rfp for full hd multipoint video conferencing solution … · 2016-04-26 · sl. no. page no. item...

Sl. No. Page No. Item sub-clause Existing clause Modified clause

1 9 vi The Vendor should have implemented integration of

proposed VC Solution with Call Manager. (Vendor should

submit Purchase orders and work completion certificate or

letters from user organizations for implementation of VC).

The Vendor should have implemented

integration of proposed VC Solution with IP

PBX. (Vendor should submit Purchase orders

and work completion certificate or letters from

user organizations for implementation of VC)

2 9 vii The vendor should have minimum 30 support centers

(own and franchise) located across the country. (Full

address of the support centre along with the name and

telephone number of contact persons has to be submitted.)

The System integrator (SI) should have

minimum 30 support centers

3 10 xi The OEM for IP PBX, IP Phones and UC clients will be

selected basis the Latest (2015) Gartner Report for

Corporate Telephony and Unified Communications

Respectively. The proposed OEM should be present in the

Gartner’s Leader’s Quadrant.

The OEM for IP PBX, IP Phones and UC clients

will be selected basis the Latest (2015) Gartner

Report. The proposed OEM should be present

in the Gartner’s Magic Quadrant.

4 67 10 Basic UC as described for non-IP Telephony users - 2000

Users

Basic UC as described for non-IP Telephony

users - 1000 Users

Corrigendum

RFP for Full HD Multipoint Video Conferencing Solution

Eligiblity criteria

Price - bid form


Corrigendum


5 69 ii The turnover of the company should be min. 300 crore The turnover should be minimum Rs.100.00

Crore as per eligibility criteria (page No:9, point

no.ii)

6 84 Software based video conferencing solution that can be

installed on any PC/Laptop to enable the user to

participate in video conferencing call. The software client

can be installed on any device that the Bank choses and

should allow the flexibility to be removed or re-installed.

There should be no attachment to a particular device or

mac address.

The software client can be installed on branded

device which is certified by OEM and should

allow the flexibility to be removed or re-

installed

7 84 Provision for IM to be initiated from Presence indicator in

Microsoft Outlook( 2007 Std & 2010 Std) and Sharepoint

Bank need intregration with Microsoft

Exchange and MS Outlook (2007, 2010 & 2013)

from day 1 and feasibilty to integrate with

Sharepoint in future as per requirement

8 84 Users should be able to paste objects, files and URLs into

IM message and send it to his contacts

Users should be able to paste objects and URLs

into IM message and send it to his/her contacts

Instant

massaging &

Presence

Compliance to eligiblity criteria

Unified Communication client for desktop, tablets & smartphone


Corrigendum


9 84 Should provide Location Indicator :For eg. Set your own

locations like “Work”, “Home”, “Campus”, “Sales Office”

etc. so that next tiime the user signs-in from that office UC

Client must remember the location

Location indicator shall be provided either

based on connected network or manually.

10 84 AutoSave Chat : From the Options menu, the user should

be able to automatically save chats to the users computer,

when the user closes a chat window. Once the chats are

saved to the users computer, search the chat files or use

the windows file search capability to search the chat files.

The user can save peer-to-peer and group chat

conversations

Clause deleted

11 85 Group chat :UC Client must allow users to define custom

groups with support upto 600 groups. A group chat session

must support up to 1000 users.

Clause deleted

12 85 Persistent chat : Persistent chat rooms should be supported

to share ideas and information in a chat room and should

be active even after participants leave the room. When

participants come back to the room, they can scroll back to

read the messages that they missed. :Persistent chat room

should have the capability to be password protected

Clause deleted

Instant

massaging &

Presence


Corrigendum


13 85 Size Limit for File Transfers Administrator should be able

to configure the file size limit for Cisco UC Client users

when transferring files.

Clause deleted

14 85 Screen share and Remote Desktop Sharing in Group Chat (

1:Many ) : Users must have the capability to share screen

with up to 5 people in group chat session using the IM-

Only-desktop-sharing feature.

This is optional item

15 86 Call

Conferencing

Capability

Call Conferencing Capability The solution should have call conference

capability up to 50 Participants

16 87 3 The system should be scalable up to 5000 extensions on

the proposed single hardware.

The system should be scalable up to 10000

extensions on the proposed single hardware.

17 88 7 Proposed system should allow users to have multiple

devices including deskphones, dektops / laptops,

smartphones, and Tablets.

