“Nick has been an effective

communicator, motivated account

manager, and overall great team member.....

Nick has exceeded expectations in these roles. problems have

been solved with cost effectiveness in

mind...I look forward to continued working

relationship with Nick.”

Jake

Owner

Voodoo Brewery

CAREER HIGHLIGHTS• INSIDE SALES

REPRESENTATIVE, WASTE MANAGEMENT OF PENNSYLVANIA, INC

DISTINCTIONS• Bachelor

of Science in Business Administration From Duqesne University with a Focus: in Sales / Supply Chain Management

Nicholas Rossi, Waste Solutions Consultant - Outside Sales Representative T: (724) 860-9127 M: (412) 216-0044nrossi@wm.com

310 LEGER RD NORTH HUNTINGDON, PA 15642

SPECIALIZATION: Small and Medium-Sized Businesses

Smallandmedium-sizedbusinesseshavediverse,industry-specificwastedisposalneedsrequiringcustomized solutions. Nicholas ensures each customer has the services required to meet their objectives, while controlling costs, improving productivity and developing sustainability programs. As the single point of contact for his customers, Nicholas provides timely and reliable service.Specifically,Nicholasaimsto:

• IMPROVE EFFICIENCY AND AESTHETICS:Often,theconfigurationofthewasteareaisnotconducive to the way the customer operates. Containers may have been rearranged by the previous tenant and current employees must traverse long distances or maneuver through awkward layouts when disposing of trash. Nicholas analyzes the set up of containers based onthecustomer’sbusinessandproposessolutionstoimprovetheworkflowaswellastheappearance of the waste area. For example, containers can be relocated to accommodate betterfoottrafficandcompactorsorbalerscanbeinstalledtobettercontrolwasteoveragesandaesthetics.Oncetheareaisproperlyconfiguredandthecontainerhasbeeninstalled,Nicholas monitors the customer’s tonnage and determines the most appropriate service timing. With an educated eye for creating the most effective waste area, Nicholas has helpedcustomersimproveoperationalefficiencies,makingwasteareascleanerandsafer,aswell as reducing overall costs.

• PROVIDE LOCAL, QUALITY SERVICE: Waste Management is not only the leading waste services company in North America, it is also a local company with thousands of employees living and proudly working in the community. As such, each employee takes service, safety andsustainabilityveryseriously.WhenNicholasencountersaprospectthatisdissatisfiedwith their current waste hauler, he is excited to help. He knows by switching to Waste Management, they will get the attention they need and the service quality they want. Fromthestart,Nicholasensurestheyaresetupcorrectlytomaximizeefficiencyandavoidoverages and, in the rare event Waste Management cannot perform service as promised, he makes sure the customer is immediately contacted and an alternate service schedule arranged. Nicholas is proud be a part of this community, to work alongside his Waste Management colleagues and to provide customers the high quality service they deserve.

WHAT TO EXPECT

• EXPERTISE AND INDUSTRY KNOWLEDGE: As part of the Waste Management team, Nicholas canfindanswerstoquestionsquickly.HiscustomersnotonlybenefitfromNicholas’sexpertise, but also have the backing of the nation’s largest environmental services company.

• DEDICATED SERVICE: Nicholas builds strong relationships with customers by taking time tounderstandtheirspecificneedsandconcerns.Customersknowtheycancountonhistoensure their services are being provided as promised and to resolve any issues in a timely manner.

• COMMUNICATION: Nicholas believes communication is 90 percent listening and 10 percent responding. An open dialogue is critical to the success of any operation and Nicholas’s customers appreciate they can voice their concerns knowing they will be heard and any challenges will be taken care of quickly.

Your Waste Management Specialist