1 of 8AS07121990

Where to use Desktop Automation or Agent Assisted Automation or Attended Automation ? Best Fit - Front office work (Based on business requirement..) Nature of process - Complex business processes or processes that cannot be fully automated. Nature of work - Daily/Bulk processes activity Critical to business - Generation of revenue, representing the face of business Scope - Best way to gauge into opportunity for desktop automation is to look for processes

where data is to be collected from different applications to answer a query/carry out the work, maximum lead time is due to unusual toggling between applications, data validation, Data visualization etc.

Human intervention - Necessity Focus - Reducing AHT and not FTE/Quality work through agent assisted automation/Increasing

employee productivity User Interface - It comes with User Interfaces capabilities. Deployment - These automation are deployed on user's desktops or servers. Strong Belief - "Let people work smartly and efficiently by extending/optimizing work through

technology assistance". Targeted Sectors - Should be targeted at sectors where opportunity for growth are surplus for

an employee i.e. Skills/Knowledge based and productivity can be leveraged further.

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Where to implement Robotics process automation (RPA) or Unattended Automation ?

Best Fit - Middle office & Back offices (Based on business requirement..) Nature of process - Processes where human intervention is believed as minimal and can be

fully automated by the means of process reengineering Nature of work - Daily/Bulk operation that are repeative,redundant,tedious, manual and time

consuming Critical to business - Administrative aspects of Business, success-failure of business Scope - Best way to gauge into opportuntiy for RPA is to identify jobs where people are loosing

interest due to point 2&3. Human Intervention - Minimal or no intervention (Users does the job but actually they should not be

involved since the job is low skilled and eat up most of the productive time) Focus - Reduction of FTE/AHT and thereby increasing ROI User Interface - Generally comes without user interface capabilities Deployment - Either on separate machines (production robots) or servers Strong Belief - "Let the human do more advanced and highly skilled work and the remaining

to be fed to robots". Targeted Sectors - Should be targeted at sectors where growth is stagnant and the work is low

skilled