Used with permission

The OCD Guide to: The Resume

(BBA/MAcc)

Summer 2010

Version 2

1. Self-Assess and Determine Focus

2. Develop Resume and Online Brand

3. Conduct networking

4. Prepare and Interview

5. Decide and Negotiate

Career Tracker Steps

2

Resume

Action Items: □ Watch the brief online presentation on Preparing Your iMpact Resume available on iMpact Career Tracker Step

2 to better understand the uses of the Ross resume and the types of information to include.

Create your resume in iMpact Use the step-by-step instructions in the OCD Guide to Entering Your Resume on iMpact. Once your resume is in iMpact, this

OCD Resume Guide (BBA/MAcc Resume Guide) will help you refine your resume content.

Attend resume workshops Take advantage of resume writing workshops sponsored by the Office of Career Development and resume-related Club Events

hosted by student clubs. Use these resources first before taking your resume to a company-sponsored resume critique session.

Understand and emphasize skills that match your career target and that reflect your particular strengths An effective resume goes far beyond a static list of job duties; it reflects a student’s functional/industry focus and represents

skills that are valued by employers in that area. Though leadership and teamwork are valued in every company, it is your task

to go beyond these skills when writing your resume. Use BBA/MAcc CareerLeader and other resources listed in Career Tracker

Step 2 on iMpact to identify core skills for your target function/industry.

Maximize experiences using Action-Context-Results (ACR) format ACR format is explained in this guide. Bullet points in the ‘Experience’ section should be in ACR format and should be two to

three lines in length.

Use the Resume Checklist The Resume Checklist is included in this Guide. Use it as you prepare your resume and especially to proofread your resume.

Schedule a resume review Discuss and maximize your resume content with an OCD staff Career Counselor or with peer Career Counselors, who provide

the most up-to-date industry perspectives. Be prepared to revise and customize as necessary.

Publish your resume on iMpact In order for your resume to be included in the official resume book/database, please publish your “Default” resume. Recruiters

use the resume book/database to seek potential candidates to interview.

Refer to “OCD Career Tracker Step 2: Develop Resume” for a Resource List. Additional resources:

Vault and WetFeet resume guides are available through Kresge Library Career Resources Resume books from previous classes are available in E2420 [Office of Student Life/Ross Career Counseling]

PAY ATTENTION to OCD-announced deadlines for publishing your resume!

3

Overview

The resume in the recruiting process

Your resume is the first tool of the recruiting process and is the platform from which to build your arsenal of career tools. Recruiters use resumes to

evaluate the sufficiency of the candidate’s background for the job for which they are hiring and to determine whom to interview. Most BBAs have

limited professional experience, and most recruiters understand that. Therefore, recruiters don't necessarily require direct industry experience on

the resume. However, the resume must highlight transferable skills (e.g. quantitative analysis, creativity, leadership, etc.) that are relevant to the

position being sought.

When do I need to complete my iMpact resume?

Students seeking internships must complete their iMpact resumes by the deadline date announced by OCD. Students must have a professionally

presentable resume published online by that date. Sometime after that date, on-campus recruiters will have the opportunity to download and view

resumes on iMpact. The iMpact resume is an electronic file online, so updates to the resume are possible even after the deadline date, and

recruiters will automatically have access to the updated version. It is in a student’s best interest to meet the default resume deadlines, since it will

then be reviewed by OCD staff and can be made available to recruiters.

What makes for a good resume?

A good resume consists of three elements. First, the education section should clearly signal the career intent of the student (i.e., marketing,

strategy, high-tech, healthcare, etc.); a good resume does not signal intent in multiple directions (i.e., marketing AND finance). Secondly, the

experience section should highlight the relevant skills and accomplishments for the targeted career focus. Lastly, the additional section should

contain information about the candidate that differentiates him or her from other competitive applicants.

On-campus recruiting requires a resume in iMpact format

In order to minimize confusion around issues of resume formatting for students as well as for recruiters, all students who wish to use on-campus

recruiting services must create a resume in the iMpact format. For on-campus recruiting the student must have a professionally presentable

Default resume published online on iMpact by the deadline announced by OCD. Students who are recruiting off-campus are not required to use the

iMpact resume format, though it is still recommended, since it is an easily readable format.

'Default' resume and other resumes

The Default resume is the online resume that recruiters may access. If students want to participate in the resume database, they must publish a

professionally presentable resume by the resume deadline announced by OCD. Students can create multiple versions of the resume on iMpact in

addition to the Default resume. These versions will not be viewable by recruiters as part of the resume database, but students can use these

resumes when dropping resumes and cover letters for interview opportunities. Keep in mind that many recruiters are also Ross alumni and may be

able to view your student profile on iMpact. Make sure your story (focus) in your resume is consistent with your Personal Profile on iMpact.

