resort news

resortnewsIssue 222 | February 2015 | $13.75 Inc. GST

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015 Special Report

AIRPORT TAX:Milking the sacred cow for all its worth

Profi leMagic Mountain Resort Apartments

The Monthly Magazine for Accommodation Industry Professionals www.accomnews.com.au

management rights • hotels • motels • resorts • holiday parks • time share • hosted

resortnewsEDITORIAL Lyndel Elias - [email protected]

Graham Vercoe - Managing [email protected]

Mandy Clarke - Industry ReporterRosie Clarke - Industry Reporter

EDITORIAL CONTRIBUTORS

Gemma Rasmussen, Simon Barnard, Col Myers, Eric Van Meurs, Doug Kennedy, Callie Henderson, Carolyn Childs, Arvo Elias, Mike Phipps, Jonathan Hanaghan, Trent Pevy and Ryan Johnstone

[email protected]

ADVERTISINGRussell [email protected]

Danielle [email protected]

SUBSCRIPTIONS$165 for 12 Months/$297 for 24 MonthsGavin Bill - Services & [email protected]

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Resort News is proudly published by Resort Publishing a division of Multimedia Pty Ltd ABN 77-126-017-454Ph: (07) 5440 5322 Fax: (07) 5440 5323PO Box 1080, Noosaville BC Qld 4566Email: [email protected]

resortnews | february 2015

front desk |

04

Inside

industry

05 News In Brief

12 Special Report: Airport Tax

14 Opinion

14 Researching Travel

16 ARAMA Report

17 NSW Strata Report

18 SCA Report

20 CIAA Report

management22 Legal Ease

22 By All Accounts

24 Intonet

25 Thinking Accommodation

26 Flashback

27 Keeping House

28 To Market

29 Feature: Electrical Safety

31 Feature: Pest Control

tourism

32 Tourism Report

34 Tourism International

events & appointments

35 Events

37 Industry Events Calendar

38 People

developments

39 News

42 The Last Resort

42 Hotel Design

property guide

44 New Manager Pro� les

44 Resort News Sales Report

50 Property Review

54 Spotlight on Motels

profi les

58 Magic Mountain Resort

preferred suppliers

60 Pro� le: Australian Resort Management

Sales

65 The Preferred Supplier Directory

Happy 2015! I hope the holiday season has been a good one for you.

I'm sure I wished you a happy New Year last issue but the heat is getting to me. If you live in Queensland as I do, then you know that it is beyond hot – it is as hot and humid as I remember it ever being.

In reverse, I managed a week in the Blue Mountains early January where we sat by a fi re each day and the electric blanket warmed the bed every night, which was nothing compared to the blizzards parts of America are experiencing. Tonight I managed to watch some of the Australian Open in Melbourne and my old home town is quite chilly; one player was even wearing a lightweight pullover. It seems global warming is concentrated in the banana state - well and truly.

And it also appears the year may really become hot for our industry. The weather in Queensland is keeping things pumping here and the falling dollar is certainly making us an economically desirable destination again.

The one item which stands out in all the recent news snippets that fall onto my desk is how widely Google is used in marketing the businesses that make up our industry as a whole.

Interestingly enough Google, the company, has even made some 3000 odd management courses available to operators in Greece in the hope that with new found knowledge this, confused but beautiful country, may get on its feet again, all by making tourism one of its focal points.

I know that some of our states have used some aspects of this type of marketing already but is there an opportunity to push this further. I would like to think so.

Meanwhile, now the holidays have come to an end I hope you can take a deep breath, relax a little, put your feet up occasionally and recharge the batteries in time for the not-too-distant Easter onslaught. ■

Lyndel Elias, [email protected]

Editor's Desk:

It's all hotting up

resortnewsIssue 222 | February 2015 | $13.75 Inc. GST

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AIRPORT TAX:

Milking the sacred cow for all its worth

Pro� leMagic Mountain Resort Apartments

The Monthly Magazine for Accommodation Industry Professionals www.accomnews.com.au

management rights • hotels • motels • resorts • holiday parks • time share • hosted


News In Brief | industry

05

NSW strata owners corporations have until 29 April to register their swimming pool or spa on the NSW Swimming Pool Register.

Owners of units in complexes with swimming pools and spas could be barred from selling or letting their properties if these pools do not meet safety standards.

The NSW government warns that many pools in apartment complexes could fail certifi cation checks. Owners corporations are already fi nding it diffi cult to engage private accredited certifi ers and then contractors to fi x problems due to the heavy workload.

Home owners and strata owners corporations must get a certifi cate of pool safety – which covers pool fencing, signage, gates and other safety issues – that individual owners must attach to their lease or sales contracts before they can put their property on the market. Owners would have six weeks to fi x any issues – provided the certifi er did not consider the pool posed a signifi cant risk to health and

safety. This includes any property with a swimming pool that is on the market before the deadline because the certifi cate must be annexed to the contract for sale and purchase of land. Such properties cannot be advertised for sale or lease if a valid certifi cate is not in place.

Failure to meet council orders to bring the pool up to scratch could lead to fi nes of up to $5500.

As of 29 April, prospective purchasers of a property can rescind the contract within 14 days of exchange if a certifi cate of compliance is not attached to it.

"One of the issues is that pool inspections are some three to four months behind because local councils don't have the resources to cover the sheer volume of work," says Greg Haywood, president of Strata Community Australia (NSW).

Local councils and accredited private certifi ers can carry out an inspection and issue a certifi cate of compliance if the swimming pool or spa pool meets all the safety requirements.

Owners corporations warned on pool certifi cation

Claiming to be one of the fi rst independent rating schemes in the world to incorporate consumer ratings, some 5000 licensees of the independent star rating scheme in Australia will soon be able to see what consumers are saying about their properties across hundreds of travel websites and in multiple languages.

According to Gillian Fernandes, communications coordinator for Star Ratings Australia, the launch of their consumer ratings model will support the maintenance of quality accommodation standards, whilst adding a 21st Century dimension to the 52 year-old national ratings scheme.

A strategic partnership has been struck with ReviewPro, the leading provider of guest intelligence solutions to independent hotel brands worldwide. The company offers the industry-standard Global Review Index, a score used for online reputation management. The GRI has been used for a number of recent studies by

the Cornell University Centre for Hospitality Research. The fi rst stage of the partnership will roll out an exclusive business-to-business online dashboard solution that is free to Star Rating Australia licensees. The dashboard includes consumer feedback from hundreds of online travel agencies and review sites in more than 45 languages. Key indicators that will be featured on the dashboard include cleanliness, service, value for money, rooms and location, along with a snapshot of guest satisfaction and sentiment by review source.

The second stage will recognise consumer ratings alongside the independent star ratings, delivering a powerful and reliable information source for travellers wanting to shortlist and book accommodation in Australia. Plans are also underway to recognise and reward Star Rating licensees who are at the top of their game across all indicators, as well as those who deliver service excellence according to those who matter most – the travellers themselves.

Stars re-launches - the new model


industry | News In Brief

06

NSW fair trading minister, Matthew Mason-Cox has urged consumers to take time to understand their rights when it comes to booking holiday accommodation, following a near 7 per cent rise in complaints about hotels and resorts.

“Every year, NSW Fair Trading receives many complaints about motels, hotels and resorts, ranging from cancellation issues through to hotel accommodation being misrepresented,’’ Mr Mason-Cox said. “Last year was no different, with NSW Fair Trading receiving 437 consumer complaints in the 12 months up to 24 November, 2014. That compares to 409 complaints lodged in the previous corresponding period.”

“It’s important that consumers know they have

rights if something goes wrong with their holiday accommodation and that they have options to deal with disputes.’’

Mr Mason-Cox said several complaints had come from consumers who had purchased ‘secret deal’ offers.

One complaint involved a mystery destination accommodation package.

“The hotel on the Gold Coast was supposed to come with an ocean view, but instead overlooked a construction zone,” Mr Mason-Cox said. “There was mould throughout the bathroom, the pool and the spa were dirty, and the tennis court was out of service.

“After the consumer complained to the regulator, NSW Fair Trading negotiated a partial refund with the trader.”

Spike in accommodation complaints

By Gemma Rasmussen, Senior PR Executive, umm.. communications

If you’re considering buying a property there are many factors to consider, from location, to building type, to price range.

A key decider for many people’s purchasing decision is actually inspecting the property. How much natural light is there? Is there any road noise? How thick is the carpet?

For this reason, many homebuyers and property investors steer clear of buying off-the-plan. While it’s true that you may not be able to see what you’re getting until after you’ve paid, there are many pluses to off-the-plan. One Whitsundays resort and spa CEO John Zappia has been in the property game for decades, and has found the benefi ts of buying off-the-plan to be immense. “It’s more affordable for one and usually off-the-plan provides a high rental return with very low maintenance. Like all investments, do your research – however you may just fi nd off-the-plan is more appealing than you initially thought.”

Here are a few more reasons for off-the-plan:1. It’s often more affordableTo sell a little faster, developers of off-the-plan often start with a cheaper rate, straight off the bat. Once the developers construction fi nance requirements have been met, apartments have a tendency to increase in price. Buying in the early stages of development can mean a lower price tag.

2. There’s a bright side to depreciationYou could be eligible for thousands of dollars in tax

deductions if you are buying your off-the-plan as an investment. Once your property has been purchased, obtain a depreciation schedule from a quantity surveyor. Come tax time, you can claim deductions.

3. You can get your foot in the doorIf you’ve attended house auctions or inspected apartments for sale, sometimes it can feel like you’re trying to attain the impossible. With property prices showing no sign of increasing, off-the-plan can be an affordable option for fi rst time buyers.

4. You’ve got more timeTraditionally you will pay a 10 per cent deposit upon the signing of an off-the-plan property, and pay the remaining amount upon the completion of the project. The bonus lies in locking down property at today’s value, meaning by the time it has been constructed, it is often worth even more.

5. Lower ongoing costs and maintenance A new building that has been well built will have less maintenance costs than an older building. An added bonus is electricity costs, which will be lower given the Australian Building code has enforced strict energy effi ciency requirements for all new homes.

6. Stamp duty Potentially the biggest advantage for buying off-the-plan is stamp duty savings. Particularly in Victoria, the government has reduced stamp duty in an effort to increase property development. The earlier the construction, the lower the stamp.

The perks of off-the-plan

Scaremongering on apartment defects irresponsible

Claims by the Owners Corporation Network and the state opposition that the recent changes to the Home Building Act will lessen consumer protection for defective work on apartment buildings are not correct says the Urban Taskforce.

"The defi nition of major defect in the amendments to the Home Building Act is quite clear that this includes where a defect prevents part of a building being used for its intended purpose and that this would particularly apply to major elements like a fi re safety system or for waterproofi ng." Says Urban Taskforce CEO Chris Johnson. "I can't see how the Owners Corporation Network interprets this to mean a lowering of importance for waterproofi ng or fi re safety system defects."

"The government's own website on the changes to the act clarifi es that a faulty waterproofi ng membrane that caused water to leak into only one room would be a major defect."

"The Urban Taskforce and other property groups have worked with consumer groups to lessen the enormous amount of funds that are currently spent on legal battles over possible defects. The industry and OCN agreed to a package of changes that ensure quality builders and developers will

not be continually fi ghting claims that have dubious evidence. This included a new defi nition of major defect which we thought was a fair benchmark for all concerned."

"It is concerning to now see the state opposition quoting OCN claims that says 85 per cent of apartments since 2000 have defects. These assertions are actually based on a survey by the City Futures unit at the University of NSW and is based on less than 300 respondents of which half said they had no problem getting the defects fi xed. There were 600,000 strata units in NSW at the time of the survey so 300 respondents is a small percentage of the total."

Sydney lawyer Christopher Kerin, director at Kerin Benson Lawyers, said Queensland apartment owners were especially vulnerable for shoddy workmanship with little chance of redress.

"The major problem with the process in Queensland is fi rstly Queensland does not have statutory warranty protection that other eastern seaboard states have, so there are less rights that bodies corporate have in Queensland," he said in a Gold Coast Bulletin report.

Mr Kerin said a High Court decision handed down last October had further eroded the legal rights of unit owners in Queensland.

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industry | News In Brief

08

National Geographic now into hotels

The National Geographic Society has announced its newest foray in world-class travel experiences: National Geographic Unique Lodges of the World, a collection of boutique hotels in extraordinary places around the world with a demonstrated commitment to sustainability, authenticity and excellence.

Selected through a rigorous evaluation process, these lodges offer an outstanding guest experience while supporting the protection of cultural and natural heritage and embracing

sustainable tourism practices.

The initial collection — numbering 24 properties on six continents — further builds National Geographic's travel portfolio, which includes National Geographic Expeditions, Traveler magazine, travel books, photography courses and the @NatGeoTravel digital and photography community.

As part of a comprehensive vetting process, every lodge in the collection was judged on the following criteria:

• The property - The design and character are unique and authentic, and the property provides guests with a true sense of place by celebrating the surrounding landscape and cultural heritage.

• Guest experience and quality of service - Guests are offered top-quality service and exceptional and inspiring experiences — from activities that enable them to engage with local people to wildlife encounters with seasoned naturalists.

• Sustainable tourism best practices - The property

demonstrates a commitment to conservation and green operations; it actively supports the protection of cultural heritage; and it provides tangible benefi ts to local communities.

National Geographic deployed experts to each site to evaluate operations, meet staff at all levels, scrutinize the lodge's impact on the local environment and community and ensure that these criteria were met. National Geographic Unique Lodges of the World charter members in Australia are Lizard Island, Longitude 131° and Southern Ocean Lodge.

Longitude 131°

Southern Ocean Lodge

Expressions of Interest Close Thursday 26 February 2015 4pmGrant Bailey 0414 818 909 raywhitehotels.com.au

Gold Coast Management Rights — Receiver and Manager Appointed‘Panorama Tower’, 30 Watson Esplanade, Surfers Paradise QLD• 59 unit complex• Caretaking and letting agreements expire 2022• Manager’s unit, two bedroom, one bathroom• Lot 15 on BUP295

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industry | Special Report: Airport Tax

Milking the sacred cow for all its worth

Tourism is an $87 billion industry in Australia employing almost a million workers and providing 6.8 per cent of the national GDP.

Tourism grew faster than the total of the economy last financial year, contributing over $112 million dollars a day to the Australian economy, outpacing industries such as agriculture, forestry and fishing, construction, and transport, postal and warehousing according to figures by the Australian Bureau of Statistics.

In the same year, international visitors consumed almost $23 billion worth of goods and services produced by the Australian economy. There were 6.8 million visitor arrivals for year ending September 2014, an increase of 8.2 per cent relative to the previous year, admittedly small by world standards. But it does employ 4.6 per cent of Australia's workforce compared to 2.2 per cent for mining - the government's favoured industry.

So why then does the Australian government spurn this lucrative tourism industry?

Tourism was absent from the list of priority industries in the Abbott government’s competitiveness agenda released last October. The Coalition Policy on Tourism released on September 5 last year promised to “make it easier, not harder for the tourism sector” with tourism one of Australia’s largest services exports, employing a million people. Despite this proclamation, grants, research and investor tools have reportedly been slashed and access to business advice for Australia’s 280,000 tourism businesses axed.

Australia is one of the few countries that has no dedicated cabinet minister for tourism and, in its quest for revenue, now has plans to increase the counter-productive Passenger Movement Charge (read tourist tax).

Ostensibly the PMC (or, more correctly, airport tax) was to offset border control costs at international airports. But the Board of Airline Representatives of Australia's executive director Barry Abrams says, “The Australian government will likely collect about $1 billion from the PMC in 2015-16, or about four times the funding provided to its border protection services at international airports. As a comparison, the major international airports will collect about $790 million in 2015-16 in aeronautical charges to provide airfield, terminal and security services to international airlines.

"There is now a very large disconnect between the revenues collected through the PMC and the provision of border protection services.”

In plain English, the federal government is ripping off every one of the 6.8 million international visitors to this

country, in order to prop up its shaky economy.

At present, international visitors pay $55 each to leave the country.

A complex array of new airport tax levels have been outlined in a report, Joint Border Fees Review Draft Position Paper, prepared by Customs and the Department of Immigration for an over eager immigration minister Scott Morrison.

These include a flat rate of $200 for business-class passengers and $270 for first-class flyers - all up from the present $55. Travellers would face $64 a flight and those to US, Britain or Europe $75 under the new proposals. Travellers to New Zealand would pay less - $42 a flight under the new proposal. The government will reap an extra $900 million from this tax this financial year at its current rate.

This is the same government that stressed that freezing the charge was a key election promise. But then that was a politician's promise after all.

“A blatant grab for cash”. That's how Tourism & Transport Forum CEO Margy Osmond sees the idea of the federal government increasing the passenger movement charge by "up to 400 per cent".

The TTF has long objected to the departure tax and has stressed any increase in the departure tax would be ludicrous. “At a time when other countries are reducing or removing their departure taxes altogether, any rise in the passenger movement charge would act as a deterrent for potential visitors to Australia,” said Ms Osmond. “The tourism industry rejects the assertion that any change to the passenger movement charge must be revenue-neutral,

12

"...In plain English, the federal government is ripping off every one of the 6.8 million international visitors to this country, in order to prop up its shaky economy..."


Researching Travel | industry

13

because reducing the PMC and improving our visa processing will help attract more visitors to Australia who will spend money throughout the country, supporting jobs and businesses nationwide.”

“The Australian Federation of Travel Agents does not support any changes to the passenger movement charge other than a reduction in the cost by way of the removal of the disparity between the actual cost recovery for the service provided to passengers and the amount charged,” said Jayson Westbury, chief executive of the federation.

“Further, we do not agree with any government using a departure tax as a general taxation collection. It is expensive to administer for the industry and, in a very tight-margined business, an unwelcomed impost and intrusive way for government to dilute the industry’s margins,” said Mr Westbury.

World Economic Forum's Travel and Tourism Competitiveness Report recently ranked Australia 130 out of 140 nations for its air ticket taxes. Yes this is just as other countries are freezing, reducing or abandoning airport taxes.

Wellington Airport's international departure tax has been removed altogether. The Key government in New Zealand investigated a departure tax but ruled it out because its modelling showed it would signifi cantly reduce arrivals.

European countries are moving away from the departure impost as the impact on tourism is becoming more widely understood. Mexican legislators recently voted against a rise in departure taxes while Germany’s parliament has resisted calls to raise the country’s departure tax.

Even in Britain, where the airport tax is regarded as the world's highest, the cost of fl ying for kiddies will reduce dramatically this year when UK airport departure taxes are

scrapped. From 1 May 2015, children under 12 will not have to pay airport departure tax, known as Air Passenger Duty, when fl ying in economy class. What’s more, APD will be scrapped for all children (under 16) by 2016.

This means that on trips 3200km or less, families would be saving approximately £13 in APD (per child under 12). For longer trips, families could save anything up to £97.

After 1 May 2015, a family of four fl ying back home to Australia could pay £198 in APD instead of a whopping £388 (and if the family fl ies around Christmas time in Premium Economy, they could pay £876 in tax at the moment!).

The reaction by the British government may have just a little to do with the fact that large numbers of passengers have been fi nding it is more economical to fl y out of Paris, Amsterdam or Brussels than from British airports where the Air Passenger Duty has been labeled the ‘poll tax of the skies’. Chancellor George Osborne admitted that the charge, which was introduced as an environmental measure, has become a pure revenue raiser.

Australia's airport tax is the world's most expensive international travel tax for short-haul fl ights - almost three times the cost of the British tax on fl ights shorter than 3220kms, such as Sydney-Auckland.

To do one's simple mathematics, on Australia's busiest route (the transTasman), if we were to drop the PMC to $25 it would result in (an estimated) additional 71,000 pax per year. If it was abolished completely it would result in an additional 130,000 pax. These were TTF's recently released observations.

But all that extra whopping increase in tourist dollars does not go directly into that huge black hole in Canberra.

That is really where the problem lies. ■


industry | Opinion

14

How to disrupt the growth in OTA bookings

It has been an interesting year in accommodation distribution. As a conference attendee to events such as the HSMAI Revenue Optimisation Conference, I continue to hear and read about industry leaders talking about the ever-increasing costs of “customer acquisition”.

Just last month HNN reported on a panel discussion at the Revenue Strategy Summit in New York City, saying that “the hotel industry has the highest costs of customer acquisition in the travel space.”

Yet, online-travel-agency bookings continue to increase dramatically. For instance, Expedia reported third-quarter earnings that topped analyst estimates due to strong hotel bookings that boosted the company’s profit by more than 50 per cent from year-earlier quarter, according to Reuters. Similarly, a report published by TravelClick in August indicated that the “OTA channel (which includes Expedia, Priceline, Orbitz and booking.com) experienced the largest jump in bookings, with a 12.8 per cent increase in the second quarter compared to last year.”

The report indicated that collectively, online channels continued to lead in bookings, with collectively Brand.com (27.9 per cent), global distribution systems (19.2 per cent) and OTAs (14.9 per cent) generating 62 per cent of all bookings.

Interesting enough, the direct channels, calls direct to hotels and walk-ins, remains the second-most popular channel, generating 23.8 per cent of bookings, according to TravelClick, although this channel in 2014 saw flat performance compared with 2013.

Based on my observations, there is a huge disconnect between what leaders are talking about and what on-site managers are doing to encourage direct bookings.

As the owner of a telephone mystery shopping business and as a trainer of hotels, resorts, inns and call centres from all market segments, I do stay in touch with what is happening in the real-

world operations of hotels. Here are some observations from my experiences this year:

Many hoteliers do not properly staff their on-site reservations. Yes, the volume of calls has dropped over the years, but numbers have recently levelled off, possibly even reversed as the economy improves. Also, those searching on mobile devices are “clicking to call” instead of buying with their thumbs. Other callers are experiencing what I call “cyber fatigue”, overwhelmed by the number of choices they see online and thus deciding to call. Still others experience what I call “OTA fatigue,” where they prefer to book directly after noticing they receive better room assignments (and benefits).

On-site reservations agents are also responsible for entering extra-net bookings such as OTA bookings. Ironically, our mystery shoppers often have a difficult time reaching on-site agents because they are forwarding calls in order to type in OTA bookings, thus incurring even more fees or commissions from their central reservations office provider.

Accommodation businesses that take calls at the front desk and then, in theory, overflow to central reservations offices only during periods of peak demand have agents who often instead forward all calls. Again our mystery shoppers experience this. We try to shop every agent every month and some front-desk staff routinely refuse to service calls and instead hit the transfer button.

Especially at resorts, reservations agents are being flooded with email reservations inquiries that might take longer to convert but yet in the end are a

great source for increased direct bookings.

If accommodation managers and executives really want to increase direct bookings to the greatest extent possible and use the OTA channels to their best potential, that is, to find a new guest that would otherwise not have found you, here are some easy solutions:

Make sure your hotel’s direct number is posted prominently on your website.

If you use a call centre, make sure you visit it regularly or at least conduct remote webinars for the agents that sell your hotel. If you use a private third-party call centre, pick one that trains its agents on sales and “product knowledge” so they are comfortable with answering specific questions and endorsing or recommending your property.

Also post your email address prominently, thus encouraging more direct inquiries by what is essentially its own distribution channel. Encourage agents to place outbound calls to those who inquire by email, indicating they are doing so “just to clarify a few details…” but in reality to make a personal connection and stand out from the competition.

Install chat options on your website and train your team to use this medium to encourage guests to book instantly.

For hotels with longer stays, higher average rates and multiple outlets (and thus a higher revenue per guest opportunity), encourage reservations agents to use online meeting tools to take guests on their own virtual tour of accommodations.

Make sure you right-size

staffing. Track the number of direct reservations (and email) inquiries you are receiving by hour of day and day of week. Calculate the number of minutes it should take agents to properly respond to these inquiries and staff accordingly. Factor in the time needed for administration work such as typing in OTA and extranet bookings (or shift this work elsewhere in the hotel staff).

Consider offering your on-site front-desk and reservations agents incentives or small commissions for securing direct bookings. It will be far less costly than central reservation system fees or OTA commissions.

Train staff from other departments or even from other divisions. Make it everyone’s job to field direct bookings.

Conduct regular telephone mystery shopping to ensure your agents are properly handling calls from a sales and guest service paradigm.

Similarly, conduct ongoing training so that your team is prepared to handle specific questions from agents who are confused by online guest reviews or by the number of room types and rate options online. Also, train them on how to handle “value-driven deal seekers” who try to negotiate lower rates.

Front-desk staff should also be trained on capturing walk-ins and upselling check-ins. Most staff only quote one rate, usually the lowest rate for the least expensive category.

By refocusing your attention on traditional channels, you can help your team convert more direct bookings—your most effective and possibly least costly distribution channel. ■

Doug Kennedy

President

Kennedy Training Network

"...By refocusing your attention on traditional channels, you can help your team convert more direct bookings—your most effective and possibly least costly distribution channel...."


Researching Travel | industry

15

India: A tourism partner that Australia should embraceI'm writing this in transit from Delhi to Mumbai while participating in Australian Business Week in India.

It is the largest overseas trade mission to India by any country: some 450 delegates at a senior level across many industries.

So far it has been an exhilarating but exhausting trip, including meetings with Air India and other tourism industry stakeholders. Leaders from many industry streams including cultural services (my sector on this trip), agriculture, technology, education, health, resources, sport, life sciences, health and assisted living, water and tourism, are all here.