Proposed system should allow users to have

multiple devices including deskphones, dektops

/ laptops, smartphones, and Tablets. All

different type of devices should consume single

user license.

18 88 15 Support Bank Exisitng Connferencing Solution

( Tanderberg ) for Voice & Video Conferencing i.e.

integration comaptibilty with MCU

Support Bank's exisitng Conferencing Solution (

Tandberg ) for Voice & Video Conferencing i.e.

should have integration comaptibilty with

SIP/H.323

Instant

massaging &

Presence

General

Specification


Corrigendum


19 89 22 Should provide Single Number Reach (Simultaneous Ring

on IP phone and user defined alternate phone) for all the

IP phone users.

As part of One Number Service, user should be

able to select preferred device on which he

wants to attend the call. It should be possible to

select desk phone, GSM phone, conference

room phone or even home phone as preferred

device.

It should be possible to add / change preferred

devices by end users as required.

It should be possible to swipe the call from desk

phone to mobile phone and vice - versa via

attractive graphical user interface and swipe

functionality on mobile phone. The caller party

should not hear any music on hold or call should

not get cut while doing such transfer.

It should be possible to swipe video call

between room system and iPad /Android

without disconnecting the call.

Telephony

feature


Corrigendum


20 89 25 The system should seamlessly failover to the redundant

server/site without the need for system to reset or any type

of manual intervention. The phones should have the

capability to seamlessly re-register to the back up call

control. Please specify if the end point will need a reset in

case of the failure of primary call control.

The system should seamlessly failover without

dropping the active call

21 90 Call - processing

and call - control

1

Should support signaling standards/Protocols – SIP,

MGCP, H.323, Q.Sig.

The proposed solution should be integrated with

Bank's existing endpoints. However this will not

be appllied for Aethra endpoints

22 91 Minimum

common features

/ Functionalities

for all types of

phones

8

The phone should support XML based services and

applications.

Clause deleted

23 91 8 Open to applications: Access to corporate or external Web

based application via third party SDKs, APIs (XML, SIP)

Clause deleted

24 91 8 Should have full duplex speaker phone and dedicated

headset port with RJ-9 interface

It should be possible to connect headset to the

phone.

Existing

Type - 1, IP

phone

Telephony

feature


Corrigendum


25 91 1 Should have high resolution minimum 5”Colour display

with one touch access

Should have high resolution minimum 4 inch

and above Colour display with one touch

access

26 91 Sould have 5 or more programmable hard keys Should have soft or hard programmable keys

27 91 13 Should support bluetooth 4.1 technology for hand free

headset connection

The phone should be compatible with Bluetooth

headsets to make and receive calls

28 91 14 Should support phone book object exchange between

devices for phone book adress sync ( sync with devices

like smartphones)

Clause deleted

29 91 12 Should support 2 USB ports for wired or wireless headsets

and for charging smartphones

Clause deleted

30 92 25 It should have a 5 inch TFT LCD display with 16:9 aspect

ratio support.

It should have a 4 inch and above TFT LCD

display with 16:9 aspect ratio support.

31 92 28 It should support H.261, H.263 and H.264 protocols It should support H.263 and H.264 protocols

Video phone

type - 2

Video


Corrigendum


32 70 Capacity The MCU should have support for H.265 Video

compression in the future. Details of how this will be

provided to the Bank must be submitted by the bidder. All

the necessary hardware to support this functionality must

be supplied by the bidder from day one, In case the bidder

does not have the hardware from day one, the additional

hardware must be provided without any cost to the Bank.

The MCU should support the latest Video

compression standards. The bidder should

submit details of the video compression

proposed by them.

33 70 Integration with existing IP telephony set up should be

possible for IP phones based audio calls to be part of

video conference. Else vendor has to provide solution can

be used for VC purpose

Vendor may consider to take the equipment

under buyback, if the existing IP telephoney is

not compactible with proposed solution

34 78 Presence The SIP server must have a presence engine so that when

integration with other SIP devices such as MS OCS, MS

Lync, Cisco CUCM, Avaya e.t.c. is done, the presence of

the VC devcies can be published to the other devcies.

The Solution must have a presence engine so

that when integration with other SIP devices

such as MS OCS, MS Lync, Cisco CUCM,

Avaya e.t.c. is done, the presence of the VC

devcies can be published to the other devcies.

