request for proposal (rfp) for core pds (centralised...

1

Request for proposal (RFP)

For

Selection of supplier and system integrator

For

CORE PDS

(Centralised Online Real-time Electronic PDS)

in

Raipur, Chhattisgarh

Ver 1.0

Release Date 13.05.2011

2

Table of Contents

Sr. No Title Page No.

1 Acronyms and abbreviations 3

2 Important Information 5

3 PROJECT BACKGROUND 6

4 CORE PDS (Centralized Online Real-time Electronic PDS) 6

5 The essential components of the CORE PDS 7

6 Benefits of CORE PDS 8

7 Project Objectives 8

8 INSTRUCTIONS TO BIDDERS (ITB) 9

9 SCOPE OF WORK 17

10 EVALUATION CRITERIA 19

11 Technical Evaluation 20

12 Financial Evaluation 20

13 Payment Terms 21

14 Annexure I -Technical Specification of Hand Held Devices 22

15 Annexure II – Details of Application in Handheld device 23

16 Annexure III – Specifications of Smart Cards 27

17 Annexure IV 28

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.

1.1 Acronyms and abbreviations

Abbreviation Description

GOI Government of India

CGSCSC/NAN CG State Civil Supplies Corporation

DGS&D Director General Of Supply and Disposals

POS Point of Sale Device

SCOSTA Smart Card Operating System for Transport Application

Standard for any Smart card Application from NIC

MD(CGSCSC) Managing Director (CGSCSC)

DSR Daily Sales Register

HO Head Office

HOD Head of Department

PDS Public Distribution System

MKSY Mukhysmantri Khadya swahayata Yojana

BPL Below Poverty Line

APL Above Poverty Line

DO Delivery Order

TC Truck Challan

BG Bank Guaranty

DD Demand Draft

Cr Crore (Rs.)

L Lacs (Rs)

KL Kilo Litre

SRS Software Requirement specification

MIS Management Information system

FPS Fair Price Shop

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IOCL Indian Oil Corporation Limited

BPCL Bharat Petroleum Corporation Limited

HPCL Hindustan Petroleum Corporation Limited

GPRS General Packet Radio Service

NIC National Informatics Centre

RFP Request for proposal

EMD Earnest Money Deposit

FCS Food and Civil Supplies

SDK Software Development kit

CDMA Code division multiple access

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1.2 Important Information

A. Schedule of Dates

S.No. Events Date

1. Start date for issuance / sale of RFP Document 13.05.2011

2. Last date for Submission of Queries 26 .05.2011

3. Pre-Bid Conference 26.05.2011

12:00 Noon

4. Issue of Pre-bid minutes 03.06.2011

5. Last date for issuance/sale of RFP Document 30.06.2011

3:00 PM

6. Last date and time for Proposal submission & closure

of tender box

30.06.2011

3:00 PM

7. Date and time of opening of Pre-Qualification bids 30.06.2011

3:30 PM

• Note: RFP can be purchased on any working day between 11:00 AM to 5:00 PM from Start

date of issuance to last date and time of issuance.

B. RFP Document Fees

INR 3,500/- (INR Three Thousand five hundred only) through Demand Draft or Bankers Pay

Order from a nationalized / scheduled bank, drawn in favour of “Commissioner, Food Civil

Supplies & Consumer Protection”, payable at Raipur.

In case RFP document is downloaded through internet, document fee should be paid and

receipt should be taken from CGSCSC. The receipt/DD should be available along with the Pre-

Qualification Bid form.

C. Earnest Money Deposit

INR 3,00,000/- (INR Three lacs only) through Demand Draft from a nationalized /scheduled

bank, drawn in favour of “Chhattisgarh State Civil Supplies Corporation Limited”, payable

at Raipur.

D. Contact Person’s Address for correspondence and clarifications

Commissioner

Directorate of Food & Civil Supplies

B – 39 / 7

In front of Nagar Nigam Pani Tank

New Rajendra Nagar

Raipur

Fax: (0771) 4023379

Email: [email protected]

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2. PROJECT BACKGROUND

2.1 Introduction

A. Background

Chhattisgarh has been successful in computerizing the whole supply chain and achieved most

of the envisioned objectives. Supply chain computerization has helped increase transparency,

accountability and efficiency. This computerisation includes

� Unified Ration Card Database

� Automated Allotment

� Online, real-time inventory management at warehouses

� SMS Alerts & Reports in public domain

� Call centre and Complaint Monitoring System

Chhattisgarh is now ready to implement CORE PDS.

B. CORE PDS (Centralized Online Real-time Electronic PDS)

. What is CORE PDS and how it works?

CORE PDS is ultimate technical solution to solve most of the problems associated with PDS.

CORE PDS is to de-link beneficiary from FPS and give the beneficiary choice of selecting FPS

where from she wants to take her ration. The FPS in CORE PDS has a POS device/Kiosk

(Where ever POS device is mentioned in this document it may be read as POS/Kiosk) and all

beneficiaries of that FPS shall have smart cards. Those FPSs who are ready with connectivity,

smart cards and POS device shall be in CORE PDS. The beneficiaries from these FPSs can

take their ration from any of the FPSs in CORE PDS. The following procedure will be

followed to issue PDS commodities to a beneficiary in FPS in CORE PDS.

� Beneficiary swipes the card, selects the family member and places the finger print

� Member Name, Finger print , card number is sent to the central sever

� If the beneficiary has bio metric details and opted for bio-metric authentication the

details are sent to ADHAAR server for authentication.

� Once card is authenticated, available balance commodity details are shown in the POS

� FPS enters commodities being issued with his card swiping

� The quantities are deducted from the balances on central server and success report is

given to POS for further processing

� SMS is given to the registered mobile (if any) with the card with the transaction details

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FPSs in CORE PDS will be periodically replenished by the commodities sold in that period.