Can I exceed one page on a resume?

For on-campus recruiting, students must use the iMpact format, and the iMpact format is restricted to one page, which is the standard for business

resumes. If you are recruiting off-campus, you can create a resume outside of iMpact. Sometimes, industry standards (non-business) would dictate

a format different from and possibly longer than the iMpact format. In those cases, students are obviously free to construct a custom resume

suitable for the industry.

Representing yourself accurately in the resume

Portraying yourself accurately on the resume is important. If you claim that an action you took raised $30K for the University Hospital, be prepared

to justify and support that claim. If you state that you are conversant in Spanish, be ready to talk to the interviewer in Spanish. In the end, you are

responsible for the accuracy of anything you put on your resume. Misrepresenting yourself on your resume may have severe consequences on your

career search outcome and the school’s reputation.

Also, during interviews, it is very common for interviewers to ask you to discuss points on your resume in detail. If you put something on your

resume, be prepared to talk about it in an interview.

4

BBA Junior Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphasis in Finance Cumulative GPA 3.8/ 4.0 Member, Finance Club, Michigan Interactive Investments Club

Elected Alumni Relations Committee Chair , Student Government Association

College of Literature, Science, and the Arts

Broad Liberal Arts curriculum with pre-business emphasis GPA 3.7/ 4.0 University Honors, Fall 2006, Winter 2007

BBA Junior with LSA Minor Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphases in Marketing and General Management Cumulative GPA 3.6/ 4.0

College of Literature, Science, and the Arts

Minor in Spanish Language and Literature Cumulative GPA 3.7/ 4.0

BBA Dual Degree Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphasis in Marketing

School of Music, Theatre & Dance

Bachelor of Theatre Arts, April 2010 Concentration in Performing Arts Management

BBA Transfer Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphasis in Marketing

George Washington University Washington D.C.

School of Business Concentration in Marketing, Minor in French

MAcc (see sample MAcc resumes at end of this Guide)

5

Education Section

The Education Section The most important factor in this section is the school brand and degree. However, this will generally be the same for everyone (with the exception

of dual-degree students, for whom the secondary affiliation is significant).

Recruiters also use this section to understand your career direction. Much of this is done by looking at your academic and extracurricular choices.

Certain recruiters (mainly consulting and investment banking) also give consideration for academic performance.

This is what recruiters look for in this section:

- Proper academic emphasis - Good academic performance including scholarships and honors - Participation in relevant activities - Leadership roles among peers

1. Proper academic emphasis The first bullet of the BBA Education section should be about your academic emphasis. An academic emphasis conveys a message about what career area you are targeting, so we recommend that you indicate no more than two academic emphases. Academic emphases are valid academic disciplines (Strategy, Finance, Marketing, Accounting, etc.). They do not necessarily have to correlate to Ross academic departments; e.g., Real Estate and Corporate Social Responsibility are valid emphases. However, academic emphases should reflect subjects that can be studied, rather than a career objective (Consulting, for example, is not an academic emphasis). The only exception is that students may use the term "General Management" to indicate a general education. Be thoughtful as you indicate your emphasis, as a recruiter may choose to discuss your area of emphasis in detail.

2. Grades

Recruiters from different industries treat grades differently. Research your company of interest to determine any GPA requirement they may have. In fields in which employers care about GPA, if you leave your GPA off, you risk employers assuming that it is very low.

Based on feedback from recruiters, OCD recommends including your GPA on your resume if it is a 3.0 or above. That said, disclosing your GPA on your resume is your decision. If you are unsure about whether to include your GPA, talk with a Career Counselor.

3. Calculating Grades If you choose to disclose your GPA, your Ross GPA must be kept separate from your GPA prior to coming to Ross. All classes taken during your sophomore, junior, and senior years will count towards the business school GPA. Also, under the Ross education section, it must be your cumulative GPA; no other calculation based on a subset of classes (e.g., 'concentration GPA') is permitted.

4. Participation in relevant activities

Your club involvement and other extracurricular activities give a strong indication to a recruiter regarding where your interests lie. Therefore it is important to mention the relevant activities you are involved with while at the Business School. For example, if you are targeting consulting as a career, you may want to indicate your membership in the Consulting Club and the times where you were a finalist in case competitions. Understand that recruiters like focus, so there's no need to mention everything; just the things which are relevant.

