Robert MitchellBroken Arrow, OK 74012 • robertamitchell01@gmail.com • 918-841-6393

PROFESSIONAL SUMMARY

Skilled, motivated relationship builder with years of interpersonal communication skills. Well-versed in helping customers, answering question, and concerns that they may have. Detailed oriented and hard-working with Military Service experience to help provide outstanding customer service relations to the public. Highly dedicated to the completion of team and corporate goals.

SKILLS

Microsoft Office

Products Detail Oriented Active Listener |

Learner Critical Thinking

Oral/Written Communication

Independent | Responsible

Process Improvements

Project Management

Customer Service Priority Setting Problem Solving Organized

WORK HISTORY

ACCOUNT AGENTDISH NETWORK – TULSA, OK (12/2016 – PRESENT)

Adheres to company’s Code of Ethics and Security Protocol; guards customer information/reduces identity theft. Communicates with supervision/management; assists in deescalating technical/non-technical customer problems. Engages in daily sales production; responsible for explaining features and providing up-sale of company products. Troubleshoots satellite/equipment malfunctions; guides customers through flowchart/remotely repairs systems.

SALES REPRESENTATIVE | CLOSEROAKLEY – TULSA, OK (4/2016 – 11/2016)

Recognized as the top sales employee for 4 months straight; helped local store secure lead sales in regional area. Coordinated marketing for sale of products; ensured posters/promotional items were strategically placed in store. Responsible for daily cash deposits; ensured accuracy of funds deposited and correct change for daily operations. Rectified customer problems/complaints; resolved issues surpassing company customer service level agreement.

ASSISTANT MANAGER | SALES LEADTHINKGEEK – TULSA, OK (7/2016 – 10/2016)

Managed/prepared products for shipping; verified correct attached labels guaranteeing satisfied custom deliveries. Operated product/supply inventory; guaranteed daily orders were completed and quality/quantity were available. Greeted patrons using professional customer service; actively listened to understand individual requirement/need. Accountable for daily operations to ensure facility/monetary security; followed proper protocol per store policy.

PARTS MANAGER | SALES REPRESENTATIVE | SCHEDULER

REGIONAL HYUNDAI – BROKEN ARROW, OK (11/2015 – 9/2016)

Maintained vehicle records/disposition; ensured upkeep of buy/sell/trade/service/maintenance for entire inventory.

Scheduled daily vehicle pick-up/drop-off; provided valuable customer service/understanding business client base. Managed company parts store; safeguarded valuable high-end merchandise/authorized employee access to items. Oversaw/maintained client databases/records; complied with company policies/protected customer’s information.

Robert Mitchell • Broken Arrow, OK 74012 • robertamitchell01@gmail.com • 918-841-6393

SALES LEADO-REILLY’S AUTO PARTS – BROKEN ARROW, OK (10/2014 – 11/2015)

Trained 9 employees on all company standards/vehicles/paperwork/shipping/receiving/new customer accounts. Supervised/mentored store employees; completed individual evaluation reports/oversaw professional growth. Prepared weekly sales report; provided important information/feedback to company supervisor/regional manager. Performed custodial duties inside/outside to ensure overall store cleanliness and tidiness throughout work day.

STORE MANAGERIMPACT TACTICAL – TULSA, OK (5/2013 – 12/2014)

Established relationships with businesses/clients to help grow social networks; increased the company visibility. Selected as company Product Liaison; responsible for developing/soliciting contracts for new/existing products. Coordinated Non-profit/National/Regional fundraising events; confirmed set-up and managed overall operations. Prioritized shipping/receiving of equipment/interactive props; ensured right delivery for time-sensitive deadlines.

ASSEMBLER | ADMIN TRAININGAIRSOFT TULSA | BASS PRO | ROUTE 66 HARLEY DAVIDSON – TULSA, OK (6/2012 – 4/2013)

Trained customers formal assembly/repair on specialized equipment; ensured proper safety/security was taught. Utilized appropriate hand tools/specialty equipment; assembled/installed product parts/accessories for customers. Delivered motorcycles/boats to customers with company vehicle; ensured integrity/timeliness of valued product. Communicated with supervision/security staff; informed authorities of unusual incidents/assisted when requested.

UNEMPLOYEDSEATTLE, WA (7/2011 – 5/2012)

At this time I took some time off work to do some self-improvement, attend school, and employment search.

AIRCRAFT MECHANICUNITED STATES AIR FORCE – MCCHORD AFB, WA (8/2006 – 6/2011)

Provided specialized maintenance on 12 C-17 Globe Master III; certified proper repairs on $2.6B Cargo aircraft. Managed key aerospace operational programs; guaranteed the integrity of personnel safety/vehicles/equipment. Prepared equipment for mobility deployments; configured units for safe shipment/ensured destination reliability. Mentored new employees on special training/professional development; prepared them for future responsibilities.

EDUCATION

High School Diploma, Broken Arrow High School – Broken Arrow, OK Certification, Aerospace Maintenance Technology, Community College of the Air Force – Montgomery, AL

MILITARY SERVICE

United States Air Force, Crew Chief/Senior Airman – Honorable Discharge