road transport forum · hse performance, and for developing and implementing improvement plans...
TRANSCRIPT
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Agenda
AGENDA
8:00 - 8:15 Opening Remarks /– Sean Martin (Shell Canada)
8:15 - 9:00 Safety Moment / Anti Trust / Review of Trends – Sean Martin
9:00 – 10:00 Reviews of DATS system and it’s Capabilities – Paul Rolfe - Bonnetts
10:00 - 10:20 Break
10:20 - 10:40 Rollover Bowtie – Mike Bertamini
10:40 - 11:10 Contracts – Sam Beggs
11:10 - Noon Leaner's Test & Team building exercise
Noon - 1:00 Lunch
1:00 – 1:45 How to give Feedback to Drivers on IVMS Performance / Qaulcom System / Digital log books – Bruce - Trimac
1:45 - 2:00 Open Discussion / Closeout
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Meeting Ground Rules
Arrive on time, keep to time
Be open, in
your
contribution Switch off mobile phones
Be short and to the point
No side talks
Respect others’ opinions
No cross talks
Be present and participate
One voice at a time
No unsafe acts
4
Safety Moment
Exits
Muster Point
Restrooms
Please complete the sign in sheet with contact information
5
Emergency Traffic Control Landscapers Municipal
Road Builders Road Maintenance
Tow Truck
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Drive with Care Your Car Weighs Up to Two Tons.
A Cone Won’t Slow it Down. Your Right Foot Will.
A Cone Zone is all about control…
Three Simple Acts Can Save a Worker’s Life Thousands of roadside workers are depending on drivers to keep control of their vehicle in a Cone Zone. Here’s what
they want you to do:
1. Slow down and drive with extreme care near a Cone Zone.
2. Stay alert and minimize distractions.
3. Think about every cone as if a human being were standing behind it.
How to Drive Safely in a Cone Zone • Slow Down
• Plan your route and allow extra travel time
• Expect the unexpected and don’t tailgate
• Slow down to posted speed limits and pay attention
• Allow extra space between your vehicle and the one in front of you
• Keep your eyes (and ears) on the road
• Never use a cell phone or text while driving.
• Follow sign and flag directions.
• Get to know the work zone signs.
• Show respect for roadside workers
• Make eye contact.
• Keep your cool and be patient.
• Slow down even if you don’t see anyone working. Hazards such as traffic shifts or lane reductions may appear
suddenly.
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Antitrust Guidelines
It is Shell policy to strictly comply with all Federal and Provincial antitrust
laws. Meeting participants are reminded that during, before and after
meetings, there shall be no discussion of competitively sensitive
information, including but not limited to prices, costs, customers,
suppliers, output or production, commercial plans, allocation of territories
or customers, or any other discussion that could be viewed as restraining
competition or limiting any person or company from free access to any
business, market, customer, or vendor.
Discussion should be limited to agenda items only. Any questions about
the propriety of a discussion item should be raised immediately and
should be addressed with an abundance of caution. When in doubt,
participants should table issues until reviewed by legal.
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Antitrust Guidelines – Things to Remember
Don’t discuss prices with competitors.
Don’t forget that conviction of antitrust violations is criminal and
can lead to personal incarceration and substantial fines for you as
well as your company.
Don’t agree with competitors to boycott suppliers or customers.
Don’t prepare documents or make presentations without
considering antitrust implications.
Don’t discuss with competitors levels of production outputs.
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Safety Message from UA VP Logistics
Colleagues,
As we begin 2013, it is very concerning to me that we’ve already experienced 3 recordable injuries and one significant
incident in Upstream Americas Logistics. All of the injuries were the result of hazards not being recognized while engaging
in routine activities. This trend is not sustainable, and hence the reason for this note. In 2013 and beyond, I will have
higher expectations of you as senior leaders. I’m expecting you to demonstrate a higher level of personal ownership of
HSE performance, and for developing and implementing improvement plans throughout the year. I will be holding you, our
long term partners, accountable for the results, and applying consequence management as necessary. Our conversations
will be different – some may be difficult. At the end of the day, the intent is for us to have a much better understanding of
the issues that affect our staff, identifying and addressing the actions, so that collaboratively we can break the barriers to
achieving Goal Zero.
Growth always comes with challenges, and we certainly experienced our share of them. Logistics contractors experienced
a total of 18 recordable injuries in 2012. While half of these injuries were minor, there were a number of serious events.