C. The essential components of the CORE PDS :

CORE PDS Software

CORE PDS software works like CORE banking software. A valid card holder can go to any

FPS in CORE PDS and take her ration. CORE PDS software maintains PDS beneficiary

accounts, allows state governments to add their card holders’ entitlements every month as per

their norms and allows beneficiary withdraw her entitlements from any FPS in CORE PDS.

Biometric authentication would be optional. If either state government or beneficiary opts for

biometric authentication after ADHAAR of opted beneficiaries are ready, the software sends

ADHAAR and fingerprint to ADHAAR server for authentication. Once the card is

authenticated the transaction will be allowed. FPSs are replenished periodically with the

commodities sold.

This software shall be developed by NIC. The selected Supplier and Solution Integrator

(Vendor) is not responsible for the development of software. Vendor is responsible for the

development of POS application to talk to CORE PDS software.

SMART CARD

Smart Card shall have Ration Card number, family member details, issue date etc. Space shall

be reserved for storing finger prints of the family members and other welfare scheme details.

FPS in CORE PDS

FPS which is ready with all its beneficiaries smart cards issued , POS device and GPRS or wired

connectivity can be part of CORE PDS. POS device will be registered and beneficiary accounts

will be created in central server. Receipt of commodities at FPS are done through POS device

and recorded on central server. Sale of commodities is through POS device and beneficiary

smart cards. Whenever a beneficiary gets ADHAAR it is updated in central server through a set

procedure. If the beneficiary opts for biometric authentication authentication will be done

through ADHAAR server. FPS shall be replenished periodically with the quantities sold in that

period.

FPS not in CORE PDS

If it is not possible to bring any of the 175 FPSs in CORE PDS at in the first go the FPSs shall

continue issuing PDS commodities manually. Every month, these FPS shall enter their receipt

and sale (i.e FORM C) in CORE PDS using their smart card at warehouse. Or, the FPS works on

off-line mode and updates central server periodically.

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D. Benefits of CORE PDS

The common problems being faced by a beneficiary at FPS are listed below.

• FPS not opened when the beneficiary wants to take

• Declares ‘no stock’ even when the FPS has sufficient stocks

• Salesperson misbehaves with the beneficiary

• Under weighs the commodity deliberately

• Takes a few rupees extra than chargeable

• Need to spend at least 2 to 3 hours to take ration

• Quality of commodities deteriorated deliberately at FPS

CORE PDS eliminates all the common problems faced by a beneficiary at FPS as it empowers the

beneficiary to go to any FPS in CORE PDS. Beneficiary will now go to a FPS where service is

better. Due to competition service is supposed to be improved. But there are two serous issues to

be considered in CORE PDS.

2.2 Project Objectives

• To de-link PDS Beneficiary with FPS and give the beneficiary choice of selecting FPS where

from she wants to take her ration.

• To create competition between the FPSs to improve their service

• To ensure the PDS commodities reach the right beneficiaries

• To create transparency in the issue of PDS commodities to the beneficiaries

• To study the result of this project as pilot, to roll out the CORE PDS project through out the

state with necessary changes.

Implementation Model

• The project shall cover all the 175 FPS located in Raipur city serving about 75,000 BPL and

75,000 APL beneficiaries.

• Smart Ration cards shall be printed and issued to 75,000 BPL beneficiaries, before the start of

CORE PDS.

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• Smart Ration Cards for APL beneficiaries shall be printed and issued on the beneficiary’s

request and cost, at the Smart Ration Card Issuing Centres. The issuance of Smart Ration Cards

to the APL beneficiaries shall be taken up with in three months after CORE PDS is

implemented. Till such time, APL beneficiaries shall be issued PDS commodities on

production of paper ration card from the FPS where the card is linked. The transaction shall be

recorded on the POS device with the help of FPS card.

• Each FPS shall be given a POS device/Kiosk with below mentioned features.

o Smart card reader & writer(Contact)

o GPRS

o Numeric Key pad ( Touch screen/ Button based)

o LCD display

o Printer

o Battery operated and chargeable

o Should support Java or any one programming language so that application can be

developed/maintained by NIC or any third party..

o With some amount of internal disk space to store FPS details.

• The Smart Ration Card holder can go to any FPS in CORE PDS and take his entitlements as

per the procedure listed in 2.0.

• The FPS will be replenished periodically with the commodities sold

3 INSTRUCTIONS TO BIDDERS (ITB)

3.1 Definitions

• “Agreement” means the Agreement to be signed between the successful bidder and FCS

Department, Chhattisgarh, including all attachments, appendices, all documents incorporated

by reference there together with any subsequent modifications, the RFP, the bid offer, the

acceptance and all related correspondences, clarifications, presentations.

• “Authorized Representative” shall mean any person authorized by either of the parties.

• “Bidder / vendor” means any firm or group of firms (called consortium) offering the

solution(s), service(s) and /or materials as required in the RFP. The word Bidder/vendor when

used in the pre-award period shall be synonymous with parties bidding for this RFP, and when

used after award of the Contract shall mean the successful party with whom FCS Department,

Chhattisgarh, signs the agreement for rendering of services for implementation of this project.

• “Contract” is used synonymously with Agreement.

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• “Default Notice” shall mean the written notice of Default of the Agreement issued by one

Party to the other in terms hereof.

• “Law” shall mean any Act, notification, by law, rules and regulations, directive, ordinance,

order or instruction having the force of law enacted or issued by the Central Government

and/or the Chhattisgarh Administration or any other Government or regulatory authority or

political subdivision of government agency.

• “Party” means FCS Department or Bidder, individually and “Parties” mean FCS Department

and Bidder, collectively.

