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Reserve Bank of India

Department of Information Technology

Central Office

Mumbai

Tender Document

for

Corporate Licenses of Antivirus software

Reserve Bank of India

Department of Information Technology

Central Office

Mumbai - 400 001

TENDER DOCUMENT

Supply of Corporate Licenses of Antivirus software for use in Reserve Bank of India

Department of Information Technology, Central Office, 14th Floor, Central Office Building,Shahid Bhagat Singh Marg, Fort, Mumbai - 400001 invites sealed tender offers fromeligible, reputed vendors for supply of Corporate Licenses of Antivirus software. Thetender document is available on RBI website www.tenders.rbi.org.in. The vendor intendingto bid for the above tender may download the same for submitting their bids. Hard copy oftender Document may be obtained from the Bank on submission of a written request toThe Chief General Manager -in-charge, Reserve Bank of India, Department of InformationTechnology, Central Office, 14th Floor, Central Office Building, Shahid Bhagat SinghMarg, Fort, Mumbai - 400001

Bid Details:

Date of issue of tender document 5/08/2005

Date, Time & Venue of Pre-BidMeeting

22/08/2005, 3.00 pm,

Last Date and Time forsubmission of tender

05/09/2005 up to 3.00 pm,

Date, Time & Venue of TechnicalBid Opening

06/09/2005, at 11.00 am, Conference Room,Reserve Bank of India, Department ofInformation Technology, Central Office, 14thFloor, Central Office Building, Shahid BhagatSingh Marg, Fort, Mumbai- 400001

Address of Communication Shri G. PadmanabhamanChief General Manager - in-ChargeReserve Bank of India, Department ofInformation Technology, Central Office, 14thFloor, Central Office Building, Shahid BhagatSingh Marg, Fort, Mumbai- 400001

Contact OfficialContact details

Shri G.K. Karvekar, GMPhone : 22626191Fax : [email protected]

Introduction

This tender is being floated by the Reserve Bank of India, Department of InformationTechnology, Central Office, Mumbai. The Purchase Order for the Antivirus software will beplaced by the respective Offices/Central Office Departments/Training Colleges, where it isto be supplied and installed (As per Annexure IX). Total purchases under the contract areestimated at Rs.75 Lakhs for about 10,000 to 20,000 licenses.

Terms and Conditions of the Tender

1. Eligibility Criteria

• A vendor should have all India presence with functional service/supportcenters. The details of the support centers should be provided.

• The vendor should have reputed background and should be established inAntivirus business for at least 3 years with the turnover at least Rs.10 croresper year or above during last 3 years.

• The OEM / VENDOR should have a Development Centre in India. The OEMshould have executed at least 3 contracts in India during last 3 years each ofvalue not less than 5 lakh. Documents confirming the same should besubmitted.

• The vendor should have been making profits during past 3 years. AuditedBalance sheet and Profit and Loss account (amount in Rupees) for last threeyears should be submitted.

• The vendor should have a fully functional service/support centre withqualified engineers to provide quality service support at all RBI locationslisted in Annexure VI. Service arrangements which the vendor proposes tomake at other cities should be clearly mentioned.

• The Antivirus software should be in use from other reputed organizationsfrom January 2002 onwards preferably covering all the states/cities asmentioned in Annexure VI. Documentary evidence to be submitted.

2. Two Bid System Tender

Separate Technical and Commercial Bids in duplicate duly sealed and superscribed"Quotations for supply and installation of Corporate Licenses of Antivirus software inReserve Bank of India – Technical Bids" and "Quotations for supply and installation ofCorporate Licenses of Antivirus software in Reserve Bank of India – Commercial Bids"shall be submitted as per bid details given above.

The tender not submitted in the prescribed formats or incomplete in detail is liablefor rejection. The Reserve Bank of India is not responsible for non-receipt of quotationwithin the specified date and time due to any reason including postal holidays ordelays.

