request for empanelment isl v-1.1 aa -rev

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- D NV.(5 L ISO 9001 : 2015 =q I r I - I ODTSHA NEW OPPORTUNITIES Ref.No:lSL/840 Date:04.0L.20L9 REQUEST FOR PROPOSAL FOR EMPANELMENT OF VENDORS Proposals in sealed covers are invited from interested eligible Firms / Companies for empanelment of Vendors to Provide Application Software Development and lT Support Services etc. The RFP is to be downloaded from website www.idcorissa.com and the bidder is to submit the cost of the document Rs. 5,000/- (Rupees five thousand only) non-refundable, which will accompany the proposal to be submitted to ISL for selection of Vendor. For details, please visit our website:-www'idcorissa.com. lsl reserves the right to withdraw the process or any part thereof, to accept or reject any/all offer(s) at any stage of the process and/or modify the process or any part thereof or to vary any terms without assigning any reasons whatsoever, Nofinancial obligationswill accrueto lsL /lDCoL/Govt. of odisha in such an event. i,ry"- MANAGING DIRECTOR H. IDCOt Softwore Limited (A nodol IT Agency of Govt. of Odisho) CIN :. U 72200 OR 1993 SGC 005541 IDCOL House, Unit-ll, Ashok Nogor, Bhuboneswor-751009, Odisho, INDIA q+91-674-2530868, C +91-674-2530476, #,[email protected]. €www.idcorisso.com

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Page 1: Request for Empanelment ISL v-1.1 AA -Rev

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D NV.(5 LISO 9001 : 2015

=q

I

rI

-I

ODTSHANEW OPPORTUNITIES

Ref.No:lSL/840Date:04.0L.20L9

REQUEST FOR PROPOSAL FOR EMPANELMENT OF VENDORS

Proposals in sealed covers are invited from interested eligible Firms / Companies for

empanelment of Vendors to Provide Application Software Development and lT Support

Services etc.

The RFP is to be downloaded from website www.idcorissa.com and the bidder is to submit

the cost of the document Rs. 5,000/- (Rupees five thousand only) non-refundable, which will

accompany the proposal to be submitted to ISL for selection of Vendor. For details, please

visit our website:-www'idcorissa.com. lsl reserves the right to withdraw the process or any

part thereof, to accept or reject any/all offer(s) at any stage of the process and/or modify the

process or any part thereof or to vary any terms without assigning any reasons whatsoever,

Nofinancial obligationswill accrueto lsL /lDCoL/Govt. of odisha in such an event.

i,ry"-MANAGING DIRECTOR

H.

IDCOt Softwore Limited

(A nodol IT Agency of Govt. of Odisho)

CIN :. U 72200 OR 1993 SGC 005541

IDCOL House, Unit-ll, Ashok Nogor, Bhuboneswor-751009, Odisho, INDIAq+91-674-2530868, C +91-674-2530476, #,[email protected]. €www.idcorisso.com

Page 2: Request for Empanelment ISL v-1.1 AA -Rev

DISCLAIMER

The information contained in this Request for Proposal document ("RFp") or

subsequently provided to Applicants, whether verbally or in documentary or any

other form by or on behalf of or any of its employees or advisers on the terms and

conditions set out in this RFP and such other terms and conditions subject to which

such information is provided.

This RFP is not an agreement and is neither an offer nor invitation by the Authority to

the prospective Applicants or any other person. The purpose of this RFP is to provide

interested parties with information that may be useful to them in the formulation of

their Proposals pursuant to this RFp.

Assumptions, assessments and statements do not purport to contain all the

information that each Applicant may require and also may not be complete,

accurate, adequate or correct. Each Applicant should, therefore, conduct its own

investigations and analysis and should check the accuracy, adequacy, correctness,

reliability and completeness of the assumptions, assessments and information

contained in this RFP and obtain independent advice from appropriate sources, ISL

accepts no responsibility for the accuracy or otherwise for any information,

interpretation or opinion of law expressed herein. ISL and its employees make no

representation or warranty and shall have no liability to any person including any

Applicant under any law, statute, rules or regulations or tort, principles of restitution

or unjust enrichment or otherwise for any loss, damages, cost or expenses which

may arise from or be incurred or suffered on account of anything contained in this

RFP or otherwise.

