Stephen T. Edwards1703 Solitude Ct.Allen, TX 75002

H: (972) 678-1703 C: (214) 250-1928Email: StephenTEdwards1@yahoo.com

Education United States Military Academy, West Point, NY

Bachelor of Science, EngineeringArea of Studies, Mandarin ChineseGraduated May, 1989

Experience

October, 2007 – February, 2015 Manager, XO Carrier Service Delivery Currently manage nine Service Delivery Coordinators (SDCs) in the production of XO’s Carrier T1, Ethernet and MPLS customer

circuits; previously included DS3 and OCN orders, as well as Order Entry (OE) reps, prior to Carrier’s current alignment Responsible for ensuring the team achieves projected revenue goals on a monthly basis; on average my team has exceeded the

monthly revenue goals, averaging better than 80% of start of month backlog being completed Manage the team to meet/achieve PCOORD, SLA and CRDD On Time Performance goals Responsible for all 1st level escalations, to include customer escalations and driving the XO LEC Escalations team on external

escalations Manage the hiring, training, and development for the eight SDC reps Manage and review the daily workload to ensure timely task and order completion, as well as workload balancing Provide customer service to internal and external customers, field operations, sales representatives, and sales engineers Conduct weekly team meetings, 1-on-1 sessions, and annual reviews with all employees

October, 2006 – September, 2007 Project Manager, Tektronix Responsible for coordinating an overall release date of company software/hardware (3 major releases per year) Work with Technical PM’s, Platform/OS managers and Software managers to ensure multiple projects are ready for the pending

release date Develop lines of communication between Customer Operations, Development, and Product managers to ensure customer satisfaction

and On Time Performance of the releaseJune, 1999-October, 2006 Manager, Long Distance Circuit Provisioning, Verizonbusiness (Legacy MCI)

Manage 12-18 employees in the production of DS0, DS1, DS3, and OCN customer circuits across the Verizonbusiness network, as well as ordering facilities on Local Exchange Carrier (LEC) networks

Manage a team that supports the design and activation of Frame Relay, ATM, ISDN, PIP, and Private Line services Hand selected by Sr Mgr to take the position of Long Distance (LD) manager due to outstanding performance as LD Provisioning

supervisor and time as Facilities Manager Primary point of contact for escalations and activation of customer circuits within LD department/team Responsible for hiring, training, and developing 15+ permanent and contract circuit provisioners, as well as 2 supervisors Manage the daily workload and activities of 15+ personnel to achieve and exceed departmental/company goals and objectives Provide Customer Service to internal and external customers, field operations, sales representatives, and technical consultants to

ensure On Time activation of customer circuits Responsible for managing administrative items and Human Resources issues for all employees and contract personnel Conduct monthly team meetings, 1-on-1 sessions, and annual reviews with all employees

May 1997-May 1999 Manager, Facilities Equipment Engineering, Verizonbusiness (Legacy MCI) Responsible for hiring, training, and developing employees and contract personnel Manage a team of 17+ personnel to ensure timely production of engineering packages that supported equipment installation on the

Verizonbusiness (Legacy MCI) Long Distance (LD) network. Develop employee and contract personnel to grow/expand equipment on the Verizonbusiness (Legacy MCI) LD network Responsible for On Time engineering of DXC, M13, Channel Bank, Switch, and other equipment for LD network sites Support internal and external customer requests, to include LEC collocations at Verizonbusiness (Legacy MCI) sites

June 1995-June1997 Supervisor, Long Distance Circuit Provisioning, Verizonbusiness (Legacy MCI) Selected for promotion to Supervisor due to exhibited leadership abilities and technical/engineering skills Responsible for training and developing 8-12 LD circuit provisioners First line of contact for escalations on customer circuits and expedited orders Support design and activation of Frame Relay, ATM, Switch, Voice, and Data services (DS0/DS1)

May 1994-May 1995 Long Distance Circuit Provisioner, Verizonbusiness (Legacy MCI) Responsible for designing customer circuits across the Verizonbusiness (Legacy MCI) LD network and ordering LEC facilities Supported customer requests to install Frame Relay, ATM, Switch, Voice, and Data services (DS0/DS1)

Provisioned customer circuits in areas supported by the following LECs: Ameritech, SouthWestern Bell, Pacific Bell, Qwest, and GTE/Verizon

Responsible for circuit design, facility assignments, MUX, and ASRs to support customer requested circuitsJuly 1993-April 1994 Recruiter, LifeWork, Inc.

Responsible for scouting, interviewing, and selecting Junior Military Officers for placement into Corporate jobs Territory for recruiting included all military bases/posts west of the Mississippi river

May 1989-June 1993 Commissioned Officer, United States Army, FT Carson, CO Promoted to the rank of 1st Lt., and received Honorable discharge after required service obligation Served as Platoon Leader of a Mechanized Rifle platoon, a TOW/Missile platoon, and a Mortar platoon Selected above peers to serve in specialty platoons (TOW/Mortar) due to exhibited leadership abilities Responsible for training and leading 18-25 enlisted personnel, as well as managing weapons systems and several million dollars in

equipment and vehicles Successfully completed the US Army’s Airborne and RANGER training courses

Additional Information: PC literate in Word, Excel, and Powerpoint. Attend regular leadership and technical training courses offered by XO.

References available upon request.