Bilateral relations have a good foundation. There are India-Aussie synergies such as English language, love of cricket and a desire to be friends before we work together. And there are opportunities: a fast growing Indian-Australian population, a huge education market (which boosts VFR travel), the presence of direct air links (Air India fl ies from Delhi to Sydney and Melbourne). More importantly, the Indian market wants to hear from us.

The economics and demographics are compelling too. According to Amadeus and Frost & Sullivan India's middle class is forecast to grow from 5 per cent of the population now to 50 per cent by 2030 – only 15 years away. Because India is forecast to outpace the world average on population growth, that will mean a market of 750 million – over twice the size of Europe and a lot physically closer.

Of course, not all of India's middle class will travel overseas. In 2010 only 13 million Indian outbound departures were recorded (about 1 per cent of the population). Nevertheless, the World Tourism Organisation estimates that there will be 50 million outbound Indian travellers by 2020, rising to 80 million by 2030.

Their expenditure is already signifi cant. In 2011, Indian outbound travellers spent $US13.3 billion on international travel.

Tourism Australia anticipates India will be worth $A1.9 billion-2.3 billion to the Australian economy in fi ve years' time (up from $A0.7 billion in 2013).

Furthermore, 47 per cent of Indian arrivals to Australia in 2013 were repeat visitors. Indian visitors like to come and spend again.

Unfortunately, despite this amazing opportunity only two businesses are representing Australia from travel and tourism on this trip: Sydney Airport and Sovereign Hill. That said, as we go around India, my stream of Australian business representatives is full of amazing people. They are here to help India fulfi ll its enormous inbound tourism potential. Australia offers India world-leading skills in interpretation, heritage conservation and planning.

The education stream on this trip has globally-recognised institutions. They are here to support Indian tourism businesses by training the next generation of tourism leaders. Our industry is missing a fantastic opportunity. India is waiting to hear from us - they want to be our friends.

So wake up folks! Australia's tourism, hospitality and destination marketing leaders need to open their eyes and embrace India. ■

Carolyn Childs

Co-founder MyTravelResearch.com

"...Despite this amazing opportunity only two businesses are representing Australia from travel and tourism on this trip..."

RAAS has been serving the real estate needs of the Management Rightslndustry since 2002 and was the �rst agency in Australia that was set up speci�cally to assist on-site managers to protect the capital value of their businesses. Our �rst priority was to provide support so that managers could compete against outside agents.

Protect your letting poolMany managers focus on maintaining or increasing their pro�tability but may forget to protect the source that generates that pro�t - the pool of owners who employ you to manage their investment property.

Losing units from the pool decreases your pro�t and the value of your business. Maintaining the numbers in your pool ensures this does not occur and increasing the pool builds both net pro�t and capital value of the business.

Assist your ownersUndeniably the best way to ensure the rental pool is maintained and grown is to be involved with units selling in your complex and to be in a position of in�uence to whom they are sold.

Earn commission on salesOn-site managers who have become involved in the RAAS model since its

As Management Rights Specialists ...

Ron AlcockGeneral [email protected]

REAL ESTATE MANAGEMENT RIGHTS SPECIAL PROJECTS MOTELS

inception have not only protected their cash �ows and saved themselves millions in capital value, but in the process have also earned themselves many more millions in legally earned commission income.

To �nd out more on how to grow your business, increase your income and protect your investment, call the RAAS Care division manager today.

Phone Kerrie Lush, 07 5593 0007 email: [email protected]

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industry | ARAMA Report:

Resident managers need to beinvolved in next legislative debateThis year will be another watershed occasion for the Queensland management rights industry and for all resident managers and the major review of the Body Corporate and Community Management Act review moves to a conclusion and new and amended legislation is in

Last year we had the old PAMDA legislation repealed after new legislation was brought forwarded, debated and passed by the state parliament and the Property Occupations Act came into practice.

This year the newly elected state parliament is likely to have a revised and updated Body Corporate and Community Management Act or a newly titled and reviewed bill to deal with the 21st century issues associated

with the density living industry. Already we have had the fi rst discussion paper released and ARAMA along with other key industry stakeholders and owners and residents have responded to the fi rst round of submissions to many of the challenging administrative issues presented in the fi rst of three review documents.

During the busy holiday period, ARAMA management committee members and the ARAMA’s panel of lawyers have reviewed and presented a submission to the QUT study team- which is the independent body engaged by the Offi ce of Fair Trading to identify and review the current industry issues and address the management issues of 21st density living.

It is an important administrative and social exercise

as the study team reveals in its fi rst review paper looking bat many of the practical issues which both attract and concern stakeholders about modern density living and holiday accommodation. We at ARAMA will be holding state-wide meetings of members to ensure that we are able to present very practical and positive contributions from our members to present to the government and members of parliament on the new legislation.

As president of ARAMAI urge all resident managers to join the association and make their contribution to the debate and the ongoing development of the industry. It is important that we represent the widest possible constituency of the management rights industry and those associated with management rights and the work of resident managers.

The new legislation will affect everybody bin the industry and ARAMA appeals to all industry participants to consider joining the association which for the past 40 years has worked tirelessly to build this important industry for the creation of a signifi cant economic sector not just in the tourist and holiday industry, but increasingly in the density living residential sector,

We need to have the opinions and recommendations from all sectors of the industry and through membership of ARAMA resident managers and the teams

have an opportunity to contribute positively to the ongoing development of the industry- not just in Queensland but throughout the nation. Last year we had more than 80 meetings with members across the state not only to review legislation and identify matters of concern to the industry, but also to reinforce our support network to members and their concerns and issues. One of the key functions of ARAMA is the networking and providing direct support to members when called on to assist them with general and operational matters.

Our members have access to a 24/7 help line and a comprehensive web site network that provides a valuable range of tools to help with the day to day running of their businesses. I urge resident managers to jump on the arama.com.au website and have a browse through our activities and events for the upcoming year. The success and growth of the management rights industry has been built on the quality of service and the competency of those in the industry to be involved in its development.

As a growth industry it is important that the body that represents its members has strong and broad representation. We would welcome new members from across all sectors of the industry to help us with our important and challenging work.

ARAMA needs to have a strong and active membership in our ever developing industry. ■

16

Australian Resident Accommodation Managers Association is the peak industry body representing the interests of people who are

involved in management rights.

(07) 3257 3927headof�[email protected] membership enquiries:

Eric Van Meurs

Queensland PresidentARAMA

Structuring Income Veri�cation Accounting/Taxation Superannuation Audit

PO Box 1407, ELANORA QLD 4221Phone: (07) 5534 4333 | Fax: (07) 5534 [email protected] | www.jonathangrant.com.au

Are you looking for a pre-purchase �nancial veri�cation report, pro�t and loss for sale or just an accountant who really understands your management rights business?

We provide a comprehensive range of compliance and consulting services for all entity types operating within the industry.

Jonathan Grant Accountants operates within a wide referral network of other professional industry specialists and we are dedicated to ensuring you receive the right advice from the right people.


NSW Strata Report | industry

Two issues to look out for when topping upA recent decision by the Queensland Civil and Administrative Tribunal Appeals reinforces two very important issues which you need to bear in mind when seeking to “top up” or to enter into new caretaking and letting agreements.

Whilst this is a Queensland case, the same principles apply in New South Wales.

Facts: The building manager put up a motion at a general meeting for the body corporate to enter into a new caretaking agreement and a letting authority for a total term of 25 years (including options). The motion was passed by way of a secret ballot with voting as follows:

• In favour – 14 votes• Against – 13 votes• Disallowed – 2 votes• Total – 29 votes

The two votes disallowed were on the grounds that the lot owners each owed a debt to the body corporate. One lot owner’s debt was – (drum roll)... one cent! QCATA had to decide whether one cent constituted a “body corporate debt” and, therefore disqualifi ed the lot owner was being able to vote.

The other key issue for decision involved an incorrect explanatory note which formed part of the notice of meeting sent to owners. The explanatory note stated that “The committee has also reviewed the new agreements and recommends they be entered into”. This was not correct.

The QCATA member had to decide whether the explanatory note was wrong and misleading and consequently, whether the resolution to approve the entering into of the new agreements should be declared void.

The decision: The “debt”- the question of whether one cent = a body corporate debt was quickly dealt with by the member. He pointed out that this issue had been decided twice in earlier proceedings and in both

cases, it had been decided by an adjudicator that a debt of one cent was a “body corporate debt” and therefore, the lot owner was not entitled to vote. The appeal member agreed with this decision and that was the end of any debate!

The misleading explanatory note: After the meeting notices were sent out, the chairperson of the body corporate contacted as many owners as possible to inform them that the committee had made no such recommendation. Of the persons who voted, only four owners were not contacted.

The appeals member took the view that the misleading statement (that the committee recommended that the body corporate pass the resolution) could well have affected the decision of lot owners to vote in favour of the resolution. Even though the chairperson of the body corporate had managed to contact all but four of the lot owners who voted, there was (in his view) a real possibility that owners were misled by the note. He concluded that in circumstances where the motion was passed by a majority of only one vote, there was a real risk the motion was passed, in part, on the basis of a misleading explanatory note and a non-existent recommendation of the committee.

The appeals member decided that it was just and equitable to resolve the dispute by making an order declaring the resolution to be void and the appeal was granted.

(At a later application for leave to appeal the QCATA decision to the Queensland Court of Appeal was denied).

Consequences: With the motion declared invalid, the body corporate has been left with the decision to:

(a) make a follow-up application to declare that the caretaking and letting agreements invalid and have them set aside, or

(b) call a further general meeting to ratify the agreements.

Key points to take out of the case: As silly as it sounds, a debt of one cent owing by a lot owner invalidates that lot owner

from voting at a general meeting on issues such as topping up or extending caretaking and letting agreements. Consequently, if you are a building manager looking to “top up” you should:

2. Check the strata records prior to the calling of any general meeting (which as an owner, you are entitled to do) to identify anomalies such as this and ensure that minor “debts” are promptly cleared;

3. Make sure that you review the explanatory notes relating to motions that go out with meeting agendas – preferably before the agenda is sent out by the strata manager or as soon as possible thereafter. If the explanatory note is wrong in any way, have it corrected or the meeting notice re-sent to owners. It is not worth taking the risk. ■

17

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industry | SCA Report

Self-regulation is the key to harmonious community living - smokers includedOne of the most critical Property Law Review Options Papers was released late last year address-ing body corporate governance issues.

SCA has been waiting for this paper for a few months and we are excited to see that so many of our preferred options have made it through the consultation process and are refl ected in the paper. The 29 questions raised in the options paper are at the heart of our mem-ber’s day-to-day activities and we are very much expecting major reforms in 2015. The state election means uncertainty in terms of what will happen to the review. A law review that affects more than 1 million Queenslanders cannot fall to the wayside and SCA will ensure that will not be the case.

Just recently one of those law review issues raised a lot of public attention – and confusion.

The very emotive issue of smoking in strata schemes was debated widely with many opinions center-ing around non-smokers deserving clean fresh air. However, that is missing the point of relevance. People that live in houses have the same issue with their neighbours smoking and there is little you can do about it other than trying to re-solve it with the neighbour directly. There are no council restrictions on smoking on a private property, so why should there be any on balconies in strata schemes?

After many years of work-ing with strata owners, I have observed that often focus is lost about what’s fair in strata. More of-ten than not there is uproar about the very same issues we have in stand alone house community living: your neighbour’s pets, park-ing in spaces they shouldn’t park in and of course noise and smell. Every time this is brought up for

strata titled properties, the conver-sation addresses the emotional as-pect rather than the rational side.

There is only one way to treat these issues: fairly as if it is a stand alone house in the community. Your neighbour needs to take their bin back inside their property after collection day or council will fi ne them. This should be the same in strata communities. Your neighbour can’t park in a lot marked for disabled visitors or short-term parking or else council will fi ne them. Should be the same in strata communities.

Essentially, people owning and living in strata properties should be treated fairly. Where there is council restrictions in place for stand alone houses, a body corporate should be allowed to do the same by way of by-laws. A body corporate should be given a choice to decide what they want for their scheme. They should be

empowered to restrict smoking on balconies and in common areas if they so wish through their body corporate structures.

It is critical that the current law review undertaken by the attorney-general gives bodies corporate the powers to make their own decisions whether that be concerning smoking or keeping pets or even parking and scheme termination. Give strata title own-ers the right to decide what they want for where they live, of course by way of a democratic process. This principle balances the rights of owners as well as addressing responsible public health policy. Discriminating against the rights of individual owners is hardly going to be a long term solution and from experience always ends in confl ict. To avoid that, it is best to let the body corporate self-govern the scheme. ■

18

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industry | CIAA Report

Be bold, be brave, be noticed

The caravan and camping industry’s largest educational event in Australia is coming to Melbourne this year.

The Caravan Industry Association of Australia’s National Conference will be held from February 27 – March 1 2015 at the Grand Hyatt in Melbourne.

This year the theme – Be Bold, Be Brave, Be Noticed – encourages delegates from across the caravan holiday park sector, as well as caravan retailers and manufacturers, to learn from each other - and an impressive line-up of speakers - how to take the initiative necessary to build a stronger industry into the future.

Benjamin "Ben" Roberts-Smith is a former Australian soldier and a recipient of the Victoria Cross for Australia, the highest award in the Australian honours system. At the time, his Victoria Cross, together with his Medal for Gallantry (awarded for actions during a tour of Afghanistan in 2006), made Roberts-Smith the most highly decorated member of the Australia Defence Force. Roberts-Smith will be addressing the conference bringing a wealth of experience and insight, and teaching us all how to Be Brave.

John Howard was the 25th prime minister of Australia, from March 1996 to December 2007. He is the second-longest serving

Australian prime minister, after Sir Robert Menzies. A polarising leader, Howard is well known for making tough decisions, including the massive changes to gun laws in this country, and groundbreaking fi nancial policies. At this, his second appearance at our national conference, Howard will show how he as a leader made these strong choice, and in the process show us how to Be Bold.

Duane Knapp, an expert in the science of brand strategy, is passionate about helping his clients develop brand paradigm shifts that result in a distinct position of privilege. His unique proprietary process and energetic partnership provide his clients with the expertise to optimise their brand equity by enhancing their customer’s perceptions and experiences. Knapp will be sharing his particular insights at the conference, demonstrating how best to Be Noticed.

Continuing to grow from strength to strength the national

conference is now fi rmly established as the premier national educational event for our industry, and we encourage you to participate in the many opportunities which this conference affords.

The conference provides leading networking opportunities with industry colleagues, provocative concurrent sessions, an interactive trade exhibition, and evening social events to keep you entertained.

Make sure to register as a delegate at http://www.caravanindustry.com.au/2015-caravan-industry-association-of-australia-national-conference.

Why should you attend the event?• Premier networking

opportunities with industry colleagues

• Industry gala dinner including special guests

• Announcement of the 2015 Future Leader Award and

the Eric Hayman Award for Excellence

• As the largest educational event of its kind on the caravanning and camping industry, it is a place to stand up and be counted – and further develop your skills, knowledge, and connections

• Two days of focussed presentations by leading speakers, including John Howard and Ben Robert-Smith

• Provocative concurrent sessions focused on tackling issues of importance to the industry

• Interactive trade exhibition with a fantastic prize up for grabs for delegates who visit exhibitors

• A workshop aimed at under 35 year olds followed by a youth forum to improve career development, and build bright future industry leaders. ■

20

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management | Legal Ease

Is your motel, tourist park or hostel ready for sale?

We often say to our accommodation industry clients that listing your motel, tourist park or hostel for sale is the easy bit.

Seeing an offer mature into a contract and then ultimately settle, requires good preparation on the part of today’s seller. In an age where buyers are more informed than ever, the old saying of making sure ‘your house is in order’ has never rung truer.

While every motel, tourist park, hostel or other accommodation business is unique in its own way, turning your mind to the following items can ensure your sale process is cost effective and as stress-free as possible.

Advise the landlordIf you’re selling a leasehold business, ensure that you discuss the sale with the landlord. The sale will not only impact the landlord’s investment but most leases will contain a fi rst right of refusal giving the landlord the opportunity to purchase the business before a third party – this is usually a 14-day period. Although some landlord’s will require a copy of a signed contract before making a

decision of whether or not to buy, gauging your landlord’s intentions can save valuable time and effort.

Similarly, if you’re selling a freehold interest, thoroughly review your lease, as your tenant may also have a fi rst right of refusal to purchase the land.

Notify your bank

If you’ve fi nanced either your leasehold business or freehold interest, it is important to notify your bank of your intention to sell and provide your bank details to your lawyer.

In most cases, it will be necessary to release both a mortgage and a personal property security interest (PPSR interest). Arranging the relevant release paperwork may take some time, so notifying all the relevant parties early can avoid unnecessary contract extensions.

Rent

For leasehold businesses, it is essential that your rent and other fi nancial obligations are paid up to date. This is necessary to ensure you have the right to sell your business, and reinforces the buyer’s confi dence in your fi gures.

Current rent and recent increase information should be available to your selling agent to ensure there are no misunderstandings on the part of the buyer.

Advise the selling agent if you have any agreed rent concessions or rent free periods.

FiguresPrior to listing your leasehold business or freehold interest for sale, have your accountant prepare up to date profi t and loss fi gures for the motel, tourist park or hostel. All prudent buyers will ask for fi gures before proceeding with the purchase. Having fi gures professionally prepared also ensures that you are getting the best price possible for your investment – we’ve had many encounters with sellers who, in preparing their own numbers, underestimated their net profi t to their own detriment.

InventoryPrepare your inventory listing all items to be passed to the buyer on the sale of your motel, tourist park or hostel. Resist the urge to simply rely on the inventory your predecessor may have given you at the time of your purchase.

If you are selling a freehold interest, you should list any property that is not owned by the tenant. The best inventories we see are those split into each room, cabin etc.

All inventory items will be assumed to be owned outright unless otherwise noted. If you have fi nance or lease any items included in the sale, these should be noted on the inventory together with any lease/chattel mortgage agreements. If they are not, you will be expected to pay them out at settlement so they are passed to the buyer free of debt.

Asbestos

Given the rising cost of asbestos removal and the health issues associated with asbestos exposure, buyers have an increasing expectation that a motel, tourist park or hostel will comply with the onerous asbestos legislation. Unless a report has been commissioned in the past that confi rms the property is free of asbestos (and importantly, that this report is available to a buyer), satisfactory written evidence will need to be obtained for all buildings built before 2003 either confi rming the absence of asbestos or that any existing

22

By All Accounts:

Thinking of selling?

Happy new year to you all! I hope 2015 will be a prosperous year for you.

Pre contract

Step 1 – Plan the timing

Have a good review of your numbers and ideally plan the sale a minimum of 18 months out. Usually it is only a recent twelve-month period that is verifi ed so timing is crucial to select a period of superior profi tability. Personal factors may also have a

bearing on this. What you want to avoid is the verifi cation period including a recent period of poor profi tability. In summary if changes can be made now to help increase profi tability ensure they are in place more than twelve months before pulling the sale trigger.

Step 2 – Engage your industry accountant

Have your industry accountant prepare your sales numbers for a recent (within three months) twelve month period.

Step 3 – Ensure your bookkeeping system is accurately reconciled

Whether you use MYOB, QuickBooks, Xero or another program you need to ensure that your data is accurately reconciled up your sale date. Those that have their books kept externally by their accountant’s via Bank Link, Xero or other bookkeeping services should already be up to date. Another crucial step is to ensure your general account

coding matches your trust account income records.

Step 4 – Appoint an industry recognised sales agent

Once you have your sales numbers complete you should seek the advice of an industry recognised sale agent. A good sales agent will be able to advise you on the value of any property (manager's unit) and the value of the business which is calculated as a multiple of annual profi t.

Jonathan Hanaghan

Jonathan Grant Accountants


Legal Ease | management

23

Trent Pevy & Ryan Johnstone

Pevy Lawyers

asbestos materials are safe and undisturbed. If asbestos exists, a new report is required at least once every five years.

Certificate of classification/occupancyDifferent to land zoning, a certificate of classification or occupancy confirms that accommodation buildings are approved and appropriately classified under the Building Code of Australia. Often older motels, tourist parks and hostels (before certificates became standard) will not have been issued with any such a certificate. If this is the case a building record search (or similar search) through council can often obtain the necessary information to appease a buyer. Copies of your certificates should always be on hand upon request, and should reflect the number of units in the motel for example. This will help expedite buyer due diligence.

Website and intellectual propertyIn today’s digitally driven accommodation industry, websites, social media pages (Facebook and TripAdvisor), business names and even

trademarks, are important profit drivers for an accommodation business, and rightly attract attention from buyers and their advisors. All buyers will require the transfer of the domain name (and website) at settlement, so ensure you have your web provider details on hand. It can be well worth confirming that your domain name is both owned and controlled by you. If not, anticipate it will be raised as an issue by the buyer.

And don’t forget – it is essential that Google Maps correctly pinpoints the position of your accommodation business; otherwise the operator next door might be serving breakfast to your customer.

The regulation of business names has now been centralised from a state system to the Australian Securities and Investments Commission in Canberra. You will need to contact ASIC to obtain your personalised ‘ASIC key’ to transfer the business name to the buyer on settlement.

Fire safetyAs an accommodation provider, you are required to have all your fire equipment serviced regularly. This should include

fire extinguishers, fire blankets, chemical powders, smoke detectors and fire hose reels. Some local fire departments will conduct an inspection for a fee, however this is becoming less frequent as private companies have flooded the market.

Buyers will often ask for a fire safety inspection which confirms the premises are compliant and that all appropriate safety signage is visible. This can be obtained from private fire compliance companies.

Test and tag of electrical items

Test and tag is the process of visually inspecting and electrically testing equipment that is currently being used. This process ensures the electrical equipment is safe for use.

Engaging a certified electrician to carry out testing and tagging can be an expensive experience. To save money, nationally recognised test and tag courses can be undertaken in a single day for as little as $495 per person. Upon successful completion of a course, you will be deemed as a "competent person" to test and

tag to Australian Standards 3760 and 3012. If you have not had your electrical items tested and tagged, disclose this promptly to the selling agent and buyer so that the buyer can be directed that testing and tagging will be a matter for the buyer post settlement.

General paperwork

Make sure you have separate copies of all documentation relating to the motel, tourist park or hostel, including service agreements, signage agreements and any certificates and licences. This would include copies of your business name certificate, lease, most recent pest inspection report, fire safety report, trade waste information, food safety certificate, land tax certificate (for freehold sellers), pool safety certificate, and liquor licence credentials.

There are many components to a successful and timely sale. Considering the above will ensure an otherwise smooth transaction is not tripped up because of items you could have easily controlled or addressed before proceeding to contract. ■

Step 5 – Advise your solicitor and bank of your intentions

This may seem a little premature but best to give them both a heads up so they can plan internally.

Step 6 – Make sure all letting appointments are in place

With the old PAMDA 20a forms you need to ensure these are correctly executed by both parties and all are assignable. Under the new Property Occupations Act, the new form 6 (appointments to act) you don’t need to worry about assignability, you just need to make sure the forms are executed and on hand. The recent legislation change is, in my opinion, a good opportunity to write to all owners and make the change to the new form 6 as this ensures automatic assignability.

Post Contract

Step 7 – Conduct Income Verification

The investigating accountant will forward you a checklist of the required information. Make sure all this available and collated prior to their arrival. Be sure to be available to answer whatever questions the accountant may have.

Step 8 – Follow your solicitor’s advice

Your solicitor will guide you through all the remaining hurdles including advising the body corporate.

Unconditional Contract

Step 9 – Reconcile your trust account

Make sure you have your trust account reconciled on a daily basis leading up to settlement. On settlement you will be required to hand over to the purchaser all funds held on trust. It may also be necessary to calculate a commission adjustment for any prepaid/unpaid rent or other income streams. Bonds held will also need to be quantified.

Step 10 – Understand any capital gains tax liability

Depending on what you bought and sold for you may have a capital gains tax liability arising in the financial year the sales contract was signed. It is important to note that capital gains tax is calculated based on contract date and not settlement date. You need to consult with

your accountant to quantify any such future liability and discuss any implications.

Step 11 – Hand over process

You will need to negotiate the hand over process with the purchaser which will be commonly be one week prior to and one week after settlement.

In summary a well planned sale commences at least 18 months prior with the view to ironing out any underperforming areas of the business. Always stick to industry experienced accountants, solicitors and sales agents and the sales process should run as smoothly as possible. Good luck to all those readers selling in the upcoming year! ■


management | Intonet

The future - can you cope?

The future and its effect on your business is here and you had better start thinking how you will cope. Your decisions will determine the look of your balance sheet.

Today’s consumer has vastly different and more sophisticated expectations of product, service, value and environment than fi ve or even three years ago. In the new multichannel reality, the boundaries between virtual and physical space are becoming blurred.

The world of customers is now more dynamic and more interactive, with 86 per cent of consumers using their mobile or smartphone for Internet access on a daily basis.

The customer experience is changing as consumers adapt and become more connected: they are constantly connected to the Internet through smart, portable and highly usable devices; they are in control of the technology they use and also expect the latest technology from retailers.

As consumers become

savvier, they are increasingly taking charge of their own purchasing experience, identifying and leveraging many different sources of information and channels to optimise the different elements of their buying journey. This statement holds true equally well for a department store or resort. Already Deloitte research shows that 36 per cent of consumers would like to access product information by scanning a barcode with their mobile device and 14 per cent would like to use their mobile device as a substitute for their credit card.

So I am trying to look into the future for you and point to the kind of changes we can expect over the next ten years. And there are many impressive changes. Some are virtually on top of us now while others are a few years away.

