request for proposal for supply ... - canara bank

REQUEST FOR PROPOSAL

FOR SUPPLY, INSTALLATION, INTEGRATION AND OPERATIONALISING A SUITABLE

BIOMETRIC LOGIN SOLUTION ON CORE BANKING APPLICATION IN

CANARA BANK AND SYNDICATE BANK

Index

Part 1 - Request for Proposal (RFP) page 02

Part 2 - Disclaimer page 03

Part 3 - Eligibility Criteria page 03 - 04

Part 4 - Terms and Conditions of Contract (TCC) page 05 - 20

Part 5 - Scope of Work page 21 - 25

Part 6 - Bill of Material page 26 - 27

Part 7 - Technical & Functional Specifications (TFS) page 28 - 36

Part 8 - Forms and Annexure page 37 - 60

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PART 1: REQUEST FOR PROPOSAL

1.1 This Request for Proposal (RFP) is floated inviting vendors to provide Biometric

login solution to the consortium of Public Sector Banks using Flexcube as Core

Banking Application (Bank or Banks) that includes supply, installation, integration

and operationalising a suitable Biometric Solution, Application Servers and Finger

Print Devices across the Public Sector Banks’ (as mentioned under para 4.1 of this

RFP) branches in India for their employees and other authorized persons.

1.2 The term “Bank” in this RFP is to be used loosely for the Consortium of Banks

consisting of Canara Bank and Syndicate Bank issuing this RFP. The selected vendor

will have to enter into separate agreement with each of the individual banks placing

orders.

1.3 Purchase orders will be issued by Individual Banks. The individual Banks, at its discretion, may place repeat orders with the successful bidder for additional requirement of devices within a period of one year from the date of issue of 1st purchase order, with no escalation in price. Provided, however, if there is reason to believe that the prices of the devices under consideration have fallen in the market the Bank may negotiate the price with the successful bidder before placing order for such additional requirement.

1.4 The rollout should be completed for the first 200 branches in each BANK

within 2 months from the date of Purchase Order. Rolling out of the remaining

branches should be completed within 6 months from the date of Purchase Order.

1.5 Schedule

Date of release of New Request for Proposal 27.04.2012

Date of Pre- Bid Meeting 10.05.2012 3.00 PM

Last Date and Time for Receipt of Bids 28.05.2012 3.00 PM

Date & time for opening of Conformity to Eligibility Criteria

28.05.2012 3.30 PM

Date & Time of opening of Technical Bids 04.06.2012 3.30 PM

Contact Person Shri. M A Nayagam, Deputy General Manager [email protected]

1.6 Bank reserves the right to change the dates, timings mentioned above or

elsewhere mentioned in the RFP, which will be communicated by placing the same as

corrigendum under Tender section on Bank’s web-site.

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PART 2: DISCLAIMER

a) The information contained in this RFP document or any information provided

subsequently to Bidder(s) whether verbally or in documentary form by or on

behalf of the Bank, is provided to the Bidder(s) on the terms and conditions

set out in this RFP document and all other terms and conditions subject to

which such information is provided.

b) This RFP is neither an agreement nor an offer and is only an invitation by Bank

to the interested parties for submission of bids. The purpose of this RFP is to

provide the Bidder(s) with information to assist the formulation of their

proposals. This RFP does not claim to contain all the information each bidder

may require. Each Bidder should conduct its own investigations and analysis

and should check the accuracy, reliability and completeness of the information

in this RFP and where necessary obtain independent advice. Bank makes no

representation or warranty and shall incur no liability under any law, statute,

rules or regulations as to the accuracy, reliability or completeness of this RFP.

Bank may in its absolute discretion, but without being under any obligation to

do so, update, amend or supplement the information in this RFP.

c) This is not an offer by the Bank but only an invitation to bid in the selection

process initiated by the Bank. No contractual obligation whatsoever shall arise

from the RFP process until a formal contract is executed by the duly

authorised signatory of the Bank and the Bidder.

PART 3 ELIGIBILITY CRITERIA

S No Criteria Documents to be submitted

1 The Bidder should be a registered Company in India as per Company Act 1956.

Copy of Certificate of Incorporation and Certificate of Commencement of business in case of Public Limited Company or Certificate of incorporation in case Private Limited Company, issued by the Registrar of Companies.

2 The bidder should be the owner or Certified/authorised agent or partner of the Solution offered. He should provide support/ maintenance /up-gradation during the period of contract with the Bank.

If the Bidder is not the solution owner, letter from the Solution owner authorizing the bidder to participate in the tender and undertake to provide necessary maintenance and support during the contract period. If the bidder

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is an authorized agent, Authorisation letter to be submitted.

3 Bidder must have a minimum turnover of Rs.100 Cr per year during the last THREE financial years of, 2008-09, 2009-10 and 2010-11 in IT related business in India

Audited Balance Sheet and P&L account for the last three years. Certificate from Chartered Accountant certifying the IT related business turnover of last three years ie, 2008-09, 2009-10 and 2010-11.

4 Bidder should have registered net profit in the last three financial years of 2008-09, 2009-10 and 2010-11.

Copy of the audited Balance sheet showing the net Profit.

5 Bidder should have implemented similar type of Biometric Solution in any of the Banks / Insurance Companies /Government Organisation in India in the last two years and is Currently running.

Certificate from the customer where the solution is implemented and currently running, to be produced.

6 Bidder should provide only the latest models. Bidder should ensure that the spares required for Servers/Hardware are available for at least next 3 years.

A declaration to this effect is to be provided by the bidder. If bidder is not the solution owner, such Declaration should be provided from OEM.

7 Bidder should not have been debarred by any Government / Statutory / Regulatory / Banks / Insurance Cos, in the last two years

A self declaration by solution owner to be provided

Please note

i. “In a tender either the Indian Agent on behalf of the Principal/OEM or Principal /OEM itself can bid but both cannot bid simultaneously for the same item / product in the same tender.

ii. If an agent submits bid on behalf of the principal / OEM, the same agent

shall not submit a bid on behalf of another principal / OEM in the same tender for the same item /product.”

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PART 4 : TERMS AND CONDITIONS OF CONTRACT

4.1 Installation locations:

4.1.1 The Biometric Devices are to be installed in all CBS Branches/Offices of the

following Banks spread across the Country. To arrive at the sizing of

Hardware/Software required for the solution to be provided, Bank-wise requirement

details are provided here below.

Sl No Name of the Bank No of Biometric

Devices required

No of Concurrent

Users

1 Canara Bank 29,000 20,000

2 Syndicate Bank 20,000 15,000

4.2 Period of Contract

4.2.1 The Bidder should commit to provide the services detailed in this document

for a minimum period of 3 years. A certificate to this commitment should form part

of the Technical proposal.

4.3 Bid Document Availability and Cost of Bidding

4.3.1 Bid document availability

The Bidding Document may be obtained from the Bank or downloaded from Bank’s

Website www.canarabank.com and the bid should be submitted on or before the

due date and time brought out in the bidding document at the address given below:

The Deputy General Manager

Canara Bank

Asset Procurement & Management Group, 1st Floor

D I T Wing, Head Office

Naveen Complex, 14, M G Road

BANGALORE – 560 001

(Fax : 080 – 25596539)

Bidders should note that all the information required by the Bank in RFP needs to be

provided. Incomplete information may lead to non-selection.

4.3.2 Cost of Bidding

A non refundable bid amount of Rs. 50,000/- to be paid by means of a demand draft

/ pay order favouring the Bank payable at Bangalore being cost of Bid document.

The amount will not be refunded to any prospective bidder under any circumstances

http://www.canarabank.com/

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including cancellation of RFP or procurement process at any stage. If bid is

downloaded from website, the cost of the bid may be paid in a separate envelope

while submitting the Bid. Bids are liable to be rejected if the Bid Amount demand

draft / pay order is not received.

The Bidder shall bear all costs associated with the preparation and submission of its

Bid and the Bank will in no case be responsible or liable for these costs, regardless of

the conduct or outcome of the Bidding process.

4.4 Format and Signing of Bid

4.4.1 Each bid shall be submitted in the following 3 (three) parts :

a. Part I - Conformity to Eligibility Criteria

b. Part II - Technical Proposal

c. Part III - Price Bid

The three parts should be in three separate covers, each superscribed with the name

of the Project as well as “Conformity to Eligibility Criteria”, “Technical Proposal” and

“Price Bid” as the case may be.

4.4.2 The Bid shall be typed or written in indelible ink and shall be signed by the

Bidder or a person or persons duly authorized to bind the Bidder to the Contract.

The person or persons signing the Bids shall initial all pages of the Bids, except for

un-amended printed literature.

4.4.3 Any inter-lineation, erasures or overwriting shall be valid only if they are

initialled by the person signing the Bids. The Bank reserves the right to reject bids

not conforming to above.

4.5 Documents Comprising the Bid

4.5.1 The envelope containing the “Conformity to Eligibility Criteria” should

contain the following:

a. Point-wise compliance to the requirements as mentioned in Eligibility

Criteria in Part – 3 of this RFP. (as per Format 8.2)

b. All supportive documents evidencing conformity to each eligibility

criteria.

c. The Demand Draft of Rs. 50000/- payable at Bangalore being cost of bid

amount in terms of clause 4.3.2 of the RFP.

d. Bid Security deposit (refundable) of Rs.10.00 Lakhs (Rupees Ten Lakhs

only).

4.5.2 Envelope comprising the Technical Proposal should contain the following :

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a. Offer Letter as per Format 8.1

b. Conformity to Scope of Work 8.3

c. Conformity to Technical Specifications 8.4

d. Bidder Organisation details as per format 8.5 along with enclosures for

the information requested therein.

e. Track Record of past operations as per Format 8.6

f. Service Support details as per Format 8.7

g. Non-Disclosure agreement 8.8

h. Undertaking of Scope of Work (Format 8.9)

i. Manufacturer’s Authorisation (Form 8.10)

j. Technical Specification of Biometric Devices as per Part- 7 of this RFP.

k. BG / Demand Draft for Bid Security for amount of Rs.10.00 Lakhs.

l. Undertaking letter for Commercial Payment as per Format 8.14

m. Undertaking letter for Supply of Servers as per Format 8.15

n. Undertaking letter for Govt. Rules- Daily wages as per Format 8.16

o. The masked Price Offer should be enclosed to the Technical Offer as per

Part 6. This table should not contain any price information.

p. Compliance to each clauses mentioned in Part 4- Terms & Conditions.

q. Any other document for the information required as per the terms of RFP.

a. A full description of the Technical Solution and its compliance which

should provide an acceptable solution as described in PART 7 Technical &

Functional Specifications in the form of literature, drawing and data

While submitting the Technical Bid, literature on the software / hardware if any,

should be segregated and kept together in one section / lot. The other papers like

Bid Security, Forms as mentioned above etc., should form the main section and

should be submitted in one lot, separate from the section containing literature and

annual accounts.