• “Proposal / Bid” means the Pre-Qualification, Technical and Commercial Proposals all

together, i.e., complete proposal for the implementation of CORE PDS as per the scope given

in this document.

• “Request for Proposal (RFP)” means this document and its annexure etc., seeking a set of

solution(s), services(s), materials and/or any combination of them.

• “Requirements” shall mean and include schedules, details, description and statement of

technical data, performance characteristics and standards (Indian & International) as applicable

and specified in the RFP.

• “SCOSTA” means Smart Card Operating System for Transport Applications, a standard being

developed by NIC for interoperability of Smart Card applications across the country.

• “Termination Notice” means the written notice of termination of the Agreement issued by

one Party to the other in terms hereof.

3.2 Invitation to bid

FCS Department, Chhattisgarh invites Bids from the organizations that are willing to take such

project and can deliver value to the Department of Food & Civil Supplies, Chhattisgarh. More

than one organsiation can form a consortium to participate in the tender. But one company can

not be member of more than one consortium participating in the tender.

The bidders will need to submit their comprehensive bids – Pre-Qualification bid, Technical

bid and financial bid – in three separate sealed envelopes, at the address mentioned in Section

“Submission of Bids”. The details of scope of work, technical requirements and formats for

submission of bids have been given in the subsequent sections.

3.3 Contents of Invitation to Bid

Invitation to Bid (ITB) document consists of:

� This RFP document

� Annexure to this document

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� Pre-Qualification Bid Form

� Technical Bid Form

� Financial Bid Form

� Any other corrigendum that FCS Department, Chhattisgarh might release on a later date

Wherever the term “Invitation to Bid” is referred, it should be considered as inclusive of all

the documents mentioned above.

3.5 Licensed Products and Services

The selected vendor would be required to obtain license/authorization for any software or

hardware or services to fulfill its performance obligations under this contract. In case of any

infringement on this by vendor, FCS Department will not be responsible for the same.

3.6 Concessions Related to Government Projects

At no stage of the project, FCS Department, Chhattisgarh would provide any form or

certification or undertaking, which the bidders/the selected vendor might ask for getting

concessions / benefits in various activities due to government related work.

3.7 Cost of Proposal

The vendor shall bear all costs associated with the preparation and submission of its Proposal,

and the department will in no case be responsible or liable for those costs, regardless of the

conduct or outcome of the proposal process.

3.8 Site Visit

The bidder may visit the office of the FCS Department and at various other field locations at his

own cost with the prior permission of the department.

3.9 Clarification of RFP Documents

A prospective vendor requiring any clarification of the RFP documents may notify FCS

Chhattisgarh in writing, either by post, fax or email, at the following address, before the date

and time mentioned in the 1.2 A Schedule of Dates.

Commissioner


B – 39 / 7


New Rajendra Nagar

Raipur

Fax: (0771) 4023379

Email: [email protected]

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3.10 Pre-Bid Conference

It is proposed to schedule a pre bid conference on the date and time mentioned 1.2 A Schedule

of Dates. The bidders are requested to attend this pre bid conference to seek clarifications in

matters related to the project or the bidding process of this project.

The pre bid conference shall be held at the CG State Civil Supplies Corporation HQ, Raipur.

However, non-attendance at the Pre-Bid Conference will not be a cause for disqualification of

a vendor but, separate queries from such vendors will not be entertained at any later stage.

The bidders are requested to send their queries as per schedule to make such conference more

productive. Queries received after the set time limit shall not be considered in the pre bid

conference.

3.11 Amendment of RFP Documents

At any time prior to the deadline for submission of Proposal, the Department may amend the

RFP documents by issuing suitable Corrigendum. Any corrigendum issued in this regard shall

be uploaded on website http://chattisgarh.gov.in and will be communicated through

email/written letter to those companies who have already purchased the RFP document.

To give reasonable time to the vendors, so that they can take corrigendum into account in

preparing their Proposals, the Department/FCS shall extend (if necessary), the deadline for

submission of Proposals.

3.12 Preparation of Proposal

3.12.1 Language of Proposal

The Proposal, and all correspondence and documents related to the Proposal exchanged

by the vendor and the Department should be in English or Hindi. Supporting documents

and printed literature furnished by the Vendor may be in any language other than English

or Hindi provided they are accompanied by an accurate translation of the relevant

passages in English or Hindi language. Supporting material, which is not translated in

English or Hindi, will not be considered for evaluation. For the purpose of evaluation and

interpretation of the bid proposal, the English or Hindi language translation shall prevail.

3.12.2 Currencies of Proposal and Payment

The currency (Rs) of the Proposal offer and the payments shall be in Indian Rupees

(INR).

3.12.3 RFP Document Fee

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The bidders are required to purchase the RFP from the office of CG State Civil

Supplies Corporation, Hitawad Prangan, Avanti Vihar Colony, Tele Banda, Raipur on

any working day as per the schedule (as mentioned in Important dates) between 11

AM to 5 PM, by depositing demand draft/ bankers pay order of Rs. 3,500/- (Indian

Rupees Three Thousand Five Hundred Only), drawn on a nationalized / scheduled bank

and in favour of “Commissioner, Food Civil Supplies & Consumer Protection”,

payable at Raipur, towards non-refundable and non-transferable RFP document fee.

In case RFP document is downloaded through internet, document fee should be paid and

receipt should be taken from CGSCSC. The receipt/D.D should be available along with

the Pre-Qualification Bid form.