5. Leadership roles

Companies are always looking for candidates with strong leadership traits. One way to highlight leadership is to indicate leadership roles in student activities. The school provides ample opportunity to take on leadership roles such as section leader or club officer roles. If you have leadership roles in organizations outside of the Ross School of Business, include them as well. NOTE TO STUDENTS WHO ARE TUTORS, GRADERS, AND/OR RESEARCH ASSISTANTS: Representing your role accurately on your resume is important. Since the title, “Teaching Assistant” is often synonymous with “Graduate Student Instructor,” you should not refer to yourself as a “Teaching Assistant.” Rather, use the title for which you were hired and/or a phrase indicating what you do.

6

BBA JUNIOR Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI Stephen M. Ross School of Business Bachelor of Business Administration, May 2011 Emphases in Finance and Accounting

Cumulative GPA 3.8/ 4.0 Member, BBA Accounting Club, BBA Finance Club

Elected section social chair

College of Literature, Science, and the Arts Broad liberal arts curriculum with pre-business emphasis GPA 3.7/ 4.0 Recipient of the 2006 James B. Angell Scholar Award

EXPERIENCE LEAR CORPORATION Grand Rapids, MI Summer 2007 Accounting Intern Constructed forecast model for real and personal property taxes through extensive use

of Excel, increasing estimate accuracy of tax expenses for 2007-2008 fiscal years.

Reconciled 40 suppliers’ accounts through in depth financial statement analysis, resulting in elimination of approximately 95% of accounts payable over 90 days in age.

Developed and implemented fixed asset inventory system for two plants , assisting in elimination of $2M in gross value and $80K in net book value.

2006-2007 SIGMA CHI FRATERNITY Ann Arbor, MI Part-time Treasurer Balanced budget of over $260K throughout year, paid bills, managed employee salaries,

safeguarded all funds and tracked over 70 ind ividual accounts, ensuring fraternity’s normal operations

Initiated and executed improved payment plan by negotiating terms with property manger and implementing late payment penalties resulting in 12% reduction in accounts receivable.

Designed comprehensive Excel spreadsheet of all account activities. Built monthly cash projections, reconciled historical projections with actual balances, keeping all committees on budget

Summer 2006 EDDIE BAUER Grand Rapids, MI Sales Associate Interacted with approximately 25 customers per day, sharing product knowledge and

personal advice to maintain top sales figures consistently, selling upwards of $5,000 in merchandise on select days.

Managed customer complaints by conferring with sales managers to resolve problems that resulted in increased customer satisfaction.

Selected by manager to prepare seasonal displays, handling store layout and item placement responsibilities to promote increased sales target of 10%.

Part-time 2006 UNIVERSITY OF MICHIGAN DINING SERVICES Ann Arbor, MI Student Coordinator

Given early promotion to student coordinator for superior leadership under pressure, dedication, attention to detail and efficient teamwork ability.

Coordinated and d istributed tasks among 15 student employees and three food service workers, maintaining high morale and employee satisfaction.

Proposed rerouting plans between entrances and food serving lines, and persuaded manager to institute changes, minimizing student wait time during peak serving times.

ADDITIONAL Math tutor for local Ann Arbor middle school students (2008 to present)

Conversant in Spanish Interests include: cross-country skiing, college basketball, and poker September 2009

7

Experience Section

The Experience Section

The Experience section is the most important part of the resume. Recruiters are looking for skills and accomplishments

that will transfer into your targeted career. In this section, you'll want to highlight three to five key experiences. These

experiences need not be 'work' experiences and can include extracurricular and possibly academic experiences.

This is what recruiters look for in this section:

- Initiative, leadership and teamwork - Vivid examples in ACR (Action-Context-Result) format - A history of accomplishment and results

1. Leadership and participation You don't necessarily need big name companies on your resume in order to be a good candidate. What recruiters care about is that you have sought out opportunities where you could develop yourself professionally. The opportunities can be community-service, social/clubs, academic, athletic, or work-related. What's important is that you are able to use relevant professional skills in those experiences (leadership, teamwork, analytical thinking, communication skills, problem solving, etc.).

2. Bullet points in ACR format

If possible, write all bullets in the experience section in the Action-Context-Result (ACR) format. Bullets in the ACR format do the best job in conveying the skill or experience in a context that the reader can appreciate. Usually, a bullet in the ACR format will take up two to three lines in the iMpact format. If your bullet is one line long, more than likely, it is not in the ACR. Advice on how to write a bullet in the ACR format is included later in this document.

An example bullet in ACR format

Action Negotiated…

Context …with local area schools to donate excess food toward local soup kitchen…

Result …resulting in 25% increase in food distribution for 2006 for the organization.

3. A history of accomplishments and results It's critical to include a result in your bullets in the Experience section whenever possible. The inclusion of results gives the reader the sense that the candidate is a person who accomplishes what he or she sets out to do and who would be capable of making an impact within an organization. Where possible, quantify results in order to let the reader appreciate the scope of the accomplishment. Otherwise it is also acceptable to include a qualitative result.

