retail loss prevention integrated video solution - multi...
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Table of Contents
• Video based Loss Prevention Key to Retail Profitability
• iSAP Retail Integrated Video Solution Offering
• POS Integration Capabilities
• Remote Auditing/ Management Requirements
• Exception Reporting Capabilities
• Retail Project Management
Challenges for Business Profitability
Market Dilemma* Competition vs.
Differentiation
* Global Recession
Retail Growth vs. Profitability
Retail Loss Prevention Shrinkage
How can I sustain profitability, selling similar products at eroding pricing?
Why is my Business growing, BUT Profits shrinking?
I am still attracting lots of traffics with more stores opened, BUT why am I still losing $$?
It’s too late for me to find out surprises from our operations when I get monthly financial reports….
Why Investment on Effective Loss Prevention is Crucial?
An integrated video solution that can synchronize POS transactions, video data and exception-based reporting systems with accurate time
stamps can enable auditors to quickly find what they need. The increased efficiency will capture far more cashier shrink and fraud than just the
exceptions.
Limitations on existing Surveillance Technology
1. Surveillance video footages are not associated with point-of-sales transactions
2. Time-consuming & effort wasted for event-based investigations on point-of-sales transactions without synchronized video
3. Limited Loss Prevention Audit resources : without an effective loss prevention solution, they can only react to post-events investigations, rather than enforcing preventive systems.
Example : Typical LP Challenges for QSR
POS System allowed Checks to be re-open Abuse of Employee Meals Policy & Manager Meals Policy Subtotaling a transaction, collecting the payment, and then
clearing items before the total Abuse of Coupon usage - $0 transactions which include a coupon Small $ transactions which include a cleared item POS System generates tons of reports,
BUT I need an Efficient & Cost Effective Preventive and Detection System!!
POS Analysis cannot Help us to Improve Employee Productivity Limited Asset Protection Audit Resource to manage hundreds
of stores Limited Video Expertise to detect suspicious internal frauds
Store
Point of Interests in a store
People Counting Camera
Surveillance Camera
EAS
POS
Shop Sign
Store Manager
Badge Scanner
NVR
Alarm
iSAP Integrated Video Solution Offering
• Hybrid Network Video Recorder (Hybrid NVR)– Manages analog and IP camera
– Live monitoring, Instant playback, Event management
– Synchronous playback, export evidence, smart search
• Video Analytics Server (VAS)– People counting algorithm
– Filter cart, back-pack, stroller
– Synchronize traffic information to BAS
• POS Transaction Server (PTS)– Exception list, alert and management
– Review exception and video, Incident Report
– Reports on exceptions, deviation, summary data
• Business Analytics Server (BAS)– Store KPI, exception report
– Store traffic report, trend analysis
– Audit store remotely, download video
Target Retail Segments
Convenience / Grocery
Stores
Costco
Family Dollar
Walmart
Food Service
Bar & Beverage
Quick Service
Restaurants
Table Service
Restaurants
Fashion
Fashion/ Apparel
High-end Jewelry/ Handbag
Sportswear/ Footwear
Home Electronic / Appliance
Brookstone
Radioshack
Fry’s Home Electronics
Integrated Video Solution
Integration Ready Platform
• Add new IP Camera– Camera driver (through
network or capture card)– Camera capability
• Add new POS Register– POS register driver (through
network)– POS transaction parser
• Add new I/O devices– Access control box driver
• Integrate external data source– Excel, CSV format– Workforce management, ERP
data
Hybrid NVRServer
PTSClient
Camera Driver(Network, Capture card)
POS Register Driver(Network, Serial Port)
Event EventVideo
Video
Event
BASClient
Video
PTSServer
VASServer
Algorithm Plug-in
NVRClient
Video
Sto
reH
ead
qu
arte
r
BASServer
Event
MUJI Chain Stores
Vertical: Retail – Fashion Chain Store
End User: MUJI
Location: Chong-chin, China
Application: Security Management
Status: 3 stores deployed, May. 2013
5 Stores Deployed in June, 2013
Opportunity: 70 Stores x 13 channels
Retail Solution on stage 2
Solution: NVR
Why iSAP: Video surveillance with Retail
solution rollout at 2nd stage
Expansion:Note:
GAP Chain Stores
Vertical: Retail – Fashion Chain Store
End User: GAP
Location: Shang-hai, China
Application: Security Management
Status: 1 Store deployed, June. 2013
Opportunity: 6 Stores x 16 channels
Retail Solution on stage 2
Solution: NVR
Why iSAP: Video surveillance with Retail
solution rollout at 2nd stage
Expansion:Note:
US Foods
Vertical: Retail - Supermarket
End User: US Foods
Location: Oklahoma, US
Application: POS Exception report and
management
Status: POC, Jun. 2013
Pilot: 4 Stores x 6 POS Registers
Opportunity: 500 Store x 6 POS Registers
Solution: NVR + PTS
POS Driver for Retalix
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
Super America Chain Stores
Vertical: Retail - Convenient chain store
End User: Super America
Location: Minnesota, US
Application: POS Exception report and
management
Status: POC, Jun. 2012
Pilot: 10 Stores x 2 POS Registers+ 16 cameras
Opportunity: 250 Store x 16 cameras
250 Store x 2 POS Registers
Solution: NVR + PTS
POS Driver for Radiant POS
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
ENO’s Pizza
Vertical: Retail – Restaurant Chain
End User: ENO’s PIzza
Location: Dallas Texas, US
Application: POS Exception report and
management
Status: Pilot, Apr. 2013
16-analog camera + 4 POS Register
Opportunity: 10 Store x 4 POS Registers
Solution: NVR + PTS
POS Driver for Maitre’D
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
Billiard Den Sports Bar
Vertical: Retail – Restaurant Chain
End User: Billiard Den Sports Bar
Location: Richardson Texas, US
Application: POS Exception report and
management
Status: Deployed, Jun. 2013
Opportunity: 1 Store x 4 POS Registers
Solution: NVR + PTS
POS Driver for Maitre’D
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
PL$ Checking
Vertical: Financial – Cash Loan