3.12.4 Proposal Validity

The Bids shall be valid for a period of minimum “SIX MONTHS” from the date of

submission of the bid. On completion of the validity period (6 months), in case required,

Department of FCS, Chhattisgarh, may solicit the vendor’s consent to an extension of the

period of validity. The request and the responses thereto shall be made in writing by post

or email. 3.12.5 Earnest Money Deposit – EMD

The Vendor shall furnish, as part of its bid, a refundable EMD comprising of demand

draft of Rs. 3,00,000/- (Indian Rupees three lacs only). The demand draft should be

drawn on a nationalized / scheduled bank valid for 180 days and in favour of

“Commissioner, Food Civil Supplies & Consumer Protection”, payable at Raipur,

The bid will be disqualified if the EMD is not submitted along with the pre-qualification

proposal. Unsuccessful bidder’s bid security will be released as promptly as possible as

but not later than 60 days after the award of the contract to the successful vendor. The

successful vendor will sign the Contract and deposit required security deposit payable to

CGSCSC at Raipur.

No interest will be payable on the amount of the EMD. The EMD may be forfeited in

following cases:

• If a vendor withdraws his bid or increases his quoted prices during the period of

bid validity or its extended period, if any; or

• In the case of a successful vendor, if it fails within the specified time limit to: o Sign the Agreement or, o Furnish the required security deposit.

3.12.6 Guidelines for Filling Financial Forms

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The bidders should submit their financial bid in the specified formats only. No changes

would be allowed in the financial bid on account of foreign exchange fluctuations and

changes in local taxes, duties, levies, rate of inflation etc.

3.12.7 Documents Comprising the Proposal

The proposal submitted by the Bidder shall comprise the following documents:

• Vendor’s response to pre-qualification requirements as set forth in Section 5.1

of this RFP. Relevant annexure and statements as per Form 1 given in Annexure

9.1 with this RFP should be used for submitting the proposal.

• Earnest Money Deposit (EMD) of Rs. 3,00,000/- (INR Three Lacs only) shall

be enclosed in the envelope having original pre-qualification document

proposal.

• RFP document fee in the form of DD or receipt of RFP document fee from

CGSCSC shall be enclosed in the envelope having original pre-qualification

document proposal.

• Technical Proposal including all the technical forms, as attached in Annexure

9.2 of the RFP Document, duly filled on each page along with all

attachments/schedules duly completed and duly signed by the authorized

signatory of the Bidder/consortium.

• The Bidder's Financial Proposal in the format given in 9.3 duly signed by the

authorized signatory of the Bidder/consortium.

• Any other information that is to be submitted during the course of Proposal

process.

All sections in the bid should be adequately flagged and numbered.

3.12.8 Format and Signing Of Bid

The Vendor shall submit the proposal in 3 parts, first part comprising the Pre-

qualification bid format as given in Form 1 (Annexure 9.1), Technical Proposal providing

the information as per Form II (Annexure 9.2) and the Financial Proposal in the given

format in Form III (Annexure 9.3).

The vendor will submit one original set of the documents comprising the parts of the

proposal as described in RFP, bound with the section containing the Form of Proposal

and Appendix to Proposal..

Pre-qualification proposal , Technical Proposal and Financial Proposal shall be placed in

separate sealed envelopes as follows:

Envelope 1 – Pre-qualification proposal

Envelope 2 – Technical Proposal

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Envelope 3 – One Hard copy of Commercial Proposal

The envelopes of Pre-qualification, Technical and Financial Proposals shall be placed

into an outer envelope and sealed. This outer envelope shall bear the submission address,

reference number and title of the RFP, and be clearly marked “Do not open before the

scheduled date and time”. FCS shall not be responsible for misplacement, losing or

premature opening if the outer envelope or envelopes of any of the three proposals are

not sealed and/or marked as stipulated. This circumstance may be case for Proposal

rejection. If the Proposal is not submitted in a separate sealed envelope duly marked as

indicated above, this will constitute grounds for declaring the Proposal non-responsive.

The copies of the Proposal shall be signed by authorized person of the vendor. All pages

of the proposal, where entries or amendments have been made, shall be initialed by the

person or persons signing the Proposal. All signatures on the letters / certificates

attached with the Bid document shall be dated suitably.

3.12.9 Address of Submission

The bids duly completed as per the instructions given in this documents and the

amendments issued if any, shall be submitted to the following address on or before the

last date of bid submission.

Managing Director CG State Civil Supplies Corporation,

Hitawad Prangan

Avanti Vihar Colony

Tele Banda

Raipur

492007

3.12.10 Deadline for submission of proposals

Proposals must be received by FCS at the address specified in the RFP not later than

scheduled date and time. The Client may, in exceptional circumstances and at his

discretion, extend the deadline for submission of Proposals by issuing a Corrigendum or

by intimating all vendors who have purchased the RFP document, in writing by post or

email. In this case, all rights and obligations of the FCS and the vendors previously

subject to the original deadline will thereafter be subject to the deadline as extended. 3.12.11 Late Proposals

Any Proposal received by FCS Chhattisgarh after the deadline for submission of

Proposals prescribed in RFP will be summarily rejected and will be returned unopened to

the Vendor.

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3.12.12 Modifications and Withdrawal of Bids

The Vendor may modify or withdraw its Bid after the Bid's submission, provided that

written notice of the modification or withdrawal is received by FCS Chhattisgarh prior to

the deadline prescribed for submission of Bids.

The Vendor’s modification or withdrawal notice shall be prepared, sealed, marked and

dispatched in accordance with the provisions of this Section. A withdrawal notice may

also be sent by fax or email but should be followed by a duly signed confirmation copy

(in original) not later than the deadline for submission of Bids.

No Bid may be modified subsequent to the deadline for submission of Bids. No Bid may

be withdrawn in the interval between the deadline for submission of Bids and the

expiration of the period of Bid validity specified by the vendor on the Bid Form.

3.12.13 Right to Accept and Reject the Bid

Notwithstanding anything contained in this document, Commissioner, FCS Chhattisgarh,

reserves the right to accept or reject any bid/s. Department also reserves the right to

cancel the bid process at any time prior to signing the contract and department will have

no liability for abovementioned actions. 3.12.14 Corrupt or Fraudulent Practice

In the event of the bidder engaging in any corrupt or fraudulent practices during the

bidding process, by the judgment of the FCS Department, Chhattisgarh, the bid will be

rejected.

