Resident Assistant Staff Training

Move-In Information for Residential Students

OIR Provided Move-In Resources

OIR Resources for Residential Students

• Wi-Fi/LAN• Cable TV (Over 90 Channels – no premium)• Home Directory/Academic Folder Access• Laptop Clinic• Technology Help Desk• Atomic Learning• Consider Internet TV (Hulu, Crackle, Netflix,

Amazon Prime, ABC.com, etc.)

Network (data), Cable, Phone (voice) Jack Setup

Residence Halls/Townhouses

Data/Network port

Voice/phone port

Cable TV port

Independence Plaza Apartments

Data/Network port

Voice/phone port

Cable TV port

Connecting to the LAN Network

• Obtain a copy of the ‘Move-In Guide for Residential Students’ from the OIR Information Tables.

• There will be an Ethernet port on the side or back of your computer. Insert one end of the Ethernet cord into the Orange Network (Data) Jack; insert the other end of the Ethernet cord into the Ethernet port on your computer.

• On many computers, a light will appear on the Ethernet port once your computer is connected and turned on.

• Start-up your computer and open either Internet Explorer or Safari (Firefox will not work with our Campus Manager Registration system.)

• Follow the screen prompts to successfully download the security agent onto your computer’s desktop, and successfully register your computer to again access to our network.

Connecting to WiFi

Obtaining Technical Assistance

• Review ResCon coverage schedule and sign-up for a ResCon to visit your room to assist you with the issue(s.)

• Contact the Technology Help Desk for assistance.

• Please do not call in an issue for another user, as help desk staff will need to speak with user directly to obtain information and perform troubleshooting steps over the phone.

Have Issues or Questions?

• E-Mail: HelpDesk@PhilaU.edu• Online: Helpdesk.philau.edu• On-Site: Search Hall, 2nd Floor• IM Communicator: Help Desk