ryanair 09 adrian dunne

Ground Handling InternationalConference

Vienna - 1st Dec 2010

’’

This presentation is subject to copyright and may not be copied or used without the express consent of Ryanair

Ground Handling International Conference 2010

Introduction

Adrian DunneDeputy Director / Post HolderGround Operations

Responsibility for: - All Airport & Base Operations / Service- Handling agreements - Airport systems & facilities- Quality & Compliance


Ground Handling International Vienna 2010

Fasten your Seat Belt Fasten your Seat Belt

This may not be a comfortable ride!



Plan to cover today Plan to cover today --

• Ryanair brief update• Current Performance / issues• The Environment• Airports

• Handling - what do we want & why?



Our Divine LeaderOur Divine Leader



Sometime we court controversySometime we court controversy



And have crazy ideaAnd have crazy idea’’s .....s .....



No.1No.1 for European coveragefor European coverage

44 bases

164 airports

28 countries

1200+ routes

1,500+ daily dep

256 Boeing 737-800’s

Youngest fleet (av 2.7y)

73m pax p.a.



Lowest Fares/Lowest Seat Cost in Europe

No fuel surcharges….Guaranteed!

No. 1 for Traffic growth – 73M pax

No. 1 Coverage – 1000+ Routes and 44 Bases

No. 1 Cust Service - Best punctuality (90% < 15mins)

- Least lost bags (0.35 / 1000 pax)

- Fewest cancellations (99.6% completion)

Greenest, Cleanest Airline in Europe

Europe’s No .1 Airline

The WorldThe World’’s Favourite Airline! s Favourite Airline!



Sept 09 Sept 10 Change

Pax Numbers (m) 36.4 40.1 +10%

Load Factor 85% 85% -

Av. Fare (incl. bag) €39 €44 +12%

Rev. Per Pax €49 €54 +12%

Revenues (m) €1,767 €2,182 +23%

Profit after Tax (m) €387 €452 +17%

Half Year Financial Highlights Half Year Financial Highlights



Low

High

No.1 for lowest fares No.1 for lowest fares

Av. Fare % > Ryanair

Ryanair € 44 (+12%)

easyJet € 52 18%

Aer Lingus € 77 75%

Iberia € 150 241%

Air France € 228 418%

Lufthansa € 230 423%

British Airways € 248 463%

Source: RYA to 30 Sept 2010 & Latest published Company Year end Information



Airline % On Time Bags miss. /1000 pax % completions

Ryanair 93 0.4 99.6

Lufthansa 85 10.9 98.4

TAP 85 17.3 99.1

Air France 83 18.9 96.9

British Airways 83 15.6 97.9

Iberia 70 19.2 97.0

EasyJet RTP RTP RTP

EuropeEurope’’s No. 1 for Customer Services No. 1 for Customer Service

Source: Ryanair, Easyjet & AEA published statistics: Winter – 08 /09



Mar 10€’M

Sept 10€’M

Aircraft (incl Deposits) 4,750 5,114

Cash 2,813 3,026

Total 7,563 8,140

Liabilities 1,758 1,597

Debt 2,956 3,254

Shareholders Funds 2,849 3,289

Total 7,563 8,140

Half Year Half Year –– Strong Balance Sheet Strong Balance Sheet



Ryanair – Fleet Growth to 2012 (current 256 a/c)

103134

164

213

270

320343

0

50

100

150

200

250

300

350

'06 '07 '08 '09 '10 '11 '12FY

73mpax

90m?pax



Ryanair - Europe’s Greenest Airline



A Noble Cause , but does anybody really care?A Noble Cause , but does anybody really care?

Car carrying briefcase

Air transport generates 2% of CO2 emissions



Five Big AIRPORT LiesFive Big AIRPORT Lies

BIG LIE NUMBER 1 : THE BIG LIE NUMBER 1 : THE ““PASSENGER EXPERIENCEPASSENGER EXPERIENCE””

BIG LIE NUMBER 2 : THE BIG LIE NUMBER 2 : THE ““IATA STANDARDIATA STANDARD””

BIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEESBIG LIE NUMBER 3 : MORE CAPACITY = HIGHER FEES

BIG LIE NUMBER 4 : BIG LIE NUMBER 4 : TOTOoo MANY AIRPORTSMANY AIRPORTS

BIG LIE NUMBER 5 : NO MORE LOW FARESBIG LIE NUMBER 5 : NO MORE LOW FARES



60% smaller terminal build60% smaller terminal build

ORK€180m

MRS €15m

For 5m pax capacity



A NATIONAL MONUMENTA NATIONAL MONUMENT



RyanairRyanair view view -- BUS STOPBUS STOP



NEW WORLDNEW WORLD

Point to point low fares traffic

Passenger/bag ratio - down from 1 to 0.4 bags / pax

On line check in - 99% – desks for bag drop only

Schedule designed around operation

25 minute turn around (pre board pax into gate lounges)

Airport peaks - function of based aircraft (key driver)

Passenger participation – queuing, check in etc



NEW DESIGNNEW DESIGN

Check in desks create congestion - remove (DUB 8% for 38%)

Reduced, point to point baggage eliminates automation req

Pre-boarding gate lounges in preparation for short turnarounds

Passengers to gates – no dwell time in terminal

No retail in terminal – sandwich bars/newsagents in piers

Flexibility : 2 Code C = 1 Code D



Pay for bags = 1500kgs less per flightPay for bags = 1500kgs less per flight

Ground HandlingGround Handling

What do we want?What do we want?




PartnershipPartnership




Low cost handling for a low cost airline

How many low cost handling agents are here today?

Handling quotation in 2 minutes:

14 hours work in single B738 turnaroundApply your staff hourly rateAdd 30% for Ground Equip & Overheads= €???+ profit from airport commission + volume



Ground Handler training course (extended version)

Extended Version

2 minutes



Your job

90% on time departures at lowest cost

0.35 short shipped bags / 1000 pax

Meet airport revenue targets

Safety / Security

Remove all potential obstacles to this



Simple Procedures Simple Procedures -- IMPLEMENTEDIMPLEMENTED



Less of this ......Less of this ......



More of this More of this -- Tackle the difficult challengesTackle the difficult challenges

Hand BaggagePassenger BehaviourAirportsWork PracticesGround EquipmentOverheadsBad HabitsCostsStaff PerformanceStaff PromotionAccountabilityLess Conferences!



Become a low cost Ground Handling CompanyBecome a low cost Ground Handling Company

Create a cost conscious cultureConsolidate and reduce propertyRemove waste from operational supportRemove Ground Equipment waste (type & quantity)Make people aware and then accountable for their costsAdopt suitable labour model (seasonal / rosters) Eliminate overtime & absenteeismIncentivise (share the pain & the gain)Communicate (or others will do it for you)

Manage your COSTS, not your REVENUE

QuestionsQuestions

Charity calendars Charity calendars on sale afterwards!on sale afterwards!

ryanair 09 adrian dunne

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