indian overseas bank...cost of bid document (refer clause 2.3 of the rfp) inclusive of gst rs....

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Indian Overseas Bank

REQUEST FOR PROPOSAL

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF CUSTOMER

ON-BOARDING SOLUTION WITH VIDEO-KYC & CKYC

RFP REFERENCE NUMBER: RFP/ITD/009/20-21 DATED 21.12.2020

INFORMATION TECHNOLOGY DEPARTMENT CENTRAL OFFICE

INDIAN OVERSEAS BANK

763, ANNA SALAI ANNEXURE BUILDING

CHENNAI 600002

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RFP Ref No. RFP/ITD/009/20-21 dated 21.12.2020

SUPPLY, IMPLEMENTATION AND MAINTENANCE OF CUSTOMER ON-BOARDING SOLUTION

WITH VIDEO-KYC & CKYC

INDEX

INTRODUCTION ................................................................................................................................... 4

DISCLAIMER ......................................................................................................................................... 4

PART I - PROJECT SPECIFIC TERMS & CONDITIONS: ........................................................................ 5

1.1 SCHEDULE OF BIDDING PROCESS: ........................................................................... 5

1.2. COST OF BID DOCUMENT & EARNEST MONEY DEPOSITS (EMD): .................... 6

1.3. QUALIFICATION CRITIERIA (QC):.............................................................................. 6

1.4 BRIEF REQUIREMENT:..................................................................................................... 8

1.5 PROJECT MILESTONES & SCHEDULES:............................................................................ 9

1.6 COMPREHENSIVE ONSITE WARRANTY ................................................................... 13

1.7 ATS & AMC – POST WARRANTY SUPPORT ............................................................. 13

1.8. BANK GUARANTEE ..................................................................................................... 14

1.9. PAYMENT TERMS: ........................................................................................................ 15

1.10. PRICES AND TAXES .................................................................................................. 17

1.12. EVALUATON PROCESS:........................................................................................... 18

1.13 ELIGIBILITY BID ............................................................................................................ 18

1.14 EVALUATION METHODOLOGY FOR ELIGIBLE BIDDER...................................... 18

1.14.1 TECHNICAL BID EVALUATION .................................................................................19

1.14.2 COMMERCIAL EVALUATION: ..................................................................................20

1.14.3 AWARD OF CONTRACT: ..........................................................................................21

PART –II-GENERAL TERMS & CONDITIONS: ......................................................................................22

2.1. SUBMISSION OF BIDS ................................................................................................. 22

2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL:.......................................22

2.1.2. SUBMISSION OF DOCUMENTS: ................................................................................22

2.2 BID OPENING PROCESS:............................................................................................ 23

2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT: ........................... 23

2.4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE: ........................................... 24

2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE: ....................................................................................................................... 24

2.6. LIABILITIES OF THE BANK:........................................................................................... 24

2.7. OWNERSHIP: ................................................................................................................ 25

2.8. FURNISHING OF INFORMATION .............................................................................. 25

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2.9. FORMAT AND SIGNING OF BIDS ............................................................................ 25

2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC. .................................. 25

2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS:........................................... 25

2.12. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT: ................................... 25

2.13 CLARIFICATION.......................................................................................................... 26

2.14. ERRORS AND THEIR RECTIFICATION .................................................................... 26

2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ............................. 26

2.16. CONTACTING THE BANK ........................................................................................ 26

2.17. ACCEPTANCE OF CONTRACT.............................................................................. 26

2.18. FORMATION OF CONTRACT & EXECUTION OF SLA........................................ 27

2.19. ASSIGNMENT & SUBCONTRACTING .................................................................... 27

2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION ................................. 27

2.21. TERMINATION FOR DEFAULT .................................................................................. 27

2.22. TERMINATION FOR INSOLVENCY& TERMINATION FOR CONVENIENCE .... 27

2.23. FORCE MAJEURE...................................................................................................... 28

2.24. COPY RIGHT/LICENCE VIOLATION...................................................................... 28

2.26. LIMITATION OF LIABILITY: ........................................................................................ 28

2.27. COMPLIANCE TO LABOUR ACT: .......................................................................... 28

2.28. E-TENDERING:............................................................................................................ 29

2.29. PACKING: .................................................................................................................. 30

2.30. INSURANCE:............................................................................................................... 30

2.31. OTHER TERMS AND CONDITIONS......................................................................... 30

2.32. RESOLUTION OF DISPUTES ...................................................................................... 32

2.33 RIGHT TO AUDIT: ........................................................................................................ 33

2.34 CORRUPT AND FRAUDULENT PRACTICES: .......................................................... 33

2.35 PRODUCT WITHDRAWAL ......................................................................................... 33

2.35 SOLICITATION OF EMPLOYEES ............................................................................... 34

2.36 EXIT CLAUSE ................................................................................................................ 34

2.37 NAME AND CONTACT DETAILS OF IEM FOR THE ADOPTION OF INTEGRITY PACT IN PUBLIC SECTOR BANK:.................................................................. 34

2.38. ESCROW AGREEMENT: ........................................................................................... 35

PART – III-ANNEXURES .......................................................................................................................36

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ANNEXURE-I-A-SCOPE OF WORK - CUSTOMER ON-BOARDING AND VIDEO KYC SOLUTION .................................................................................................................... 36

ANNEXURE-I-B–FUNCTIONAL & TECHNICAL REQUIREMENT .................................... 48

ANNEXURE-II-A-FORMAT FOR TECHNICAL BID ........................................................... 91

ANNEXURE-II-B-OFFER COVERING LETTER.................................................................... 92

ANNEXURE III-FORMAT FOR COMMERCIAL BID ......................................................... 93

ANNEXURE IV – MANUFACTURER AUTHORISATION FORM ...................................... 96

ANNEXURE V-LETTER OF UNDERTAKING ....................................................................... 97

ANNEXURE VI-SELF DECLARATION – BLACKLISTING.................................................. 98

ANNEXURE VII -BANK GUARANTEE FORMAT FOR EARNEST MONEY DEPOSIT .... 99

ANNEXURE VIII-PROFORMA OF BANK GUARANTEE (DELIVERY & IMPLEMENTATION) ........................................................................................................... 101

ANNEXURE IX-PROFORMA OF BANK GUARANTEE (PERFORMANCE) ................ 104

ANNEXURE X-FORMAT FOR NON-DISCLOURE AGREEMENT ................................. 108

ANNEXURE XI– PRE-IP-COVERING LETTER .................................................................. 113

ANNEXURE XII -PRE CONTRACT INTEGRITY PACT...................................................... 114

ANNEXURE XIII–UNDERTAKING OF INFORMATION SECURITY ................................ 123

ANNEXURE XIV–UNDERTAKING AS PER GOVT GUIDELINES AS PER GFR RULE No:144................................................................................................................................. 124

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INTRODUCTION

Indian Overseas Bank (hereinafter referred to as “Bank”) inv ites Request for Proposal

(hereinafter referred to as “RFP”) from well-reputed vendors for Supply, Implementation and

Maintenance of Video E-KYC Solution and Customer On-boarding Solution (hereinafter

collectively also referred to as “Solution”) based on the requirements, specifications,

terms and conditions laid down in this RFP and its Annexes.

DISCLAIMER The information contained in this Request for Proposal (“RFP”) document or information

provided subsequently to bidders or applicants whether verbally or in documentary form by

or on behalf of Indian Overseas Bank (or Bank), is prov ided to the bidder(s) on the terms and

conditions set out in this RFP document and all other terms and conditions subject to which

such information is prov ided.

This RFP document is not an agreement and is not an offer or inv itation by the Bank to any

parties other than the applicants who are qualified to submit the bids (hereinafter

indiv idually and collectively referred to as “Bidder” or “Bidders” respectively). The purpose

of this RFP is to prov ide the Bidders with information to assist the formulation of their proposals.