ENVELOPE- I (Technical Offer):

The Technical offer should be complete in all respects and contain all information askedfor, except prices. The suggested format for submission of technical offer is as follows:

Index

Covering letter as per Annexure I

EMD in the form of D.D. or Valid Bank Guarantee as per Annexure II

The Company profile as per Annexure III

Details of 3 major projects as per Annexure IV

Details of support centers as per Annexure VVendor’s Financial Details (audited balance sheets etc.) and other supportingdocuments, as asked in the tender document.

Technical Offer with Specifications as given in Annexure VI complete with all thecolumns filled in. This table should not contain any price information. Technical Documentation (Product Brochures, leaflets, manuals etc.).

Deviation Table as per Annexure VII

ENVELOPE-II (Commercial Offer):

• The Commercial Offer (C.O.) should give all relevant price information as per

Annexure X. The Bid Form must be filled in completely, without any errors,erasures or alterations. The Commercial offer must not contradict the technicaloffer in any way.

3. Documentation

The Tenderer shall furnish, as part of its tender offer, documents establishing theTenderer's eligibility to participate in the tender and its qualifications to provide thequality Antivirus software. The documentary evidence of the Tenderer's qualificationsto supply and install the antivirus software, shall establish to Reserve Bank of India'ssatisfaction that the Tenderer is eligible as per the criteria outlined in the EligibilityCriteria at Para 1 above.

4. Non-transferable Tender

This tender document is not transferable. Only the vendor, who has purchased thistender, is entitled to quote.

5. Offer validity Period

The offer should hold good for a period of 90 days from the closing date of the tender.Any offer falling short of the validity period is liable for rejection.

6. Earnest Money Deposit

Vendor must submit Earnest Money Deposit (EMD) of Rs. 2 lakhs in form of a DemandDraft in favour of "Reserve Bank of India, Mumbai" or Bank Guarantee in favour ofReserve Bank of India, Mumbai. The non-submission of EMD will lead to rejection ofthe bid. The irrevocable Bank Guarantee drawn on a Scheduled Bank , shall be in formacceptable to the Reserve Bank of India as per Annexure II. The EMD shall remain inforce upto 30.12.2005 and no interest shall be paid on this deposit. The EMD of

unsuccessful bidders will be returned to them within a month of selection of vendors.The successful bid, if withdrawn, is also liable for forfeiture of the EMD.

7. Alternative offers

Each offer should specify only a single solution which is cost-effective and meetsthe tender specifications, and should not include alternatives.

8. Costs & Currency

The offer must be made in Indian Rupees only, including the following:

• Cost of the offered Antivirus software should be equipment inclusive of all taxes,

Statutory levies, charges for onsite installations excluding Octroi/ Entry Tax.Octroi/ Entry tax , if any, will be reimbursed as per actuals on production of originalreceipt.

• Vendors shall supply the latest versions of the Antivirus software at the time ofactual installation.

• All costs should be given in Indian Rupees in Figures and Words.

9. Erasures or Alterations

The offers containing unauthenticated erasures or alterations will not be considered.There should be no unauthenticated hand-written material, corrections or alterations inthe offer. Technical details must be completely filled up. Correct technical informationof the Antivirus solution being offered must be filled in. Reserve Bank of India maytreat offers not adhering to these guidelines as unacceptable.

10. Modification and Withdrawal of Offers

The vendor may modify or withdraw its offer after its submission, provided that writtennotice of the modification or withdrawal is received by Reserve Bank of India prior tothe closing date and time prescribed for submission of offers. No offer can be modifiedby the vendor, subsequent to the closing date and time for submission of offers. In theevent of withdrawal of the offer by successful bidders, the EMD will not be refunded bythe Bank

11. Preliminary Scrutiny

Reserve Bank of India will scrutinize the offers to determine whether they arecomplete, whether any errors have been made in the offer, whether required technicaldocumentation has been furnished, whether the documents have been properlysigned, and whether items are quoted as per the schedule. Reserve Bank of Indiamay, at its discretion, waive any minor non-conformity or any minor irregularity in anoffer. This shall be binding on all vendors and Reserve Bank of India reserves the rightfor such waivers.

12. Clarification of Offers

To assist in the scrutiny, evaluation and comparison of offers, Reserve Bank of Indiamay, at its discretion, ask some or all vendors for clarification of their offer. The

request for such clarifications and the response will necessarily be in writing. Ifdeemed necessary, the vendor is required to give presentation on the solution offered.