For the purpose of this clause:

“Corrupt Practice” means the offering, giving, receiving or soliciting of anything of value

to influence the action of a FCS Department official in the selection process. It also

includes bringing undue influence through any quarter or interfering directly or indirectly

in the selection process to affect its outcome.

“Fraudulent Practice” means a misrepresentation of facts in order to influence selection

process to the detriment of the FCS Department.

3.12.15 Limits on Promotion

The vendor shall not perform any kind of promotion, publicity or advertising etc. at the

FCS Department and its field offices through any kinds of hoardings, banners or the like

without the express prior written consent of FCS Department, Chhattisgarh.

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4 SCOPE OF WORK

4.1 Introduction

� Supply and maintenance of 225 nos (The number may vary ) Point of Sale (POS)

devices/Kiosks as per the specification given an Annuxere-I.

o POS devices should confirm to the minimum specification given in Annuxere-I

however higher configuration or different configuration may be accepted at the

desecration of the department.

o POS should run on standard operating system like Linux or Windows. Non

standard o/s will not be accepted.

o POS device should be rugged enough to be handled in roughest condition.

o POS device should be capable of running without power supply through mains

for minimum six hours.

� Supply of SDK for any standard language to develop application on the POS device.

o SDK must have necessary functions to access smart cards, GPRS, Screen,

printer and memory etc. The convenience in writing the code shall have

weightage in the evaluation.

� Development of application software to run on POS

o The application software shall be developed by the vendor as per the use cases

given by the NIC. (Refer Annexure-II for sample. Details will be given at the

time of issue of purchase order)

o The application along with the source code will be handed over to the

department for its acceptance.

o The accepted application module shall be pre-installed in all the POS devices by

the vendor before their delivery.

� Supply and Personalization of about 75,000 smart cards to be issued to BPL

beneficiaries of Raipur city, as per the specification given by NIC. Some smart cards

will be issued to operators of other schemes like MDM, ICDS, and Social Welfare

Hostels etc. to take ration from FPS. Another 75,000 Smart Cards shall be personalized

and printed by the vendor to issue to APL beneficiaries after 1 to 3 months of

successful run of CORE PDS. In case the CORE PDS is not operational because of any

reason, order for supply and personalization of these 75,000 cards to APL beneficiaries

will be canceled.

o Smart Cards should be SCOSTA compliant. Smart Card vendor should produce

necessary certificate from NIC, New Delhi, to that extent.

o Smart Cards should be as per the specifications given in the Annexure-III.

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o Vendor should provide necessary software (along with source code) to

personalize and enable the smart cards.

o Printing, Personalization of Smart Cards in the first instance shall be

responsibility of the vendor.

o Replacement of lost smart cards and issuance of smart cards to the new users

after first lot of issuance shall be responsibility of the department. Vendor shall

provide necessary software to personalize and enable smart cards and transfer

necessary knowledge to the department FCS/NIC.

o Necessary security measures shall be taken in the smart card personalization so

that the smart cards can not be cloned or read by unauthorized persons.

o Personalization of the smart cards shall be done in the premises of directorate of

food. The hardware and software used for the personalization and printing shall

be handed over the department after finishing the personalization of first lot of

smart cards. The same will be used by the department for preparing new smart

cards or replacing lost smart cards. Necessary training to the department shall

be imparted by the vendor.

4.2 Maintenance

� The vendor will be providing onsite AMC for a period of minimum 5 years after one

year from the date of supply of the devices, on the request of FCS. The supplied POS

devices shall be under warranty in the first year. FCS may or may not give AMC to the

same vendor. If FCS department decides to give AMC to the successful bidder the

bidder is required to accept the AMC at the quoted rate.

� The vendor shall have authorized person for maintenance whose offices are located in

Raipur.

� The vendor shall maintain minimum 5% of the devices with his authorized vendors for

maintenance located in Chhattisgarh for replacement of faulty devices without losing

any time.

� The faulty device is required to be repaired or replaced within 48 hours of the

complaint.

� The scope of hardware support services will include preventive and corrective

comprehensive maintenance and cover installation, on-site diagnosis and resolution of

hardware faults in response to the reported problems. Vendor will also resolve all the

hardware problems detected during routine operational support activities and will

ensure that the problems are resolved by repair or appropriate replacement as and when

required.

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5 EVALUATION CRITERIA

5.1 Pre Qualification Evaluations *

S.No. Criteria Document for

verification

1 Whether document fee receipt or demand draft

towards the document fee is attached?

Receipt/DD

2 Whether demand draft for EMD is attached and

proper?

D.D.

3 Whether vendor or partner has relevant experience

(Supply of POS devices & smart cards and related

application development and implementation)

available?

• (Total Work in the last 3 years above 3

crores ) The technologies considered for

calculation of value of the work include –

application development and

implementation using smart cards/POS

devices/ Biometrics and other related

technologies.

• Work orders being executed will also be

considered for calculating experience,

provided the work orders have been issued

before 01.03.2011 and work is in proress.

Copy of Work

Orders/Completion

Certificates duly

flagged.

4 Whether vendor or partner has supplied more than

1,00,000 smart cards in the last 2 years?

• Work orders being executed will also be

considered for calculating experience,

provided the work orders have been issued

before 01.03.2011 and work is in progress.

Copy of Work

Order/Completion

Certificate duly

flagged.

5 Whether specification of POS device meet minimum

requirements?

Self declaration by

vendor as per the

format

6 Whether the POS device has standard operating

system like windows or Linux?