This RFP does not claim to contain all the information each Bidder requires. Each Bidder may

conduct its own independent investigations and analysis and is free to check the accuracy,

reliability and completeness of the information in this RFP. The Bank makes no representation

or warranty and shall incur no liability under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this RFP. The information contained in the RFP

document is selective and is subject to updating, expansion, rev ision and amendment. It

does not purport to contain all the information that a Bidder require.

Bank in its absolute discretion, but without being under any obligation to do so, can update,

amend or supplement the information in this RFP. Such change will be published on the

Website (www.iobtenders.auctiontiger.net) and it will become part of RFP. Indian Overseas

Bank reserves the right to reject any or all the proposals received in response to this RFP

document at any stage without assigning any reason whatsoever. The decision of the Bank

shall be final, conclusive and binding on all the parties. Bank reserves the right to cancel

the entire bid at any point of time, or disqualify any particular bidder, if it finds that fair play

is not maintained by the bidder.

THIS RFP CONSIST OF THREE PARTS. PART I - DETAILS PROJECT SPECIFIC TERMS AND

CONDITIONS, PART II DETAILS GENERAL TERMS AND CONDTIONS AND PART III DETAILS

SUBMISSION OF VARIOUS DOCUMENTS AS PER FORMATS PROVIDED AS ANNEXES.

http://www.iobtenders.auctiontiger.net/

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PART I - PROJECT SPECIFIC TERMS & CONDITIONS:

1.1 SCHEDULE OF BIDDING PROCESS: S.No Description of Information /

Requirement Information / Requirement

1 Tender Reference Number RFP/ITD/009/20-21 2 Date of I ssue of RFP 21.12.2020

3 Last date for receipt of queries, if any.

04.01.2021 (Via email at

[email protected] 3.a Date of Pre Bid Meeting 07.01.2020 at 1500 hours at Bank’s Information

Technology Department, Chennai.

4 Bid Submission Mode. https://iobtenders.auctiontiger.net/EPROC/ Through e-tendering portal (Class I I or Class III

Digital Certificate with both Signing &

Encryption is required for tender participation)

5 Last Date and Time for submission of bids along with supporting

documents through the above e-

tendering portal.

21.01.2021 on or before 1700 hours. (End time

for submission will be as per e-tendering

serv ice provider server time).

6 Last date, time and place for submission of Cost of document

and BG in lieu of EMD & Integrity

Pact on Rs. 100 stamp paper.

22.01.2021 on or before 1500 hours at the

Bank’s Information Technology Department,

Chennai. (Should be submitted to the contact

officials in person).

7 Date, time and venue for opening the Technical bid through e-

tendering portal.

22.01.2021 on or before 1600 hours at the

Bank’s Information Technology Department,

Chennai. 8 Date, time and venue for

submission & opening the

commercial bids.

Shall be intimated to the technically qualified

bidders in due course.

9 Name of contact officials for Bid submission as stated in serial no.6 or

any clarifications

Chief Manager-ITD

Phone: 044- 28519466

Asst. Manager-IT

Phone: 044- 28519471

10 Address for Communication / Submission of Bids

The Assistant General Manager, Indian Overseas Bank, Information Technology Dept. Central Office, 763, Anna Salai, Chennai – 600002.

11 Contact e-mail ID [email protected]

12 Support person and phone

number for e-tender service

provider for any help in accessing

the website and uploading the

tender documents.

e-Procurement Technologies Limited

Shivam Shewaramani: 079-68136824

[email protected]

Nisarg Thakkar

Email: [email protected]

Phone: 079 681-368-22 | Cell: +91 6354919566

mailto:[email protected]://iobtenders.auctiontiger.net/EPROC/mailto:[email protected]:[email protected]:[email protected]

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1.2. COST OF BID DOCUMENT & EARNEST MONEY DEPOSITS (EMD):

Sl. No. Description Amount in ₹ 1. Cost of Bid document (Refer clause 2.3 of the RFP) Inclusive of GST Rs. 20,000 2. EMD (Refer clause 2.3 of the RFP) Rs.30,00,000

1. Bidders who are registered as Small and Micro with National Small Industries

Corporation (NSIC)/ Udyog Aadhaar Memorandum etc. under MSME Act are

exempted for the submission of Cost of Bid document and EMD. Documentary Proof

of Registration Certificate to be submitted along with the technical bid.

2. In addition to the above, MSME bidder shall submit documentary proof of registration

to the tendering official of the Bank on or before the bid opening date as mentioned in the schedule above.

3. I f a holiday is declared on the dates mentioned above, the bids shall be received /

opened on the next working day at the same time specified above and at the same

venue unless communicated otherwise.

4. No queries will be entertained after the date and time mentioned in this schedule.

5. I t shall be the responsibility of the bidder to ensure the receipt of the NEFT amount at

Bank’s designated account with in the timelines mentioned in 1.1 of the RFP and Bank

shall not be held responsible for non-receipt of NEFT amount toward the cost of bid

document.

1.3. QUALIFICATION CRITIERIA (QC): The documentary ev idence of the OEMs/Bidder's qualifications to perform the contract, if

its offer is accepted, shall establish to the Bank's satisfaction that:

1. The bidder should be registered as a company in India as per Companies Act,

1956/2013 and should have been in operation for a period of at least 5 years in a

related field as on date of RFP. The Certificate of Incorporation issued by the Registrar

of Companies to be submitted along with technical bid. (Documentary proof should

be attached).

2. The bidder/ or its parent company (bidder should be 100% owned subsidiary of the

parent company) has registered an average turnover of Rs. 50 Crore (Rupees Fifty

Crore) (Financial year shall mean an accounting period of 12 months. Figures for an

accounting period exceeding 12 months will not be acceptable) in the immediate

preceding 3 financial years as per audited accounts. Annual reports of 2017-18, 2018-

19 and 2019-20 should be attached. Bidders who are yet to publish their audited

document for the year 2019-20, must submit the provisional/CA certified results for

the FY 2019-20. (Documentary proof should be attached.)

3. The bidder or its parent company (bidder should be 100% owned subsidiary of the

parent company) has registered net profit (after tax) for at least two financial years

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(Financial year shall mean an accounting period of 12 months. Figures for an

accounting period exceeding 12 months will not be acceptable) in the immediate

preceding 3 financial years as per audited accounts. Annual reports of 2017-18, 2018-

19 and 2019-20 should be attached. Bidders who are yet to publish their audited

document for the year 2019-20, must submit the provisional/CA certified results for

the FY 2019-20. (Documentary proof should be attached.)

4. The Bidder should be an authorised partner of the OEM/OSD as on the date of the

submission of technical bids. The Bidder must be in position to prov ide support /

maintenance / up gradation during the period of contract with the Bank and must

be having back-to-back support from the OEM/OSD. Bidder to submit a letter of

authorization / Manufacturer Authorization Form (MAF) as per format prov ided in

Annexure IV of this RFP from OEMs/OSDs. Either OEM/OSD of the Solution or its partners

can participate in this bid. Both OEM/OSD and its partners shall not be allowed to bid

in the tender.

5. The OEM should have provided proposed solution in at least two financial institutions

in India in last 5 years and out of 2 implementations, one implementation should be

in a Public Sector Bank. Bidder to submit Purchase Orders/Letter of Satisfactory

performance & client references along with the technical bid. Details to be

submitted in the format given in Annexure XIV. (Documentary proof should be

attached.)

6. Bidder should have supplied and implemented the Customer on boarding solution in

any Financial institution in India in last three years. Bidder to submit Purchase

Orders/Letter of Satisfactory performance & client references along with the

technical bid. (Documentary proof should be attached.)

7. The bidder should have Registered Office/Branch Office/Authorized Service Centers

in Chennai. Bidder to submit proof of document for the same. In case direct support

office of the bidder is not present in Chennai then an undertaking to be provided by

the Bidder stating that direct support would be provided by the bidder at Chennai

whenever desired by the Bank. Bank shall have the right to terminate the contract if

bidders fails to comply with the aforesaid requirement.