Curiously, research shows that SMS is preferred to phone calls despite the fact that speech recognition is quickly overtaking standard input methods. From your point of view it means that you should be able to receive and respond to text messages at your front desk. I already use

software which repeats on my PC all notifi cations received on my smartphone. It even permits me to instantly reply from the PC without having to fi sh my phone out of my pocket. There is no reason why you should not equip yourself with this system right now.

Added to this, my smartphone is set to integrate with my internal wifi network so all my communications are web based providing me with considerable savings. The exciting parts however will be based to a large degree on the web and advances in physics. But let me start, as they say, at the beginning.

"Moore's law" is the observation that, over the history of computing hardware, the number of transistors in a dense integrated circuit doubles approximately every two years. The observation is named after Gordon E Moore, co-founder of the Intel Corporation, who described the trend in 1965 and thereby fathered the ubiquitous slogan Intel Inside.

With some digressions this law appears to be true. It also then explains how our technology

is capable of advancing at, what has become, a breakneck speed.

Technology will be wearable but not necessarily like the smart watches that have failed miserably in consumer acceptance. It will come in the form of a "cloth" that is formed using nano technology. The arrival of this wonderful development in physics was originally defi ned as the end point to Moore's Law.

Not as it stands today but when scientists were still numerically several orders of magnitude short of the present.

We will be wearing silk like garments made from nano materials that will not only be waterproof and dirt proof but will also allow electronic devices to be "woven" into the cloth.

One of the signifi cant uses will be in medicine. Due to the inbuilt computing capacity combined with the array of sensors already available to us we will have apps that will allow us to gather our own medical data of suffi cient resolution and detail to have that forwarded to our doctors much the same way we transmit fi les over the Internet today.

24

Arvo Elias

Cybercons


Thinking Accommodation | management

It's good to be home

Welcome to 2015 and I trust all our Resort News readers had a safe and happy Christmas and New Year.

The Phipps family gathered in Noosa for the fi rst time since we moved here 23 years ago and managed to get through the festive season without killing each other. A minor miracle as I am sure many of you will identify with.

The managing director and I escaped the frivolity after Boxing Day and headed for Sydney with wining, dining and fi reworks on the agenda. If you have never been to our world famous harbour for New Year's Day I really recommend you put it on the bucket list. People from all over the world converge on the place and the atmosphere is really something. Talking to visitors from across the globe it's amazing how many are fulfi lling a life time

dream. There is a great vibe and everyone seems to be in a good mood. It's hard to imagine that only a short time before Sydney had been the focus of much sadness and certainly paying our respects at Martin Place was very sobering although it's also somewhat life affi rming to see so many divergent cultures and races in the same place showing the same respect.

After four days in the city we headed up to Katoomba for the weekend. Again, if you have never been you should put this one on the list as well. I visited the Grand Canyon last year and thought it was pretty special. The Blue Mountains are, in my humble opinion, every bit as awe inspiring as the big ditch in Nevada. If you go there take the road less travelled to Pulpit Rock, walk out to the last lookout ledge and take it all in. Absolutely breathtaking! It

doesn't hurt that Katoomba is a lovely little town with exceptional accommodation options and some great dining. The walking and climbing activities are excellent as well although not so much for the fearful of heights.

Talking to the accommodation providers we stayed with in hotels, motels and a boutique mountain resort, it is clear that across the sector operators are enjoying strong demand. Many report an increase in overseas guests with forward booking enquiry looking strong both from domestic and international visitors.

This demand within the leisure sector is surely set to rise with the exchange rate seemingly set to stay lower than we have seen for some time. Recent changes in policy by the Swiss Central Bank will probably see investment fl ow back to the Swiss franc which, in combination with an improving US

economy and low domestic rates, will most likely see the Australian dollar drift below 80c US. Not good news for the cost of imports but great news if you are trying to attract overseas visitors and retain domestic travellers.

We returned home with thoughts of travel plans for the year. Discussion turned to Europe or maybe another USA excursion when the penny dropped. We live in one of the most diverse and beautiful countries on earth. We enjoy a stable political system and a relatively positive economy. In spite of some well publicised cultural and religious differences we all get on pretty well and I believe we have much to be thankful for. The exchange rate is heading south, interest rates are low and most of us have a job.

Here's a tip. Take a trip and discover Oz. It's really special. ■

25

It is even conceivable that, as a result, simple prescriptions will be automatically sent to our chosen chemist for dispensing and collection.

The Internet will no longer be the Internet of things (IoT) but will become (IoE) the Internet of everything. To cater for the increase of data traffi c the invisible web, which I wrote about a few articles ago, will actually become very much part of the new version of the Internet.

We will be surrounded by virtuality. Google's Glass was the fi rst illustration of the concept where you could hear and see things that really were not near you at all.

That technology will be reshaped in a more acceptable and less clumsy form. We will probably see virtual buttons that we can push to activate devices yet these buttons will not be a lump of hardware we will have to cart with us. Electronic implants will make a myriad of technologies portable in our bodies - and a few of these already exist.

Hovercraft type wheel chairs will be in common use and will be

controlled by invisible assistants. Google's driverless cars, which are already on some American roads as test vehicles, will be an everyday reality. Spare parts, human or mechanical, will be manufactured on demand using 3D printing. Imagine emailing a document that, when printed, will produce a heart valve or your replacement tail light.

At present the source of energy is an incredibly vexing question. One of the major culprits is atmospheric carbon dioxide from the burning of fossil fuels like oil and coal. And for the past several decades, researchers have been looking for renewable energy

resources to provide power to everyone without poisoning the Earth.

Some scientists think humans could be getting clean power collected from solar panels in space and beamed back down to Earth in our lifetime and some industry start-ups like California-based Solaren are predicting it will be a reality by the end of the decade. Not only would the energy source be continuous but it would also be clean and unlimited. That is, until the sun explodes some millions of years from now.

Laser beams were the popular choice for energy transmission

but have proven themselves inappropriate to deliver large energy loads. Microwaves are an expensive yet plausible contender but we are also teetering on the edge of ionised beams that could be cost effective.

Money will become a novel rarity and security will be the major issue to confront our brave new world. My fi rst concern is who will hack my fridge?

All this, and more, is only around the corner and certainly a reality within the next decade. If we are good managers we must now start planning those aspects that will have to change fi rst in our business models.

This is just a tiny snapshot of what lies in store for us with much of it functioning over the Internet. I was encouraged to attempt this article since my last ten year prediction, as evidenced in our last magazine, turned out to be amazingly accurate. But I'll leave the last word to DARPA's Robert Colwell, who points out that "when Moore's Law stops, it will be economics that stops it, not physics. So keep your eye on the money." ■

Mike Phipps

Mike Phipps Finance

"...The conference provides leading networking opportunities with industry colleagues, provocative concurrent sessions, an interactive trade exhibition, and evening social events..."


management | Flashback

It moves, tax it

Australian pollies seem to have an inbuilt philosophy that if something moves (or generates income) it must be taxed.

On page 12 of this issue we set out the reasons why the airport tax should not be increased. But over the years, Resort News has frequently taken up the cudgels to stop taxes being lumped onto tourists.

So it was a decade ago. In the February 2005 issue of Resort News we began a fi ght to stop local governments imposing a plan to hit international tourists with a levy to help cover infrastructure costs in popular coastal towns.

A group of 70 councils under the banner of the National Sea Change Taskforce was considering a recommendation by Melbourne-based economic consultancy, MacroPlan to tax international tourists as a way of offsetting the cost of local infrastructure and services.

A naturally infuriated Australian Tourism Export Council managing director Matthew Hingerty said the industry empathised with councils with high visitation numbers but double-taxing tourists was ‘unsustainable’.

“State governments are already reaping a fi nancial bonanza from international tourists because tourism is the only export to attract the GST,” Mr Hingerty stressed. “Thanks to the $17 billion our industry earns for the country in export income, the states’ coffers are swollen with GST revenue.”

Mr Hingerty said the last thing the export tourism industry needed was a further disincentive for tourists to travel to Australia. “The last thing we need now is to put another brake on this much needed export income.”

“If you slap a $200 arrival tax on top, that’s going to be major disincentive when you consider

the dollar’s gone up and that we’re a long haul destination,” he said.

Taxation makes me think of Winston Churchill's words: "I contend that for a nation to try to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle."

Very GC, very goneThe multi-dollar Very GC campaign to attract sophisticated holidaymakers to the Gold Coast using cartoon-like dark-skinned fi gures frolicking near palm trees on windswept beaches was abandoned and replaced by a new $2.8 million creation.

The VeryGC campaign was launched amid much fanfare late in 2004, the brainchild of former chief executive Ian Macfarlane, who left Tourism Queensland soon after to take up a senior role within Tourism Australia. However, industry concerns triggered a rethink, particularly in some markets such as Japan

where real-life images are favoured over the cartoon-like characters.

Tourism Queensland chairman Terry Jackman said opinions were divided on the new campaign that is aimed at the well-heeled and sophisticated traveller. “Further research is being completed

before the fi nal product hits the televisions and movie theatres,” he said. “We will get together soon with Gold Coast Tourism to sort out any changes, based on that research.”

Terror 2004 style

The festive season of 2004/5 was marred by the massive Boxing Day earthquake and tsunami that shattered south east Asia, Aceh in particular. The massive toll on life and the immense destruction of property was diffi cult to comprehend then as it is even a decade later.

That tragedy overshadowed a fairly horrifi c time in Australia as well, highlighting the nation's accommodation providers to be extra vigilant at all times.

A fi re gutted the Metro Backpackers on Brisbane Street in Launceston early in January. The hostel and surrounding buildings were evacuated and the backpackers relocated to a nearby hotel where emergency services conducted a head count. Six guests were taken to hospital to be treated for minor burns and smoke inhalation and an overseas tourist died in the tragic fi re - the second fi re at the hostel in a fortnight.

About 65 people were staying at the hostel in rooms that slept eight people. A celebration turned to tragedy in January when a Dutch backpacker died after falling from the roof of a Sydney hostel, just two weeks before he was due to go home.

The 19-year-old was watching the sunrise with two friends when he fell 8m from the top of the Big Hostel in Surry Hills.

But the most chilling event was at Labrador on the Gold Coast where a man, armed with explosives, barricaded himself in a room at the Grand Hotel after a woman complained to front desk staff that she had been assaulted by a guest in his room.

The man, who supposedly checked into the hotel a week prior, had allegedly telephoned a number of services from his room and the woman had arrived as requested.

The man had almost completely secured the room, even using sealant on the door.

Incredibly, explosives found in the siege apartment were enough to raze the Grand Hotel, according to police sources.

The man had assembled a frightening arsenal of IRA-style weapons including a bazooka that its creator assured police would fi re, explosives packed in canisters - some complete with electronic detonators, other hand-made weapons, a backpack fl ame-thrower, a large number of new knives, and other weapons of an unknown capability.

He fi nally surrendered peacefully.

Surely somebody must have seen the arsenal that was amassed at the Labrador hotel. ■

26

Ian Macfarlane


Keeping House | management

Improvements made in OH&S but more needed

Massive strides have been made in recent years to the health and safety of housekeepers within the accommodation industry.

This includes more effective occupational training, greater awareness of health issues, better staffing practices, job rotation, job enrichment, job enlargement and better designed and more efficient equipment.

But still, housekeepers have higher rates of on-the-job injuries. The results of many research papers show the average number of rooms capable of being performed by housekeeping staff while avoiding risk is widely accepted as 15 per day, though this figure can vary greatly depending on the complex itself and the expectations of the management. If a housekeeper has 15 or fewer rooms to clean in one day they statistically have far fewer injuries but in instances where housekeepers tended to just 16 rooms cleaned per day, the rate of injury rose exponentially. When a housekeeper goes over 15 rooms per day, it becomes evident that an accommodation provider will have vastly more injuries on their hands and it could amount from tens to hundreds of thousands of dollars per case in worker’s compensation, not to account for loss of time.

Many properties find experienced housekeepers to be indispensable due to their tenure in the industry. These employees just get the job done and, with their experience, are less prone to injury. And while some older housekeepers may not be able to do the heavy lifting they could do in the past, the cost in time and money it would take to replace them is not worth it in many instances.

Housekeepers are prone to repetitive stress injuries from such continual work as changing sheets, washing bathroom floors and vacuuming, according to nine researchers who studied three years of government-required

accident logs at five union-represented hotels.

The first response for many injured workers is to take pain medication. But blocking the pain can cause workers to keep doing what injured them in the first place, possibly aggravating their injuries.

Training workers on the proper way to lift can prevent injuries. For example, to flip a mattress, the worker should bend at the knees, not at the waist.

The main risk factors for repetitive motion injuries in housekeeping are:

• heavy physical workload and excessive bodily motions which are a high risk for back injuries

• forceful upper limb motions in awkward positions which are a high risk for neck or shoulder and arm injuries

Space limitations require workers to use many uncomfortable postures. These are:

• standing or walking • stooping • squatting • kneeling • stretching • reaching • bending • twisting • crouching

A housekeeper changes body position every three seconds while cleaning a room. If we assume that the average cleaning time for each room is twenty-five minutes, we can estimate that a housekeeper assumes 8000 different body postures every shift.

In addition, forceful movements while using awkward body positions include lifting mattresses, cleaning tiles and vacuuming every shift.

How can we reduce the risk factors for RMI?Accommodation housekeepers work in a unique place. Hotels and resorts are usually designed for the comfort of their guests

rather than their housekeeping staff. This fact makes it very difficult to improve working conditions for housekeepers by means of better engineering. However, some improvements can be made by selecting more appropriate equipment.

Lighter vacuum cleaners and lighter service carts with wheels designed for carpeted floors would ease the workload for their operators providing this equipment is always kept in good repair.

Improving the body postures that pose a major risk for musculoskeletal disorders seems an unachievable task. Again, this fact results from the peculiarity of accommodation complexes as a workplace. To attract guests and remain competitive, accommodation providers pursue a policy that everything should be "so clean it sparkles". Floors, walls, windows, mirrors, and bathroom fixtures might be adequately cleaned with some form of an extension tool to reduce bending and over-stretching.

However, the demand for spotless cleanliness and hygiene, management often requires their cleaning staff to spend extra time and effort cleaning by kneeling, leaning, squatting, crouching, slouching and stretching.

These postures will in time contribute to new musculoskeletal injuries and aggravate old ones.

New approaches, other than strictly ergonomic ones, need to be investigated.

For example, action can be taken from the administrative level. Options for improvement include:

• job rotation

• job enrichment and job enlargement

• team work

• education and training on work practices

Job rotation is one possible

approach. It requires workers to move between different tasks, at fixed or irregular periods.

However, it must be a rotation where workers do something completely different.

Different tasks must use different muscle groups to allow muscles already stressed to recover. Another approach is job enlargement. This increases the variety of tasks built into the job. It breaks the monotony of the job and avoids overloading one part of the body. Job enrichment involves more autonomy and control for the worker.

Team work can provide greater variety and more evenly distributed muscular work. The whole team is involved in the planning of the work. Each team member carries out a set of operations to complete the whole product, allowing the worker to alternate between tasks. This reduces the risk of RMI. A well-designed job, supported by a well-designed workplace and proper tools, allows the worker to avoid unnecessary motion of the neck, shoulders and upper limbs. However, the actual performance of the tasks depends on individuals. Training should be provided for workers who are involved with housekeeping activities.

It is important that housekeeping staff be informed about hazards in the workplace, including the risk of injuries to the musculoskeletal system. Therefore, identification of the hazards for such injury at any given complex is fundamental.

Individual work practices, including lifting habits, are shaped by proper training. Training should encourage employers and workers to adopt methods that reduce fatigue. For example, it is advisable to plan one's workload and do the heavier tasks at the beginning of the workshift, rather than at the end, when fatigue is at its maximum. When a person is tired, the risk of injuring a muscle is higher. ■

27


management | To Market

Do you view marketing as a cost or an investment?One of the most frequent questions posed to accommodation marketing consultants is "how much should I spend on marketing?"

The logical response would be "how long is a piece of string?" But a colleague responded to such a question with the response "do you regard marketing as a cost or an investment?"

Was she ever right?

Those accommodation providers that treat marketing as an investment will be able to maximise their online revenue potential. They will keep spending -investing online, as that is where their audience lives, breathes, researches and books their accommodation.

Those who view it as a cost will treat it like any other cost;

they will strive to keep costs down. This group is the one that gives away revenue and market share to the OTAs and their competitors. If you are treating

online marketing as an expense in your budget that needs to be kept under control, you are very likely on the losing side of the promotional battle.

When you apply the cost reduction approach, it puts tremendous pressure on your already limited budget to perform quickly, while limiting your ability to test and optimise your marketing efforts.

Let's be clear: Your OTA-contributed revenue continues to increase. That's because they never hold back pouring in investment dollars using your name while you agonise over every cent you spend.

Who wins?

Online travel is huge and getting bigger. It's going to be hitting $830 billion in 2017. The pace of growth in the Asia Pacific region alone is enough to make you dizzy. When it comes time for you to sit down and plan your marketing budget for the year ahead, you have to know that online is where all the action is happening.

Deciding to sit this one out because you are keeping marketing "expenses" in check is a recipe for disaster that has cost the accommodation industry billions in direct revenue.

Online marketing really is an investment in your present and in your future. It cannot be thought of as an optional expenditure. Think of it as a paying career and a retirement fund rolled into one. Effective marketing pays your bills in the short term and sets the foundation for the long-term profitability of your hotel. The accommodation providers who are doing it right will exponentially increase their profitability over time.

Accommodation providers who treat online marketing as a scalable cost are seeing a decline in their direct revenue and losing market share to their competitors and online travel agencies. A cost-based approach hampers your growth today, and prevents you from being able to build your brand online. Vendor-hopping toward low profitability and automated marketing platforms is a sure shot way to lose revenue.

Let's face the facts: the old traditional media is not making a comeback anytime soon. Nor are carrier pigeons going to bring you your future reservations.

If not online, where else should you be investing? If revenue is important to you… wake up, and put your money where your revenue is! ■

28


Feature: Electrical Safety | management

Electrical safety duties and responsibilities

Fire is a property manager’s biggest nightmare: untold damage to guest rooms, décor and reputation or in a worst case scenario injury and death.

Thankfully a huge fire is considered a rarity but even when it seems that reasonable safety precautions and measures are carried out, fires can still happen.

In 1980, one of the largest hotel fires in history occurred at the MGM Grand Hotel, Las Vegas where over 650 people were injured and 87 people died. The fire was caused by an electrical fault.

Many lessons in fire prevention have been taken from this and other incidents to prevent such devastation. From the construction of buildings to the installation of sprinklers, fire prevention systems and, of course, electrical safety. A 2005 study by insurers AAMI claims that one in five fires were caused by electrical equipment and half of all Australians admit to leaving electrical appliances running when they go out. These findings pose a danger scenario for accommodation providers.

Professional building and resort managers should be

well aware of the risks so they can endeavour to minimise this danger. Their duty of care is strictly guided by a framework of legislation.

The Electrical Safety Act 2002 is there to prevent people “from being killed or injured by electricity” as well as to prevent property “from being destroyed or damaged by electricity”.

“The Electrical Safety Act 2002 places the primary electrical safety duty on a person conducting a business or undertaking, who must ensure the business or undertaking is conducted in a way that is electrically safe.”

The Work Health and Safety Act 2011 also “requires persons who have a duty to ensure health and safety to ‘manage risks’ by eliminating health

and safety risks so far as is reasonably practicable, and if it is not reasonably practicable to do so, to minimise those risks so far as is reasonably practicable.”

Electrical fires pose a very serious threat to property and to people, they can spread quickly and reignite if the power source isn’t eliminated and they also require a fire extinguisher

capable of fighting this type of fire. Resort managers need to conduct regular fire safety audits in their property to look for wiring issues, where wires can be exposed and there is a chance of ignition from a spark.

Guests leave appliances on when they exit the building, for instance ovens, toasters and televisions. Though this is difficult to police, there should be a routine in place where housekeeping can check things are switched off as they make their round. There should also be a fire-prevention service in place to check electrical wiring, test appliances and help minimise hazards. Circuit breakers and fuses should also be checked and labelled and in the event of a fire the correct labelling will allow for power to a particular area to switch off quicker.

29

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management | Feature: Electrical Safety

Managers and their staff should constantly be on the look out for dangers, including open wiring, broken light switches, smells or sizzling noises, all of which point to an electrical fire hazard. Staff should locate then isolate the source immediately and call a professional to assist.

Professional electrical test and tagging and switchboard services are available and essential when assessing your fire risk. Industry electrical contractor Steve Forster from Steve Forster Electrical explained that electrical safety is a priority for all property managers.

Their duty is to be visually aware of any electrical dangers, especially damaged lights power points, light switches, electrical leads and appliances. They should regularly check smoke detectors and safety switches also keep log book for test and tag equipment and make sure it is kept up to date.

He said: “To protect all circuits in any dwelling, unit or apartment we install safety switches or a Residual Current Device to potentially prevent the incidence of electric shock or even worse.”

Fitting an RCD is not the end of the story according to Mr Forster who concedes that they must be regularly tested. “Every RCD has a test button integrated on the unit,” he added.

“When was the last time you tested yours?”

The mechanism within the unit can become jammed and if a fault develops on the circuit it will not trip.

He confirmed: “This is the main reason for activating the test button. Another test essential for RCD units is to make sure that each unit trips at the correct current leakage, within the correct time.”

With older installations a single RCD may have been installed to protect multiple circuits. “It is much preferable these days to protect each circuit separately, not only does this make it easier to detect the fault, but it also leaves the user with power to use on other circuits.”

Rod Cramp from Emerlite Electrical Services agreed that all safety switches must be tested. “RCD devices are fitted to all power circuits in rental properties and in newer properties RCDs are fitted to the light circuits,” he said.

“These should be tested every six months by pushing the test button this test can be carried out by the tenant or agent. The operating time and push button test however should be done every two years by a licensed tester with the correct equipment and also a test tag stating the test date.”

It is essential to Mr Cramp that the smoke alarms in rental properties also be tested. He said: “Since July 1997, all new and significantly renovated homes and

units have been required to have mains powered smoke alarms installed at the time of construction or alteration. These should be tested at the change of each tenancy this includes renewals. Batteries should be also be checked and replaced if spent.”

“Mains powered smoke alarms are not allowed to be disconnected when the service life has expired around 10 years and replaced with cheaper battery operated units they have to be replaced with hard wired units.”

It is also very clear according to the legislation that it is the duty of the property manager to ensure that all electrical work must only be carried out by a person who is the holder of an appropriate electrical licence authorising the work or the person is otherwise authorised to perform the work under the Electrical Safety Act 2002. Property managers are obliged to reduce the dangers of electrical fires in their property and to ensure the safety of their staff and guests.

The legislation clearly states the duties and responsibilities of a property manager and if these duties are performed correctly and with involvement from recognised industry electrical professionals there is no reason why a property manager shouldn’t sleep soundly at night. ■

By Mandy Clarke, Industry Reporter

30

Examples of different types of safety switch, they all do the same job but are used for different applications


Feature: Pest Control | management

A pest infestation can ruin more than your reputationA glaring news headline like a recent one in the Gold Coast Bulletin that read “Perth family forced to leave fi lthy and pest-infested Broadbeach holiday apartment” is a headline no accommodation manager wants to see published about their property.

Bad online reviews and uploaded horror images of rat chewed produce packaging or cockroach infested cupboards can easily ruin your business. Once your resort has a reputation for being a pest haven it is diffi cult to ever make a comeback.

A tropical location is a challenge in itself as pests are naturally attracted to hot and humid conditions. There are many different kinds of pests that frequent our environment including termites that can damage property but according to the Australian Department of Health the following are the most common pests that can cause numerous health problems and must be controlled.

Flies are attracted to rubbish, food scraps, open septic tanks, open drains, under eaves, dirty benches and tables, lawn clippings and animal faeces. They are a nuisance and carry germs that can lead to serious health issues such as food poisoning and Hepatitis A.

Cockroaches are also attracted to rubbish, food scraps and dirty worktops. They are commonly found in drains, behind stoves and fridges, bathroom and kitchen cupboards, under fl oors and septic tanks.

Mosquitoes like cool, dark, damp places such as rain water, septic tanks, drains, water storage tanks, effl uent ponds and natural bodies of water. These can cause many health problems from local skin reactions to serious sickness like dengue and Ross River fever.

Fleas like sandy areas and are a serious problem to guests as they bite and they can be

taken home on guests’ clothing.

Mites live and breed on animals and people and can be spread via clothing or bedding. Mites can cause a problem in accommodations whose cleaning and laundering standards are not up to scratch.

Rats and mice are lured in by rubbish and exposed food. They like to hide in storage places and kitchen cupboards and enter through holes in walls. They can also be found in pipes, insulation, under buildings, in ceilings, in trees and in gardens.

Bed bugs continue to give the accommodation industry one of its biggest headaches! Transported from place to place in or on a person’s luggage or bedding. They hide in cracks and crevices during the day where people sleep and will seek a blood meal by biting a person in their bed during the night. Bites can be very itchy and if scratched can become infected.

It is a manager’s responsibility to ensure the environment is as clean and pest free as possible not just to avoid the dreaded “pest infested” headline but to ensure their environment poses no health risk to their staff and guests. There are several very simple steps a manager can take to reduce pests in and around their resort.

Rubbish removal: a clean and secured waste disposal area should be provided, the bins should have fi tted lids and staff should securely wrap all food scraps. Rubbish should be removed frequently.