End User: PL$ Checking
Location: Chicago, US
Application: POS Exception Report
Status: POC, Sep. 2013
Pilot: 10 Stores x 6 POS Registers
Opportunity: 350 Store x 6 POS Registers
Total: 3,400 Registers
Solution: PTS
POS Driver for PL$
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion: People counting + Queue analysis
Note:
Tommy Bahama’s
Vertical: Retail – Fashion
End User: Tommy Bahama’s
Location: Seattle, US
Application: POS Exception Report
Status: POC, Sep. 2013
Pilot: 1 Stores x 4 POS Registers
Opportunity: 85 Store x 4 POS Registers
Solution: PTS
POS Driver for Epicor
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
Smoke Stack
Vertical: Retail – Restaurant
End User: Smoke Stack
Location: Dallas, US
Application: POS Exception Report
Status: POC, Sep. 2013
Pilot: 1 Stores x 4 POS Registers
Opportunity: 1 Store x 4 POS Registers
Solution: NVR+ PTS
POS Driver for Micros
Why iSAP: POS Exception review with video
Remote auditing capability
Expansion:Note:
Benefits from Integrated Video Solution
• Loss Prevention from Employee thefts, frauds
• Effective Exception reviews & investigations
• Create incident report instantly
• Build ad-hoc search condition to filter data
• Abundant video-based reporting
• Audit stores remotely & effectively
How to audit exceptions?
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To audit VOID exceptions:
1. Search VOID exceptions
2. Click on a suspicious transaction to review voided items.
3. Review the transaction detail
4. The video of the transaction will playback in synchronization.
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Audit Points of Interest:• Is there any customer in front of the cash register?• Are the voided items taken away?• Is money deposited in the cash register?
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How to audit employees’ performance?
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1. Select time period -> exceptions-> key in Employee name or ID.
2. Review all exceptions made by this employee; check exception amounts and snapshots
3. Click on the exception transaction to review details with video
Audit Points of Interest :• How frequently does this employee
make exceptions?• How significant is the exception
value?• Is it caused by lack of job training or
was it a fraud conducted by the employee?
How to report an Incident?
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1. Review VOID exception of 3 items with total amount of $21
2. There’s no customer in front of the counter
3. Click Print button to generate an Incident Report
4. Generate incident report with transaction detail and snapshot, print it or save it to PDF
Audit Points of Interest :• Generate an Incident Report instantly
on fraud occurrence?
How to export video with POS data?
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1. Change the time selected if necessary
2. Click on Export Video button
3. Review with “Fraud Investigation” tool
Audit Points of Interest :• Export video with POS data as an
evidence?
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How to get an instant overview of a store?1. Check Advanced Search
-> Calendar
2. Select the time period
3. Select keywords you’d like to track
4. exception count to review transaction detail with video
Audit Points of Interest :• Review overall exceptions from a
store• Identify the unusually high number of
exceptions above a threshold
How to get proactive alerts when store exceptions exceed your expectation?
1. Setup threshold for the exception counts you want to track
2. Setup the user E-mail receiving alert mails
3. Exception List displays number of exceptions with threshold
4. When threshold reached, E-Mail notification with exception transaction list and snapshot
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Audit Points of Interest :• Receive E-mail alert, review
high-risk transactions and take actions
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How to use ad-hoc search to locate high-risk transactions effectively?
1. Multiple parameters: Register, Time Period, Exception Type, Employee Name, Amount
2. Filter data with AND, OR, NOT
operation on search criteria to refine search result
3. Apply >, <, = operation on numeric value
Audit Points of Interest :• Use flexible ad-hoc search tool to
find high-risk transactions effectively
• Use filters to further refine the search result
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How to review video footage efficiently?
1. Drag the time bar to play video forward or backward
2. Cue-in/out to export the video
3. Add bookmark for further investigation
4. Switch camera with simple drag-n-drop operation
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Audit Points of Interest :• Review video footage associated
with exception transactions with intuitive ways on video investigation
• Switch to other cameras to see if there are suspicious events in other video footage
Advanced Search Steps
Set Search Criteria
Review Search Result with Snapshot
Review Video with POS Transaction
Table of Contents
1. Search Transaction ID2. Search Keyword3. Search VOID/REFUND/WASTE exceptions4. Search VOID with amount more than 205. Search employee ringing VOID with amount more than 206. Search employee ringing VOID with amount more than 20
and contains ‘TURKEY’ in the receipt
Search Transaction ID1. Go to Advanced Search
2. Select Time Period
3. Select POS terminal(s).
4. Use Tag-> ORDER to search for transaction ID.
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Search VOID/REFUND/WASTE exceptions
1. Go to Exception Search
2. Select POS terminal(s).
3. Select time period
4. Check “VOID”, “REFUND”, “WASTE” exception.
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Search VOID with amount greater than 20
1. Go to Advanced Search
2. Select time period
3. Select POS terminal(s).
4. Click Exception Amount
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Search employee ringing VOID with amount greater than 20
1. Go to Advanced Search
2. Select time period
3. Select POS terminal(s).
4. Select Cashier ID
5. Click Exception Amount
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