retail world 2013 brochure

7/29/2019 Retail World 2013 Brochure

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2 Exclusive CEO Masterclasses

Laura Alber

President & CEO

Williams-Sonoma Inc.(USA)

Bernie Brookes

CEO

Myer

Siemon Scamell-Katz

Global Consulting Director

TNS;Author,The Art

of Shopping (UK)

Mark Ward

Managing Director

Oceworks

Julie Coates

Director

Big W

Adam Jacobs

Founder & MD

The Iconic

Ram Charan, Business Consultant andAuthor of The Talent Masters and The Leadership Pipeline

With Ram Charan - the most infuential consultant alive!

RETAIL STOREOF THE FUTURE

PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSORSSTORE OF THEFUTURE SPONSORS

Co-located with...

SEMINAR SPONSOR

18th Annual

MEDIA PARTNERSSESSION SPONSORPAYMENT INNOVATIONPARTNER

PLUS

www.retail-world.com.au (02) 8908 8555www.retail-world.com.au (02) 8908 8555

Organised By

EARLY BIRDSAVE$200

Ao Pozzoni

Director Research

& Innovation, Fabrica

Benetton Group

CommunicationsResearch Centre (Italy)

Libby Sanderson

Director of Store

Operations

adidas Asia Pacic

(China)

(on application for c-level execs only - places are strictly limited)


2/8www.retail-world.com.au (02) 8908 8555

Just like the retail sector, conerence organisers need

to adapt... or die!

Our clients (and those of our competitors too!) told us that theyre bored of

the traditional conference format; and frustrated that the information they

receive is not practical and/or relevant enough to make a real difference to

their bottom line.

We hear you which is why weve changed, innovated, improved and

expanded, so that Retail World remains the rst point of call for 100s

of senior managers and executives looking to sharpen their skills, gather

intelligence and nd inspiration to improve prots in the 2014 nancial year.

Adapt orDie!

Why choose THIS event?

1. Co-located with...

2. Only event focusing on ALL elements of every channel

In-store design

Screen Media

Branded Stores

Retail Theatre

eCommerce

Home Delivery

Automated Supply Chain

e-Fullment

Social Marketing

Social Commerce

Story Telling

Brand Building

M-Commerce

Search Marketing

SEO

Location Based

Services

Payment Solutions

Digital and mobile

payments

NFC

Organisational Capacity

Leadership

Staff Culture

Customer Care

Engagement

Whether you want to label it multi-channel, omni-channel, every-channel etc the fact is, nowadays

retailers need to fully understand and integrateALL channels andALL payment methods. This is Australias onlyevent that brings itALL together.

3. Meet the most infuential consultant aliveFortune magazine

4. Leaders Champagne Breakfast

Ram CharanA secret weapon for many of the worlds biggest companies and their CEOs, the bestselling author

is legendary for his ability to cut through the complexity of modern day business, and delivers on:

Uncovering core business problems

Real world actionable solutions for leaders

Cutting edge analysis helping business frontrunners face their toughest challenges

The inaugural Leaders Champagne Breakfast features well known guest speakers like Ram Charan, Bernine Brookes,

Mark Ward, Julie Coates, Craig Tillotson, Mike Cook and others. This is a fabulous opportunity to hear from the best

of the best and to network with the movers and shakers in the industry, while enjoying a ve star breakfast.

+ +


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STORES, PEOPLE, ENGAGEMENT

11:00 Williams-Sonoma launches in Australia

This American home wares giant, amous or their customer care

ethos and brands such as Pottery Barn and West Elm, will be opening

in Australia soon. Laura will take you through the objectives and

strategies used at this retail icon to ensure their name is recognised on

a global scale and customers return time and time again.

Laura Alber, President & CEO, Williams-Sonoma, Inc. (USA)

11:40The Power o Connected Commerce in Todays New

Retail EnvironmentSenior-level Executive, eBay

12:10 Real store engagement: Bringing the brand to lie

through fawless store operations

The evolution and development of the Adidas retail

footprint: invigorating the selling environment

Showcasing the brand consistently in retail stores across

the globe

Simpler, better, sustainable: putting the consumer rst

Libby Sanderson, Director of Store Operations, Asia Pacic,

adidas group (China)

12:45 Retail showroomers: Your best customer?