8. The bidder should submit a letter of undertaking stating to agree to abide by all the

terms and conditions stipulated by the Bank in the RFP including all annexes,

addendum and corrigendum for the supply and installation of Solution at Banks

Central Office, Regional offices, and other offices located across the Country based

on the requirements, specifications, terms and conditions laid down in this Request

for Proposal (RFP). Bidder to submit the letter as per format prov ided in Annexure V

of the RFP along with the technical bid.

9. The bidder should not have been blacklisted in any Central Government / PSU /

Banking / Insurance company in India as on date of issuance of the RFP for a similar

project. Bidder to submit the Self Declaration certificate as per format prov ided in

Annexure VI of the RFP along with the technical bid.

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10. Bidder to submit the duly signed declaration on Information Security as per the format

prov ided in Annexure XIII of this RFP.

11. As per the public procurement guidelines as stipulated in Order ref: 6/18/2019-PPD

Dated 23.07.2020 from Department of Expenditure, Ministry of Finance- Restrictions

under Rule 144 (xi) of General Financial Rules 2017. Any bidder from a country which

shares a land border with India will be eligible to bid in this tender only if the bidder is

registered with the Competent Authority (DPIIT). Bidder shall also submit the following

certificate in their letter head as per the format prov ided in Annexure XIV , duly

signed by their company secretary along with the technical bid. Any bid, not

accompanied with the above certificate shall be summarily rejected.

1.4 BRIEF REQUIREMENT: The Bank intends to implement Customer On-Boarding Solution with Video KYC & CKYC in

all the branches distributed all over the country as per scope of work, functional & technical

requirements given in Annexure I (A) & I (B).

Bidder shall submit a detailed architecture document detailing the below solution

environments, internal connections, and their components (Bill of Materials) along with the

technical bid. The Solution architecture should be built considering the information set out

in this RFP, solution specific requirements and following solution environments. The

infrastructure at Primary Env ironment, and the Disaster site to be identical:

1. UAT/Testing Environment- DC Only

2. Development Environment – DC Only

3. Production- Primary Data Centre Env ironment

4. Disaster Recovery Environment

The Bill of Materials should include the following details:

1. All hardware components of the solution necessary for enterprise level

implementation of the solution such as Servers/Appliances

(Web/App/DB/Backup/Archival etc.), Storage (App/DB), Load Balancers, Racks etc.

2. All software components of the solution such as Application/Web

App/Backup/Archival).

Bank may provide the Operating System & Database (Microsoft SQL/Oracle) to the

Successful Bidder who has quoted the same in the Bill of Materials. For any other OS and

Database, Bidders shall prov ide the same and quote the prices in the commercial bid.

However, Bidders shall prov ide the details of the number of licenses required for all type of

software (OS/DB etc.)

Bidder shall define the sizing of the solution (Hardware/Software) in the technical bid. The

sizing of the above components should be based on the User information mentioned elsewhere in the RFP and application specific requirements. All hardware/software

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components should be enterprise in nature with OEM support available during the period

of the contract.

The user concurrency expected for the solution is 3500.

1.5 PROJECT MILESTONES & SCHEDULES:

The Customer On-boarding solution must be implemented as per project scope within a

period of 4 months in entirety from the date of placing of purchase order by the Bank. The

solution as per the required scope needs to be rolled out as per the delivery timelines mentioned above. The project scheduled is as follows:

Table 1: Project Schedule.

S No Activity Timeline

1.

Project Plan

(Requirement Gathering, Software

Requirement Specification (SRS)

Submission & SRS Vetting by Bank )

02 Weeks from the date of

acceptance of PO

2. Delivery of Hardware( Annexure III Table I-

Serial No 1.a)

04 Weeks from the date of SRS

Sign Off

3. Installation of Software ( Annexure I II

Table I - Serial No 1.b and Serial No 1.c)

02 Weeks from the date of

delivery/receipt of notification

from Bank.

4. a). Delivery of UAT including completion

of de-duplication of history data.

Within 12 weeks from the date

of SRS Sign Off

b). Solution Go-live Within 2 weeks from the date of

UAT Sign Off

5. Training 1 Weeks from the date of UAT

Sign off /after receiving

notification from the bank

whichever is later.

PROJECT PHASES:

1. Project Plan

2. Delivery of Solution

3. Installation of Solution at Bank’s Data Centers

4. User Acceptance Testing

5. Operationalization of Solution(Go-live)

6. Solution Review

7. Change Request

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1. PROJECT PLAN:

Successful Bidder shall submit the project plan for complete delivery, installation

of the solution at Bank’s Data Centers and implementation of the solution as per

the Scope of Work & Functional Requirements detailed in this RFP along with

Solution Architecture. SB shall also submit all the documents/references required

for Onsite engineer as per Scope of Work-Annexure I along with the project plan.

This plan should be submitted for rev iew and bank’s acceptance within Two

Week of the P.O date. Bank shall issue a Project Plan signoff accepting the same

Bank shall issue a Project Plan signoff accepting the same. I t shall be the

responsibility of the successful bidder to submit and get the plan approved by

the Bank authorities within the timelines mentioned above without any delay.

Bank shall have the discretion to cancel the purchase order in lieu of delay in

submission of the project plan. However, Bank reserves the right to extend the

timelines in those cases where delay in completion of the project plan w as on

account of the reasons attributed by the Bank.

2. DELIVERY:

a. The solution hardware & System software should be delivered at Banks Data

Centers within 4 (Four) weeks from the date of the SRS Signoff. The address of

location for delivery & implementation of the solution shall be provided with the

purchase order Delivery for the above purpose is deemed to be complete when

the items specified in the Purchase Order are delivered and date of deliv ery is

the date on which the item is delivered in full. Delivery/Implementation locations

are subject to change as per the discretion of the Bank.

b. EXTENSION OF DELIVERY SCHEDULE: I f, at any time during performance of the

Contract, the Bidder should encounter conditions impeding timely delivery, the

Bidder shall promptly notify the Bank in writing of the fact of the delay, its likely

duration and its cause(s). As soon as practicable after receipt of the Bidder's

notice, the Bank shall evaluate the situation and may at its discretion extend the

Bidder's time for performance against suitable extension of the performance

guarantee for delivery.

c. PENALTY FOR DELAYED DELIVERY: Delivery for the above purpose is deemed to

be complete only when all the items specified in Purchase Order are completely

delivered (Location wise) and date of delivery is the date on which the last item

is delivered. If the delivery schedule is not maintained as stated in clause 1.5.2.a

or to such extended period as per clause 1.5.2.b of this RFP, a penalty of half

percent (0.5%) of the Hardware and system software Value(location-wise) , for

each week or part thereof of the delay subject to a maximum of 5% of total order

value(Location wise) will be lev ied from the expiry of due date of delivery.

However, Bank reserves the right to extend the timelines in those cases where

delay in delivery schedules were on account of the reasons attributed by the

Bank.

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d. NON-DELIVERY: Failure of the successful bidder to comply with the above

delivery schedule, as stipulated in clause 1.5.2, shall constitute sufficient grounds

for the annulment of the award of contract and invocation of bank guarantee

(delivery).

e. PROOF OF DELIVERY: SB shall submit either of the below set of documents (either

1 or 2) to Bank’s Central Offices as proof of delivery:

1. Copy of the Delivery Challan, duly signed and stamped by authorized official

of the Bank.

Or

2. Copy of the Electronic POD generated by Courier Services along with e-mail

from authorized official of the Bank

3. INSTALLATION SCHEDULE:

Bank shall issue an implementation notification to the successful bidder. The solution

including Servers, Other Hardware, Operating Systems, Databases & application

should be installed in Bank’s Data Centers within 2 weeks of actual date of delivery

or receipt of implementation notification (location wise) from the bank whichever is

later. I f the installation schedule is not maintained, a penalty of half percent (0.5%) of

the net hardware and software value (Annexure I II Table I - Serial No 1.a & 1.b), for

each week or part thereof of the delay subject to a maximum of 5% will be lev ied

from the expiry of delivery period/date of intimation. However, Bank reserves the

right to extend the timelines in those cases where delay in installation schedules were

on account of the reasons attributed by the Bank.