Any Technical Proposal not containing the above will be rejected. The Technical

Proposal should not contain any price information, such proposal will be rejected.

4.5.3 Documents comprising Price Bid Envelope should be prepared as per the

Format in Part 6 as furnished in the Bidding documents duly signed by the Bidder

and completed. Price bids containing any deviations or similar clauses will be

summarily rejected.

4.5.4 The Bidder shall submit all three (Conformity to Eligibility Criteria, Technical

Proposal and Price Bid) Envelopes simultaneously to the Bank at the address given

above in Clause 4.3.1. Bids are liable to be rejected if only one (i.e. Technical Proposal

or Price Proposal) is received.

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4.5.5 Please note to submit the non refundable bid amount of Rs. 50,000/- by

means of a demand draft/pay order in a separate envelope while submitting the Bid.

Bids are liable to be rejected if the same is not received.

4.6 Content of Bidding Document

4.6.1 The products required, Bidding procedures, and contract terms are

prescribed in the Bidding Documents. The Bidding Documents include:

Part 1 - Request for Proposal (RFP)

Part 2 - Disclaimer

Part 3 - Eligibility Criteria

Part 4 - Terms and Conditions of Contract (TCC)

Part 5 - Scope of Work for Biometric Devices

Part 6 - Price Bid

Part 7 - Technical & Functional Specifications (TFS)

Part 8 - Other Forms and Annexure

4.6.2 The bidder is expected to examine all instructions, forms, terms and

specifications in the RFP. Failure to furnish all information required or to submit a

Bid not substantially responsive to the in every respect will be at the Bidder’s risk

and may result in the rejection of the Bid.

4.7 Amendment of Bidding Document

4.7.1 At any time prior to the deadline for submission of Bids, the Bank, for any

reason, whether, at its own initiative or in response to a clarification requested by a

prospective Bidder, may modify the Bidding Document, by amendment.

4.7.2 Notification of amendments will be put up on the Bank’s Website and will be

binding on all Bidders.

4.7.3 In order to allow prospective Bidders reasonable time to take the

amendment into account in preparing their Bids, the Bank, at its discretion, may

extend the deadline for a reasonable period as decided by the Bank for the

submission of Bids.

4.8 Bid Prices

4.8.1 The prices indicated in the Price Schedule shall be entered in the following

manner:

a. The Price offered to the Bank must be in Indian Rupees and inclusive of Duties/Insurance/Freight and exclusive of all taxes like CST / LST / VAT/

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Octroi/Entry Tax etc. The Vendor has to quote the applicable taxes separately.

b. The item value along with CST/VAT should be claimed in the invoice,

location wise and CST/VAT will be paid in actual at our end. However please note that taxes will be paid to the maximum of taxes indicated in the Bill of Material. Octroi/ Entry Tax, if applicable, will also be paid / reimbursed at our end centrally on production of original payment receipt from the respective location where the items were delivered.

c. The Octroi/Entry Tax will have to be claimed separately submitting the

original Octroi/entry tax paid receipt location wise and it should be claimed before/within the installation payment.

d. No escalation in price quoted is permitted for any reason whatsoever.

Prices quoted must be firm till the completion of the contract including warranty period.

e. From the date of placing the order till the delivery of the systems, if any

changes are brought in the duties such as excise/customs etc., by the Government resulting in reduction of the cost of the systems, the benefit arising out of such reduction shall be passed on to the Bank.

f. Applicable Taxes will be paid at actual to the maximum of taxes indicated

in the Bill of Material. If there is any delay in delivery of the hardware ordered on account of the Bidder, then any increase in tax rate has to be borne by the bidder. However if any decrease in the tax rates, then the taxes at actual will be paid.

g. If any of the deliverable product, mainly, Hardware, software,

Service/Support etc. has both VAT and Service Tax, the bidder has to indicate the Goods component with percentage of VAT and Services Component with Service Tax involved. The Goods Component + Services Component should be limited to 100% of the Cost Price. For example, if Goods Component is 60% then, the Services Component cannot be more than 40%.

4.8.2. Prices quoted by the Bidder shall be fixed during the period of the Contract

and shall not be subject to variation on any account, including exchange rate

fluctuations, changes in taxes, duties, levies, charges etc. A Bid submitted with an

adjustable price quotation will be treated as non-responsive and will be rejected. In

case of any new tax on the services rendered by the vendor being introduced

subsequently, the cost will be borne by the Bank.

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4.9 Bid Currency

Bids are to be quoted in Indian Rupees only.

4.10 Bid Security

4.10.1 The Bid Security amount is Rs.10 Lakhs (Rs. Ten Lakhs only) and valid for 1

year from the date of submission of bid with a claim period of 3 months.

4.10.2 The Bidder shall furnish, as part of its Bid, a Bid security amounting to Rs.

10.00 Lakhs (Format 8.13). The Bid security is required to protect the Bank against

the risk of Bidder’s conduct, which would warrant the security’s forfeiture.

4.10.3 The Bid security shall be denominated in Indian Rupees and shall be the

form of a Bank guarantee issued by another Public Sector / Private Sector Bank in

India, acceptable to the Bank, in the form as per Format 8.13 provided in the Bid.

4.10.4 Any Bid not secured, as above, will be rejected by the Bank, as non-

responsive.

4.10.5 Unsuccessful bidders’ Bid Security will be discharged or returned as promptly

as possible, but not later than Thirty (30) days from the date of declaring L1 vendor.

4.10.6 The successful Bidder’s Bid security will be discharged upon the Bidder

signing the Contract as per Format 8.11 and furnishing the Bank Guarantee as per

Format 8.12.

4.10.7 The Bid security may be forfeited:

a) if a Bidder withdraws or amends its Bid during the period of Bid validity

specified by the Bidder on the Bid Form; or

b) if a Bidder makes any statement or encloses any form which turns out to

be false/incorrect at any time prior to signing of Contract; or

c) in the case of a successful Bidder, if the Bidder fails;

(i) to sign the Contract; or

(ii) to furnish Bank Guarantee,

4.11 Period of Validity of Bids

4.11.1 Bids shall remain valid for 180 days from the date of opening of the Bid. A

Bid valid for a shorter period may be rejected by the Bank as non-responsive.

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4.11.2 In exceptional circumstances, the Bank may seek the Bidders’ consent for

extension of the period of validity. The request and the responses thereto shall be

made in writing. The Bid security provided shall also be suitably extended. A Bidder

may refuse the request without forfeiting its Bid security.

4.12 Sealing and Marking of Bids

4.12.1 The Bidders’ shall seal one envelope each of “Conformity to Eligibility

Criteria”, “Technical Bid” and “Price Bid” and the three envelopes shall be enclosed

and sealed in one outer envelope. The Bidder should additionally submit soft copies

of the Technical Bid documents & Specifications in the form of CD separately. The

inner and outer envelopes shall bear the Project Name as under:

For Conformity to Eligibility Criteria : " For Supply, Installation, Integration and

Operationalising a Suitable Biometric Solution on Core Banking Application in Canara

Bank and Syndicate Bank – Eligibility Criteria Ref: RFP dated 27.04.2012.”

For Technical Bid : " For Supply, Installation, Integration and Operationalising a

Suitable Biometric Solution on Core Banking Application in Canara Bank and

Syndicate Bank – Technical Bid Criteria Ref: RFP dated 27.04.2012.”

The Technical Bid should contain following:

r. Offer Letter as per Format 8.1

s. Confirmity to Scope of Work 8.3

t. Confirmity to Technical Specifications 8.4

u. Bidder Organisation details as per format 8.5 along with enclosures for

the information requested therein.

v. Track Record of past operations as per Format 8.6

w. Service Support details as per Format 8.7

x. Non-Disclosure agreement 8.8

y. Undertaking of Scope of Work (Format 8.9)

z. Manufacturer’s Authorisation (Form 8.10)

aa. Technical Specification of Biometric Devices as per Part- 7 of this RFP.

bb. BG / Demand Draft for Bid Security for amount of Rs.10.00 Lakhs.

cc. Undertaking letter for Commercial Payment as per Format 8.14

dd. Undertaking letter for Supply of Servers as per Format 8.15

ee. Undertaking letter for Govt. Rules- Daily wages as per Format 8.16

ff. The masked Price Offer should be enclosed to the Technical Offer as per

Part 6. This table should not contain any price information.

gg. Compliance to each clauses mentioned in Part 4- Terms & Conditions.

hh. Any other document for the information required as per the terms of RFP.

For Price Bid : “For Supply, Installation, Integration and Operationalising a Suitable

Biometric Solution on Core Banking Application in Canara Bank and Syndicate Bank –

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Price Bid Ref: RFP dated 27.04.2012.”

4.12.2 If the outer envelope is not sealed and marked, the Bank will assume no

responsibility for the Bid’s misplacement or premature opening.

4.13 Last Date for Submission of Bids

4.13.1 Bids should be received by the Bank at the address specified, not later than

the date and time specified in the Invitation to Bid. Any Bid received after the Date

and Time specified for submission of Bids will be rejected and returned unopened to

the Bidder.

4.13.2 The Bank may, at its discretion, extend this Date for the submission of Bids

by amending the Bid Documents, in which case, all rights and obligations of the Bank

and Bidders previously subject to the Date and Time will thereafter be subject to the

deadline as extended.

4.13.3 The representative who is attending the bid opening should provide an

authorisation letter for attending the same from the bidder.

4.14 Opening of Technical Bid

4.14.1 Technical Bids will be opened in the presence of authorized representatives

of the bidders.

4.14.2 The Bidders’ names, withdrawals and the presence or absence of requisite

Bid Security and such other details as the Bank, at its discretion, may consider

appropriate, will be announced at the time of Technical Bid opening. No bid shall be

rejected at bid opening, except for late bids, which shall be returned unopened to

the Bidder.

4.15 Preliminary Examination

4.15.1 The Bank will examine the Bids to determine whether they are complete,

required formats have been furnished, the documents have been properly signed,

and the Bids are generally in order.

4.15.2 The Bank may, at its discretion, waive any minor infirmity, non-conformity,

or irregularity in a Bid, which does not constitute a material deviation.

4.15.3 The Bank will first examine whether the Bid and the Bidder is eligible in

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terms of Part 3 – Eligibility Criteria.

4.15.4 Prior to technical evaluation, the Bank will determine the responsiveness of

each Bid to the Bidding Document. For purposes of these Clauses, a responsive Bid is

one, which conforms to all the terms and conditions of the Bidding Document

without material deviations. Deviations from, or objections or reservations to critical

provisions, such as those concerning Bid Security, Applicable Law, Bank Guarantee,

Eligibility Criteria, Insurance, AMC and Force Majeure will be deemed to be a

material deviation.

