reva_nigel smith presentation

8/6/2019 REVA_Nigel Smith Presentation

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RA: Evolution

Nigel SmithMay 2011

2010 Colt Technology Services Group Limited. All rights reserved.


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Revenue Assurance covers three categories of

Typical revenue assurance opportunitiesLost opportunities

PROJECT EXAMPLE

Unrealised revenue

-

Non-attributed usage,e.g. incorrect mediation

Unbillable usage, e.g.wrong customer data Aborted delivery

Poor customersatisfaction leading toLost orders

Potential revenue lost through churn, missed

cross-/ up-selling Liberal credits (e.g.

rating of usage

Revenues not billed

leakage, e.g.inactive members Slow response to

competitors

Unrealised up-

Typically,provides the greatest return on

member service)

Service discrepancies,e.g. service invoiceddiffers from delivery(volume-based billing /

collected

Losses for unrealised

Delayed accountactivation ortermination

Bad debtsa e cross-sa e

Post-billingadjustments

Billin dis utes

investment

Network fraud & intrusions

Internal fraud Unauthorised usage

Fraud

scope are typically 0.5- 4% of total revenues

collected 1

Subscription fraud

than 5% of total revenue is typically lost in fraud within Telco's that have no fraud

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End Game RA Centre of Excellence Perform up-front customer credit and

fraud screening

Follow a risk assessment process during Ensure timely andaccurate creation of

New ProductDevelopment

Marketing

Receivables

Mgmt

ar e ng

Sales and

Customer Contact

customer records

Generate accurate

and timely invoices(content & format)

RevenueFraud Order and Accuracy and

timeliness Identif classesssuranceManagemen

t Provisioning

Track rework andcomplaints tocustomer service

of fraud (motive,means, mode,method)

Deter rather

Billing

Usage

Billing Usage Collection

Track and correct cause of usageleakage

Call Detailed Record (CDR)

Manage receivables - bothaged receivables anduncollectables

Consider Den All Knowled e

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co ec on w c - o- reconc a on (DAK) post billing adjustments

as fraud


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About Colt

5 2010 Colt Technology Services Group Limited. All rights reserved.


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Reach Credibility

Exceptional owned / operatedEuropean network and 19data centres

Over 35,000 organisations trust us

Providing mission-critical services

Unrivalled reach to 100 citiesthroughout Europe

n eman ng mar e sec ors

We manage thousands of ITsystems for our customers

Extensive integratedIT infrastructure Trusted by other carriers

IT managed services, data andvoice services

Revenues of 1,622m in 2009

Working with the leading technologyvendors and 600 channel partners

.profit of 85m

Shareholder stability

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5,000 employees in 15 countries


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Colt is Evolving to be the

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Create a Mission statement

Strategy Outline

SRA

Data

NPD/NPI

Controls

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tart w t

To achieve Revenue Maximisation by ensuring that 100%of the Revenue generated by customers using Colts

.

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As a believer in Kee in it Sim le and Short, KISS, the strate was:

Start with easy wins where there is Executive Director Support

Build on the success interlocking the distinct areas of RA to create theentre o xce ence

Make the CoE an integral part of Colt

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Create where: in house, ex house, off shore, out source

Currently: half a manager, plus six analysts in India, one senior analyst in UK

Business Objects Training to enable use of Colts Data Warehouse

ro ect anagement exper ence or ew ro uct an ot er c anges n

Evolving RA Team members

Enhance profile by enabling movement within Colt.

Encourage people from different areas to join RA.

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Switch Revenue Assurance

Cvidya MoneyMap SRA

3 rd PartyDMS EWSD

Mediation Retail Billing

SRA also includes Inter Operatorwhere there is areconciliation betweenfiles and total CDRs

Reconciliationof: Call filesmatched

Text files &Dirp Logs

Sequencecheck All filesreceived

o a o.

Rated

Error in UsagePre Processor

Invoices Mediationas nothingis receivedfrom the

and sentarerecorded

Error in MainProcessor

Zero Rated

Bill count

File errorstatus

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Amount forRated

Amount forBilled


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1. Daily checking of all switch filesa) Existing system to be maintained

2. Develop New SRA

a) Analysis to be undertaken or what and how (White Label & Event Data Records)

knowledge of within Colt.

. eve op n ne w t o ta) Need to cover known New Product Developmentsb) Use Data Warehouse if this is accurate and timely informationc) Must be sufficient to pass all PWC audit requirements

1414 R. Teichmueller 03/2009 internal document


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Order system Billing systemOrder/ Billing reconciliation

Provisioning/ng

reconciliationNetwork

reconciliationNetwork/Billingreconciliation

Inventory

MoneyMap uses above three data sources for various reconciliations:

Order Reconciliation

Billing Reconciliation

Network Reconciliation

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Continual use of existin Mone Ma s stem

Evaluation of how the new product requirements may change Coltsusage of MoneyMap or other systems

Undertake a project to implement any changes required for Data RA

eve op rue oo to as econc at on

Reconciliations for OHS, OH&P, Xtract, Salesforce.com, CMS,,

1616 R. Teichmueller 03/2009 internal document


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1. Create an outline of the requirements for all projects:

1. COSO risk assessments & Risk Control Matrices2. Controls to match into existing systems as best they can

2. Involve all Revenue Assurance staff:1. Train all staff to take the lead on Projects2. Utilise local experts in the Business to support the team

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RA to be the Business Driver for controls in all areas of Colt

Develop a control set to be utilised by Colt To include TMBS in the UK and any other regulatory or commercial

controls

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I think of Revenue Assurance as a football

team; the defence are the guys doing the

standard reconciliations, the midfield is where

new developments and products are being

implemented and the forward line are key

.

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Margin Analysis Tool:

Using Business Objects to report from Colts Data Warehouse sitting on a Netezza platform

> Inter Operator & Retail Billing daily CDR extracts> Matching of all CDRs

> Transit calls, aim is to spot Arbitrage> To cover all Switch products including Intelligent Networks

>Master Destination List & Tariff

> Checking Colts Master Destination List / Country Destination List> Challen in Pricin & Voice Tradin s own mar in tools

Customer Margins

or w o er eams o eve op marg ns or us omers ro uc s egmen s

2020

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