Video call control server

Multi Conferencing Unit (MCU)


Corrigendum


35 80 Security 7 Must support H.460 multiplexed media for H323 calls so

as to reduce ports used by the calls to traverse the firewall

The solution should support standards based

firewall traversal using H,460 protocol.

36 92 Video standards 1 H.263,H.263+, H.264, H.265 Video compression such as H.263 / H.263+ /

H.264 / H.265 / H.264 high profile would be

acceptable

37 93 Video input 6 The system must have the ability to pair mobile devices

such as Tablets and Smartphones based on iOS or Android

platforms so that these devices can be used for: 1) View

the Presenttaion that is being shown in the VC call. 2) Add

and disconnect call. 3) Take snapshot of the presnetation

being shown

Clause deleted

Fireall Traversal Solution

Large end points


Corrigendum


38 93 Advance video

and Audio

mixing features

8 In order to capcture the entire conference room view and

also provide feed from additional video sources such a

document camera and PC input, the VC unit must support

the following: 1) Combine the video feed from the main

camera, Auxillary camera and PC input and stitch all the

three into a single video and send the same to the remote

site. 2) Mixing capabilities to change the size of the video

quadrants. 3) Select a particular audio input and associate

the same with a video input e.g. whiteboard and send only

this audio feed to the remote site. The above can be a built-

in feature or an additional Video mixer for at least 4 video

inputs and 4 audio inputs can be provided. In order to

maintain the video resolutions, additional scaler should

also be provided if not buil-in to the unit.

Clause deleted

39 94 Audio inputs 10 should support 6 Microphone inputs to connect 6

microphones.

Should support 4 Microphone inputs to connect

4 microphones.

40 95 Each camera must have the ability to be mounted upside

down so as to give better eye-eye contact.

Clause deleted

41 95 Should have at least 72 degrees static field of view. Should have at least 65 degrees static field of

view.

Camera


Corrigendum


42 95 External devices All sites must be visible in a continuous presence mode

with rate matching and transcoding such that different

sites may connect at different speeds and protocols and

still mainatin a resolution of at least 720p

Clause deleted

43 81 Should be an integrated system with at least 22 to 24 inch

LCD/TFT screen, 1080P resolution (16:9), HD camera

and with speakers for wide band audio output. The Codec

should be a part of the unit. No separate Codec's are

preferred. The LCD/TFT screen should be a touch screen

to provide a touch interface to the user.

"Should be a purpose built Desktop system with

22 inch or above screen, 1080P resolution

(16:9), HD camera and with speakers for wide

band audio output. The system should provide a

touch screen interface for end user operation."

44 83 20 Should be HD at least 6 megapixel camera, with privacy

shutter

Should have at least 2 megapixel camera with

feature of enabling video shutter

45 83 It should be capable of enhancing video conferencing

experience with advanced face-recognition technology

such that it automatically scans the room and seamlessly

commands the main camera to appropriately frame the

users during a call without any manual intervention.

Clause deleted

22" Personal Desk top based video end point

Camera


Corrigendum


46 83 The VC unit must allow the camera to be used as a

document camera to capture hard copies and transmit it to

the far end site.

Clause deleted

47 83 Wi - Fi 23 Must support 802.11a/b/g/n Clause deleted

48 83 Must support escalation of point to point calls to

Multiparty calls using the central MCU without

disconnecting the call.

Must support escalation of point-to-point calls

to Multiparty calls without disconnecting the

call.

49 83 Intuitive ways of storing contacts such as using Photos. Clause deleted

50 83 25 The device must have the ability to pair with a mobile

phone using blue tooth so that the audio portion of the

mobile phone call can be transferred on to the device. This

will enable the user to use the Speaker and microphone of

the device for even calls set up on the mobile phone and

enjoy high quality audio

The device must have the ability to pair with a

mobile phone using Blue-tooth/3.5mm stereo

so that the audio portion of the mobile phone

call can be transferred on to the device.

51 83 The device must also support pairing with Bluetooth

earpieces and headsets such as Jabra and Plantronics.

Clause deleted

52 83 Customs apps from the headset manufacturers such as

Plantronics and Jabra is also needed for enhanced

functionalities

Clause deleted

Camera

Support for

collaborative

application

Bluetooth

pairing


Corrigendum


53 30 1 Taxes and duties:

Bidder will be entirely responsible for all applicable taxes,

duties, levies, imposts, costs, charges, license fees, road

permits etc., in connection with delivery of equipment at

site including incidental services and commissioning.