4.15.5 The Bank’s determination of a Bid’s responsiveness will be based on the

contents of the Bid itself, without recourse to extrinsic evidence.

4.15.6 If a Bid is not responsive, it will be rejected by the Bank and may not

subsequently be made responsive by the Bidder by correction of the non-conformity.

4.16 Technical Evaluation

4.16.1 Bids of only those Bidders who have been found to be in conformity of the

eligibility terms and conditions during the preliminary evaluation would be taken up

by the Bank for further detailed evaluation. The Bidders who do not meet the

eligibility criteria and all terms during preliminary examination will not be taken up

for further evaluation.

4.16.2 The Bank may use the services of external consultants for technical

evaluation.

4.16.3 The Bank reserves the right to evaluate the bids on technical & functional

parameters including visit to inspect live site/s of the bidder and witness demos of

the system and verify functionalities, response times, etc. The technical bids will be

evaluated inter alia on the basis of the following key criteria:

a) Ability of the proposed Biometric Devices to meet functional

requirements outlined in this document.

b) Compliance with technical specifications laid down in the RFP.

c) Bidder /subcontractor's support facilities.

d) Project management capabilities of the Bidder.

e) Project management capabilities of the subcontractors, agents and

partners of the Bidder.

f) Bidder and his subcontractor's experience / expertise with respect to the

scope of work laid down in the RFP.

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g) Availability of Managed Services Centre with a DR setup owned by the

Bidder / sub-contractor and its capacity to take additional Biometric

Devices.

4.16.4 Bidders who fulfil all qualifications mentioned in Part 3 of Eligibility Criteria

of this RFP are eligible to participate in this tender process.

4.16.5 Bank will evaluate the technical and functional specification of all the

equipments quoted by the Bidder.

4.16.6 Bank reserves the right to waive any of the Technical and Functional

Specification during technical evaluation if in the Bank’s Opinion it is found to be

minor/deviation or acceptable deviation.

4.16.7 During evaluation of the Bids, the Bank at its discretion may ask a bidder for

clarification of its bid. The request for clarification and the response shall be in

writing, and no change in the price or substance of the bid shall be sought, offered or

permitted.

4.16.8 Bidders may be called to give presentation of their solutions with its

capabilities at their own cost, which will be taken into account for technical

evaluation of the Bidders.

4.17 Contacting the Bank

4.17.1 No Bidder shall contact the Bank on any matter relating to its Bid, from the

time of opening of Price Bid to the time the Contract is awarded.

4.17.2 Any effort by a Bidder to influence the Bank in its decisions on Bid evaluation,

Bid comparison or contract award may result in the rejection of the Bidder’s Bid,

including forfeiture of the Bid Money.

4.18 Award of Contract Criteria

4.18.1 The Bank will award the Contract to the successful Bidder who has been

determined to qualify to perform the Contract satisfactorily, and whose Bid has been

determined to be responsive, and is the lowest price bid.

4.20 Bank’s right To Accept Any Bid and to reject any or All Bids

4.20.1 The Bank reserves the right to accept or reject any Bid /offer received in part

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or in full, and to cancel the Bidding process and reject all Bids at any time prior to

contract of award, without thereby incurring any liability to the affected or Bidder or

Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for

the Bank’s action.

4.20.2 Banks reserves the right to reject any Bid on security and other considerations

without assigning any reason.

4.20.3 Bank reserves the right to cancel the entire Bidding/procurement process at

any stage without assigning any reason whatsoever.

4.21 Notification of Award

4.21.1 Prior to expiration of the period of Bid validity, the Bank will notify the

successful Bidder/s in writing or by e-mail, that its Bid has been accepted.

4.21.2 The notification of award will constitute the formation of the Contract.

4.21.3 Upon notification of award to the L1 Bidder, the Bank will promptly notify

each unsuccessful Bidder and will discharge its Bid security.

4.21.4 After identification of L1 Bidder / multiple Bidders, each participating Bank

will follow its internal procedure for necessary approvals and thereafter proceed

with notification of award to L1 / Multiple Bidders as the case may be.

4.22 Order

The order will be placed exclusively with the L-1 bidder. In case the Bank decides to

terminate the contract (please refer to clause 4.34), the entire / unexecuted part of

Purchase Order will be offered to the L-2 bidder provided the L-2 bidder is willing to

match the L-1 price. If, however, the L-2 bidder is not willing to match the L-1 price,

the order will be cancelled and fresh tender floated by the Bank.

The Selected bidder has to accept the Purchase Order within 7 days from the date of

receipt of Purchase order.

4.23 Signing of Contract

4.23.1 At the same time as the Bank notifies the successful Bidder that its’ Bid has

been accepted, the Bank will send the Bidder the Contract Form as per Format 8.11.

4.23.2 The contract agreement shall be signed by the bidder with in 21 days from

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the date of purchase order.

4.24 Bank Guarantee

4.24.1 The selected vendor will be required to submit to each participating bank a

Performance Guarantee for an amount calculated @ 10% of the order value for the

entire contract period 3 years in the required format within 21 days from the Date of

Contract. The Guarantee will be discharged by the bank on satisfactory completion

of the vendor’s obligations.

4.24.2 The proceeds of the Bank Guarantee shall be payable to the Bank as

compensation for any loss resulting from the Vendor’s failure to complete its

obligations under the Contract.

4.24.3 The Bank Guarantee shall be denominated in Indian Rupees and shall be

issued by a Scheduled Commercial Bank in India (other than the concerned bank),

acceptable to the Bank in the Format 8.12.

4.24.4 Failure of the successful Bidder to sign the contract and return it to the Bank

within 21 days from the date of Purchase order shall constitute sufficient grounds for

the annulment of the award and forfeiture of the Bid security.

4.28 Service Level Agreement

The selected Vendor shall enter into Service Level Agreement, containing all the

Terms and Conditions of this tender including confidentiality, non-disclosure and

penalty clauses, with the Bank for a period of 3 years from the date of signing of the

Contract.

4.29 Use of Contract Documents and Information

4.29.1 The Vendor shall not, without the Bank’s prior written consent, disclose the

Contract, or any provision thereof, or any specification, plan, drawing, pattern,

sample or information furnished by or on behalf of the Bank in connection

therewith, to any person other than a person employed by the Vendor in the

performance of the Contract. Disclosure to any such employed person shall be made

in confidence and shall extend only as far as may be necessary for purposes of such

performance.

4.29.2 The Vendor shall not, without the Bank’s prior written consent, make use of

any document or information for purposes of performing the Contract.

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4.29.3 Any document, other than the Contract itself, shall remain the property of

the Bank and shall be returned (in all copies) to the Bank on completion of the

Vendor’s performance under the Contract, if so required by the Bank.

4.29.4 The successful Bidders shall submit a non-disclosure agreement as per Format

8.6 on non-judicial stamp paper of appropriate value before signing the contract.

4.30 Patent Rights

In the event of any claim asserted by a third party of infringement of copyright,

patent, trademark, industrial design rights, etc., arising from the use of the Goods or

any part thereof in India, the Vendor shall act expeditiously to extinguish such claim.

If the Vendor fails to comply and the Bank is required to pay compensation to a third

party resulting from such infringement, the Vendor shall be responsible for the

compensation to claimant including all expenses, court costs and lawyer fees. The

Bank will give notice to the Vendor of such claim, if it is made, without delay. The

Vendor shall indemnify the Bank against all third party claims.

4.31 Uptime Calculation:

The Biometric solution should be available on 24x7 basis and there should be an

uptime of 99.5%. Penalty for non maintenance of uptime will be @ 0.5% of the cost

per week with a maximum penalty cap of 5% of Total Cost of the project.

4.32 Other Penalties

Any delay in supply of Biometric devices beyond the target date will attract a penalty of Rs. 20/- per week per Biometric Device with a Maximum penalty of 2% of the Total Project cost. The Target Date shall be the date on which the UAT is completed.

4.33 Operationalising the Services

4.33.1 The Vendor shall be responsible for operationalising all the services

stipulated under this RFP within 6 months from the date of Purchase order. The

Vendor shall operationalise the Biometric Devices in a phased manner in

consultation with the Bank.

4.33.2 The vendor is required to supply the Biometric Devices with the specifications

as detailed in the Part 7 of this RFP.

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4.34 Termination of Contract

4.34.1 The Consortium of banks reserves the right to cancel the entire / unexecuted

part of Purchase Order at any time by without assigning appropriate reasons in the

event of one or more of the following conditions:

a) Non-satisfactory performance of the Vendor during implementation and

operation.

b) Failure to integrate / implement the project as per the requirements of

the Bank.

c) Serious discrepancies noted in the implementation of the project.

d) Breaches in the terms and conditions of the Order.

e) The vendor or his contractors are found to be indulging in unfair

practices/committing frauds.

f) The Bank suffers a reputation loss on account of any activity of the

vendor.

g) The vendor becomes bankrupt / insolvent. In this event, termination will

be without compensation to the Bidder, provided that such termination

will not prejudice or affect any right of action or remedy which has

accrued or will accrue thereafter to the Bank.

4.34.2 In addition to the cancellation of purchase order, the Bank reserves its right

to invoke the Bank Guarantee given by the bidder.

4.35 Force Majeure

4.35.1 The Vendor or the Bank shall not be liable for default or non-performance of

the obligations under the contract, if such default or non-performance of the

obligations under this contract is caused by any reason or circumstances or

occurrences beyond the control of the Vendor or the bank, i.e. Force Majeure. For

the purpose of this clause, “Force Majeure” shall mean an event beyond the control

of the parties, due to or as a result of or caused by act of God, wars, insurrections,

riots, earth quake and fire, revolutions, floods, epidemics, quarantine restrictions,

trade embargos, declared general strikes in relevant industries, satellite failure, act

of Govt. of India, events not foreseeable but does not include any fault or negligence

or carelessness on the part of the parties, resulting in such a situation. In the event

of any such intervening Force Majeure, either party shall notify the other in writing

of such circumstances and the cause thereof immediately within five calendar days.

Unless otherwise directed by the Bank, the Vendor shall continue to

perform/render/discharge other obligations as far as they can reasonably be

attended/fulfilled and shall seek all reasonable alternative means for performance

affected by the Event of Force Majeure.

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4.35.2 In such a case, the time for performance shall be extended by a period(s) not

less than the duration of such delay. If the duration of delay continues beyond a

period of 180 days, the Bank and the Vendor shall hold consultations with each other

in an endeavor to find a solution to the problem. Notwithstanding above, the

decision of the Bank shall be final and binding on the Vendor.

4.36 Jurisdiction

All disputes would be subject to Indian laws and jurisdiction, and settled at courts in

Bangalore.