13. Verification

The Reserve Bank of India reserves the right to verify any or all statements made bythe vendor in the tender document and to inspect the vendor’s facilities, if necessary,to establish to its satisfaction about the vendor’s capacity to perform the job.

14. On-site Inspection

Reserve Bank of India will inspect the Antivirus solution on different platforms to verifyits effectiveness.

15. No Commitment to Accept Lowest or Any Tender

Reserve Bank of India shall be under no obligation to accept the lowest or any otheroffer received in response to this tender notice and shall be entitled to reject any or alloffers including those received late or incomplete offers without assigning any reasonwhatsoever. Reserve Bank of India reserves the right to make any changes in theterms and conditions of purchase. Reserve Bank of India will not be obliged to meetand have discussions with any tenderer, and or to listen to any representations.

16. Short-listing of Vendors

Reserve Bank of India will create a short-list of technically qualifying vendors and thecommercial offers of only these vendors will be opened. If required, vendors shall haveto give presentation on the solution offered by them to the Bank. This will be treated asa part of technical evaluation. After opening Commercial Offers of the short-listedTenderers, if there is a discrepancy between words and figures, the amount indicatedin words will prevail.

17. Selection of Vendor:

Total Cost of Perpetual Licenses, NPV of per year charges of resident engineer andlicense renewal for 3 years, will be considered. While calculating NPV 8% discountfactor will be considered. The contract will be for the period of 3 years & will beextended, if the Bank desire.

18. Locations to be covered

The Antivirus software being procured will be installed at the Bank’s Offices/Department as per Annexure VI. It may kindly be noted that the Bank reserves theright to add or substitute any location.

19. Delivery & Installation Period

The Bank would like to have the following time schedule for completion of theactivities from the date of placement of orders.

i. Delivery: : 4 weeks.ii. Installation and operationalisation : Within 1 week

20. Billing

The billing shall be done to DIT, Central Office for the total no. of antivirus licensesbeing activated at all the Regional offices/ Departments. Octroi/ Entry tax, if any, will bereimbursed as per actuals on production of original receipt.

21. Payment Terms

100 % payment will be made to the vendor on satisfactory installation of the Software.However, the vendor will be required to submit Performance Bank Guaranteeequivalent to 10% of the amount valid till the validity of the Paper license.

22. Completeness of the work

The installation work will be deemed as incomplete if any component of the software orany documentation / media relating thereto is not delivered, or is delivered but notinstalled and /or not operational or not acceptable to the Indenter after acceptancetesting / examination. In such an event, the supply and installation will be termed asincomplete and it will not be accepted and the license validity period will notcommence. The vailidity period will commence only on acceptance (based onacceptance test) of software by the Indenter

23. Antivirus support

The Antivirus support should be on-site from the date of acceptance of the software byReserve Bank of India at the respective locations. During the license validity period,the VENDOR will have to undertake comprehensive maintenance of the Antivirussolution supplied by them. The VENDOR should provide a resident engineer at therespective location for the purpose

Besides the above, the vendor will have to confirm the terms mentioned in AnnexureVIII.

24. Penalty for downtime

The virus infected system should be cured within 4 hours.

In case vendor fails to meet the above standards of maintenance, there will be apenalty ( Rs per day) as specified in the table below. These penalty charges will bededucted from the Performance guarantee, at the rate of Rs.100/- per day.

25. Liquidated Damages for delayed supply

If the vendor fails to deliver the software within the time period(s) specified in the order,Reserve Bank of India shall, without prejudice to its other remedies, deduct from theorder price, as liquidated damages, a sum equivalent to 0.5 percent of the price of theundelivered stores at the stipulated rate for each week or part there of during which thedelivery of such stores may be delayed subject to a maximum limit of 5 percent of thestipulated price of the stores so undelivered. Such penalty is to be deducted always bythe Indenter/purchaser from the bills of the firm OR to purchase elsewhere Or from theSecurity Deposit on the account and risk of the vendor. Once the maximum of thedamages above is reached, the Indenter/purchaser may consider termination of theorder on the account and risk of the vendor.

