Resume - Anthony Mahoney

Anthony Mahoney 5 Cedarhurst Street THE GAP 4061 Ph 0407621 232

To whom it may concern,

As a dynamic, innovative, experienced and business leader, I am looking to work with well known and respected organisations, and am interested in being considered for your advertised position.

I possess an Tertiary Qualifications, Cisco, Solarwinds, Juniper and riverbed Certifications, plus 25 years of experience supporting customers and excelling in the provision of Infrastructure solutions , administration, project management, Sales and Presales

A brief summary of my strengths includes:

· Technologist – I am interested in Networking, Security, IOT, and home automation, and solving business problems with technology.

· Superior communication and interpersonal skills (written and verbal), which I daily utilise in my collaborative, consultative team approach

· Results Driven attitude ensures that my personal goals, goals of my employer and my customer are achieved in a time frame that exceeds most expectations.

· Exceptional Customer Service Skills which assist my customer to help me achieve organisational goals and support requirements.

· Able to resolve conflicts, negotiate, educate, co-ordinate, motivate and lead multi-disciplinary work teams across the organisation in the absence of direct line authority and work closely with key stakeholders to support business systems, and/or achieve project objectives.

· Strategic planning and organisational/analytical skills and Project Management skills in the areas of research and development, capacity planning and large scale project implementation.

· Exceptional Relationship Management Skills, which I use to create and maintain communications channels between customers, staff, team members and Suppliers.

· Strong problem-solving skills and a commitment to continuous improvement (my ability to achieve quality outcomes is reflected in my “how can we do this better?” approach).

· Highly developed Computing Infrastructure Skills in Security, Systems Administration and Networking.  (Cisco Unified Communications Manager, Cisco Secure ACS, Wireless, Cisco Prime, Solarwinds, , Microsoft Windows Server, Active Directory, Linux, Cloud (PaaS, SaaS and IaaS, Checkpoint Firewall, Cisco Routers and Switches and PIX Firewalls, Juniper SRX and EX Switching, Aruba, meraki, AWS, Ruckus)

Additional details on my skills knowledge and experience are outlined in my resume, which I would be very pleased to further discuss with you at any time. Thank you for considering my application.

Yours faithfully

Anthony Mahoney

ANTHONY MAHONEY

5 CEDARHURST STREET THE GAPant@yenoham.id.auT: 0407 621 232

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PROFESSIONAL SUMMARY

I been a ICT Leader since 1999. During this time, I have developed exceptional technical skills but have demonstrated strong business acumen, an ability to lead teams to get the best out of them,. I experience has developed strong communications skills allowing me to engage with stakeholders and to communicate with staff at all levels of a business.

I hold Cisco, Juniper, Riverbeds, Solarwinds and Paessler certifications and have worked In presales, business as usual roles and project delivery contacts over the last two decades. Recently I worked for the a Telstra Business Centre, deploying solutions using the following - Juniper Srx Firewalls ; Ex switches - Cisco Asa;, isr routers and wireless; - Meraki wireless , switching and firewalls - Aruba instant access points and hp switches - Ruckus unleashed access points and brocade switching - Hybrid cloud solutions - Telstra ipwan/ipman , sip connect and internet services

Previously my experience was more high level solutions architect working for Optus responsible for solutions design, governance and delivery. I was responsible for the Design of solutions using cisco, juniper, Aruba solutions for whole of business solutions, Service Assurance (SLAs) , integrating unified communications ,Data Centre , cloud and carrier voice and data solutions such as Ipvpn and evolve voice.

I have extensive career experience in using and deploying Network and Infrastructure management solutions such as Cisco prime, Statseeker , Paessler and solarwinds. This experience secured me a role with Solarwinds as a Sales Engineer where I became the pacific regions subject matter expert for all Solarwinds Products and was responsible for solution design and configuration, conference speaking and hosting of webinars for the Asia pacific region. This role provided unprecedented exposure to nearly every technology and every customer market from American Samoa to Pakistan

Some other Highlights are of my experience are

· Designed, supported and managed the Cisco wide area network of Thiess consisting of over 130 wan sites globally as well as large campus LAN and data centres

· Supported, Refreshed and designed the entire network for Logan city council. This network consisted of over 10 remote sites running cisco routing and switching, a large campus LAN and data centre, Checkpoint firewalls and VMware hypervisors and windows services

· Designed and implemented cisco campus Local Area Networks for Tarong energy, leading a team of three to replace over 100 switches across three sites, one being the Tarong power station just outside Nanango, QLD

· Led the implementation team to replace cisco routing equipment across every secondary hospital sites (emergency departments) across Queensland, Personally, cutting over 5 hospitals

· Worked for Queensland police public safety network project as a designer, then later project managed the cabling refresh for prisons and triple Zero centres in Queensland, personally completing the cutover of all 10 sites and project managing 4 prisons A comprehensive detailed list of my work experience and associate skills is detailed extensively in my resume.

VENDOR CERTIFICATIONS

· Cisco- CCENT

· Cisco - CCNA – Routing and Switching

· Cisco - CCNA – Security

· Juniper - JNCIA

· Juniper - JCNDA

· Juniper - JNCDS-DC

· Riverbed - RCSA-NPM

· SolarWinds - SCP

· Amazon AWS Technical Professional

CARREER ACHIEVEMENTS

· Appointed Lead Network Consultant for Orange Business Services.

· Lead the delivery of Voice Data and security solution refresh for City of Gold coast

· Team Leader for Unisys Service Control Centre for the delivery of Internet services to thousands of users throughout Queensland TAFE

· Mentor and leader of Trainee staff at Energy Queensland, and Logan City Council

· Provide Technical Sales Leadership for Optus, Telstra Business Centre

· Presales Lead for Solarwinds supporting the Oceania region.

