JESSICA WHITE

Oyster Bay, NY (646) 944-7732Jessicawhite72@gmail.com www.linkedin.com/in/jessicawhite7/

Experienced Salesforce.com ExecutiveConsistently delivers high value configuration and design with positive impacts on client satisfaction & business value

Motivated and personable business professional with a wide range of business related skills and proven track record of successful project and process management. Conscientious and diligent with a strong work ethic and demonstrated willingness to go above and beyond in order to deliver high value and client satisfaction. Proven ability to self-manage and work independently as well as integrate with a diverse team. Comfortable interacting with all levels of management and professionals.

SKILLS SUMMARY Salesforce.com Process Management Database Logic Project Management Business Analysis Reporting & Presentation Advanced Excel Skills Data Analysis Team Management

PROFESSIONAL EXPERIENCE

THE NPD GROUP, INC. 2008 – 2014Executive Director, Salesforce.com & Data AnalysisOwnership of a complex Salesforce.com (SFDC) implementation supporting 565 users across all the business areas of the company and globe, providing top quality service, efficient query resolution and new features and functionality. System Administration Responsibilitieso Enhancement of SFDC functionality & features meeting changing and diverse needs of business.o Addition of custom objects, workflow and approval processes as required.o Ensured financial compliance through the use of extensive validation rules.o Integration with marketing automation tools (Pardot, ExactTarget) and external data enrichment & prospecting tools.o Data cleansing and de-duplication using Excel, standard SFDC tools (DataLoader) and DemandTools.o Saved the finance team in France an estimated 2000 hours per year by successfully incorporated Europe into the SFDC

implementation and automating their processes.o Integrated the AsiaPacific teams into SFDC in order to produce single source for real-time business analysis and product

level reporting globally, as well as allowing for global collaboration on sales and projects. Process Improvement & Re-engineeringo Re-engineered & integrated our bottoms-up revenue forecasting process into SFDC eliminating the need to maintain an

external database and allowing for the most granular level of reporting and insight in real-time.o Streamlined the order processing functionality in partnership with the Head of Financial Operations resulting in efficiency

gains and the overall reduction in headcount by 30%.o Supervision of a technical team who implemented numerous integration & efficiency initiatives working with Payroll and

Finance globally. End-user Trainingo Developed all training material and tip-sheets for SFDC and business processes and conducted classes both in person and

over WebEx resulting in improved adoption and end-user satisfaction.o Created a custom page within Salesforce to house all recorded WebEx training material in order to allow for real-time user

access, which resulted in an 8 hour/month time saving for the team. Business Consultingo Collaborated with diverse user groups including Senior Management, Vertical Managers, Marketing, Sales, Finance and

Legal to deliver timely, accurate and actionable business intelligence as well as innovative functionality to meet the varying needs of each business sector and region.

o Partnered with CFO/Financial Planning & Analysis team to leverage data analysis skills and deep knowledge of existing data sources to develop new corporate metrics and analyses giving valuable insights into the business.

o Consulted with Marketing & Internal sales team to ensure inbound lead generation and marketing processes aligned and were efficiently tracked.

Managemento Responsible for managing diverse teams; Order Processors, Commission Administrators and SFDC administrators.o Improved customer satisfaction, turn around times and error rates resulting in numerous awards for team members for

service and excellence.

JESSICA WHITE

ESPEED, INC. (Now BGC Partners) 2005 – 2008Vice President, Process ManagementFull responsibility for a global Salesforce.com implementation that integrated with back-end trading system for a various teams of electronic trading sales engineers. Re-engineered existing CRM implementationo Business Process analysis and documentationo Streamlined the data modelo Improved usabilityo Enhanced and streamlined Service Desk functionalityo Physical system configuration and implementationo Training and system documentation

Integration of support business processes such as Legal, Credit, Quality Assurance and Integration Services – in order to achieve end-to-end efficiency and total process visibility to users.

Managed and developed web-to-lead functionality from our corporate website into SFDC, with automated lead distribution based on region, product interest and existing client status.

Developed and implemented Travel & Expenditure tracking within SFDC with full approval workflow and generation of an Excel spreadsheet for use by finance. This gave management insight into spend-per-customer and ROI in real-time.

Worked with consultants in order to develop additional functionality that was not possible using the base SFDC. Central point of expertise for other areas of Cantor Fitzgerald family, sharing Salesforce.com knowledge and experience

receiving accolades for assisting in their own system implementations and improvements. Presented to approximately 400 users at a conference around re-energizing roll-outs, the importance of business process

management and data quality.

EBS DEALING RESOURCES INTERNATIONAL, LTD UK (Now iCap) 2003 – 2005Project Manager/CRM AdministratorProject Management responsibility for replacing an existing CRM solution ensuring previous limitations and frustrations were addressed and delivering high quality implementation and satisfied customers. Project Management Responsibilitieso Needs Analysiso Client interviews to identify previous issues that needed to be avoidedo Vendor Selectiono Project Plans & Reportingo Training & System Documentation

System design, configuration & administration of SFDC, enhancement, data management and ongoing training globally. Developed & managed the web-to-lead process from Corporate website into Salesforce.com Implementation, management and business coordination of a program for keeping global focus and communication on issues

relating to top-tier clients. Managed the customer data and user administration of customer loyalty website.

OTHER EXPERIENCE Data analyst for wealth management organization. Project Manager in Treasury division of an international bank involved in the National Payment System project which

facilitated on-line settlements between banks and high nett worth clients. Preparation & presentation of plans & progress reports to steering committee on project to replace banking platform. Developed an MS Access based solution for the Product Management group at a large South African bank combining 3 years

of historical mainframe data into a usable system for monthly and weekly performance metrics as well as continual data monitoring for early identification of any trends. Automated the monthly data load process, and grew the function successfully through the hire and mentoring of 5 junior staff.

Developed a course on basic statistics for non-statistical market research clients in order for them to understand the outputs from statistical analyses.

EDUCATIONCertified Salesforce.com AdministratorPrince2 Foundation & Practitioner (UK)Bachelor of Business Administration (University of South Africa)Diploma in Strategic Project Management (Damelin College, South Africa)

JESSICA WHITE

B.Sc. Actuarial Sciences (Rand Afrikaans University, now the University of Johannesburg, South Africa)