4.37 Indemnity

The bidder shall keep and hold the Bank indemnified and harmless from time to time

and at all times against all actions, proceedings, claims, suits, liabilities (including

statutory liability), penalties, demands, charges, costs (including legal costs) and

expenses, damages, losses and any other expenses which may be caused to or

suffered by or made or taken against the Bank arising out of:

i. The breach, default or non-performance of undertakings, warranties,

covenants or obligations by the bidder;

ii. Any contravention or Non compliance with any applicable laws, regulations,

rules, statutory or legal requirements by the bidder;

Further, the bidder shall indemnify, protect and save the Bank against all claims,

losses, costs, damages, expenses, action suits and other proceedings, resulting from

infringement of any law pertaining to patent, trademarks, copyrights etc. or such

other statutory infringements in respect of Bio Metric Login Solution supplied by

them.

" All indemnities shall survive notwithstanding expiry or termination of the

contract and bidder shall continue to be liable under the indemnities.

" Bidder's aggregate liability shall be subject to an overall limit of the total Cost

of the project.

" The limit specified above said clause shall not apply to claims made by the

Bank/third parties in case of infringement of Intellectual property rights or for claims

relating to the loss of damage to real property and tangible personal property and

for bodily injury or death and in these cases the liability will be unlimited.

4.38 Compliance with Statutory and Regulatory Provisions

It shall be the sole responsibility of the Vendor to comply with all statutory and

regulatory provisions while delivering the services mentioned in this RFP.

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4.39 Taxes and Duties

4.39.1 The Vendor shall be entirely responsible for all applicable taxes, duties, levies,

charges, license fees, road permits, etc. in connection with delivery of products at

site including incidental services and commissioning.

4.39.2 The vendor must also ensure that all applicable laws framed by the Central

Government, State Government and Local Bodies, including payment of applicable

minimum Wages and all laws pertaining to contract employees/ labour laws are

complied with while providing caretaker services. The vendor may have to execute

an indemnity bond in favour of the Bank in this regard.

4.39.3 Providing clarifications/particulars/documents etc. to the appropriate tax

authorities for assessment of tax, compliance with labour and other laws, etc will be

the responsibility of the vendor at his cost.

4.39.4 Tax deduction at Source - Wherever the laws and regulations require

deduction of such taxes at the source of payment, the Bank shall effect such

deductions from the payment due to the Vendor. The remittance of amounts so

deducted and issuance of certificate for such deductions shall be made by the Bank

as per the laws and regulations in force. Nothing in the Contract shall relieve the

Vendor from his responsibility to pay any tax that may be levied in India on income

and profits made by the Vendor in respect of this contract.

4.40 Payment Terms and Rates

4.40.1 Payment will be made by the Bank as mentioned below.

4.40.2 50% of the amount to be paid on delivery of the Hardware and software on submitting the invoice along with the acknowledgement from the Bank Official . 4.40.3 Remaining 50% on successful completion of implementation duly certifying

installation of the device and satisfactory working of the same.

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PART 5 : SCOPE OF WORK:

i. The selected bidder should supply, install, commission and opertionalise Finger print

based Biometric Authorisation solution to all CBS Branches and offices of the above

Banks viz., Canara Bank & Syndicate Bank spread across the country. The solution

should include Finger print scanners, Application Software and necessary hardware

with system software to port Biometric Application Software

ii. The successful Bidder should provide an Enterprise License for the Biometric

application for an unlimited user license. There should not be any other license like

Client Access License to run the application.

iii. The Client machines will be accessing the application through a web browser (IE Ver

6.0 and above, Mozilla Fire fox , Google Chrome etc) where the finger print devices

are connected. The backend application will fetch the LIVE finger print information

from the Client machines. The LIVE finger print information received will be

compared with the respective finger print template stored in the database and send

a “YES or NO” response. Application should also be compatible with any other web

browsers suitable to future technology like opera, Safari. Bidder should provide

necessary Application Program Interface (API) to integrate Biometric solution with

Flexcube (CBS) application.

iv. The Bidder should load software/packages required to be loaded at Client machines

in order to run the browser based application. There should not be any application

level dependency at branch apart from biometric device connectivity.

v. Size of the finger print template should not exceed 600 bytes and should be stored

in central server.

vi. Customisation of the application software, if required has to be done by the bidder

at no additional cost to the Banks.

vii. The Servers have to be configured in Active – Passive cluster at primary Data Centre

and also at DRC for both the Banks. [For Canara Bank, DC is at Bangalore and DRC

(Disaster Recovery Centre) is at Mumbai]

Necessary cluster licenses required for both Banks should be included in the quote along with hardware. Bank will provide required space and power to host the servers. The Bidder should share with the Bank, a detailed architecture of the proposed Biometric Solution.

viii. Application Server loaded with the Biometric application software should be enabled

with biometric Development utility to enable the enrolment and verification

functionality.

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ix. Hardware should be sized suitably to ensure biometric authentication for concurrent

users as explained under 4.1.1. Peak time for finger print verification will be from

8.00 am to 11.00 am. In case, the Hardware/Software installed is found to be

insufficient, the bidder has to upgrade the same at NO EXTRA COST TO THE BANK.

The bidder should ensure an uptime of 99.5% and Hardware and Software have to

be sized accordingly.

x. The Finger print scanners with USB interface should be connected to

Desktops/laptops etc installed at Bank branches. Bidder should also provide the

necessary device drivers, if any. The Finger print scanners should be plug and play

models. The client machine will be interface for both enrollment and verification

functions of the Biometric Solution. Customisation required if any, should be done

by the bidder at no extra cost to the Bank.

xi. Biometric solution should work within the Bank’s existing network bandwidth

capacity, which could be based on Leased Line, MPLS, CDMA, VSAT, RF or any other

suitable networking technology/method adopted by the Bank.

xii. Details of hardware technical specifications proposed to be supplied along with

software solution should be submitted in a separate sheet along with the technical

bid. All Hardware items should carry comprehensive warranty of 3 years from the

date of commissioning of Hardware while the software should have one year

warranty from the date of acceptance of software solution. After the expiry of

warranty period of Servers, the bidder has to provide Annual Maintenance Contract

(AMC) for 2 years. In case of Software ATS will be provided for a period of 4 years

after warranty period.

All the related Software, OS and middleware etc., should be of licensed version and

are to be quoted in the commercial bid and supplied. In case it is not quoted and if

any license is required at a later date, the bidder has to provide the same AT NO

EXTRA COST TO THE BANK.

xiii. The Bidder should provide a comprehensive Proof of Concept (PoC) to the

satisfaction of respective Bank. Bank reserves the right to reject the solution, if

found not suitable at any stage of PoC.

xiv. Upon implementation of the Biometric login solution also, the employee should be

able to login through any System (PC) or any branch.

xv. There should be a provision to register the finger prints of SIX fingers and stored in

the central server under the Employee-id and that he/she must be able to login with

any of the finger print of his/her choice which should be validated and

authenticated. At the time of registering, system should be able to check for de-

duplication of the finger prints.

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xvi. The solution should provide Maker Checker facility at the time of enrollment

process.

xvii. The solution should provide a secure end-to-end encrypted channel for all data

communication between client and server.

xviii. Support centres for Biometric solution should be available at the locations

mentioned in Format 8.7. Bidder should provide support centres details in the

SERVICE SUPPORT FORM as per Form 8.7. Bidder should also provide Escalation

Matrix.

xix. After implementation of the Biometric solution, a facility should be available to by-

pass biometric login, and to allow direct login to CBS application under due

authentication method.

xx. The approach to the solution should be such that before any user can enter the CBS

system, they have to get their Finger Print authenticated through the Finger Print

authentication system. However, the solution should also be capable of provide for

CBS login first and then Biometric login authentication.

xxi. Remote installation of the Biometric Login Solution should be possible.

xxii. The Biometric devices have to delivered to the respective Circle/Zonal

Offices/Regional Offices of the Bank for the requirement of all the branches coming

under the Circle/Zonal offices.

xxiii. The solution should be customizable and configurable to support an architecture

whereby 2 to 3 users share a common finger print device in the branch for

authentication, as well as have provision for use of one device per user.

xxiv. The Bidder should specify in the RFP technical response section the network

bandwidth requirement for the implementation of Biometric scanners.

xxv. The Successful Bidder will be required to provide onsite support for a period of one

year. Qualified and experienced staff should be deployed for trouble-free

performance and supervision of on-site operation of the supplied Biometric

Solution.

xxvi. Prior to starting the UAT phase, Successful Bidder should arrange to provide

complete technical as well as functional training of the Biometric Solution to the Bank's Team of officials. Scope of training and number of officials for training will be determined by the Bank after having a preliminary discussion with the successful bidder.

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Other Conditions:

1. The Rate of Biometric devices should not be modified upwards during the period

of 3 years.

2. Support should be available for the new branches opened subsequent to the

date of this RFP also, automatically.

3. The bidder is required to submit a declaration as per Format 8.16, as per the

Government rules regarding payment of Minimum wages.

4. The bidder should size the HW/SW requirement with overhead of 25% of the

users mentioned above in order to cater to the increase in total user /

concurrent user for another 3 years.

5. Bidder should quote for Database required for the proposed solution. It will be

included in TCO and considered for commercial evaluation.

Proof of Concept (PoC):

All the bidders of the solution who are shortlisted are required to demonstrate Proof of Concept (POC) of the solution within 15 days to the satisfaction of the Bank. The bidder should note that – - Cost of POC is to be borne by the Bidder. The Bidder should bring in all necessary

hardware / software/devices required for demonstrating the POC.

- Bank reserves the right to extend or shorten period of POC

- If the solution is not to the satisfaction of the Bank, such bidders will be disqualified

technically and shall not be considered for commercial bid.

Implementation and Rollout: Implementation and Rollout involves different stages as below

a. Testing in UAT (User Acceptance Test) environment

b. Customisation if any, of the solution

c. Pilot implementation in select branches and

d. Final rollout to all the branches/offices

Testing in UAT & Customisation

- The selected bidder should provide all the necessary

hardware/software/middleware including a Test server for carrying out testing the

Biometric solution within 4 weeks from date of accepting the Purchase Order.

- The test server should conform to the specifications given in the Technical bid, in all

respects and should remain in the Bank’s premises until final rollout takes place.

- UAT covers testing the entire functionality.

- Customisation/changes required if any, will have to be attended by the selected

bidder on day to day basis at no extra cost to the Bank.

- On completion of customization, Bank shall go for a full round of end-to-end testing

before giving sign off to the Bidder.

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- The total process of testing and customization should be completed within 15 days.

Pilot Implementation

- Upon successful completion of testing in UAT environment, the Bidder should pilot

implement the solution in select number of branches.

- The customized version of the solution should be ported in the Test server within 7

days from the date of giving sign off. Thereafter, the Bidder should install the

required number of Finger print devices and client version of Biometric solution in

200 branches identified by respective Bank within 2 months.