Proof of Installation: SB shall submit either of the below set of documents (either a or

b) to Bank’s Central Office as proof of successful installation:

a. Copy of installation certificate, duly signed and stamped by authorized official

of the Bank.

Or

b. Copy of Serv ice Report/installation report along with e-mail from authorized

official of the Bank

4. USER ACCEPTANCE TESTING & OPERATIONALISATION(GO-LIVE):

a. All infrastructure requirements (hardware/software/OS) for UAT shall be

provided by the Bank. Successful Bidder shall arrange for conduct of User

Acceptance Testing in Bank’s environment within 12 weeks from the Date of

SRS signoff or 8 weeks from date of infrastructure readiness notification from

the bank, whichever is later. Bank shall issue UAT signoff on successful

completion of UAT. I f the successful bidder is not able to successfully

complete the UAT as per the above schedule, bank may at its discretion,

cancel the purchase order. During the UAT stage pilot testing to be done in

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minimum 10 branches of Bank’s choice and signoff to be obtained from the

concerned Bank officials on successful completion of testing.

b. For the purpose of calculating ATS, License Term will be started from the date

of UAT sign off of First scheme.

c. Complete bank wide operationalisation of the solution should be completed

as mentioned in table 1(Project schedule) line item 1.4.b from the date of SRS

sign Off. I f this schedule is not maintained, a penalty of half percent (0.5%) of

the Net Value of solution application software (Annexure III Table I - Serial No 1.c)

and implementation cost (Annexure I II Table I I - Serial No 1.a), for each week or

part thereof of the delay subject to a maximum of 5% will be lev ied from the

expiry of due date.

d. Bank shall issue a Go Live Certificate on successful operationalization of the

solution segment wise as per the requirements of the Bank.

e. In case the delivery, installation & implementation of the solution is not

completed segment wise as mentioned in table 1(Project schedule) line item

1.4 from the date of Project Plan sign Off, Bank may at its discretion provide

an opportunity to the serv ice provider to submit reason if any for such delay.

Bank shall evaluate such submission and its applicability and bank decision

in this regard shall be final and binding.

f. However, Bank reserves the right to extend the timelines in those cases where

delay in UAT and operationalization schedules were on account of the reasons

attributed by the Bank.

5. REVIEW: The supplied solution shall remain under rev iew for a period of 1 month

from the date of Go Live Certificate as stated above. The project implementation

team of the successful bidder/OEM shall be readily available during the review

phase for troubleshooting and other support. During the rev iew phase, Bank may request changes to the application as per its requirement and no extra costs shall

accrue to the bank for the effort involved in the same. Bank shall issue final

acceptance signoff at the end of the rev iew phase.

6. CHANGE REQUEST: The functionalities of the solution finalised after the review

phase shall be considered as baseline functionalities of the solution for the Bank.

Any changes to this baseline functionality would be considered under change

request and the same would be handled through CR process. The costs for

Change Requests shall be arrived through mutual agreed terms between the

bank and the successful bidder.

7. TRAINING: The successful bidder shall be responsible for prov iding training to

various target groups consisting of Branch/RO /CO officials, System Administrator,

Database Administrators, End-Users etc. Training should be provided covering all

the contents of the package. The vendor should explain how it is proposed to

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conduct the training program by outlining course contents and duration. This

includes the training required for users as well as for technical system support staff.

Training shall be provided to various teams of the Bank personnel in the following

areas:

a) User training-On the job training to Branch, Regional and Central Office

Officers.

All required infrastructure for the training will be provided by the bank and the

venue of the training shall be decided by the Bank. The Training Server shall set

up by the bidder at DC/DR site as per Bank’s decision. All training shall include

practical sessions in which live hands on experience is required to be given to the

trainees.

End user training for a total of 200 users in batches of 25 each for 4 days.

The Bank reserves the right to change reasonably the number of training programs

/batches, team size, Training Dates, Location, Modalities and Curriculum.

Training Study Material for each program in soft copy and hard copy shall be

provided by successful Bidder to the Bank.

1.6 COMPREHENSIVE ONSITE WARRANTY

The Successful Bidder(SB) shall warrant that the equipment/software (solution) intended

to supply under this RFP is new, unused, of the most recent models and that they

incorporate all recent improvements in design and materials. The bidder shall warrant

that all equipment /software supplied shall have no defect, arising from design, materials

or workmanship or from any act or omission of the Supplier that may develop under

normal use of the supplied Hardware. The equipment should have an initial

comprehensive on-site warranty period for 3 years from the date of installation or 37

months from the date of delivery whichever is earlier. The comprehensive onsite

warranty shall be with OEM back to back to support. The word “warranty‟ in this

document refers to “comprehensive onsite warranty

1.7 ATS & AMC – POST WARRANTY SUPPORT

1. The bidders shall quote Support Charges for the Solution for a period of 4 years

after the initial comprehensive onsite warranty period of 3 years in the commercial

bid (Annexure III)

2. Rates to be quoted for the post warranty period must for a support similar to the

one extended during warranty period with OEM back to back support. Support

charges should be quoted for a minimum of 6% of the cost of each component

(hardware/software).

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3. Bank reserves its right to enter into Support services with the successful bidder, for

the post warranty period.

4. In case the Bank decides to enter into Support Services, the successful bidder shall

ensure that the type of support / maintenance serv ices extended for the

equipment during the support period, after the initial comprehensive onsite

warranty period of three years, is similar to the one extended during warranty

period.

5. Support rates quoted will be reckoned for L1 determination.

Support Services:

Support serv ices needs to be provided by the successful bidder for all in-scope

applications. SB needs to ensure following services as a part of ATS but not limited to:

Product upgrades & enhancements

Maintenance releases

Statutory and Regulatory Updates

Patches & bug fixes

Distributed on CDs or online download methods

Updates/ Upgrades/ New releases/ New versions need to be notified to the Bank

about the same and need to be covered as part of AMC/ ATS. Upgrades would

include product releases to incorporate technological changes, consolidating all

bug fixes, consolidating all enhancement requests made by the Bank.

Review on yearly basis for version upgrade of in-scope applications and report to

Bank such details in advance along with plan for version upgrade. Intimate the Bank

for various technology upgrades released by OEM ‟s along with feasibility & impact

analysis. Also propose migration plan for technology upgrade due to OEM releases.

Planning and implementing version up-gradation, migration, testing of the

application. In case Bank engaging OEM directly for version upgrade, then the

successful bidder is required to carry out Program Management Responsibilities to

ensure end-to-end completion of the activ ities. Post version upgrade, successful

bidder is required to manage & support the application along with the IT hardware.

Develop/ customization of in-scope applications as per regulatory/ statutory

requirement.

Mandates from various interchanges/ information security/ enhancement/ any

other requirement.

Patch management, release update and upgrade of in-scope applications during

the contract period, all update or upgrade needs to be done with concurrence of

the Bank. The successful bidder to ensure that necessary due diligence in carried

out for pre-testing before releasing to UAT (User Acceptance Test).

1.8. BANK GUARANTEE

1. Within 15 (Fifteen) days (exclusive of holidays) of the date of acceptance of the

Purchase Order, the successful Bidder shall furnish a bank guarantee (for delivery

implementation & operationalisation) for a period of 12 months with a claim period

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of twelve months for an amount equivalent to 20% of the total order value (PO

Value), in the format as per Annexure VIII of the RFP.

2. Failure of the successful bidder to comply with the requirement as stipulated above

shall constitute sufficient grounds for the annulment of the award of contract and

forfeiture of the Earnest Money Deposit. In such an event, the Bank will call for new

bids.

3. Successful Bidder shall submit Bank Guarantee for Performance as per format given

Annexure IX within15 days of successful Go Live. Bank guarantee for Performance

shall be valid for a period of 84 months (need not be a single BG for entire duration)

from the date of Go Live Certificate with a claim period of 12 months for an amount

equal to 10% of the total order value (PO Value) and should be submitted one month

prior to the expiry of bank guarantee as per 1.8.1 above.