______________________________________________________________________________________________ Should I be including high school activities?

If you are a junior or a senior, you'll want to let your college experience speak for itself. That means you'll want to avoid putting high school experiences in this section. However, there is a difference between a high school activity (e.g. yearbook) and an activity that occurred during high school (e.g. created online business). Activities 'that occurred during high school' are acceptable to include. If there is something you want to include from high school (e.g. team captain, valedictorian, etc.), use bullets in the Additional section. Sophomores, it is more acceptable to have some high school experiences on your resume.

Proper space allocation You want to make sure that you allocate more bullets and space to the roles which are more relevant to the job that you are seeking. More than likely, your more recent job roles will be more significant than those which are further in the past. If you are stretched for space, you may choose not to put any bullets below a particular role.

8

BBA JUNIOR Street Address City, STATE ZIP

emailaddress@umich.edu 999.000.000

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI Stephen M. Ross School of Business Bachelor of Business Administration, May 2011 Emphases in Finance and Accounting

Cumulative GPA 3.8/ 4.0 Member, BBA Accounting Club, BBA Finance Club

Elected section social chair

College of Literature, Science, and the Arts Broad liberal arts curriculum with pre-business emphasis GPA 3.7/ 4.0 Recipient of the 2006 James B. Angell Scholar Award

EXPERIENCE LEAR CORPORATION Grand Rapids, MI Summer 2007 Accounting Intern Constructed forecast model for real and personal property taxes through extensive use

of Excel. Increased prediction accuracy of tax expenses for 2007-2008 budget years.

Completed reconciliations for 40 suppliers resulting in elimination of approximately 95 percent of accounts payable over 90 days in age.

Developed and implemented fixed asset inventory system for two plants resulting in elimination of $2M in gross value and $80K in net book value.

2006-2007 SIGMA CHI FRATERNITY Ann Arbor, MI Part-time Treasurer Fully responsible for maintaining balanced budget of over $260K. Paid bills, managed

employee salaries, safeguarded all funds and tracked over 70 ind ividual accounts. Initiated and executed improved payment plan. Negotiated terms with property manger and implemented late payment penalties resulting in 12% reduction in accounts receivable.

Designed comprehensive Excel spreadsheet of all account activities. Built monthly cash projections, reconciled historical projections with actual balances ensuring overall adherence to budget.

Summer 2006 EDDIE BAUER Grand Rapids, MI Sales Associate Interacted with approximately 25 customers per day, sharing product knowledge and

personal advice to maintain top sales figures consistently, selling over $5000 of merchandise in a day multiple times.

Managed complaints and customer d iscrepancies, conferring with sales managers to resolve problems that resulted in increased customer satisfaction.

Selected by manager to prepare seasonal displays, handling store layout and item placement responsibilities to promote increased sales for the new season.

Part-time 2006 UNIVERSITY OF MICHIGAN DINING SERVICES Ann Arbor, MI Student Coordinator

Given early promotion to student coordinator for superior leadership under pressure, dedication, attention to detail and efficient teamwork ability.

Coordinated and d istributed tasks among fifteen student employees and three food service workers, maintaining high morale and employee satisfaction.

Proposed rerouting plans between entrances and food serving lines, and persuaded manager to institute changes, reducing congested traffic during peak serving times.

ADDITIONAL Math tutor for local Ann Arbor middle school students (2008 to present) Conversant in Spanish, stud ied abroad in Madrid Interests include: cross-country skiing, college basketball, and poker

September 2009

9

Additional Section/Overall Cohesion

Additional Section The Additional section serves an important role to provide a "glimpse" of the candidate outside the realm of work and education. Because "likeability" is a factor when it comes to business school recruiting, recruiters use this section to help form an opinion on how interesting they find the candidate. Often, during interviews, recruiters will refer to this section to make small talk. Make sure that you are able to discuss any point you make in this section. This is your chance to win over an interviewer with topics you like to discuss.

This is what recruiters look for in this section: - Anything unique you can say about yourself

- Your key interests and hobbies

- Activities you participate in on a voluntary basis

- Language proficiencies, relevant technical capabilities, work certifications

Be specific; Be unique Rather than saying you like to cook, be specific. Use detail such as, "Enjoy cooking in the French / Mediterranean style." Rather than saying

you like camping, say, "survived two-week wilderness trip in Rocky Mountains with Outward Bound." You want to portray yourself in the most

personally interesting way possible, and using specific language and vivid descriptions can help you do that.