Self declaration by

vendor as per the

format

7 Whether POS device support Unicode? Self declaration by

vendor as per the

format

8 Whether smart cards are SCOSTA compliant? Self declaration by

vendor as per the

format

9 Whether smart card specifications meet minimum

requirement?

Self declaration by

vendor as per the

format

20

5.2 Technical Evaluation

The parties who have been qualified through pre qualification evaluation as per 5.1 shall be

considered for technical evaluation. Technical bids of only those qualified parties shall be

opened. All the qualified bidders are required to give a 30 minute presentation before the

evaluation committee about the features of POS devices, smart cards being used and SDK

available for the application development on POS. All the bidders are also required to give a

demo of the application developed as per the use cases given in Annexure-II before the

evaluation committee under field conditions. Marks shall be allotted by the evaluation

committee to each bidder as per the following criteria

S.No. Evaluation Criteria ( For 35 Marks)

1 The numbers of hours fully charged POS device shall work without power.

3 Ruggedness of the device and suitability to run in an FPS

4 Other special features of the device

5 Functions available in SDK

6 Demonstration of withdrawal at FPS transaction through POS and Smart Card

7 Demonstration of FPS transaction stored on Smart Card when there is no

connectivity and updation in the server when there is connectivity.

8 Demonstration of member details, finger prints and Aadhaar numbers

downloading from server and writing into smart card

9 Demo of remote administration of POS device.

10 Ease of compilation, installation & user friendliness of the demo application.

Bidder should get equal to or more than 20 marks out of 35 Marks in the technical evaluation, to

qualify for financial evaluation.

5.3 Financial Evaluation

The financial bids of the bidders who have been qualified in the technical evaluation shall be opened.

Financial evaluation shall be as per below procedure:

The maximum marks for financial evaluation is 63 Marks.

Cost of POS – A

AMC Cost for one POS – B

Cost of one blank smart card – C

Printing and personalization cost of one smart cart excluding coast of blank card – D

Cost of SDK – E

Cost of application development – F

Number of POS devices required by the department (aprox – 225) – P

Number of smart cards to be personalized and printed (aprox – 75,000) – Q

21

Number of blank smart cards to be supplied (aprox – 5000) – R

Total cost of the project (T) = P x (A+2B) + E + F + Q x (C+D) + R x C

Marks for the financial quote = (Cost quoted by the lowest bidder / Cost quoted by bidder) * 65

The bidder whose total of technical and financial marks is the highest will be awarded the work.

5.4 Payment Terms

1 80% of the cost of POS devices

0.8 * A * P

After supply of POS devices, preloaded with

the application software and accepted by the

department.

2 80 % of the cost of personalized smart

cards.

0.8 * Q * (C+D)

After supply of personalized smart cards to the

satisfaction of the department.

3 Cost of SDK + Cost of Application

Software + Cost of Blank Cards + 10% of

the cost of POS devices + 10 % of the cost

of the personalized smart cards.

E + F + R * C + 0.1 * A * P + 0.1 * Q *

(C+D)

2 Months after successful implementation of

the total application.

4 Remaining Payables

0.1 * A * P + 0.2 * Q * (C+D)

After 1 year successful running of the

application and satisfactory maintenance.

Cost of the APL smart cards shall be reimbursed periodically (at the end of every month)

22

6 Annexure I Technical Specification of Hand Held Devices

( Higher configuration than specified are permitted)

S. No Parameters Specification

i. Micro Processor 32 bit ARM CPU or higher

ii. CPU Speed 70 MHz

iii. Program Memory 16 MB

iv. Data Memory 32 MB

v. LCD 64x128 Pixel graphic display with Back- Light,

vi. Battery Lithium-Ion 1700 to 2100 long life. Light weight suitable for 12

hours operation. Life: 300 cycles

vii. Keyboard Minimum with 19 Keys Keyboard.

viii. Charger AC 180V to 280V charger for 3 to 4 hours charging.

Charging through Truck battery is preferred.

ix. Two Smart Card Slots ISO 7816 compliant contact card & reader Should Support protocols like

3DES; Smart card should be SCOSTA compliant.

x. Communication GSM GPRS or CDMA For Exchange of Data through TCP/IP

with server.

PSTN Modem inbuilt to transfer data through telephone cable

xi. Printer Integrated Thermal Paper Printer (56 mm width, 10 lines/sec).

xii. Cabinet Aesthetically designed

xiii Operating Temperature 0 to 55 degree Celsius

xiv. Humidity 98% RH, None condensing.

xv. Operating System Linux /Windows (Any standard OS)

xvi. Data Ports USB Host & Device & RS 232;

xvii. Protocol TCP/IP / HTTP /HTTPS-

xviii. Carry Case Carry case to house the POS device

xxii Finger Print Capture The device should have capability of capturing finger print

Xxiii Speaker to give audio

response to the

beneficiary.

REMOTE ADMINISTRATION:

The GPRS/ CDMA/ controlled POS device should be capable of getting administered by the server

using remote management techniques. In other words, the server should be able to control the remote

devices for the parameters, application download in to the terminal along with application block.

23

� Device shall support both on line connectivity and batch process capability of transacting data

from the terminal to the remote host.

� In case of failure of device, device should have extendable memory to transfer the transaction

data to online with another terminal/ or export it to the host thru PC environment.

� Device should have full IP protocol stack support to facility the data transfer from the terminal

to the remote host in any form of standard ( TCP, UDP, HTTP)

� Device should support any standard database. The database should be pre-loaded. The cost

should include the cost of the OS and other system software loaded.

� Provision to attach external USB devices like Finger Print Scanner, Memory devices etc.,

� Unicode support for Local Language Support Display & Print.

• If Supplied devices are rejected due to manufacturing defect, they should be replaced with in 3

days at free of cost.

