LIEUTENANT COLONEL ®ARSHAD KHAN

www.savoeyhotellahore.com www.mfc.com http://pk.linkedin.com/pub/arshad-khan/1a/997/260/

Objective

Seek a high level position utilizing my experience in the field of Marketing/administration. I am looking for an opportunity that would best exploit my experience and skills for its future goal.

Professional Summary Target-driven hospitality operations/administration/Marketing director, proven to

outperform operations, logistics, supply chain and achieved efficiency. Demonstrated ability to adapt to new industries and dramatically improved revenues in underperforming sales teams. Motivated to deliver exceptional business synergy proven to result in successful outcomes.

Proven record of 10 years as an Hospitality Manager, with the required experience and leadership skills, looking to direct the development and execution of hospitality sector with strategic planning, marketing & Sales initiatives, financial plans and analysis for operations excellence.

Pakistan Army being parental department held various staff and command appointments and gained practical knowledge and experience in the art of management, administration, human resource development, leadership, team building and security.

An effective communicator with excellent written and verbal communication abilities and strong analytical, problem solving organizational abilities

Seasoned operation manager dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increased revenue

Results-focused management professional with progressive leadership experience. transforms high-potential staff into outstanding leaders who demonstrated the creativity and savvy that is critical to financial and operational success

Professional Experience

Business Innovations (Private) Limited (Chief Consultant) 01/2015 till date www.bizinnovationz.com

HR Manual and Policies designing, training and development. Performance appraisals executions and employees grievance handling HR documentation along with HR audit training, compensation and management Provision Security solutions to different enterprises. Provision of business Incubation solutions Provision of human Resource solutions.

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-185 STREET-5 Sector-E Askari-10, Lahore, Punjab, Pakistan-54000| (H)+923214433223 ( C ) 9

SD-185 Street-5 Sector-E Askari-10, Lahore, Punjab, 54000 | (H) 924236500191 | (C) 923214433223 Technically_perfect@yahoo.com

General Manager 06/2013 to 07/2014Savoey Hotel Lahore-Pakistan www.savoeyhotellahore.com Commanded leadership role to enhance service level of Savoey hotel in all aspects Ensured customers receive quality service, which adds to hotels’ reputation. AS a Team leader Developed high performing hotel sales and operation teams resulting

in increased revenues and higher market share. Supervised hotel teams in performing different operations efficiently and flawlessly. Prepared work schedule and allocated responsibility to staff as per direction. Supervised front office functions of hotel such as receiving and handling guests. Analyzed sales figures of hotel from time-to-time and sets/achieved future targets with a

very intelligent sales and marketing team accordingly. Managed overall budget of hotel which included preparing current budget and managing

expenses. Assisted in carrying out important functions related to maintenance and renovations of

hotel. Researched market to establish marketing strategies and improved hotel positioning,

defined future plans and ways to improve hotel profits. Put these plans into actions and achieved following outstanding results within three years.

Incorporated 30% new corporate clients thus increased the occupancy/revenue of the hotel by 50%

Initiated procurement of the equipment while ensuring the projected budgets and revenue and reduced the cost of sales by 30 % by narrowing the gap between management and vendors

Executive Manager (EM) 02/2012 to 06/2013 Savoey Hotel Lahore-Pakistan www.savoeyhotellahore.com

Enterprising leader with deep business process and change management acumen: have seamlessly led diverse teams across large scale process efforts

Manage the functioning of all employees, facilities, sales and costs, to ensure maximum departmental profit is achieved

Ensured that regular On Job Training are conducted within each department Savoey hotel Lahore declared Number 5 in top Ranking of a total of 26 top hotels of

Lahore at Tripadvisor.com Director of Operations 06/2009 to 02/2012Muzdalfa Fried Chicken Pizza Heaven (Malaysia) www.mfc.com

Supervised daily operations of all restaurants in the chain and ensuring compliance with company standards in all areas of operation, including product preparation, delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer.

Maximized profits by monitoring restaurant performance to identify trends and opportunities.

Planned and disseminate route/tracks for quick delivery of products. Provided a sales and marketing plan for each quarter with comparative analysis on

current and previous sales and upcoming quarter projections. Shall manage to develop local store marketing sales through parties and school visits

through the manager marketing & sales. Supervised and suggested sales promotions based on product usage and slow moving

items. Managed complaints through the respective vendor principal and acquire ISO grading

of each product and its compliance to local Food & Beverage requirements.

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Ensured all operations managers and staff are committed to and follow safety, total quality and security guidelines.

Operation Manager 04/2007 to 03/2009Golf & Country Club Sialkot Pakistan

Boosted revenue by 5% in 2007 then subsequently increased by 6% in 2008, registering 68 new memberships in 2007-08 and adding 105 in 2008-09

Launched a 10-round guest round certificates for members to obtain referrals, marketing 160 books in 60 days, which is equivalent to PKR-2.4 million in additional revenue

Trimmed down member attrition to 5.2% in 2007-08, operating expenses by 20% in 2007-08, and additional expense reduction of 10% in 2008-09

Increased net operating income by 20% in 2007-08 and another 8% in 2008-09 Demonstrated unparalleled performance in achieving and/or surpassing goals as

evident in the acceptance of a 95% member satisfaction rating

Lieutenant Colonel 03/1984 to 03/2009Pakistan Armed Forces-Pakistan

Supervised all logistical/administrative functions supporting a brigade of over 3000 army soldiers for two years

Coordinated of security operations and implementation of security standards Identifying training needs, preparing training calendar, scheduling and arranging

training programs and preparing comprehensive reports for the management. As a Grade II (Major) staff officer and Grade-1 (Lieutenant colonel) staff officer

looked after the military affairs of a Division Level.

Professional Skills/Experiences

FHM- Halal seminar (workshop) Malaysian halal certification 2011. FHM- Malaysia official food & hotel show Kuala Lumpur convention Centre. Go green chef course- 2009 Pakistan HACCP training by Prima Agri Pvt. Ltd Malaysia. Vice president for NPCIH (National peace Committee for interfaith harmony)

appointed by the government of Pakistan for the year 2010 Microsoft certified professional-2005 Cisco certified network associate-2005 Voice over IP certification-(2004-2005) Corvit Lahore Pakistan Cisco wireless technology training certification (2004-2004) Corvit Lahore Pakistan Diploma in human resource development Army College of education Pakistan 1986. MS office certification by skill development council joint project of national training

bureau of Pakistan, International labor organization, world bank & EFP in 2000

Education Diploma in human resource development 1986 Army school of education (Murree) Pakistan Bachelor of arts- (political science) 1984

Pakistan military academy –Abbottabad Associate of arts- civic, geography and history 1982

Junior cadet battalion-Abbottabad

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