(NVQ/QCF)RetailSkillsIntermediateApprenticeshipLevel2

Thisqualificationisdesignedforlearnersemployedinrolesinretailwhoareseekingprogressioninthesamefield.Itwillgivelearnerstheopportunitytodemonstratetheirretailsector-relatedknowledgetounderpincompetenceinajobrole.Itallowsforpersonalgrowth,developmentandengagementinlearningthroughdevelopmentofpersonal,learningandthinkingskills(PLTS).

Components CertificateinRetailSkillsLevel2,BTECCertificateinRetailKnowledgeLevel2,Functional Skills - Math Level 1, English Level 1, Employment Rights andResponsibilities(ERR)[thesehavebeenmappedintothequalificationswithinthe apprenticeship] and Personal Learning and Thinking Skills (PLTS) [thesehavebeenmappedintothequalificationswithintheapprenticeship]

AwardingBody EDEXCEL

Overview IndustryrecognisedcertificationforRetailskillsandknowledge

Duration 12monthsminimum

Requirements To complete this qualification, candidates must achieve 38 Credits from achoiceofunitsspecialisingwithinyourservicesector.

Delivery Allworkplacebased(forindividualsorgroups)

Assessment Observation, discussion, personal statement, supporting documentation,testimony,questioning.

LearnerSupport Learningmaterial,optionalin-companyworkshops

Progression RetailSkillsAdvancedApprenticeshipatLevel3in(VisualMerchandising,SalesProfessional or Management) or job roles such as supervisor, salesprofessionaloramanagementrole

Fees Subjecttoeligibility

(Level2NVQ/QCF)CertificateinRetailSkills-QualificationstructureToachievetheRetailSkillsfullLevel2qualification,thelearnermustcompleteaminimumoftwenty-fourcreditsintotal;ofwhichnineteenmustbeachievedatLevel2orabove;eightcreditsfromGroupAmandatoryunits;aminimumofsevencreditsfromGroupBoptionalunits;theremainingninecreditscanbeatlevels1,2or3fromGroupsB,CandD[maximumfivecreditsfromlevel1unitsinGroupC].