7 Annexure II – Details of Application in Handheld device

There are two kinds of cards. One is issued to 175 Fair Price Shops; another one is to all the

BPL Beneficiaries

Fair Price Shop (FPS) Card

Non editable data

Fair Price Shop ID Text 9

Operating Agency Name Text 120 Unicode

Operating Agency Type Text 20

Cooperative Type Text 20

Village Code/Name Text 30

Urban/Rural Text 5

Block Code/Name Text 20

Village code/Name Text 30

NNN Code/Name Text 30

Ward Code/Name Text 40

District Text 30

State Text 2

Card Created by Text 10

Date of card creation Text 10

Valid up to Text 10

24

Beneficiary Card

Ration Card Number Text(12)

Name of the Ration Card owner Text(50)

Ration Card Type Text (2)

No. of Family Members Number(2)

Head of the Family Name Text (40)

Member1 Name Text(40)





Space for storing maximum 10 members including family head details should be reserved. Each

member’s details include Name, Aadhaar Number and 3 finger print templates. Member Names are

stored at the time of first time issuance. Aadhaar Number, Finger Print details are written at a later

stagfe through POS device. Space should be reserved for storing those details.

Smart Ration Card

Name

Village

Distinct

Ration Card Number

Date of Creation

Date of Validity

25

Use Case I – Entitlement Withdrawal by Beneficiary at FPS

The smart card of beneficiary is inserted in

the POS

Details (Ration Card no, Name) are

displayed on the screen. Member Names

including name of the head are listed for

selecting one member name.

User selects one name who is taking the

entitlements and puts the finger on the

finger print camera. Presses the SUBMIT

button

Ration Card Number, Member Name,

Finger print template, POS ID, FPS Smart

card number, FPS ID shall be sent to the

central server through GPRS. Ration card

number, Member Name, finger print

template, date, POS ID, FPS ID are stored

in a transaction table. Ration Card Number

is searched in the food account table and

balance entitlements are read and displayed

on POS device screen. Text boxes are

displayed against each commodity to enter

commodities to be withdrawn as shown in

the screen 1

User enters the commodities to be

withdrawn and presses SUBMIT button

FPS ID, POS ID, Commodities to be with

drawn, Ration Card number, Smart Card

Number are sent to server through GPRS.

FPS ID, transaction ID. Ration Card

number, Commodities withdrawn are saved

in the transaction table. Food balances are

reduced with the quantities withdrawn.

Success report is displayed on the POS

screen.

User prints the receipt. Handovers the

commodities to the beneficiary.

26

Use Case II – Offline issue when there is no connectivity

It is expected that there may be problems in the connectivity sometimes and online authentication and

check for balance PDS commodities is not possible. In those situations, beneficiary should not be

denied issuance of PDS commodities but should be issue offline.

User selects ‘Offline Issue Button’ System checks for GPRS connectivity and

if there is no connectivity instructs to insert

Beneficiary Card and FPS card.

Cards will be inserted. After authenticating offline that both the

card are genuine cards a screen (Screen 1)

appears asking for entry of PDS

commodities to be issued.

User enters the quantities to be issued and

presses enter.

The quantities should be less than

entitlements as per the type of the

beneficiary card. Receipt is generated after

storing the quantity details with some flag

in the smart card of the beneficiary as well

as on the FPS card with some unique

transaction id.

When beneficiary card flagged to indicate

offline issue, is inserted in any POS in the

system the details are to be updated in the

central server, if the transaction has not yet

been updated from FPS card. Beneficiary

card offline issue flag will be updated.

When FPS card flagged to indicate offline

issue is inserted in any POS with

connectivity all the offline transactions

stored in the card will be updated in the

server. If any transaction has already been

updated from beneficiary card it will not

again be updated. Off line issue flag will be

updated accordingly.

27

Use Case III

Write additional Member details , Aadhaar numbers, finger prints on beneficiary card through

POS device

User inserts Beneficiary card & FPS card

and selects ‘Update Card’

System reads beneficiary Ration Card

number and sends to the central server to

receive data to be updated on the card. The

data typically includes member name,

Aadhaar number and finger prints minutia.

The card will be updated with that data

after verifying the card number. The details

updated will also be displayed on the POS

screen.

8 Annexure III – Specifications of Smart Cards

• Microprocessor based Integrated Circuit(s) card with contacts and with 32 KB EEPROM

for Data Storage

• Compliant with ISO/IEC 7816-1,2 & 3 and SCOSTA 1.2b with all latest errata and

addendum (ref. http://scosta.gov.in)

• Must have a valid SCOSTA compliance certificate from NIC

• Supply voltage 3V or 5V – nominal

• Protocol T=0 or T=1

• Data retention for minimum 10 years

• Minimum 300,000 E2 PROM write cycles should support Windows, Linux & support

standard development environment eg. JAVA, C, VB etc

• Chip Temperature Range -25°C to +70°C

28

9 ANNEXURE 4 9.1 Form I – Pre- Qualification Proposal

9.1.1 Covering Letter for Pre-qualification bid Performa Date – dd/mm/yy

To,

Commissioner


B – 39 / 7


New Rajendra Nagar

Raipur

Subject: Proposal for Selection of Supplier and System Integrator for Implementation CORE

PDS in Raipur city.

Dear Sir,

Having examined the RFP document, the receipt of which is hereby duly acknowledged, we, the

undersigned, offer services as required and outlined in the RFP for the same. The details sought by the

organization to evaluate the vendor’s technical and financial capacity to implement the project are

provided in the pre-qualification bid. All the details required for pre-qualification have been provided in

the specified formats and have been substantiated with support documents as required.