Aimia research shows that ar rom being disloyal, retail showroomersare potentially your most aithul customer and one with whom you can

build a relationship. Shopper insight is your best option or identiying,

understanding, and infuencing the tech-savvy consumer.

Richard Peake, MD Australia & VP Asia Pacic, AIMIA

1:20 Networking Lunch and Exhibition Viewing

2:20 The Mobile Shopper

Gareth Jude, Retail Industry Executive, Telstra

2:50Get noticed! The Live Windows project capturing

customers attention and spend!

Develop and manage innovative content that engages

your customers What an interactive customer experience can bring to

your store

Utilising consumer feedback to further leverage content

Alo Pozzoni, Director of Research & Innovation, Fabrica,

Benetton Group Communications Research Centre

Giovanni Flore, Project Manager, Benetton Live Windows ( ITALY)

3:20The customer is in the driving seat are you on board?

Examining the motivated, informed and active consumer

of today

The smart-phone shopper driving the changes in retail:

what are retailers and manufacturers doing to stay ahead?

Getting involved: reaching the mobile consumer and

developing a stringent mobile business plan

Ann Mooney, Founder & CEO, Rising Moon Consulting,

Former MD, P&G (USA)

3:50 Aternoon Break and Exhibition Viewing

RETURN TO KEYNOTE THEATRE

To round the day o, the audiences rom Retail World and Cards &

Payments Conerences come together once more in the Keynote

Theatre to witness two stimulating panel debates rom leading

industry heads.

www.retail-world.com.au (02) 8908 8555

CONFERENCE DAY ONEMonday 13th May 2013

7.00 Delegate registration and rereshments

7.45 Opening remarks rom Chair

Michael Pascoe, Financial, economic and political journalist

and commentator, Fairax Media

LEADERS CHAMPAGNE BREAKFAST

All delegates are invited to the Keynote Theatre or the inaugural

Leaders Champagne Breakast, eaturing international guest speaker

Ram Charan, plus two thought-provoking panel discussions. Delegates

will then split into their respective conerence streams. This is a abulous

opportunity to hear rom the best o the best and to network with

the movers and shakers across retail, FMCG and cards & payments

industrys.

8.00 Innovation or growth

In this rousing keynote address, Charan will deliver tangible, clear-cut

and tactical advice on orging ahead in tough economic, retail times.

Distinct, unstoppable trends are changing the customers behaviour and

Charan will guide you through what you must know in order to prepare

and innovate, covering:

Whats trending: what, how and why they are buying it

Areas of innovation for consumer reach:

- social media / merchandising / logistics / concept

How is the leadership changing the mindset of the people in

the organisation?

Bridging the divides: bringing all of the above aspects

together for a thriving future

Ram Charan, World Renowned Business Consultant; and Author;

The Talent Masters and The Leadership Pipeline (USA)

8.45 FUTURE OF RETAIL PANEL DISCUSSIONSurviving in an every channel world

Bernie Brookes, CEO, Myer

Mark Ward, MD, Oceworks

Julie Coates, Director, Big W

Lisa Vehrenkamp, MD,American Express Australia

9.25 What is the uture o payments?

Evolution o payments over the past 12 months. Are we really embracing

innovation in Australia and progressing our own uture in payments?

Richard Palmer, MD, FIS

9.35 FUTURE OF PAYMENTSPANEL DISCUSSION

How will consumers pay in the uture and how will they

manage their money ?

Vipin Kalra, Country Manager, Visa

Craig Tillotson, MD, Faster Payments Scheme Limited (UK)

Mike Cook, Senior VP & Assistant Treasurer, Wal-Mart (USA)

Marj Demmer, GM, Cards & Payments,ANZ Bank

10.15 Morning Break and Exhibition Viewing


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TECHNOLOGY, PAYMENTS

4:20Why a competitive domestic debit network isimportant or Australia

Bruce Manseld, CEO, etpos

4:35PANEL DISCUSSIONWith so many new payment options available,

what is going to work in Australasia?