Overall Cohesion Once you've completed a rough draft of the resume, it's time to look over the resume to make sure the important

ideas are being conveyed:

Education Section: Career Intent In this section, you want to make sure that your business school activities (academic and extracurricular) are pointing toward a specific career

function/industry. Eliminate those items which may cause a reader to doubt your focus. Once you've done that, include relevant leadership

positions you hold or have held. Lastly, for certain industries, include grades and test (e.g., SAT) scores.

Experience Section: Skills and Accomplishments In this section, you want to make sure that your bullets convey that you have applied the key transferable skills which are important for that

particular function or industry. What are the key skills you wanted to highlight about yourself? Do those skills come through in a strong way?

Write your bullets in the ACR format. Finally, allocate more space towards the more important roles you have held.

Additional Section: Personal Interests 'This doesn’t have to be a very long section, but don't omit this section just to squeeze your resume down to one page. In this section, you

should mention the most important things someone should know about you outside of work and studies. Include activities that are personally

significant to you and that help “tell your story.”

10

List of Action Verbs

In addition to the list below, please also refer to the Action Verbs reference in Step 2 of the Career Tracker.

accomplished developed located saved achieved directed made scheduled

acquired discovered maintained secured adapted

documented

managed

selected

administered

doubled

marketed

served

advanced earned mediated settled advised edited minimized shaped allocated eliminated modernized showed analyzed employed modified simplified applied

enforced

monitored

sold

appointed

established

motivated

solved

approved estimated negotiated sponsored arranged evaluated obtained staffed assessed examined operated standardized assigned exceeded ordered started assisted

executed

organized

streamlined

attained

exercised

originated

strengthened

audited expanded overhauled structured bought expedited oversaw studied broadened extended participated suggested budgeted financed performed summarized built

forecasted

planned

supervised

calculated

formed

prepared

supported

centralized formulated presented surpassed chaired founded prevented surveyed clarified fulfilled prioritized sustained collaborated generated processed tailored combined

guided

procured

taught

completed

handled

produced

tested

composed headed programmed traded conceived helped projected trained concluded hired promoted transformed condensed identified proposed translated conducted

implemented

proved

trimmed

constructed

improved

provided

tripled

consulted increased published undertook contracted influenced purchased used contributed initiated realized utilized controlled innovated recommended verified converted

inspected

recruited

won

coordinated

installed

reduced

wrote

corrected

instructed

reinforced

created

integrated

re-negotiated

cut

interpreted

reorganized

decentralized

interviewed

reported

decreased

introduced

represented

defined

invented

researched

demonstrated

invested

resolved

designated

investigated

restored

designed

led

reviewed

determined

liquidated

revised

11

Writing Bullets in the ACR Format

Elements of the ACR Bullet

ACR Bullets

Typically a two- or three-line bullet in a resume

Used for bullets in the ‘Experience’ section

Concise; helps with brevity

Action Begin with an action verb that conveys a skill (Led, Implemented, Analyzed, Created, Collaborated, etc.)

Avoid beginning with a ‘result’ verb (Improved, Reduced, Increased, Resulted in…); save it for the latter part of the bullet

Normally use past tense, but it's fine to use present tense for current tasks

Context The ‘Context’ portion is to provide the reader with an adequate sense of the following for the task:

~ The Business Reason (improve satisfaction, reduce cost…)

~ The Scope (how big? how many people? cost?)

~ The Significance (why is this project or activity significant?)

~ The Constraints (why is this project a challenge?)

Assume the reader is completely unfamiliar with your industry and provide context accordingly

Result Two types of Results:

~Quantitative (reduced cost by $X, increased sales by X%, launched product X months ahead of schedule)

~Qualitative (enabled client to do X, presented findings to CEO, awarded X prize)

For current tasks, ‘expected results’ will often suffice

Don’t exaggerate or ‘make up’ results

Examples Reviewed 20+ applications and conducted five to ten interviews per semester for scholarship candidates and summer program

participants, selecting qualified applicants based on academic merit and demonstration of leadership.

Analyzed break-even point of local food business and designed surveys to evaluate customer satisfaction, resulting in elimination of

unprofitable items.

Organized and emceed charity concert that featured four bands from across the Midwest and raised over $1,000 for national Cystic

Fibrosis Foundation.

Action Initiated…

Context …design and implementation of internal excel database with over 700 key clients, potential clients, and firm competitors…

Result ...to help transform and improve firm’s process of managing strategic relations.

12

BBA/MAcc Resume Checklist (iMpact) Use this checklist to review your resume before presenting the resume to others!