- Since the Solution is tightly integrated with CBS software, required precautions to be

taken by the Selected Bidder that implementation of Biometric solution should not

affect normal functioning of branch where it is implemented as well as in the

Branches where the solution is yet to be implemented.

Final Rollout

Upon successful completion of pilot implementation the Selected Bidder should

rollout the solution across all the remaining branches of the Bank within a period of

6 months from the date of Purchase Order.

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PART: 6

BILL OF MATERIAL

Sl. No

Description

No. of Units

Unit cost

( excluding taxes)

Tax Amt

Unit cost Including Tax

Total Cost (T)

(N) (A) (B) C=(A+B) T=(N X C)

1

Hardware for DC and DRC

i. Servers - configuration details to be given and cost to be provided for each component

ii Biometric devices – at branches/ offices

2

Software

i. Enterprise License for Biometric application

3 AMC as detailed in Part 5 – Clause xii

4 ATS as detailed in Part 5 – Clause xii

5 TOTAL

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PRICE BID

Notes: i. The Bill of Material should include all the requirements of Consortium of Banks

consisting of Canara Bank and Syndicate Bank.

ii. Price bids should be strictly as per the Bill Material specified in this RFP.

iii. Any Price Bid not in conformity with the above format or incomplete in any respect

will be rejected / disqualified by the Bank.

iv. The Price offered to the Bank is in Indian Rupees and inclusive of

Duties/Insurance/Freight and exclusive of all taxes like CST / LST / VAT/ Octroi/Entry

Tax etc. The Vendor has to quote the applicable taxes separately.

v. The above price is valid for entire contract period of 3 years.

vi. The above price is applicable for all the Biometric Devices installed under the

Contract.

vii. The Commercial Bid will be evaluated based on the total arrived as per the above Bill

of Material plus taxes for arriving at L1, L2, L3 ………. .

However, applicable taxes will be paid at actual at the prevailing rate.

viii. Bidders to strictly quote in the format and for periods as mentioned above.

ix. No counter condition/assumption in response to commercial bid will be accepted.

Bank has a right to reject such bid.

Place: AUTHORISED SIGNATORY

Date: Name:

Designation:

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PART 7 :

TECHNICAL & FUNCTIONAL SPECIFICATIONS (TFS)

A. TECHNICAL SPECIFICATION

RBI Guidelines for Image Acquisition and Verification The minimum requirements for image acquisition & verification should be the Setting Level 31 as defined in the ISO/IEC 19794-4, (RBI guidelines) which is mentioned in the below mentioned table:

Gray scale finger image data may be stored, recorded, or transmitted in uncompressed – bit packed form.

The resolution of the image data formatted and recorded for interchange should be the scan resolution of the image.

Each record shall pertain to a single subject and shall contain an image record (consisting of single view) for each of one or more fingers, multiple fingers (single image records).

The values for the capture device Id may be coded in the General Record Header.

Live-scan plain Finger Impression type should be used.

Except the scanner driver, there should not be any requirement for loading any software/ licence while plugging the scanner.

The scanner driver should be API enabled to ensure compatibility with any application.

S. No Specification Requirement

1 Fingerprint template Compliance for minutiae data

ISO 19794(2)

2 Fingerprint template Compliance for image resolution

ISO 19794(4)

3 Image Acquisition Requirements Setting level 31 or higher

4 Scan resolution pixels/centimetre (ppcm) 197

5 Scan resolution pixels/inch (ppi) 500

6 Pixel depth (bits) 8

7 Dynamic range (gray levels) 200

8 Certification EFTS/F

9 Enrolment and Verification (other than just the image of the finger being captured)

Live Swipe

10 Impression type Live-scan plain / Live-Scan Contactless may be considered for verification.

11 Light source dependability No

12 High Resistance To shock, abrasion and water

13 Algorithm should include Image Quality Determination and Feature Generalization

14 Encryption of fingerprint template Using unique foreign key

15 Image acquisition and storage According to RBI guidelines

16 USB connectivity Yes

17 Capture mode Plain live scan capture

18 Capture mode Auto capture with built-in

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quality check (incorporates NIST quality considerations)

19 Power Through USB

20 Software API Interface API and Data Dictionary to be shared with the bank and documentation to enable seamless integration with CBS or any other system.

21 Technical Support Office India

The supplier must ensure that the final digital template (minutiae) should be in ISO 19794-2 format and the fingerprint image in ISO 19794-4 format. The supplier must provide the Driver SW along with the Biometric Development Utility/API, to facilitate integration of the device Driver SW in a secured manner with the Bank’s back-end Server side SDK. The supplier may be required to provide Proof of Concept for the integration of algorithm with the CBS application and load testing and performance of Biometric fingerprint scanner and algorithm within 15 days of information from the Bank.

BIOMETRIC PROCESS

Essential Components of Biometric System There are four essential components of the biometric system. They are as follows

Enrolment scans— In order to store user’s identity in the system, the user’s fingerprints are scanned. This is normally a supervised process to allow for preventing false identity creation and propagation. In an enterprise scenario, enrolment is a one-time process where the user has to register at the beginning of enrolment. Template creation and storage— A biometric template is created from biometric features derived from the scanned fingerprint. The enrolment template becomes the fingerprint biometric record for the user.

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Live scan — Each time a user requests access to the system, a live scan of the fingerprint is made and a live template is derived from that scan. The scanner may also perform a liveliness measurement, which can distinguish between an artificial copy and a live finger impression. Automated matching— The live template is compared to a specific enrolment template and a matching score is generated. Scores greater than a threshold are considered a match.

Best Practice- Finger print biometrics process flow

A single fingerprint scanned with a high-quality scanner will produce 30 to 50 unique biometric features that are stored in the biometric template. While registering for the first time, each finger impression is captured twice.

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If the system uses a two-finger scanning approach, the amount of information collected is doubled. Such a system is more accurate than a single-finger system. Increasing the number of authentication factors also increases accuracy. For example, a two-factor system where a single-finger scan is compared against a single enrolment template and accessed via user ID is considered strong enough to accurately support an unlimited number of users. In case of one-to-many (1:N), performance is compromised when more users are added. For enhancing the performance the amount of data per person collected needs to be increased. For example, when the number of users is large, two-factor approach or a two-finger approach should be used. This will also depend upon the risk management and access rights policy. For the first time enrolment, all the ten finger prints need to be scanned.

Key Factors that need to be taken into consideration while registering finger prints The scan device must be able to produce reliably high-quality fingerprint scans each

and every time an impression is captured.

A high quality fingerprint scan and biometric template quality should be applied to

the enrolment process.

The location and orientation of the scanning device should be such that the user can

quickly and accurately place their finger in a manner that reliably leads to a high-

quality live scan with one touch.

Care should be taken while capturing an impression as dry or damp skin can degrade

the quality of the live scan because of the surface contaminants or variability in

pressure applied to the sensor by the user.

As a person becomes older, the collagen level in the skin is reduced enough to cause

complications in fingerprint scan reliability.

A scanner with liveliness detection is one that prevents the use of copies of the

fingerprint to be used. This includes means to prevent the activation of a latent

print, the use of a 2-D paper copy, or the use of a sophisticated 3-D copy. A scanner

lacking this capability will accept copies, and this would result in a system breach

similar to a stolen user ID/password pair.

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FUNCTIONAL SPECIFICATIONS

Biometrics provide a more secure and convenient way for personal authentication

Biometric System Composition

Logical components of a generic biometric system

1. Biometric Capture Device

2. Biometric Template Store

3. Result Generator

Live

Biometric

Biometric

Capture

Device

Result

Generator

Biometric

Template

Store

Master

Template

(Enrolment)

Live

Template

Master

Template

Result

(Operation) (Operation)

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1. Biometric Capture Device

The biometric capture device is responsible for the capture, and subsequent

processing of a biometric sample.

1.1 Scanner

The scanner is an external device that provides the user’s biometric characteristics to

the system.

1.2 Pre-Processor

The main responsibility of the pre-processor is to work on the image to make it clear

so that a near perfect impression of the characteristics can be captured.

Due to variability in the capture process caused by humidity, dirt, oil, lighting or other

similar factors (depending on the scanner used), the image needs to be enhanced to

provide an accurate image. After it has been enhanced the appropriate minutiae points

can be extracted. The following steps (in no particular order) are the basic steps that

may be utilised before a template can be created.

Converting an image into its binary equivalent

Ridge thinning

Ridge orientation estimation

Ridge smoothing

General image enhancement

Singularity detection

Live

Biometric

Biometric

Capture Device

Biometric Sample

Biometric Sample

Extracted Data

Result

Generator

Biometric

Template

Store

Master Template

(Enrolment)

Live Template

(Operation)

Master

Template

Result

Scanner

Pre- Processor

Feature

Extractor

Template

Creator

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Minutiae point extraction

Spurious minutiae removal

1.3 Feature Extractor

A feature extractor is used by biometric systems to locate and extract specific

information pertaining to individuals. This results in only applicable information

being kept. It is a lossy process that ensures the retention of only the important

features. Depending on the system configuration, the amount of information

extracted can be set to a greater or lesser extent.

The algorithms and methods used for both pre-processing and feature extraction are

applicable only to the biometric being analysed.

1.4 Template Creator

Finally the Template Creator would create a template for the impression captured by

the device. During the process of enrolment, the created templates are sent to the

template store, along with a locally unique identifier. These templates are termed as

master templates. Any template that is created while the system is operational will be

compared against one or more master templates. Templates that are used during

operation are called live templates. The templates created by current systems are

nearly all system specific.

2. Biometric Template Store

The biometric template store is a memory space where master templates that are

created by the biometric capture device during the enrolment process are stored and

later retrieved. The master templates are used in the identification and authentication

processes.

2.1 Identification

Identification is a process of determining a person's identity from a group of

possibilities.

Therefore, when performing identification, a live template (generated from a live

biometric characteristic) is sent to the result generator and compared against every

enrolled master template, unless a subset is more appropriate. For example, in finger

print identification, the biometric sample can be classified by its overall shape; hence

only master templates with that overall shape need be (initially) searched.

2.2 Authentication

Authentication is the process of testing an assertion that a person is who they claim to

be. The live template captured from the biometric sample is then compared with the

templates that are already stored in any of the locations mentioned below. If the

captured template sufficiently matches with any of the stored master template, the

user gets authenticated.

Depending on the system configuration, the master templates can be stored in one of

three locations

Within a self-contained biometric device

On a portable token

In a remote database

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3. Result Generator

The result generator is the third component in the biometric system. Here, comparison

of the live template is done with at least one of the master templates stored within the

biometric template store, depending on the operation mode.

A threshold reference is created in the system which must be satisfied in order to have

a successful authentication system. If the template has acceptable levels of similarity

measures and within the threshold reference, the system accepts the user, otherwise

the user gets rejected.

