role of the store - summary charts - may 2013

TM

Role of the Store Study:

Summary ChartsMay 2013

Supply Chain Insights LLC Copyright © 2013, p. 2

Agenda

Study Overview

Operating Channels

Physical Stores

Supply Chain Organization


Study Overview


Respondents Are Primarily in the Specialty, Grocery and Mass Merchant Retail Industries


Most Respondents Work in Retail Management or Store Operations;

Two-Thirds Are Managers


Agenda

Study Overview

Operating Channels

Physical Stores



Most Have Physical Stores; Mass Merchants Are More Likely to Have

e-Commerce and Social Commerce


Physical Stores Account for Largest Share of Revenue Across Industries,

Especially for Grocery & Mass Merchants


Specialty and Mass Merchant Retailers Are Somewhat More Likely to Allow Local Stores

to Have Their Own Sites


One-Fifth of Specialty, Mass Merchant and Grocery Retailers Use Twitter for

Customer Service


Agenda

Study Overview

Operating Channels

Physical Stores



Physical Store Performance is Equally Below Importance for Core Three Industries


Grocery and Mass Merchant Retailers Have More Physical Stores Than Specialty Retailers


By the End of 2013, the Same Patterns Are Expected


Those in Specialty Retail Are More Likely to Expect the Number of Physical Stores

to Stay the Same in 2013


Those in Grocery Retail Are More Likely to Report an Increase in Sales Revenue

from Physical Stores vs. 2012


Those in Grocery Retail Are More Likely to Report an Increase in Physical Store

Importance in Past Five Years


For Grocery’s Physical Stores, the Greatest Opportunity Lies in Part in Demand Insights


For Mass Merchant’s Physical Stores, the Greatest Opportunity Lies in Local Assortment


For Specialty’s Physical Stores, the Greatest Opportunity Lies in Demand Insights


Volunteered Brand Differentiating Services (Open-Ended)


Operations, Labor and Prices Are theTop Physical Store Challenges

for All Three Industries


Most Are Working on Strategies to Improve Physical Store Operations,

Especially Mass Merchants


Volunteered Strategies for Improving Physical Store Operations (Open-Ended)


Volunteered Strategies for Improving Physical Store Operations (Open-Ended), Continued


Employee Turn-Over at Physical Stores is Reportedly Higher for Grocery and Mass Merchant Retailers


Training is Most Common Effort to Combat Employee Turn-Over at Physical Stores

for All Three Industries


Walmart Tops Volunteered List of Retailers Who Do Store Management Well (Open-Ended)


Challenges or Goals for Store Management(Open-Ended)


Challenges or Goals for Store Management(Open-Ended), Continued


Agenda

Study Overview

Operating Channels

Physical Stores



Talent Issues Are Among Most CommonSupply Chain Pain for All Groups

Business