Header

Form

at

□ Include phone number

□ No unnecessary commas or spaces

Education Section

Form

at

□ Should not exceed 40% of the overall resume space (optimally 20% to 30%)

□ Include graduation month and year

□ Spell out degrees ("Bachelor of Business Administration" or “Master of Accounting”)

□ Write LSA as "College of Literature, Science, and the Arts"

□ BBAs: For non-Ross education, include the name of a degree (e.g. Bachelor of Arts) ONLY if you will actually be granted a degree from that school. If you will be receiving a degree other than a BBA, include the subject (e.g., Bachelor of Arts in Spanish)

□ Include Minor subject(s) under LSA or other non-Ross School; no degree is granted if you only have a minor in the subject

Co

nte

nt

□ First bullet should be academic emphasis (singular) or emphases (plural)

□ Do not include a Ross 'Emphasis GPA' (not permitted)

□ For MAccs: No GPA allowed in MAcc portion of "Default" resume (OK for Ross BBA portion)

□ Include student leadership roles

□ Include school activities relevant to the resume reader

□ Include examples of high academic performance including scholarships and honors

Experience Section

Form

at

□ Should be at least 50% of the overall resume space (optimally 60% to 70%)

□ Each bullet should be two to three lines in length (avoid one-line bullets)

□ Put experiences in reverse chronological order (most recent to least recent)

□ Put bullets within experiences in order of significance

□ Put no more than six bullets under any one role

□ All bullets should be in ACR format

□ Use active verbs to begin bullets in order to convey transferable skills

Co

nte

nt □ Include results and impact at the end of the bullets

□ Label Summer experiences using labels found in iMpact "My Resume" module

□ Allocate more space and bullets to the more significant roles

□ For MAccs: Account for all years after graduation from undergrad (avoid gaps in work history) , if applicable

Additional Section

Form

at

□ Should use two to five lines of space for this section

□ Typical bullets are one line in length

Co

nte

nt □ Include items of interest about yourself outside the scope of work and education

□ Include interests, hobbies, volunteer activities, etc. Be specific in describing interests.

General

Form

at

□ Try to completely fill the page without exceeding one page in length

□ Condense/Expand bullet points that run over to next line by one or two words

□ Use correct spelling and grammar

□ Avoid pronouns (I, me, my, our, we, he, she, etc.)

□ Avoid articles ('a' and 'the') when possible in order to save space and for faster reading

□ Spell out numbers ≤10, but be consistent within a phrase; e.g., "taught nine to eleven students;"

"edited 7-12 papers daily"

Co

nte

nt □ Resume should seem aesthetically pleasing

□ Resume should be a concise summary of your background and qualifications

□ Relevant experience and key transferable skills should be evident even with a quick read

Used with permission

SAMPLE RESUME BBA Senior

Street Address City, STATE ZIP uniqname@umich.edu 999.999.9999

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphases in Strategy and Accounting Vice President of Corporate Relations, BBA Consulting Club James B. Angell Scholar for three consecutive semesters of perfect scholarship Cumulative G.P.A. 3.70/ 4.00 BBA Career Counselor, Ross School of Business Office of Career Development

College of Literature, Science, and the Arts

Cumulative G.P.A. 4.00/ 4.00 Recipient of William J. Branstrom Prize recognizing top 5% of freshman academically Vice President of Finance, Business Organization of Strategic Skills (BOSS)

EXPERIENCE ERNST & YOUNG LLP Manama, Bahrain

Summer 2010 Business Management Advisory Services Intern

Developed analytical model for comparative analysis of data regard ing client's change readiness prior to merger and formulated several post merger HR integration strategies

Devised variable compensation package for client by completing benchmarking study on compensation levels and incentive schemes in Bahrain investment banking industry

Restructured operating framework of over 20 unique processes improving accuracy of task completion and doubling efficiency of HR allocation for government municipality

Summer 2010 PRICEWATERHOUSE COOPERS LLP Detroit, MI

Assurance Intern

Designed substantive analytic to accurately pred ict monthly accounts receivable balances as a function of revenue, d iscovering 2 accounts requiring further investigation

Developed proposal to PwC partners outlining holistic and innovative sustainability package to be offered to large manufacturers to prepare for future "cap and trade" legislation and improve resource efficiency by approximately 33% over three years

Identified control deficiencies by sorting through SAP and Hyperion financial reporting system data and offered solutions to significantly increase client reporting efficiency

Performed over 25 ind ividual tests and procedures and gained substantial IFRS experience as part of a year-end audit of an international bottling company

Summer 2009 WYNDHAM HOTEL GROUP - DAYS INN HOTEL Ann Arbor, MI

Front Desk Manager

Researched local events and room rates at 27 neighboring hotels, working d irectly with the General Manager to determine a pricing strategy for the six months following

Personally handled over 50 customer complaints on a case-by-case basis, formally contacting customers along with Wyndham Customer Care to rectify each situation