Nine of the injuries took place in our Marine business, and five were the result of road transport accidents (mostly from
rollovers). Our investigation of the incidents suggests that we had issues with improper use of tools, improper PPE, failure
to recognize hazards (JSA), and distraction. Although we were able to reach Goal Zero milestones at a number of our
locations, our overall 2012 HSE performance is unacceptable. In the past year, the organization was challenged to more
than double the logistics-supported people and material movements, with activities stretching all corners of North and
South America, including the major startups of operations in two new theaters – French Guiana and Alaska. I know this
presented challenge to you. With your help, we were able to deliver the growth initiatives identified in Upstream Americas
and I truly thank you for that.
I would appreciate your feedback and written commitment that you will take personal ownership to significantly
improve our Safety Performance in 2013. So please send me a reply to this letter or give me a call to discuss any areas
of misalignment. I look forward to working with each of you to make 2013 a successful year in UA Logistics and within your
companies!
Kind Regards,
Dan Flynn
Vice President - Logistics & Infrastructure
Upstream Americas
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Introductions – Canada Road Transport Safety Team
Mike Bertamini – Canada Road Transport Lead
Sean Martin / Trevor Kostrosky – Groundbirch
Andrew Ward / Eric Larson – Deep Basin
Dean Dobrescu – Peace River (Calgary Based)
Dan Derzaph – Peace River (Field Based)
Dwaine Stovka – Albian (Calgary Based)
Ged Vose – Albian (Field Based)
Julian Serfontein – JM & IVMS
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Chronic Unease – UA Road Departures (2010 – Aug 2013)
Fatalities
Rollovers
Road
Departures
1
68
292
Fountain Incident Management System: January 2010 – July 2013
13
UA Road Departures By Month – All Vehicle Types
0
10
20
30
40
50
60
70
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2010 2011 2012 2013
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UA Road Departures & Rollover Statistics
No improvement over the last four years.
How do we break the cycle???
2010 2011 2012 2013 (June YTD)
Road Departures 35 95 111 51
Resulting in Rollovers 9 17 29 13
Ratio (Departures to Rollovers) 4:1 6:1 4:1 4:1
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Rollover Breakdown by Scope of Work
42%
30%
11%
10%
6%
1%
Fluid
LV
Aggregate
Freight
Other
People
Majority of Rollovers
(~70%) associated with
Fluid Haulers and LV
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ROLLOVERS – Weather Conditions
Weather and Speed are big factors on Rollovers, esp. on LGV
0
5
10
15
20
25
Fluid LGV Travel Aggregate Freight Other (blank) Heavy Haul
Clear Ice Conditions Rain/Snow/Resticted Visibility (blank)
18
ROLLOVERS – Speeds
Weather and Speed are big factors on Rollovers, esp. on LGV
0
5
10
15
20
25
Fluid LGV Travel Aggregate Freight Other (blank) Heavy Haul
Less than 15 MPH / 24 km/hr
Between 15 and 25 MPH / 25 to 40 km/hr
Between 26 and 45 MPH / 41 to 72 km/hr
Greater than 45 MPH / 73 km/hr
(blank)
Most LV Rollovers take place under Ice/Snow
conditions, while traveling >41 km/h
Most Fluid truck Rollovers
take place while traveling at
very low speeds - <24 km/hr
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Rollovers by Year by Scope of Work
0
5
10
15
20
25
30
35
2009 2010 2011 2012 2013
Fluid LV Aggregate Freight Other People
20
Rollovers by Month by Scope of Work
0
2
4
6
8
10
12
14
16
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fluid LV Aggregate Freight Other & People
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UA Rollover Summary
97% of all rollovers are with Contractors…not Shell staff.
HGV's involved in 68% of total rollovers.
LV tend to have rollovers during winter months (Nov to Dec)
56% of rollovers occur during daylight.
over 60% of drivers were experienced drivers (not SSE's).
22% of rollovers occurred during commutes.
47% of rollovers occurred on straight & flat roadways.
54% of all incidents occurred at speeds greater than 26 mph.
58% of the HGV rollovers occurred at speeds under 25 mph.
85% of the LV rollovers occurred at speeds greater than 26 mph.
50% of all rollovers occurred during clear weather conditions.
where fluid was being hauled, 53% of the units were full.
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UA Rollover Summary
97% of all rollovers are with Contractors…not Shell staff.
HGV's involved in 68% of total rollovers.
