resume 10 6 2015

Melissa S. Washington [email protected] 4486 Fenton Rd Colorado Springs, CO 80916| (719) 217-0190 Summary I’m offering 19 years of customer service experience in medical reception, data entry, and general customer care. This experience has developed my team oriented office management style, emphasizing strong customer relationships and professional rapport. Computer Skills Skills Type 40 WPM, 10 key, Dial by phone, Knowledge of medical terminology, lab testing and general office equipment. Excellent written and verbal communication skills. Software Microsoft office, word and excel, All Scripts, Blue Pumpkin scheduling and Verint impact 360. Experience 05/28/2014 – 10/06/2015 Receptionist/Scheduler, Peak Gastroenterology Associates Check in patients in a timely manner as well as make sure all their paperwork is completed and up to date. Prepping charts/schedules for the next days appointments Direct any and all medical questions, to the, correct medical assistant, for the specific provider. Work on internal faxes and place them in the correct MA’s inbox for review Answer multiple phone lines, scheduling patients, canceling patient’s appointments, or rescheduling. Handle 100’s of referrals daily by getting the patients scheduled with the provider that specializes in the diagnosis. 03/12/12 – 05/25/2014 Customer Service/Sales Associate, Trendy’s Complete all in store customer service tasks such as product returns due to defective merchandise. Assist with merchandise sales and product knowledge for customers. Pick up, deliver and restore furniture items for sell. Set up our booths and food stand for vendor events. Manage the stores day to day operations. 10/20/2010 – 08/30/2013 Customer Service Representative, Firstsource Solutions USA Take inbound calls for Barclays Credit card customers, assisting with general customer service issues. Resolve all billing and transaction related issues. Assist with any fraud and identity theft issues. Help with all new hire training, integration and floor support. Help manage and maintain real time intraday adherence with the workforce management team. 10/20/2009 – 12/20/2009 Medical Assistant Externship, Springs Family Chiropractic Check patients in and out and assist with rooming all patients. Assist Doctor with general patient requests. Assist with all front and back office work. Such as billing, filing, soap notes. 04/09/1997 – 09/20/2010 Assistant Manager, Popeye’s Chicken. Interview, hire and train all new employees. Assist with all prep cooking and planning intraday. Count down cash registers and manage the daily cash deposited to the safe and bank. Handel, employee discipline, issues. Inspect store daily to prevent any safety and health violations. Education - 10/2009 -Medical Assistant diploma, Everest College

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Melissa S. Washington [email protected]

4486 Fenton Rd Colorado Springs, CO 80916| (719) 217-0190

Summary I’m offering 19 years of customer service experience in medical reception, data entry,

and general customer care. This experience has developed my team oriented office

management style, emphasizing strong customer relationships and professional rapport.

Computer Skills Skills

Type 40 WPM, 10 key, Dial by phone, Knowledge of medical terminology, lab testing

and general office equipment. Excellent written and verbal communication skills. Software

Microsoft office, word and excel, All Scripts, Blue Pumpkin scheduling and Verint

impact 360. Experience 05/28/2014 – 10/06/2015 Receptionist/Scheduler, Peak Gastroenterology Associates

Check in patients in a timely manner as well as make sure all their paperwork is completed and up to date. Prepping charts/schedules for the next days appointments Direct any and all medical questions, to the, correct medical assistant, for the specific provider. Work on internal faxes and place them in the correct MA’s inbox for review Answer multiple phone lines, scheduling patients, canceling patient’s appointments, or rescheduling. Handle 100’s of referrals daily by getting the patients scheduled with the provider that specializes in the diagnosis. 03/12/12 – 05/25/2014 Customer Service/Sales Associate, Trendy’s Complete all in store customer service tasks such as product returns due to defective merchandise. Assist with merchandise sales and product knowledge for customers. Pick up, deliver and restore furniture items for sell. Set up our booths and food stand for vendor events. Manage the stores day to day operations.

10/20/2010 – 08/30/2013 Customer Service Representative, Firstsource Solutions USA

Take inbound calls for Barclays Credit card customers, assisting with general customer service issues. Resolve all billing and transaction related issues. Assist with any fraud and identity theft issues. Help with all new hire training, integration and floor support. Help manage and maintain real time intraday adherence with the workforce management team.

10/20/2009 – 12/20/2009 Medical Assistant Externship, Springs Family Chiropractic

Check patients in and out and assist with rooming all patients. Assist Doctor with general patient requests. Assist with all front and back office work. Such as billing, filing, soap notes.

04/09/1997 – 09/20/2010 Assistant Manager, Popeye’s Chicken.

Interview, hire and train all new employees. Assist with all prep cooking and planning intraday. Count down cash registers and manage the daily cash deposited to the safe and bank. Handel, employee discipline, issues. Inspect store daily to prevent any safety and health violations.

Education - 10/2009 -Medical Assistant diploma, Everest College