Regular maintenance: it is essential to keep toilets and pipe work in good order, to prevent leaks and the development of bodies of water and effl uent. A maintenance schedule will quickly identify areas in need of repair that may attract pests or signs of termites. It is also important to fi ll in small holes or cracks around doorways, in cupboards and especially around pipework to keep pests out.

Cleaning: high standards of cleanliness inside and outside your property should always be maintained. Guest rooms and kitchens especially need to be spotlessly clean, carpets and soft furnishings should be steam cleaned.

Laundering: towels and bed linen should be washed at very high temperatures to kill off bugs and mites, the use of an industrial machine or service for this is recommended.

Staff should constantly check for bed bugs and if they are found a combination of treatments is likely to be recommended as insecticides alone will not kill the eggs, whereas steam will kill all growth stages. And according to the Department of Health: “It is recommended that only a properly trained person is brought into treat for bed bugs.”

Pest management: use a certifi ed service who will treat and guarantee their work, usually for six months. They know how to identify pests and how to safely rid your property of pests. Safety is the key as the use of poisons and pesticides by an unqualifi ed person can create other risks especially for your guests and leave you liable.

An untarnished reputation for your business is desired but it is your health and safety and that of your staff and guests that is the top priority. That is why it is crucial to you keep your property clean, well maintained and of course always use a certifi ed pest management service that use government approved, safe and environmentally friendly chemicals. ■

By Mandy Clarke,Industry Reporter

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07 3555 8793info@superiorpropertyservices.com.auwww.superiorpropertyservices.com.au

Contact us for all your

Pest Control needs

We also provide Commercial Cleaning & Carpet Cleaning


tourism | Tourism Report

Discovery time on the Fraser Coast

Mixing fun with learning over the school holidays is so easy on Queensland’s Fraser Coast where children can discover everything from the wonders of pre-historic dinosaurs and ancient living creatures to native animals, amazing marine mammals and colonial history.

The adventure begins with the world of dinosaurs at Maryborough’s heritage-listed City Hall which is being be overrun by amazing animatronic versions of prehistoric creatures of all shapes and sizes. The hands-on SciTech Explore-a-saurus exhibition features muttaburrasaurus, one of the most complete dinosaur skeleton specimens found in Australia, and the carnivorous tyrannosaurus rex, king of the Cretaceous period.

Fraser Coast small business portfolio councillor Chris Loft said a world of discovery awaits families, with the exhibition adding a new dimension to a Fraser Coast holiday. “Visitors can test their strength against a T-Rex jaw, recreate the sounds of various dinosaurs, uncover fossils and bones at a dig site and learn about how dinosaurs lived – from

how fast they ran to how they digested their food,” Cr Loft said.

The next stop is the Fraser Coast Discovery Sphere where children can absorb exciting facts about some of the world’s most amazing living pre-historic creatures and marine mammals. Fraser Coast Opportunities acting tourism manager Tas Webber said this included whales and turtles and the chance to come face to face with an ancient lungfish, a fossil leftover from the dinosaur age.

“Even more animal experiences are on offer at the Fraser Coast Wildlife Sanctuary near Maryborough, where children can learn about Australia’s native animals as they pat dingos, feed kangaroos, emus, camels and hold a snake,” Mr Webber said.

A mega Discovery Deal allows families to double their fun when they combine a visit to the Explore-a-saurus with either the Discovery Sphere or Wildlife Sanctuary. Tickets and package deals are available from the Maryborough City Hall Visitor Information Centre or pre-book on line at www.ourfrasercoast.com.au/dinosaurs

A visit to the Fraser Cost over the holidays also presents families with the opportunity to also do some digging into early colonial history. According to regional tourism ambassador and guide Mary Heritage, history is anything but a dry, old subject in Maryborough.

“In Maryborough, celebrating the past is done with such a large dose of fun that children often don’t realise it is a learning experience as well,” said Carmel Murdoch, who plays the Mary Heritage persona. “There are quirky tours and intriguing museums which bring to life Maryborough’s fascinating, colourful and sometimes dark history as one of Australia’s major immigration ports in the 1800s and one of Queensland’s oldest cities,” she said. “Time cannons are fired on city streets by costumed ambassadors and replica old steam trains chug through our heritage-listed riverside park.”

“Maryborough is also the birthplace of Mary Poppins author Pamela Travers and is filled with Poppins magic, including a statue outside the author’s heritage-listed home, public art and displays, a guided tour and a

Magical Mary Discovery Trail,” Mrs Murdoch said.

And the pristine waters off the Fraser Coast and the natural wonders within them are drawing a crowd of overseas tourists to the region, especially people from New Zealand.

Mr Webber says the number of overseas visitors to the region was up 4.6 per cent for the year to September while the number of Kiwi tourists jumped 43.5 per cent.

"The stats are amazing. We can probably attribute that to direct flights from New Zealand to the Sunshine Coast," Mr Webber said.

"I think they're just after a different sort of an experience. Originally they were going to the Gold Coast for the theme parks and the beaches and I suppose over the past few years that's been done. So they're now working their way up the coast, and the Sunshine Coast over previous years have seen a huge growth in this market."

Mr Webber says there has been a shift in the tourism market towards natural experiences.

"Australia's nature coast is what that's all about. That is all about getting the visitors in via plane into the Sunshine Coast and into the Brisbane Airport, and then creating drive itineraries for them to explore both regions," he said.

The increased numbers of Kiwi travellers means the marketing body plans to further promote the region in New Zealand, but they also have their sights set on tourists from Europe and South-East Asia.

Mr Webber hopes the drop in the Australian dollar will mean more international tourists for the region - something he says is vital to the area's economy. "[The dollar] will make it a lot cheaper for international tourists to come to our country and experience what we've got," he said.

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Teratophoneus at SciTech Explore-a-saurus


Tourism Report | tourism

Northern Rivers missing outAccording to Destination NSW, domestic tourists spend about $571 each during their stay in the Northern Rivers region, adding up to $1.2 billion a year for the district that includes Grafton, Lismore, Ballina, Casino, Byron Bay and Kyogle. But Grafton is missing out on its share of $60 million a year, according to University of Queensland School of Tourism head Brent Ritchie.

This adds up to $1.2 billion a year for the district that includes Grafton, Lismore, Ballina, Casino, Byron Bay and Kyogle.

He says bringing 5 per cent more visitors to the Northern Rivers region will see an extra $60 million flow into local coffers annually.

"The Northern Rivers region gets a lot of drive-through traffic so it's going to have to firstly try and encourage people to stay over," associate professor Ritchie said. "It needs to have a range of activities and attractions to make people stay longer.

"Nature-based tourism will make people stay a little bit longer."

Coffs airport looks to grantCoffs Harbour Regional Airport has been identified as one of 30 regional airports eligible for up to $50 million in NSW government funding to support airport infrastructure projects and boost local tourism.

Minister for regional tourism John Barilaro and member for Tamworth Kevin Anderson announced the NSW government would call for expressions of interest for funding from the $110 million Regional Tourism Infrastructure Fund.

The airport, run by Coffs Harbour City Council, is serviced by three airlines: Qantaslink, Virgin Australia and Tigerair. It handles more than 27,000 aircraft movements per year and the terminal has about 340,000 passengers book in annually, making Coffs Harbour the 22nd busiest airport in Australia.

The Nationals member for Coffs Harbour, Andrew Fraser, said the regular passenger service opens the door for council to enter the expressions of interest process. "Regional airports play a critical role in local communities around the state, providing vital jobs and creating opportunities that facilitate regional tourism growth."

The Coffs Harbour Chamber of Commerce and the Coffs Harbour Tourism Association has led a strong push for the reintroduction of weekly flights to and from Coffs Harbour to Brisbane but a carrier is yet to take up the route.

Queensland bags music awards for 3 yearsTourism and Events Queensland is claiming the state as "the new home of country music in Australia" despite the nation's biggest country music festival is in New South Wales. The 10-day Tamworth Country Music Festival last month had more than 800 performers in more than 4000 performances at 120 venues.

But in an announcement declaring the Country Music Channel Music Awards would come to Brisbane, TEQ chief executive Leanne Coddington said the profile of the awards and a linked music festival would "position Queensland as the new home of country music in Australia".

"The CMC Music Awards will be held alongside CMC Rocks QLD, Australia's biggest international country and roots festival," Ms Coddington said. "It is estimated the events will generate more than 38,000 visitor nights and deliver significant economic outcomes for Queensland's economy through to 2017."

TEQ group executive director marketing Steve McRoberts said, "It's a fantastic coup for us for Queensland and certainly we're very excited about the announcement."

The first CMC Rocks is expected to attract about 15,000 people but Mr McRoberts is hoping it will grow quickly. "I think where this puts us is that this is a fabulous event and awards night we've now got packaged," he said.

CMC Rocks will bring Lady Antebellum, Big and Rich, Chris Young and plenty more to Willowbank Raceway near Ipswich for three days in March, with the awards show taking place at the Queensland Performing Arts Centre the night before. The events are part of a three-year partnership between TEQ and Foxtel.

Global filmmakers to capture paradise through their lensTen passionate travellers have been invited to visit Tropical North Queensland this month to capture the destination’s

visitor experiences as part of a new global tourism marketing campaign.

The travellers range from a Kiwi drive-holiday enthusiast and Canadian documentary filmmaker, to a former professional Australian snowboarder.

Tourism and Events Queensland group executive marketing, Steve McRoberts said the campaign was the third installment of the destination’s Paradise-themed marketing initiatives, led by TEQ in partnership with Tourism Tropical North Queensland and Qantas. “A world-wide search began in November for 10 global travellers to visit the destination and capture the beauty of Tropical North Queensland paradise through their lens,” Mr McRoberts said.

“The campaign attracted almost 100 entries from 15 countries which were of a particularly high standard and were published on ExploreTNQ.com.au. It has been terrific to see the passion and creativity the entries have demonstrated for Tropical North Queensland’s visitor experiences.” Mr McRoberts said following the visit, the films would be reviewed by a panel of tourism and marketing experts and the person with the most captivating story would win a prize worth $20,000. ■

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Coffs Harbour Regional Airport

Lady Antebellum bound for Ipswich


tourism | Tourism International

Famous NY icon re-opens

New York's famous Knickerbocker Hotel re-opened on February 12.

This historic building opened as the Knickerbocker Hotel in 1906 with 556 rooms. J E and A L Pennock originally financed the building in 1903 and retained architects Bruce Price and Marvin & Davis. Only one year later, John Jacob Astor IV, who owned the land, took over the troubled project. The interiors were redesigned by architects Trowbridge & Livingston and a three-story restaurant and bar was added with seating for 2000 diners.

It was one of the several New York hotels built by the Astor family around the turn of the century including William Waldorf Astor's Waldorf Hotel of 1893 and John Jacob's Astoria Hotel

of 1897 on adjacent sites that are now occupied by the Empire State Building.

The world-famous tenor Enrico Caruso and his family lived in the hotel (until his death in 1921) in order to be near the Metropolitan Opera House which

was located just three blocks away. Caruso's wife gave birth to their daughter, Gloria, in their suite.

After the death of Astor on the Titanic in 1912, his son Vincent Astor managed the Knickerbocker but, like many other midtown hotels was hard hit by the Prohibition. It ceased operation as a hotel in 1921 and was converted to commercial and office use.

One of the legends about the original Knickerbocker Hotel comes from the drink called the martini, which was said to have been invented by the house bartender, Martini di Arma di Tagga. In 1912, he mixed dry vermouth and gin together and the mixture gained the favour of John D Rockefeller who liked it so much that he recommended it to all his Wall Street buddies and the drink quickly became a national favorite.

During the Depression, the architect Charles Platt designed a million-dollar renovation converting the hotel into an office building. It was known as the Newsweek Building from 1940 to 1959. The building was listed on the National Register of Historic Places on April 11, 1980. In that same year, some of the building was converted to residential units called 1466 Broadway but was mostly occupied by showrooms and studios for the garment district. In order to protect the exterior from destruction, the New York City Landmarks Preservation Commission designated the Knickerbocker Hotel a landmark in 1988.

In 2004, S L Green sold the building, by then known as 6 Times Square, to Sitt Asset Management, which in turn sold the building in 2006 to Istithmar Hotels, an investment group from the Royal family of Dubai. Istithmar announced plans to convert the building back into a five-star hotel but they were unable to fulfill their debt obligation and surrendered the property to their lender in March 2010.

In February 2012, FelCor Lodging Trust, a US real estate investment trust, acquired the building at a cost of $115 million. FelCor renovated the property for an additional $115 million, completely gutting it, with the exception of the historic facade and converted it to a modern 330-room hotel. ■

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Events | events & appointments

Walk celebrates 10th birthday in 2015

The Twelve Apostles Lodge Walk is celebrating ten very successful years in operation this year.

The tenth birthday is officially recognised as 20 April but the entire year and walk season promise to be full of fantastic celebrations.

“Over our ten years, we’ve noticed some trends. More and more, Twelve Apostles Lodge Walk is something people like to do to celebrate a major life milestone or birthday, and we’d really love to share this experience with walkers during our tenth year in operation in 2015,” said Dana Ronan, director of the walk.

“It’s because of the support we get from our keen walkers each year, that we can continue to operate our iconic tourism experience as part of the Great Ocean Walk. To celebrate our birthday we’ve come up with some great ways to make 2015 a memorable year for our team and all of our walkers…2015 promises to be packed with some exciting promotions, competitions, offers, and even some special guest walkers,” Dana continued.

Twelve Apostles Lodge Walk,

formerly known as The Twelve Apostles Walk by Bothfeet, is located at Johanna, 250km south west of Melbourne on Victoria’s Great Ocean Road. The walk covers the last 52km section at the west end of the trail known as The Great Ocean Walk.

The 2015/16 Twelve Apostles Lodge Walks are all 4 days/3 nights and include accommodation in eco-luxe en suite villas in a natural rainforest amphitheatre. The lodge is sustainably designed and built, and is Advanced Eco-certified with Ecotourism Australia. Walks are priced from $1995 per person, and include accommodation, all gourmet meals (including morning and afternoon teas), return Melbourne transfers to the lodge, walking gear and a scenic helicopter ride over the Twelve Apostles.

This experience brings together only ten people at a time, fills them with clean, lovely air and amazing scenery, nourishes walkers daily with choice morsels prepared by a chef (no packed sandwiches in sight!), then a stay in stunning eco-luxe ensuite villas – it’s the ultimate de-stresser from everyday life! Since starting

up in 2005, Twelve Apostles Lodge Walk has had nearly 5000 walkers join them. The youngest walker was six years old, and the oldest 85. Dana says she and partner Gavin look forward to this year being a great year for the iconic tourist attraction and they invite people of all ages and fitness levels to join a walk.

Ace cooking competition

Tennis legend Serena Williams hosted an exclusive event prior to the Australian Open at Sofitel Melbourne On Collins for members of Le Club Accorhotels.

Serena turned up the heat in an impromtu cooking challenge with sister Venus Williams and surprise guest judge, Strictly Ballroom director Baz Luhrmann.

The VIP event showcased her passion for cuisine and high culture, with a fashionable French twist. As one of the most recognised people in the world, Serena is a woman of style and passion and this intimate evening was a rare opportunity to get to know the person behind the racquet.

Graham Wilson, chief marketing and distribution officer, Accor Asia Pacific, said, “Serena is a woman of many talents, with an obvious passion for fashion, style and beauty. She is a wonderful supporter of the hospitality Accor provides around the world, and we are honoured that she gave us some of her precious time during this visit to Melbourne.

“Blending French sophistication with Melbourne’s famous chic style, the Sofitel Melbourne On Collins was the perfect setting for this beautiful event, and Serena and Venus’ presence certainly helped us create a magical evening for our valued Le Club Accorhotel members, prior to the excitement of the Australian Open.”

Baz Luhrmann judged the sisters’ efforts a dead heat — so they both went home winners.

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Twelve Apostles Lodge

Baz Luhrmann and the Williams sisters


events & appointments | Events

First trainees graduate at award-winning centre

The first class of 11 Indigenous trainees at Voyages Mossman Gorge Centre in the Daintree National Park in far north Queensland recently graduated from traineeships delivered in partnership with William Angliss Institute.

William Angliss Institute works with Voyages at the Mossman Gorge Training Centre to deliver nationally accredited training in tourism and hospitality, along with business skills focused on achieving employment outcomes. The $20 million eco-tourism development at the Mossman Gorge World Heritage Site, that opened in June 2012, runs daily Ngadiku Dreamtime Walks that provide one of Australia’s most iconic Aboriginal experiences.

The trainees at Mossman Gorge were selected primarily from remote and regional communities in Queensland and have completed a full-time six month traineeship leading to a Certificate III Hospitality. As part of the recruitment and selection process, students completed a range of pre-employment training. The traineeship included practical skills and personal development.

William Angliss Institute manager of national training Karon Hepner said this traineeship is designed to provide opportunities for local

indigenous people to join the Mossman Gorge Centre as well as encourage indigenous employment at key hotels in the region.

“We are very proud of our first Mossman Gorge graduates. Part of the training-to-employment strategy was to ensure the successful completion of the traineeship and transition into employment,” Karon said.

All trainees are offered employment on successful completion of their qualifications.

Locally based hotel operators in the Port Douglas and Cairns region are the principal employer

hosts for the training centre, with trainees placed through the Mossman Gorge Training Centre. Industry support has been integral to the program’s success with major hotels including Accor’s Pullman Sea Temple, Mantra Group’s Peppers Beach Club and Mantra Portsea, Sheraton Mirage, QT Resort and Spa, Silky Oaks Lodge and Rendezvous Reef Resort hosting trainees and offering employment to graduates.

Four millionth to Scoot

Scoot celebrated Esther Hoon as our 4,000,000th guest. Coming just six months after Scoot

carried its 3 millionth guest, the 4 million milestone occurred on flight TZ302 from Singapore to Don Mueang, Bangkok’s ‘downtown airport’.

To celebrate this milestone, Scoot presented Esther with a pair of ScootBiz tickets to fly anywhere on its network. Other guests on TZ302 were also rewarded with a pair of economy airfare and travel vouchers worth S$50 and S$100.

“We love hitting milestones as it’s a great excuse to celebrate and give away stuff!” said Campbell Wilson, Scoot’s CEO. “Carrying our 4 millionth guest, so soon after the last milestone, is

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Mossman Gorge Centre industry trainer Deb Simpson (third from right) with Voyages Indigenous Tourism Australia learning and development manager Kim Dorward (far right) with graduates at Mossman Gorge.

Scoot's 4 millionth guest, Esther Hoon (fourth from left) with other prize winners


Events | events & appointments

testament to the support from our loyal guests and for which we’re very thankful.

The milestones will keep coming through 2015 as Scoot’s growth accelerates. The airline’s first Boeing 787 Dreamliner will arrive in Singapore this month, sporting in flight Internet, streaming movies and all of the choices Scoot already offers.

New menus to fuel success and stimulate meeting productivity

InterContinental Hotels Group has announced a partnership with Teresa Cutter, one of Australia’s leading authorities on healthy cooking. The founder of The Healthy Chef will develop a range of fresh and healthy menu options exclusively for the MICE market in Crowne Plaza Hotels and Resorts across Asia, Middle East and Africa.

Classically-trained chef, nutrition expert and certified fitness trainer Teresa Cutter will create a collection of 60 original recipes for Crowne

Plaza meetings’ menus including breakfast, mid-morning, lunch, afternoon tea and healthy snacks. The menu items will feature a range of healthy options across the region.

All the dishes are all designed to fill the guest up without weighing them down, helping them to perform at their very best and each item will feature fresh and healthy ingredients to energise business guests for a productive meeting. Dishes will include poached organic chicken salad with pistachio and lemon parsley mint salsa verde or a protein rich power smoothie for breakfast made with almond milk, vanilla bean and lush berries.

Phil Broad, vice president food & beverage, IHG AMEA said, “This new healthy eating program for Crowne Plaza will further enhance what we offer to today’s high achieving travellers to ensure they stay at the top of their game. The partnership with Teresa will introduce nutritionally-balanced dishes and beverages across all Crowne Plaza properties in AMEA. We are constantly looking for new ways to improve our food and beverage programs and develop industry initiatives across IHG with unique collaborations each tailored to the needs of our brands. This year, we’ve launched the InterContinental Planet Trekkers Children’s Menu developed by celebrity chef Theo Randall and leading children’s food expert book author Annabel Karmel MBE, and we most recently announced the partnership with Nutrition Australia to develop a kids' menu for Holiday Inn. ■

37

INDUSTRY EVENTS CALENDARPROUDLY BOUGHT TO YOU BY HIRUM SOFTWARE SOLUTIONS

FEBRUARY6-8 Newcastle Caravan Camping

& Holiday Expo 2015Newcastle Entertainment Centre & Showgroundcaravanindustry.com.au

7-8 Sunday Mail Holiday ExpoAdelaide Convention Centrewww.afta.com.au

16-18 Whitsundays Tourism [email protected]

21 OCN General Meeting - Strata Reforms & YouThe Station, Jackson’s Landing, Pyrmont www.ocn.org.au

21-22 Tourism Brokers information seminar - Killara, Sydney [email protected]

24-25 AIME 2015 - Melbourne Convention & Exhibition [email protected]

27-1 Travel Counsellors ConferenceRealm Hotel, Canberratravelhomeworking.com.au

27 World RV ConferenceMelbournecaravanindustry.com.au

MARCH17 ARAMA Forum Meeting

Riverside Hotel and Sunnybank Community & Sports Club, Brisbanewww.arama.com.au/events

18-22 Perth Caravan & Camping Show 2015 - Crown Perthcaravanindustry.com.au

18-21 Townsville North Queensland [email protected]

20 Accommodation Industry Golf Club Hope Island [email protected]

24-25 Australian Hospitality & Gaming Expo Gold Coast Convention Centrewww.cmaa.asn.au

26 No Vacancy AustraliaSheraton on the Park, [email protected]

27-28 Tourism Brokers information seminar Carseldine, [email protected]

APRIL11-19 NSW Caravan Camping RV

& Holiday Supershow 2015Rosehill Racecourse, Sydneycaravanindustry.com.au

12-15 Corroboree Greater ChinaHamilton Islandcms.teq.queensland.com

20 Unit Owners Association ExpoKedron Wavell Services Club Community Centre, [email protected]

27-29 Corroboree Europe Adelaidewww.tradeevents.australia.com

29-30 Australasian Hotel Industry Conference & Exhibition Grand Hyatt Melbournewww.ahice.com.au

MAY14-15 Restaurant Industry Summit

Noosa, Sunshine [email protected]

16 OCN General MeetingThe Station, Jackson’s Landing, Pyrmont www.ocn.org.au

18 WA Hospitality Supplier Awards Crown [email protected]

19-20 WA Hospitality Expo Crown [email protected]

31-2 Food Service Melbourne Royal Exhibition Building, Melbourne03 9999 5460

JUNE3 ARAMA Management Rights

Induction Training ProgramREIQ Southportwww.arama.com.au/events

14-16 Fine Food AustraliaPerth Convention & Exhibition Centrewww.� nefoodaustralia.com.au

15-18 HITEC 2015Austin Convention Center in Austin Texas, [email protected]

21-25 Australian Tourism ExchangeMelbourne Convention & Exhibition Centrewww.tradeeventsaustralia.com

23 Accommodation Industry Golf Club - Glades [email protected]

25-27 Corroborree China Gold Coasttourism.australia.com

JULY16-17 Travel Industry Exhibition

Sydney Exhibition Centre @ Glebe Islandwww.travelindustryexpo.com.au

18 National Travel Industry AwardsDockside Pavillion,Darling Harbour, Sydneywww.afta.com.au

20-22 Developing Northern Australia ConferenceRydges Southbank, Townsvillewww.northaust.org.au

22-23 Social Media Tourism SymposiumEvents Centre, [email protected]

Teresa Cutter

Green Finance Group topped off the end-of-year 2014 finance industry awards season with three major titles including Commercial Broker of the Year, Financial Adviser of the Year (Insurance) and Member of the Year. This is the third consecutive year, Green Finance Group director, Daniel Green has taken out the Commercial Broker of the Year title and its very first entry into the financial planning category with Green wealth and insurance director Danielle Ryley collecting the premier financial adviser accolade. The awards were presented at the Astute Recognising Excellence Awards held at the Sofitel Hotel in Fiji.

Danielle Ryley and Daniel Green


events & appointments | People

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Australasia VP for Hilton named

Paul Hutton has been named VP Australasia at Hilton Worldwide in McLean, VA. Currently Paul is working as the regional general manager for China South at Hilton Worldwide, however in his new role he will be responsible for the performance of the growing portfolio of Hilton Worldwide hotels in Australia, New Zealand and the South Pacific.

HR role at Hotel Windsor

Tom Fitzgerald has been appointed director of human resources at The Hotel Windsor in Melbourne. Tom has joined the famed hotel to head human resource operations, with a focus on the continued improvement of recruitment and selection, performance management, training and development, in addition ensuring the hotel continues to lead the way in innovation. Mr Fitzgerald has more than 10 years’ experience in all aspects of human resources management.

BCB appoints new GM

Brisbane Marketing has welcomed Rob Nelson as its new Brisbane Convention Bureau chief. As general manager, conventions and business events, Mr Nelson’s new role is focused on increasing national and international sales efforts post G20 with key industry partners including the sales team at the Brisbane Convention & Exhibition Centre, and Tourism

and Events Queensland. Rob joins Brisbane Marketing from an extensive career in major events, sport and general management consultancy. His executive positions include CEO of the Glenelg Football Club (South Australia), GM commercial operations, Port Adelaide Football Club, GM partnerships and strategy at the South Australian National Football League and CEO South Australian Rugby Union. Previously he managed the marketing & commercial and group events roles for Events SA at the South Australian Tourism Commission, working on premier events such as the Rugby World Cup and Tour Down Under.

