Produced and updated by Group Communications – July 2012

• Operations and Modernisation The heart of the business leading operational transformation.

• Consumer and Network Access Bringing together our USO products, now focused on single item services, the Network Access services previously provided by Wholesale, as well as the existing.

• Commercial Bringing together all our fulfilment and media services, including bulk mail, as well as Group wide Commercial support functions.

• Legal Services A commercial legal team who support us with our suppliers and customers.

• Communications Bringing together internal and external communications across the whole business to ensure consistent messages to all.

• HR A world leading talent-focused team that ensures we have the leadership and skills required to be ahead of our competitors.

• Company Secretariat Expert advisors to support us in all forms of company reporting and legal structures.

• Finance Providing control and ownership over all financial processes and managing one version of the finances which can be used to make the right decisions for the Group.

• Business Development and Technology Looking to the future to develop our products and services, enabling them through technology and including our new Innovation Lab.

• Regulation and Government Affairs Working closely with the regulator and Government on the future.

• Parcelforce Worldwide Our express parcels business in the competitive and unregulated express parcels market.

• GLS (General Logistics Systems) Our European parcels business and European partner of Parcelforce Worldwide.

Royal Mail GroupCompany structure

Produced and updated by Group Communications – July 2012

Company Structure Moya Greene’s Direct Reports

Chie

f Ex

ecut

ive

Com

mit

tee

Sue Whalley Director, Regulation & Government Affairs

Neil Harnby General Counsel

Alex Smith Director, Business Development & Technology

Shane O’Riordain Director, Communications

Matthew Lester Chief Finance Officer

Jon Millidge Company Secretary

Mark Higson Managing Director, Operations & Modernisation

Moya Greene Chief Executive Officer

Derek Foster Director, Internal Audit & Risk Management

Rico Back CEO, GLS

John Duncan Director, Group HR

Stephen Agar Managing Director, Consumer & Network Access

Emily Pang Chief of Staff

Mike NewnhamChief Customer Officer

Nick Landon Managing Director, Fulfilment & Parcel Strategy

Produced and updated by Group Communications – July 2012

Company Structure Consumer and Network Access

Stephen Agar Managing Director, Consumer & Network Access

Jonathan Read Head of Policy & Planning

Andrew Hammond Director, Stamps & Collectibles

Steve Rooney Head of AMU

Luisa Fulci Director, Regulated Products

Jenny Ledgar Director, Network Access

Produced and updated by Group Communications – July 2012

Company Structure GLS

Klaus Conrad Chief Operating Officer

Rico Back CEO, GLS

James Rietkerk Chief Financial Officer, Finance

Produced and updated by Group Communications – July 2012

Company Structure HR Leadership

Simon Haben Director, HR Policy, Strategy & Engagement

Chris HuntDirector, Reward & Recognition (Interim)

Dale Haddon Director, Deputy Group HR

Peter Macdonald Director, Talent & Resourcing

Dermot Toberty Director, HR Shared Services

Matt Joint Director, Learning & Development

Helen Rolph Director, HR Commercial & Professional Functions

Nigel Turner Director, HR Operations & Modernisation

Mike Newby Director, ER/IR

John Duncan Director, Group HR

Vacant Director, Health & Safety

Produced and updated by Group Communications – July 2012

Company Structure Internal Audit & Risk Management Leadership

Philip Hilton Senior Risk & Assurance Manager

Peter Tansley Head of Risk & Assurance

Paul Railton Head of Risk & Assurance

Derek Foster Director, Internal Audit & Risk Management

Produced and updated by Group Communications – July 2012

Company Structure Operations & Modernisation

Steve Cameron Director, Process & Programmes & Field Operations North

Gerry O’Rourke Director, Field Operations South

Rob Jenson Director, Collections & Delivery

Tony Fox Director, Logistics

Charles TownsDirector, Operational Excellence

Mark Higson Managing Director, Operations & Modernisation

Stuart Simpson Director, Operational Finance

Nigel Turner Director, HR Operations & Modernisation

Produced and updated by Group Communications – July 2012

Finance LeadershipCompany Structure

Natalie Davies Finance Director, Consumer & Network Access

Kath Harmeston Director, Procurement

Matthew Rose Director, Treasury & Taxation

Stuart Simpson Director, Operational Finance

Martin Gafsen Director, Property Estates

Mick Jeavons Director, Specialist Finance

Mike Prince Director, Financial Control Management & Shared Services

Frank Schinella Deputy Chief Finance Officer

Richard Snowdon Finance Director, Commercial & Innovation

Matthew Lester Chief Finance Officer

Produced and updated by Group Communications – July 2012

Company Structure Company Secretariat Leadership

Martin Rush Head of Information & Compliance

Tony Marsh Director, Security

Jon Millidge Company Secretary

Peter Restarisk Head of Governance

Andrew Poole Deputy Company Secretary

Produced and updated by Group Communications – July 2012

Company Structure Group Communications

Abby GuthkelchHead of DigitalCommunications & Planning

Beth LongcroftHead of Transformation Commmunications

David GoldHead of Public Affairs

Shane O’Riordain Director, Communications

John DohertyDirector of Internal Communications

Lily HeinemannHead of CR & Community Investment

David Simpson Director of News

Ian McKayScottish Affairs Director

Heulyn DaviesHead of External RelationsEngland & Wales

Barbara RoulstonHead of External RelationsNorthern Ireland

Julie PironeHead of Executive Face to Face Communications

Produced and updated by Group Communications – July 2012

Company Structure Commercial

Nick Landon Managing Director, Fulfilment & Parcel Strategy

Mel TomlinDirector,Customer Experience

Graham Davis Director, Sales & Channels

Sam Mellon Managing Director,Specialist Services

Gary SimpsonManaging Director, Parcelforce Worldwide (Interim)

Ben Rhodes Head of Marketing

Mike NewnhamChief Customer Officer

Mark ThomsonDirector, International (Interim)Director, Olympics

VacantDirector, International & Commercial Transformation

Vacant Director, Web

Frank Schinella Managing Director, Mediaforce1 (Interim)

Produced and updated by Group Communications – July 2012

Company Structure Business Development & Technology

Nick Pendleton Director, Corporate Strategy

Alex Smith Director, Business Development & Technology

Catherine Doran Director, CIO & Technology

VacantDirector, Innovation

Produced and updated by Group Communications – July 2012

Legal Services LeadershipCompany Structure

Caspar Branson Head of StrategicProcurement Legal

Toni Lyng Head of Property Legal

Kate Andrews Head of Legal (Operations)

Clarissa De-Jager Head of Business Development & Technology Legal

Joanne Winship Head of Commercial Legal

Neil HarnbyGeneral Counsel

Produced and updated by Group Communications – July 2012

Company Structure Regulation & Government Affairs Leadership

Richard TraversDirector, Regulatory Economics & Planning

Archana Bhattacharjee Head of Privatisation Programme

Simon Oates Director, Regulatory Strategy

Anne Fletcher Director, Compliance

Sarah-Jane Eglen Director, Government Affairs

Sue Whalley Director, Regulation & Government Affairs