Laura Mae Evans4010 Foothills Blvd Suite 103 #97

Roseville, Ca 95747Cell: (916) 517-6141

SUMMARYExperience in Human Resource Development, Corporate Training with collaborative skills in Corporate Financial/Mortgage Facilitation, Mortgage Management, Bank Management, Mortgage Origination, Mortgage Sales, Bank compliance, project management, team facilitation, and leadership within banking/financial industries. Proven ability to link training with the business strategy by determining what tasks are most critical and developing and implementing programs to maximize organizational effectiveness. Strengths include:

Building effective performance teams, coaching for individual development, and consistency in recognizing positive contribution

Experience in and facilitation for both technical and non-technical environments, as well as Mortgage Origination/Sales

Initiating training functions Managing in a multi-task, fast paced, and changing environment Assessing training programs quality and identifying areas for improvement of knowledge growth to better understand

Client needs to match solutions via programs and products available Developing programs to meet management concerns and improve performance Facilitating senior level programs Origination and training of real estate and commercial lending. Real time coaching on Mortgage system processing for each user position

WORK EXPERIENCE

MC for Medical Conference 3 day EXPO - Moderator10-2015Opened, edified all speakers from Surgeons, Attorneys, Chemists, Dean and Professors of University to Montel Williams. Maintained schedule of events, with nonstop excitement, in a positive, informative way, from opening to closing with great success.

OPEXNOW, Caliber Home Loans - Contract Facilitator/Trainer6-2015 to 09-2015, to deliver Webex training on new initiative for Portfolio Lending Suit Products. Co-re-designed and vetted out current training programs and Delivered/facilitated 5 new portfolio Mortgage products through Webex to Loan Officers, Managers, Processors, Brokers and Correspondent Banks, Nationwide.

Builder division for iMortgage, Summit Funding, National Residential Mortgage - Loan Consultant12-2013 to 07-2015Originating loans, working builder relationships and community presence to grow builder client base as well as support to Realtor agents in their resale needs.

TTA/Accenture, Bank of America - Contract Facilitator6-2013 to 9-2013Facilitate to Underwriters, Closers, and Processors soft and hard skills for Mortgage Fulfillment. Training to, new hires the workflow to process, underwrite and close real estate mortgage loans.

TrainingFolks / Bank of America - Contract Facilitator / Training Delivery Specialist Mortgage

3-2013 to 5-2013, 7-2012 to 11-2012 Bank of America, Delivering Workflow Processes, Hard and Soft Skill to Mortgage Division Managers, Client Relationship Manager’s, and Process Support Staff due to new Compliance and Regulations regarding Modifications and Bankruptcy.Facilitated to Unit Managers and Team Leads Managing by Reports, under Tom Richards in the Home Loan Collection Division, to support an issue that came from their Employee Surveys, to enhance their knowledge of Managing Performance using reports.

Wells Fargo Mortgage… Home Loan Consultant 11-2012 to 2-2013Originate Real Estate Home Mortgage products to meet the Clients refinance and purchase needs. Grow relationships with Realtors and other sources to generate a book of business for Wells Fargo Home Loan financing.

ECI Inc./Wells Fargo - Contract Facilitator, Training Delivery Specialist Mortgage 1-2011 to 6-2012 Responsible for delivering to Wells Fargo Mortgage, formal classroom training hard and soft skill, related to new mortgage processing system (CORE) to Sales Agents, Processors, Underwriters, Closers, and Funders. Also, responsible to provide hand on, real-time coaching for each position to complete their role requirements on the new system, and troubleshoot system issues to maintain timely mortgage processing flows.

BBVA Compass - Branch Retail Executive10-2010 to 12-2010 Manage a Banking Center, Mentor and grow a team of associates to a successful status reaching top ten performence and profitability, in customer service and product sales including Mortgage, Consumer and Business Lending.

TrainingFolks / Bank of America - Contract Facilitator, Training Delivery Specialist Mortgage:8-2009 to 10-2010 Consult with corporate business leaders to effectively gain overall understanding of various roles within their corporation. Responsible to Train, deliver, mentor and give feedback on corporate employees and management teams for learning success in corporate role and new initiatives. Most recently worked with Bank of America’s leadership team for the Transition project for the merge of their Real Estate programs with the integration of a new computer/sales system and new products, to Fulfilment Center Roles including Short Sale Negotiators and Sales as Bank of America and Countrywide combined systems.

Old Republic Title - Business Development Officer6-2008 to 8-2008Responsible for servicing and growing existing Realtor and Lender Client relationships with sales and mentoring support to help grow their business. Expand client base to gain larger market share for title, escrow and credit needs.

Countrywide - Sales Manager/Home Loan Consultant9-2004 to 6-2008 Hire, train and mentor new Loan Consultants to gain market share and expand relationships in the Builder division and Realtor markets, in the Roseville/Sacramento Area, to increase purchase and re-sales. I was part of a team that implemented a system for Auction properties for Northern California, working with REDC, REOs and Foreclosure properties. Worked the phone lines at the Full Spectrum Division in Roseville, helping Clients with their Sub Prime Lending needs, Nationwide. As Sales Manager also worked closely with upper management and Regional Manager to open a new branch of Countrywide in Calaveras County. We were the first Countrywide office, therefore I focused heavily on marketing through many local community organizations, benefit groups and local publications.

Bank of America.........Training Delivery Facilitator II/Client Manager/Banking Center Manager/Financial Services Officer/Premier Banking Officer/Asset Generation Team/Regional Utility/New Accounts Dep. Manager/Investment Officer/Platform Utility/New Accounts Rep/Teller3-1980 to 4-2004 Responsible for planning, design/development, implementation and delivery of training programs and development processes for associates. Provides performance consulting, expertise and tools for business partners to effectively develop associates. Instruct overtime eligible and exempt professional employees in moderate to complex courses. Deliveries included technical and soft skill training, Tellers, to Bank Managers, to Real Estate Mortgage Specialists. Worked on special projects for various business partners, to include design and delivery of Sales Rally to 800 plus associates per Rally. Managed banking centers from questionable/lower performances and personnel conflicts to higher standards and overall higher ratings. Examples; The Vineyard from #33 up to top #10.

EDUCATION

Wells Fargo NMLSR CertifiedOhlone Junior College 2 years General EducationCalifornia State University, Hayward Accounting CoursesDale Carnegie Certificate and Management Certificate GraduateBank of America All certified courses required for above positionsCountrywide All certified courses required for above positions

REFERENCES

Amanda Cunningham, AVP Learning Consultant Global, Bank of America (410) 279-4047 William Dillahunty, Owner Sell Performance LLC, (949) 235-4746Michael Emmanuel, SVP, Centralized Mortgage Fulfillment Site Leader, BAC (860) 944-8322)Debbie Kempton, VP, Bank Manager Oak Valley Community Bank (209) 481-1356 Jennifer Kelley Builder Manager, Summit Funding (916) 203-6232