MR sales appointments

Chris Fuller has now part of MR Sales Queensland team. Having joined the hospitality industry in 1993, Chris

has owned and operated four motels and has worked and managed a number of small and large management rights properties on the Gold Coast and Sunshine Coast. Chris has over 10 years in motel sales in South East Queensland and northern New South Wales. Six of those years as a sales consultant with a motel sales broking company achieving a number of rewards including highest sales for the year.

The past 4 years Chris has been running her own motel broking business and has now joined the MR Sales team to sell management rights based on the Sunshine Coast.

Deborah Tilley has also joined the MR Sales team.

Originally from New Zealand, Deborah has been involved in sales for over 20 years and following on from a very successful real estate career that saw her win numerous awards, first entered the management rights industry in 2005 where she

spent a number of years both owning her own management rights complex in Brisbane, as well as working for a large hospitality group managing high rise apartments on the Gold Coast.

After this she decided to utilise her sales skills and management rights knowledge by becoming a management rights broker in 2010 where she achieved quick success and was named Rookie of the Year at her previous company.

New GM at Sydney HiltonRonald van Weezel has been appointed general manager at Hilton Sydney.

Ronald will be responsible for the entire operation of the 579-room flagship hotel in Sydney and will report to Ashley Spencer, vice president, operations, Australasia, Hilton Worldwide. Ronald arrives at Hilton Sydney with extensive hospitality experience in several different functions across Europe and Asia.

Hope Island Ramada names GMWyndham Hotel Group has announced the appointment of Angus Dunbar as general manager of its newest acquisition, Ramada Hotel Hope Harbour,

Gold Coast. The hotel, owned by interests associated with Anthony Morton Group and Pryde Group, will be managed by Resort Management by Wyndham. It is currently undergoing a $2.5 million refurbishment. Angus will lead the team at the hotel, overseeing the day-to-day operations of the accommodation sector, including front office and housekeeping. Angus built his management career through Rendezvous Hotels in Australia and New Zealand. He has also managed Docklands Apartments Grand Mercure in Melbourne and Mint Brisbane.

Hamilton Is AV appointment

Leading audiovisual service provider AVPartners has appointed Nathan Hinschen as operations manager at Hamilton Island.

Specialising in lighting operation and design, the role will see Nathan bring some of Australia’s most high profile events, concerts and shows to life at the picturesque island destination. He launched his career in the audiovisual industry with AVPartners three and half years ago.

After starting as an audiovisual technician at Hamilton Island he quickly progressed up the ranks.

Throughout his time at Hamilton Island, Mr Hinschen has worked on a number of leading events including Audi Hamilton Island Race Week, Clash of the Paddle, New Years Eve and the Australian Ballet at Qualia.

Paul Hutton

Chris Fuller

Deborah Tilley

Ronald van Weezel

Angus Dunbar


News | developments

39

GC MARRIOTT FOR SALERajawali Property Group, the Indonesian owners of the Surfers Paradise Marriott Resort and Spa, has listed the five-star hotel for sale through Sam McVay of McVay Real Estate.

The asking price is $100 million.

Mr McVay said the vastly improved Gold Coast tourism market would increase the value of the Marriott, which Rajawali purchased for $67.4 million in 2009. The hotel underwent an extensive $20 million refurbishment in 2011.

“You’d never be able to find this piece of land and then build that tower on it for $100 million so it’s being sold below replacement cost,” he said.

The expressions of interest campaign ends on 5 March.

The Marriott holds hotel management rights until 2024 with a further 10-year option.

CHINESE DEVELOPER PLANS LUXURY SYDNEY HOTELGlobal investment group Blackstone Group has sold the Gold Fields House in Sydney's Circular Quay precinct to the Chinese Dalian Wanda Group for $415 million.

Dalian Wanda, China's biggest commercial real estate conglomerate, is investing $1 billion for Gold Fields House, an adjacent building (Fairfax House) and the construction of a five-star hotel and luxury upmarket apartments plus retail outlets on the site.

The sale was negotiated through CBRE and JLL.

A spokesperson from Dalian Wanda said it recognised the "iconic location", and once redeveloped, the Gold Fields House site will bookend Circular Quay with AMP's $1 billion revamp of its office tower, and the former Coca-Cola building which is also being developed into apartments.

Wanda is backed by China's fourth-richest man Wang Jianlin. "The investment is the first in Sydney for Wanda. The group announced in August it would invest $900 million in a joint venture project on the Gold Coast and develop a luxury hotel and service apartments.

United Backpackers expanding to Far North Queensland

Melbourne’s United Backpackers has announced it is expanding.

Australian Budget Accommodation that operates United Backpackers has recently taken over ownership of the 140-bed Parrotfish Lodge in the heart of Port Douglas.

“Its the Elephant Backpackers all over again but in a way, the worse shape the place is in, the more exciting it is as well!” said general manager Anna Heaton. “Lets just say the property needs a whole lot of love and renovations and these have already begun. Its the end of an era for the Parrotfish with all the guests already relocated and all going to plan, we will reopen as United Backpackers Port Douglas in time for peak season.

"The property will have a selection of deluxe private rooms, a pool, a bar, dining, TV lounge, pop up cinema and poolside bar and generally all the bells and whistles we’d expect from a brand new designer hostel."

SINGAPORE DEVELOPER ACQUIRES BRISBANE SITE

Singapore based Wee Hur Holdings Ltd has purchased Anthony John Group’s 1.7ha transit-oriented Buranda site in Brisbane for $51.3 million.

The deal marks Wee Hur’s first foray into property development in Australia and plans a high-rise mixed use development comprising residential, retail and office on the site. Anthony John Group CEO Shane Bulloch said Buranda’s strategic location, at the heart of major transport arterials, combined with Brisbane’s population and economic growth potential, drove strong interest from local and offshore investors.

In April 2014, German property giant Union Investment Real Estate purchased Flight Centre’s new global headquarters at Southpoint for $200 million from Anthony John Group.

“We are very proud to have shone an international spotlight on Brisbane and introduce two such significant investors. It is not only a testament to the attractiveness of Brisbane in the global real estate market, but to the strength of our vision for both projects. These transactions allow Anthony John Group to maintain its acute focus on delivering exquisite properties to our customers, which continues to be our major point of difference in the Brisbane market.” CBRE’s Flint Davidson and Mike Walsh assisted Anthony John Group with the Buranda sale.

OAKS GROWING LARGE IN MACKAYLeading Australian accommodation provider Oaks Hotels & Resorts, a division of Thai-based Minor Hotel Group, has announced plans to open a second new-build property in Mackay on Central Queensland’s Coast in early 2015, signalling the beginning of a strong year ahead.

In the final stages of development and named Oaks Carlyle, the 59-room, six-storey, serviced apartment complex will join sister property Oaks Rivermarque in Mackay’s burgeoning city centre and offer travellers the choice of contemporary hotel rooms and self-contained one, two and three bedroom apartments; of which a selection will also feature dual key facilities, ideal for groups and families.

Surfers Paradise Marriott Resort and Spa

Wee Hur Holdings' Buranda project


developments | News

40

Set to open next month, Oaks Carlyle will further strengthen Oaks Hotels & Resorts’ presence in Mackay and appeal to both leisure and business guests who appreciate a prime location in the city’s CBD – a hub for business, dining and retail – and within close proximity to the region’s mining belt. Blending urban design with comfort and convenience, apartments will feature full kitchens with modern appliances, laundry facilities, spacious living and dining areas, Wi-Fi access, LED TVs with cable channels, iPod docks and private balconies overlooking the CBD, hotel swimming pool or landscaped entertaining area.

Joining the brand new accommodation, Oaks Carlyle will offer a host of onsite leisure facilities for the corporate traveller right through to holidaymakers, including a recreation room complete with a communal kitchen and lounge area, paired with outdoor barbeque facilities set amongst the open-air leisure precinct. A ground floor café will also present guests with a convenient onsite dining option.

MORE GOLD COAST DEVELOPMENTS PLANNEDMassive infrastructure plans for the Gold Coast are gaining momentum after several years of meager growth.

Singapore-based hotel chain Banyan Tree has acquired a Surfers Paradise apartment tower that, once demolished, will treble the size of the site for its $125 million beachfront development it plans to operate under its new Cassia brand. Banyan Tree paid $11.5 million for two ¬adjoining lots at the northern end of The Esplanade last year and has purchased the adjoining Bahia building after months of negotiations with the owners of the 13-level complex's 39 apartments in a deal worth about $25 million.

Speculation is that Banyan Tree may also create a hotel to go with the Cassia apartments.

Edwin Yu, owner of The Glades golf course at Robina on the Gold Coast is planning to build a five storey, 60-room boutique hotel and a six-level complex with 70 one-bedroom apartments on the course.

Yu tried to sell the Korean-built The Glades in 2012 and the development applications may be to enhance the sale ability of the course. Membership numbers at the course (at $5000 a year) have dwindled since the GFC.

Meanwhile the Wyndham Hotel Group has acquired the management rights of a boutique Hope Island property, which has undergone a sleek and sophisticated transformation, following an extensive $2.5 million refurbishment by Anthony Moreton Group and Pryde Group.

The stylish new-look hotel was officially rebranded Ramada Hotel Hope Harbour, Gold Coast following the refurbishment of the hotel rooms and common areas. The hotel was formerly Marina Quays International. The waterfront hotel will feature 69 guest rooms, managed by Ramada, all offering stunning views across the adjoining Hope Harbour Marina. The new design throughout will provide leisure and corporate travellers with a quality accommodation experience in a relaxing waterfront location, complete with dining options and extensive conference and events facilities accommodating from 20 to 300 guests.

Ramada Hotel Hope Harbour is owned by interests associated with Anthony Moreton Group and Pryde Group, and will be managed through Wyndham Hotel Group’s South East Asia and Pacific Rim operations, based on Queensland’s Gold Coast. It will become the second Ramada to open in the area over the past two years following the addition of Ramada Couran Cove Island Resort in July 2013.

GLAMPING NOW AT DARLINGTON BEACHThe award winning NRMA Darlington Beach Holiday Park, located between Coffs Harbour and Grafton, has recently introduced new glamour camping Lagoon Safari Tents to their accommodation options.

The park’s new Lagoon Safari Tents are all the fun of traditional camping, but with a few added luxuries.

Head of NRMA Holiday Parks David Birch is excited about the perks that this style of accommodation offers guests. “The tents offer sustainable, hassle-free and affordable accommodation. They are perfect for our members and guests who love camping but who don’t have the time or energy to set up and pull down a traditional tent,” said Mr Birch.

Each safari tent is ideally situated so that guests have a magical vista overlooking the parks lagoon. The new safari tents all feature an en suite bathroom, kitchenette for preparing meals, undercover veranda with a private BBQ, an LED television and a DVD player.

The holiday park is managed by leading tourism operator Australian Tourist Park Management on behalf of NRMA. “Glamping is an ever-increasing trend, with travellers looking for a secure, affordable, energy efficient and comfortable accommodation option and these tents tick all the boxes!” said ATPM CEO Mark Manteit.

The park caters for a diverse range of visitors, boasting a tropical resort pool complex with spa, waterslides and wading pool, bowling green, 9-hole golf course, on site café, giant jumping pillows, BMX bike track, archery range and tennis courts.

The Glades golf course at Robina Lagoon Safari Tents


News | developments

41

Meanwhile, the award winning NRMA Merimbula Beach Holiday Park has announced the addition of elevated Beachcomber Villas to its park.

Mr Birch is thrilled about the new villas that offer another accommodation choice for guests wishing to enjoy the cliff top views.

“These new villas are wonderfully situated so that guests have sweeping views of the ocean. We are committed to offering our Members and guests modern, comfortable and spacious accommodation and our new Beachcomber Villas embody all of that,” said Mr Birch.

Each of the Beachcomber Villas feature a large outdoor veranda with a BBQ, self-contained kitchen, air conditioned living and dining areas and they comfortably sleep up to four people in two bedrooms.

The design of the villas allows for generous space to park a boat or car underneath.

BRIBIE SITE TO GET 3 COMPLEXESThe site of the long demolished Koolamarra Resort on Bribie Island may soon house three six-story buildings with 139 units.

Peninsula Services P/L has lodged material change of use application for the 6823m² beach front site at Woorim — about 1.5km south of the main beach.

The buildings exceed the 15m/four storey height limit for the residential B zone but the site is one of a handful at Woorim where the limit is 21m/six storeys.

The complex will have 213 parking spaces on two underground levels.

The Koolamara Resort was demolished in 2006.

TWO TOWERS FOR FORTITUDE VALLEYWalker Corporation has submitted a development application for two towers located on the Austral Motors site on Ann St in Brisbane's Fortitude Valley.

Tower 1 would have 23 residential storeys of 220 apartments while tower 2 of 19 storeys would offer 213 apartments.

The development includes seven ground floor retail tenancies as well as a plaza and two cross block link laneways.

Designed by Cottee Parker Architects, the development includes a podium level recreation deck with pool and BBQ area as well as rooftop recreation decks on each tower.

1886 B&B FOR BETHUNGRAThe operators of a bed and breakfast on the Olympic Highway at Bethungra in NSW have big plans for the grand old building known locally as the Hotel Shirley.

Originally constructed in 1886, the stone building - and former pub - has been the place for sharing plenty of yarns and is the focus of more than a few.

Sara McPherson and Andrew Booth are hoping to start a new chapter in the building's history by launching their business, the Hotel Bethungra Bed and Breakfast.

Mr Booth said they could not apply the name Shirley was it was registered for use by others.

While they might not be able to use the old name, both Ms McPherson and Mr Booth have big plans for the building which has 13 rooms and sits on a hectare of gardens.

"People always drive through Bethungra, we want to help give them a reason to stop here," Ms McPherson said.

Already the budding entrepreneurs have a few ideas, including tapping into agri-tourism with the family's organic farm, the Bethungra Dam, potentially hosting weddings and leveraging other attractions in the region, including Junee, Temora and Cootamundra.

BRISBANE'S ICON WILL BE AN ICONThe private property trust Wentworth Equities has been granted approval by Economic Development Queensland to develop the $650 million Icon on a 7637m² site at Brisbane’s Northshore Hamilton.

Icon will have four towers containing 567 apartments and a five-star, 227-room hotel with conference, function and recreational facilities, penned by Australasian design firm, Custance.

Icon will boast 5000m² of podium-level open-air public areas with boutique shopping, al fresco dining and childcare facilities.

Wentworth Equities executive chairman Sameh Ibrahim said,

“Brisbane’s diverse economy, growing population base, great employment opportunities, excellent relative housing affordability and availability, climate and natural attributes really make it the place to be.

As part of Northshore Hamilton, the gateway to Brisbane CBD, Icon will be the jewel in the crown of Australia’s largest waterfront urban renewal project.”

Development manager is Property Development Systems Australia.

AIRPORT MOTEL FOR ROCKYRockhampton businessmen Wade and Trent Hind have released preliminary designs for the 101-unit motel and function facility to be built 200m from the entrance of the Rockhampton Airport.

The staged development will also include a 320-space commercial car park, corporate offices and a childcare facility.

The Hinds plan to lodge their development application as soon as the Rockhampton Regional Council adopts its new planning scheme, which is expected by mid-2015.

Walker Corporation's Ann St project

Wentworth Equities' Icon


developments | The Last Resort

The crocodile hunter and his English rose

50 years ago, Kakadu crocodile hunter, Tom Opitz, and his English rose, Judy, set up the Cooinda Store, effectively starting modern Kakadu tourism.

Over time, the Opitz’s very basic store evolved into a significant tourism enterprise, with the destination now offering an internationally-operated hotel (Kakadu Cooinda Lodge), camping grounds, Yellow Water Cruises, 4WD Adventure tours, restaurants and other facilities.

However, back in 1964, about the only mod con was a kerosene fridge, allowing thirsty adventurers the luxury of a cold beer after a spot of crocodile or buffalo hunting.

Judy had emigrated from the UK as a Ten Pound Pom in 1958 and, two years later, met Tom, who worked at the Nourlangie

Safari Camp as a guide, leading hunting parties for well-heeled American tourists.

They were perilous times for the pair, especially when Jim Jim Creek was in full flood, cutting them off for weeks at a time, but the seeds of organised Kakadu tourism had been successfully sown.

It is believed that Judy’s story was the inspiration for Nicole Kidman’s character, lady Sarah Ashley, in Baz Luhrman’s Australia – the genteel English woman who turns up in the territory with a look of horror on her face but ends up loving it.

Tom died in 1982, but it didn’t stop Judy’s love for Kakadu. At the age of 72, she entered university and not only went on to obtain a PHD, but also wrote her autobiography An English Rose in Kakadu.

Cooinda Lodge general manager, Vanessa Thomson, said that modern day Kakadu tourism owed a vast amount to the pioneering efforts of Tom and Judy Opitz.

“After opening Cooinda, the Opitzs went on to establish cruises on Yellow Water Billabong, and that is still a highlight for most visitors to Kakadu. Of course you can’t shoot the crocodiles any longer, except with cameras, and in 2015 we are planning to introduce a range of special photographic tours so that visitors can capture the best of this spectacular region.”

Height of luxury

With extravagant decor, roll-top baths and a heated whirlpool and superb panoramic views of Amsterdam, this swanky hotel is the height of style.

It has history too as is built it into one of the world's oldest and tallest mechanical structures. The luxury Crane Hotel in Amsterdam features three plush hotel suites a hot tub with breathtaking views, for holiday makers who like to get high on vacation. The towering 50m structure located

in the famous Dutch city offers luxury accommodation for the more adventurous traveller. It is built in one of the world's oldest and highest cranes that was doomed for decay after being branded 'impossible' to develop. But an ambitious developer has transformed it into a haven of tranquillity and just three years later, the crane is hosting elite guests for its swanky rotating suites decked out by a top team of interior designers and its panoramic-view pool, now called The Hotel Faralda in Amsterdam.

Spokesman Edwin Kornmann Rudi said, "Nowhere else in the world is there something as unique, as big and high as this hotel. The Grand Dame has finally reached her destination as the most extravagant Crane Hotel in the world." ■

42

Kakadu Cooinda Lodge

The Hotel Faralda

Hotel Design:

Healing gemstone basis for China hotelDutch practice NL architects has developed proposal for a chain of hotels, with a design that takes its form from that of a precious gemstone. Intended to promote the supposed healing qualities of an amethyst – a precious stone consisting of a violet variety of quartz – the building appears sliced in half, revealing the seemingly natural forms inside.

Internally, the hotel's accommodation is placed around a large void, with access to each

room organised along the outer perimeter. The inner layer is then formed by crystalline clusters that organically frame the interiors.

The first amethyst hotel is planned for Ocean Flower in China, a man-made island currently under development in the sea north of Hainan.

Over time is it imagined that a chain of such designs will be constructed in different locations around the world. ■

Address: 13 Heussler Terrace Milton 4064, PO BOX 106 Paddington QLD 4064

Email: [email protected], Ph: (07) 3369 7200www.rnrstrata.com.au

30 ROOM LEASEHOLD MOTEL ROCKHAMPTON LEASEHOLD MOTEL

GREAT STARTER COMPLEX PREMIUM CBD PROPERTY

KANGAROO POINT – OFF THE PLAN

• 69 x one & two bed apartments

• Anticipated 90% investors

• Late 2015 completion

• 2 Bed manager’s residence

• Body Corp Salary $73,000 +GST

• 25 Year Agreements

Exclusive agents contact: RnR Strata Sales, (07) 3369 7200 or email [email protected]

• Easily run by one person• Fringe of Cairns CBD• Close to all amenities

• $65,000 Nett Profi t• $320,000 for Unit & MLR

Contact Robert Willemse, 0468 534 418, [email protected] Contact Robert Willemse, 0468 534 418, [email protected]

Contact Wayne Bond, 0412 412 007, [email protected] Contact Wayne Bond, 0412 412 007, [email protected]

• Luxurious modern high rise• Stunning waterfront location• Low maintenance

• No set offi ce hours• $288,895 Nett Income

• Spacious, modern rooms• Suits corporate or holiday• 18 years remaining on lease

• Nett Profi t $255,000• Close to shops & attractions

• Nett Profi t $149,128• 44 air-conditioned rooms• On-site licensed restaurant

• Conference facilities• Deluxe & executive suites


profi les | sub-section

44 resortnews | february 201544

motel market

Property Guide management rights • hotels • motels • resorts • holiday parks • time share • hosted

New Manager Profi les


Note: Agent/Broker involved in the sale is listed last.Agent - KEY: ARMS - Australian Resort Management Sales; CBRE - CB Richard Ellis; CPDR - Cairns & Port Douglas Resort Sales; LIZ - Liz Lavender Management Rights; MRS - MR Sales; PPRE - Property Pacific Real Estate; PRB - Platinum Resort Brokerage; QTH - Queensland Tourism & Hospitality Brokers; RAAS - RAAS Rights; RBA - Resort Brokers Australia; TB - Tourism Brokers; TMR - Think Management Rights; VENZ - Venz Management Rights Specialists - * In conjunction

RESORT NEWS SALES REPORT

MANAGEMENT RIGHTS

Gold CoastAloha Resort Victor Crump & Amanda Murfett Surfers Paradise MRSBayview Waters Janette & Lester Evans Runaway Bay TMRWharf Apartments George & Mitch Bubalo Robina TMREmerald Lagoon Garry Windisch Robina TMRMelrose Place Michael Clarke Southport PPRESanctuary Garden Elaine Taylor Hope Island RAASNirvana by the Sea Paci� c Regis Management Kirra RAASParadise Island Resort Paradis Management P/L Surfers Paradise RAASNexus Towers Ryan Yang Southport RBAAmbience Worboys & Turner/Forcefour P/L Burleigh Heads VENZ

BrisbaneElysees Yen-Tze & Choo Chen Milton RAASFlinders Village Chien-Hao, Steven Lin & Chih-Yun Kuo Flinders View RAASFrisco Jian Li Spring Hill RAASAspect at Everton Park Gary Pettinghill Everton Park RBAArena Apartments MKS Property Investments South Brisbane RBAPark Vue Paula and Stephen Tait Nundah RBACalamvale Crescent II Alex Zhang Calamavale RBARiver Mews Naijun Zhai & Jackie Lau Lawnton RBA

Sunshine CoastThe Noosa Apartments Reece & Beni Maia Noosa TBCentrepoint Caloundra Bill & Jane Lapthorn Caloundra MRSPlantation Resort Mika Management P/L Rainbow Beach RBACoolum Seaside Resort Murrary and Sandra Benson Coolum Beach RBA

North QueenslandPort Douglas Bay Villas Tiffany Bai Port Douglas MRSCity Plaza Ian & Myra Donkin Cairns RAAS

New South WalesThe Clubhouse Paul and Monique Dorney Tweed Heads RBA

MOTELS & OTHER

QueenslandMotel Ingham Valu Inns P/L Ingham RBA

New South WalesWhite Manor Motel FH T.J. Walker & M.L. Walker Cooma RBA

White Manor Motel LH Brian Watts and Betina Flake Cooma RBA

Copacabana Shores James and Angela Lin Copacabana RBA

Top of the Town Motel Troy and Stacey Haddon Narooma RBA

VictoriaCreswick Motel Kevin & Karen Simkin Creswick RBA

Quest Knox Mian Rabbani Wantirna RBA

Sundowner Best Westlander Faye Fereday Horsham RBA

South AustraliaKimba Gateway Hotel Barford Family Trust Kimba RBA

TasmaniaThe Sebel Launceston Bob Richman Launceston RBA

PROUDLY BOUGHT TO YOU BY HIRUM SOFTWARE SOLUTIONS

Congratulations to Reece and Beni as the new resident managers of The Noosa Apartments. After holidaying in Noosa many times they made the decision it was time to relocate from Canberra to beautiful Noosa Heads permanently. With the help of Glenn Warren from Tourism Brokers they were able to secure The Noosa Apartments which is great little complex close to everything in Noosa. Tourism Brokers wishes them all the best in their new venture.

The Noosa Apartments

Reece and Beni Maia

Shane Mullins from Resort Brokers is proud to welcome Julia and Bob Logan into their fi rst management rights - Reef Gateway Apartments in Cairns.

Reef Gateway is a 24-unit mixed letting complex located within the hospital precinct in Cairns. Julia and Bob worked hard to secure this property and relocated from Darwin.

Bob has gained some major in-roads (in his fi rst month of trading) within the hospital admin to improve the income stream available by a strong partnership with the hospital.

Reef Gateway Apartments - Cairns

Bob Logan

Troy and Stacey Haddon are the new owners of the Top of the Town Motel Narooma. They are very excited about their new venture and have already utilised Troy’s’ expertise as a builder to add some impressive features to the motel. Troy and Stacey had been searching for their dream coastal motel for around a year and are looking forward to adding their personal touches to this well positioned motel in the beautiful seaside town of Narooma sold to them by Russell Rogers and James Carrick of Resort Brokers Australia.