Enrolment

Enrolment is the process that an individual must undergo in order to become an

accepted user of a system. This is commonly done under physical supervision, both to

prevent unauthorised enrolments and to ensure the quality of the captured biometric

sample is adequate.

Enrolment into a generic biometric system

The enrolment process shown above depicts how a master template generated (after

passing any automatic or manual quality checks) from the capture device is paired

with a locally Unique Identifier and stored in the Biometric Template Store.

Live

Biometric

Biometric

Capture

Device

Biometric

Template

Store

Master

Template

Locally

Unique

Identifier

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The approach shall be on the following lines

Enrollment Flow

Branch Admin (Manager) login to the Biometric Enrollment page by providing his/her fingerprint.

Details of Branch user captured for enrollment.

System validates the user id by accessing the Branch Database and verify if the logged in admin can enroll the given branch user.

User swipes his/her fingerprint (Can be captured 6 finger prints)

Branch Manager authorise the user enrollment by swiping his/her enrolled fingerprint.

System stores the user enrollment information in central biometric server.

Authentication Flow Before any user can enter the CBS system, they have to login to the Biometric Login Screen and get their Finger Print authenticated through the Finger Print authentication system. The following steps are involved :

User submits the fingerprint along with userid for Authentication. He/she can swipe any of his/her finger prints.

The Finger print is validated with the template stored in the central server.

After biometric validation the cbs login page is displayed where the user-id is automatically popped up in a non-editable field.

From here the normal CBS login (with login-id and Password) takes the control.

When the user logs out of the CBS application, control should be given to the Biometric login screen only and not to the CBS login page.

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PART 8 - FORMS AND ANNEXURES

Format 8.1

OFFER LETTER

(to be included in Technical Bid Envelope)

Date : ……………………………

To,

………………………………………………………….

………………………………………………………….

………………………………………………………….

………………………………………………………….

Sir / Madam,

Sub: RFP for Supply, Installation, Integration and Operationzlising a suitable

BIOMETRIC Solution on Core Banking Application in Canara Bank and

Syndicate Bank.

Ref: Your RFP dated: .

Having examined the captioned tender document Documents, the receipt of which is

hereby duly acknowledged, we, the undersigned, offer to provide Supply,

Installation, Integration and Operationzlising a suitable BIOMETRIC Solution on

Core Banking Application in Canara Bank and Syndicate Bank in conformity with the

captioned RFP and at the prices offered as per the Price bid and is made part of the

bid / this offer.

While submitting this bid, we certify that:

Prices in its bid have been arrived without agreement with any other bidder

of this RFP for the purpose of restricting competition.

The prices in the bid have not been disclosed and will not be disclosed to any

other bidder of this RFP.

We have not induced nor attempted to induce any other bidder to submit or

not submit a bid for restricting competition.

We undertake to provide Biometric Devices solution in accordance with the scope,

specifications and delivery schedule specified in the RFP document.

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If our Bid is accepted, we will obtain the guarantee of a reputed Bank for the due

performance of the Contract, for the entire contract period in the form prescribed by

the Bank.

We agree to abide by the Bid and the rates quoted for the contract / order awarded

by the Bank up to 3 (Three) years period from date of contract / Service Level

Agreement, which shall remain binding upon us.

We agree that the rates will remain valid for the period of the contract during which

individual banks may issue additional requirement by exchange of letter if their

rollout is completed within the aforesaid validity period.

Until a formal contract is prepared and executed, this Proposal, together with your

written acceptance thereof and your notification, shall constitute a binding contract

between us.

We undertake that, in competing for (and, if the award is made to us, in executing)

the above contract, we will strictly observe the laws against fraud and corruption in

force in India namely “Prevention of Corruption Act 1988”.

We understand that Bank is not bound to accept the lowest or any Bid that may be

received.

We also certify that we have not been blacklisted by any PSU Bank/IBA/RBI during

the last five years.

Dated this ....... day of ............................ 2012

_________________________________ ________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

_________________________________

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Format 8.2

Conformity To Eligibility Criteria (Part – I)

(Please attach documentary evidence of compliance)

Sl. No.

Eligibility Criteria Compliance (Y/N)

1. The Bidder should be a registered Company in India as per Company Act 1956.

2 The bidder should be the owner or Certified/authorised agent or partner of the Solution offered. He should provide support/ maintenance /up-gradation during the period of contract with the Bank.

3 Bidder must have a minimum turnover of Rs.100 Cr per year during the last THREE financial years of, 2008-09, 2009-10 and 2010-11 in IT related business in India

4 Bidder should have registered net profit in the last three financial years 2008-09, 2009-10 and 2010-11.

5 Bidder should have implemented similar type of Biometric Solution in any of the Banks / Insurance Companies /Government Organisation in India in the last two years and is Currently running.

6 Bidder should provide only the latest models. Bidder should ensure that the spares required for Servers/Hardware are available for at least next 3 years.

7 Bidder should not have been debarred by any Government / Statutory / Regulatory / Banks / Insurance Cos, in the last two years

Place:

Date : Signature.

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Format 8.3

Conformity To Scope of Work

Sl. No.

Scope of Work Compliance (Y/N)

1. The selected bidder should supply, install, commission and

opertionalise Finger print based Biometric Authorisation solution to

all CBS Branches and offices of the above Banks viz., Canara Bank &

Syndicate Bank spread across the country. The solution should

include Finger print scanners, Application Software and necessary

hardware with system software to port Biometric Application

Software.

2 The successful Bidder should provide an Enterprise License for the

Biometric application for an unlimited user license. There should not

be any other license like Client Access License to run the application.

3 The Client machines will be accessing the application through a web browser (IE Ver 6.0 and above, Mozilla Fire fox , Google Chrome etc) where the finger print devices are connected. The backend application will fetch the LIVE finger print information from the Client machines. The LIVE finger print information received will be compared with the respective finger print template stored in the database and send a “YES or NO” response. Application should also be compatible with any other web browsers suitable to future technology like opera, Safari. Bidder should provide necessary Application Program Interface (API) to integrate Biometric solution with Flexcube (CBS) application

4 The Bidder should load software/packages required to be loaded at

Client machines in order to run the browser based application. There

should not be any application level dependency at branch apart from

biometric device connectivity.

5 Size of the finger print template should not exceed 600 bytes and

should be stored in central server.

6 Customisation of the application software, if required has to be done

by the bidder at no additional cost to the Banks.

7 The Servers have to be configured in Active – Passive cluster at

primary Data Centre and also at DRC for both the Banks. Necessary

cluster licenses required for both Banks should be included in the

quote along with hardware. Bank will provide required space and

power to host the servers. The Bidder should share with the Bank, a

detailed architecture of the proposed Biometric Solution.

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8 Application Server loaded with the Biometric application software

should be enabled with biometric Development utility to enable the

enrolment and verification functionality.

9 Hardware should be sized suitably to ensure biometric authentication

for concurrent users as explained in 4.1.1. Peak time for finger print

verification will be from 8.00 am to 11.00 am. In case, the

Hardware/Software installed is found to be insufficient, the bidder

has to upgrade the same at NO EXTRA COST TO THE BANK. The

bidder should ensure an uptime of 99.5% and Hardware and

Software have to be sized accordingly.

10 The Finger print scanners with USB interface should be connected to

Desktops/laptops etc installed at Bank branches. Bidder should also

provide the necessary device drivers, if any. The Finger print scanners

should be plug and play models. The client machine will be interface

for both enrollment and verification functions of the Biometric

Solution. Customisation required if any, should be done by the bidder

at no extra cost to the Bank.

11 Biometric solution should work within the Bank’s existing network

bandwidth capacity, which could be based on Leased Line, MPLS,

CDMA, VSAT, RF or any other suitable networking

technology/method adopted by the Bank.

12 Details of hardware technical specifications proposed to be supplied

along with software solution should be submitted in a separate sheet

along with the technical bid. All Hardware items should carry

comprehensive warranty of 3 years from the date of commissioning

of Hardware while the software should have one year warranty from

the date of acceptance of software solution. After the expiry of

warranty period of Servers, the bidder has to provide Annual

Maintenance Contract (AMC) for 2 years. In case of Software ATS will

be provided for a period of 4 years after warranty period.

All the related Software, OS and middleware etc., should be of

licensed version and are to be quoted in the commercial bid and

supplied. In case it is not quoted, and if any license is required at a

later date, the bidder has to provide the same AT NO EXTRA COST TO

THE BANK.

13 The Bidder should provide a comprehensive Proof of Concept (PoC)

to the satisfaction of respective Bank. Bank reserves the right to

reject the solution, if found not suitable at any stage of PoC.

14 Upon implementation of the Biometric login solution also, the

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employee should be able to login through any System (PC) or any

branch.

15 There should be a provision to register the finger prints of SIX fingers

and stored in the central server under the Employee-id and that

he/she must be able to login with any of the finger print of his/her

choice which should be validated and authenticated. At the time of

registering, system should be able to check for de-duplication of the

finger prints.

16 The solution should provide Maker Checker facility at the time of

enrollment process.

17 The solution should provide a secure end-to-end encrypted channel

for all data communication between client and server.

18 Support centres for Biometric solution should be available at the

locations mentioned in the Annexure E. Bidder should provide

support centres details in the SERVICE SUPPORT FORM as per Form

8.5. Bidder should also provide Escalation Matrix.

After implementation of the Biometric solution, a facility should be

available to override biometric login, and to allow direct login to CBS

application under due authentication method.

19 The approach to the solution should be such that before any user can

enter the CBS system, they have to get their Finger Print

authenticated through the Finger Print authentication system.

However, the solution should also be capable of provide for CBS login

first and then Biometric login authentication.

20 Remote installation of the Biometric Login Solution should be

possible.

21 The Biometric devices have to delivered to the respective

Circle/Zonal Offices/Regional Offices of the Bank for the requirement

of all the branches coming under the Circle/Zonal offices.

22 Support should be available for the new branches opened

subsequent to the date of this RFP also, automatically.

23 The solution should be customizable and configurable to support an

architecture whereby 2 to 3 users share a common finger print device

in the branch for authentication, as well as have provision for use of

one device per user.