26. Order Cancellation

Reserve Bank of India and/or Indenter also reserves the right to cancel the order in theevent of one or more of the following circumstances:

• Delay in delivery and installation beyond a period of 45 days from the date ofpurchase order.

• Serious discrepancy in the solution noticed.

• Breach by the tenders of any of the terms and conditions of the tender.

• If the Vendor goes into liquidation voluntarily or otherwise.

In addition to the cancellation of purchase order, Reserve Bank of India reserves theright to forfeit the Security Deposit/ Performance guarantee submitted to Reserve Bankof India by the Vendor.

27. Publicity

Any publicity by the vendor in which the name of Reserve Bank of India is to be usedshould be done only with the explicit written permission of Reserve Bank of India.

28. Force Majeure

The vendor shall not be liable for forfeiture of its performance security, liquidateddamages or termination for default, if and to the extent that its delay in performance orother failure to perform its obligations under the contract is the result of an event offorce Majeure. For purposes of this Clause, "Force Majeure" means an event beyondthe control of the Vendor and not involving the vendor's fault or negligence and notforeseeable. Such events may include, but are not limited to, Acts of God or of publicenemy, acts of Government of India in their sovereign capacity, acts of war, acts ofReserve Bank of India in fires, floods and freight embargoes.

If a Force Majeure situation arises, the Vendor shall promptly notify Reserve Bank ofIndia in writing of such conditions and the cause thereof within twenty calendar days.Unless otherwise directed by Reserve Bank of India in writing, the Vendor shallcontinue to perform it’s obligations under the agreement as far as it is reasonablypractical, and shall seek all reasonable alternative means for performance notprevented by the Force Majeure event.In such a case, the time for performance shall be extended by a period(s) not less thanthe duration of such delay. If the duration of delay continues beyond a period of threemonths, Reserve Bank of India and the vendor shall hold consultations with each otherin an endeavor to find a solution to the problem.Not withstanding above, the decision of Reserve Bank of India shall be final andbinding on the vendor.

29. Resolution of Disputes

Reserve Bank of India and the vendor shall make every effort to resolve amicably, bydirect informal negotiation, any disagreement or dispute arising between them under orin connection with the contract. If after thirty days from the commencement of suchinformal negotiations, Reserve Bank of India and the Vendor have been unable toresolve amicably a contract dispute, either party may require that the dispute bereferred for resolution by formal arbitration.

30. Jurisdiction

The jurisdiction of the courts shall be Mumbai.

Annexure – I(Letter to the Bank on the VENDOR’s letterhead)

The Chief General Manager-in-chargeReserve Bank of IndiaDepartment of Information Technology, Central OfficeCentral Office BuildingShahid Bhagat Singh Marg, Fort,Mumbai. 400001

Dear Sir,

Sub: Your tender for Corporate licenses of Antivirus software

With reference to the above tender, having examined and understood the instructions,terms and conditions forming part of the tender, we hereby enclose our offer for the supplyof Corporate licenses of Antivirus software as detailed in your above referred tender.

S/N Antivirus Specificationsrequired

Solution Offered

We further confirm that the offer is in conformity with the terms and conditions asmentioned in your above referred letter and enclosures.

We also understand that the Bank is not bound to accept the offer either in part or in fulland that the Bank has right to reject the offer in full or in part without assigning anyreasons whatsoever.

We enclose DD /Bank Guarantee for Rs.2,00,000/-(Rupees One Lakh only) favouringReserve Bank of India issued by -------Bank, ------------Branch , and payable at Mumbai,towards Earnest Money Deposit.

Yours faithfully,

Authorised Signatories(Name & Designation, seal of the firm)Date:

Earnest Money Deposit Bank Guarantee Annexure II

The Chief General Manager-in-chargeReserve Bank of IndiaDepartment of Information Technology, Central OfficeCentral Office BuildingShahid Bhagat Singh Marg, Fort,Mumbai. 400001

Dear Sir,Supply & Installation of Corporate licenses of Antivirus software

WHEREASThe Reserve Bank of India, having its Central Office at Shahid Bhagat Singh Road,Mumbai (hereinafter called the ‘Bank’) has invited tenders for the Supply & Installationof Corporate licenses of Antivirus software on the terms and conditions mentioned inthe tender document.