GroupA-MandatoryUnits QCFlevel Credit

Workeffectivelyinaretailteam 2 8

GroupB–OptionalUnits QCFlevel Credit

Receivegoodsandmaterialsintostorageinaretail

environment

2 4

Placegoodsandmaterialsintostorageinaretail

environment

2 4

Keepstockonsaleatrequiredlevelsinaretail

environment

2 3

Processcustomerordersforgoodsinaretail

environment

2 3

Processreturnedgoodsinaretailenvironment 2 3

Assembleproductsfordisplayinaretailenvironment 2 2

Hand-processfishinaretailenvironment 2 6

Processgreengroceryproductsforsaleinaretail

environment

2 7

Finishmeatproductsbyhandinaretailenvironment 2 9

Organiseownworktomeetadoughproduction

scheduleinaretailenvironment

2 10

Select,weighandmeasurebakeryingredients 2 3

Hand-divide,mouldandshapefermenteddough 2 4

Maintainfoodsafetywhileworkingwithfoodina

retailenvironment

2 6

Pickproductsinaretailenvironmenttofulfil

customerorders

2 4

Checkstocklevelsandsortoutproblemswithstock

levelsinaretailenvironment

2 2

Maintainmoisturelevelsforcropsorplants 2 2

GroupB–OptionalUnits(Cont.) QCFlevel Credit

Providenutrientstocropsorplants 2 2

Removeunwantedplantgrowthtomaintain

development

2 5

Identifyandreportthepresenceofpests,diseases

anddisorders

2 3

Finishbake-offfoodproductsinaretailenvironment 2 3

Glaze,coatanddecoratebake-offproductsforsalein

aretailenvironment

2 3

Displaystocktopromotesalestocustomersinaretail

environment

2 5

Helpcustomerstochooseproductsinaretail

environment

2 6

Carryoutpromotionalcampaignsinaretail

environment

2 4

Dealwithcustomerqueriesandcomplaintsinaretail

environment

2 4

Demonstrateproductstocustomersinaretail

environment

2 3

Processpaymentsforpurchasesinaretail

environment

2 4

Processapplicationsforcreditagreementsofferedin

aretailenvironment

2 5

Promoteloyaltyschemestocustomersinaretail

environment

2 3

Provideabra-fittingserviceinaretailenvironment 2 10

Followguidelinesforplanningandpreparingvisual

merchandisingdisplays

2 5

Dressvisualmerchandisingdisplaystoattract

customers

2 7

Orderandpositionsignageandgraphicsforvisual

merchandisingdisplays

2 3

Dismantleandstorepropsandgraphicsfromvisual

merchandisingdisplays

2 3

Makepropsanddecoratefixturesandpanelsfor

visualmerchandisingdisplays

2 10

GroupB–OptionalUnits(Cont.) QCFlevel Credit

Assemblevisualmerchandisingdisplays 2 4

Followpoint-of-saleproceduresforage-restricted

productsinaretailenvironment

2 2

ProvideNationalLotteryproductstocustomers 2 4

Advisecustomersonthefixingandcareoftiles 2 6

Cashupinaretailenvironment 2 2

Promotearetailstore'screditcardtocustomersina

retailenvironment

2 3

Provideservicetocustomersinadressingroomina

retailenvironment

2 3

Promotefoodordrinkproductsbyofferingsamples

tocustomers

2 2

Delivergoodsfromaretailenvironmenttothe

customer’sdeliveryaddress

2 3

Helpcustomerstoapplyforaretailstore'screditcard

andassociatedinsuranceproducts

2 4

Helpcustomerstochoosedelicatessenproductsina

retailenvironment

2 3

Portiondelicatessenproductstomeetcustomer

requirementsinaretailenvironment

2 2

Merchandiseplantsandotherrelevantproducts 2 6

Demonstratemakeupandskincareproductsto

customersatabeautycounterinaretailenvironment

2 4

Operateacustomerrecordcardsystemonabeauty

counterinaretailenvironment

2 2

Givecustomersapositiveimpressionofyourselfand

yourorganisation

2 5

Protectownandothers’healthandsafetywhen

workinginaretailenvironment

2 5

Reducesecurityrisksinaretailenvironment 2 5

Preparenewspapersandmagazinesforreturnto

merchandisers

2 2

Checktheaccuracyofrecordsofhoursworkedby

staffinaretailenvironment

2 4

GroupB–OptionalUnits(Cont.) QCFlevel Credit

Maintainingdataconfidentialityandsecuritywhen

usingweb-basedretailfacilitiesin-store

2 2

Usingweb-basedfacilitiesin-storetoachieveretail

sales

2 2

Advisingandsupportingcustomersontheuseofin-

storeweb-basedretailfacilities

2 3

GroupC–OptionalUnits QCFlevel Credit

Sortdonatedgoodsforresaleorrecyclinginaretail

environment

1 3

Maintainfoodsafetywhileworkingwithfoodina

retailenvironment

1 5

Loadordersfordespatchfromaretailstoreto

customers

1 3

Provideacounterandtakeawayservice 1 3

Contributetomonitoringandmaintainingeaseof

shoppinginaretailsalesarea

1 2

GroupD–OptionalUnits QCFlevel Credit

Auditstocklevelsandstockinventoriesinaretail

environment

3 6

Managestafftoreceivegoodsinaretailenvironment 3 5

Organiseandmonitorthestorageofstockinaretail

environment

3 6

Maintaintheavailabilityofgoodsondisplayinaretail

environmenttopromotesales

3 6

Managethepaymenttransactionprocessinaretail

environment

3 9

Choosemerchandisetofeatureinvisual

merchandisingdisplays

3 6

Managetheuseofsignageandgraphicsinvisual

merchandisingdisplays

3 7

Evaluatetheeffectivenessofvisualmerchandising

displays

3 9

Contributetoimprovingaretailorganisation’svisual

merchandisingpolicy

3 8

Helpcustomerstochoosespecialistproductsina

retailenvironment

3 8

Producestaffingschedulestohelparetailteamto

achieveitstargets

3 5

Monitorandsupportsecurepaymentpointuse

duringtradinghours

3 3

Motivatingcolleaguestopromoteweb-basedretail

facilitiestocustomers

3 4

(Level2NVQ/QCF)BTECCertificateinRetailKnowledge-QualificationstructureToachievetheRetailKnowledgefullLevel2qualification,thelearnermustcompleteaminimumoffourteencreditsintotal;forwhichatleastfourteencreditsmustbeachievedatLevel2orabove;tencreditsmustbecompletedfromGroupAmandatoryunitsandtheremainingfourcreditsfromGroupsB,C,D,EandFoptionalunits.

