restricted information copyright 2009 usps mtac usps demand chain bob bernstock usps president...
TRANSCRIPT
Restricted InformationCopyright 2009 USPS
MTAC
USPS Demand ChainBob BernstockUSPS President
Mailing & Shipping Services
April 29, 2009
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Agenda
I. USPS Customer Facing Business System A. Supply ChainB. Demand ChainC. Customer Facing Business System
II. Mailing and Shipping ServicesA. OverviewB. StrategyC. SalesD. Channels- RetailE. Channels – Web, Mobile, Contact CenterF. Business UnitsG. Business Units – Marketing Mail
III. Summary
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A. USPS Supply Chain Organization
SupportFunctions
• Engineering• Facilities• Sustainability• IMB & Address Quality
USPS Supply Chain
BusinessSystems
• Retail Operations• Network Operations• Delivery Operations
GeographicAreas
• Eastern Area• Great Lakes Area• New York Metro Area• Northeast Area• Pacific Area• Southeast Area• Southwest Area• Western Area• Capital Metro Area
I. USPS Customer Facing Business SystemI. USPS Customer Facing Business System
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B. The Demand Chain Organization
USPS Demand Chain(Revenue Generation)
BusinessUnits
• Expedited Shipping• Ground Shipping• Marketing Mail• Transactions &
Correspondence
SupportFunctions
• Strategy• Advertising• Sales• Market Research• Pricing• Corporate
Communication
Customer Channels
• Retail• Web• Call Center
I. USPS Customer Facing Business SystemI. USPS Customer Facing Business System
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C. The Customer Facing Business System
USPSSupply Chain
BusinessSystems
Geographic Areas
Support Functions
Customers
USPS Demand Chain(Revenue Generation)
BusinessUnits
Customer Channels
Support Functions
MeetCustomer
Needs
• Organized to meet the needs of the USPS customer and collaborate with the USPS Supply Chain, as well as external partners, alliances and suppliers.
USPS
SuppliersPartners & Alliances
USPS Supply
ManagementCollaborateCollaborate
I. USPS Customer Facing Business SystemI. USPS Customer Facing Business System
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II. Mailing & Shipping Services
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Robert F. BernstockPresident
Mailing and Shipping Services
Tim HealyRetail Products
& Services
Gary ReblinExpedited Shipping
Jim CochraneGround Shipping
Sharon DanielStrategy
Joyce CarrierMedia Planning & Advertising
Jane LangdonInternet Channel
& Solutions
Greg WhitemanMarket Research
Steve MonteithTransactions & Correspondence
Tom FotiMarketing Mail
Business Units Channels Strategy and Support
Susan PlonkeySales
A. Overview
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
Pricing
Corporate Communications
Stephen M. KearneySVP
Customer Relations
Consumer Advocate
Customer Relations –
Events
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Project Management
B. Strategy
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
Strategic Financial Planning
Sharon DanielStrategy
Strategic Alliances
Management
PerformanceAnalysis
Business Development
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C. Channels – Retail and Commercial
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
Special Services
Consumer Products &Licensing
Tim HealyRetail
Retail Service BMEU
Operations
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D. Channels – Web, Mobile, Contact Center and Commercial
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
ContactCenters
USPS.COM
Jane LangdonWeb, Mobile,
Contact Centers
USPS.COMRe-launch
Postal One
Operations
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E. Business Units
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
Robert F. BernstockPresident
Mailing and Shipping Services
Gary ReblinExpedited Shipping
Jim CochraneGround Shipping
Steve MonteithTransactions & Correspondence
Tom FotiMarketing Mail
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F. Business Units – Marketing Mail
II. Mailing & Shipping ServicesII. Mailing & Shipping Services
Direct Mail
Tom FotiMarketing Mail
Large Advertisers
Small Business
New Products
Periodicals,Catalogs,
Saturation Segment
Periodicals
Catalogs
SaturationSegment
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The Customer Facing Business System
USPSSupply Chain
BusinessSystems
Geographic Areas
Support Functions
Customers
USPS Demand Chain(Revenue Generation)
BusinessUnits
Customer Channels
Support Functions
MeetCustomer
Needs
• Organized to meet the needs of the USPS customer and collaborate with the USPS Supply Chain, as well as external partners, alliances and suppliers.
USPS
SuppliersPartners & Alliances
USPS Supply
ManagementCollaborateCollaborate
III. SummaryIII. Summary