4. Bank guarantee (for delivery & implementation) as stipulated v ide point 1.8.1 above

shall be released by the Bank on successful completion of implementation of solution

and on submission of the Bank Guarantee (for performance) as stipulated v ide

clause 1.8.3 of the RFP.

5. The above-mentioned bank guarantees issued by any scheduled commercial bank

other than Indian Overseas Bank is acceptable to us. Successful Bidder should inform

the Guarantee Issuing Bank to forward the original guarantees directly to the Bank.

6. Bank reserve its right to invoke the Bank Guarantees (for delay in delivery or non-

delivery/ performance) on the following grounds and as per terms and conditions

stipulated in the Bank Guarantee:

a) Delay / non-delivery/ Delay in Implementation beyond stipulated schedule as

per clause 1.5 of the RFP.

b) Non Performance of the SLA terms and conditions.

1.9. PAYMENT TERMS:

1. Payment Authority: All payments shall be released by Bank’s Central Office as per

the terms and conditions stated in subsequent clauses.

2. Payment Terms deliverables: The successful bidder shall submit the following

documents to Bank’s Central Office before raising invoices:

Serv ice Level Agreement (SLA)

Non-Disclosure Agreement (NDA)

Deliver/Performance Bank Guarantee as per clause 1.8

Proof of Delivery/Installation detailed in clause 1.5.3.e & 1.5.4.

OEM Back to Back Certificates

3. The payment will be released as follows:

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i. 80% Cost of Solution Hardware (Annexure I II Table I - Serial No 1.a) shall be

released on successful delivery on submission of invoices & documents

specified in clause 1.9.2 above.

ii. Balance 20% Cost of Solution Hardware (Annexure III Table I - Serial No 1.a) shall

be released on successful completion of UAT.

iii. 100% Cost of System Software (Annexure I II Table I - Serial No 1.b.1 and 1.b.2)

shall be released on successful delivery and installation of the Hardware and

System software.

iv . 30% Cost of Solution Application Software (Annexure I II Table I - Serial No 1.c)

shall be released on successful installation of the Solution and delivery of

licenses to the Bank.

v. 50% Cost of Solution Application Software (Annexure I II Table I - Serial No 1.c)

shall be released on successful completion of UAT of the solution in entirety.

vi. 10% of the Cost of Solution Application (Annexure I II Table I - Serial No 1.c) shall

be released on successful Go live of the solution.

vii. 80% of the implementation cost (Annexure I II Table I I- Serial No 1.a) after UAT

sign off from Bank.

viii. 20% of the implementation cost (Annexure I II Table I I - Serial No 1.a) after

Review Phase from Bank. Solution Acceptance in the form of final

acceptance certificate should be signed by both Banks identified Project

Manager & vendor representative. Operational Issues will be part of Managed

Serv ices and not part of Go-Live Sign Off.

ix. 10% of the Cost of Solution Application (Annexure III Table I - Serial No 1.c) shall

be released after review phase of the Solution.

x. Change Requests (Annexure I II Table I I- Serial No 1.b): Bank shall release the

payment for Change Requests as per the mutually agreed terms with the

successful bidder.

xi. 100% payment for training (Annexure I II Table I I - Serial No 1.c) shall be released

on submission of invoices and training completion confirmation by authorized

official of the bank.

xii. Support Charges (Table I II – Annexure I II) shall be paid on yearly basis in

advance for 4th to 7th year on submission of invoices and other MIS/PM reports

xiii. Onsite Support Charges (Table IV – Annexure III) – Payable quarterly at the end

of each quarter against receipt of satisfactory support report of previous

quarter from the Bank’s Project /Operation Manager. Bank shall conduct

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interv iew for L2 and L3 support engineer and shall give signoff before

deploying the engineer onsite. Bank shall reserve the right to reject the profiles

if the same are not to the satisfaction of the Bank. Payment for the onsite

support shall start accruing to the Bank only after the solution has gone live.

There shall be no escalation in the prices once the prices are fixed and agreed to by the

Bank and the vendor. Payment will be release by IT Dept., as per above payment terms on

submission of mentioned supporting documents.

1.10. PRICES AND TAXES

1. Prices should be quoted as per format in Annexure ‘I II’.

2. The quoted prices shall be exclusive of GST and inclusive of all applicable duties.

3. The quoted prices shall be all inclusive of technical serv ice charges, if any, for

configuration and installation at the location as specified by the Bank in the Purchase

Order, charges for media, charges for packing, freight and forwarding, transit

insurance and local transportation charges, Hamali charges and charges such as

cost towards boarding, traveling, lodging etc.

4. The quoted price should as per scope, functional requirements & technical

specifications mentioned in the RFP.

5. The quoted price should be inclusive of Travelling, Boarding, and Lodging and for any

incidental expenses. Bank shall not bear any other cost other than the one indicated

in the Commercial Bid format.

6. Applicable taxes like TDS and NEFT charges, if any will be deducted from the amount

payable.

7. Prices quoted by the Bidder shall remain fixed during the Bidder’s performance of the

contract and will not be subject to variation on any account.

8. A bid submitted with an adjustable price quotation will be treated as non-responsive

and will be rejected.

9. Price should not be indicated at any place in the Technical Bid. I f the price is

indicated in the technical bid, the entire bid will be summarily rejected.

10. The prices shall be quoted in Indian Rupees. Any reference made to variation in

pricing due to appreciation / depreciation of Indian rupees against any other

currency is not acceptable.

11. Bids (both technical as well as commercial bid) shall be valid for a period of 180 days

from the last date for submission of bids. Bids submitted with a short validity period will

be treated as non-responsive and will be rejected.

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12. Bids shall be submitted strictly as per the format given in the bid and any addition /

deletion / change in the format will be summarily rejected.

13. Bids without signature of authorized signatory of the bidder will be summarily rejected

Bank reserve its right to accept / reject any bid, which is not in line with these

conditions.

1.12. EVALUATON PROCESS:

A two bid system is adopted for selection of the vendor:

Stage 1 – Eligibility Bid evaluation

Stage 2 - Evaluation methodology for eligible bidders Technical Bid Evaluation Commercial Bid Evaluation Weighted evaluation

During evaluation of the Tenders, the Bank, at its discretion, may ask the Vendor for

clarification in respect of its tender. The request for clarification and the response shall be in

writing, and no change in the substance of the tender shall be sought, offered, or permitted.

The Bank reserves the right to accept or reject any tender in whole or in parts without

assigning any reason thereof. The decision of the Bank shall be final and binding on all the

vendors to this document and bank will not entertain any correspondence in this regard.

1.13 ELIGIBILITY BID

Eligibility criterion for the Vendor to qualify this stage is clearly mentioned in clause1.3 of this

document. The vendor would need to prov ide supporting documents as part of the

eligibility proof.

1.14 EVALUATION METHODOLOGY FOR ELIGIBLE BIDDER

After qualifying the eligibility criteria, the evaluation will be a three stage process. The

stages are:

Technical Bid Evaluation

Commercial Bid Evaluation

Weighted evaluation

The technical evaluation and the commercial evaluation shall have the weightage of 60%

and 40% respectively and this weightage shall be considered for arriv ing at the successful

bidder. The evaluation methodology vis-à-vis the weight-ages are as under:

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1.14.1 TECHNICAL BID EVALUATION The vendor needs to achieve a cut – off score of 70 marks in this evaluation stage to be

qualified for commercial bid opening. Only those vendors who achieve the specified cut –

off scores would be short-listed for Commercial Bid Submission & Evaluation. The Technical

Proposal will be evaluated for technical suitability and the criteria for evaluation of technical

bids are as under:

Criteria Evaluation Parameters Max

Scores

Bidder The number of

Customer On Boarding/

CBS/Loan Origination

System/Loan

Management

System/Loan Life Cycle

Management system

Implementation/

CBS/Internet Banking

Implementation carried

out by bidder in any

Bank.