GroupA-MandatoryUnits QCFlevel Credit

UnderstandingCustomerServiceintheRetailSector 2 3

UnderstandingtheRetailSellingProcess 2 2

UnderstandinghowIndividualsandTeamsContribute

totheEffectivenessofaRetailBusiness

2 3

UnderstandinghowaRetailBusinessMaintains

HealthandSafetyonitsPremises

2 2

GroupB-OptionalUnits QCFlevel Credit

UnderstandingRetailConsumerLaw 2 2

UnderstandingSecurityandLossPreventionina

RetailBusiness

2 2

(1*)UnderstandingtheHandlingofCustomer

PaymentsinaRetailBusiness

2 2

(2*)UnderstandingtheControl,ReceiptandStorage

ofStockinaRetailBusiness

2 2

UnderstandingVisualMerchandisingforRetail

Business

2 4

(3*)UnderstandinghowtheSmoothOperationofa

PaymentPointisMaintained

3 3

(4*)UnderstandingtheManagementofStockina

RetailBusiness

3 3

UnderstandinghowtheEffectivenessofStore

OperationscanbeImproved

3 3

UnderstandhowtoApproachWork-BasedProjects

withinRetailBusiness

2 3

UnderageSalesPreventionforRetailandLicensed

Premises

2 1

ThePrinciplesofFoodSafetyforRetail 2 1

GroupB-OptionalUnits(Cont.) QCFlevel Credit

UnderstandinghowtoMaintaintheConfidentiality

andSecurityofCustomerDataHeldOnline

2 2

UnderstandingtheUseofIn-StoreWeb-Based

FacilitiesinPromotingRetailSales

2 2

UnderstandingEnvironmentalSustainabilityinthe

RetailSector

2 3

GroupC-OptionalUnits QCFlevel Credit

UnderstandingFashionRetailPersonalShoppingand

Styling

2 3

UnderstandingFashionTrendsandForecasting 2 3

UnderstandingtheFashionRetailMarket 2 3

GroupD-OptionalUnits QCFlevel Credit

UnderstandingtheEvolutionofBeautyRetailing 2 3

UnderstandingtheRetailSaleofSkinCareProducts 2 3

UnderstandingtheRetailSaleofPerfumeryProducts 2 3

UnderstandingtheRetailSaleofCosmetics 2 3

UnderstandingtheRetailSaleofNailCareProducts 2 3

UnderstandingtheRetailSaleofBeautyProducts 2 3

GroupE-OptionalUnits QCFlevel Credit

UnderstandingtheStorage,Monitoringand

ReplenishmentofFreshProduceinaRetailOutlet

2 2

UnderstandingtheStorage,Monitoringand

ReplenishmentofChilledFoodItemsinaRetailOutlet

2 2

UnderstandinghowRetailersSellNationalLottery

ProductsandServices

2 2

UnderstandingtheFeaturesofDifferentTypesof

AlcoholicBeveragesSoldinRetailOutlets

2 4

UnderstandinghowRetailersOperateHomeDelivery

ServicesForNewspapersandMagazines

3 4

UnderstandinghowStocksofNewspapersand

MagazinesareControlledinRetailOutlets

2 2

GroupF-OptionalUnits QCFlevel Credit

UnderstandingPlantNomenclature,Terminologyand

Identification

2 5

UnderstandingtheControlofPestsandDiseases

whichmayAffectPlantsinaRetailOutlet

3 3

UnderstandingtheNature,UsesandImportanceof

ProductInformationinaRetailOutletSelling

GardeningProducts

3 3

UnderstandingtheManagementofDeliveryofPlants

intoaRetailBusiness

3 3

UnderstandinghowtheGrowthandDevelopmentof

PlantsisPromotedandMonitoredinaRetailOutlet

3 4

Barredcombinationofunits(1*)&(3*)(2*)&(4*)