24 Proof of concept

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Format 8.4

Conformity To Technical Specifications

S. No Specification Requirement Compliance (Y/N)

1 Fingerprint template Compliance for minutiae data

ISO 19794(2)

2 Fingerprint template Compliance for image resolution

ISO 19794(4)

3 Image Acquisition Requirements Setting level 31 or higher

4 Scan resolution pixels/centimetre (ppcm)

197

5 Scan resolution pixels/inch (ppi) 500

6 Pixel depth (bits) 8

7 Dynamic range (gray levels) 200

8 Certification EFTS/F

9 Enrolment and Verification (other than just the image of the finger being captured)

Live Swipe

10 Impression type Live-scan plain / Live-Scan Contactless may be considered for verification.

11 Light source dependability No

12 High Resistance To shock, abrasion and water

13 Algorithm should include Image Quality Determination and Feature Generalization

14 Encryption of fingerprint template Using unique foreign key

15 Image acquisition and storage According to RBI guidelines

16 USB connectivity Yes

17 Capture mode Plain live scan capture

18 Capture mode Auto capture with built-in quality check (incorporates NIST quality considerations)

19 Power Through USB

20 Software API Interface API and Data Dictionary to be shared with the bank and documentation to

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enable seamless integration with CBS or any other system.

21 Technical Support Office as specified in Format 8.5

Support locations as in Format 8.5

22 Specify the network bandwidth

requirement for the implementation

of Biometric scanners.

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Format 8.5

Bidder Organization Details

Details filled in this form must be accompanied by sufficient documentary evidence,

in order to facilitate the Bank to verify the correctness of the information.

Sl. No

Item Details

1. General Details

1.1 Name of Company

1.2 Postal Address

1.3 Telephone, mobile, Website address and Fax numbers

1.4 Constitution of the Company

1.5 Nature of activity

1.6 Details of ownership

1.7 Holding company or parent company

1.8 Key persons with contact details

1.9 Name and designation of the person authorized to make commitments to the Bank

1.10 Email Address

1.11 Date of Incorporation in India, commencement of Business & Years in the line of Business

Enclose Copy of Certificate of Incorporation

1.12 Sales Tax/VAT Number Enclose Sales Tax / VAT registration copy

1.13 Income Tax Number Enclose Company’s PAN Card copy and the latest Income-tax Clearance letter

1.14 No. of Engineer on roll who are familiar with offering Biometric Solution

1.15 Brief description of facilities of the organization for undertaking the services

2. Financial Details

2.1 Annual Turnover (2008-09) Total Turnover in IT related business in India

Copy of Audited Balance Sheet/ Annual report





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3. Operational Details

3.1 Names of the Banks to whom the Bidder provides Biometric solution and Number of Biometric devices implemented.

Enclose reference letters from the Banks concerned with details of no. of years the Service is provided by the Bidder, Nature of the Service and no. of Biometric devices implemented.

3.2 Number of Service Centres: No. of owned support Centres If not owned, what are the arrangements for providing support

3.3 Whether blacklisted for deficiency in services by any Public Sector Bank /GOI/ Statutory or Regulatory Authorities / Insurance Companies / PSUs in the past and if so, the year:

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Format 8.6

Track Record of Past Operations

Name of the Vendor ___________________________________________

Service Offered Sl.

Name of the Client No of Biometric Devices being

serviced

Period of service

(in years)

Contact person of

the Client with Name, Tel. No.,

Fax No., Address From To

Supply, Installation and Commissioning of BIOMETRIC

Devices

1

2

3

Site Implementation

Services

1

2

3

FLM Services 1

2

3

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Format 8.7

Service Support Details

The locations are given below where support centres are required and to be available for smooth rollover of biometric login solution in branches.

AGRA AHMEDABAD ANANTAPUR BANGALORE

BELGAUM BELLARY BIJAPUR BHOPAL

BHUBANESWAR CALICUT CHANDIGARH CHENNAI

COIMBATORE DEHRADUN DELHI ERNAKULAM

FARIDABAD GOA GULBARGA GUWAHATI

GHAZIABAD HUBLI HYDERABAD JAIPUR

KANNUR KARNAL KARWAR KOLKATTA

LUCKNOW NAGPUR MADURAI MANGALORE

MEERUT MORADABAD MUMBAI MYSORE

NELLORE PANAJI PATNA PUNE

RANCHI SHIMOGA TRICHY UDUPI

TRIVANDRUM VISAKHAPATNAM VIJAYAWADA

DETAILS TO BE PROVIDED BY THE BIDDER

City / District

Location

Postal Address,

Telephone, Fax, E-

Mail and Contact

Details of Support

Personnel

Number of Hardware/

Software Engineers

capable of supporting

the Solution being

offered

Own

Franchisee/

Support Centres

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Format 8.8 NON-DISCLOSURE AGREEMENT

WHEREAS, we, ___________________________________, having Registered Office at

__________________________________, hereinafter referred to as the COMPANY, are

agreeable to execute Supply, Installation, Integration and Operationzlising a suitable

BIOMETRIC Solution on Core Banking Application in Canara Bank and Syndicate Bank having

its registered office ………………………………………., hereinafter referred to as the BANK and,

WHEREAS, the COMPANY understands that the information regarding the Bank’s Biometric Login Solution in their Request for Proposal is confidential and/or proprietary to the BANK, and WHEREAS, the COMPANY understands that in the course of submission of the offer for the

said Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC

Solution on Core Banking Application in Canara Bank and Syndicate Bank. and/or in

the aftermath thereof, it may be necessary that the COMPANY may perform certain

jobs/duties on the Bank’s properties and/or have access to certain plans, documents,

approvals or information of the BANK;

NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of the following conditions, in order to induce the BANK to grant the COMPANY specific access to the BANK’s property/information: The COMPANY will not publish or disclose to others, nor, use in any services that the COMPANY performs for others, any confidential or proprietary information belonging to the BANK, unless the COMPANY has first obtained the BANK’s written authorisation to do so; The COMPANY agrees that notes, specifications, designs, memoranda and other data shared

by the BANK or, prepared or produced by the COMPANY for the purpose of submitting the

offer to the BANK for the said Supply, Installation, Integration and Operationzlising a suitable

BIOMETRIC Solution on Core Banking Application in Canara Bank and Syndicate Bank, will

not be disclosed to during or subsequent to submission of the offer to the BANK, to anyone

outside the BANK

The COMPANY shall not, without the BANK’s written consent, disclose the contents of this Request for Proposal (Bid) or any provision thereof, or any specification, plan, pattern, sample or information (to be) furnished by or on behalf of the BANK in connection therewith, to any person(s) other than those employed/engaged by the COMPANY for the purpose of submitting the offer to the BANK and/or for the performance of the Contract in the aftermath. Disclosure to any employed/engaged person(s) shall be made in confidence and shall extend only so far as necessary for the purposes of such performance. Authorised Signatory Name: Designation: Office Seal:

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Format 8.9

Undertaking for Scope of Work

Date : ……………………………

To,

………………………………………………………….

………………………………………………………….

………………………………………………………….

Sir / Madam,

Sub: RFP for Supply, Installation, Integration and Operationzlising a suitable

BIOMETRIC Solution on Core Banking Application in Canara Bank and

Syndicate Bank.

Ref: Your RFP dated: .

1. We certify that we have carefully examined the Scope of Work stipulated in

Part 5 of the captioned RFP floated by you

2. We commit to provide services of installation and managed services for Supply,

Installation, Integration and Operationzlising a suitable BIOMETRIC Solution on

Core Banking Application in Canara Bank and Syndicate Bank for a minimum

period of 3 years.

3. We hereby undertake to deliver services in its entirety as per the Scope

stipulated under the scope of work

4. However the above undertaking is with following exceptions (Please specify the

area of scope which the Bidder will not be able deliver as per RFP requirement)

(Signature)

(in the capacity of)

Duly authorized to sign Proposal for and on behalf of __________________________

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Format 8.10

MANUFACTURERS’ AUTHORIZATION FORM

No. Date: …………………

To:

Dear Sir,

Ref: Your RFP Dated: .

We who are established and reputable

manufacturers of ________________________ having factories / development

facilities at (address of factory / facility) do hereby authorise M/s

___________________ (Name and address of Agent) to submit a Bid, and sign the

contract with you against the above Bid Invitation.

We hereby extend our full guarantee and warranty for the Solution, Products and

services offered by the above firm against this Bid Invitation. We also undertake to

provide any or all of the following materials, notifications, and information

pertaining to the Products manufactured or distributed by the Supplier :

a) Such Products as the Bank may opt to purchase from the Supplier, provided,

that this option shall not relieve the Supplier of any warranty obligations

under the Contract; and

b) in the event of termination of production of such Products:

i. advance notification to the Bank of the pending termination, in sufficient

time to permit the Bank to procure needed requirements; and

ii. following such termination, furnishing at no cost to the Bank, the

blueprints, design documents, operations manuals, standards, source

codes and specifications of the Products, if requested.

We duly authorise the said firm to act on our behalf in fulfilling all installations,

Technical support and maintenance obligations required by the contract.

Yours faithfully,

(Name)

(Name of Manufacturer)

Note : This letter of authority should be on the letterhead of the manufacturer and

should be signed by a person competent and having the power of attorney to bind

the manufacturer. The Bidder in its Bid should include it.

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Format 8.11

CONTRACT FORM THIS AGREEMENT made the .......day of.................................., 2012 Between .......................... (Name of Bank) (hereinafter called "the Bank") a body corporate constituted under the Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970 and having its Head Office at ---------------------------------------------------- (hereinafter referred to as the “Bank” which term shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors and assigns)of the one part: and ..................... (Name of Vendor) incorporated under the Companies Act, 1956 and having its registered office at ---------------------------------------- (hereinafter called “the Vendor”) which term shall, unless repugnant to the context or meaning hereof, be deemed to mean and include its successors and permitted assigns ) of the other part : (“Bank”, and “the Vendor” shall, wherever the context requires, be referred collectively as “Parties” and individually as “Party” also) WHEREAS the …………….. (Bank), incorporated under the Companies Act, 1956 and having its Head Office at ………………………………………………………………………………………………………………………….., for itself and on behalf of the Public Sector Banks listed in Annexure A hereto invited Bids vide Request for Proposal (RFP) dated 27/04/2012 for Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC Solution on Core Banking Application in Canara Bank and Syndicate Bank. The Vendor submitted the Bid in response to it. The Bid submitted by the Vendor has been accepted by the Bank. One of the terms of the said RFP is that the Vendor shall sign the Contract Form with each Bank mentioned in Annexure A hereto and shall also execute a detailed Service Level Agreement subsequently. The parties are accordingly desirous of signing the said Contract Form. NOW THIS AGREEMENT WITNESSETH AS FOLLOWS: 1. In this Agreement words and expressions shall have the same meanings as

are respectively assigned to them in the RFP dated ………………..

2. The following documents of RFP dated …………… shall be deemed to form and be read and construed as part of this Agreement, viz.:

a) Request for Proposal b) Eligibility Criteria

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c) Terms and Conditions of Contract d) Scope of Work e) Technical & Functional Specifications (TFS) f) Forms and Annexures g) Price Bid h) Corrigendum dated ………………. (if any) i) Bank's Notification of Award

3. In consideration of the deliverables and services in terms of the RFP dated

……………. being provided by the Vendor, the Bank shall pay consideration / fees as stated in Annexure B hereto.

