Root Cause Analysis (RCA) Training

Definition of RCA• It is an objective, thorough and disciplined

methodology employed to determine the most probable underlying causes of problems and undesired events within an organization

• RCA aims at formulating and agreeing on corrective actions to at least mitigate if not eliminate those causes and so produce significant long term performance improvement

• Root cause analysis is working towards finding the most probable cause of a non–conformity within a process

Objective evidence exists showing that:

a requirement has not been addressed (intent)

practice differs from the defined system (implementation)

the practice is not effective (effectiveness)

In other words something went wrong!

What is a non-conformity?

Goals RCA

The primary goal of using RCA is to analyze problems or events to identify:

•What happened•How it happened•Why it happened…so that•Actions for preventing reoccurrence are developed

This course allows you to identify the cause of a problem, solve it, and prevent it from occurring again. This saves organizations time, money, and resources. Learning objectives• Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.• Clarify the difference between analytical and creative thinking, and when each is most useful.• Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.• Expand the range of tools available for analysis of problem situations.

RCA Training

Business Benefits of RCA Training

To enable delegates to:•Understand and implement the “Root Cause Analysis methodology"•Understand and practically employ the basic techniques associated with Root Cause Analysis (RCA)•Identify where RCA can be used for best effect•Coordinate and motivate the RCA team to provide real, tangible solutions to what appears to be intractable quality problems.•Train others in the RCA methodology

Implementing RCA will help organizations:•Identify barriers and the causes of problems, so that permanent solutions can be found.•Develop a logical approach to problem-solving, using data that already exists in the agency.•Identify current and future needs for organizational improvement.•Establish repeatable, step-by-step processes, in which one process can confirm the results of another.•Saves organizations time, money, and resources.

Applying RCAExamples of events where RCA is used to solve problems and provide preventive actions include:•Major accidents, Everyday incidents•Minor near-misses•Human errors•Equipment failures•Maintenance problems•Medical mistakes•Productivity issues•Manufacturing mistakes•Quality mistakes•Service delivery errors•Environmental releases•Risk analysis, risk mapping