· Technical Lead for Voice, Data and Security projects for Logan City Council, and was responsible for the delivery of a New WAN design, Data Centre Upgrade and implementation of Cisco Unified Communications Manager, and firewall Enhancements

· Lead teams of Data technicians from 3 different firms, to implement Ancillary Services Upgrades (Racks, Cables, and Fibre) for Nine prisons throughout Queensland, and several police facilities such as the Brisbane watchhouse.

· Delivery of LAN and WAN Virtualization configurations to over hundreds of Police stations throughout Queensland for the Public Safety Network, on a project that I was originally on the design team for in 2007

· Optus Sales Award – Pacesetters 2014 – For Sales target achievement during 2013/2014 financial year.

· First Australian based Pre-Sales Engineer dedicated to the pacific region for SolarWinds (NYSE:SWI)

· Team Leader of 8 Network Engineers for a large scale WAN upgrade project for Queensland Health, replacing routers in all major hospitals in Queensland.

· Team Leader for the Internet Service Delivery service desk, supporting Internet connectivity and application use for Queensland TAFE Staff and students.

· Mentor, Lead and Develop trainee staff at Logan City Council. Sparq Solutions and SolarWinds

· Technical Lead for the design, testing and implementation of Tarong Energy’s Enterprise LAN upgrade

· Technical Lead for all Network solutions for Thiess, implementing innovative solutions and the first production implementation of Krone Highband 25 in the corporate computer room.

· Sales awards in 2013 working with Optus as one of the top 100 sales people in the organisation

SOFT SKILLS

· Results Driven attitude ensures that my personal goals, goals of my employer and my customer are achieved in a time frame that exceeds most expectations.

· Exceptional focus and drive, which assist me to lead teams to ahieve organisational goals and business requirements.

· Able to resolve conflicts, negotiate, educate, co-ordinate, motivate and lead multi-disciplinary work teams across the organisation in the absence of direct line authority and work closely with key stakeholders to support business systems, and/or achieve project objectives.

· Strategic planning and organisational/analytical skills and Project Management skills in the areas of research and development, capacity planning and large scale project implementation.

· Visionary and Strategic Planner, focused on the delivery of solutions that meet both business and technical requirements

· Relationship Management Skills, which I use to create and maintain communications channels between customers, staff, team members and Suppliers.

· Natural Leader – From lifetime exposure to leadership roles in the scout association, and 20 years of professional experience technical and project leadership , lets me get the best of out of people.

· Strong problem-solving skills and a commitment to continuous improvement (my ability to achieve quality outcomes is reflected in my “how can we do this better?” approach and a desire to get the best out of people to achieve organizational Goals.

TECHINICAL EXPERIENCE

· Networking – Routing, Switching, Unified Communications Manager, and Wireless LAN. BGP, EIGRP, OSPF, Spanning tree, VRF and Virtualisation Technologies

· Infrastructure Management – Network Performance, Netflow Analysis, Configuration Management, Device Tracking, IP Address Management

· Voice – Cisco Unified Communications Manager, NEC PABX

· Security – Checkpoint Firewall, cisco firewalls, IPSEC, Surf Control Content Management Systems, Squid Proxy servers, RSA Authentication Server, Cisco Secure ACS, ISA

· Microsoft Server services - DNS, DHCP, IAS, Certificate Services, User Administration

· Software Applications – Microsoft Office, Project and Visio

· Networking Technologies – Cisco, Juniper, H3c, Riverbed, Meraki, Aruba

· Wireless LAN-Aruba, Ruckus, Cisco, Netgear, Meraki, Cisco

· Cloud- AWS Workspaces ,E2C Instances

· Network Security – Firewall Analysis, Patch Management, Systems management, Log Management, SIEM

PROFESSIONAL HISTORY

Company:Royal Automobile Club of Queensland. (RACQ)

Position:Network Engineering

Length of Service:October - Present

Role DescriptionTo provide the RACQ Group with a healthy, highly available and stable technology platform, with a focus on pro-active management and the execution of the technology roadmap. To address technology platform problems and act as an escalation point within the technology operations department.RESPONSIBILITIES

· Support the connectivity of remote Insurance, Roadside , Travel and Banking branches throughout Queensland.

· Ensure the availability of the 24 hour insurance and Roadside assistance Contact centres

· Collaborate with RACQ employed Windows, UnIX and Database administrators, Security Admins , and Business Analysts.

· Network Architecture Design

· Capacity Planning Consultancy

· Work with third party vendors

TECHNOLOGIES

Cisco Nexus, Cisco ASR, Cisco 4000 Seriees Routers, Cisco 3850, 9300 series Switching, , Cisco ISE, Paessler PRTG, Cisco Steathwatch, Cisco Prime, Solarwmds IP Address Manager, Checkpoint Firewall, Cisco Virtual Port Channel (VPC), Amazon Web Services Direct Connect, Amazon VPC, Quality of Service, Border Gateway Protocol (BGP),

PROJECTS

· Data Centre Modernization Project. – Migration of Data Centre from on premise to offsite datacenters.

· Remote Branch Router Refresh – Replacement of Telstra WAN services from BDSL to Fibre.

· Network Management Tool Review – Review of system

Company:Transurban

Position:Lead Network Engineer – Roadside Networks

Length of Service:July 2018 – October

Role DescriptionThe primary purpose of Network Engineer’s role is to maintain networks that support core organizational functions and assure their high availability. The Network Engineer will gain organizational commitment for all Transurban Networks including Roadside Networks and as well as evaluate and select all technologies required to maintain them. In addition, the Network Engineer will provide technical input on all network related matter across the organization, from decision making down to the project planning.RESPONSIBILITIES

· Provide third level network management to support Transurban operations, to achieve Availability targets are met for all systems

· Integrate network solutions that improve security and efficiency of Transurban operations, ensuring Business and security criteria are met by the improvement process

· Design and improve network infrastructure ensuring Primary requirements of high availability and network security and simplicity are adhered to in the design and recommendation

· Investigate best practices and make sound recommendations to improve efficiency

· Make network security a priority and ensure entire Transurban network is secured as effectively as possible, Ensuring PCIDSS requirements are met

· Provide Patch Management Plans and ensure timely application to all managed network device, ensuring that security compliances are met and patches are up to date.