1. It is one of the terms of invitation of tenders that the tenderer shall furnish a BankGuarantee for a sum of Rs.2,00,000/- (Rupees Two lakh only) as Earnest MoneyDeposit.

2. M/s_________________________________________, (hereinafter called asTenderer), who are our constituents intend to submit their tender for the said work andhave requested us to furnish guarantee to the ‘Bank’ in respect of the said sum ofRs.2,00,000/- (Rupees Two lakhs only)

NOW THIS GUARANTEE WITNESSETH

1. We _____________ (Bank) do hereby agree with and undertake to the Reserve Bankof India, their Successors, Assigns that in the event of the Reserve Bank of Indiacoming to the conclusion that the Tenderer have not performed their obligations underthe said conditions of the tender or have committed a breach thereof, which conclusionshall be binding on us as well as the said Tenderer, we shall on demand by theReserve Bank of India, pay without demur to the Reserve Bank of India, a sum ofRs.2,00,000/- (Rupees Two lakhs only) or any lower amount that may be demandedby the Reserve Bank of India. Our guarantee shall be treated as equivalent to theEarnest Money Deposit for the due performance of the obligations of the Tendererunder the said Conditions, provided, however, that our liability against such sum shallnot exceed the sum of Rs. 2,00,000/- (Rupees Two lakhs only)

2. We also agree to undertake to and confirm that the sum not exceeding Rs.2,00,000/-(Rupees Two lakhs only) as aforesaid shall be paid by us without any demur orprotest, merely on demand from the Reserve Bank of India on receipt of a notice inwriting stating the amount is due to them and we shall not ask for any further proof orevidence and the notice from the Reserve Bank of India shall be conclusive andbinding on us and shall not be questioned by us in any respect or manner whatsoever.

We undertake to pay the amount claimed by the Reserve Bank of India within a periodof one week from the date of receipt of the notice as aforesaid.

3. We confirm that our obligation to the Reserve Bank of India under this guarantee shallbe independent of the agreement or agreements or other understandings between theReserve Bank of India and the Tenderer.

This guarantee shall not be revoked by us without prior consent in writing of the ReserveBank of India.

We hereby further agree that -

a) Any forbearance or commission on the part of the Reserve Bank of India inenforcing the conditions of the said agreement or in compliance with any of theterms and conditions stipulated in the said tender and/or hereunder or grantingof any time or showing of any indulgence by the Reserve Bank of India to theTenderer or any other matters in connection therewith shall not discharge us inany way our obligation under this guarantee. This guarantee shall be dischargedonly by the performance by the Tenderers of their obligations and in the event oftheir failure to do so, by payment by us of the sum not exceeding Rs.2,00,000/-(Rupees Two lakhs only)

b) Our liability under these presents shall not exceed the sum of Rs.2,00,000/-(Rupees Two lakhs only)

c) Our liability under this agreement shall not be affected by any infirmity orirregularity on the part of our said constituents in tendering for the said work ortheir obligations thereunder or by dissolution or change in the constitution of oursaid constituents.

d) This guarantee shall remain in force upto 31.10.2005 provided that if so desiredby the Reserve Bank of India, this guarantee shall be renewed for a furtherperiod as may be indicated by them on the same terms and conditions ascontained herein.

e) Our liability under this presents will terminate unless these presents arerenewed as provided hereinabove on the ----------- 2005 or on the day when oursaid constituents comply with their obligations, as to which a certificate in writingby the Reserve Bank of India alone is the conclusive proof whichever date islater. Unless a claim or suit or action is filed against us within six months fromthat date or any extended period, all the rights of the Reserve Bank of Indiaagainst us under this guarantee shall be forfeited and we shall be released anddischarged from all our obligations and liabilities hereunder.

Yours’ faithfully,

For and on behalf of____________________________ Bank.

Authorised official.(NB : This guarantee will require stamp duty as applicable and shall be signed by

the official whose signature and authority shall be verified).

