robert hillard presentation
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Information-Driven Business
Robert HillardSeptember 2011
Using information governance to create a more adaptable organisation
© 2011 Deloitte Touche Tohmatsu
Robert Hillard
Robert Hillard is the Deloitte partner leading the Australian Technology Consulting practice. He is a specialist in Enterprise Information Management, which is a key part of the firm’s Technology capability, and is the author of Information-Driven Business (Wiley 2010).
Robert was an original founder of MIKE2.0 which provides a standard approach for Information and Data Management projects. He continues to support the initiative as the vice-president and a board member of the MIKE2.0 Governance Association, the Swiss non-profit governance body for MIKE2.0.
Robert has held international consulting leadership roles and provided advice to government and private sector clients around the world. He has more than twenty years experience in the discipline of Information Management, focusing on standardised approaches including being one of the first to use XBRL in government regulation and the promotion of information as a business asset rather than a technology problem.
Over many years, Robert has advised large complex organisations on their Information Management strategies and specifically how to leverage these strategies to achieve their business objectives including major transformations.
1 Information –Driven Business
© 2011 Deloitte Touche Tohmatsu
Using information governance to create a more adaptable organisation
There are two things we can learn from the past twenty years. The first is that new and truly disruptive businesses almost always use information in a new way (examples include the way new credit card issuers use loyalty schemes and Amazon’s ability to recommend purchases). The second is that the information associated with truly disruptive businesses is more integrated in a measurable way.
The “small worlds” measure of information connectivity is a technique which can be applied through information governance to test new business models and challenge whether they are just more efficient ways of doing the same thing or whether they are changing the game.
© 2011 Deloitte Touche Tohmatsu
“People (will) have more time for leisure activities in the year 2008. The average work day is about four hours”
James R. Berry (1968), “40 Years in the Future,” Mechanix Illustrated
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“Information is produced by all processes and it is the values of characteristics in the processes’output that are information”
R. M. Losee (November 1998), “A Discipline Independent Definition of Information,” Journal of the American Society of Information Science
© 2011 Deloitte Touche Tohmatsu
Privacy•Linking across financial and clinical domains•No false positive matches•Individual details•long time horizon
Clinical•Within clinical domain•No false negatives•Multiple data types•Minimum translation for expert consumers
Reporting•Across domains•Time variance•Statistical accuracy (false positives and negatives often OK)
© 2011 Deloitte Touche Tohmatsu6
© 2011 Deloitte Touche Tohmatsu
[In the 1920s,] experts predicted that by 1980, every single woman in North America would have to work as a telephone operator if growth in telephone usage continued at the current rate*
Business Data Communications and NetworkingJerry FitzGerald, Alan Dennis
*At the time, all telephone operators were women
© 2011 Deloitte Touche Tohmatsu8
Sep
arat
ion/
Acc
essi
bilit
y
Complexity
© 2011 Deloitte Touche Tohmatsu9
© 2011 Deloitte Touche Tohmatsu
© 2011 Deloitte Touche Tohmatsu
© 2011 Deloitte Touche Tohmatsu
Average Degree: 2.2Maximum Geodesic Distance: 5Average Geodesic Distance: 2.4
© 2011 Deloitte Touche Tohmatsu13
Master Data
Persistent Hierarchy
Synchron-isation
Temporal Hierarchy
OperationalSystem Table Field
Mapping
Subject
Entity Attribute
Organisation Structure
Relationship
Dimension Fact
Metric Aggregation
Business Report Metric
Strategy Compliance RuleQuality Measure
Completeness Rule
Accuracy Rule
Stakeholder Attributes Master Data
Persistent Hierarchy
Synchron-isation
Temporal Hierarchy
OperationalSystemTableField
Mapping
Subject
EntityAttribute
Relationship
DimensionFact
Metric Aggregation
Business ReportMetric
StrategyQuality Measure
Synchron-isation
OperationalSystem
TableField
Mapping
Master Data
Persistent Hierarchy Temporal Hierarchy
Stakeholder Attributes
Synchron-isation
OperationalSystem
TableField
Mapping
DimensionFact
Metric Aggregation
Business ReportMetric
Strategy
EntityAttribute
Relationship
© 2011 Deloitte Touche Tohmatsu
Insurance policy
Property
Customer Mortgage Collateral
Bank Insurer
Average Degree: 1.7Maximum Geodesic Distance: 5Average Geodesic Distance: 2.3
© 2011 Deloitte Touche Tohmatsu
Insurance policy
Property
Customer Mortgage Collateral
Bank Insurer
Average Degree: 2Maximum Geodesic Distance: 3Average Geodesic Distance: 1.6
© 2011 Deloitte Touche Tohmatsu
Minor Subject Area Representatives
Minor Subject Area Representatives
RegionsRegions
ProjectsProjects
MedicalMedical
FinancialFinancial
Data Governance Board
Data Governance Forum
SecretariatSecretariat
Major Subject Area Representatives
Major Subject Area Representatives
Major Subject Area
Major Subject Area
Major Subject Area
Major Subject Area
Major Subject Area
Major Subject Area
Major Subject Area
Major Subject Area
Minor Subject
Area
Minor Subject
Area
ProjectProjectProjectProject
Standing Data Quality Resources
Standing Data Quality Resources
? Supports subject area representatives
? Reports to board
? Provides direction for Projects and Standing Data Quality Resources
Minor Subject
Area
Minor Subject
Area
Minor Subject
Area
Minor Subject
AreaProjectProject
Project ResourceResource
Minor Subject
Area
Minor Subject
Area
RegionRegionRegionRegion
RegionRegion
? Sets information governance agenda for the organisation
? Prioritises issues
? Has ultimate accountability and supervision of data quality and compliance metrics
?Ongoing corrections
?Issues management?Data governance
projects
?Minor Subject Areas and Regionsparticipate in the Forum as needed
Major and Minor Subject Area Representatives together form the Data Owners in the Governance
Organisation
OperationalOperational
© 2011 Deloitte Touche Tohmatsu
www.infodrivenbusiness.com
www.openmethodology.org
www.twitter.com/rhillard
www.deloitte.com/au/eim
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© 2011 Deloitte Touche Tohmatsu