ISL may in its absolute discretion, but without being under any obligation to do so,

update, amend or supplement the information, assessment or assumption contained

in this RFP.

b""2-'AGINGSIRECTORMAN

ryr' ISL

Page 3: Request for Empanelment ISL v-1.1 AA -Rev

Request for Proposal for empanelment of Vendors (Version – 1.1) IDCOL SOFTWARE LIMITED (A nodal IT Agency of Govt. of Odisha ) IDCOL HOUSE, Ashok Nagar, Unit-II, Bhubaneswar-751009 Dist- Khurda (Odisha), India Tel: 0674-2530868 , 2530476 E-mail : [email protected]

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IDCOL SOFTWARE LIMITED (A nodal IT Agency of Govt. of Odisha) IDCOL HOUSE, Ashok Nagar, Unit-II, Bhubaneswar-751009 Dist- Khurda (Odisha), India Tel: 0674-2530868 , 2530476 E-mail : [email protected] Ref. No:ISL/840 Dt: 04/01/2019 REQUEST FOR PROPOSAL FOR EMPANELMENT OF VENDORS Proposals in sealed covers are invited from interested eligible Firms / Companies for empanelment of Vendors to Provide Application Software Development and IT Support Services etc. The RFP is to be downloaded from website www.idcorissa.com and the bidder is to submit the cost of the document Rs. 5,000/- (Rupees five thousand only) non-refundable, which will accompany the proposal to be submitted to ISL for selection of Vendor. For details, please visit our website:-www.idcorissa.com. ISL reserves the right to withdraw the process or any part thereof, to accept or reject any/all offer(s) at any stage of the process and/or modify the process or any part thereof or to vary any terms without assigning any reasons whatsoever. No financial obligations will accrue to ISL / IDCOL/Govt. of Odisha in such an event. SD/- MANAGING DIRECTOR ISL

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DISCLAIMER The information contained in this Request for Proposal document (“RFP”) or subsequently provided to Applicants, whether verbally or in documentary or any other form by or on behalf of or any of its employees or advisers on the terms and conditions set out in this RFP and such other terms and conditions subject to which such information is provided. This RFP is not an agreement and is neither an offer nor invitation by the Authority to the prospective Applicants or any other person. The purpose of this RFP is to provide interested parties with information that may be useful to them in the formulation of their Proposals pursuant to this RFP. Assumptions, assessments and statements do not purport to contain all the information that each Applicant may require and also may not be complete, accurate, adequate or correct. Each Applicant should, therefore, conduct its own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the assumptions, assessments and information contained in this RFP and obtain independent advice from appropriate sources. ISL accepts no responsibility for the accuracy or otherwise for any information, interpretation or opinion of law expressed herein. ISL and its employees make no representation or warranty and shall have no liability to any person including any Applicant under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expenses which may arise from or be incurred or suffered on account of anything contained in this RFP or otherwise. ISL may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumption contained in this RFP. SD/- MANAGING DIRECTOR ISL

