R*TIME Maintenance Contracts

Laura KinghornAugust 8, 2013

Scientech Symposium 2013

Current Maintenance Customers

Exelon (fleet-wide) D. C. Cook (American Electric Power) Fitzpatrick (Entergy) Ginna (Constellation) Millstone (Dominion) Nine Mile Point (Constellation) Prairie Island (Xcel Energy) Seabrook (NextEra Energy) Vermont Yankee (Entergy) Wolf Creek (Wolf Creek Nuclear Operating Co) Kewaunee (Dominion)

What Does a Maintenance Contract Include?

R*TIME Viewer software releases (optional)– Platinum Level includes Viewer Releases, Gold level does not

Unlimited Technical Support– R*TIME Server and Viewer– Communication Interfaces– Displays– Alarm Configuration– Site Specific Applications– Hardware Issues

Scientech will retain (if requested) archive image of site configuration– Useful for both troubleshooting and testing

What Does a Maintenance Contract Include?

R*TIME Viewer and Server Issues List/Test Track Reports Remote Dial-in Capabilities (if requested) Symposium Registration Waived

– Up to Two Attendees per Site

Quarterly Conference Call– Discuss Status, Responsible Party, Due Dates, Next Steps

- Continued -

Test Track Pro

Issues Management Tracking System Basic information about the issue is required Test Track assigns each issue a unique tracking number Customers can access Test Track through a Scientech

designated web page Generate Reports

Example Report

Test Track Issues Report - July 2013

TTNum Summary Proj

Issue Class

Curr Assign

To PriorityNext Step Due Date

Details of Progress Description

3090 SAR Msg Summary Oyster Bug Fix Cook, R. Med 7/31/2013

7-15-13-R. Cook sent change to Exelon. Exelon to install and report to Scientech.

SAR message summary does not update on workstations connected to the PSS server.

Work Flow

CustomerNotifies

Scientech of Issue

Issue Received byScientech

Email Issue Number

to Customer

Issue Assigned to

Scientech Eng

Issue a Bug Fix

Code UpdatedAnd Tested

Patch ProvidedTo the

Customer

IssueClosed

Yes

EnhancementNo Cost &

BudgetNo

Yes

Issue Statistics

20

38

17

24

42

14

32

10

14

28

0

5

10

15

20

25

30

35

40

45

2009 2010 2011 2012 2013

Num

ber

Year

Bugs Open and Closed

open

closed

Renewal Statistics

20

40

60

80

100

2007 2008 2009 2010 2011 2012 2013

Perc

ent

Questions?