Payment of Octroi /entry tax, if applicable, will be made at

actual, on production of suitable evidence of payment by

the Bidder.

Bidder will be entirely responsible for all taxes,

duties, levies, imposts, costs, charges, license

fees, road permits etc., in connection with

delivery of equipment at site including

incidental services and commissioning.

However, Sales/ VAT, service tax will be

paid extra at actuals. Payment of Octroi /entry

tax, if applicable, will be made at actual, on

production of suitable evidence of payment by

the Bidder.

Taxes and duties


Corrigendum


54 6 The large end points comprise of Cisco, Polycom, Aethra,

Sony or Tanberg VC equipment, whereas the IP

Telephones are of CISCO IP Phone 6921.

The existing hardware details are: CUCM Ver

8.0.3, Presence Server 8.5.3, VCS Control 5.2,

MCU Cisco 4210 ver 4.4, Cisco SX 80

Endpoint, Tendburg Edge 95 ver F9.0.2, Sony

Ipela Xg80 endpoint, Polycom RSS 4000

Recording server and the current AMC is valid

till August 31, 2016

55 6 The large end points comprise of Cisco, Polycom, Aethra,

Sony or Tanberg VC equipment, whereas the IP

Telephones are of CISCO IP Phone 6921.

Bank may consider to replace CISCO IP Phone

6921 in a phased manner after the end of life

period

56 6 The system is comprising of one CISCO 20 port SD MCU

4210 (512 Kbps) Server, 2 MCS Server, one CISCO Call

Manager 4.0, one CISCO Meeting Server, one CISCO

Presence Server, CUCM (Publisher & subscriber), one

Polycom Recording Sever etc.

The existing call manager is CISCO Call

Manager 8.0

57 6 Since the solution will ride on Bank’s WAN (Cisco and

Juniper based network) and sensitive to Quality of

Services (QOS) optimization for successful running of

Unified communication, we therefore intend the bidders to

possess the WAN skills using routers and switches

Bank clarifies that the HA of the components is

at same site where redundancy is concerned.

However, there shall be provision for DR in

future

Background


Corrigendum


58 6 The applications proposed will be integrated with existing

WAN infrastructure and should supports existing WAN

infrastructure. Since the solution will ride on Bank’s

WAN (Cisco and Juniper based network) and sensitive to

Quality of Services (QOS) optimization for successful

running of Unified communication, we therefore intend

the bidders to possess the WAN skills using routers and

switches.

Changes required on WAN set - up will be taken

care of by the Bank. However, the required

changes or parameters need to be provided by

the SI

59 7 The vendor should provide the architecture for

implementing the VC solution on Existing and New

Network.

The vendor should provide the architecture for

implementing the VC solution on Existing and

New Network. However, changes required on

WAN set - up will be taken care by the Bank.

The required changes or parameter need to be

provided by the SI

60 7 ii The vendor should provide the architecture for

implementing the VC solution on Existing and New

Network.

Bank expects the proposed VC solution should

be compatible with lease line, IP sec and MPLS

(VPN)

Scope of work of service provider


Corrigendum


61 7 iv The vendor should integrate VC solution with Bank’s

existing Call (audio) Manager for call control and existing

legacy setup (Cisco, Polycom, Aethra, Tanberg & Sony).

Bank clarifies that the existing AMC vendor

will give support till August 31, 2016:

thereafter, the prospective vendor will maintain

the same.

62 7 xiv The solution should provide collaboration tools and the

vendor should configure the same to make use of the tool.

Bank expects the vendor to provide monitoring,

reporting and management solutions integrated

with proposed VC solution

63 7 vi The solution should provide Conferencing and

collaboration capabilities which include audio and video

conferencing, as well as collaborative capabilities such as

shared workspaces, white boarding, file sharing and

document sharing, High Definition webcam along with

Microphone and Speaker.

Bank will provide PC/Laptop with Webcam,

microphone and speaker for testing and

commissioning of VC solution'

64 7 ix The solution should integrate with the banks existing

recording system doe recording and replay of video calls.