Annexure – III

Company Profile

Details filled in this form must be accompanied by sufficient documentary evidence, inorder to verify the correctness of the information.

S.No

Item Details

1 Name of VENDOR

2 Mailing Address

3 Telephone and Fax numbers

4 Constitution of the Company

5 Year of commencement of Business

6 Name and designation of the personauthorized to make commitments tothe Bank

7 Contact details of the personauthorized to make commitments tothe Bank

8 Turn over of the company(not of group)2001-20022002-20032003-2004

9 Profit of the company(not of group)2001-20022002-20032003-2004

10 Sales Tax Number

11 Income Tax Number

12 Whether direct manufacturer orauthorized dealers

13 Brief Description of after salesservice facilities available with thetenderer

Signature (Name &Designation)

Date :

Annexure IV

Details of the minimum 3 clients who are using the Antivirus solution offered

Nameof theClient

No. ofServerswith theoperatingsystemloaded

No. ofDesktops

No. of Laptops Client'sContactperson detailsNameEmail add.Tel. No.Fax No.Address


Date :

Annexure VDetails of Support Centers

S.No

Place FullFledged/R.O/Branch/Franchise

PostalAddress

Contact Person& Contactdetails

Number ofTechnicalStaff

ServiceFacilitiesavailable(Describe)

1 Ahmedabad

2 Bangalore

3 Bhopal

4 Bhubaneswar

5 Chandigarh

6 Chennai

7 Guwahati

8 Hyderabad

9 Jaipur

10 Jammu

11 Kanpur

12 Kochi

13 Kolkata

14 Lucknow

15 Mumbai

16 Nagpur

17 N.Delhi

18 Panjim

19 Patna

20 Pune

21 Thiruvanantpuram

Note: Service Arrangements at the centres where vendors do not have service centre,may be mentioned clearly.


Date :

Annexure VI:Compliance Matrix:

S/N Bank’s Requirement Your Offer

Enterprise level Antivirus solution with content filtering and antispam

a. Software must provide Virus protection at Server andDesktop level and also regulated access control withCentralized Management through command centre

b. Solution must provide automatic downloads of latest virussignature updates from the Internet to desktops and servers,across different platform running Windows, Linux, andSolaris etc. The distribution should happen seamlessly froma single management console

c. Software should provide capabilities such as anti-spam &content filtering (eg. Email), malicious code defense inaddition to Antivirus. All such capabilities are to be giventhrough one integrated solution

d. Software must include audit trail logging and reportingcapability. It should provide centralized log of all virus eventson desktops and servers, including files checked, virusesfound and responses taken

e. Solution shall able to perform script filtering on JavaScript,Java Applets, ActiveX Controls or VB Script while scanningthe HTTP, FTP & SMTP

f. Must protect against all kinds of viruses, trojan horses andworms including: boot sector, master boot sector, memoryresident, file multipartite, macro etc.

g. The solution should protect the Mail Server running on LotusDomino or Microsoft Exchange Server (Exchange5.5/2000/2003) and also all the mailboxes configured in theserver

h. Must protect against spyware and adware

i. Must support exclusion list by file extensions

j. Must have quarantine capabilities so as to quarantine asystem that has been infected

k. Must scan Floppy disks, CD ROM and Network Drivesautomatically in real-time when accessed

l. Must scan compressed file archives in ZIP, ARJ andMicrosoft Compressed formats. It should also protect fromviruses hiding in compressed files, such as Internetdownloads and e-mail attachments

m. Must provide a variety of ways to handle viruses, including:cure, rename, move, report, delete or purge

n. Must have the capability to automatically copy a file beforecuring - creating a temporary backup

o. Must have heuristic scanning to allow rule-based detectionof unknown viruses

p. Shall support multiple platforms – Windows 98/ ME/ NT/2000/ XP 9Professional / Server / Advanced Server) / XPand 2003 (Standard / Enterprise Edition) Linux (Redhat /SuSe), Netware, Sun Solaris, HP-UX, SCO, Unix etc.