1. For each Implementation in

PSBs- Max 5 marks


Private Banks with more than 500

branches (as on date of RFP)-

Max 4 marks

3. For each implementation in

Private/Small Banks less than 500

branches (as on date of RFP) -

Max 3 marks

10

OEM Number of installation

of the solution

proposed by OEM in

Banks.


PSBs- Max 5 marks


Private Banks with more than

500 branches- Max 4 marks

3. For each implementation in

Private/Small Banks less than

500 branches -Max 3 marks

15

OEM-

Certification

ISO 9001 and 27001 2.5Marks for each valid certificate as

on date of RFP

5

SOLUTION

SPECIFIC

CAPABILITIES

Technical Presentation

on Proposed Solution

by the Bidder

Technical presentation will be

evaluated on the following

parameters:

1. Proposed Solution (10 Marks)

2. I T architecture and approach

& methodology, Resource

Planning, Project Governance

and Project Team (5 Marks)

15

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Technical Scoring as

per Annexure I B

Marks scored in the technical

requirements mentioned in

Annexure IB

45

Product Demo and site

v isits

Demonstration of in-depth

understanding of the Bank’s project

technical and functional

requirements. Major Criteria for

demonstration (but not limited to)

given in Annexure IA and IB.

10

Total Marks 100

Note: Experience must be with Banks incorporated in India.

Bidders shall submit proof of document for criteria detailed above. I t shall be the

responsibility of the bidders to submit relevant proof of document. Scoring shall be done

based on the documents submitted along with the technical bid and no further

correspondence shall be sent in this regard. The total marks scored in the technical

evaluation shall be informed to the participating bidders. Decision of the Bank on evaluation

of technical bids shall be final and binding on all bidders and Bank won’t accept/consider

any kind of claims whatsoever from the bidders. I t shall be the responsibility of the bidder to

submit required Documentary proofs which are necessarily unambiguous and shall be

capable to establish beyond any doubts that bidder is satisfying the particular

criteria/clause for which the document is submitted. Documents submitted.

1.14.2 COMMERCIAL EVALUATION:

a. Technically qualified bidders as per clause 1.14.1 above, shall be intimated of their

status and they would be advised to submit their commercial bids in the bank’s e-

tendering portal.

b. Commercial Bids submitted by the technical qualified bidders as per 1.14.2.a above

shall be opened and evaluated.

c. Bid with the lowest price quoted shall be given a notional score of 100 and other bids

shall be scored as per the following example:

Bidder details Financial Bid Amount

Bidder1 1,30,000

Bidder2 1,20,000

Bidder3 1,00,000

Conversion of financial bid amount to score:

Bidder

Details

Financial

Bid

Amount

Financial Score

(LFB/F*100)

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Bidder1 1,30,000 100000/130000*100=76.92

Bidder2 1,20,000 100000/120000*100= 83.33

Bidder3 1,00,000 100.00

d. The scores so obtained, shall be informed to the participating bidders.

1.14.3 AWARD OF CONTRACT:

a. For the purpose of award of contract, Technical Scores shall be given a

weightage of 60% & Commercial Score shall be given a weightage of 40%.

Based on the same, total weighted score shall be obtained. The formula to

calculate the total weighted score is as follows:

Total Weighted Score: Total Technical Score x 60 + Total Commercial Score x 40

100

b. On the basis of combined weighted score for quality and cost, the bidder shall

be ranked in terms of the total score obtained. The bidder obtaining the highest

total combined score in evaluation of quality and cost will be ranked as H1

followed by the proposals securing lesser marks as H-2, H-3 etc.

c. Contract shall be awarded to the H-1 Bidder or bidder with highest score. Bank

may at its own discretion may inv ite H-1 Bidder for further negotiations. In the event, two or more than two highest scoring bidders are awarded equal final

scores, the bidder having the highest technical score shall be considered as the

H1 bidder.

d. I f for any reason H1 bidder backs out or the purchase order given to the H1

Bidder does not get executed in part / full, the Bank shall forfeit the EMD &

invoke bank guarantee for delivery/performance and go for a retender.

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PART –II-GENERAL TERMS & CONDITIONS:

2.1. SUBMISSION OF BIDS

2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL: Bidders satisfying the Project Specific terms and conditions and General terms and

conditions specified in this RFP and ready to prov ide the said services as detailed in this document (Scope of Work - Annexure I -A and I -B) in conformity with Technical Specification

stipulated in Annexure I -A and I -B may submit their bid through Bank’s e-tendering service

provider website https://iobtenders.auctiontiger.net on or before the time line stipulated

v ide clause 1.1 of the RFP. Refer clause 2.28 for E-Tender Serv ice pre requisite for bid

submission.

Bank’s e-tendering website will not allow any bids to be submitted after the deadline for

submission of bids. In the event of the specified date and time for the submission of bids,

being declared a holiday for the Bank, e-tendering website will receive the bids up to the

appointed time on the next working day. Extension / advancement of submission date and

time will be at the sole discretion of the Bank.

2.1.2. SUBMISSION OF DOCUMENTS:

In addition to uploading the documents in the e-tendering portal, Bidder should also submit the following in a sealed cover to the address notified in the clause 1.1 of the RFP on or

before schedule mentioned in clause 1.1 of the RFP.

a. NEFT for Rs. 20,000/- (Rupees Thirty Thousand Only – non-refundable) towards cost of

documents.

A/C No.: 90360113301010

IFSC: IOBA0009072

A/C Name: Indian Overseas Bank SCRS

Transaction receipt to be submitted along with the tender document for verification

of successful transfer of amount.

b. Bank Guarantee in lieu of EMD for Rs. 30,00,000/- (Rupees Thirty Lakh Only).

Bidders should be in possession of the acknowledgement issued by e-tendering system for

submission of bids through e-tendering system and provide the same if asked by the Bank

at the time of opening of Technical bids.

In case the above documents are not submitted on or before the schedule mentioned in

clause 1.1 of the RFP, the bid will be rejected even if the same is uploaded in the Bank’s e-

tendering service provider website.

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The above documents in a sealed cover should be put in the tender box kept in the

infrastructure div ision of Information Technology Department of the Bank’s Central Office,

Chennai on or before the date and time mentioned in the Schedule for bidding process

given in clause 1.1of this RFP or they may be handed over to any one of the officers of the

Bank’s Information Technology Department, Central Office, Chennai mentioned in clause

1.1 of the RFP

Bids received in any other mode other than the mode stipulated above, will not be

accepted.

2.2 BID OPENING PROCESS:

The Bank will follow a two bid submission & opening process through e-tendering system as

follows:

1. Technical Bid Submission, Opening and Evaluation.

2. Commercial Bid Submission, Opening and Evaluation.

In the first stage, the technical bids submitted in Bank’s e-tendering website shall be opened

in the presence of available authorised representatives of the bidders who chose to remain

at the time, date and venue mentioned in clause 1.1 of this RFP. The evaluation and short

listing criteria shall be based on the criteria set out in clause 1.14 of this RFP.

After evaluation, commercial bids of technically qualified bidders shall be opened in the

presence of authorized representatives of bidders.

The evaluation of commercial bids shall be based on the criteria set out in Clause 1.14.2 of

this RFP and selection of L1 bidder shall be based on the criteria set out in clause 1.14.2 of

this RFP.

Awarding of contract shall be based on the criteria spelt out in clause 1.14.3.

2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT:

The bid should also be accompanied by BG in lieu of Earnest Money deposit (refundable)

of Rs. 30,00,000/- (Rupees Thirty Lakhs Only) and cost of bid document (non-refundable) for

Rs. 20,000/- (Rupees Twenty Thousand Only) by way of NEFT as per the account mentioned

above.

Bank Guarantee submitted in lieu of EMD should be valid for minimum period of 6 months

with a claim period of 12 months from the date of expiry of guarantee from the last date for

submission of bids. The format for submission of EMD in the form of Bank Guarantee is as per

Annexure VII of this RFP.

