Richard BullBT Global Services

Let there be light …10 May 2006

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The BT Global Services supplied CHIEF service is integral to collecting over £20bn pa of the

UK Government’s Customs & Excise revenue

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What is CHIEF?

Customs Handling of Import and Export Freight

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CHIEF IES – Import Export System

Large-scale 24x7 Transaction Processing service

Uses VME (OVME 5), TPMS, IDMS, Cobol and C

Input from trade users, agents and forwarders:EDI messaging with 6 Community System Providers andWeb, e-mail and XML via Customs’ Electronic Data Capture Services

Links to many other Customs’ systems for trader registration, UK tariff, accounting, trade stats etc.

On-line declaration response better than 2 secs

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Drivers for Change

Contract extension to 2010

SY and SmartArray technology reaching end of life

Usage growth

Need for improved value-for-money

Existing DR provision (high-bandwidth Transit van of tapes) becoming ineffective

Recovery time now important

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IES Usage Growth

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

45.0A

pr-

Jun

19

97

Jul-

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p 1

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7

Oct

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c 1

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7

Jan

-Ma

r 1

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8

Ap

r-Ju

n 1

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p 1

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Oct

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c 1

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r 1

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Ap

r-Ju

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Jul-

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p 1

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9

Oct

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c 1

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9

Jan

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r 2

00

0

Ap

r-Ju

n 2

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Jul-

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p 2

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c 2

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1

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p 2

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Jul-

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p 2

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c 2

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Jul-

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p 2

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c 2

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Ap

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p 2

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c 2

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r 2

00

6

Declns per year (m)

NES

Total Imports & NES

06/04/06 18:42

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The Solution

System upgrade to NOVA Release 4and EMC Symmetrix DMX800

Identical processing capacity at second site …

… enabled by favourable software pricing

Disks mirrored across the sites (38km apart)using SRDF over diversely-routed high-speedoptical Wavestream links

Common Oslans shared by the systems

Replicated comms to CSPs and HMRC

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Site 2

DMX

SmartArray SY SY SmartArrayDevLive

Site 1

NOVA NOVA DMX

Local SRDF link

Step 1 – Install NOVA/DMX

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DMX

Site 2

NOVA

SmartArray SY SY SmartArrayDevLive

Site 1

NOVA DMX

Wavestream links

CNT CNT

Step 2 – SRDF between Sites

10

DMX

Site 2

NOVA

SmartArray SY SmartArray

Dev

Live

Site 1

NOVA DMX

Wavestream links

CNT CNT

Step 3 – Dev on NOVA

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DMX

Site 2

NOVA

SmartArray SY

Dev

Live

Site 1

NOVA DMX

Wavestream links

CNT CNT

Step 4 – Dev Relocated

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DMX

Site 2

NOVA

SmartArray

DevLive

Site 1

NOVA DMX

Wavestream links

CNT CNT

Step 5 – Live on Nova

13

DMX

Site 2

NOVADevLive

Site 1

NOVA DMX

Wavestream links

CNT CNT

Step 6 – Fully Live

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Performance Improvement (VMEZip)

0 1 2 3 4 5 6 7 8 9 10

NOVA and DMX (SRDF)

NOVA and DMX (no SRDF)

NOVA and SmartArray

SY and SmartArray

secs

OCP

I/O

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Performance Improvement (Batch)

0

2

4

6

8

10

12

14

01/04

/05

08/04

/05

15/04

/05

22/04

/05

29/04

/05

06/05

/05

13/05

/05

20/05

/05

27/05

/05

03/06

/05

10/06

/05

17/06

/05

24/06

/05

01/07

/05

08/07

/05

15/07

/05

22/07

/05

29/07

/05

ho

urs

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Why was it successful?

No ‘big bang’ – staged plan

Minimised Live service outages for the end-user

Project team reviewed progress regularly with HMRC

Strong Fujitsu-lead implementation team formulti-supplier, multi-site activities

Few problems encountered, but quickly resolved

Valuable Fujitsu site presence

GOOD WORKING RELATIONSHIPS

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And so, let there be light …

Fibre channel disk interfaces and optical Wavestream radically improve performance

Enhanced disaster recoveryfar superior to that prior tothe upgrade

Cracking Dev system !!

System reliability now anon-issue

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Axis Spring Conference 2006