Recorded patron transactions and conducted aud its ensuring accurate internal accounts

Developed discount programs and determined unique packaged group rates resulting in three group sales in excess of $4,000

2007-Present PHI CHI THETA PROFESSIONAL BUSINESS FRATERNITY Ann Arbor, MI

Vice President - External; Secretary; Pledge Class President

Collaborated with five other board members to evaluate strengths and weaknesses of potential new members and chairs, doubling active member attendance in one year

Led and instructed over 100 students as site leader for Detroit Partnership Day aimed at improving Detroit neighborhoods by conducting renovations and minor demolition

ADDITIONAL Participated in global strategy cou rse at Tsinghua University in Beijing (2008)

Winner of BP Oil Trad ing Simulation held at University of Michigan (2008) Active in seven intramural sports including softball, wrestling, basketball and football Interests include fantasy football, professional sports, working on cars

14

Used with permission

SAMPLE RESUME BBA Senior

Street Address City, STATE ZIP uniqname@umich.edu 999.999.9999

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2011 Emphasis in Marketing GPA: 3.9/ 4.0 Ross School of Business Preferred Admissions Program Career Counselor and Peer Mentor for other students in business school

College of Literature, Science, and the Arts

GPA: 3.95/ 4.0 Received Branstrom Award for ranking in top 5% of class

EXPERIENCE PEPSICO CHICAGO Chicago, IL

Summer 2010 Marketing Intern, Quaker Foods & Snacks

Created consumer-centric marketing plan for product experiencing double-digit declines by analyzing current business and identifying opportunities, expected to stabilize business and increase dollar sales in 2010 by 2%

Designed approach for focus groups in order to gain better understanding of current heavy users, ultimately using insights to guide marketing tactics and long -term strategy

Collaborated with outside agencies to determine ideal promotional tactics, u ltimately choosing targeted coupons to increase buy-rate by one unit among loyal users and encourage adoption of new product usage

Conducted period operating review by performing IRI analysis on entire product line and competitors to provide management with overview of business performance

Summer 2009 CAREERBUILDER.COM Chicago, IL

Consumer Marketing Intern

Wrote over 40 articles using internet research and search engine optimization techniques to drive traffic to the Web site, receiving 27,000 pageviews in four months

Positioned articles toward various targeted audiences by utilizing psychographic segmentation techniques, generating over 50% above the average time-on-site

Partnered with launching team of CareerBuilder's Facebook application to stimulate awareness and strengthen relevancy of CareerBuilder brand through updat ing content on the page and consumer reach-out, receiving over 5000 loyal viewers

Analyzed Facebook advertising efforts and content by determining effectiveness of the media mix to aid in future media planning and by generating consumer interest report to gain clearer understanding of consumer desire

2008-2009 MICHIGAN COMMUNITY SCHOLARS PROGRAM Ann Arbor, MI

Peer Advisor for Community Service

Partnered with team of peers to brainstorm and coord inate over 15 community service events to strengthen local community ties and encourage social responsibility

Recorded and publicized minutes from meetings to increase student involvement, u ltimately growing interest and obtaining feedback on programming initiatives

Summer 2008 CONSOLIDATED ELECTRICAL DISTRIBUTORS CREDIT OFFICE

Accounts Receivable Countryside, IL

Opened new customer accounts and efficiently handled multiple credit applications by contacting trade references and setting up accounts in CMS computer system

Contacted customers regarding past-due invoices, following up when necessary in order to ensure collections were made and maintain a positive relationship with clients

ADDITIONAL Organized first annual walk to raise money for Veterans Hospitals, involving the community and raising over $1000

Resident of Learning Community to promote d iversity and community service Enjoy listening to music, p laying guitar and french horn, and learning about animals

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SAMPLE RESUME MAcc

Street Address City, STATE ZIP uniqname@umich.edu 999.999.9999

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Master of Accounting, June 2010 CPA Candidate, Summer 2010 Recipient, two Dean's Scholarships Grader, Principles of Accounting Member, Greater China Association, MBA club

TSINGHUA UNIVERSITY Beijing, China

School of Economics and Management

Bachelor of Business Administration, July 2009 Emphasis in Accounting; GPA 3.4/ 4.0; ranked in top 15% of graduating class Recipient of CPA Australia Excellence Award , 2009; Scholarship of Zhongfangxin, 2008;

Scholarship of Guanghua, 2007; Scholarship of Excellent New Students, 2005 Elected President of 42 students class Exchange student to City University of Hong Kong in Fall 2007. Recipient of

Department of Accountancy Inbound Exchange Award

EXPERIENCE ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS Beijing, China

2008-2009 School Ambassador of U.K. CPA Organization

Part-time Organized and hosted Job Hunting Competition info session with 150 attendees, attracting more than 100 applicants.