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Table of Contents 1. Introduction _________________________________________________________________ 4 2. Objective ____________________________________________________________________ 4 3. Procedure for empanelment of vendors____________________________________________ 4 4. Eligibility for Empanelment ______________________________________________________ 5 5. Requests for Proposal (RFP) _____________________________________________________ 6 6. Sale of RFP Document __________________________________________________________ 6 7. Schedule of RFP _______________________________________________________________ 7 8. Job Allotment Process __________________________________________________________ 7 9. Terms & Condition of Empanelment_______________________________________________ 8 9.1 General Terms ____________________________________________________________ 8 10. General Instructions to the Applicants _____________________________________________ 9 11. Non- refundable RFP Cost ______________________________________________________ 10 12. Earnest Money Deposit (EMD) __________________________________________________ 10 13. Refund of EMD ______________________________________________________________ 10 14. Forfeiture of EMD ____________________________________________________________ 10 15. Validity Period of the RFP ______________________________________________________ 10 16. Pre Application Queries _______________________________________________________ 11 17. Process of Evaluation _________________________________________________________ 11 18. Acknowledgement by Applicant _________________________________________________ 11 19. Correspondence with the Applicant ______________________________________________ 11 20. Clarification _________________________________________________________________ 12 21. Language of RFP _____________________________________________________________ 12 22. Proprietary Data _____________________________________________________________ 12 23. Application Preparation Cost ___________________________________________________ 12 24. Amendment of RFP Documents _________________________________________________ 13 25. Preparation and Submission of Application ________________________________________ 13 26. Governing laws, Arbitration and Jurisdiction _______________________________________ 14 27. Miscellaneous _______________________________________________________________ 15 28. Formats & Annexures _________________________________________________________ 16 27.1 Form-1 [Brief Company Profile] _____________________________________________ 16 27.2 Form-2 [Employee Details Format] ___________________________________________ 17 27.3 Form-3 [Details of Work Orders in Last 3 F.Y]___________________________________ 18 27.4 Form-4 [Pre Application Query Format] _______________________________________ 19 27.5 Form-5 [Compliance Check List] _____________________________________________ 20

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1. Introduction IDCOL Software Limited (ISL), a subsidiary of The Industrial Development Corporation of Odisha Limited (IDCOL), was incorporated on 26th day of November 1998 with the object of carrying the business of Software Development, developing Systems and undertaking Computerization of Government Office and other Organization including Computer Education and Training. ISL, a Government company, has also been declared as the Nodal IT Agency to provide services as consultant for IT & ITeS solutions to all the Central/State Government Departments, PSUs, Corporations, Agencies & Govt. Bodies. It has already executed jobs such as MAP Digitization of Tahasil, Integrated Mines & Minerals Management System, University Accounting & Administration System, Office Automation System, Scanning & Data Digitization, GSP & GPS Solutions, various Website & Web Applications & successfully executed various IT related jobs of Election Commission in the State of Odisha in addition to supplying value added hardware and software products to various Government Departments and Undertakings through its Vendors. In addition, it is providing high end IT training to the students of the State. 2. Objective ISL intends to empanel some IT and ITeS Agencies through open tender as Vendors to provide Application Software Development and IT Support Services, e-Governance related activities such as roll out & maintenance, GIS/GPS Solutions, Scanning & Data Digitization, Data Processing, Implementation of ERP(COTS & Bespoke) Solutions etc. to various Departments/ PSUs/ Corporations/ Agencies of Government of Odisha as Implementing Departments. 3. Procedure for empanelment of vendors 3.1 ISL will invite Request for Proposal through open tender 3.2 Eligible Firms/Companies would apply in the prescribed Form by submitting their proposal to ISL. 3.3 The proposal of the Applicants (Bidders) will be opened on the schedule date and scrutinized by ISL in accordance with the terms and conditions of the Tender.