This Bank Guarantee in lieu of EMD will be returned to the disqualified bidder along with

notice of disqualification, to unsuccessful bidders on determination of L1 bidder and to the

successful bidder on receipt of the Bank guarantee for delivery & installation as per clause

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1.8 of this RFP. Bids received without the Cost of Bid document and Bank Guarantee in lieu

of EMD mentioned above will be rejected.

Bank shall forfeit EMD /invoke Bank Guarantee in lieu of EMD in the following events:

1. I f a bidder withdraws the bid during its validity period.

2. I f a bidder makes any statement or encloses any document which turns out to be

false/incorrect at a later date.

3. In case the successful bidder fails to sign the contract or fails to furnish the Bank

Guarantee (Performance & Delivery) as required.

2.4. BIDDER’S INQUIRIES ON RFP & BANK’S RESPONSE: All enquiries from the bidders, related to this RFP must be directed in writing / email and sent

to the address/email ID‟s as per schedule mentioned in clause 1.1 of the RFP. Any

clarifications / query received thereafter shall not be considered and will be ignored. The

preferred mode of delivering written questions, to the aforementioned contact person

would be through the email followed by letter in writing. In no event, Bank will be responsible

in ensuring receipt of inquiries.

Sl.No Page No. Clause No. Description Clarification Banks

Response

Bank makes no commitment on its part to accept all the queries / suggestions / requests

submitted by the bidders. Bank on rev iewing the inquiries received from the bidders,

wherever needed, will carry out necessary amendment to its RFP clauses, if any, and the

same will be posted in the Bank’s website and no separate communication will be sent to

indiv idual bidders. However, Bank makes no representation or warranty as to the

completeness or accuracy of any response made to the queries in good faith.

2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE:

I f the proposal includes equipment or software marketed and / or supported by other

companies / indiv iduals, the bidder, as the prime contractor for the delivery, installation and

maintenance of the entire system, must declare that they possess the requisite permission /

license for the equipment / software. The successful bidder has to prov ide handholding

support to the new incoming bidder in case of termination of the contract or completion of

the contract for smooth handover of the operation. I f successful bidder fails to provide

handholding support, Bank shall invoke the Bank Guarantee for performance

2.6. LIABILITIES OF THE BANK: This RFP is not an offer of the Bank, but an inv itation for Bidder’s responses. No contractual

obligations on behalf of the Bank, whatsoever, shall arise from the tender process unless and

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until a formal contract is signed and executed by duly authorized officers of the Bank and

the Bidder. However, until a formal contract is prepared and executed, this offer together,

notification of award of contract and Bidder’s written acceptance thereof shall constitute

a binding contract with the vendor.

2.7. OWNERSHIP:

The RFP and all supporting documentation / templates are the sole property of the Bank

and v iolation of this will be breach of trust and the Bank would be free to initiate any action

deemed appropriate. The proposal and all supporting documentation submitted by the

bidders shall become property of the Bank.

2.8. FURNISHING OF INFORMATION

The Bidder is expected to examine all instructions, forms, terms and specifications in these

documents. Failure to furnish all information required by the documents or to submit a bid

not substantially responsive to the documents in every respect will be at the Bidder's risk and

may result in the rejection of its bid.

2.9. FORMAT AND SIGNING OF BIDS

The original Technical and Commercial bids shall be typed and shall be signed by the Bidder

or a person or persons duly authorized to bind the Bidder to the contract. The person or

persons signing the bid shall initial all pages of the offer.

2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC.

Any inter-lineation, erasures, or overwriting shall be valid only if the person or persons signing

the bid initial them.

2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS:

Banks reserves its right to issue any amendments to the terms and conditions, technical

specification of the RFP at any time prior to the deadline for opening of the technical bids.

Such amendments to RFP shall be webcasted through Bank’s official website.

2.12. CONFIDENTIALITY & NON-DISCLOSURE AGREEMENT:

Successful bidder and its employees will strictly under not to communicate or allow to be

communicated to any person or divulge in any way, any information relating to the ideas,

the concepts, know-how, techniques, data, facts, figures and information whatsoever

concerning or relating to the Bank and its affairs to which the said employees have access

in the course of the performance of the contract. A non-disclosure agreement as per

format prov ided in Annexure X should be executed by the Successful bidder.

Successful bidder has to submit a letter duly signed by his employees wherein the

bidder will identify his employee as a person deputed to the Bank for discharging

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duties in terms of the agreement with the bank and the employee undertaking to

abide by all the rules and regulat ions of the bank while discharging his dut ies in the

Bank.

Successful bidder has to obtain Non-Disclosure Cum Confidentiality undertaking

letter from each of the employee for deputation to the Bank. In the said undertaking, the employee should also hold himself joint ly liable along with his employer for any

loss or damage caused to the bank because of any breach of terms of undertaking

letter or any other terms specified by the bank in writ ing. Background verification of the onsite employees of the SB shall be done by the Bank as per the extant guidelines

of the Bank.

2.13 CLARIFICATION

During evaluation of the bids (both technical and commercial), the Bank may, at its

discretion, ask the Bidder for any clarification on its bid. The request for clarification and the

response shall be in writing / email, and no change in the prices shall be sought, offered, or

permitted after submission of the bid.

2.14. ERRORS AND THEIR RECTIFICATION

Arithmetical errors will be rectified on the following basis:

I f there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail, and the total price shall

be corrected based on the corrected figure and the corrected figure will be reckoned for

determination of L1 bidder. I f the bidder does not accept the correction of the errors, its bid

will be rejected.

2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS Notwithstanding anything contained in any of the clauses, Bank hereby reserves its right to

accept or reject any or all the bids and to annul the bidding process at any time prior to

contract award, without thereby incurring any liability to the affected Bidder or bidders or

any obligation to inform the affected Bidder or bidders of the grounds for the Bank's action.

2.16. CONTACTING THE BANK

Any effort by a Bidder to influence the Bank in its decisions on bid evaluation, bid

comparison or contract award will result in the rejection of the Bidder's bid.

2.17. ACCEPTANCE OF CONTRACT

Within 7 days (exclusive of holidays) of receipt of the Purchase Order, the company shall

sign, affix official stamp and date the duplicate copy / photo copy of the Purchase Order

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and Request for Proposal document along with its amendments and return it to the Bank as

a token of having accepted the terms and conditions of the Contract.

2.18. FORMATION OF CONTRACT & EXECUTION OF SLA.

Acceptance of the Purchase Order / letter of intent as defined in clause 2.17 of this RFP

constitute a valid contract. Successful bidder shall enter into a formal SLA with the Bank

detailing terms and conditions set out in this RFP and in Purchase order / Letter of Intent.

However, until an SLA is signed by both the parties, contract so constituted as detailed in

this clause shall be construed as Service Level Agreement and shall be applicable.

2.19. ASSIGNMENT & SUBCONTRACTING

The Successful Bidder/s shall not assign or subcontract, in whole or in part, its obligations to

perform under this Contract, except with the Bank's prior written consent.

2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION

The Successful Bidder shall not, without the Bank's prior written consent, disclose any

specification, plan, drawing, pattern, sample, or information furnished by or on behalf of the

Bank in connection therewith, to any person other than a person employed by the Supplier

in the performance of the Contract. Disclosure to any such employed person shall be made

in confidence and shall extend only so far, as may be necessary for purposes of such

performance.

2.21. TERMINATION FOR DEFAULT

The Bank, without prejudice to any other remedy for breach of Contract, shall give written

notice of default to the Bidder with a cure period of 30 days. After 30 days if Bank is not

satisfied with the response, may terminate the Contract in whole or in part:

a) if the Bidder fails to deliver any or all of the solution within the period(s) specified in the

Purchase Order, or within any extension thereof granted by the Bank or

b) if the Bidder fails to perform any other obligations(s) under the Contract.

In the event of the Bank terminating the Contract in whole or in part, pursuant to clause 1.5

& 1.6, the Bank may procure, upon such terms and in such manner, as it deems appropriate,

solution and related serv ices, similar to those undelivered, and the Bidder shall be liable to

the Bank for any excess costs for such similar serv ices subject to a maximum of the order

value. However, the Bidder shall continue performance of the Contract to the extent not

terminated.

2.22. TERMINATION FOR INSOLVENCY& TERMINATION FOR CONVENIENCE

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The Bank may at any time terminate the Contract by giv ing written notice with a cure period

of 30 days to the Bidder, if the Bidder becomes bankrupt or otherwise insolvent. I f the bank

is not satisfied with the bidder’s reply, bank may terminate the contract. Termination in this

case will be without compensation to the Bidder, prov ided that such termination will not

prejudice or affect any right of action or remedy, which has accrued or will accrue

thereafter to the Bank.

The Bank, by written notice of not less than 90 (ninety) days, may terminate the Contract, in

whole or in part, for its convenience. In the event of termination of the Agreement for the

Bank’s convenience, Service Provider shall be entitled to receive payment for the Services

rendered (delivered) up to the effective date of termination. I t is also clarified that the

Vendor shall not be entitled to terminate the contract.

2.23. FORCE MAJEURE

Notwithstanding the provisions of clauses 2.21 to 2.22 the Bidder shall not be liable for

penalty or termination for default if and to the extent that its delay in performance or other

failure to perform its obligations under the Contract is the result of an event of Force

Majeure. For purposes of this clause, "Force Majeure" means an event beyond the control

of the Bidder and not involving the Bidder's fault or negligence and not foreseeable. Such

events may include, but are not restricted to, wars or revolutions, fires, floods and epidemics.

I f a Force Majeure situation arises, the Bidder shall promptly notify the Bank in writing of such condition and the cause thereof. Unless otherwise directed by the Bank in writing, the Bidder

shall continue to perform its obligations under the Contract as far as is reasonably practical,

and shall seek all reasonable alternative means of performance not prevented by the Force

Majeure event.

Similarly, Bank shall also be not liable for any delay or failure in prov iding required

infrastructure or support to the successful bidder to perform its obligations under the

contract where such delay or failure is the result of an event of Force Majeure. For purposes

of this clause, "Force Majeure" means an event beyond the control of the Bank and not

involving the Bank's fault or negligence and not foreseeable. Such events may include, but

are not restricted to, wars or revolutions, fires, floods and epidemics.

2.24. COPY RIGHT/LICENCE VIOLATION

The bidder shall explicitly absolve the Bank of any responsibility/liability for use of

system/software delivered along with the equipment; (i.e. the bidder shall absolve the bank

in all cases of possible litigation/claims arising out of any copy right/license violation.) for

software (s) sourced either from third parties or from themselves.

2.26. LIMITATION OF LIABILITY:

The liability of bidder under the scope of this RFP is limited to the value of the relevant order.

2.27. COMPLIANCE TO LABOUR ACT:

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As per Government (Central / State) Minimum Wages Act in force, it is imperative that all

the employees engaged by the bidder are being paid wages / salaries as stipulated by

government in the Act.

2.28. E-TENDERING:

1. Bank has decided to determine L1 through bids submitted on bank’s E-Tendering

website https://iobtenders.auctiontiger.net. Bidders shall bear the cost of registration

on the Bank’s e-tendering portal. Rules for web portal access are as follows:

2. Bidder should be in possession of CLASS I I or CLASS I II -Digital Certificate in the name

of company/bidder with capability of signing and encryption for participating in the

e-tender. Bidders are advised to verify their digital certificates with the service

provider at least two days before due date of submission and confirm back to bank.

3. Bidders at their own responsibility are advised to conduct a mock drill by coordinating

with the e-tender service provider before the submission of the technical bids.

4. E-Tendering will be conducted on a specific web portal as detailed in 1.1 (schedule

of bidding process) of this RFP meant for this purpose with the help of the Service

Prov ider identified by the Bank as detailed in 1.1 (schedule of bidding process) of this

RFP.

5. Bidders will be participating in E-Tendering event from their own office / place of their

choice. Internet connectivity /browser settings and other paraphernalia

requirements shall have to be ensured by Bidder themselves.

6. In the event of failure of their internet connectivity (due to any reason whatsoever it

may be) the serv ice provider or bank is not responsible.

7. In order to ward-off such contingent situation, Bidders are advised to make all the

necessary arrangements / alternatives such as back –up power supply, connectivity

whatever required so that they are able to circumvent such situation and still be able

to participate in the E-Tendering Auction successfully.

8. However, the vendors are requested to not to wait till the last moment to quote their

bids to avoid any such complex situations.

9. Failure of power at the premises of bidders during the E-Tendering cannot be the

cause for not participating in the E-Tendering.

10. On account of this the time for the E-Tendering cannot be extended and BANK is not

responsible for such eventualities.

11. Bank and / or Serv ice Provider will not have any liability to Bidders for any interruption

or delay in access to site of E-Tendering irrespective of the cause.

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12. Bank’s e-tendering website will not allow any bids to be submitted after the deadline

for submission of bids. In the event of the specified date and time for the submission

of bids, being declared a holiday for the Bank, e-tendering website will receive the

bids up to the appointed time on the next working day. Extension / advancement of

submission date and time will be at the sole discretion of the Bank.

13. During the submission of bid, if any bidder faces technical issues and was unable to

submit the bid, in such case the Bank reserves its right to grant extension for bid

submission by verifying the merits of the case and after checking necessary details

from Serv ice provider.

14. Utmost care has been taken to reduce discrepancy between the information

contained in e-tendering portal and this tender document. However, in event of any

such discrepancy, the terms and conditions contained in this tender document shall

take precedence.

15. Bidders are suggested to attach all eligibility criteria documents with the Annexes in

the technical bid.

2.29. PACKING:

The Successful Bidder shall prov ide such packing of the hardware as is required to prevent

their damage or deterioration during the transit to their final destination. The packing shall be sufficient to withstand, without limitation, rough handling during transit and exposure to

extreme temperatures, salt and precipitation during transit, and open storage. Packing

case size and weights shall take into consideration, where appropriate, the remoteness of

the Goods' final destination and the absence of heavy handling facilities at all points in

transit.

2.30. INSURANCE:

The Goods supplied under the contract shall be fully insured any loss or damage incidental

due to transportation, storage and erection. The transit insurance shall be for an amount

equal to 110% of the invoice value of the Goods from “Warehouse to Destination” on All Risk

basis including “War Risks & Strikes”. The supplier should also insure the goods for the invoice

value under Storage Cum Erection Policy till three months from the date of delivery. Any

damage happens to the system due to non-availability of Storage Cum Erection Policy, the

supplier has to bear the losses. Bidder has to submit a copy of the insurance policy so that

the Bank may get a new insurance cover after stipulated period.

2.31. OTHER TERMS AND CONDITIONS a. The Bank shall have the right to withhold any payment due to the successful bidder

in case of delays or defaults on the part of the successful bidder. Such withholding

of payment shall not amount to a default on the part of the Bank.

b. Successful bidder shall hold the Bank, its successors, Assignees and administrators fully

indemnified and harmless against loss or liability, claims actions or proceedings, if

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any, that may arise from whatsoever nature caused to the Bank through the action

of its technical resources, employees, agents, contractors, subcontractors etc.

However, the SB would be given an opportunity to be heard by the Bank prior to

making of a decision in respect of such loss or damage.

c. Successful bidder shall be responsible for managing the activ ities of its personnel and

will be accountable for both. SB shall be v icariously liable for any acts, deeds or things

done by their technical resources, employees, agents, contractors, subcontractors

etc. that is outside the scope of power vested or instructions issued by the Bank.

d. Successful bidder shall be the principal employer of the technical resources,

employees, agents, contractors, subcontractors etc. engaged by SB and shall be

v icariously liable for all the acts, deeds or things, whether the same is within the scope

of power or outside the scope of power, vested under the contract to be issued for

this tender.

e. The indemnification is only a remedy for the Bank. The successful bidder is not

absolved from its responsibility of complying with the statutory obligations as specified

above. Indemnity would be limited to court awarded damages and shall exclude

indirect, consequential and incidental damages. However, indemnity would cover

damages, loss