Planned ACCA career lecture series. Liaised with ACCA sponsor and Student Union, increasing student activities and expanding ACCA popularity.

Summer 2008 PUBLIC ACCOUNTING FIRM Beijing, China

Audit Intern

Issued and tracked bank confirmations for 17 subsidiaries totaling to $400M within two weeks. Communicated with client regard ing abnormalities to confirm cash accounts.

Tested cement inventory amounting to $120M. Increased inventory accuracy to 95%.

Analyzed financial performance of building material company through extensive use of Excel. Explained profit increase in Chinese fast-growing economy during early 2008.

Addressed 60 interns and Firm’s staff members as selected closing ceremony speaker. Received full-time offer after internship.

Summer 2007 TELECOM COMPANY Luzhou, China

Accounting Intern

Reviewed and tracked PP&E purchase orders in timely and efficient manner.

Analyzed monthly costs and prepared presentation slides for executives, lead ing to enhance understanding of corporate monthly reports and cost management.

2008-2009 TSINGHUA ACCOUNTING ASSOCIATION Beijing, China

Vice President

Initiated and oversaw critical changes to 14th annual Tsinghua Accounting Cocktail Party, attracting over 120 attendees including 18 professionals and better educating undergraduates about diverse accounting career paths.

Designed 3rd Youth Elite Accounting Case Competition across ten universities. Secured full sponsorship from Ernst & Young. School touted competition in promotional materials as "best student activity."

ADDITIONAL Finalist in 2009 Tsinghua Start-up Proposal Competition by initiated high-tech company Key member of Zijing Volunteer Group, School Outstanding Volunteer Extensively travelled throughout Mainland China, Macao, Taiwan and Cambodia Enjoy running, yoga, swimming. Ran in Beijing 21 kilometer Marathon

SAMPLE RESUME

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Used with permission

MAcc with Ross BBA Street Address City, STATE ZIP

uniqname@umich.edu 999.999.9999

EDUCATION UNIVERSITY OF MICHIGAN Ann Arbor, MI

Stephen M. Ross School of Business

Master of Accounting, June 2010 Graduated with Distinction

Stephen M. Ross School of Business

Bachelor of Business Administration, April 2009 Emphases in Finance, Accounting, and Business Information Technology University Honors - Fall 2008 Semester GPA - 3.78/ 4.0 Graduated with High Distinction

EXPERIENCE DELOITTE & TOUCHE LLP - THE BLACKSTONE GROUP New York, NY

2008-2009 Audit Intern, Financial Services

Summers Audited intercompany eliminations and deconsolidated balance sheet for Q2 review; produced open item lists for client to substantiate numbers with material differences

Prepared FAS 160 reconciliation to Blackstone's historical financial statements which insured the proper breakdown of minority interest

Performed analytics on Blackstone's income statement and balance sheet accounts; served as the basis for the Q2 audit for 2009

Created presentation and wrote scripts for management on Deloitte's audit methodology for Private Equity clients; used to train 260 employees

Researched and developed 2008 Client Service Plan for Blackstone with Senior Manager; plan reviewed and approved by Blackstone's aud it committee

Created training materials d istributed to all new hires on Blackstone's accounting software; eliminated the need for managers to train employees on the software

2006-2007 SEITLIN & COMPANY, CAPITAL PLANNING GROUP Miami, FL

Summers Accounting, Financial Planning, & Employee Benefits Intern

Audited client investment accounts for billing of planning fees, recovering over $10,000 in unbilled revenue

Designed and implemented a fixed asset and depreciation tracking system implemented by company's controller

Developed employee efficiency models for CEO which compared employee revenue generated to expenses incurred , information was used as part of a 2nd quarter review for insurance agents

Prepared inter-company reconciliations by generating accounting reports in Nexsure, allowing for easier review by controller

2005-2007 RESIDENCE HALLS ASSOCIATION Ann Arbor, MI

Vice President for Finance

Developed $245,000 rolling budget by analyzing historical transaction data and categorizing transactions into subsid iary budgets, leveraging increased funding for conferences and student group allocations

Participated in annual committee reviewing University Housing's financial statements, resulting in an approved resolution of a 4.9% room and board increase for 2004-2005 & 2005-2006 school years

Chaired and coord inated IT meeting composed of University Housing administrators and students, resulting in savings of $125,000 in obsolete serv ices

Reformed internal accounting procedures by implementing accounting software, resulting in streamlined budgeting and reconciliation activities

ADDITIONAL Florida Senate Page Reviewed petitions for University Housing contract terminations Ross BBA Student Government Career Development Committee Chair Class of 2009 Gift Leader