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3.4 The bidders who are found technically eligible may be called for further discussions. 3.5 After fulfillment of the conditions to the satisfaction of the management of ISL, the bidders would be empanelled as Vendors. 4. Eligibility for Empanelment Interested Firms/Companies (Applicants) should fulfill the following eligibility criteria in order to be eligible for participating in this Tender process. The application of ineligible applicants would be liable for rejection. The self attested Photostat copies of documents in support of the eligibility criteria must be submitted for consideration & further evaluation. (a) The Company should be at least 3 years old. (b) The applicant must be either a registered sole proprietorship/partnership firm or a Company Registered under the Indian Companies Act, 1956/2013. Copy of such certificate along with brief profile of the applicant as per Form-1 shall be submitted. (c) The applicant should have PAN & GSTN. Copy of such certificate as a proof must be submitted. (d) The bidder should have been registered under Employees Provident Fund (EPF) Authority. Copy of such certificate as a proof must be submitted. (e) The applicant must have full-fledged office / Development Centre in Odisha. If required ISL authority may go for inspection before taking final decision. Copy of lease agreement or own building document shall be submitted as a proof. Applicants running project management / implementation unit for a client on project work won’t be considered. The applicant will give a self-declaration to that effect. (f) The Partner/ CEO/MD of the firm/company should give an undertaking in writing that on the date of submission of bid there are at least 7 (seven) employees on the permanent roll of the firm/company having recognized qualifications like M.C.A / B.Tech / B.E. / M.Tech / M.Sc. in Computer Science along with a list of such employees as per Form-2 duly authenticated (The applicant registered with EPF Authority, is to submit the copy of latest EPF register along with the deposit challan / ECR). (g) The applicant should have a minimum average annual turnover of Rs.50.00 (fifty) lakh from IT/ITeS only in the immediately preceding three financial years ending with 31/03/2018. The applicant has to furnish CA Certificate/PL Statement/ Balance Sheet as proof of Turnover along with Income Tax return

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for the financial year 2015-16, 2016-17 & 2017-18. The Audited Annual Accounts for preceding three financial years along with Income Tax return should be submitted. (h) The applicant should have successfully completed Software Development/GIS & GPS Solution/ Scanning & Data Digitization/ ERP Implementation / IT Support Services/ e-Governance Projects for any Central/State Government Departments/ PSUs / Corporations / Agencies for a value of at least Rs. 5.00 Lakh during the immediately preceding three financial years. Copy of such work orders & completion certificate from the client as per Form-3 duly authenticated by the authorized representative to be submitted. (i) The applicant should not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of India / State Governments. A self-declaration certificate on the company letter head should be submitted. (j) RFP from a consortium of agencies are not acceptable. 5. Requests for Proposal (RFP) ISL invites proposals from interested and eligible firm / companies for selection and empanelment of Vendors as per the terms and conditions of this Tender document for providing Application Software Development, IT Support Services and e-Governance activities etc. to various Departments/ PSUs/ Corporations/ Agencies of Government of Odisha as User/Implementing Departments. 6. Sale of RFP Document The RFP is to be downloaded from our website, www.idcorissa.com for which demand draft of Rs.5,000/- (Rupees five thousand only) towards cost of the document should accompany the proposal to be submitted to ISL for selection of Vendors. For details, please contact the following person: Subash Chandra Das, Manager (System), Tel.No-0674-2530868, Mob-9861438807

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7. Schedule of RFP Sl# Key Activities Date (a) Date of issue of the Request For Proposal document 05/01/2019 (b) Last date of receiving queries from agencies via email [email protected] 16/01/2019 (c) Last date of submission of document 30/01/2019 Upto 3 P.M 8. Job Allotment Process (a) After getting the approved proposal & estimate from the user / Implementing Department, ISL will float a limited tender within its empanelled vendors to invite sealed bids. (b) At the time of award of jobs to the empanelled vendors, quotation in two bid systems i.e. Technical & Financial. Technical Bid will be invited from the vendors through issue of separate RFP which will contain the detail evaluation procedure. Technical Bid will be based on the bidder’s strength, project experience similar to the user/implementing department’s requirement & technical presentation. (c) Work order will be issued only after getting the formal approval of the financial bid of the selected vendor from the user department. (d) Overall monitoring of the project for its smooth execution will be done by ISL or ISL may hire external consultant on contractual basis based on the size / complexity of the project. (e) An Agreement / MoU, according to the RFP clause will be signed by the concerned empanelled Service Provider with ISL for smooth execution of the job. (f) After receipt of the payment from the client department, payments will be released to the Service Providers as per the terms and conditions of the Job order awarded to the Service Provider.