Top of the Town Motel Narooma

Russell Rogers with Troy and Stacey Haddon

Set amongst beautiful surroundings, this complex has it made with a great income in what is to be known as the hub of the Gold Coast “Broadbeach”. The primarily one bedroom apartments make this business an easy sell to guests. With easy access to Jupiter’s and the convention centre it lends itself perfectly to a wide audience with good upside to increase. The managers unit is a generous two bedroom, open plan apartment, with a spacious living area that flows conveniently to access each bedroom. The master bedroom has a walk in robe and ensuite and additional separate bathroom for guests. The office backs onto the managers unit with lockable access from two additional entrances.

Total Price $2,120,000Nett: $320,000

EXCLUSIVE LISTING - Cairns The Citysider Apartments - Comfortable and ConvenientLocated between the airport and the city centre and just off the main street is this oasis of quiet enjoyment. Eighteen 2 bedroom holiday apartments among a total of 41 apartments set in tropical grounds and around a resort pool and barbecue.The manager’s apartment has three large bedrooms, all with built in robes and is separate from the office area, providing a level of privacy not always seen in managed properties. The apartment is on the ground floor and features a private fenced courtyard. Office hours are as you decide them to be fenced courtyard. Office hours are as you decide them to be and as required in between pottering in the gardens or looking after the pool. When would you like to start?

Phone 07 5593 0007 www.raasrights.com.au

EXCLUSIVE LISTING - Gold Coast

MANAGEMENT RIGHTS

MOTELS

REAL ESTATE

SPECIAL PROJECTS

PROJECT MARKETING

Charles Nurse 0410 555 668

Aruba Surf - Resort lifestyle in the heart of it all!!

EXCLUSIVE LISTING - Brisbane

Spring Hill Square - Permanent in Spring Hill

This Management Right is being offered for the first time in 15 years. Centrally located and close to everything. Currently run by one person. The unit is 2 bedrooms with a 2 way bathroom fairly large with a fantastic court yard.

You will not be disappointed. It is priced to sell.

Robert Collins 0404 678 792

Peter Hales 0416 063 952

Total Price $1,190,000Nett: $210,339

Nett: $129,000 Total price $1,119,000

EXCLUSIVE LISTING - Broome

Coco Beach Bungalows - No 1 Resort In Broome, Opportunity and UpsideOpportunities await!! - A superb Management Rights business has become available just a short walk from Cable Beach at Western Australia.

HUGE FINANCIAL UPSIDE - PRICED TO SELL AT ONLY A 2.9 MULTIPLIER!

WOW!!

Businesses and opportunities such as this come around but

once in a lifetime! Ted Hani 0404 004 401

Nett: $167,000 Total: $1,193,000

GROW YOUR BUSINESS INCREASE YOUR INCOME PROTECT YOUR INVESTMENT

RN0044

2 bedroom open plan managers unit Resort lifestyle

Currently run by one person Centrally located

Between the airport and city centre 41 apartments

Priced to sell - 2.9 Multiplier! Huge financial upside!

AUSTRALIA’S LEADING MANAGEMENT RIGHTS BROKERSwould like to introduce their newest team members servicing the

Gold Coast, Brisbane & Sunshine Coast

www.mrsales.com.au

Further positions availableBrisbane, Sunshine Coast, Whitsunday Coast & New South Wales

For a con� dential chat contact: Lyn Clarke 0417 641 202

Head Of� ce: Suite 1 Ground Floor Equinox Sun Resort, 3458 Main Beach Parade, Surfers Paradise Qld 4217 | Ph: 07 5555 8200 | Fax: 07 5570 4693 | Email: [email protected]

GOLD COASTDeborah TilleyManagement Rights & Resort Sales - QueenslandDeborah has been involved in sales for over 20 years and following on from a successful career in real estate, entered the management rights industry in 2005 spending a number of years owning her own management rights in Brisbane. Utilising her sales skills and management rights knowledge Deborah became a management rights broker in 2010 achieving quick success and was named Rookie of Year at her previous company.

To discuss management rights on the Gold Coast contact Deborah: Mobile 0424 428 489 | Email: [email protected]

BRISBANE Greg JorgensenManagement Rights & Resort Sales - QueenslandGreg has been directly involved in the management rights industry for some 12 years, having owned 2 inner city Brisbane complexes over 6 years and having been the former Managing Director of Australian Valuers where he was exposed to all facets of the industry. Geographically Greg has travelled as far as Port Douglas in North Queensland to Broome in Western Australia. Covering Queensland, Greg is available for advice and consultation.

To discuss management rights in Brisbane contact Greg: Mobile 0407 721 335 | Email: [email protected]

SUNSHINE COASTChris FullerManagement Rights & Resort Sales - QueenslandChris joined the hospitality industry in 1993 where she owned and operated 4 motels and worked and managed a number of management rights properties on the Gold Coast and Sunshine Coast. After over 10 years in motel sales Chris has joined the MR Sales team to sell management rights on the Sunshine Coast. With Chris’ professionalism and principal of ‘good service’ her transition into management rights will be a smooth process.

To discuss management rights on the Sunshine Coast contactChris: Mobile 0438 340 706 | Email: [email protected]

Contact: Robert Lin (Principal, MREIQ) Mobile: 0433 000 888 Offi ce: (07) 3344 5858 Email: [email protected]

www.joyrealty.com.au

Why Choose Joy Management Rights Specialist?1. 14 years of experience in onsite management and MR Brokerage.2. Low commission - we charge a fl at rate of 2.0% for both Unit & Business sale.3. No charges for advertising fees - we cover all marketing expenses for you.4. Free for-rent & for-sale advertising on over 20+ websites for on-site managers. *Conditions Apply

Area Distance to CBD

Nett Income

Business Price

Manager Unit Total Price Status Area Distance to CBD Nett

Income Business

Price Manager

Unit Total Price Status

Inner City 0-5 $310,000 $1,290,000 $290,000 $1,580,000 NEW Gold Coast Labrador $91,000 $395,000 $360,000 $735,000 NEWInner City 0-5 $212,756 $1,100,000 $1,100,000 $2,200,000 Gold Coast Coomera $233,964 $978,250 $399,900 $1,378,150eastside 25-30 $179,288 $803,000 $465,000 $1,268,000 Gold Coast Coomera $192,370 $806,250 $394,900 $1,201,150Eastside 25-30 $115,000 $450,000 $300,000 $750,000 UNDER CONTRACT GoLd Coast Coomera $107,000 $525,000 $375,000 $900,000Westside 5-10 $68,000 $258,000 $420,000 $678,000 NEW Gold Coast Broadbeach $170,000 $860,000 $240,000 $1,100,000 NEWWestside 5-10 $82,794 $329,000 $479,000 $808,000 Gold Coast Burleigh Head $377,000 $1,900,000 $695,000 $2,595,000Westside 10-15 $158,000 $770,000 $430,000 $1,200,000 Gold Coast Burleigh head $242,504 $1,273,000 $425,000 $1,698,000Southside 10-15 $144,398 $685,000 $405,000 $1,090,000 NEW Gold Coast Burleigh Head $337,785 $1,820,000 $900,000 $2,622,703Southside 10-15 $65,000 $350,000 $450,000 $800,000 NEW Gold Coast Burleigh Head $400,000 $2,135,000 $760,000 $2,895,000Southside 10-15 $51,000 $163,000 $420,000 $583,000 Gold Coast Runaway Bay $206,123 $830,000 $520,000 $1,350,000Southside 10-15 $218,364 $882,000 $470,000 $1,352,000 Gold Coast Palm Beach $106,000 $410,000 $400,000 $810,000Southside 10-15 $100,000 $480,000 $360,000 $840,000 SOLD Gold Coast Main Beach $82,000 $400,000 $420,000 $820,000Southside 10-15 $276,000 $1,518,000 $630,000 $2,148,000 SOLD Gold Coast Mermaid Water $49,000 $220,000 $360,000 $580,000Southside 10-15 $40,000 $160,000 $360,000 $520,000 Gold Coast Nerang $59,084 $301,328 $370,000 $671,328 NEWSouthside 10-15 $120,000 $430,500 $668,000 $1,098,500 Gold Coast Nerang $665,000 $4,170,000 $830,000 $5,000,000 UNDER CONTRACT Southside 10-15 $151,022 $700,000 $600,000 $1,300,000 Gold Coaast Southport $70,000 $280,000 $480,000 $760,000 NEWSouthside 20-25 $220,000 $1,232,000 $410,000 $1,642,000 NEW Gold Coast Southport $120,000 $612,000 $370,000 $982,000Southside 20-25 $52,000 $270,000 N/A $270,000 UNDER CONTRACT Gold Coast Southport $285,000 $1,485,000 $750,000 $2,235,000Southside 20-25 $195,988 $1,099,000 $405,000 $1,504,000 NEW Gold Coast Southport $119,432 $457,992 $394,000 $851,992Southside 20-25 $272,188 $1,550,000 $430,000 $1,980,000 NEW Gold Coast Southport $175,000 $890,000 $550,000 $1,440,000Southside 20-25 $250,000 $1,250,000 $250,000 $1,500,000 Gold Coast Varsity Lake $134,000 $750,000 $700,000 $1,450,000Southside 25-30 $220,000 $820,000 $330,000 $1,150,000 Gold Coast Surfers Paradise $800,789 $4,404,339 $690,000 $5,094,339Southside 25-30 $190,000 $1,026,000 $380,000 $1,406,000 NEW Gold Coast Surfers Paradise $252,000 $1,180,000 $425,000 $1,605,000Southside 25-30 $207,274 $1,036,371 $365,000 $1,401,371 NEW Gold Coast Surfers Paradise $164,121 $729,000 $370,000 $1,099,000Southside 25-30 $90,000 $300,000 $385,000 $685,000 NEW Gold Coast Surfers Paradise $260,164 $1,180,000 $370,000 $1,500,000 SOLD Southside 25-30 $342,548 $1,815,250 $380,000 $2,195,250 NEW Gold Coast Surfers Paradise $250,300 $995,000 $365,000 $1,360,000 UNDER CONTRACT Northside 0-5 $236,000 $1,250,000 $795,000 $2,045,000 SOLD Gold Coast Surfers Paradise $104,117 $291,530 N/A $291,530Northside 5-10 $92,530 $450,000 $365,000 $815,000 Gold Coast Surfers Paradise $360,000 $1,850,000 $350,000 $2,200,000 UNDER CONTRACT Northside 15-20 $119,026 $495,000 $430,000 $925,000 Gold Coast Surfers Paradise $330,000 $1,499,000 $500,000 $1,999,000Northside 15-20 $319,000 $1,270,000 $895,000 $2,165,000 Gold Coast Surfers Paradise $530,000 $2,780,000 $870,000 $3,650,000 SOLD Northside 25-30 $240,272 $1,079,900 $650,000 $1,729,900 NEW Gold Coast Surfers Paradise $184,794 $876,000 $473,000 $1,349,000Northside 25-30 $146,670 $675,000 $410,000 $1,085,000 Gold Coast Surfers Paradise $558,000 $2,862,240 $850,000 $3,712,240 UNDER CONTRACT Northside 25-30 $98,000 $490,000 $420,000 $910,000 Sunshine Coast Alex HeadLand $56,129 $210,000 $370,000 $580,000Northside 25-30 $105,000 $440,000 $400,000 $840,000 Sunshine Coast Noosaville $170,936 $714,000 $350,000 $1,064,000Northside 25-30 $256,000 $1,300,000 $750,000 $2,050,000 Sunshine Coast Noosaville $329,405 $1,683,000 $649,000 $2,332,000 NEWNorthside 25-30 $395,459 $2,155,000 $345,000 $2,500,000 Sunshine Coast Noosa heads $176,000 $1,000,000 $395,000 $1,395,000Northside 25-30 $220,000 $1,100,000 $480,000 $1,580,000 SOLD Sunshine Coast Mooloolaba $272,000 $1,350,000 $700,000 $2,050,000Gold Coast Coolan- $370,900 $1,945,000 $795,000 $2,740,000 NEW Sunshine Coast Woorim $302,000 $1,465,000 $495,000 $1,960,000Gold Coast Coolan- $253,000 $1,150,000 $545,000 $1,695,000 Sunshine Coast Maroochydore $189,000 $825,000 $570,000 $1,395,000Gold Coast Broad $162,000 $800,000 $400,000 $1,200,000 Cairns Cairns City $290,000 $1,230,000 $290,000 $1,520,000Gold Coast Bigger- $77,261 $346,500 $467,000 $813,500 Cairns Redlynch $238,000 $375,000 $1,450,000 NEWGold Coast Labrador $226,000 $840,000 $226,000+ $990,000 Mackay City $360,000 $1,300,000 Motel $1,300,000Gold Coast Labrador $316,222 $1,707,600 $1,120,000 $2,827,600 Mackay City $516,500 $2,382,000 $1,318,000 $3,700,000Inner City springhill $300,000 $1,688,ooo $1,668,000 NEW Harvey Bay City $275,000 $1,305,000 $495,000 $1,800,000

Maroochydore - $1,691,000Net Income: $293,833 (Actual)Remuneration: $91,000Letting Pool: 28Manager Unit Value: $300,000Manager Unit: 2 Bedrooms

Perfect Seaview apartment located in a beautiful, convenient complex with impeccable presentation. Positioned in the quiet and safety gated complex. However you can easily access many great amenities that surround the area. No set Of� ce Hours. This two bedroom apartment is all about privacy any buyer would be happy to call this home. The complex has minimal facilities, including Pool. You will � nd your duties easy to manage on a weekly basis. This complex is well positioned to ensure maximum occupancy making � nding a tenant an easy task.

For more information please contact: Robert Lin on 0433 000 888

Varsity Lakes, Qld - $1,550,000Net Income: $198,000 (Actual)Remuneration: $132,000Letting Pool: 38Manager Unit Value: $480,000Manager Unit: 3 Bedrooms

Perfect apartment located in a beautiful, convenient complex with impeccable presentation. Positioned in the quiet and safety gated complex. Great amenities that surround the area. No set Of� ce Hours. This 3 bedroom townhouse is all about privacy any buyer would be happy to call this home. The complex has minimal facilities, including pool, BBQ and tennis court. You will � nd your duties easy to manage on a weekly basis. The townhouse includes 3 bedrooms, 2 living, study & of� ce. This complex is well positioned to ensure maximum occupancy.


Surfers Paradise, Qld - $5,373,085Net Income: $851,469 (Actual)Remuneration: $305,816Letting Pool: 97Manager Unit Value: $690,000Manager Unit: 3 Bedrooms

Enjoy life and work of relaxation with the amazing ocean view at heart of Surfers Paradise. Spacious manager unit including dual keys for one bedroom and three bedroom, on title of� ce, reception and plenty of storage rooms. High letting rates and generous Body Corporate salary. Attractive and interactive facilities including tennis courts, sauna, spa, tour desk, gym, BBQ area and etc. to keep you enjoying and fall in love with the life at Gold Coast. Coolangatta airport is only 30mins drive away.


Surfer Paradise, Qld - $2,200,000

Net Income: $316,522.5 (Actual)Remuneration: $108,120Letting Pool: 23Manager Unit Value: $470,000Manager Unit: 2 Bedrooms

Perfect life Style Management Rights as the current managers have done all the hard work.

No set of� ce hours.

Manager’s townhouse offers 2 large bedrooms, 2 bathrooms, master with large ensuite and 1 parking space.

The complex is in the high demand area and convenient to transport.


Your Joy in Real EstateManagement Rights Specialists

Call Us Nationwide On 1300 512 566 [email protected]

National Coverage and Expertise in the Sale, Leasehold & Freehold ofMotels, Caravan Parks, Hotels and Management Rights

Too many to list here go to our website 380+ Listings

1300 512 [email protected]

NORTHERN BRISBANE PERMANENT – GREAT INCOME AND LIFESTYLE!Nett Profi t: $239,558 Price: $1,608,000

A Modern large 3 bedroom home in a high rental demand area with long agreements - 21 years.

More great properties:• Caloundra - Views from residence, close to the main

street and Bulcock Beach, Nett: $194,000 Asking: $1,455,000

• Redcliffe - Modern medium rise building, excellent repeat business. Nett: $240,272 Asking: $1,731,224

• Noosa Heads - Perfect location, one person operation, recent renovations.Nett: $82,000 Asking: $785,000

John WarrenSunshine Coast0418 653 933

David HeadTamworth

0438 663 551

Michael PhilpottSydney

0433 137 927

Michael HuddlestoneCoomera

0412 095 340

Glenys HuddlestoneCoomera

0477 013 006

Peter MiddlebrookBowral

0421 904 675

Warren SweetmanForster

0498 965 005

Debbie NicholsonPaci�c Pines0430 462 370

Gerard DixonMerrimac

0433 617 5159

Tony JohnsonEast Brisbane0433 335 679

Reg PartingtonMelbourne

0407 412 479

Barry BolwellEchuca

0433 091 920

Glenn WarrenNorth Lakes

0411 161 973

Robert NicholsonPaci�c Pines0433 199 282

Seng LimChinese Liaison0488 030 853

Mike HerringeCurl Curl

0419 631 600

CALL GLENN WARREN ON 0411 161 973 FOR YOUR PRIVATE INSPECTION CALL TONY JOHNSON ON 0433 335 679 FOR YOUR PRIVATE INSPECTION

CALL GERARD DIXON ON 0433 617 515 FOR YOUR PRIVATE INSPECTION CALL MICHAEL HUDDLESTONE ON 0412 095 340 FOR YOUR PRIVATE INSPECTION

INNER BRISBANE SUBURBNett Profi t: $293,000 (Approx) Price: $1,695,000

Located on the fringe of the CBD close to Chinatown and The Valley offers 42 units in total with 22 rentals, mainly short term accommodation. The Managers Unit is a One bedroom unit with a private courtyard there is also a large reception attached to unit, with multiple storage areas and a central pool area, this property can easily run by single person.

More great properties:• Hervey Bay - Holiday/Perm - Nett: $240,000 Asking: $1,420,000

• Hervey Bay - Holiday/Perm - Nett: $322,000 Asking: $1,825,000

URGENT- BUSINESSES WANTED ALL AREAS OF BRISBANE BUYERS WAITING

PERMANENT LETTING IN COOMERA Nett Profi t: $246,504 Price: $1,847,520

These two complexes side-by-side, located in a high-

demand rental area are easy to manage with growth

opportunity (38 outside agents).

More great properties:• Growth potential plus great location on esplanade

Nett: $367,464 Asking: $2,740,000

• One person operation, 3 BR residence, supportive committee, close beach & shops Nett: $137,424 Asking: $1,095,000

• Good upside, was netting $235,000 in 2010, opposite the beachNett: $166,000 Asking: $1,600,000

ENGLISH STYLE COUNTRY INN- GOLD COAST HINTERLANDNett Profi t: $291,391 Price: $1,950,000 WIWO

Opportunity of a lifetime. This freehold English style Country Inn set in the tranquil foothills of beautiful Mount Tamborine on the Gold Coast Hinterland. Fully Licensed – two bars/dining rooms, and alfresco dining seating a total of 170 guests. Both bars themed with fabulous English and Irish memorabilia. Catering for locals, day traf� c, visitors and small and large functions including weddings and corporate events. Large comfortable two bedroom, two bathroom residence on upper storey. Large commercial kitchen, walk in freezer and cold room and state of the art Glycol beer system. Newly established Council approved B&B accommodation for up to four guests. For the hospitality professional this business is a must see.


profi les | sub-section


motel market


Property Review


2014 saw Ian and Myra Donkin become the father and daughter team to take over the management at City Plaza Apartments in Digger Street, Cairns.

Ian was retired and Mrya a professional basketball player and administrator before they took up this new challenge.

Introduced to management rights by the RAAS team, Myra has now decided to join the team and she is now a real estate and management rights broker for RAAS in North Queensland.

City Plaza – Cairns

Myra and Ian Donkin

Introducing George, Ljubica and Mitch Bubalo as the new managers of The Wharf Robina.

After owning and operating motels for a number of years, George and his wife Ljubica decided to explore the idea of management rights. It was the ideal business to bring their son Mitch in as resident manager and operate as a family.

After searching for some months they found The Wharf Robina as the perfect fi t for their family. After learning to adjust to the “management rights” way of doing things, they are now settling in very well and already making signifi cant improvements to the overall operation of the complex.

Narelle Filmer and the Think Management Rights team would like to congratulate the family on their purchase and we wish them all the best in their new business venture.

The Wharf Robina

George and Mitch Bubalo with Narelle Filmer

Cairns is back in the market! Comfort Inn Discovery Cairns is being offered for sale as a freehold going concern for the fi rst time in almost 10 years. This investment is blue chip, with plenty of up-side.

Located in the hospital precinct, on the CBD fringe, Comfort Inn Discovery boasts a variety of accommodation options ideal for both domestic and international guests and, very importantly, for the corporate traveller.

Its recent branding as a Comfort Inn by Choice Hotels has produced a very healthy premium on room rates, above those previously achieved.

Results are set to fl ow through in the second half of this fi nancial year, establishing a fi rm foundation for profi table sales ahead. With 53 rooms,

restaurant (currently leased), two pools, dual street frontage and a large reception area, this is an opportunity not to be missed.

The leasehold business is positioned for sale concurrent with the property investment, presenting an extremely attractive freehold going concern

proposition. After a number of

years together, both parties have

decided to capitalise on their

respective investments.

Seldom do inner city

properties enter the market,

so this is a rare and signifi cant

opportunity – INSPECT NOW!

Cairns is back in the market!

Region: North QueenslandLocation: CairnsType: MotelNett: $553,500Price: $4,950,000

Agent Details:Shane Mullins, Resort Brokers, 0447 185 [email protected]

At a glance...

Collectively we have over 50 years’ experience in Management Rights operation and sales and have sold over 400 Sunshine Coast Management Rights.

Right now we have more quali� ed buyers on our books than we have ever had so contact us for a con� dential no-obligation appraisal of your business.

Barry0438 554 995

Matt0410 343 219

John0407 594 142

www.managementsales.com | [email protected]

Matt Campbell and John Hellyer at ARMS are very excited to welcome Barry Davies to the ARMS team as a fellow partner and director of the business.

Ordinary Blokes – Extraordinary Brokers!

Management Rights Pty Ltd - ABN 79 003 353 919PO Box 80 The Entrance NSW 2261 - Fax 02 4332 7629Pip West: 0421 048 408 or Matt Devlin: 0400 338 623

www.managementrightsnsw.com.au

Permanent Management RIghts

Newcastle, NSW

Rare opportunity to own a permanent management rights north of Sydney in NSW!

This building is very low maintenance with no gardening, pool maintenance, gym maintenance, or even mowing required.

The building is very popular with the local market which is great for business.

The manager’s apartment has 4 large bedrooms two bathrooms and has New York warehouse styling.

The Offi ce is separate and exclusive use which reduces the purchase price and allows for a better return on investment.

THIS ONE WON’T LAST LONG! BE QUICK!

Location: Newcastle

Region: NSW

M/R Type: Permanent

Nett Pro� t: $205,000

Price: $1,500,000

Contact Matt Devlin 0400 338 623

Tropic OasisCoffs Harbour, NSW

Meticulously presented resort style complex is located just out of Coffs Harbour in a peaceful suburb called Korora Bay.

Separate ground fl oor offi ce/reception rented with 15 year lease. Swimming Pool, covered BBQ area, Spas, Gym, Large lagoon on property, coin operated games room with many different games. Off street car parking. Close to popular tourist attractions such as the Big Banana, Pet Porpoise Pool, Whale Watching, White Water Rafting, and more. This is an ideal family holiday location that attracts repeat business. Some of the villas are huge which allows accommodation for sporting groups and large families.

Location: Coffs Harbour

Region: NSW

M/R Type: Holiday

Net Pro� t:$128,199 (Incl B/C Salary)

Business Price: $385,000

Asking Price:$585,000 (Incl 2BR Mgrs Apt.)


Reap the RewardsCoffs Harbour, NSW

Get in at ground level and drive your income skyward

3 minutes from the Big Banana tourist attraction in Coffs Harbour and only 5 minutes from the beach. The current managers have built this resort up by opening a restaurant which has increased occupancy, has also allowed them to utilise the Chapel and to book and cater for weddings along with many other functions and large sporting groups. The managers house is 3/4 bedroom with 2 bathrooms and an open plan living area. There are 3 lock up garages with granny fl at attached and an additional 3 carports. The offi ce/reception is also attached and is located at the entrance to the resort.

A brand new commercial laundry has just been installed which is currently only being used to launder towels.

Location: Coffs Harbour

Region: NSW

M/R Type: Holiday

Nett Pro� t: $402,000

Price: $1,880,000


Less competition from rival accommodation venues Less reliance on International tourist arrivals Less worries about a ‘looming” Bed Tax! Less concerns over the fl uctuating Aussie Dollar Less Stamp Duty on ALL NSW Management Rights sales Less fl oods and other natural weather orientated disasters Less “seasonal” vacancy fl uctuations Less STRESS!

WHERE LESS IS MORE!

GOLD ON THE GOLD COAST!

Modern, permanent complex• Comprising over 100 units with large rental pool

• An excellent body corporate salary of $196,876 p.a.

• The manager’s residence comprises 4 bedrooms, 2 living areas and parking for 4 vehicles

• 25 Year Agreement with 23 years remaining

• Large, commercially zoned o� ce with street frontage

Buildings of this calibre are extremely sought-after. An excellent opportunity for the astute manager to further increase this established business.

LIZ LAVENDER, EXCLUSIVE AGENT

www.lizlavendermr.com.au

NEW LISTING! Asking $2,458,000 Nets $385,000 p.a.


profiles | sub-section

Spotlight on motels

A motorist’s hotel - shortened to motel - is concept that grew up around the American highways of the 1920s.

