ROLES & RESPONSIBILITES

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• Explain Process Excellence / Continuous Improvement (CI) roles and responsibilities.

Learning Objectives

At the end of this lesson you will be able to:

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All Employees• Provide data and voice of

customer inputs to Value Stream Analysis, Rapid Improvement Events, and Projects

• Apply concepts to their own jobs and work areas

• Owns vision, direction, business results• Leads change• Allocates Resources• Owns Value Streams

• Owns Rapid Improvement Plan

• Owns Redeployment Plan

• Owns financial results• Removes Barriers

• Expert on principles and tools• Leads larger projects • Trains & Coaches Green Belts• Full-time position

• Lead and/or support CPI Events & Projects

• Full time or part time role

• Participate in CPI Events and Projects

• Part time

• Owns Deployment Plan• Owns Communication

Plan• Captures Metrics

DeploymentChampion

Project Sponsor

TeamMembers

Executive Leadership

Green BeltsBlack Belts

• Trains Black Belts• Leads Complex Projects • Full-time position

MasterBlack Belts

Model cited from book:

“Lean Six Sigma” by Michael George

CI Office Line Departments

Deployment Roles

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Head of the CI Office (normally full-time) Owns the CI Deployment Plan Owns the Communication Plan Captures Metrics Reports directly to the organization’s head Breaks down organizational barriers

CI Deployment Champion Responsibilities

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• Provides leadership and guidance for CI Implementation

• Provides guidance and counsel to the site GM, CI Office, Senior Leadership, Project Sponsors, BBs, GBs in CI efforts

• MBB may also be assigned to large complex projects and Value Stream transformations

• Train and mentor BBs

Master Black Belt Responsibilities

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• Assist Project Sponsor and Teams to lead, schedule, plan and facilitate CI events and projects

• Black Belt assigned to Value Stream transformations

• Normally assigned to full time process improvement for at least 2 years

• Train and/or mentor Green Belts

Black Belt Responsibilities

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Under the guidance of a Black Belt:• Lead, schedule, plan, and facilitate CI events and

projects

• Assist team with out-briefs

• Capture results, lessons learned, & future opportunities

• Normally works for the Project Sponsor and may be part-time or full-time

• Train & mentor team members

Green Belt Responsibilities

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Project Sponsor (Process Owner) Responsibilities

• Must have process authority• Empowers team• Breaks down barriers• Responsible for project charter• Must commit to active support– Helps kick off project– Meets regularly with team to review progress– Attends the final out-brief

• Implements process sustainment• Captures and reports benefits

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Team Responsibilities

Cross functional team including:• Members from the work area (inside eyes)• Members from outside work area (outside eyes

willing to question non-value added activities)• Customer (internal/external) voice• Suppliers/Partners/Safety/Quality Rep

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Where to Find Team Members

Process Step 1 Process Step 2 Process

Step 3

Process Step 5

ProcessStep 6

Process Step 4

External Customer(s): Those who receive or use your

product or service, outside your organization

Outside Stakeholders: Customers, Reg. Agencies etc. Process

Suppliers

Safety

Quality

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The Roles of Change

• Process Owners:– The individual or group who has the power to sanction

or legitimize change.– Responsible for creating an environment that enables

the necessary changes to be made on time and within budget.

• Change Agents:– The individuals or groups who are responsible for

actually making the change.– Responsible to understand and diagnose the problem,

develop a plan to address the problem and execute the change effectively. (Green Belts and Black Belts)

SOURCE: Daryl C. Conner “Managing at the Speed of Change”

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“You can choose not to change, but you can’t do it here.” -Jack Welch

Feeling Heat

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What We Have Covered

• CI Deployment Champion Roles• Master Black Belt Responsibilities• Black Belt Responsibilities• Green Belt Responsibilities• Project Sponsor (Process Owner) Responsibilities• Team Responsibilities• The Roles of Change