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9. Terms & Condition of Empanelment 9.1 General Terms (a) The company/ organization empanelled with ISL shall be called as Service Provider. (b) The empanelment of the service providers will be for a period of three years from the date of issuance of letter of empanelment after which the empanelment may be renewed year to year based on their performance on the job awards/ job orders during their empanelment period. (c) The empanelment as Service Provider shall also be guided by the terms and conditions given in the RFP document. (d) ISL reserves the right to inspect the site of the service provider at any time and if the infrastructure is not found adequate as per this RFP document requirement, the empanelment of the service provider will be cancelled. (e) Any Pre-conditions of the agency submitted with the RFP, shall not be binding on ISL. (f) If the service provider hides some information or gives wrong information or is guilty of misrepresenting, empanelment of that Service Provider shall be cancelled and ISL would not be under any obligation to give any clarification or damages. (g) The service provider shall have to be careful, diligent and show workman like manner in conformity with the accepted standard practices as per industry norms. (h) If a Service Provider is found to obtain jobs/services by means of using fraudulent techniques then their empanelment shall be cancelled and punitive actions may be initiated against them. (i) No empanelled vendor will directly or indirectly (through other agencies) bid for a job where ISL is participating as bidder. Any empanelled vendor found opposing ISL is liable to be disqualified and its empanelment shall be cancelled along with the forfeiting of the empanelment security fees. They will be barred from getting themselves re-empanelled for a period of at least 5 years. (j) If an empanelled vendor represents and obtains work directly from any client by mentioning their empanelment in ISL, their empanelment shall stand cancelled and any damages suffered by ISL shall be recovered from the empanelled vendor.

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(k) Amendments to be incorporated in this policy of empanelment from time to time by ISL shall be binding on the empanelled vendor. Any violation of the same shall lead to cancellation of empanelment of the service provider. (l) Empanelled vendor shall not divulge any contents of this agreement, in part or whole without express written permission of ISL. (m) ISL reserves the right to cancel the empanelment of the vendor without any prior notice, if any of the above condition is violated. 10. General Instructions to the Applicants (a) To be considered for empanelment process, Applicants should submit their RFPs in accordance with the requirements contained in this document. (b) The background, objectives, eligibility, schedule of RFP, formats & annexures are provided in the subsequent sections of this document. (c) Interested and eligible Firms/Companies are advised to study the RFP document carefully. Submission of RFPs shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications. (d) ISL reserves the right to update, amend and supplement the information in this document during the tendering process before the last date and time of receipt of RFPs. (e) Any entity which has been barred by the Central Government / any State Government, a statutory/judicial authority or a public sector undertaking, as the case may be from participating in any assignment, and the bar subsists as on the date of the Proposal, would not be eligible to submit a Proposal either by itself or through its Associates. (f) The Proposal and its copy shall be signed by the authorized signatory of the applicant who shall also initial each page. The Proposal must be properly signed by the authorized representative as detailed below: - by the proprietor, in case of a proprietary firm: or - by a partner, in case of a partnership firm and / or a limited liability partnership; or - by a duly authorized person holding the Power of Attorney, in case of a Limited Company or a corporation (g) While submitting the Proposal, the Applicant shall in particular, ensure that all forms are submitted in the prescribed formats and each page of the documents signed by the authorized signatory and the envelope containing the proposal should be superscribed as ‘’Proposal for empanelment of vendors’’

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11. Non- refundable RFP Cost This Request for Proposal (RFP) document is available on the website www.idcorissa.com and can be downloaded online. There will be no manual issuance of RFP document from the ISL office. However at the time of submission of the RFP, agencies are required to pay “Request for Empanelment” document fees of Rs. 5,000/- in the shape of a Bank Draft drawn in favour of IDCOL Software Limited payable at Bhubaneswar which is non-refundable. Any RFP, submitted without RFP Cost or with the lesser amount will be rejected being non-responsive. 12. Earnest Money Deposit (EMD) The agency shall furnish Earnest money Deposit (EMD) of Rs. 50,000/- in the shape of a Bank Draft drawn in favour of IDCOL Software Limited payable at Bhubaneswar. Any RFP, submitted without EMD or with the lesser amount may be rejected being non-responsive. No interest shall be payable on the sum deposited as EMD. No bank guarantee shall be accepted in lieu of the EMD. 13. Refund of EMD The EMD of the unsuccessful agencies (agencies who fail to qualify in the empanelment evaluation process) shall be returned / refunded as promptly as possible after completion of the RFP process. The EMD of successful bidder will be converted to Security Deposit. The Security Deposit will be retained by the Management without accrual of any interest. 14. Forfeiture of EMD The EMD shall be forfeited, if the applicant withdraws or modifies/alters the RFP after the opening of RFPs and during the validity period or if the agency tries to influence the evaluation process. 15. Validity Period of the RFP The RFPs shall remain valid for at least 180 days after the date of RFP opening. A RFP valid for a shorter period will be rejected by the ISL as being non-responsive. In exceptional circumstances, ISL may extend the validity period.