4. The Vendor shall enter into the detailed Service Level Agreement stating the

terms and conditions of the contract as per the RFP dated ………….. on or before / /2012 .

IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year first above written. Signed, Sealed and Delivered by the said ..................................................... (For the Bank) in the presence of:....................................... Signed, Sealed and Delivered by the said ..................................................... (For the Vendor) in the presence of:.......................................

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Format 8.12

BANK GUARANTEE

This Guarantee is made at ………………. on this ………………………, 2012 by …………………,

having its Registered / Head Office at ………………………………… (hereinafter called the

“Bank”, which expression shall, unless repugnant to the context or meaning

thereof, shall mean and include, its successors and assigns) in favour of

………………………….. a body corporate constituted under ……………………………….

having its Corporate Center at ………………………………………… (hereinafter called “the

Bank”, which expression shall, unless repugnant to the context or meaning thereof,

shall include its successors and assigns)

WHEREAS ………………………………, a company registered under the Companies

Act, 1956, having its Registered Office at …………………………………………… (hereinafter

called ……………., which expression shall, unless repugnant to the context or

meaning thereof, shall mean and include its successors and assigns) has accepted

Purchase Order No…………………………. dated ………………………, issued by the Bank

(“Order”) pursuant to an offer made by ………………………. dated ………………….. to

Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC Solution

on Core Banking Application in Canara Bank and Syndicate Bank and whereas

……………………. has agreed for Supply, Installation, Integration and Operationzlising

a suitable BIOMETRIC Solution on Core Banking Application in Canara Bank and

Syndicate Bank as set out in the Agreement dated ……… entered between the Bank

and ……………………….

AND WHEREAS, the Bank has agreed to avail the services of Supply, Installation,

Integration and Operationzlising a suitable BIOMETRIC Solution on Core Banking

Application in Canara Bank and Syndicate Bank which are to be installed by

…………… .

AND WHEREAS, in accordance with terms and conditions of the Order and

Agreement dated ………………….. (hereinafter referred to as “Agreement”),

………………. is required to furnish a Bank Guarantee for a sum of Rs.

……………………………………. only) for due performance of their obligations as regard to

Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC Solution

on Core Banking Application in Canara Bank and Syndicate Bank., guaranteeing

payment of the said amount of Rs. ……………………………… only to the Bank, if

……………….. fails to fulfill its obligations under the Order and Agreement in respect

of such services. Such Bank Guarantee is required to be valid for a total period of

36 months plus 3 months claim period. In the event of failure, on the part of

…………………………, to fulfill its commitments / obligations in respect of availing the

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services of …………. For Supply, Installation, Integration and Operationzlising a

suitable BIOMETRIC Solution on Core Banking Application in Canara Bank and

Syndicate Bank under the Order and Agreement the Bank shall be entitled to

invoke the Guarantee.

AND WHEREAS, the Bank, at the request of ……………………….. , agreed to issue

on behalf of …………………… , Guarantee as above, for Rs. ……………………………… only).

NOW THIS GUARANTEE WISTNESSETH THAT

l. (a) In consideration of the Bank having agreed to entrust …………………….. for

availing Supply, Installation, Integration and Operationzlising a suitable BIOMETRIC

Solution on Core Banking Application in Canara Bank and Syndicate Bank through

………….. we, the ……………….……., hereby unconditionally and irrevocably guarantee

that ………………. shall fulfill its commitments and obligations in respect of such

Services under the Order and Agreement and in the event of ………………… failing to

perform / fulfill its commitments / obligations in respect of such Services under the

Order and Agreement, we, the ……………………………………, shall on demand(s), from

time to time from the Bank, without protest or demur or without reference to

…………………… and not withstanding any contestation or existence of any dispute

whatsoever between …………………… and the Bank, pay the Bank forthwith the sums

so demanded by the Bank in each of the demands, subject to a cumulative

maximum amount of Rs. …………………………………. only)

(b) Any notice / communication / demand from …………….. to the effect that

…………………. has failed to fulfill its commitments / obligations in respect of such

Services under the Order and Agreement shall be conclusive, final & binding on the

Bank and shall not be questioned by the Bank in or outside the court, tribunal,

authority or arbitration as the case may be.

2. We, ………., HEREBY FURTHER AGREE & DECLARE THAT:

(a) Any neglect or forbearance on the part of the Bank to ……………… or any

indulgence of any kind shown by the Bank to ………………. or any change in the

terms and conditions of the said Order and Agreement shall not, in any way,

release or discharge the Bank from its liabilities under this guarantee.

(b) This Guarantee herein contained shall be distinct and independent and shall

be enforceable against the Bank, not withstanding any Guarantee or Security now

or hereinafter held by the Bank at its discretion.

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(c) This Guarantee shall not be affected by any infirmity or absence or

irregularity in the exercise of this Guaranteeing by and / or on behalf of the Bank

or by merger or amalgamation or any change in the Constitution or name of the

Bank.

(d) This guarantee shall not be affected by any change in the constitution of the

Banker …………………. or winding up / liquidation of ……………., whether voluntary or

otherwise.

(e) This guarantee shall be a continuing guarantee during its validity period to

the extent of cumulative maximum amount mentioned herein.

(f) Notwithstanding anything contained herein above:

(i) The Bank’s overall liability under this Bank Guarantee shall not exceed

Rs. ………………………………………. only);

(ii) This Bank Guarantee shall be valid for a total period of 36 months (i.e.

upto …………………………………) plus 3 months claim period (i.e. upto

………………………;

(iii) The Bank is liable to pay the guaranteed amount or any part thereof

under this Bank Guarantee only and only if ______ Bank serves the

Bank claim or demand on or before ………………...

(iv) The Bank has, under its constitution, powers to give this guarantee and

Shri …………………………………. (signatories) Official(s) / Manager(s) of the

Bank who has / have signed this guarantee has / have powers to do

so.

IN WITNESS WHEREOF the Bank has caused these presents to be signed at the place

and on the date, month and year first hereinabove written through its duly

authorised official.

Signed and Delivered )

__________________ )

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Format 8.13

BID SECURITY FORM

Whereas........................... (hereinafter called “the Bidder”) has submitted its Bid

dated...................... (date of submission of Bid) for the supply of.................................

(name and/or description of the Products/system) (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE..................... (name of bank)

of.................. (name of country), having our registered office at.................. (address

of bank) (hereinafter called “the Bank”), are bound unto ………………. (hereinafter

called “the Purchaser”) in the sum of _______________________for which payment

well and truly to be made to the said Purchaser, the Bank binds itself, its successors,

and assigns by these presents. Sealed with the Common Seal of the said Bank this

____ day of _________ .

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of Bid validity specified by the

Bidder on the Bid Form; or

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser

during the period of Bid validity:

(a) fails or refuses to execute the Contract Form if required; or

(b) fails or refuses to furnish the performance guarantee, in accordance with

the Instruction to Bidders.

We undertake to pay the Purchaser up to the above amount upon receipt of its first

written demand, without the Purchaser having to substantiate its demand, provided

that in its demand the Purchaser will note that the amount claimed by it is due to it,

owing to the occurrence of one or both of the two conditions, specifying the

occurred condition or conditions.

This guarantee will remain in force up to and including forty five (45) days after the

period of the Bid validity, i.e. up to ________, and any demand in respect thereof

should reach the Bank not later than the above date.

...................................

(Signature of the Bidder’s Bank)

Note: Presence of restrictive clauses in the Bid Security Form such as suit filed

clause/clause requiring the Bank to initiate action to enforce the claim etc. will

render the Bid non-responsive.

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Format 8.14

Undertaking Letter Format

We understand that Bank shall be placing Order to the Selected Bidder exclusive of taxes only and that all applicable Taxes like CST/VST/VAT/Service Tax will be paid at actual to the maximum of taxes indicated in this Bill of Material against production of invoice / bills. We understand that Bank will pay VAT only for Goods Component of Hardware/ Software and Service Taxes for Service Component of Hardware/Software. We also understand that the Goods Component + Services Component should be limited to 100% of the Cost Price. We confirm that we have quoted for post warranty AMC rates (as per terms and conditions of the tender), giving the rates/price in our Commercial Offer. We are agreeable to the payment schedule as per “Payment Terms” of the RFP.

Date: Signature of the Authorised Signatory with date & seal

of 60

Format 8.15

Sub: Undertaking of Authenticity for Supply of Servers and other items Sub: Supply of IT Hardware/Software – Servers and other items. Ref: 1. Your Purchase Order No…………………….. Dated…………… 2. Our Invoice no/Quotation no…………….Dated…………… With reference to the Servers being supplied/quoted to you vide our Invoice no/Quotation no/Order no cited above, We hereby undertake that all the components/parts/assembly/software's used in the Servers under the above like Hard Disk, Monitors, Memory etc shall be original new components /parts/assembly/software only from respective OEMs of the products and that no refurbished / duplicate / second hand components / parts / assembly / software are being used or shall be used. We also undertake that in respect of licensed operating system if asked for by you in the purchase order the same shall be supplied along with the authorized license certificate (e.g. Product Keys on Certification of Authenticity in case of Microsoft Window Operating System) and also that it shall be sourced from the authorized source (e.g. Authorised Microsoft Channel in case of Microsoft Operating System) Should you require, we hereby undertake to produce the certificate from our OEM supplier in support of above undertaking at the time of delivery/installation. It will be our responsibility to produce such letters from our OEM supplier's at the time of delivery or within a reasonable time. In case of default and we are unable to comply with the above at the time of delivery or during installation, for the IT Hardware/Software already billed, we agree to take back the Servers without demur, if already supplied and return the money if any paid to us by you in this regard. We (System OEM name) also take full responsibility of both parts and service SLA as per the content even if there is any defect by our authorised service centre/Reseller/SI etc. Authorized Signatory (Not less than Company Secretary of the Organisation) Name: Designation

of 60

Format 8.16

Confirmation for Government Rules relating to Minimum Wages

To ……………………………………. ……………………………………. ……………………………………. ……………………………………. Sir, Ref : Your Purchase Order No. ________________ dated ____________ We refer to your Purchase Order No._________ date __________/Service Level agreement awarding contract for In this regards we confirm that the employees engaged by our Company to carry-out the services in your Bank for the above said contract are paid minimum wages/ salaries as stipulated in the Government (Central /State) Minimum wages/Salaries Act in force. We also indemnify the Bank against any action/losses/damages that arise due to action initiated by Commissioner of Labour for non compliance to the above criteria. We further authorize the Bank to deduct from the amount payable to the company under the Contract or any other contract of the Company with the Bank if Labour Commission imposes a penalty towards non-compliance to the “Minimum Wages / Salary stipulated by Government in the Act” by our Company. Authorised Signatory Name and Designation Office Seal with Date