These motels are designed for motorists and are usually a single building of connected rooms with doors that face a parking area. Motels, freehold or leasehold are often individually owned but many motel chains do exist.

Motels are found throughout Australia, most towns with a population of a 1000 or more will have at least one motel. The size and number of the motels in an area really depend on the popularity of that location or a demand. Most motel rooms are set up to accommodate at least two people, in either a double or in two single beds. Family rooms can be available and most rooms are equipped with their own bathroom, tea and coffee-making

facilities, sometimes a small refrigerator and occasionally a kitchenette is provided.

Some motels have a restaurant, bar or café on the premises that can be a lucrative add-on, but it is more common for motels to simply provide breakfast. Tariffs are generally just for the room and this can vary greatly from $50 to $200 per person per night. It is very much dependant on the motel’s whereabouts and the standard of facilities provided.

Purchasing a motel can be a great investment as there are many attractions: working for yourself, working from home, meeting new people and the

opportunity for growth and profit.

However there are many issues that potential buyers should consider especially with changes in economic conditions whether global or due to local and seasonal changes that can lead to an oversupply and under-use. These issues can result in harder times as operators are driven to cut costs and compete on price.

Compared to previous buoyant years the current market for motels is relatively quiet according to, Andrew Morgan from Queensland Tourism and Hospitality Brokers, one of Queensland’s specialist motel, hotel & caravan park brokerage

firms. “This seems to be a result of a lack of confidence throughout the broader economy more so than an industry issue. The occupancy rates in many areas of the state are lower than they have been in the past and this has caused some hesitation from the market looking to acquire motel operations. There are however many excellent buying opportunities within the motel industry as a result and smart investors are taking advantage of this and looking to expand their portfolios,” he said.

As with every business, it is all about the price that buyers are prepared to pay. While owning the freehold is an attractive option, it can represent


motel market


Spotlight on Motels


"...Now is an excellent time to buy, particularly in the leasehold sector. The freehold market is a bit of a different story..."


sub-section | profi les

a considerable fi nancial burden and leasehold may be a more attractive route to take in addition there are far more leasehold properties to choose from in the current climate.

Mr Morgan said, “The availability of motel businesses is good at present and the market can be best described as a buyer's market. There are a number of good quality motel complexes throughout the state that are being offered for sale by motivated vendors at very realistic prices. Now is an excellent time to buy, particularly in the leasehold sector. The freehold market is a bit of a different story. There have been very few good quality freehold motel businesses available in recent times. Those that have been well presented and priced realistically have sold within short marketing periods. Freehold buyers have found it diffi cult to fi nd suitable motels due to the lack of supply.”

Mr Morgan divulged that the present motel buying market is a “mix of experienced operators and those new to the industry”.

The experienced operators he explained have been looking to expand through the acquisition of larger motels, to increase the number of units or to diversify by acquiring a motel business in a different region. “The high levels of cash fl ow that a leasehold motel offers has been a trigger for these types of acquisitions,” he said.

Buyers new to the industry have been relatively quiet due to a lack of confi dence in the economy but “we have witnessed an increase in enquiries from this sector with many now deciding it is time for a change of lifestyle. We envisage the demand for motels will increase over the next six months as many try to enter the industry through some of the good buying opportunities that are currently available,” Andrew clarifi ed.

Mike Phipps is the director of Mike Phipps Finance, a

boutique fi nance brokerage and consultancy service to the industry. He described the industry as “mostly performing well” and conceded that “operators who bought in some mining areas are suffering as the resource sector slows” but he said “banks remain generally supportive.”

Mr Phipps uncovered a trend “toward people moving out of less profi table businesses into motels”. He also added that “regional centres with diverse demand drivers are doing well”.

Meanwhile, Mr Phipps noted, “A wide variety of guests and a wide variety of demand drivers is key to essentially de-risking your business and ensuring that bookings do not suddenly dry up.”

When motels are enjoying a strong demand he explained it may be due to something in the area.

He stressed it could be an infrastructure project, a resource sector expansion and a special event. The trick is to understand the likely life of the project that is driving demand and the lay of the land once the project is complete.” A hot area for buying motels was once the mining towns but this trend has not lasted and many motels in these areas are now struggling.

His advice to a buyer is clear: “Just make sure you are not buying on a single unsustainable demand driver or trend and have a plan B.” Banks are keen to lend

to the industry he explained but they are seeking business plans and cash fl ow forecasts and he advised that “fi rst time operators particularly need to ensure they engage industry experts to assist”.

Finally, added Andrew Morgan, “For buyers the only difference in fi nancing freehold

and leasehold motels is the variant of what the lender requires. In general terms lenders will loan approximately 50 per cent of a leasehold purchase or 65 per cent of a freehold purchase. This can change depending on the structure of the fi nance and the strength of the business and experience of the operator. If all the elements stack up in the lenders view then they will be happy to lend on either freehold or leasehold”.

Mr Morgan advised, “Working with experienced industry lenders and mortgage brokers is the key to a successful purchase with some lenders losing business to those who were able to get the fi nance through promptly and without hassle for the customer.” ■

By Mandy Clarke,Industry Reporter

55resortnews | february 2015 55

Spotlight on Motels

Property Guidemanagement rights • hotels • motels • resorts • holiday parks • time share • hosted

MIKE PHIPPS FINANCE ACL (364 314)

management rights and accommodation specialists

fresh ideas...Mike Phipps 0448 813 090 mike@mikephipps�nance.com.auPaul Grant 0448 417 754 paul@mikephipps�nance.com.au

Of�ce: 4/31 Mary Street, Noosaville, Qld 07 5470 2194

www.mikephipps�nance.com.au

Mike PhippsAndrew Morgan

Motel Division

Picks of the Month Some of the best motel listings on the market...

CELE

BRATIN

G 30 YEARS

176WE SOLD

PROPERTIES

LAST YEAR!

Fabulous Freehold Motel in Sydney

Nett: $908,907 | $8,250,000

• 31/2 star AAA rated 51 room and apartments – recently refurbished

• Less than 45 minutes to Sydney CBD• 3 bedroom residence – swimming pool &

new BBQ area

Shane Wynhoven

0424 174 592

02 9904 8224

Cairns Freehold Motel Under $5m

Nett: $553,000 | $4,950,00

• 53 units and centrally located within the hospital precinct and CBD fringe

• New branding; Comfort Inn, Choice Hotels• This is the best inner city property on the

market today. Be quick this won’t last long!

Shane Mullins

0447 185 001

07 3878 3999

Barooga FH – Best Property in the Region

Nett: $521,375 | $3,600,000

• 14.5% return on investment• 30 Rooms AAA 4 star rated with recent refurb• Opportunity for investors to split the

property and sell the lease• Five acres of prestige land in prime location

Liz Galea

0417 334 298

03 9347 3100

Magnificent Motel in Prime Location!

Nett: $365,710 | $2,695,000

• 26 unit freehold motel with newly built section of 10 units and 3 bedroom residence

• Extremely good increase in T/O last 6 months• High occupancy rates with excellent

reviews on tripadvisor

Russell Rogers

0416 166 909

02 9904 8224

61 Rooms with Brand New Lease

Nett: $309,116 | $1,050,000

• An excellent opportunity for an experienced hands on operator

• Recently refurbished w. views of Traralgon Golf Course & excellent Princess Hwy frontage

• Genuine upside

Stuart Charles

0458 588 472

03 9347 3100

Motel Lease in Booming Nth NSW Beach

Nett: $216,714 | $739,000

• 24 year lease• 26 executive studios and family rooms• Function room & bar, no restaurant• 71% Occupancy & fully refurbished• Easily managed by a couple

Ian Dore

0412 752 238

07 3878 3999

resortbrokers.com.au1300 665 966

CELE

BRATIN

G 30 YEARS

176WE SOLD

PROPERTIES

LAST YEAR!

Barooga FH – Best Property in the Region

Motel Lease in Booming Nth NSW Beach

Nett: $216,714 | $739,000

Multi Award Winning Freehold Motel

Nett: $267,054 | EOI

• Rare historic award winning freehold opportunity

• Manageable 22 rooms currently operated under management

• Proven years of consistently high occupancy

James Carrick

0400 664 065

02 9904 8224

Position, Position, Position!

Nett: $242,282 | $795,000

• Fabulous leasehold motel in the centre of a busy town

• Strong tariffs, solid steady trade, well supported by corporate sector

• 3 bed living & kids can walk to school

Lindsay Cooper

0418 711 047

07 3878 3999

Be Quick! Rare Brisbane Motel Lease

Nett: $610,409 | $2,380,000

• 34 well presented 3.5 star rooms• Consistently good occupancy with very

good repeat business• Excellent opportunity with room to

improve in areas

Steve Campbell

0407 220 668

07 3878 3999

Majestic Guesthouse in Regional NSW

$1,595,000

• Rare passive investment • 16 beautifully appointed rooms with

spacious four bedroom managers residence• Full 25 year lease - excellent tenant • Complete refurbishment in 2001

Andrew Rendall

0412 635 344

02 9904 8224

SOLD!Sebel Launceston

resortbrokers.com.au1300 665 966resortbrokers.com.au

Motel Division

Picks of the Month Some of the best motel listings on the market...

CELE

BRATIN

G 30 YEARS

176WE SOLD

PROPERTIES

LAST YEAR!

• 7 asking price offers • 11 weeks from listing to settlement• Sold for listing price just under $10m✓

Trudy Crooks

0477 882 210

07 3878 3999If you want results give Resort Brokers Australia a call!


profi les | Magic Mountain Resort

Putting the sparkle back into Magic MountainWith incredible views overlooking the Gold Coast Hinterland, the award-winning Gold Coast beaches and the thrilling skyline of Surfers Paradise, Magic Mountain Resort truly has an awe-inspiring outlook.

Magic Mountain Resort offers spacious fully self-contained two and three bedroom apartments and is located high on Magic Mountain's old theme park site, which holds sentimental memories for many older Queenslanders.

In 1962, Page Newman built the Nobbys Beach chairlift as a gamble that paid off in its fi rst year of operation when the chair-lift carried 40,000 people. In 1976 the park was sold to George Carrett who then owned the park until 1982. Attractions developed during this time including the popular dry-slide and the iconic Magic Castle where a regular magic show was hosted and a boom in attendance fi gures prompted the construction of a 500-seat theatre.

The area was renamed Magic Mountain and became the Gold Coast's fi rst amusement park. Mr Carrett sold the park in 1982 and it underwent a $13.6 million redevelopment to create a large theme park. It closed for good in 1991 when Dreamworld opened. This site was redeveloped into the

fabulous and fun Magic Mountain Resort.

Jurie and Annelize Bender are the current resident managers of the resort, originally from South Africa where they were both police offi cers for many years. This is where Annelize admits they honed their adept people skills. The couple immigrated to New Zealand 15 years ago and worked together there, fi rst as security contractors, replenishing ATMs and then for the New Zealand police for seven years as fi rearm instructors.

They made the move to Australia two-and-a-half years ago and worked for a resident manager in a corporate high rise building in Brisbane: Jurie as the maintenance manager and Annelize as the property manager. Annelize explained, “In October 2013 we thought we knew enough and bought our fi rst management rights here at Magic Mountain. We found out the hard way that we did not know enough and we still don’t!”

Jurie and Annelize bought the management rights for Magic Mounatin Resort through Alex Cook from Resort Brokers in conjunction with Narelle Filmer from Think Management Rights. They immediately saw potential for growth in this iconic family resort, which they felt was crying to be spruced up. The complex has 151 apartments and has a good mix of owner occupiers, permanent rentals and holiday

units. The couple was prepared to put in a great deal of hard work to ensure that this beauty reached its full potential.

The complex is 19 years old and the dated 1990s, terracotta Mediterranean look is still very much in evidence. Annelize admitted, “It was in desperate need of a modern makeover.”

Work started in May last year and is due to be fi nished very soon.

The refurbishment has over run its planned schedule and Annelize explained, “It was a nightmare getting all the

scaffolding on the hilly terrain and we had to sacrifi ce a lot of our lush palm trees and plants. The guests have been understanding and we have not had many complaints. We did our best to allocate units to ensure our valued holiday makers were not overly disrupted.”

In June last year, they had the gym upgraded, replacing all of the old equipment with state of the art apparatus as well as a repaint and a new carpet. The reception area is presently undergoing a major upgrade with the re-tiling of the fl oor and new signage. “The original Magic Mountain painted sign at the

58

"...Magic Mountain is the epitome of everything that is great about a truly “Aussie” Gold Coast family holiday..."


Magic Mountain Resort | profiles

top of the complex has been replaced, the owners voted to have a neon Magic Mountain Resort sign erected. This new neon sign can now been seen all the way down the southbound Gold Coast Highway,” Annelize revealed.

Magic Mountain is the epitome of everything that is great about a truly “Aussie” Gold Coast family holiday.

This resort is perfect for families of all sizes having large two and three bedroom self-contained units and three splendid pools, one of which is a sprawling lagoon pool with two little beaches on each side, ideal for small children to play in the shallow waters and in the sand. There is also a bubbling spa for the parents, the heated waterfall pool and then, of course, is the legendary infinity pool with a hot spa that sits at the very top of the resort. Annelize added, “Guests can relax here in the water and enjoy the stunning expansive views of Nobby Beach and the Broadbeach skyline."

When the renovations are complete, Jurie and Annelize will be launching their marketing campaign to promote the magical family resort. The resort’s website is being revamped with new images and a short video to showcase the resort’s brand new look.

To match the fresh modern look of the exterior of the resort,

a program has commenced to revamp the interiors of the units. Once finished it will certainly put the resort up there as one of the best family resorts on the Gold Coast.

Annelize could not contain her excitement about the future of the resort and revealed that they have also made their units available for bookings for the Commonwealth Games in 2018.

“The world’s media will descend upon the Convention Centre and we are ideally located to attract a lot of bookings for technicians and support staff,” she said.

The couple bought this business knowing that it was somewhat run-down but they have achieved an incredible amount within the first six months of management.

They have had to learn on the job, build sound relationships with two body corporates and soar through a total revival to remarket this great resort.

The typical ‘Queenslander’ laid back lifestyle here suits this

couple entirely as they love to be near the ocean and Jurie loves to fish. When the craving for fishing gets too much, “he “works” part-time on the Gone Fishing charter boat in Southport and is also a master at barbecue or braai as it is called in South Africa,” added Annelize.

The secret to success in this business, she said, is down to “working hard, having lots of patience and an especially good sense of humour”. Satisfaction is won is when you exceed your guests’ expectations.

“Positive communication with people is crucial - from owners and body corporate members to long term tenants and holiday guests – always be helpful and friendly,” Annelize said. ■

By Mandy Clarke, Industry Reporter

59

RSG is proud to support Magic Mountain Resortwith professional housekeeping

and cleaning services.

Please phone Kevin Bird on 0488 66 36 36for a no obligation quote or [email protected]

"As our preferred supplier, RSG has delivered consistently high standards of housekeeping."- Annelize Bender, Property Manager, Magic Mountain Resort

Trent Pevy and the team at Pevy Lawyers are proud to be the chosen legal advisors

for Magic Mountain.

We wish Jurie & Annelize Bender and their staff every success.

Jurie and Annelize Bender


preferred supplier | Profi le: Australian Resort Management Sales

Management rights sales is our only businessAustralian Resort Management Sales – ARMS - was established on the Sunshine Coast in 2002 by John Hellyer and Barry Humphries after both had previously worked as North Coast representatives for a Gold Coast based management rights broker.

Having both lived and worked on the Sunshine Coast for over 15 years Barry and John realised that they could better service their management rights clients and customers from a local base and now operate from a centralised Mooloolaba offi ce.

With the business growing rapidly Matt Campbell joined the fi rm as a management rights sales consultant in 2004 and in 2005 became a full partner with John and Barry. The team has a broad and extensive knowledge of the skills needed to successfully

operate your own business having been self employed in various successful businesses for many years. Barry Humphries retired from the business in 2013 and only this month the team was very excited to have the vastly experienced specialist management rights broker Barry Davies join as a partner and Director

Management rights sales is our business"We specialise in matching sellers and buyers in an open honest environment to achieve the best possible result for all parties. We don’t sell houses, land, cafés, takeaways and the like. We only sell management rights and we are good at it because we enjoy what we do.

"Our association with the seller and buyer does not end after the sale - what starts

out as a business association almost always ends up as a friendship. That is why we genuinely enjoy doing what we do (the commissions add to the enjoyment!)

"Our team members pride themselves on their after sale support. With a combined 50 years hands-on operational experience as resident managers and sales, we have “been there and done that”. We are just a phone call or email away to offer advice and support on marketing, guest and owner relations, housekeeping, IT systems, licensing and other government issues, relief management etc."

Our mission statement“Honesty, professionalism and integrity in all that we do equals sustainable repeat and referral business. We are here for the long term.”

Recent SalesIn the last 12 months or so we have sold over $36 million dollars worth of management rights including:-Element Coolum, Silver Sea, Ocean Reach, On The Bay, Pandanus Coolum, The Enclave, Noosa Hill Resort, Pacifi c Horizons, The Village, Seamark On First, Sandy Beach, Montpellier, Pacifi c Beach Resort, Endless Summer,Noosa Entrance, The Emerald, Centrepoint Apartments, Noosa Place, Noosa River Sandy Shores.

Industry associatesIn a highly specialised industry such as management rights it is imperative that prospective purchasers, most of whom will be investing their life savings, consult only with other industry specialists such as those advertising on these pages. We appreciate their support and could not do our job without them.

60

Stephen ShirleyB Comm, FCA

Due Diligence, Audit, Projections

T 07 5456 2991F 07 5456 1992 M 0400 644 473

E [email protected]

Trent Pevy and the team at Pevy Lawyers are proud of their long association with

Australian Resort Management Sales and wish John, Matt & Barry the very best. We share their complete commitment to the

Management Rights and Motel industries.

A proud supporter of Australian Resort Management Sales

Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 (“Suncorp Bank”) 22527 19/03/14 A

Talk to someone who understands your business.Contact Steve Austin today, your Sunshine Coast Management Rights specialist:

Steve AustinBusiness Banking, Sunshine Coast

0408 776 067


Profi le: Australian Resort Management Sales | preferred supplier

61

MIKE PHIPPS FINANCE ACL (364 314)

management rights and accommodation specialists

no surprisesMike Phipps 0448 813 090 mike@mikephipps�nance.com.auPaul Grant 0448 417 754 paul@mikephipps�nance.com.au

Of�ce: 4/31 Mary Street, Noosaville, Qld 07 5470 2194

www.mikephipps�nance.com.au

Congratulations to John, Matt and

Barry, your support is greatly

appreciated!!

Congratulations to

Barry, your support

Our team of experienced management rights due diligence

quality services for all areas of Property Management. All

fee basis. Call today to see how we can help you.

Congratulations to Barry Davies on joining Matt Campbell and John Hellyer at Australian Resort Management Sales. A strong addition to a strong team. We recommend listing

your business for sale with ARMS for great results.

1300 797 858 I www.ascendia.com.au

• Brisbane • Noosa• Mooloolaba

Proud to work with

Barry Davies, John Hellyer and Matt Campbell


preferred supplier | Profi le: Australian Resort Management Sales

62

[email protected]

John, Ma�hew and the team at Mahoneys are proud of our ongoing association with John & Ma� from Australian Resort Management Sales and congratulate Barry on joining them.

John HellyerPh: 07 5444 7966 Mob: 0407 594 142Email: [email protected]

After setting up and operating successful building and building supply companies in Victoria, New South Wales and Queensland, John and his wife Janet fi rst became involved in management rights in 1994 and, since then, have owned and operated both permanent and holiday complexes.

Janet is the all important back-up on the administration side and is available to assist new managers settle in if required.

With 20 years involvement in the industry John has been an ARAMA committee member for some time and until recently was the Sunshine Coast president, Queensland vice-president and on the ARAMA national executive.

Testimonial: “We used John Hellyer from ARMS when purchasing our fi rst management rights. Through questioning and really listening to our wants and needs he was able to fi nd the right complex for us. He is honest and works hard to help in all aspects of the industry.”

– John & Judy Vernon, 84 The Spit, Mooloolaba

Barry Davies

Ph: 07 5444 7966 Mob: 0407 594 142Email: [email protected]

Barry has been self-employed for most of his working life in contract diving and property and business sales and so knows the hard work and commitment involved.

He is the second longest specialist management rights salesperson on the Sunshine Coast having being doing what he does best for over 15 years. The amount of repeat and referral business that he generates is testimony to his easy going open manner and professional commitment to both buyer and seller.

Testimonial: I have known Barry Davies for 10 years in his capacity as a real estate agent and broker specialising in the management rights sector of the accommodation industry. "I consider Barry to have the highest standards of professional conduct and integrity, combined with a highly personalised approach to any business transaction. You will derive a great deal of confi dence and comfort from knowing that Barry has your interests at the forefront of his involvement in the purchase or sale of a commercial accommodation business. "I cannot recommend him more highly. – Alan Roberts

Our Team: Sunshine Coast


Profi le: Australian Resort Management Sales | preferred supplier

63

One of the Sunshine Coast’s most experienced �rms in on-site management rights transactions.

Commercial & Business Law Property LawLitigation & Dispute Resolution Retirement VillagesWills & Estate Planning Body Corporate

Damian Quinn (07) 5443 5266www.simpsonquinn.com.au

Management Rights Transactions

SUNSHINE COAST & QUEENSLAND WIDE

Damian Quinn

Matt Campbell

Ph: 07 5477 1989Mob: 0410 343 219Email: [email protected]

Matt came to the management rights industry after a successful career in teaching, spanning 12 years in the state and private school systems.

He and his wife Michelle, along with their three children, have lived in and operated a holiday complex for four years.Matt’s communication skills ensured a smooth transition into the ARMS team in late 2004, with sales exceeding expectations in his fi rst 12 months.

Testimonial: “As a rights owner himself, Matt’s knowledge of the industry was both fi rst-hand and reliable. But he also understood our practical needs and helped us with our accommodation etc. It became clear to us that Matt was a genuine person with a great deal of integrity - someone we could trust and be confi dent in. His negotiating and handling of the business transaction between the two parties was respectful, sensitive, timely and professional. Dealing with Matt has been a pleasure.”

– John & Alison Raymond, Windsong Apartments, Caloundra

Glen Eden Resort– Peregian BeachNett: $230,000Unit Value: $470,000Price: $1,630,000

Imagine strolling from your self contained townhouse down a short tree lined pathway onto 16kms of pristine white sandy beach...

Rare absolute beachfront property (no roads to cross) situated behind the dunes with

great holiday feel & facilities. Excellent repeat business.

Healthy return on investment with good growth potential by converting the permanent rentals to holiday rentals. Units have been re-furbished to a good standard.

Amenities include pool, spa, sauna, cable TV, BBQs & conference area. Manager’s unit 128sqm 3 bedroom (2 bedrooms upstairs, 1 + living downstairs), private courtyard & aircon throughout.

There are 40 two & three bedroom units in the complex wit 33 in the letting pool.

John Hellyer Barry Davies Matt Campbell0407594142 0438554995 0410343219

BRAND NEW & EXCLUSIVE LISTING

In the last 12 months or so we have sold over $36 million worth of management rights including:-

Element Coolum Silver SeaOcean Reach On The BayThe Enclave Noosa Hill ResortPaci� c Horizon The VillageSeamark On First Sandy BeachMontpellier Paci� c Beach ResortEndless Summer Noosa EntranceThe Emerald Centrepoint ApartmentsNoosa Place Noosa River Sandy ShoresPandanus Coolum

For more information please contact:Australian Resort Management Sales

Climate Control has been supplying the Gold Coast, Southern Brisbane and Northern New South Wales regions with

quality air conditioning services since 1977.Climate Control o�ers a complete range of air-conditioning services to meet your specific requirements including design, service, installation, repairs, parts and maintenance. We are commercial air conditioning specialist, servicing inverter split systems, ducted systems, multi-unit split systems, VRF units and commercial package systems.We are also fully experienced mechanical contractors and can assist with any enquiries you may have in regards to ductwork repairs and/or replacements, toilet exhaust fans, and car park exhaust systems.

Contact our o�ice and a member of our experienced team will visit with you to discuss your options and provide an obligation free quotation.

car park exhaust systems.

Call 07 5522 1044 www.climatecontrol.net.auemail: [email protected]

Directory preferred suppliers

resortnews | february 2015 65

Erika Thomas & AssociatesManagement Accountants, Trust Acc Auditing, Pre-Purchase Income Verification

[email protected]: (07) 5575 9649 Fx: (07) 5587 7219 Mob: 0411 841 868

- SUNSHINE COAST -

Your Sunshine Coast Management Rights Specialists

FOR OVER 15 YEARS Verification Reports Due Diligences

Tax Planning & Structures For Sale Figures

Greg Kamp CPA07 5443 7789 [email protected]

“SMALL FIRM SERVICE,

LARGE FIRM KNOWLEDGE”

6 Church St Maroochydore

FREE 1ST INTERVIEW

- NORTH QUEENSLAND -

SPECIALISTS IN MANAGEMENT RIGHTS

Cairns & Port Douglas• Due diligence reports (financier accepted)• Business structure & tax advice• Accounting systems advice including Xero,

MYOB & Quickbooks• Trust account audits• Valuations

Please contact Michael Delaney or Robert Cuda (07) 4046 0000 [email protected]

AIR CONDITIONING

We offer…Free demonstration9 point written guaranteeUnique trade marked cleaning systemFast, reliable and on time techniciansSpecially drafted letters for owners explaining Australian Standards applicable to air conditioning systems (law)Resort Managers’ testimonials

We specialise in the cleaning and servicing of “resort” air conditioners.

