RISO Remote Agent(For technical)

RKC London Office16 July 2010

Difference of RA(remote Agent) and HC REv

Acquisition

Local Web

REv(HC5500) USB memory X

REv 2.0(ComColor) USB memory RISO Remote Agent

Upgrade

Contents of Data we can receive

Category Description

Counter Count pattern(21 kinds)

Ink Color, Volume(10%), Lot No, Date of manufacture, Factory, Facility

Error Error category, Error type, Error point, Variation code(S99-150-03)

Time Year, Month, Day, Hour, Minute, Second, Time difference(GMT)Version PMS, Engine, Panel, Scanner, AF, Multi finisher, IS900C

Manual event code 4 digits (x3)Serial Machine serial No, Series ID

Counter Count pattern(21), Maintenance counter(8), Finisher counter(8)

Job setting(Advanced REv)

Original size, Paper size, Tray setting, Paper type, Color(Auto, color, BW, MonoC, MonoM), Duplex, Stapleing,Folding, Punching, Print Head gap, Job separation tray, Input source(PC, Scanner, PS RIP etc), Offset setting, Cover sheet setting, Paper feed pressure, mm/inch, Paper tray source(input tray), Use of AF unit for copying, Cleaning cycle

Function of Remote Agent System

1. Automatic error alert system by error report retrieving

Appointment and visit the customer

Marge & Calculation

Lyon server

Call centerTechnician

Customer machine

Customer database

RA databese

Error code database

Name, Address, Postcode etc

RA approval, Sub name, Dealer/Direct etc

Error description, recommend part etc

Create the PM job onto the system

Daily report

Daily reportWeekly reportConnection error reportReceive the Excel and PDF file automatically by email

Weekly report

"S" and "I" error: real time acquisition"X" error: Batch transfer

Counter data: Daily acquisition

RKC

2. Automatic invoice issuing system by automated counter meter reading

Calculation of click charge

Customer

Function of Remote Agent System

RKC Lyon server

Invoice

Administrator

3. Automatic consumables dispatch system by volume monitoring

Confirm with customer todispatch the inks

Customer

#123123 Yellow xxxx#123123 Magenta xxxx#123123 Black xxxx#123123 Cyan xxxx

#123123 Yellow xxxx#123123 Magenta xxxx#123123 Black xxxx#123123 Cyan xxxx

Monitoring Tool

Function of Remote Agent System

RKC

Administrator

Lyon server

Acquisition level

Test mode Available sitting

721 REv activate 1=on

740 RISO Remote Agent activate 1=on

741 Counter info transfer 1=on

744 Ink volume info transfer 1=on

745 Error & Job info transfer 1=on

722 Advanced REv activate 1=on

747 Communication time out setting Default 5min

742 Automatic Counter info transfer timing(Every day)

Hour ex: 10

743 Minute ex: 30

748 Comment with transfer data Text ex: RISO EU cc9050)

799 Overflow level of saved data in the machine 10 is recommended

412 Communication test

REv function setting

RA function setting

ON line OFF line( USB memory )

Counter Ink Error Job Counter, Ink, Error Job

721=0740=0 X X

740=1 741=1 744=1

X X

721=1 745=1X

721=1X

722=1 722=1

Recommend setting1

Recommend setting2(Customer cannot connect

with internet)

Test modes

721to 1

722to 1

740to 1

748

744to 1

745to 1 412

747 741to 1

74210 or 11 are

recommended

743

Network settingIP address

Subnet maskGateway address

Detail setting (press “Change”)DNS address

Proxy server (If used)

REv setting

Connection

RA setting

Reboot

In Action => In pause

If the connection setting is not correct, W67-224 will be displayed.TM412 will spend about 4 to 5 minutes at the first connection.

Re-confirmation OKReboot “Send error history” in Admin mode

:If necessary

:Admin setting

:Test mode setting

799to 10

Firmware Update the firmware to Ver97.18.3

Transfer specification

Order (sample)

Trigger S / I error Jam Firm Count Ink Job

settingS / I

error Jam Firm Count Ink Job setting

1 Turn on the machine

2 Print

3 Jam renewed

4 Designated time(TM742) or wake up

5 S / I error Clear

6 Print

7 Jam (Paper jam etc) renewed

8 Ink empty

9 Press “Send error history” or when saved data reaches 10kb*

Clear

REv data in the machine (saved data) Transfer data to the server

When S/I error occur or press “Send error history”, all of saved REv data in the machine will be transferred to the server.When the ink cartridge become to empty, ink volume data of for all colour will be transferredAs for paper jam REv data will be saved until S/I error or press “Send error history” or saved data reaches 10kb** This level is able to change by test mode 799 on ver97.18 firmware

Immediately

Immediately

:Rev data will be saved newly:Still remained REv data in the machine:Transferred REv data to the server

Manual save for REv data to USB memory You can save the REv file to the USB memory by test mode 0407.

(Same as HC) If test mode 740 is “1 “(RA is available), the REv file in the machine won’t been cleared. After transfer the REv file to RKC server, the REv file will be cleared automatically

Manual event code You can input the symptom code manually in the machine with new error code sheet Enter the test mode 723,724,725 and 408 to record Manual Event Code as REv file

Manual transfer the REv file to RKC server You can transfer the REv file to RKC server from Admin mode Press the “Send error history” button in the Admin mode This button will appear when test-mode740 is “1” (Remote Agent is activated)