Alister Bennett, Head of Product Management

and Development, Rabobank

Julian Potter, Head of Cards & Payments, Citigroup

Marj Demmer, GM, Cards & Payments,ANZ Bank

Bruce Manseld, CEO, etpos

Moderated By:

Mangala Martinus,Director,Payments Consulting Network

5:20 PANEL DISCUSSIONAccelerating your online channel and delivering ahead o

customer expectations

What are the experts doing to stay one step ahead o the game when

it comes to meeting their customers digital needs. What are the

uture undamentals o creating a winning online presence?

From digital wallets to NFC; apps that matter going forward

Putting your brand upfront and encouraging deeper crosschannel relationships

Meeting the demands of the multi-device consumer

Finn Age Haensel &Adam Jacobs, MDs & Founders, The Iconic

Dean Ramler, Co-Founder & CEO, Milan Direct

Paul Greenberg, CEO, NORA & Non-Executive Director, Deals Direct

Paul Reining, Group CEO, The Catch Group

6:00 Networking Drinks

CONFERENCE DAY TWOTuesday 14th May 2013

8:45 Welcome Address rom the Chair

ONLINE, SOCIAL, MOBILE

9:00 Going global, staying local: Lessons rom Wiggles

Development in the UK and across the World

As the UKs number one online bike and triathlon sports retailer, Humphrey

Cobbold will explain how Wiggle has developed initially in the UK and

then internationally. At the heart o this development has been a ocus

on great products, good value, excellent customer service and inspiring

experiences oered by the website, home delivery and the cycling, running

and triathlon events around the world. Wiggles mass-participation events,

its sponsorship o leading athletes/teams, a strong social media presence

and a real colleague-lead dedication to the sports it supports are parts o

the story. Cobbold will share real experience o successes and ailures,

promising interesting take-aways and opportunities or Australian retailers

to sink their teeth into!

Humphrey Cobbold, CEO, Wiggle (UK)

9:30Nailing retail! The innovative underpinnings,building the virtual customer experience

at the Iconic

Inspiring a new generation of retailing: fresh fundamentals in

online delivery, operations and customer care

Tracing the customers cyber footprint: knowing your market Move with your customer: the mobile shopping experience

Adam Jacobs, MD & Founder, The Iconic

Finn AgeHaensel, MD & Founder, The Iconic

www.retail-world.com.au (02) 8908 8555

CASE STUDY

10:00Take advantage! Smart ways to controlyour stores uture

With so many advances in retail technology and payments, how

does the retailer know where to position their business? This session

examines strategies or taking advantage o the newest technologies

available and eectively implementing them into your business

ramework. Nigel will explore the recent Walmart and Amex partnership

in prepaid reloadable payment options and delve into the uture o

available payment options or retailers.

Nigel Lee, Senior VP & GM Asia Pacic,Europe & Africa,

Global Payment Options,American Express

10:30 Morning Break and Exhibition Viewing

11:30 Keynote Address

Commonweath Bank

12:00When the screen is your only store-ront; Milan Directsclimb to the top as a pure play urniture retailer

What does it take to achieve whole-market success when

your only consumer touch-point is through the screen?

Strategic points of difference in Milan Directs approach to

customer care and delivering on expectations

Passion and determination; putting the personal back into

your retail offerings

Dean Ramler, Founder & CEO, Milan Direct

12:30 Unravelling Big Data or retailers

Big Data is the ICT buzzword, so how will it impact retailers and how

do we prepare our systems or a potential uture state?

Chad Gates, Research & Development Manager, Pronto Sotware

1:00 Networking Lunch and Exhibition Viewing

BRANDING, MEASURMENT, THE FUTURE

2:00 Driving brand loyalty in a ragmented retail model

Building on internal relationships for brand

development: passing on the tools of engagement

Taking a stand as a brand, not a retailer

Capturing the shoppers attention through degrees ofseparation: measuring impact and maintaining a grip

David Allen, President, Pandora Australia

2:30 PANEL DISCUSSIONLeveraging brand equity and nurturing ootall in an

every-channel world

Facilitating the point where the product meets the customer

Enabling an environment of experience for the customer

Securing customer loyalty/maintaining an ongoing

relationship with the customer

Philip Corne, CEO, Louis Vuitton Oceania

John Winning, CEO, Winning Group

Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail,

Theatrical, The Walt Disney Company Australia

3:15 IN CONVERSATIONThe reality o retail the experience is in the brand

In tough economic times, consumers naturally gravitate towards

brands they recognise and trust, such as leading, 90 year old, amily

entertainment powerhouse, Disney. Kylie Watson-Wheeler will host this

unique in-conversation session with Lee Applbaum o Target, where

they will discuss innovative approaches or big brands working together

successully and what it takes to deliver consumer experiences that

stand-out in a crowded market.

Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail,

Theatrical, The Walt Disney Company Australia

Lee Applbaum, General Manager Marketing, Target

3:55CLOSING ADDRESSSiemon Scamell-Katz, Global Consulting Director, TNS;

and Author, The Art o Shopping (UK)

4:45 Close o Conerence

Panel DiscussionSponsored By

CASE STUDY



Running alongside the conferences, are two 90 minute Masterclasses, designed or C-level

executives only. Class sizes are strictly limited to 20 participants each. *Attendance is on application

only. If you are a CEO or senior-level executive, you will have the option of breaking away from the main

conference to attend one of the two Masterclasses.

MASTERCLASS 113th May 11:30am - 1:00pm

Leadership know-howand development

Great businesses start with great people

and great people, begin with a great leader.

Charan will direct participants on an

actionable course to take charge of their

own development rstly, before learning

how to help other leaders grow.

MASTERCLASS 213th May 2:15pm - 3:45pm

Execution

Take action! Getting things done is

sometimes the biggest challenge but this

stringent workshop will teach participants

the knack of accomplishing goals and

systematically approaching the business

challenges.

Today hes alone at thetop of his profession - not a consultant so much as aguru, a corporate sage, with unparalleled access to boardrooms across the globe and

intimate, enduring relationships with an array of powerful CEOsDavid Whitford, Fortune writer

For C-Level Executives OnlyCEOs MDs GMs Executives

*On application only

$700 for Masterclass Only

$1,995 for Conference + MasterclassREGISTER

NOW

Who is Ram Charan?With 35 years experience in consulting and speaking to companies such as GE, KLM,

Bank of America, Coca-Cola, DuPont, Novartis, Merck, EMC, 3M and Verizon, Charan

has been at the coal-face of the worlds economy and industry challenges and trends,

as they have happened!

He has authored 15 bestselling books since 1998, with the now famous Execution

spending 150 weeks at #1, on the Wall Street Journal Bestseller list.

His latest release The Global Tilt examines how to thrive in the radical shift of

economic power currently underway in the global business world hints of which

Charan will bring in to his intimate, closed-shop masterclasses, specially designed and

exclusively available to C-level retail executives.

About the masterclasses



You know the problems your organisation is facing, but how can you possibly know about all the different technologies that will

solve these problems? How can you differentiate between one supplier and the next? And how can you make sure that youinvest your money on the RIGHT solutions for your organisation? With so much to choose from, it represents a BIG challenge.

The combined Retail World + Cards & Payments + Path To Purchase + Screen Media is Australias largest event of its type,

bringing together over 80 suppliers of cutting edge solutions over 2 information packed days. The Expo offers the unique chance

to see a wide range of solutions side-by-side, allowing you to both identify the technologies that are right for you, and which

vendors you want to partner with.

If you want to save time and money, then theres only one place you need to go in 2013

Understanding which technologies to buy can be dicult...

Experience the exhibition

What will you see there

Mobile/Social Commerce

Multi-Channel platforms

Big Data & Analytics

Cloud computing

POS Technology

Digital & Mobile Strategy

In-store Media

Loyalty

Social Marketing

Integrated Shopper Marketing

Payment Solutions

Mobile Payments

Payment Security

NFC/Contactless Technology

Digital signage

Screen manufacture

Digital outdoor providers

Interactive Solutions

Inventory management

Workforce Management

Home Delivery

Order fullment

Supply Chain & Logistics

Display Design

Field Execution

Research & Insights

Retail Media

Smart Card Manufacturers

Loyalty

Test Tools

Content design & management

Platforms and systems

ATM and kiosk manufacturers

EXHIBITION



1 2 3

11 12

14 17 18

19 20 21

22 23 24

25 26 27

29 30 31

32 33 34

39 40 42

43 47 48

49 50 51

52 54 55

58 63 66

76 80

Exhibition oorplan

Benets ofattending

Explore

2 Free Educational Seminar Theatres

Retail Technology Seminar

Payment Innovation Seminar

3 Pavilions

Mobile Customer Experience pavilion

Home Delivery pavilion

Screen Media pavilion

Walk around the show foor and take advantage o the opportunities to:

