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Alex Watsonwww.linkedin.com/in/alexlwatson | [email protected] 6146786838
EducationUniversity of Kentucky, Lexington, KY
BHS in Healthcare Administration GPA: 3.1
Summary Aggressive work ethic with proven success in exceeding goals 7+ years of customer-relations and brand management experience Experienced interpersonal, persuasion and negotiation skills
Work ExperienceLA Fitness | Operations Manager 06/2016-presentTampa, FL
Currently improving club performance numbers in 9-club district From 9th to 3st in contract sales, grossing $8k monthly in revenue From 9th to 1st in past due collections
Develop and implement all new strategies to hit company goals Address and resolve all issues regarding club maintenance and personnel
LA Fitness | Operations Specialist 03/2014 – 06/2016Lexington, KY
Top-ranked individual in 10-club district 1st in past due balance collections, improved club from Bottom-3 to Top
club in 10-club district 2nd in contract sales, grossing $5k-$8k monthly in revenue
Developed sales strategies to help close deals for sales team Trained new employees on computer systems, call strategies and conflict resolution
Hilton Worldwide | Guest Service Agent 06/2013 - 11/2013Lexington, KY
Top sales within front desk staff. Generated $200-$800 dollars in hotel revenue per week through upselling guest rooms and hotel amenities
Increased brand loyalty by enrolling 10% of daily guests in hotel rewards program Developed guest relations with business travelers to identify new corporate accounts