q. Should keep viruses and other web based threats out of thenetwork, stopping them before they enter at the internet

gateway. Should also provide integrated content filteringmessages to prevent inappropriate content from reachingusers and keep both inbound /outbound traffic(SMTP/HTTP) clean and virus free

r. Should protect Netware file servers through real timescanning to detect and clean viruses and other threats.(Please mention the Novell Netware versions supported)

s. Must be industry standard and with certifications likeTucows/ICSA/ Check Mark/ CheckVir/VB

t. Must be of latest technology like scanning for viruses atTransport Layer without allowing the viruses to reach thesystem / application layer

Signature Updates

a. The Solution must support automated and centralizeddistribution of signature files to the entire organization

b. Must have hands-free updates down to the desktop

c. Must ensure real time protection even during the signatureand engine updating process

d. The solution shall have a robust yet efficient signaturedistribution architecture that allows for alternative signaturedistribution points to be defined so as avoiding a single pointof failure

e. The solution shall provide periodical signature updates (daily/ weekly) and signature updates shall be provided freeregardless of the validity of maintenance contract

Antivirus activation and support related features

a. The Antivirus licenses may be purchased centrally in bulk.The activation of the same should be done as and whenrequired. The record of number of licenses being used by allthe offices of the Bank should be provided at any given pointof time. For the newly purchased systems the antivirusshould be installed and activated whereas for the old PCs tobe removed from inventory, the antivirus should beuninstalled and the antivirus paper license should be madeavailable for other systems

b. Software and Hardware audit of all the machines on thenetwork, from one single point with the help of Managementconsole

c. 24 x 7 free telephonic, e-mail, chat support for all over thecountry

d. Adequate, trained technical support at all RBI offices in Indiathrough Company's own offices / well established distributorand dealer network

e. The OEM should have presence in India in the field ofSecurity for more than 5 year

f. Facility of blocking e-mail addresses from where we do notwant to receive e-mails

g. The solution should stop remote users from modifyingsystem files

h. It should stop remote users from creating executable files

i. The solution should have incremented updates for dial-upusers

j. It should have the facility of scheduled scanning

k. It should give a pop-up alert box to the user to disinfect,delete, quarantine or block access to that file whenever aninfection is found in it (user defined)

l. Have Centralized reporting system, both text and graphical

m. Have detailed system information of all clients on theconsole

n. Be able to be installed on Notebook Computers

o. Be able to force an update (PUSH) to client

p. Be able to detect clients in the network which DOES NOThave an antivirus and automatically install the same

q. Be able to schedule a scan and clean clients from theManagement console

Note:(i) The Antivirus Licenses must be perpetual.(ii) The vendor must mention renewal fee in commercial bid in order to get upgrade

and updates for subsequent years. The vendor must mention charges forresident Engineer in commercial bid for onsite maintenance of Antivirussoftware to be installed on servers and desktops.

(iii) The VENDOR should have Centralized Supporting and Support Centre inMumbai

(iv) Prices should be inclusive of installation charges.

Annexure VII

Deviations from Technical Specifications and Terms and Conditions of the Tender

S.No.

TenderDocumentClause

Technical Specificationor terms andconditions in theTender document

Deviationoffered

Reasons andwhether deviationadds to theoperational efficiencyin case of thesystems

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Note:

i. Above information in detail should be furnished in case of each system offeredseparately.

ii. Also in case of deviations from any of the terms and conditions of the tenderdocument should be specified.

iii. If any deviations from the technical specifications are warranted, reasons forsuch variations should be specified and

iv. Whether such variations add to improvement of the overall performance of thesystems, if any, should be specifically mentioned and supported by relevanttechnical documentation as required above.


Date :

Annexure VIII

The Chief General Manager-in-chargeReserve Bank of IndiaDepartment of Information Technology, Central OfficeCentral Office BuildingShahid Bhagat Singh Marg, Fort,Mumbai. 400001 Dear Sir, Subject: Supply & Installation of Corporate licenses of Antivirus Software

This bears reference to our quotation Ref.-------------------------------------------------Dated -----------------------------. 2. We warrant that everything to be supplied by us shall be of the highest grade andquality and consistent with the specifications required, and shall operate properly. Weshall be fully responsible for its efficient operation.

