1

EPICEnhanced Productivity in the Cloud

Delivering an enhanced user experience and reducing IT costs

Richard John, Group Head of EUC at BATSeptember 2016

2

BAT

ITLeadership in SAP

Laggard in End User Compute

BAT Global CIO announcing

the partnership between Microsoft and BAT in July

The Complete 2015-2016 journey

35,803 users upgraded from Notes to Office365 in the Cloud

12,000 Webex users upgraded to Skype for Business

10,000 Blackberry devices upgraded to Smart Phones / BYOD

In 3 months

2015

8

How did we do it?

13

17

EPICEnhanced Productivity in the Cloud

Did it all work?

95% Of users

agreed that the solution was easy to self-install

“I just wanted to provide feedback on yesterday’s session on how great it was. The best briefing for Executive Assistants for a new IT system roll-out I have experienced at BAT.

What a fantastic idea to have Nicola from Microsoft come in and give a presentation on her hands on experience and knowledge of the entire system. She was a fantastic presenter and really showed us the benefits we are going to get moving to Outlook and Skype.” Mandy Donaldson, Executive Administrator, BATUK

93% Of users

agreed that the solution is

easy to use

”Congratulations to the EPIC team. I have done migrations in my previous roles in P&G and Coke and this was BY FAR the most seamless changeover I have experienced.

On top, despite a typhoon closing the office, the EPIC team endured the rains and winds and pulled off a perfect execution in Philippines. Now that is a performance of EPIC proportions!"

James Michael Lafferty, General Manager BAT Philippines Ltd.