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E-mail:rohitjamwal2011@gmail.com

Mobile: +919697237549

Rohit Jamwal

CAREER VISION & OBJECTIVE

To excel in a challenging, interactive and learning environment where I can contribute effectively and

productively, achieve excellence, get industrial exposure by working in an Organization of repute and

emerge as a quality professional with hard work and dedication.

Always looking forward to grab challenging opportunities and working with sincerity & utmost

dedication to cross performance benchmarks and achieving targets in time by putting maximum &effective contribution to thrust corporate values, providing best efforts to meet team commitments and

to maintain a healthy environment.

SUMMARY

I am a BTECH over9 years of experience in Sales, retail management and CS Operations Telecom Domain.

Extensive experience in managing customer relations, processes and related technologies. Strong leadershipand motivational skills, proven ability to quickly build rapport, establish trust, train and motivate people to

achieve business objectives.

WORK EXPERIENCES

AIRCEL CELLULAR LTD.

Department: Sales

Designation: Manager

Location: J&K since Mar-2012 till date

Present Role and Responsibilities:

Zonal sales manager prepaid business(West Kashmir)

Handling a team of 7 Tsms(prepaid)

Handling a bussiness of Rs 3.5 crore turnover/month in value and gross of 12k to 13k / month

Build and grow high competency level amongst all channel partners and Sales Managers Team who get

motivated and skilled enough to significantly up-sell.

Mapping the complete geography and also develop market in almost all potential areas thereby improving

revenue, activations and device outlets month after month.

Developing micro retail outlets and premium retail outlets in the territory through negotiation with the

potential partners.

Closely monitoring and driving strong business fundamentals related to availability of E recharge, Vas

Products and visibility across the channel

Ensuring the Schemes, Product Information and POP Material goes down the line to Minute Retail Point.

Motivating sales team with the growth opportunities and Incentive programs as per target achievement.

AIRCEL CELLULAR LTD.

Department: Customer Service Delivery (CSD)

Designation: ManagerLocation: J&K since Mar- 07 till Mar-2012

Present Role and Responsibilities:

Zonal CSD Head Kashmir

On-boarding-AV-CV, VTM Handling and Provisioning

Retail Management- POS-Cell City handling and refurbishing, upfront query resolution.

Credit Collection- Churn management, Target collection, Exposure barring.

QRC

Service Assurance

Vendor Management-AV-CV, Collection agency handling

Handled Team of 20 on roll and 25 Flexi roll employees.

mailto:rohitjamwal2011@gmail.commailto:rohitjamwal2011@gmail.com

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Earlier Job Profile Head On-Boarding J&K(31-Oct-08 till 1-Jan-10)

End to End CMC Management.

Vendor Management.

AV/CV.

Service Delivery and Service Provisioning.

Complaint resolution.

Managing customer life cycle.

Data Mining, CAF scanning filing and warehousing. Handling VTM queries and uploading data for TRAI audit.

Earlier Job Profile Retail Head Kashmir(27th Mar-07 till 30th Oct 08):

Management of the Showrooms and Retail outlets for Kashmir Zone.

Drive Sales and sales process through company retail stores.

Manage Implementation of store Merchandising Plans.

Demonstrate and Ensure Efficient Customer Service Management.

Devise Service, processes monitor, repeat complaints and proactively working upon them.

Process improvement and audit

Visits and audits of all service points for better understanding and thus corrective actions.

Monitoring the Quality service of customer care of the entire retail stores throughout Kashmir

Responsible for Query and Complaint Resolution Cell and ensure customer delight by quality of

complaint and query handling.

Co-ordination for smooth functioning of all Customer Care centers with respect to walk-in sales, direct

interface with subscribers and total customer management.

Managing everyday activities for the service delivery.

Ensure proper education to all touch points on new tariff/shift brief.

Deployment of Retail Audit Frame work and Trainings.

Employee Engagement activities like Fun Days.

Organizing Reward and Recognition Programs for Team.

Interact regularly with various client/channel Partners in order to fine tune interlinked operations.

Maintenance of shift roasters and monthly CC Performance Report /Dashboards.

Ensure error free Billing Collection/updation from all collection points.

Ensure 100% walk in sales target achievement, both in Prepaid and Postpaid at all Stores.

K.B Consultants Pvt. Ltd

Designation: Chief Manager

Location: J&K from Apr 05 till Mar.07

Job Responsibilities

Handled end to end project of customer Profile Verification/AV for the Bharti Airtel Ltd for its Post

Paid / Prepaid Mobile Services (Airtel) in the J & K .

Managing Backend Team and field staff. Handled Retention for Bharti Airtel.

Onicra Credit Rating Company of India Ltd

Designation: Senior System & Database AdministratorLocation: J&K July 2004 Mar- 2005

Job Responsibilities

System Design and data administration

Maintaining Algorithms and tables

Worked with Alkausar Manipal IT Education University Study Centre of Sikkim Manipal University as

System & Database Administrator in addition held key position of Marketing /Sales Head from June

2001 to July 2004.

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Worked in Sterlite computers at Srinagar as Marketing Manager & Database Administrator for brief

period of 3 months.

ACADEMIC QUALIFICATION

MBA Retail management from Manipal University.

B.Tech. in Computer Systems & Management, University of British Colombia VancouverCanada(2001).

Advanced Diploma in Software Engineering (4 yrs Honors 2001)

B.Sc (Science 2000).

PERSONAL DETAILS

Fathers Name Sh. Mohan singh

D.O.B 10th September 1974Marital Status Married

Nationality IndianLanguages Known English, Hindi, Urdu,Punjabi