LV tend to have rollovers during winter months (Nov to Dec)
56% of rollovers occur during daylight.
over 60% of drivers were experienced drivers (not SSE's).
22% of rollovers occurred during commutes.
47% of rollovers occurred on straight & flat roadways.
54% of all incidents occurred at speeds greater than 41 km/hr.
58% of the HGV rollovers occurred at speeds under 24 km/hr.
85% of the LV rollovers occurred at speeds greater than 41km/hr.
50% of all rollovers occurred during clear weather conditions.
where fluid was being hauled, 53% of the units were full.
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HOW ARE WE GOING TO BREAK THE CYCLE???
Engagement
Why do you think Rollovers have been on the rise?
What are the main hazards, besides weather
conditions?
What can be done to mitigate the hazards?
What are the barriers to mitigating the hazards? What
can we do differently?
What current actions do we have in place? Are they
working?
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UA Road Transport Safety
Incident Review
Paul Rolfe With Bonnetts & The Capabilities of DATS.
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Bow-tie Example
Slide 27
Death or Injury
Financial
Costs
Vehicle
Damage
Consequence
Hazard:
Movin
g
vehic
le
Vehicle
Collision
Top Event -
Journey Management
Process
Fitness to Drive
Drive time limits
Stop and Rest
Barriers
Bad Weather
Fatigue
Speeding
Threat
Emergency Response Plans
Vehicle Spec - Airbags
First Aid Training
Wear a Seat Belt Recovery Measures
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ROLLOVER BOW TIE
Control Barriers Consequence Recovery Measures
Specs (Airbags, ABS, etc.)
Fall Protection
JMP Comm. Plan
Fitness to Work
Seat Belt
Headrests
Rollover Prevention
Maintenance
Top Event
Rollover
Life Saving Rules
Driver Recruitment
Vehicle Maintenance
Journey Management Process
Headlights Usage
Subcontractor Management
Hours of Service
Fitness to Work
Unauthorized passenger policy
IVMS
D&A Testing
Local Risk Assessment
Hazard
Mo
vin
g ve
hic
le
Threat
Weather &
Environment
Poor Driving
Habits (e.g.
Speeding)
Fatigue &
Distraction
Driver
Inexperience
Death or
Injury
Vehicle
Damage
$ Costs
Reputation
Impacted
Spill
Driver Training
3 yrs driving experience
Skilled Mechanics
Daily Vehicle Inspections
Emergency Response
Plans
Rollover Protection
Local legislation
Incident Reporting &
Follow-up
Load Securement
Vehicle Selection
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ROLLOVER BOW TIE
Control Barriers Consequence Recovery Measures
Specs (Airbags, ABS, etc.)
Fall Protection
JMP Comm. Plan
Fitness to Work
Seat Belt
Headrests
Rollover Prevention
Maintenance
Top Event
Rollover
Life Saving Rules
Driver Recruitment
Vehicle Maintenance
Journey Management Process
Headlights Usage
Subcontractor Management
Hours of Service
Fitness to Work
Unauthorized passenger policy
IVMS
D&A Testing
Local Risk Assessment
Hazard
Mo
vin
g ve
hic
le
Threat
Weather &
Environment
Poor Driving
Habits (e.g.
Speeding)
Fatigue &
Distraction
Driver
Inexperience
Death or
Injury
Vehicle
Damage
$ Costs
Reputation
Impacted
Spill
Driver Training
3 yrs driving experience
Skilled Mechanics
Daily Vehicle Inspections
Emergency Response
Plans
Rollover Protection
Local legislation
Incident Reporting &
Follow-up
Load Securement
Vehicle Selection
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2013 BARRIER & RECOVERY MEASURE FAILURES
Control Barriers Consequence Recovery Measures
Specs (Airbags, ABS, etc.)
Fall Protection
JMP Comm. Plan
Fitness to Work
Seat Belt
Headrests
Rollover Prevention
Maintenance
Top Event
Rollover
Life Saving Rules
Driver Recruitment
Vehicle Maintenance
Journey Management Process
Headlights Usage
Subcontractor Management
Hours of Service
Fitness to Work
Unauthorized passenger policy
IVMS
D&A Testing
Local Risk Assessment
Hazard
Mo
vin
g ve
hic
le
Threat
Weather &
Environment
Poor Driving
Habits (e.g.