Sincerely yours,

(Signature) (In the capacity of)

Duly authorized to sign the Tender Response for and on behalf of:

(Name and Address of Company) Seal/Stamp of bidder

29

9.1.2 Bidder’s profile

(To be filled by vendor / each partner in case of consortium)

S. No. Particulars Details Page no.

(for Any

attachme

nt)

1. Name of the firm

2. Registered office

address

Telephone number

Fax number

Email

3. Correspondence

address (if different

from the above

address)

4. Details of the

Contact Person

(name, designation,

address)

Telephone number

Fax number

e-mail

5. Is the firm

registered under

Indian Companies

Act

1956/Society/NGO?

Year and Place of

the establishment of

the

30

Company/Society/N

GO

6. Service Tax

Registration details

8. Bidder should have

ISO 9001:2000

certification or

must have

implemented any

other Internal

Quality System with

defined Quality

Policy and

Standards. Copies of

the certificates or

brief on Quality

policy & System

being followed to be

provided

9.1.3 Checklist for Pre-Qualification bid

Checklist as provided below should be attached:

S.

No.

Criterion Details Supporting

documents

Yes /

No /

NA

1 EMD

submitted

EMD comprising of demand draft of INR

3,00,000 (Rupees Three Lakhs )drawn on a

nationalized /

scheduled bank valid for 180 days and in

favour of Chhattisgarh State Civil Supplies

Corporation Limited”, payable at Raipur.

Demand draft of

INR

______________

2 Power of

Attorney

• Letter from the lead partner/prime bidder

authorizing the person signing the bid.

Original

authorization

31

• In case of consortium, the authorization

letter should be signed by the partners of

consortium nominating one of the partners

as the lead partner.

letters.

3 Registration

of

company

under

companies

act,

1956/Soceity

/NGO

• Vendor / all the partners (in case of

consortium) should be registered as a

Company//Society/NGO

• Vendor / Lead partner should be in

existence for at least 3 years

Registration

certificate

4 Undertaking

that

company /

all

companies

in case

of

consortium

are

not Banned

or

Blacklisted

Companies

by

Government

Institutions

in India

Self certificate signed by authorized

signatory need to be submitted.

5 PAN details

Copy of the PAN card of the vendor / each

consortium member

Copy of the PAN

card of the vendor

/ each consortium

member

6 Annual

turnover

details

Value of the work undertaken or under

progress more than 3 crores (Technologies

considered for calculation of value of the

work include – application development

and implementation using smart

cards/POS device

Audited Balance

sheets for last 3

years and Work

Orders

7 Smart Card The vendor / one of the consortium Copy of the

32

members should have the authorization to

supply Smart Cards from the manufacturer

of Smart Cards. Also the selected vendor is

required to provide a warranty of at least 6

year data retention on MRZ from the OEM

of the Smart Card.

certificate(s)

8 Vendor / one of the consortium

partner/Smart Card vendor should have

valid SCOSTA certificate from NIC for 32

Kb cards. The SCOSTA certification

should be valid throughout the period of

the contract

Copy of the

certificate

9 Distribution of at least 100000 Smart

cards along with personalization solution

in last 2 yrs.

Self attested

certificate

mentioning the

details of the

volumes of Smart

Card delivered

along with

respective client

names

33

9.1.4 Format for providing Financial Information

(To be filled by vendor or lead partner in case of consortium)




S.

No.

Description Amount of works

completed in Apr1

1st 2008 to Mar

31st 2011

Amount of Works

Under Progress

1 Turnover from POS and

Smart Card related

services. (Technologies

considered for

calculation of value of

the work include –

application development

and implementation

using smart cards/POS

devices.

34

9.1.5 Certificate 1 – Compliance for using SCOSTA certified Smart Card product

(On the letter head of the company)

To,


B – 39 / 7


New Rajendra Nagar

Raipur

Subject: Proposal for Selection of Supplier and System Integrator for Implementation CORE

PDS in Raipur city.

Dear Sir,

This is to certify that M/s. (lead bidder) _ accepts that in the event of acceptance of the bid submitted

by it and subsequent award of order, it shall use only SCOSTA certified Smart Card product (certified

by NIC) towards the fulfillment of the order and shall keep the SCOSTA certificate renewed as per the

latest amendments issued by NIC.

Yours faithfully,

Signature of signing authority with company seal

Name: Date:

Designation: Location:

35

9.1.6 Certificate 2 – From the vendor on company letterhead

To Whomsoever It May Concern

I, authorized representative of ______________________, hereby solemnly affirm the Veracity of

documents submitted as a part of pre-qualification, technical and financial Bid for Selection of

Supplier and System Integrator for Implementation CORE PDS in Raipur city.

In the event of any deviation from the factual information the FCS Department, Chhattisgarh, reserves

the right to terminate the contract without any compensation to the vendor.

Dated:




Place:

36

9.2 . Technical Details

S.No

.

Criteria To ne

filled by

the

vendor

1 The numbers of hours fully charged POS device shall work

continuously without power.

No. of

hours

2 Special features of the device Specify

Demo application features Feature

added

(Yes/No)

3 Withdrawal from FPS using beneficiary card

4 Beneficiary transaction details updated in the server through

GPRS

5 Off line issue - demonstration

6 Updation of off line issue details in the central server through

beneficiary card, whenever there is connectivity.

7 Updation of off line issue details in the central server through

FPS card, whenever there is connectivity.

8 Writing on Smart Card at a later stage with the details obtained

from server.

9 Demo of remote administration of POS device.




Place:

.

37

9.3 Financial Details.

Item Price (To be

filled by vendor)

Cost of POS/Kiosk with one year warranty

AMC Cost for one POS /Kiosk (after the first year)

Cost of one blank smart card

Printing and personalization cost of one smart cart

Cost of SDK

Cost of application development

Note:

Number of POS devices required by the department (aprox – 225)

Number of smart cards to printed in a personalized (aprox – 1,50,000)

Number of blank smart cards to be supplied (aprox – 5000)