Listen to case study presentations taking place in the Seminar Theatres

Meet with your peers and key suppliers to discuss solutions to challenges

Discuss marketplace developments and key local and global trends

See the latest products and services on offer and discuss potential solutions

Be inspired!

Want to join the exhibition?Please contact Jon on: Tel: +61 2 8908 8516 or Email: [email protected]


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SAVE 10%

FAX BACK TO - (02) 8908 8556

GROUP DISCOUNT*The more you book, the more you save!

Notes: * The registration fee includes lunch, refresh-

ments, networking function and full conference

documentation. * Group Discount apply for bookingsmade simultaneously and on one invoice only. * Only

one discount applies

4 EASY WAYS TO REGISTER

ONLINE

www.retail-world.com.auIts quicker and easier to register online

and pay by credit card. We do not

charge a surcharge on any credit cards.

OFFLINE

CALL +61 2 8908 8555

FAX +61 2 8908 8556

POSTPO Box 1645, North Sydney,

NSW 2059

CANCELATION POLICY

If you are unable to attend this event, a replacementdelegate may be sent in your place at no extra charge.Association and Communications Events does notprovide refunds for cancellations made more than 7days after your registration is received, therefore theinvoiced fee remains payable in full. Should you wishto cancel your registration within the 7 day coolingoff period, we will refund your registration fee lessan administration fee of $150 (GST inclusive). Anycancellation must be made in writing and sent by email.Association and Communications Events will makeavailable course documentation to any delegate who isunable to attend and who has paid in full. Unfortunatelysome speakers request their papers are not distributed.See terms and conditions on our website: www.acevents.com.au/policy.html

Change of Particulars?To change your details on our records pleaseemail [email protected]

MARKETING CODE* Only one discount applies

BS1

3- 6 Delegates

7- 10 Delegates

11- 15 Delegates

REGISTRATION FORM

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20%

FAX BACK TO (02) 8908 8556

Yes I would like to register (number) delegate/s to attend Retail World 2013

Please also send me a brochure for: Cards & Payments Australasia Confernece Path To Purchase Conference

Your Contact Details - Delegate 1

Title (Mr/Ms): First Name: Surname:

Job Title: Organisation:

Postal Address: Postcode: State:

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MORE DELEGATES? Call us on +61 2 8908 8555 or go online www.retail-world.com.au/registration.html to register.

Select Your Package/s

Package DetailsStandard Fee(before 5th April)

Standard Fee(after 5th April)

Number ofDelegates

Total $

Full Conerence

Date: 13th - 14th May

Includes:

Retail & Payments Leaders Breakfast

Full exhibition access

Lunch and refreshments

Documentation Evening Networking Function

One of Ram Charans 90 minute CEO Masterclasses

Masterclass Ar

Mastercalss B r

$1,795 incl. GST $1,995 incl. GST

Ram Charans 90 minute CEO Masterclass

Date: 13th May

ONLY select this option if you are applying to

attend one of Ram Charans CEO

Masterclass, but do NOT wish to attend the

main conference/s

Masterclass Ar

Mastercalss Br

n/a $700 incl. GST

Path to Purchase Summit 2013

Date: 13th - 14th May$395 incl. GST $495 incl. GST

Deduct your group discount*

Total $

Payment Details

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CVV Code (last 3 digits on back of card): ___ ___Expiry Date: ____ _Total Amount: $

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Please email my invoice to Name:

Email: (Only required if name and email is different from above)

1. Pay by cheque: Crossed cheque payable to Association and Communications Events Pty Ltd.

2. Bank Transfer (EFT): Account Name: Association and Communications Events Pty LtdBank Name: St George BSB: 112 879 Account Number: 066 820 335

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retail world 2013 brochure

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