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16. Pre Application Queries All queries should be received by ISL not later than the date via email as mentioned in as pre clause under “Schedule of RFP”. An applicant seeking any clarification should send an email to the contact person in the Form-4 as mentioned in RFP. 17. Process of Evaluation The empanelment shall be done as per eligibility of the applicants, after scrutiny of the documents supplied by the agency as per requested information in this RFP by a committee constituted by ISL. 18. Acknowledgement by Applicant It shall be deemed that by submitting the application, the applicant has: (a) Made a complete and careful examination of the document; (b) Received all relevant information requested from ISL; (c) Accepted the risk of inadequacy, error or mistake in the information provided in the document or furnished by or on behalf of ISL relating to any of the matters referred to in the document. (d) Agreed to be bound by the undertakings provided by it under and in terms hereof (e) ISL shall not be liable for any omission, mistake or error in respect of any of the above or on account of any matter or thing arising out of or concerning or relating to the document or the empanelment process, including any error or mistake therein or in any information or data given by ISL. 19. Correspondence with the Applicant Save and except as provided in this document, ISL shall not entertain any correspondence with any applicant in relation to the acceptance or rejection of any application. In case of any dispute the decision of the ISL is final.

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20. Clarification (a) To facilitate evaluation of applications, ISL may, as its sole discretion, seek clarifications in writing from any applicant regarding its application. Notwithstanding anything contained in the application, ISL reserves the right to not take into consideration any such clarifications sought by it for evaluation of the applications. (b) At any time prior to the prescribed last date for receipt of RFPs, ISL reserves the right to modify the RFP. The amendments and modifications to the RFP shall be notified on the website www.idcorissa.com, which shall be binding on the agencies. Agencies are requested to frequently visit the website for updates. (c) All pages of the RFP should be initialed and stamped by the Authorized Representative of the agency. Where an assigned Authorized Representative has signed the RFP, a Certificate of Authority should be submitted. 21. Language of RFP The RFPs prepared by the applicants and all correspondence and documents relating to the RFPs exchanged between the ISL and the applicants shall be in English language. 22. Proprietary Data All documents and other information supplied by ISL or submitted by an applicant to ISL shall remain or become the property of ISL. Applicants are to treat all information as strictly confidential and shall not use it for any purpose other than for preparation and submission of their application. ISL will not return any application or any information provided along therewith. 23. Application Preparation Cost The applicant shall be responsible for all costs associated with the preparation of its application and its participation in the qualification process. ISL will not be responsible nor in any way liable for such costs, regardless of the conduct or outcome of the qualification process.