The existing call recording system is Polycom

RSS 4000. The existing call recording system is

under CAMC


Corrigendum


65 7 xvi The vendor should provide Business Process Integration

(BPI) solution i.e. to simplify and integrate all forms of

communications in view to optimize business processes

and reduce the response time, manage flows and eliminate

device and media dependencies and should integrate the

same.

The prospective vendor has to provide

documentation on process and guidelines

including user manual and installation of all

items mentioned in BoQ.

66 8 xxvii The vendor will provide on-site facility management to

take care of the system, facilitate ISDN as Fallback

facility, Provide Low Bandwidth solution, scheduling

conferences, maintaining users, groups, troubleshooting

etc. The resident engineer will be responsible to provide

the services for VC solutions

The existing ISDN is CISCO 3241. Bank will

discontinue the same after installation of

proposed new solution.

67 8 xxxiii During installation visit the vendor will impart onsite

necessary training to branch / office staff for user level

training.

The vendor has to provide training to the end

users on usage of IP Phone, Video Phone and

Personal End point.


Corrigendum


68 42 Vendor shall deliver all the equipment at intended site

within 4 weeks from the date of acceptance of purchase

order and commission within 2 weeks thereafter.

The vendor delivery period shall be 6 weeks at

the intended site from the date of acceptance of

purchase order and commissioning within 4

weeks thereafter. The Bank intend to install the

proposed solution at HO and at all major city

locations

69 43 1 to 6 Vendor has to:

1. Provide proactive monitoring and issue resolution.

2. Provide monitoring and reporting for all locations.

3. Furnish uptimes and also the turnaround time in case of

failure.

4. Communicate all issues, resolution, changes and

maintenance activities affecting the VC Solutions.

5. Provide a single point of contact to the service desk and

designate an executive level escalation point in the event

of critical outages and issues.

6. Assist IDBI Bank on end-to-end performance

optimization

Bank expects the vendor to provide monitoring,

reporting and management solutions integrated

with proposed VC solution. No ticketing

solution is required

Monitoring and Reporting


Corrigendum


70 43 7 The vendor will impart a detailed technical training free of

charges to Bank’s core officials (about 20 persons)

involved in the project. Also, the vendor will impart user

training at all locations as decided by Bank. The cost of

the instructor will be borne by the vendor only. Further,

the vendor should also impart training to users for

functionality and usage of the VC system

The SI will impart a detailed technical training

for 4 days to Bank's core officials involved in

the project.

71 75 Phonebook

services

The application should support creation and management

of a central directory.

Bank has active directory set - up having details

of directory number which should be integrated

with the proposed system

VCS Control ver 5.2 with 150 Traversal

Licences and 20 nos of non-traversal liceses. 15

Additional license required at present

No DR at present. But the solution should be

capable for application at future DR site to be

implemented in future

Video Monitoring and Management Solution

Budgetary Price - Bid

Firewall traversal for standard based third party video

endpoints to join over internet. Please add licenses for 15

concurrent video calls

59672


Corrigendum


73 97 Include 6 years of - 8 x 5 x next business day - type of

OEM support services in the solution

Include 6 years of 24 X 7 support from OEM

from the date of sucessful commissioning and

handing over to the Bank.

Proposed IP PBX/central solution and end user

phone/endpoints should be from same IP-PBX

or VC OEM

All UC clients need licenses

The UC clients should have the capability to

register with or without the IP PBX

Basic UC Licenses required for 1000 users

Detailed specification for basic UC is as per UC

client for desktop, tablets & smartphones as on

Page 84-87

76 Last Date and Time for Receipt of Bids-March 31, 2016

up to 15.00 hours

The last date for submission of tenders will be

May 9, 2016 at 3.00PM

74

96

96

75

1. Type 1 IP Phone for General users, its licenses and UC

capabilities.

2.Type 2 video phones for Executives, its licenses and UC

capabilities.

3.Type 3 Video Phones for Leadership team, its licenses

and UC capabilities.

7,8 and 9

Basic UC as described for non-IP Telephony users10

Sl. No. Item Additional clause

1 Security The Bank Info Security team will have the discretion to conduct assesment

of all proposed component. If any vulnerability is highlighted it will be the

bidder's responsibility to fix vulnerability at no extra cost by vendor/OEM

2 Limitation of

liability

The liability of bidder will stand limited to the extent of contract value


Corrigendum

rfp for full hd multipoint video conferencing solution … · 2016-04-26 · sl. no. page no. item...

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