Resilience: Growth through Adversity

2020

Day 2: What’s your Culture

Peter Young DDS MAGD

4 Types of Organizational Cultures

Flexibility

Control

Internal External

Flexibility

Control

Internal External

Human Relation Model

Collaboration Do things Together

Flexibility

Control

Internal External

Create Do things

First

Open System Model

Flexibility

Control

Internal External Complete Do things

Fast “D”

Rational Goal

Model

Flexibility

Control

Internal External Complete Do things

Fast “D”

Internal Process Model

Control Do things

Right

Flexibility

Control

Internal External

Create Do things

First

Complete Do things

Fast “D”

Human Relation Model

Open System Model

Rational Goal

Model

Internal Process Model

Control Do things

Right

Collaboration Do things Together

Which one describe your organization?

What is the DNA of you organization?

God’s Culture Guides for the Human Race

Create a Culture Guide

1. Be Punctual

Be on Time

2. Be a “10”

3.

4. Be Truthful, Do what you say you’ll do Being Ethical and Moral

5. Be Interested not Interesting

6. Be an Expert in Your Field.

7. Show Respect and Be Kind

8. Be Organized and Neat

10. Be Present

11. Take Problems to the Source

Culture Guide Evaluation Culture (Core Values) Rate 1-5

Be on time

Be Nice to your fellow team members

Be respectful to our patients

Take problem to the source. (Don’t gossip)

Be a willing wit.

Be willing to learn new technology

Others

Key Performer Indicators samples (KPI’s) 1. $ Average Personal Productions by Pod

2. $ Over-the-Counter- Collection (OTC) 3. # Crowns (implant crown = 2 units) 4. # Fillings 5. # SPR 6. # Extraction 7. # Denture Units 8. $ Preventive Procedure

What’s the Score

Practice DashBoard- KPI

Dashboard

1. Pick no more than 3 goals. 2. Focus only these goals 3. Share with the whole team. 4. Track it and review daily.

Jurgen Kloop’s Successful Culture 1. Create a psychologically safe environment- it is

okay to make mistakes. 2. Have a clear strategic plan and ruthless priorities. 3. Overcome your ego—hire specialists and let them

have autonomy 4. Cultivate a inclusivity and a proper sense of

purpose 5. Focus on the fundamentals and brilliant basics 6. Being detail orientated separates “The Good” from

“The Great”

Kaizen Action Plans

Who will write it?

When will this be shared with the

team?

Has the team own it and put it

to practice?

Name the Culture

Create the Culture Guide

SMART Goals

W.I.G. and

Score Board

Slide Number 1Day 2: What’s your CultureSlide Number 3Slide Number 4Slide Number 5Slide Number 6Slide Number 7Slide Number 8Slide Number 9Slide Number 10Slide Number 11Slide Number 12Slide Number 13Slide Number 14Slide Number 15Slide Number 16Slide Number 17What is the DNA of you organization?Slide Number 19Slide Number 20Create a Culture Guide 1. Be Punctual Slide Number 23Be on Time2. Be a “10”Slide Number 26Slide Number 27Slide Number 28Slide Number 29Slide Number 305. Be Interested not Interesting6. Be an Expert in Your Field. Slide Number 337. Show Respect and Be KindSlide Number 358. Be Organized and Neat Slide Number 3711. Take Problems to the SourceCulture Guide EvaluationSlide Number 40Slide Number 41Slide Number 42Slide Number 43Slide Number 44Slide Number 45Slide Number 46Slide Number 47Key Performer Indicators samples (KPI’s)What’s the ScorePractice DashBoard- KPIDashboardSlide Number 52Slide Number 53Slide Number 54Slide Number 55Slide Number 56