Phone 07 5574 4908 / 1300 608 318 www.hydrokleen.com.au

1800 130 168 www.sanitair.com.au

• Sanitair is the #1 choice for Resort & Accomodation Industry Air Conditioner Cleaning• Pioneers of Low Pressure Air Conditioner Cleaning• With 10 Years Industry Experience• Business Excellence Award Winners • Licensed Technicians throughout QLD & NSW• Meet AS/NZ 3666.2 Standards

Personal Service. Trusted Advice.

New name...Bigger range...

with the same great service

Gold Coas t : (07 ) 5592 0266 www.LMgolds tar. com.au

Hi-Rise Air Conditioning


Always Cool Air Conditioning & Refrigeration Maintenance-Repairs-Installation-24 Hour on Call Service BRISBANE - SUNSHINE COAST - GYMPIEPh: (07) 5455 6464 E: [email protected]

ANTENNAS & COMMUNICATION

- Foxtel Digital Conversions- Antenna’s & Re-Cabling- Foxtel I.Q Installations- Digital TV Systems- TV Wall Mounting

0431 299 344

PROFESSIONAL MAINTENANCE FORDIGITAL TV & FOXTEL SYSTEMS

P: 07 5479 1999 [email protected]

BARBEQUES & /OR BARBEQUE EQUIPMENT

ACCOUNTANTS & AUDITORS

Specialist Advisers to the Accommodation & Hospitality Industry

Audits ~ Business ValuationsFeasibilities ~ Due Diligence Reports

www.hostrata.com.au

07 5574 0922

[email protected]

Accountants & Auditorsto the Management

Rights Industry

P (07) 5591 4444 F (07) 5531 1000Email [email protected]

www.dfkcrosbie.com.au

Telephone 07 55202144 Paul Shannon

[email protected]

Due diligence reports

Structure and taxation advice

Trust account auditing

Risk and superannuation

Structuring Income Veri�cation Audit Accounting/Taxation SMSF Estate Planning

Email: [email protected]

Phone 07 5534 4333

Due Diligence Auditing Taxation Business Advice

NUMBER ONE IN NUMBERS

Your Management Rights ExpertsP: (07) 5557 8700 F: (07) 5557 8710

E: [email protected]

Business MechanicTune & Service Businesses W: www.businessmechanic.com.au

BASED IN PORT MACQUARIE AND SERVICE AUSTRALIA WIDE

Ph: (02) 6583 8386 E:[email protected]

pbbconsult - Chartered AccountantsSpecialist Accommodation Industry Advisers

QLD/NSW/VICPh: (07) 5449 9992 W: www.pbbconsult.com.au

- GOLD COAST -

Access to your recommended ‘local’ suppliers.


BENEFIT FROM EXPERIENCE. Only Use Preferred ‘Industry’ Suppliers...

preferred suppliers Directory


BODY CORPORATE CONSULTANTS

7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006P: 3216 03003216 03003216 03003216 03003216 03003216 03003216 03003216 03003216 0300 || F: 3216 03053216 03053216 03053216 03053216 03053216 03053216 03053216 03053216 0305

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With local of fices across several states, SSKB provides easy accessto local community managers,

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Hartley’s Body CorporateManagement

abcm.com.au

Industry leaders with an active approach to body corporate management

CREATING A COMMUNITYwww.casselsstrata.com.au

At Cassels Strata, we make it ourbusiness to ensure your body

corporate service needs are met to the highest standard.

P (07) 3726 0050

Personal, Professional, Reliable ServiceBrisbane to Far North Queensland

P:07 5443 3138 F:07 5443 [email protected]

www.selectstrata.com.austrata title consultants & body corporate managers

- SUNSHINE COAST -

07 5438 4000www.bcpstrata.com.au

The sign of an Industry Specialist.

Whatever, Wherever, Whenever!

Access to your recommended

‘local’ suppliers.

Commercial BBQ’s & Outdoor Heating

SPARES - REPAIRS - INSTALLSQLD & Northern NSW

Phone: (07) 5531 6266 84 Bundall Rd, Bundall Qld 4217

[email protected]

BATHROOM RENOVATIONS

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For a Free Quote Call 1300 551 939

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P: F: E: W:

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Hartley’s Body CorporateManagement

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CREATING A COMMUNITYwww.casselsstrata.com.au

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P (07) 3726 0050

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Commercial BBQ’s & Outdoor Heating

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Phone: (07) 5531 6266 84 Bundall Rd, Bundall Qld 4217

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BATHROOM RENOVATIONS

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CLEANING CONTRACTORS- REFUSE CHUTES

Brisbane/Gold Coast Chute CleaningCleaning and Maintenance of all Garbage ChutesBRISBANE, GOLD COAST & SUNSHINE COASTP:(07) 3857 1108 M:0418 795 172 E:[email protected]

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COMPUTER SOFTWARE

Reservations and Trust Accounting

Daily Reconciliation – Systematic DistributionHoliday: $1,100.00 Year 1 $478.50 Year 2 +Resident: $990.00 Year 1 $330.00 Year 2 +Motel: From $110.00 to $330.00 p.a.

Free Demo and Free Trial period via Download Phone (07) 5446 2135 www.pumasoftware.com.au

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- SUNSHINE COAST -




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CALL US TODAY 0409 377 053Email: [email protected]

7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006 7/92 Commercial Rd, Newstead, QLD 4006

P: 3216 03993216 03993216 03993216 03993216 03993216 03993216 03993216 03993216 0399 || F: 3216 03053216 03053216 03053216 03053216 03053216 03053216 03053216 03053216 0305

E: [email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@[email protected]@dpxconstructions.com.au

Housekeeping Services <<<Public Area Cleaning <<<Handyman Solutions <<<

Onsite Maintenance Services <<<

JUST RELAX... WE’VE GOT THIS!!


CARPET & CARPET TILES

David McGuinness0412 661 [email protected]. wizardcarpets.com

NEW CarpEt - rEpaIrSMobile Showroom

p 55 782 774F 55 782 590

CARPET & FURNITURECLEANING/PROTECTION

Spot & Stain Removal • Upholstery CleaningFabric Protection • Tile Cleaning • Tile Sealing

Mattress Cleaning • Rug Cleaning Water Damage Restoration

• Carpets, rugs, mattresses and upholstery• Professional maintenance and emergency cleans• Water extraction and �ood restoration

Across the Sunshine CoastCall 0438 302 591 - www.�rstresort.com.au

CLEANING CONTRACTORS

Please call Kevin Bird on 0488 66 36 36 or email [email protected] for a no obligation quote

VK Cleaning ServicesPromote cleaning standards of the highest levelGOLD COAST TO NOOSAMb: 0427 824 711 Fx:(07) 5453 7586

- SUNSHINE COAST -

LIFESTYLECLEANING

David: 0421 618 566Fax: (07) 5445 [email protected]

Resort Cleaning Specialists

Brit Cleaning ServicesA Professional Service for Resort & Body Corporate CleaningNOOSA TO KAWANAPh:(07) 5474 3299 Fx:(07) 5474 3099






[email protected] 3221 2449

australianvaluers.com.au

MANAGEMENT RIGHTS & MOTEL VALUATION SPECIALISTS

GOLD COASTClaudine Overton - [email protected]

SUNSHINE COAST & FAR NORTH QLDAlex McCowan - [email protected]

BRISBANE, SYDNEY & MELBOURNEAlison Sun - [email protected]

MOTELSKyle Newbery - [email protected]

Call now for your FREEManagement Rights DVD

Management Rights Finance SpecialistsBrisbane : 07 3252 2219 • Gold Coast : 07 5580 9595

[email protected]

Management Rights Valuation SpecialistsOf�ce: 07 5581 2000Christopher Kennedy: 0412 270 828Email: [email protected]

www.cbre.com.au

REVENUE ENHANCING SERVICES IN UTILITY ADMINISTRATIONFor commercial, bodies corporate & strata titled properties

¥ Meter Reading ¥ Bill Production ¥ Debt Collection¥ Bill Presentment ¥ Payments & Receipting

¥ Bulk electricity contract & tariff review ¥ Bulk conversion of electricity supply

07 3256 7366www.meter2cashsolutions.com.au

- SUNSHINE COAST -Catalina Finance & ConsultingPurchase analysis & tailored � nancing - specialising in management rightsSUNSHINE COAST - CONTACT BARRY MALLERPh:(07) 5455 3387 W: www.catalina� nance.com.au


FLOOR COVERINGS

SOUTHPORT

9/19 WAREHOUSE RD SOUTHPORTPHONE 07 5503 0077FAX 07 5503 [email protected]/SOUTHPORTCARPETCOURT

RESIDENTIAL & COMMERCIALCARPET, BLINDS, BAMBOO TIMBER, LAMINATEFREE MEASURE & QUOTE

STRATA SPECIALISTS LIAISING WITH OWNERS, MANAGERS AND BODY CORPORATE COMMITTEES

CARPETCOURTSOUTHPORT.COM.AU

FURNITURE

Concepts,Curtain & Furniture Packages to Hotels, Apartments & Resorts

QUEENSLAND & NORTHERN NSWPh: (07) 3162 9425 www.refreshinteriors.com.au

FURNITURE - OUTDOOR

Supplier of Quality Commercial Outdoor Furniture & Accessories• New Chairs • Tables • Sun Lounges • Umbrellas • Cushions & Accessories

• Prompt Service GuaranteedREPAIRS - RESLINGS AND SUPPLY OF REPLACEMENT SLINGS TO P.V.C AND

ALUMINIUM OUTDOOR FURNITURE

Ph 07 5594 0788www.LEISUREPRIDE.COM.AU

VISIT OUR PRODUCTS ON SHOW AT LEISUREWOODUnit 4, Cnr Captain Cook Dr & Kendor St, Arundel, Q



Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527. ANZ’s colour blue is a trade mark of ANZ. Item No. 75143 06.2013 W349544

CairnsMichael Donato Cairns/Northern 0466 776 864 Beaches Nick Bernabei Cairns/Northern (07) 4050 4778 Beaches 0411 023 855

TownsvilleSteve Braddick Townsville (07) 4722 3214

Gold CoastEmma Hathaway Gold Coast 0422 113 709

Sunshine CoastMark Hancock Noosa 0411 023 531Michael Clauson Lake Kawana 0411 023 533

BrisbanePaul Geary Brisbane 0401 992 632

Central QueenslandKeith Dahms Rockhampton (07) 4931 7718 0428 115 486Amanda Alderson Mackay (07) 4951 9619 0407 135 091Port DouglasRick Staunton Port Douglas (07) 4098 2735 0428 105 716

Management Rights Specialists

349544_MANAGEMENT RIGHTS SPECIALIST AD_75143.indd 127/06/13 4:11 PM

ACL (364 314)

fresh �nance...Mike Phipps 0448 813 090mike@mikephipps�nance.com.au

Paul Grant 0448 417 754paul@mikephipps�nance.com.au

www.mikephipps�nance.com.au4/31 Mary Street, Noosaville, Qld - 07 5470 2194

ENERGY MANAGEMENT CONSULTANTS & SERVICES

ARE YOU PAYING TOO MUCH FOR ELECTRICITY?

Ph. 1300 734 088 Fax. 07 5568 0750www.wattutilities.com.au

• Account Management• Energy Audits• New Market Contracts• Contract Renewals• Tarriff Reviews• Contestability Assessment• Consulting

FINANCE

Talk to our trusted Management Rights Specialists today

Natasha Gray Business Banking Manager, Gold Coast

0459 840 305

Cameron Wicking Business Banking Manager, Brisbane South

0423 849 124

Steve Austin Business Banking Manager, Sunshine Coast

0408 776 067

Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 (“Suncorp Bank”) 15389 09/09/13 A



Insurance for Resident Managers

or call us1800 462 266

Apply Online today aon.com.au/residentmanager

INTER-COMMUNICATION EQUIPMENT & SYSTEMS

UPGRADESPECIALIST

REPAIRSUPGRADES

INSTALLATIONSAUDIO-VIDEO & CCTV

WE CAN ALSO TEST AND [email protected]

1 3 0 0 9 4 7 3 1 1Mob: 0447 917 311

MAIL BOXESSunni Clothes Hoists & Letter BoxesQuality Aust Products to Meet All Building & Government StandardsDELIVERIES QLD WIDE - INSTALLATION & SERVICE IN SE QLDPh:(07) 5592 2442 Fx:(07) 5592 2169

MANAGEMENT RIGHTS AGENTS

HEAD OFFICE: 07 3369 7200www.rnrstrata.com.au

South East Queensland, New South Wales and VictoriaRolf Effenberger: 0418 199 748

Rod Askew: 0411 758 236Mike Ferris : 0448 115 213

[email protected]

Management Rights FNQRobert Willemse: 0468 534 418

[email protected]

RnR Motel SalesWayne Bond: 0412 412 007

[email protected]

MANAGEMENT RIGHTSMOTELS, CARAVAN PARKS, HOTELS

AND LICENCED PREMISES

Email: [email protected] Web: www.tourismbrokers.com.au

1300 512 566

SERVICING • QLD • NSW • VIC • NT

Mike Huddlestone – NSW – QLD 0412 095 340

Glenys Huddlestone – NSW – QLD 0477 013 006

Tony Johnson – BRISBANE 0433 335 679

Gerard Dixon – GOLD COAST 0433 617 515

Seng (Nick) Lim – Chinese Market 0488 030 853

Peter Middlebrook – NSW Sth Coast 0421 904 675

Debbie Nicholson – QLD - NSW 0430 462 370

Warren Sweetman- NSW 0498 965 005

Glenn Warren - QLD 0411 161 973

www.tourismbrokers.com.au

Onsite Rights Onsite Sales

Receive the ultimate in service and results by using an international brand when buying and selling Management Rights

MR Sales: 07 3399 1766Unit Sales: 07 3399 1944

rhc.com.au/onsiterightsrh.com.au/onsitesalesemail: [email protected]

E l i z @ l i z l a v e n d e r . c o mw w w w. l i z l a v e n d e r m r. c o m . a u

0418 759 939

“QUEEN OF MANAGEMENT RIGHTS”

THE $500MSALES LADY

Liz LavenderMANAGEMENT RIGHTS

2% COMMISSION20 YEARS PROFESSIONAL SERVICE

“QUEEN OF MANAGEMENT RIGHTS”

Liz Lavender

[email protected]

Whether buying or selling, enjoy a whole extra level

of service with RAAS.Brisbane 07 3299 1744Gold Coast 07 5593 0007Sunshine Coast 0407 029 138Sunshine Coast 0406 075 270Cairns 0416 063 952Townsville 0458 465 158


The Outdoor Furniture Specialists

Aluminium & Poly/PVC Furniture | Tables | Umbrellas

07 5513 1007 www.casualfurniture.com.auFactory: 1, 31 Machinery Drive, Tweed Heads South, NSW 2486

“Makers of the bestlong-term value

outdoor furniture”

GLASS INSTALLATION/REPAIRS


• Shower Screens• Door Maintenance • Mirrors • Splash Backs • Door & Window Glass Replacements

230 McCormack St Cairns QLDP: (07) 4053 4822 M: 0427 774 [email protected]

SERVICINGCAIRNS

SERVICINGCAIRNS

HOTEL, MOTEL &RESORT SUPPLIES

tel 1300 557 415 mob 0434 264 324 fax 07 3041 3249april@nationalhotelsupplies.com.auwww.nationalhotelsupplies.com.au

Supplier of Quality Guest Amenities & Hotel Products – Australia Wide

Your partner in creating the perfect guest experience

INSPECTION & TESTING SERVICES

0417 797 394www.criticalassetthermal.com

[email protected]

Thermal inspection of your assets and a professional report meeting the internationally recognised Infraspection Institute Standard.

INSURANCE

ACE IRM Insurance Broking Group Pty LtdRegistered Insurance Brokers

Licence 237361 ABN 34 010 596 700

Phone 1300 738 223 or 07 3807 2050 Email [email protected]

www.aceirm.com.au

Practising as a professional in today’s �nancial world can be rewarding at the same time risky,

that’s why ACE IRM is here to assist you.

WANT THE BEST INSURANCEFOR YOUR OWNERS ???

• Body Corporate Insurance• Landlords Protection Insurance• Hassle Free Claims Service• MGA was founded 38 years ago• MGA has 35 of�ces throughout Australia

Call us now for more information!(07) 3720 6000

AFSL 244 601 ABN 29 008 096 277

WE WORK FOR YOU!





Bakers & CoCommercial, Industrial & Body Corporate Painting, Abesailing SpecialistsSUNSHINE COAST, BRISBANE & GOLD COASTPh:(07) 3356 7482 W: www.bakersco.com.au

PEST CONTROL

www.magnumpestcontrol.com.au

For all your pest control needs

1300 73 88 58

PLUMBERS & GASFITTERS

1300 307 602www.tapdanceplumbing.com.au

0424 607 459

Plumbers Drainers Gas Fitters Strata

“We’ve been using Tap Dance Plumbing at Palazzo Versace for the last 2 years with

fantastic results.” - Cassie McAuliffe, Owner Relation Manager,

Palazzo Versace Gold Coast

SHEET METAL

Stainless Steel Handrails • Restaurant Fit-Outs • Exhaust Duct Work

Fx 07 5520 7966 M 0413 432 294

[email protected]

COOLANGATTA TO BEENLEIGH

SIGNS

- GOLD COAST -Sign-A-RamaAll Signage & Design-Directional-Safety-Lightboxes-3D & A-FrameGOLD COAST TO TWEEDPh: (07) 5520 7911 W: www.signsgoldcoast.com.au

SOLICITORS


BUYING OR SELLING? Contact Australia’s Leading Management Rights Broker

Phone: 07 5555 8200Email: [email protected]

Specialising in Management Rights & Resort SalesServicing Queensland & New South Wales

Head Of�ce: Suite 1 Ground Floor Equinox Sun Resort, 3458 Main Beach Parade, Surfers Paradise Qld 4217

www.mrsales.com.au

www.managementsales.com

The Management Rights SpecialistsSUNSHINE COAST

John Hellyer 0407 594 142Matt Campbell 0410 343 219

[email protected]

Australian Resort Management Sales

Barry Davies 0438 554 995

Think – Buying or Selling Management Rights

www.thinkmanagementrights.com.au

Narelle Filmer 0459 229 744

Wayne and Linda Stoll0452 181 505

Your Joy in Real Estate

Robert Lin (Principal, MREIQ)

P | (07) 3344 5858 M | 0433 000 888 [email protected] | www.joyrealty.com.au

MATTRESS CLEANING

Pure Hygiene CleaningMattress Sanitising professionalson the Sunshine Coast.Hygienically clean mattress with superior stain removal.

Upholstery & Leather Lounge Cleaning Phone: 0448 500 488

PAINTERS & DECORATORS

Brisbane (07) 3265 3654Sunshine Coast (07) 5443 9906

Specialising in: Hi-Rise Repaints Large Complexes Interior and Exterior Hi-Pressure Blasting Concrete Spalling Repair (Concrete Cancer) Waterproo�ng & Roof Membranes

LOCALLY-OWNED FOR OVER 25 YEARS

Ph 5520 1256www.anppainting.com.au

QBCC Lic No 1050861 NSW Lic No 179886C



- GOLD COAST -Halliday & TrembathManagement Rights and Body Corporte LawSUITE 10, 17 KARP CRT, BUNDALL 4217Ph:(07) 5538 9311 Fx:(07) 5592 2256


SWIMMING POOLSUPPLIES/REPAIRS

- GOLD COAST -

SUPPLIERS OF CHEMICALS & EQUIPMENT

9/99 Lower West Burleigh Rd,

Burleigh Heads, Queensland 4220

07 5535 6161 [email protected]

www.poolgear.net.au

- SUNSHINE COAST -

Proudly installed and serviced by:

Heat Pumps

Noosa 5449 7855Maroochydore 5443 2111Caloundra 5438 1588

153 Cooyar Street, Noosa JunctionPh: (07) 5447 3896 Fx: (07) 5447 3841

• equipment • repairs • regular servicing • maintenance • chemical supplies • swimming aids & toys

TELEPHONE SYSTEMS & EQUIPMENT

Resort Specialists

Phone Systems

Cloud Services

Wi�, IT & Mobiles

Maintenance 24/7x365

North Brisbaneto Hervey Bay

Telephone 07 5451 8888Toll Free 1300 884 001www.icsolutions.com.au

TRAFFIC CONTROL EQUIPMENT &/OR SERVICES

TV & VIDEO HIRE/REPAIRS




Gold Coas t : (07 ) 5592 0266www.LMgolds tar. com.au

Appliance Rentals

VALUERS - REAL ESTATE

Property valuations for units and management rights for all

major financiers.Presale advice and due diligence

for buyers.

Gold Coast, Brisbane, Ipswich & NSW North Coast

[email protected] Coast

[email protected]



Your Body Corporate LawyersSpecialising in all Management Rights

and Body Corporate Law

Level 2 / 12 Innovation Parkway, Birtinya Qld 457507 5390 1400 | [email protected] | www.gplaw.com.au

�e Management Rights Lawyers

Servicing Resident Managers throughout Australia

[email protected] www.mahoneys.com.au

BRISBANE: 07 3007 3777 GOLD COAST: 07 5562 2959

Q U E E N S L A N D

Management Rights Sales & PurchasesPhone: (07) 3202 2266 Fax: (07) 3812 1128


CERVETTO COURTICEL A W Y E R S

Level 7, 102 Adelaide Street, Brisbane Qld 4000T: (07) 3220 1144 E: [email protected]

www.hillhouse.com.au

Servicing the accommodation industry

- SUNSHINE COAST -

Management Rights and Body Corporate ExpertsTel: 07 5443 1800www.mmlaw.com.au

- BRISBANE -Courtice Neilsen LawyersManagement Rights & All Property TransactionsLEVEL 1, 180 MAIN STREET KANGAROO POINT Q 4169Ph:(07) 3391 8866 Fx:(07) 3391 03877





- GOLD COAST -Halliday & TrembathManagement Rights and Body Corporte LawSUITE 10, 17 KARP CRT, BUNDALL 4217Ph:(07) 5538 9311 Fx:(07) 5592 2256


SWIMMING POOLSUPPLIES/REPAIRS

- GOLD COAST -

SUPPLIERS OF CHEMICALS & EQUIPMENT

9/99 Lower West Burleigh Rd,

Burleigh Heads, Queensland 4220

07 5535 6161 [email protected]

www.poolgear.net.au

- SUNSHINE COAST -

Proudly installed and serviced by:

Heat Pumps

Noosa 5449 7855Maroochydore 5443 2111Caloundra 5438 1588

153 Cooyar Street, Noosa JunctionPh: (07) 5447 3896 Fx: (07) 5447 3841

• equipment • repairs • regular servicing • maintenance • chemical supplies • swimming aids & toys

TELEPHONE SYSTEMS & EQUIPMENT

Resort Specialists

Phone Systems

Cloud Services

Wi�, IT & Mobiles

Maintenance 24/7x365

North Brisbaneto Hervey Bay

Telephone 07 5451 8888Toll Free 1300 884 001www.icsolutions.com.au

TRAFFIC CONTROL EQUIPMENT &/OR SERVICES

TV & VIDEO HIRE/REPAIRS




Gold Coas t : (07 ) 5592 0266www.LMgolds tar. com.au

Appliance Rentals


VALUERS - REAL ESTATE

Property valuations for units and management rights for all

major financiers.Presale advice and due diligence

for buyers.

Gold Coast, Brisbane, Ipswich & NSW North Coast

[email protected] Coast

[email protected]



Your Body Corporate LawyersSpecialising in all Management Rights

and Body Corporate Law

Level 2 / 12 Innovation Parkway, Birtinya Qld 457507 5390 1400 | [email protected] | www.gplaw.com.au

�e Management Rights Lawyers

Servicing Resident Managers throughout Australia

[email protected] www.mahoneys.com.au

BRISBANE: 07 3007 3777 GOLD COAST: 07 5562 2959

Q U E E N S L A N D

Management Rights Sales & PurchasesPhone: (07) 3202 2266 Fax: (07) 3812 1128


CERVETTO COURTICEL A W Y E R S

Level 7, 102 Adelaide Street, Brisbane Qld 4000T: (07) 3220 1144 E: [email protected]

www.hillhouse.com.au

Servicing the accommodation industry

- SUNSHINE COAST -

Management Rights and Body Corporate ExpertsTel: 07 5443 1800www.mmlaw.com.au

- BRISBANE -Courtice Neilsen LawyersManagement Rights & All Property TransactionsLEVEL 1, 180 MAIN STREET KANGAROO POINT Q 4169Ph:(07) 3391 8866 Fx:(07) 3391 03877



At Empire Hospitality we pride ourselves in providing Quality Housekeeping Solutions.

Contact us now on 02 9571 6811 or 0451 374 [email protected] I www.empirehospitality.com.auEmpire Hospitality Australia Pty Ltd - Suite 102/243 Pyrmont Street - Pyrmont NSW 2009

Our focus is on the delivery of cost effective housekeeping services and we continually strive for service excellence, through this method we have built an enviable reputation as a market leader in housekeeping services by providing site-specific delivery to each of our clients.

With proven experience in providing the best and efficient service, we are the housekeeping partners of the leading hotels and serviced apartments in Australia.

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