· Work Autonomously as Management were based in Melbourne

TECHNOLOGIES

Cisco Nexus, Palo alto Firewalls, Checkpoint Firewalls, Solarwinds (NPM,NTA, NCM.VNQM), Roadside networks, CCTV, Roadside Signs, Service now, Fireeye CC & PX Appliances, Industrial Switches (ie3000 and ie4000 series, Cisco Virtual Port Channel.

ACHIEVEMENTS

· Nexus Firewall NXOS upgrades at Clem 7 Tunnel· Fireeye CC and PX Appliance Installations at Airport Link Tunnel· CCTV Deployment at Clem 7 Tunnel· CCTV migration from Brisbane City Council domain to Transurban Domain at inner City Bypass· Road Side Signs at new gantry on Inner City Bypass.

Company:Orange Business Services

Position:Lead Consultant (Network Stream)

Length of Service:March 2018 – July 2018

Role DescriptionI am the Network Lead for a 130 million euro project for the Rio Tinto. Leading a team of network consultants and representing the network team at program level to provide updates and escalations. The project consists of Unified Communications, Wan Optimization, Security, Service Management and Video streams. I am responsible under the direction of the Project manager for the Wide Area Network Stream. The Network Steam, was responsible for the refresh of 130 remote sites globally and upgrade of Carriage where appropriate.

· Deliver Documentation Deliverables on the Agreed date (High level design, Migration Strategy, Site Specific Designs)

· Lead design workshops

· Peer with Network Staff in Rio Tinto and Accenture.

· Interface between technical stream and Queensland Project office

· Work Autonomously as Management were based in Melbourne

TECHNOLOGIES

Cisco Routing, Riverbed WAN Opitiimisation, Cisco 3850 series switches, BGP, HSRP

Company:City of Gold Coast (CoGC)

Position:Technical Project Manager (Solution Designer)

Length of Service:April 2017 – March 2017 (Initial 3 month Contract)

Role DescriptionCity of Gold coast was faced with an issue they needed an experienced project manager with extensive ICT refresh experience to solve. In 2017,the problem that was presented to the ICT team was that most of their WAN Routers, LAN Switches, Core Network, Firewalls, Proxy, IP Telephony and Load balancer infrastructure was End of life (EOL). The EOL Risk was heightened due to the proposed 2018 Commonwealth games that were being held on the Gold Coast in 2018. The city wanted to ensure that there were no outages that could create a public embarrassment through media outlets as there was increased media visibility. This risk had to be mitigated and a role was created to solve the problem. I was awarded this role and commuted from Brisbane Daily to complete the contracted projects.The infrastructure that required replacing was all ICT infrastructure and the program consisted of refresh of resilient call manager, voicemail, Presence and contact centre infrastructure for 3500 handsets, replacement of 80 Ethernet switches across multiple sites, replacement and redesign of resilient Checkpoint Firewall infrastructure providing Remote Virtual Private Network Access using two factor authentication, implementation of intrusion prevention, removal of Bluecoat proxy servers and configure Checkpoint for proxy functions. The Checkpoint installation needed to provided enforcement for three separate domains, Libraries, Corporate and Library Public access machines. In addition to the above mentioned projects I was also responsible leading the Market Sounding, Request for Quote and subsequent awarding of contract to a vendor to implement load balancer infrastructure. Due to the fact we did not engage the city’s managed service provider, I was responsible to manage all resources, run the cutovers and ensure all handover to the managed service provider This project commenced in just prior to Christmas 2017 and was handed over to support in March 2018.The project required myself to manage the several multidisciplinary teams, Third Party Integrator who were responsible for the technical delivery of the solution, internal Subject matter expects, City of Gold Coast ICT management, City of Gold coast Corporate, Library and Elected member staff, such as the office of the Mayor and the incumbent managed service provider This project saved city of gold coast over 300 thousand dollars based on the quote originally obtained and demonstrated to city that rate payer value can be sourced using alternative suppliers, and that projects can be delivered in weeks as opposed to monthsThis role required me to wear many hats, Project Manager, Solutions Architect, Change Manager, Test Coordinator. The role was varied and played to my multidiscipline experience.I would lead weekly Project working group meetings and escalate issues to be referred to the steering committee to City’s program manager. In additional to leading the meetings I would provide weekly project reports, as well as organize outages, user acceptance testing and manage the test process during outages. Each of the projects milestones consisted of Statement of Works, Schedule, Design, implementation, Handover to support.Statement of WorksI personally would ensure they met City’s ICT strategy and complied with the city’s Risk Profile. This meant managing up to 5 internal approvers so that feedback could be sent to the vendor. This was done by means of Review meeting where the updates were applied live if possible or taken back to the vendor’s management for approval. Once the final document was provide I managed the process again to obtain City’s endorsement or approval.ScheduleI operated on two schedules but only one at time. The initial schedule was an internal schedule managed and created by myself to manage the Statement of Works and to project the conclusion date of each of my projects As part of my internal schedule i had a milestone to approve the integrators schedule. My schedule would then retire and we would operate off the Vendors baselined schedule. Microsoft project was used to manage the Schedules, and they were stored with revision numbers on sharepoint.DesignDesign work was completed by city’s contracted vendor. The delivered artifacts were required to be endorsed and approved by City Staffa and myself. I would lead the internal review of these documents and chair the design review meeting. I was responsible to use my technical experience to review the designs and provide endorsement, and use my business experience to manage the vendor to achieve design sign off;

Implementation and Handover to supportThe implementation of technology at each site required me to lead the change management presentation. To lead the presentation the vendor needed to supply me with a Risk Assessment, Implementation plan, and Systems Acceptance plan that needed to have internal Stake holder endorsement prior to be presenting to CAB. I was also responsible to contact the affected customer to get business agreement for any outage. Once the change was scheduled for implementation I would oversee the cutover. The process was more hands on with the F5 project where I was responsible for running the change conference call. This stage required me partake in change manager and Test Co-ordination activities, arranging outages, obtaining business stakeholder approval, organize end user training , and mobilize test teams to produce UAT Test plans.

