rs general capabilities
DESCRIPTION
Chiltern International Resourcing Solutions General Capabilities PresentationTRANSCRIPT
UNDERSTANDING RESEARCH
UNDERSTANDING DEVELOPMENT
Resourcing Solutions General Capabilities
March 3, 2009
Introductions
Brian TresserBusiness Development Executive
Brian TresserBusiness Development Executive
Education: Indiana University , Bloomington, IN
• Bachelor’s, College of Arts and Sciences
Professional Experience:• 7 years of business development experience in life
sciences • 10 years experience in recruiting and staffing industry• 7 years experience providing software, client, and
consultative services• Joined Chiltern Resourcing Solutions in 2009
Understanding Chiltern
Our Values and Beliefs“Our Mission is to deliver expert, high quality, clinical development services
around the world – building trustworthy and lasting relationships, understanding each customer’s special needs and, overall, improving the
quality of life.”
Respect
FlexibilityIntegrityDedication
Enthusiasm Professional
Understanding … Chiltern
Global operations– 1,200 staff throughout the Americas, Europe, and India– 23 offices in 13 countries; HQ located outside London, England
Therapeutically experienced ↔ quality minded– Founded 27 years ago, one of the oldest global CROs– Quality is the reason for our success
Strong global management team– Team experienced in leading global CROs – Management participation and support
Financial strength– $120MM annual revenue, profitable– 10th largest CRO– Resourcing Solutions 25% of annual Revenue
Chiltern Locations
SUMMARY
23 Offices in 14 CountriesStaff located in 26 Countries
AMERICAS (388) WESTERN EUROPE (867) CEE (68) ASIA / PACIFIC (36)
OFFICES USA Bristol, TN
Austin, TX
Winston Salem, NC
Carlsbad, LA
Atlanta, GA
Wilmington, NC
Argentina, Buenos Aires
UK Slough x 2
Stoke Poges
Dundee
Edinburgh
Germany, Munich Portugal, Lisbon
Spain, Madrid Italy, Milan
France, Paris
Czech Rep., Prague
Poland, Warsaw
Ukraine, Kiev
Russia, St Petersburg
India, Mumbai x 2
STAFF Canada Belgium Switzerland
Eire Sweden
Austria Netherlands
Denmark Finland
Hungary
Romania
Slovak Rep.
South Africa
EXPERIENCE Brazil
Peru
Mexico
Iceland
Malta
Norway
Bulgaria Lithuania
Croatia Serbia
Australia
New Zealand
Israel
Global Clinical Development – Conducted studies in 34 countries during the past year
Resourcing Solutions – Functional Outsourcing, contract, interim or permanent contracts
Biometrics – Successful business model of providing quality, not quantity
Early Phase – 30 bed clinical research unit and laboratory services, London, UK– 42 bed Clinical Research Unit in Dundee, Scotland
Regulatory and Medical Affairs – Regulatory, Medical, and Pharmacovigilance
Chiltern’s Service Offerings
Resourcing Solutions
Resourcing Solutions … Core Values
• To supply appropriate candidates on as many occasions as possible
• To respond as quickly as possible
• To maintain flexibility and customization
• To invest in personal development of all seconded staff
• To maximize sponsor value
• Maintain open and effective communications with clients
and personnel
Resourcing Solutions
• Resourcing Solutions (RS) is a leading business unit within Chiltern designed to offer a fully integrated, resourcing solution to all of your staffing needs.
• Resourcing Solutions makes up 25% of Chiltern’s overall business. It is the second largest contributor behind Clinical.
• Because RS is part of the CRO we truly understand your job requirements, the qualifications and experience your staff need, and we are able to attract strong candidates that typically would not work through a staffing agency.
Global Overview
Linda ChristmasExecutive Vice
President, Resourcing Solutions
USA UK FRANCE GERMANY SPAIN ITALYCEE
Poland, Czech, Ukraine
Canada Belgium
NetherlandsAustria
SwitzerlandScandinavia
PortugalGreece
Types of Personnel
Clinical Trial Administrators
Clinical Research Associates
Project Managers
Clinical Data Managers
Clinical Data Coordinators
Statisticians
Medical Information
Senior Management
Quality Assurance
SAS Programmers
Data Entry Staff
Research Nurses
Medical Writers
Regulatory
Study Site Co-ordinators
Pharmaceutical Physicians
Pharmacovigilance
Interim Managers
Types of Placements
• Individual placements
• Teams – project or functional
• Americas, Europe, and India
• Client office, Chiltern office, Field based
• Full time, part time
• All experience levels
• Freelancers/Interims
• Trainee Schemes
Providing & Maintaining Resources
• Staffing fluctuations managed via continuous recruitment, Adapt
candidate database, and allocations management
• Drops in workload managed by reallocation to other groups
• Extensive recruiting sources utilized on a ongoing basis
• Customized interviewing, screening & reference inquiry
• Low staff turnover, trended under 10% over the last 5 years
• Possibilities of career development and promotion within the group
• High employee satisfaction, Chiltern has created a great place to work!
• Flexible work locations: Chiltern office, client site, regional field based
RS vs Project
• No project responsibilities
• No project management
• No QC e.g. review of MVRs
• No Investigator Agreements
• No review of study timelines, patient recruitment etc
• No feasibility
• No calculation of allocation
• No deliverables – only time
• Client must assess study progress and quality of work on an ongoing basis
• Client’s remedy is a new staff member not a re-performance of work
• RS is responsible for the delivery of a qualified staff member – the client may do with them as they will (within reason!)
• RS is responsible for negligence
Daily Rate
Responsibility/Risk
Salary & Benefits
Central Overheads
Direct Overheads
Line Management
Project Deliverables
Illustration of how costs increase as more responsibilities are transferred from Sponsor to Chiltern
Insourcing Staff
OutsourcingProjects
Resource allocation
Ring-fenced HybridModel
for multiple staff
HybridModel
Hybrid Solution
Key Differentiators
• A global CRO, not a staffing agency, with a significant service line comprising a dedicated recruitment team utilising Adapt
• Permanent employment with access to freelancers also• Movement between RS and CRO• Dedicated Training and Development Department• Support network including HR, IT, dedicated named line manager• Focused on minimizing co-employment risks• In house operational advice and support available• Experienced with projects, supply of individuals, teams and FSP
relationships• Flexible with regards staffing, location and model
Managing Co-Employment Risks
• Chiltern fully employs staff (full benefits)
• Chiltern RS Line Mgt conducts all HR/employment related
interaction & communication
• Sponsor meetings, not interviews
• Our MSA indemnification is written to protect sponsor
• Employee’s sign employer acknowledgement form
• Freelancer agreement contains language detailing independent
contractor relationship
Summary
• Chiltern working in partnership with clients to support hiring of
contract staff.• Clients involved in team selection and approval
• Ability to quickly provide strong team or individuals
• Consideration given to practical challenges such as recruitment,
location, training, infrastructure
• Flexible, customized, open approach to ensure a long term
partnership.
Thank You