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24. Amendment of RFP Documents It is the responsibility of the applicant to check any modification from time to times, before the deadline for submission of applications. ISL may modify the empanelment documents by issuing an addendum. Any addendum thus issued shall be part of the empanelment documents and shall be communicated through its website www.idcorissa.com. To give prospective applicants reasonable time in which to take addendum into account in preparing their bids, ISL may, at its sole discretion, extend the Application Due Date. 25. Preparation and Submission of Application (a) The applicant would provide all the information as per this empanelment document. ISL would evaluate only those applications that are received in the required format and complete in all respects within stipulated date. (b) The applicant shall prepare one original of the document comprising the application and clearly marked “ORIGINAL”. Each page of the application shall be signed by a person or persons duly authorized to sign on behalf of the applicant holding the authorization letter. (c) The application shall contain no alterations or additions, except those to comply with instructions issued by ISL, or as necessary to correct errors made by the applicant, in which case such corrections shall be initialled by the person or persons signing the application. (d) The applicant shall seal the bid application in one envelope, duly marking the envelope “Request for Empanelment with IDCOL Software Limited as Vendors” and labeled with the Number, Date & Subject. The envelopes shall also indicate the name and address of the applicant. If the envelope is not sealed and marked, ISL will assume no responsibility for the misplacement or premature opening of the application. (e) Application should be received on or before as mentioned clause under “Schedule of RFP”, at the Managing Director, IDCOL Software Limited, IDCOL House, Unit-II, Ashok Nagar, Bhubaneswar-751009, Odisha, in the manner and form as detailed in the RFP. (f) Applicant has to send the bid document via Speed Post/Courier and ensure the bid document shall be reached on or before the schedule date of tender. No drop box facility is available for submission of the application. Applications submitted by either facsimile transmission or telex will not be accepted. Tendering authority is not responsible for any postal / courier service delay. ISL

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may, in exceptional circumstances and at its sole discretion, extend the Application Due Date by issuing an addendum uniformly for all Applicants. 26. Governing laws, Arbitration and Jurisdiction (a) Management of Dispute In the event of any dispute between ISL and the parties arising in connection with the Agreement or any associated agreement entered into pursuant to the Agreement, they shall use all reasonable endeavours to resolve the matter on an amicable basis. If one party serves formal written notice on the other that a material dispute of such a description has arisen and the parties are unable to resolve the dispute within a period of [thirty (30)] days from the service of such notice, then the dispute shall be referred to the Arbitration. (b) Governing Laws and Arbitration The Agreement shall be governed by the laws of India and the Rules framed there under. In the event of any dispute or difference arising under/out of this Agreement or anything contained therein or connected therewith, the same shall be referred to a single arbitrator in case parties agree upon one, otherwise three arbitrators be appointed by both parties in accordance with and subject to the provisions of Arbitration and Conciliation Act 1996. The arbitration shall take place at Bhubaneswar and all legal proceedings in any manner arising there under can only be initiated in the court of law at Bhubaneswar only within the jurisdiction of High Court of Orissa and none of the parties shall have the liberty of initiating any legal proceedings anywhere except in court at Bhubaneswar within jurisdiction of High Court of Orissa.

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27. Miscellaneous (a) The Selection Process shall be governed by, and construed in accordance with, the laws of India and the Courts at Bhubaneswar shall have exclusive jurisdiction over all disputes arising under, pursuant to and/or in connection with the Selection Process. (b) ISL, in its sole discretion and without incurring any obligation or liability, reserves the right, at any time to: - suspend and/or cancel the Selection Process and/or amend and/or supplement the Selection Process or modify the dates or other terms of conditions relating thereto; - consult with any Applicant in order to receive clarification or further information; - retain any information and/or evidence submitted to ISL by, on behalf of and/or in relation to any Applicant; and/or - Independently verify, disqualify, reject and/or accept any and all submissions or other information and/or evidence submitted by or on behalf of any Applicant. (c) It shall be deemed that by submitting the Proposal, the Applicant agrees and releases ISL, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising from the exercise of any rights and/or performance of any obligations hereunder, pursuant hereto, and/or in connection herewith and waives any and all rights and/or claims it may have in this respect, whether actual or contingent, whether present or future. (d) All documents and other information supplied by ISL or submitted by an Applicant shall remain or become, as the case may be, the property of ISL. ISL will not return any submissions made hereunder. Applicants are required to treat all such documents and information as strictly confidential. (e) ISL reserves the right to make inquiries with any of the clients listed by the Applicants in their previous experience record.