Speeding)
Fatigue &
Distraction
Driver
Inexperience
Death or
Injury
Vehicle
Damage
$ Costs
Reputation
Impacted
Spill
Driver Training
3 yrs driving experience
Skilled Mechanics
Daily Vehicle Inspections
Emergency Response
Plans
Rollover Protection
Local legislation
Incident Reporting &
Follow-up
Load Securement
Vehicle Selection
86%
71%
57%
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Control Barrier 1 - Journey Management Process
Barrier Maintenance
Driver did not recognize the changing driving conditions (HAZID).
Review weather/road conditions before shift and re-evaluate during
shift.
Drivers to “Stop Work” when conditions change.
Communicate.
Barrier Improvement
“Stop work” training.
Review seasonal hazards.
Route assessments before dispatching drivers.
Best Practice – adopt Life Saving Rules for all activity.
Drivers must understand the reason for a JMP.
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Control Barrier 2 - Driver Training
Barrier Maintenance
Is the training Fit for Purpose?
Have lessons been internalized?
Robust refresher training?
Barrier Improvement
Address the likelihood of rollovers.
Address Driver’s Role in handling a ditch or soft-shoulder entry.
“What If” scenarios are discussed and shared.
Manoeuvrability and handling characteristics (Center of Gravity).
Share incident learning with other drivers.
Behaviour Based Safety Management Program.
Robust mentoring & coaching process.
33
Control Barrier 3 - Driver Recruitment
Barrier Maintenance
Lack of documented recruitment and retention processes.
Lack of effective Short Service Employee programs.
Lack of or ineffective mentoring program.
Lack of refresher training.
Barrier Improvement
Develop & implement driver assessment program.
Develop & implement driver mentoring program.
34
Control Barrier 4 — IVMS
Barrier Maintenance
IVMS equipment to capture minimum data, including seat belt usage.
A “Coaching” Tool and not a “Gotcha” Tool.
Regular (weekly) feedback, is required.
Know the capabilities of IVMS options in the market and not wait for the “Next
Best Thing”.
Barrier Improvement
Analyze and share results (Track, Rank & Publish).
BBSM system – don’t focus on “problem drivers”; ensure that attention is paid to
those driver’s that have not had a problem yet.
IVMS should be upgraded to include In-Vehicle Event Recorders (cameras).
The best time to update IVMS was before the incident…the second best time is
today.
35
Control Barrier 5 — 3 Years Driving Experience
Barrier Maintenance
Recognition that demand for experienced drivers outpaces supply.
Understand effects of a “graying” workforce.
Effective Short Service Employee programs.
Ongoing mentoring and refresher training.
Barrier Improvement
Strong training is leveraged to overcome lack of experience.
Use electronic feedback devices (IVMS/IVER) to accelerate driver’s
learning…positive coaching.
Ensure the SSE mentoring program is robust and employees are tested
to ensure they understand policies/procedures.
SSE’s must be signed-off by Shell OSR, as per Shell Policy.
Develop safety culture in workforce new to the industry.
36
Recovery Barrier 1 - Rollover Prevention
Barrier Maintenance
Rollover Prevention Device
A device or system of devices installed on a motor vehicle to detect and
reduce the risk of rollover by either:
Monitored and coach drivers on system.
Barrier Improvement
Recognition that most Rollover Prevention Systems work best for
over-correction and steady-state turn scenarios.
Driver Training takes into account the importance of the Driver’s
Role in handling a ditch or soft-shoulder entry.
37
Recovery Barrier 2 – Emergency Response Plan
Barrier Maintenance
Lack of documented ERP
ERP is not thorough
ERP is not communicated to staff
Barrier Improvement
Yearly drills – use a real life scenario…not a fire drill at the office.
38
Recovery Barrier 3 – JMP Communication Plan
Barrier Maintenance
Learning from Incidents was not distributed by the Business or
Road Transport.
Barrier Improvement
Share learnings to re-enforce the desired behaviors
39
Recovery Barrier 4 — Seat Belts
Barrier Maintenance
Seatbelts on before tires move - ALWAYS .
The act of putting on a seatbelt IS an in-cab distraction.
IVMS units track seatbelt usage and non-conformance is
properly handled.
All occupants wear seatbelts.
Barrier Improvement
Prevailing culture is that Seatbelts are worn because they save
lives…not because it is the rule.
Others intervene when seatbelt non-compliance is witnesses
without hesitation .
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UA Road Transport Safety
Bruce Brady With Trimac
The Capabilities Qualcomm &
IVMS performance feedback.