TECHNOLOGIES

Cisco Unified Communications Manager, CUCM, Checkpoint, CIsco Voice Gateways, Microsoft SQL, Vmware, SharePoint, Fusion, Arc console , Callrex, Cisco Workforce Optimisation, Helios , interactive solutions (ININ), Genesys, Optus Evolve Voice, Optus Multiline , clarity, service-now, F5 LTM, GTM, Load balancers

Company:Telstra Business Centre

Position:Consultant

Length of Service:March 2016 – March 2017 (Contract)

Role Description

This Senior leadership role was created to build and lead the presales team for the Telstra business Centers located at Milton, Gold Coast and Toowoomba, as well as the Enterprise solutions division which I was member of. My Role reported directly to the General Manager of the enterprise division. The Enterprise team as highly competitive team of professionals all focused on achieving sales targets.

The role with Telstra business Centre was a new role which was not defined and I was responsible for many roles, Vendor Manager, Presales consultant, Complex Data Consultant, Training Co-coordinator, Business Development manager

Vendor Manager

Reporting directly to the General Manager I was tasked with initial stage of building an ICT practice. This Involved extending the vendor relationships from the existing Telstra arrangement to include more Vendors and Distributors. I arranged relationships with Riverbed, Juniper, Cisco, Meraki, HP/Aruba and AWS. As well as hardware and software vendors I arranged relationships with RSS for remote hands, Ingram Micro, Dicker Data and Westcon/Comstor.

Presales Consultant

I was responsible to support the sales team day to day to provide consultancy to customers where required. I would prepare statement of works and quotes for solutions validating requirements with customers. My business analyst skills were used on many occasions when talking with CIO and CEO’s, I would take these requirements and build and quote a solution.

Complex Data Consultant

The business model for the Telstra business Centre’s consisted of contact centres located in Gold And Brisbane, and front of house showrooms in Southport, Milton and Toowoomba. The primary focus of these teams were to sell mobile and fixed products to business customers, on several occasions they would be presented with sales opportunities for complex data or ICT solutions. When faced with these customers they would refer the work to myself to visit the customer , so I could build and sell the solution autonomously.

Training Co-ordiator

With the introduction of so much ICT Change and no defined Organizational Change Manager I was responsible for “selling the ICT Dream” to a Telstra centric sales team. This required me to develop training programs and run the team through Sales training for riverbed, aruba, Meraki, and juniper products, provide training on Telstra products and services, and organse training through the distributor network, Westcon, Dicker Data, Ingram and Arrow.

Business Development Manager

The diversity of this role and the reluctance of Change Phobic solutions specialists, resulted In myself also having a sales target, primarily to promote the sales of the ICT products I intrdocued in my vendor management sub role.

SKILLS SUMMARY

Requirements Gathering, Customer engagement and relationship management, process application, technical solution positioning, Presales, Networking Solutions, Security Solutions, Voice Solutions, Cloud Solutions

VENDORS

SolarWinds,, Cisco, Juniper, Riverbed, HP, Telstra , NEC , Ericson LG, Add on Hold, Formaliti, Beepo, Techwell, Box , Docusign, Telstra, Ruckus Networks, Aruba Networks,

ACHIEVEMENTS

· Lead the compliance training to become telstgra gold certified.

· Built vendor relationships for many vendors, creating an ICT Sales framework.

· Personallly obtained Juniper Cisco Certification and accreditations to support vendor partnerships

Company:OPTUS BUSINESS

Position:Consulting Architect / Principal Consultant

Length of Service:July 2013 – March 2016

ROLE DESCRIPTION

I am responsible for providing presales vendor agnostic consulting to key accounts and being the technical owner of solutions offered to our customers. My experience in ICT, Presales engineering and understanding of Carrier networks allows me to consult with customers providing them innovative solutions that combine Traditional carrier products with ICT Solutions. I provide customers with complete end-to-end solutions as wells solving specific issues with point products.The consulting architect is the solution owner and owns the governance for all sales engagements.

I am required to attend customer facing meetings with Customers, Contactors and Vendors to obtain or clarify customer requirements, and prepare necessary proposals and quote tools where required

I provide consulting in the following areas:

· Managed Network Solutions providing customers with end to end Carriage and Router management solutions

· Telephony solutions utilizing both Carriage and IP PABX technologies from vendors such as NEC, Avaya, Microsoft Samsung and Cisco

· Infrastructure Management and bandwidth analysis using riverbed steel central, Paessler and SolarWinds products.

· Security Solutions – PCI compliance, Managed Firewall, Cloud Security, Content Management Solutions for Email and Web.

· Cloud Solutions (Platform as a Service, Infrastructure as a Service and Software as a Service)

· Cloud Storage Solutions

· On and hosted Data Centre Solutions

· Standard Hardware supply

· Carrier services such as Mobiles, Voice, Data and internet

· ICT Solutions (Unified Communications as a service, Riverbed Applications network assessment, Managed Router and LAN Solutions)

· Paid Proof of Concept configurations

In additional to technology my role is also responsible for managing the Governance process that is used within Optus..This process requires me to understand customer requirements, bring together all stakeholders, own Optus Bids and deliver them to a successful outcome

SKILLS SUMMARY

Requirements Gathering, Customer engagement and relationship management, process application, technical solution positioning, Presales, Networking Solutions, Security Solutions, Voice Solutions, Cloud Solutions

VENDORS

SolarWinds, Websense, Cisco, Juniper, Riverbed, Netapp, VMware EMC, Microsoft,

Company:SOLARWINDS

Position:Senior Sales Engineer

Length of Service:July 2011 – July 2013

Role Description

SolarWinds develops and markets an array of award-winning storage management, application management, server management, and network management software that is trusted by more than 100,000 customers worldwide and used in over 425 of the Fortune

500. With comprehensive products and services that set benchmarks for quality and performance, SolarWinds is known as the leader in Network Management and Discovery technology. Listed on the New York Stock Exchange, SolarWinds has 400+ employees worldwide and in 2011 was named one of the Top 10 fastest growing IT companies in the world by Forbes Magazine

I work with the Product Management and Sales teams to offer product solutions, solve business needs and communicate product issues, customer feedback and feature/functionality requests. Since I have strong understanding of the market landscape and ability to position products I design and document product deployments and implement product customizations in lab environments, as well as within client networks. I am able to relate product functionality and features to resolve pain points within IT environments.

RESPONSIBILITIES

My responsibilities are but not limited to

· Product demonstrations - Demonstrating all products in network, Systems, Application and Security and incident Management categories.

· Requirement Gathering / Discovery Calls – Contact customers and build with technical and non-technical customers and identify key requirements that need to be fulfilled during a customer evaluation

· Presales Consulting - Provide advise on how to configure environments to allow for the best infrastructure management solution

· Product Positioning and Solution sizing - Work with prospect and the sales team to ensure Build of materials are correct and customers are implementing solutions to solve their immediate need.

· RFP Response - Respond to questionnaires regarding product capability and functionality.

· Design, Installation and configuration of Customers Solutions

My extensive experience and acquired product knowledge ensure I am an expert in gathering requirements during discovery calls, and assist customers to meet these requirements ensuring the opportunity moves along the pipeline and closes by the projected close date. .

SKILLS SUMMARY

Product Positioning, Requirements Gathering, Persuasion, Relationship management, SolarWinds Infrastructure management solutions, specializing in Network Management, Virtualization and SIEM, salesforce.com, NetSuite

Company:Nicstar Global (Contract)

Position:Technical Project Manager – PSN Prison Cabling and infrastructure project

Length of Service:February 2010 – July 2011

ROLE DESCRIPTION

Nicstar is an independent company, allowing us to provide our clients with an unbiased, independent project management or technical evaluation of their voice, data, electrical, LAN/WAN or wireless network infrastructure.

Since Nicstar Global was a boutique firm I worked in areas that played to my strengths in Networking and project management. I was engaged on three separate projects during my employment, all three projects I represented Integ and provided services to the Queensland Police Sponsored Public Safety Network.

· Project Manage the Design, Installation and Cutover of networking and cabling infrastructure at nine Queensland Prisons, as well as various Police Stations. In Addition to managing these projects I lead the technical delivery of Local area network Switches, and their integration with existing LAN, routers and local services. I was responsible for liaising with stakeholders and external customers to arrange outages and access to work areas to complete cabling works.

· Assigned to a technical project team to deliver the final in scope stage of the Public Safety Network Project for Queensland Police. I was tasked with configuring H3C switches and Cisco routers migrating them from the legacy network to the New PSN core. I was responsible for the delivery of LAN and WAN Virtualizations to over hundreds of Police stations; Corrective services facilities and courthouses throughout Queensland.

· Replace network device console servers at various police satiations throughout southeast Queensland. In addition to completing the onsite work, I was responsible for developing the schedule and liaising with stakeholders to arrange access to each location in order to complete the project

SKILLS SUMMARY

Prince2, ITIL, Vendor Management, Team Leadership, Logistics and Supply, Project Scheduling and resourcing, Customer liaisons, outage notifications and arrangements, implementation plan development, Network auditing, and device configuration, Technology products provided by Cisco, H3C, APS and MRV, Ancillary Products provided by Clipsal, B&R Enclosures, Hallam Racks, Krone, Seimon and Panduit.

ACHIEVEMENTS

· Excellent results in delivering Active infrastructure and Cabling upgrades to 9 prisons and various other facilities throughout Queensland

· Technical Delivery of the Public Safety Network to Queensland Police, Corrective Services and Justice Departments, personally virtualising 80 WAN Sites (~100 Routers) and 130 LAN Sites (~200 Switches) between December 2010 and March 2011.

Company:ALS LABORATORY GROUP (Contract)

Position:Infrastructure and Security Architect

Length of Service:September 2009 – February 2010

ROLE DESCRIPTION

ALS is a diversified international analytical laboratory group, which first established its operations in Queensland, Australia in 1975. With 93 locations and in excess of 4,000 staff operating in 30 countries throughout Australia, North America, South America, Africa, Europe and Asia, the company is now one of the largest analytical laboratory groups in the world. Information Infrastructure is maintained from a IT Department located in Brisbane, and I was the key infrastructure engineer responsible for operate and maintain activities, project management and strategic planning.

The ALS Infrastructure team supports the worldwide network and security infrastructure or all the Campbell Brothers Group (ASX: CBL) of companies, and supports server and desktop infrastructure for the ALS Laboratory group.

The Senior Infrastructure Analyst is responsible for providing the team leader direction and assistance with Network/Infrastructure Projects, High level Networking Consultation, , Server Infrastructure and Internet Security, Service delivery and incident management, Change management and identification of technical and business requirements for projects.

I was engaged as a casual employee for this role.

SKILLS SUMMARY

Cisco Routers, Cisco Switches, Cisco ASA Firewalls, , Cisco Wireless, Cisco VPN Client, Iron Port Email Gateways, OSPF, EIGRP, BGP, , Hyper-V Server 2008 R2, Microsoft Windows Server (2003, 2008), Storage Access Networks (SAN), Active Directory, DNS, DHCP, Exchange, SolarWinds Orion, Websense Email filter, checkpoint End points

ACHIEVEMENTS

· Reconfiguration of Cisco Routers to consolidate three separate Internet services into one, providing a saving of 10,000 dollars a month

· Developed a solution to allow for the automatic profile reconfiguration of Cisco VPN clients so that they could reconnect to new infrastructure to new data centre

· Document and standardise network connectivity

· Document Internet DMZ connectivity, and relocate hosted services to new Data Cent

Company:ISEEK Communications (Contract)

Position:Senior Network Engieer

Length of Service:May 2008 - October 2008

ROLE DESCRIPTION

iseek Communications Pty Ltd is a Brisbane based company established in 1998, and operates a state-of-the-art co-location facility and a world class IP network utilising OPTUS infrastructure. They aim to provide Australian businesses with high speed business data connectivity services, co-location facilities and content filtering.

The network engineer performed duties in the following general categories:

· New network designs, and existing network upgrades

· Managing network implementations from an end to end perspective.

· Driving internal and external upgrade projects

· Responding to unplanned faults from upstream providers

· Managing planned outages.

· Maintaining Cisco firewalls, switches and routers

I was Responsible for the following

· Firewall Policy Changes on Cisco ASA and PIX Devices. (Iseek had 90 Security Cisco PIX Appliances in Production)

· Support of Call Manager 6.1 and its associated telephones and trunks (Two Call managers and 70 handsets)

· Troubleshoot, implement and make changes to existing IPSEC Virtual Private Networks terminating on PIX and ASA Appliances.

· Support and Maintenance of Cisco Secure ACS and Ciscoworks LMS faults.

SKILLS SUMMARY

Cisco Works, Cisco Secure ACS, Cisco PIX and ASA Firewalls, Call Manager, Call Manager Express, Cisco Routers (7600, 7300, 7200, 1800, 800 Series) , Cisco Switches (3750,3500XL, 2950, 2970,2960,6500 Series), Private IP, Internet Services. Cisco IPSEC Vpn’s, Private IP Networks, MPLS, VRF, Cisco 1200 series Wireless Access Points

ACHIEVEMENTS

· Implemented Ciscoworks LAN Management Solution 3.0 to Manage device Configurations and inventory information.

· Implemented Clustered Cisco Secure ACS 4. Soultuion1 to centralize authentication utilizing external LDAP and Active directory databases for Authentication of Wireless Clients using PEAP and MAC Addresses, and to limit the number of user databases in production.

· Implemented Wireless LAN using Protected EAP (802.1x) for Staff Connections and mac address Authentication for Guest Internet Access.

Company:Queensland Police Service (Public Safety Network) - Contract

Position:Network Designer

Length of Service:September 2007 - April 2008

ROLE DESCRIPTION

· Based on business and functional requirements and prevailing ICT market conditions, develop conceptual design material for the PSN fixed data network considering aspects such as topology, carriage, WAN and LAN features and technical capabilities, security and other pertinent aspects;

· Recommend the appropriate standards and protocols needed to establish an industry standard and best practice network architecture;

· Design and document detailed network aspects such as IP address space, template equipment arrangements, specific equipment configuration arrangements;

· Lead in the development of technical documentation for the related materials and services procurement processes;

· Assist in determining and documenting the strategies and implementation plans to migrate the network to the new arrangements;

· Advise the relevant Project Managers and Team Leaders on the implementation schedule for equipment and carriage service upgrades so that this is done in a manner which reduces project risk and expedites outcomes and deliverables;

· Assist the Project Managers and Team Leaders in ensuring a smooth and seamless implementation of the equipment;

Transfer appropriate knowledge and skills to PSN Cluster staff and Project

SKILLS SUMMARY

Cisco Works, Cisco Secure ACS, Cisco Routers, Cisco Switches, Network Management, SNMP, AAA, IPSLA, MPLS, VRF, Service Provider Netwrok

ACHIEVEMENTS

· Completed Conceptual Design Tests for Network Management Protocols

· Installed Ciscoworks in Development Environment for Evaluation and Justification Purposes

· Installed Cisco Secure ACS in Development Environment For Evaluation and Justification Purposes

· Review Network Environmental Management Tender responses

· Evaluated Ancillary hardware (APC Ups, Console Server and Environmental Management Systems)

Company:Queensland Health (TCP A1 WAN PROJECT) - Contract

Position:Team Leader

Length of Service:February 2007 - August 2007

ROLE DESCRIPTION

I was engaged as a technical consultant, and appointed Team Leader of the implementation team for the A1 Wan Upgrade Project. The Team Leader Led a team of 8 engineers, and reported to the A1 Project Manager.

The Installation team was tasked with developing site specific designs and configuring and implementing routers as per the WAN Design in all of the 26 Major Hospital Sites throughout Queensland.

I Performed Site Audits, Developed detailed designs. And Implementation plans, and worked with CCIE resources in brisbane to cutover the sites during outage windows.

SKILLS SUMMARY

Cisco routers (3800, 2800, 3640, 7200 series), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), GWIP/GBIP, Transparent LAN Service, Primary Rate ISDN, HSRP

ACHIEVEMENTS

· Appointed Team Leader of the Implementation Team

· Developed Work Instruction and Detailed design and templates for Site installations.

· Developed Router Configurations for Cisco 3845, and 7200 series routers

· Performed Rack tidy ups and Site audit activities

· Cutover A1 Pilot sites in Gympie and Maleny.

· Wrote Detailed designs, Implementation plans, as well as performed audit and Cutover activities for Secondary Hospitals at Robina, Redcliffe, Gympie, Namour, Gladstone, Rockhampton, Innisfail, Cairns, Toowoomba and Warwick.

· Performed onsite carriage commissioning tests at health department sites and hospitals throughout queensland.

Company:SPARQ SOLUTIONS (ENERGY QUEENSLAND) -Fixed Term

Position:Telecommunications Specialist

Length of Service:November 2005 - February 2007

Role Description

Sparq Solutions is the IT&T Service provider for Ergon Energy and Energex, and supports a network of approximately 8000 users, and approximately 2000 network devices. I was Senior Member of the Team and responsible for all network management, maintenance and support, for Ergon Energy and Energex.

The Telecommunications Specialist is responsible for

· Achieve required customer service levels for service availability, continuity and performance, and/or produce telecommunications plans and designs that when implemented will achieve required customer service levels.

· Contribute to, and in some instances lead, project analysis, design, development and testing activities.

· Manage network security to these documented standards.

· Manage system changes in response to project or business requests.

· Contribute to strategic, tactical and business planning.

· Manages communication network services and infrastructure to meet performance, accounting, capacity and security standards.

· Monitors, analyses and reports service availability and performance.

· Achieve agreed timeframes for resolution of customer requests or problems.

· Manages service support requests for adds, moves and changes.

· Manages communication hardware and software configuration.

· Maintains documentation to reflect actual and/or planned system configuration.

· Develops, or assists with the development of, corporate telecommunications standards and processes – hardware, configuration and support systems.

· Implement communications infrastructure.

· Maintains and tests system disaster recovery procedures.

· Supervises trainee staff.

Skills Summary:

MRTG, Network Vantage, Spectrum, Statscout, Cisco Call Manager 4.X, Cisco Call Manager Express, Cisco Secure ACS, Cisco Works (ACL Manager, Cisco 1200 Wireless Access Points, Frame Relay, GWIP, ISDN, Transparent LAN, Dark Fibre, Gigabit Ethernet, Fast Ethernet, VLAN, HSRP, EIGRP, BGP, Vendor Management, Microsoft Office, Visio, Cisco VPN 3000 Series Concentrators, Cisco routers (3800, 2800, 2600, 7200 series ), Cisco Switches (2950, 3560, 6500, 4000, 4500 6500, 5500, 3750, 2940 series)

Achievements

· Primary Support engineer for Call Manager and Cisco Networking for Ergon Energy, Assisted with Large Scale Deployments of 300+ Handsets to Comalco place and Toowoomba, and was directly involved with many hardware installations and support issues for Routers, Switches, Wireless AP, UPS and Cisco Firewalls.

· Audited Telecommunications Services for Ergon Energy

· Audited and Reviewed Cisco Maintenance for Ergon Energy

· Hardware Installs throughout Queensland (Wireless Access Points. Routers, Switches, UPS)

· Propose and Implement Proof of concept installation of STatseeker Network Performance Monitor.

· Awarded Customer Service award for implementing and supporting Internet VPN Connections for Project JET Forums in Townsville and Brisbane.

· Installation of SOHO VPN Connections using Cisco 3002 Hardware Clients.

· Documented operational procedures

Company:LOGAN CITY COUNCIL

Position:Network Specialist

Length of Service:September 2003 - November 2005

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Skills Summary:

Cisco Routing (1600, 2600, 1700, 3600 and 2800, 3800, 1800), Cisco Switching (6500, 2950, 2970, 3500XL, 3560), Checkpoint Firewall (Windows, SecurePlatform, VPN Edge, Reporting Module, Smartview Monitor), Cisco PIX Firewall, Windows 2000, Windows 2003, Linux (Redhat, Debian), Vendor Relationship Management, Microsoft Office, Microsoft Viso, Heat, Cisco Intrusion Detection Systems, Return on investment analysis, Wireless LAN, Cisco Secure ACS , Cisco Works, Statscout Network Performance Monitor, Nortel PABX, Voice Over IP. Frame Relay, ISDN, Transparent LAN services, VLAN’s, Quality Of Service, Remote Access Servers, RSA Secure ID, Active Directory, Project Management of large Scale Projects, 802.1x Lan Based Authentication, Microsoft DNS, Border Gateway Protocol, 802.1x, Cisco Call Manager, 7940 IP phones

Role Description

The network specialist is responsible for the Strategic Planning of Voice, Data and Security systems, Implementation of Network and Security Products and Administration of Network and Security systems. This position works in an Information systems Division of 35, which consists of the Operations, Corporate Applications and Strategic Development and projects group. The Network Specialist works within the Strategic Development and Projects group and is an autonomous role, responsible for the effective allocation of funds to ensure councils network infrastructure continues to be of industry standard, and optimally configured.

Council Operates a network of approximately 50 servers, 800 users, and 100 network devices. The environment is Dell Server Hardware and Cisco Networking hardware, integrated with Microsoft Active Directory. The network specialist is responsible for the administration of Servers, Cisco Routers, Switches and security systems such as Checkpoint, RSA Secure-id, Cisco Secure ACS and Active Directory.

The Key areas of this roles are

· Ensure the technical integrity, performance and reliability of all voice & data networks. Technical Integrity includes development, installation, maintenance, security, monitoring and problem resolution of all telecommunications equipment, software and networks within Council.

· Liaison with necessary suppliers involved in design, installation, maintenance and support of computer network and peripherals.

· Planning for the Network connection of all PC's, terminals, printers, controllers and peripheral network equipment.

· Liaise with user departments and other ISS staff on any matters pertaining to the network or network peripherals.

· Develop, document and enforce acceptable standards and procedures relating to all aspects of the position.

· Act as communications network advisor and consultant.

· Continually develop technical skills and remain abreast of current and future developments in voice and data network technologies.

· Provide recommendations, implement and maintain a high level of network security, in conjunction with other ISS staff responsible for maintaining IT security, such as Systems and Web Administrators.

· Contribute regularly to the IT Strategic Plan ensuring that the network related components of this plan reflect a 10 year view.

· Supervises trainee staff

Achievements

· Installation of Cisco Call Manager 4.1(3)

· 802.1x Lan Based Authentication Pilot

· Border Gateway Protocol (BGP) implementation

· Internal and Internet IP Address Renumber

· Checkpoint VPN Edge VPN Deployment to Council Libraries

· Project Manage Hosting of council's website www.logan.qld.gov.au internally.

· Host Council's DNS internally

· Network Upgrade and Carrier change over from Telstra to Optus

· Upgrade/ Implementation of RSA/ACE Secure ID Server with Active Directory Integration

· Secure Wireless LAN using PEAP machine based authentication and RADIUS

· Implementation of Cisco Secure Access Control Server

· Checkpoint Firewall Conversion from Windows to Secure Platform

· Implementation of Cisco 6509 to upgrade council’s core networking.

· Server monitoring software review and installation of servers alive

· QOS implementation for delivery of VOIP services Via Nortel Meridian Option 11c PABX

· Cisco Works Implementation

· Disaster Recovery Planning

· 5 Year Strategic network plan

· Core Switch Upgrade

Company:THIESS

Position:Telecommunications Administrator

Length of Service:August 1999 – August 2003

Skills Summary:

Cisco Routing, Cisco Switching, Checkpoint Firewall, Cisco PIX Firewall, Windows 95/2000 PRO and Server, Perl and HTML Coding, Linux, Vendor Relationship Management, Frame Relay, ATM, ISDN Basic and Primary Rates, NEC PABX, JTEC 5000 and 7000 series, , Wireless LAN, Cisco Secure ACS , Cisco Works, Statscout Network Performance Monitor, Voice Over IP, Tie lines, Remote Access Servers, Microsoft Office, Microsoft Viso, Heat Service Desk Software. Packeteer Packet Shapers

Role Description

I was the technical lead for all network management, maintenance, support, and design issues for Thiesss. I worked in the Corporate Telecommunications Team, providing second level network support to a team of 25 operations staff and support and advice to Thiess employees. My Network support team consisted of 5 people and we supported over 130 sites in Australia, and the Asia Pacific Region. I was instrumental in ensuring we met both the business, technical and personal aspects of Information technology.

Thiess Operates a network of approximately 100 servers, 5000 users, and 1000 network devices. The environment is compaq and Sun Server Hardware, primarily Cisco Networking hardware for IP communications and JTEC hardware for ISDN multiplexing and ATM connectivity. All systems are integrated with Microsoft Active Directory and SUN The Systems Engineer is responsible for the administration of Servers, Cisco Routers, Switches and security systems such as Checkpoint, PIX , RSA Secureid, Cisco Secure ACS and Active Directory.

I was Responsible for:

· Business Imperatives - Understanding that Information technology needed to be seen as a business tool, it should be planned and always align with business goals.

· Customer Relationships- built strong customer relations based on technical knowledge, empathy and understanding that people needed solutions not technical explanations they did not want. My customer base consisted of 3000 Thiess employees, and 10 external contractors and my focus was to consistently exceed their expectations. I always became the interface between the customer and technical staff, prior to the implementation of the service desk in 2002

· Ownership- I always took ownership of customer problems. Quite often they were problems that I alone could not directly fix and therefore I had to work very closely with other professionals in my team to bring it to a satisfactory resolution.

· Technical Lead - Thiess are a Microsoft and UNIX shop with a Cisco backbone with over 130 connected sites. I have had extensive experience in designing, installing and maintaining the company’s Cisco Network. My goal was to build a Cisco powered network, to improve performance and save on carrier costs by implementing access control, voice over IP and video delivery by the end of the year 2004. I have installed the corporate PIX Firewall VPN gateway, upgraded the computer room cabling to krone Highband 25, and redesigned the network core switching and routing.

· Network Monitoring – Ensure systems exceed service level agreements for uptime, and provide management with utilization reporting. The monitoring and reporting of availability is produced using Statscout Network Performance Monitor, Omnivision, and Cisco Works. I was instrumental in the implementation of Statscout during the testing and evaluation phases.

Achievements

· Implementation of Cisco 6513 to upgrade company core networking.

· Project managed the first installation of this Krone Highband 25, to go Live in Australia

· New Zealand Operation network installation and design

· Indonesian Remote Access Router

· Disaster Recovery Planning

· Design and installation of corporate VPN gateway connecting 30 Intranet VPN connections throughout Indonesia, New Caledonia, and Malaysia, and Australia

· Installation of Cisco Works VMS for management of corporate PIX firewalls

· Replacement of JTEC ATM backbone with Cisco Gigabit Ethernet network

· Installation of PIX firewall between internal and internet checkpoint firewalls

· Design and install secure other connected network security installation

· Wireless LAN using LEAP authentication

· Installation of Cisco ACS for wireless LAN WEP key rotation and network authentication.

· Deployment of Sniffer distributed to assist with network troubleshooting

· Statscout Installation for bandwidth utilisation monitoring.

· Over 200 Router, and switch upgrades and new installations

· NEC Voice over IP and network QOS configuration

· Installation of over 200 routers switches and firewalls.

ROLES PRIOR TO 1999

Unisys Ltd

November 1998 – August 1999

Senior Support Analyst (Permanent Role)

After working as a Support Analyst for 6 months I was promoted to Senior Support Analyst. This role was a functional Management Role working in partnership with Queensland TAFE, Unisys and Ozemail. My team provided support for TAFE Staff and Student users with the use of internet applications and hosted internet applications such as Webmail, news and Institute Websites. Along with Internet Support, my team provided backfill desktop support, and assisted in the evenings by closing off desktop calls and performing service desk call queue management. I was responsible for providing management with Helpdesk productivity reports, provide desktop and internet service support, and attend meetings and provide advice and recommendations on the direction of my service desk.

Unisys Ltd

May 1998 – October 1999

Support Analyst (Permanent Role)\

I was employed as a Support Analyst to provide desktop support for Windows 95 users in Queensland TAFE. I supported desktops, College administration System, and network connectivity.

I worked in this role for a 6 months prior to me being promoted to Senior Support Analyst for the Internet Service Delivery project.

Queensland Ombudsman

February 1995 – May 1998

Administrative Assistant (Permanent Role)\

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Administered a Netware 4.11 server and supported 50 users running Microsoft office and Windows XP