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28. Formats & Annexures 27.1 Form-1 [Brief Company Profile] Sl# Items Response (a) Name of the Company/Firm/Agency (b) Website Name (c) Organization Type Proprietorship / Partnership / Private Limited / Public Limited / Others (d) Organization Registration Number & Date of Incorporation / Commencement (e) PAN (f) GSTN (g) EPF Registration Number (h) Quality Certification (ISO/CMMi etc.) (i) Details of business activity (j) Name of the Partner/MD/CEO (k) Address of the Corporate / Registered Office along with (Tel / Fax / Email) (l) Address of branch offices in Odisha along with (Tel / Fax / Email) & details of the branch head [Name, Designation, Mobile & Email] (m) Details of Authorized Person for this Empanelment (Name / Designation / Tel / Mobile / Email) along with Certificate of Authority (n) Audited Annual Turnover (in Rs.) for the last three years on IT/ITES Projects only 2015-16 : 2016-17 : 2017-18 : Please enclose the copy of documentary evidence (wherever it is required) supporting your claim. Company Seal Signature of the Authorized Representative Place: Date:

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27.2 Form-2 [Employee Details Format] 1. Total numbers of employees in regular roll: 2. Establishment EPF Registration Number : 3. Details of at least 7 (seven) nos of technical resources in regular roll having qualification like M.C.A / B.Tech / B.E. / M.Tech / M.Sc. in Computer Science to be furnished as below: Sl# Name & Designation of the Employee Date of Birth Date of Joining Qualification & Key Skills Total years of Experience EPF No. 1 2 3 4 5 6 7 8 Please enclose the copy of EPF Register alongwith deposit challan / ECR in respect of the above employees in the regular roll. Company Seal Signature of the Partner/CEO/MD Place: Date:

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27.3 Form-3 [Details of Work Orders in Last 3 F.Y] a) Mention experience in the following category(s) by putting (√) Marks Sl.No Description Response 1 Application Software Development and IT Support Services 2 e-Governance related activities such as roll out, maintenance 3 GIS/GPS Solutions 4 Scanning & Data Digitization 5 ERP (COTS & Bespoke) Implementation b) Projects Undertaken for Central/State Government Departments/ PSUs / Corporations / Agencies for value of at least Rs. 5.00 Lakh during the immediately preceding three financial years against your above claimed category(s). S.N Project Details Order Value Name of the Client Date of Contract Date of Completion 1 2 …. c) Project Undertaken other than above S.N Project Details Order Value Name of the Client Date of Contract Date of Completion 1 2 …. N.B: Please enclose the copy of documentary evidence supporting your claim like work order, project completion certificate, etc. Company Seal Signature of the Authorized Representative Place: Date:

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27.4 Form-4 [Pre Application Query Format] RFE Document Reference(s) (Section & Page Number(s)) Content of RFE requiring Clarification(s) Points of Clarification Company Seal Signature of the Authorized Representative Place: Date:

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27.5 Form-5 [Compliance Check List] (To be submitted on the Letterhead of the responding Company) Please check whether following have been enclosed. Sl.No Enclosure Description Enclosed (Y/N) Remarks 1 Copy of Certificate of Incorporation of Company or Registration Firm 2 Copy of Goods Service Tax Registration Certificate 3 Copy of PAN 4 Copy of EPF Registration 5 Copy of Quality Certification (ISO/CMMi etc.) 6 Copies of Audited Accounts Statements (P&L, Balance Sheet) for the 2015-16, 2016-17 & 2017-18 certified by a Chartered Accountant. 7 Copies of Income Tax return for the financial year 2015-16, 2016-17 & 2017-18 8 Representative Authorization Letter 9 Self Declaration that the bidder hasn’t been black listed / performance issues by any Govt./PSU 10 Copy of lease agreement or own building document shall be submitted as a proof of full-fledge office in Odisha.. 11 Cost of Tender Paper 12 Cost of EMD 13 Company Profile (Form-1) 14 Proof on Number of Technical Employee (Form-2) 15 Project Experience (Form-3) Company Seal Signature of the Authorized Representative Place: Date: