rich defabritus sr. solutions marketing manager november 9, 2010 planned ip office release 6.1:...
TRANSCRIPT
Rich DeFabritusSr. Solutions Marketing Manager
November 9, 2010
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 2© 2010 Avaya Inc. All rights reserved.
Avaya strategic priorities for SME markets
Customer Benefit
Easy to understand, buy and finance
Solutions that help SMEs deliver better customer service and retention
Applications that are intuitive to use
Channel Benefit
Seamless and profitable for channels to learn, sell, install and support
Products that sell and services that save time
Easy deployment and ability to support for channels
Simplicity Customer Service
User Experience
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 3© 2010 Avaya Inc. All rights reserved.
What's new with IP Office
Easier to configure
Richer User Interfaces
Investment Protection
Multi-site Improvements
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 4© 2010 Avaya Inc. All rights reserved.
Easier to configure. Minimize server installs.
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 5© 2010 Avaya Inc. All rights reserved.
Rich collaboration. Improved productivity.
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 6© 2010 Avaya Inc. All rights reserved.
Unique competitive advantage. Quick install.
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 7© 2010 Avaya Inc. All rights reserved.
Planned IP Office Release 6.1 & 7.0: Subject to change
IP Office strategy and visionIP Office ideal for converging portfolio and for SME markets
► Support BCM / Norstar phones on IP Office► Feature parity► Data migration tool► Expansion to branches with Avaya AuraTM
► Provide replacement key system solution for NA / MEA
► Simply management , programming and installation
► Applications UI Improvements► Vertical solutions focus with DevConnect
partners
► Improved marketing tools► Programs and promotions► Competitive “attack” campaigns
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 8© 2010 Avaya Inc. All rights reserved.
IP Office Release 6.1
9© 2010 Avaya Inc. All rights reserved.
..
USER PRODUCTIVITY
GROUP COLLABORATION
PLATFORM AND PHONES
PhonesCommunications Server Multi-site Option
Hardware & Software
Warranty & Services
Accessories & Adjuncts
Application Partners
RECEPTIONIST MOBILE WORKER
TELE-WORKER
POWERUSER
AGENT SUPERVISOR
Financing
------------------------ 1 Edition license covers all users on the server (i.e. location) ------------------------
-------------- Choose based on the number of user types you have (One time seat license)------------
------------------------ Select based on growth projections and # of locations ------------------------
IP OFFICEADVANCED EDITION
NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF
PREFERRED EDITION AS A PRE-REQUISITE.
IP OFFICEADVANCED EDITION
NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF
PREFERRED EDITION AS A PRE-REQUISITE.
IP OFFICEPREFERRED EDITION
NOTE: PREFERRED EDITION REQUIRES THE PURCHASE OF ESSENTIAL EDITION AS A PRE-REQUISITE.
IP OFFICEPREFERRED EDITION
NOTE: PREFERRED EDITION REQUIRES THE PURCHASE OF ESSENTIAL EDITION AS A PRE-REQUISITE.
IP OFFICEESSENTIAL EDITION
IP OFFICEESSENTIAL EDITION
Wider Choice
Enhanced Enhanced
Enhanced Enhanced
Enhanced
NEW
Enhanced
OFFICE WORKER
What we will deliver with IP Office R6.1
Enhanced
NEW
Enhanced
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 10© 2010 Avaya Inc. All rights reserved.
Avaya IP Office
Release 6.1 – Globally Available November 2010
10
Simplified Installation & Management
ConvergencePart I
Consumer-like User Interface
► One-DVD install► Improved multi-site management ► SIP trunking enhancements
► Interoperability in mixed BCM/IPO environment
► Nortel IP 1100/1200 phone support► New Essential Edition – Norstar Version
(Middle East Africa region only)
► iGoogle-style one-X portal► Easy to Arrange / Re-size gadgets► Customer Call Reporter UI and report
details improvements
Up to 75% Faster Install
More Avaya Aura™ Integration
Essential Edition – PARTNER® Version Enhancements
11© 2010 Avaya Inc. All rights reserved.
Consolidates ServicesSingle DVD streamlines install, lowers customer TCO
Single DVD image that installs:– Core Services– Preferred Edition– Avaya one-X® Portal Server– Linux & Tomcat
Reduces installation time Reduces cost by removing need for
Windows-based server licenses Plus: automatic clock synchronization
with network time server (NTP)
Provision an office of ~20 extensions <30 minutes!
12© 2010 Avaya Inc. All rights reserved.
How we made IP Office easier to manage Simplified management for multi-site SME and Branch customers
Planned IP Office Release 6.1: Subject to change
Manage up to 32 nodes from a single instance of IP Office Manager
Manage IP Office branches in an Avaya AuraTM network with Avaya Integrated Management (AIM)
Graphical display of Multi-site NetworkCustomizable background
display graphicDrag / drop IP Office locations
Aggregated view of:All users in networkAll hunt groups in networkUser rights Time profile
Create a common admin “service” user & password
From this… …to THIS!
Each site must be managed individually No aggregate view of all users in network Login required to access each site
13© 2010 Avaya Inc. All rights reserved.
How we made IP Office easier to sellNew opportunities and greater availability to accelerate adoption of SIP
Public IP Network
IP Office
ITSP
SoftSW
BCPSBC
Enhancements: Outbound Proxy via DNS Transparent FAX over G.711 SIP deregistration on Shutdown Call Diversion original CLID info SIP trunk configuration templates And More
Planned IP Office Release 6.1: Subject to change
Public SIP trunking enhancementsFacilitates certification with a broader range of
Service ProvidersEnables new system sales and installed base
upgrade opportunitiesSimplifies configuration programming for SIP
trunking
Greater Availability for CustomersFor customers of SIP trunk service - leading
to selection of the most cost-efficient and feature rich options
14© 2010 Avaya Inc. All rights reserved.
New opportunity for channelsSell IP Office in existing multi-site BCM and
BCM-CS1000 customer installations
25%-30% of BCM deployments are networked - mostly with other BCMs or with CS1000s
Delivering SIP internetworking for branch Across IP Office, BCM, CS1000, and Avaya Aura
Public or Private IP Network
Avaya BCM
Avaya IP Office
Avaya CS1000
Avaya Aura
Planned IP Office Release 6.1: Subject to change
Investment ProtectionProvides customers with the ability
to gradually migrate to IP Office
15© 2010 Avaya Inc. All rights reserved.
Migration opportunity – IP desk phones40%-60% investment protection for BCM customers
BCM IP Phone Integration
Use BCM IP desk phones
on IP Office!1140E1120E
KEM for 11xx
1220 1230
LCD and LED KEMs for 12xx
Phase I: R6.1 Phase II: R7.0 Phase III: TBD
►Auto discovery and provisioning
►Busy Lamp with Pickup
►Remote feature keys; status indication and LCD labels (Stimulus emulation)
► Busy line appearances
Feature set consistent with IP Office SIP Endpoints - with additions above.
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 16© 2010 Avaya Inc. All rights reserved.
Competitive access to 20 users and belowEnhancements made to Essential Edition – PARTNER® Version
Planned IP Office Release 6.1: Subject to change
New capabilities– Unique Line Ringing and Line Ringing Override– 1 Touch Call Transfer– Transfer Return to Programmable Extension– Remote access to modem (x76) via AAT or DID– Wake-up Service
Voice Messaging Enhancements:– Phantom Mailbox support without hardware– Multiple Auto Attendants / Sub-menu’s– DID to Auto Attendant support– Different Selector Codes based on time of day– Bypass mailbox greeting
Enhanced SD Card Functionality:– SD Card shut down and start up via TUI– Display SD Card Feature Key via TUI
Matches PARTNER ACS Feature Set
Migrate PARTNER ACS customers to IP Office
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 17© 2010 Avaya Inc. All rights reserved.
New UI for one-X Portal for IP OfficeEasier to use, increases employee productivity
Planned IP Office Release 6.1: Subject to change
Customizable work space (layout, skin, branding)
Drag and drop “gadgets”
Tool bar enables future applications integration
Simple to use Browser-based - simple to install
and maintain Enhances employee productivity
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 18© 2010 Avaya Inc. All rights reserved.
IP Office Advanced EditionNew statistics, counts, and status information
Planned IP Office Release 6.1: Subject to change
New reportsGraphical customer demographicsAgent Time Card
New featuresForced Agent State
New agent and queue statisticsCumulative talk time for Inbound
and Outbound callsAverage Talk time per call for
Inbound and Outbound Calls spend per call
Cumulative talk time for Internal calls
Agent Productivity factor
Location-based business intelligence– Identify and improve under performing regions– Find locations where potential prospects live– Personalize customer service
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 19© 2010 Avaya Inc. All rights reserved.
Centralized / PrimaryVoice Messages/Call Recording
BackupMessaging/config backup in case of
network or hardware failure
DistributedMinimizes WAN trafficUtilize local voice ports
Multi-Site Networking optionImproved resilience – extends to Preferred Edition
CentralizedPrimary Preferred Edition
NetworkNetworkPrimary
IP Office
Backup Preferred Edition
DistributedIP Office
DistributedPreferredEdition
DistributedIP Office
DistributedPreferredEdition
Planned IP Office Release 6.1: Subject to change
Deploy Preferred Edition voicemail across multiple sites with resiliency
Also available with IP Office R6.0 Q3 Maintenance Release
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 20© 2010 Avaya Inc. All rights reserved.
Focus on: DevConnect PartnersInnovative solutions to penetrate new markets, drive revenue
Planned IP Office Release 6.1: Subject to change
Objectives:– Penetrate new markets not
currently accessible with IP Office
– Add capabilities to differentiate from competitors and take market share
– Target select verticals such as Hospitality, Healthcare and Education with value-added solutions
– Drive incremental revenue and improve margins for Channel Partners
– Increase your chances to win!
What this means for Partners Increased revenue opportunity Improved margins from software Repeatable business (verticals) Take share from competition
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 21© 2010 Avaya Inc. All rights reserved.
Focus on: AdvaTel InTouch applicationFederate presence with your contacts from any platform
Planned IP Office Release 6.1: Subject to change
Click to dial, IM, email, or SMS
Prime contacts always on display
– no search required!
Federate presence with any contact
list on any platform (PBX, Skype, MSN,
Yahoo)
Calendar mining - checks whether a
contact is available or in a meeting
AdvaTel: Platinum member of Avaya DevConnect Program
InTouch: Outlook plug-in, not a separate application
Intuitive to use, easy to install
Increases productivity and efficiency
22© 2010 Avaya Inc. All rights reserved.
22
Focus on: Hospitality verticalOpportunity to address challenges with DevConnect Partner solutions
Large numbers of small businesses (20-99 employees) in this vertical
– NA: 122,000 (no growth data)
– APAC: 465,000 (11% y/y growth)
– EMEA: 156,000 (6% y/y growth)
Challenges:– Maintaining occupancy levels – need to shift
focus to segments least impacted by lowered travel spend
– Declining revenue per room – need to improve efficiencies and provide value added services
– Increased competition – need to gain market share by improving guest service levels
Providing a differentiated guest experience and improving customer service are areas of focus
source: AMI Partners study on hospitality firms – May, 2009source: AMI Partners study on hospitality firms – May, 2009
Planned IP Office Release 6.1: Subject to change
DevConnect solutions with IP Office DuVoice: DV4 / DV2000 (Global) RSI: Shadow CMS (Global) Tiger Communications: Hotel Pro (EMEA) Imagine Soft: Meteor SE (EMEA)
Key Capabilities: The PMS/PBX middleware Guest and staff messaging Wake up call functions
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 23© 2010 Avaya Inc. All rights reserved.
Focus on: Hospitality verticalTools to help you understand and succeed in underserved market
PARTNER ACS
Migration Toolkit
Partner Sales Tools
For more information on Hospitality Vertical and Sales Tools: http://partner.avaya.com/ptlWeb/smbs/spCP/CS200982893518552096
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 24© 2010 Avaya Inc. All rights reserved.
IP Office R6.1 ordering informationMaterial codes and pricing
Planned IP Office Release 6.1: Subject to change
Part Number Description List Price262694 IPO LIC UPG R6.1 $199
262695 IPO LIC UPG R6.1 SML $99
700500948 IPO IP500 V2 SYS SD CARD NORSTAR $50
700500949 IPO 6.1 USER/ADMIN SET DVD $19
700501078 IPO R6.1 APPL SRVR DVD $19
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 25© 2010 Avaya Inc. All rights reserved.
IP Office R6.1 competitive analysisStacks up strongly vs. the competition
Planned IP Office Release 6.1: Subject to change
Avaya IP Office
Alcatel-LUOmniPCX Office
Cisco UC500
Mitel 3300 MCD
ShoreTel Enterprise Edition
Siemens HiPath
Thin-Client AccessWith simplified installation disk
YES NO NO NO YES NO
Browser-based UCDrag and Drop
GadgetsYES NO NO NO YES NO
BCM Convergence 11xx/12xx IP Sets YES NO NO NO NO NO
SIP Networking withIP Office, BCM, Aura,
CS1000YES NO NO NO NO NO
ResilientVoice Mail YES NO NO NO YES NO
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 26© 2010 Avaya Inc. All rights reserved.
Tools
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 27© 2010 Avaya Inc. All rights reserved.
Tools for Success
Planned IP Office Release 6.1: Subject to change
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What we need to do to winShow and Tell
28
Good Demo30.2%
60%-80% Close Rate for IP Office “Seed Demo”
Competition Claims 70% Close Rate for their Demos
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 29© 2010 Avaya Inc. All rights reserved.
Presenting the IP Office EZ Demo
► Run on any PC/Laptop – without connection to IP Office; no connection to HQ
► Salesperson is in control – make a call, ‘chat’, create a conference….
► Text and or voice provides guidance
► Free running show, no interaction► Let your prospect get familiar with
the features they will miss without IP Office
Planned IP Office Release 6.1: Subject to change
Consistent, professional demos - every time No special PC
requirements – equip all your employees
Leave behind to explore – let them try…
To access the IP Office EZ Demo: http://partner.avaya.com/ptlWeb/spCP/CS200611101971125090
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 30© 2010 Avaya Inc. All rights reserved.
"How To Demo" Videos Use with Power Demo/Configs
Available in 6 languages
Use feedback – let us know how to improve
Add your own notes/email
Select modules or entire course– Sales Portal 'IP Office
'Demonstrations –
– Modules and Complete course http://avaya.level0help.com/register_bare.asp
• Site code avayaipoffice
• Look for IP Office in the left navigation pane
Planned IP Office Release 6.1: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 31© 2010 Avaya Inc. All rights reserved.
IP Office Release 7.0
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 32© 2010 Avaya Inc. All rights reserved.
Avaya IP Office
Release 7.0 Enhancements (1H c2011)
Convergence
IP Office Innovation
► IP Phone 1100/1200 more features► Digital Phones T7000, M7000, Audio
Conference Unit
► Increased Essential Edition Embedded VM storage capacity
► Data Migration Manager moves voicemail, greetings, announcements
► RJ21 connector eases BCM to IP Office PBX upgrades, w/ existing phones
► Modular bay expansion supports up to 8 digital phones each
► Expansion chassis supports up to 16 or 30 heritage Nortel digital phones each
40% to 60% Investment Protection
Simplifies Deployments for Channels and for Customers
Best of Breed Solution► Global sub-20 offering
► 95x1 digital and 96x1 IP phones► New markets
Planned IP Office Release 7.0: Subject to change
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 33© 2010 Avaya Inc. All rights reserved.
33
R6.1 (Nov. 2010) R7.0 (1H c2011) 2H c2011
Nortel IP Phones
Nortel Digital Phones & Audio Conferencing Unit
8-port Module & Expansion Chassis 16/30
Enhanced Wall Mount
Public SIP Trunking
Interoperability (IP Office, BCM, CS1k,
Avaya Aura™)
Data Migration
Planned IP Office Release 6.1 & 7.0: Subject to change
How we'll get thereTimeline for executing strategy and vision
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 34© 2010 Avaya Inc. All rights reserved.
Summary
Simplified installation & management
Migration and convergence– BCM IP phone support (R6.1)– Internetwork IPO, BCM & CS1000
Competitive access to global < 20 market– Essential Edition – Norstar Version– Essential Edition – PARTNER Version
enhancements Enhanced User Packages
– one-X® Portal for IP Office and Advanced Edition UI enhancements
Public or Private IP Network
Avaya BCM
Avaya IP Office
Avaya CS1000
Avaya Aura
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 35© 2010 Avaya Inc. All rights reserved.
Thank you