3. For the preventive and corrective maintenance support offered to you, we shallensure that the downtime shall be less than 24 hours. In case we fail to meet the abovestandards of maintenance, there will be a penalty ( Rs per day) as specified in the tablebelow. These penalty charges will be deducted from the Performance guarantee, at therate of Rs.100/- per day.

Yours faithfully Signature(Name & Designation)

Date :

Annexure IX

List of offices / Departments authorized to use the Antivirus software

OFFICE/ DEPARTMENT LOCATION

1 Reserve Bank of India, Regional Office Ahmedabad

2 Reserve Bank of India, Regional Office Bangalore

3 Reserve Bank of India, Regional Office Bhopal

4 Reserve Bank of India, Regional Office Bhubaneswar

5 Reserve Bank of India, Regional Office Chandigarh

6 Reserve Bank of India, Regional Office Chennai

7 Reserve Bank of India, Regional Office Guwahati

8 Reserve Bank of India, Regional Office Hyderabad

9 Reserve Bank of India, Regional Office Jaipur

10 Reserve Bank of India, Regional Office Jammu

11 Reserve Bank of India, Regional Office Kanpur

12 Reserve Bank of India, Regional Office Kochi

13 Reserve Bank of India, Regional Office Kolkata

14 Reserve Bank of India, Regional Office Lucknow

15 Reserve Bank of India, Regional Office Mumbai

16 Reserve Bank of India, Regional Office Nagpur

17 Reserve Bank of India, Regional Office N.Delhi

18 Reserve Bank of India, Regional Office Panjim

19 Reserve Bank of India, Regional Office Patna

20 Reserve Bank of India, Regional Office Thiruvanantpuram

21 Department of Information Technology /Department of Payment and SettlementSystems

Central Office Building, Mumbai

22 Department of Administration & PersonnelManagement


23 Human Resource Development Department Central Office Building, Mumbai

24 Foreign Exchange Department Central Office Building, Mumbai

25 Department of External Investments andOperations


26 Secretary's Department Central Office Building, Mumbai

27 Monetary Policy Department Central Office Building, Mumbai

28 Department of Currency Management Central Office Building, Mumbai

29 Department of Economic Analysis andPolicy


30 Premises Department Central Office Building, Mumbai

31 Rural Planning and Credit Department Central Office Building, Mumbai

32 Department of Banking Operations andDevelopment

World Trade Centre, CuffeParade, Colaba, Mumbai

33 Department of Banking Supervision World Trade Centre, CuffeParade, Colaba, Mumbai

34 Department of Non-Banking Supervision World Trade Centre, Cuffe

Parade, Colaba, Mumbai

35 Department of Expenditure and BudgetaryControl

Main Bldg, RBI, Fort, Mumbai

36 Urban Banks Department Garment House, Mumbai

37 Rajbhasha Vibhag Garment House, Mumbai

38 Inspection Department Bandra Kurla complex, Mumbai

39 DESACS Bandra Kurla complex, Mumbai

40 Department of Government and BankAccounts

Byculla,Mumbai

41 Reserve Bank Services Board Byculla,Mumbai

42 Deposit Insurance and Credit GuaranteeCorporation

Byculla,Mumbai

43 Bankers Training College Mumbai

44 Reserve Bank Staff College Chennai

45 College of Agriculture Banking Pune

Annexure X

Commercial bid format

1. Cost of Perpetual licenses, Rs.----------- per unit license(Inclusive of all taxes, Statutory levies, charges for onsite installations

excluding Octroi/ Entry Tax. Octroi/ Entry Tax, if any, should be reimbursed asper actuals on production of original receipt)

2. Renewal cost per year, Rs.----------- per license

3. Charges for Resident Engineer

S/N Centre Name Charges / year

(Rs.)

1. Ahmedabad

2. Bangalore

3. Bhopal

4. Bhubaneswar

5. Chandigarh

6. Chennai

7. Guwahati

8. Hyderabad

9. Jaipur

10. Jammu

11. Kanpur

12. Kochi

13. Kolkata

14. Lucknow

15. Mumbai

16. Nagpur

17. N.Delhi

18. Panjim

19. Patna

20. Thiruvanantpuram

21. Pune