Safety Intelligence

Steve Predmore, VP and Chief Safety Officer

Bristow Group

Phase 1

Sharing Events

Enhancements to Phase 1 for significant or industry wide events – What:

• Quick notification (within 48 hours)

• Identification of immediate actions when known

• Try to reduce bilateral conversations so that people doing the investigations don’t get sidetracked

• Briefings on results of investigation as available

• FAQ list

• Joined up strategy and communications where appropriate

Phases 2-3

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Phase 2: Causal and Contextual Information

Phase 3: Operational Data (“Big Data”)

Bringing People, Data, and Tools Together

HeliOffshore:

Data

Subject Matter Expertise

GE:

Digital Platform and Technology

“Big Data” Analytics

Third Party Provider:

Data Entry & Analysis

Business Intelligence Tools

Safety Intelligence

System

??

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Aggregation Systems

GE Hosted EMS (aggregated)

SDMS Dashboards

Large Operators

Small Operators

Customer Partition

Customer Partition

Customer Partition

Other Users (industry advisors, engineers,

academia)

Through Information Sharing, our industry can better determine…

• Prevalence and trends of operational safety events

• Causal, contributory, and contextual factors

• Risk and performance over time, by fleet/regions etc.

• Industry Risk Assessments and priorities

• Sharing of lessons learned and good practice

• Effectiveness of safety activity in the frontline

• Feedback to people on their performance in the system

Organisational data collection & application to drive value proposition

Simon Stewart, Babcock Aviation Sector Mission Critical Services

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• How do we detect the performance from what we think is happening to what is actually happening

What is the function of Safety Performance? To detect practical drift

Keep this slide

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Organisational/industry data drives safety performance

• Common performance monitoring mechanism across organisations and industry

• Customised insight into operations, industry issues, risks and trends

• Improved operational performance

• Provides the ability to adapt to change

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ASIAS and EU ECCAIRS

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Data setting metrics and driving continuous improvement

Culture

Measurement

& Metrics

Competencies

WorkforceInvolveme

nt

Training

drives

resultin

g in

improving

Incr

easi

ng

acce

pta

nce

Global picture of our industry data is necessary

Understand data correlations

Know what you know (or don’t know)

Balance cost vs. possible system output

Identify emerging risks and facilitate corrective action tracking

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From data to operational performance:Operational example: Vision Monitor System

Break down information silos

Collect data

Monitor relevant Performance Indicators

Identify hazards

Mitigate risks

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Use Organisation and Industry data to identify risk areas & set performance indicators

Note: Example dataset only

SMS: From Reactive to Proactive Safety

Lagging Current Leading

An oversight approach which sets goals for the desired outcomes (safety objectives)& measures performance against them

Safety Intelligence Part 1

Proactive safety – addressing risks before they impact our operations

Learning from Accident Investigation

Robbert Strating, Hevilift

Potential of HeliOffshore

• HeliOffshore has tremendous potential for appropriate collaboration.

• What can we, as an industry learn from this?

• Can we use HeliOffshore to increase collaboration and improve responsiveness?

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1. How can we use our Association better to assist small to medium Operators following an accident or incident?

2. Do we want to setup a rotary wing accident global deployment capability under the HeliOffshore umbrella to improve responsiveness and provide expertise to AIBs and smaller Operators?

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Discussion and improvement actions

3. Do we want to setup a Fleet specific safety improvement capability (Fleet Task Groups) with commitment from the OEM’s targeting specific safety initiatives

4. Any other learnings or improvement suggestions?

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Discussion and improvement actions (continued...)

Introducing Real-Time HUMS

A Collaboration between PHI, Sikorsky and Metro Aviation

AN INNOVATIVE COLLABORATION TO KEEP AIRCRAFT FLYING SAFELY

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The Background

• PHI observed a gap in technology on our aircraft that wasn’t available

• When crews leave a base and go offshore – they are on their own……

• i.e – if a light or notification, or malfunction occurs in flight, the crew deals with it and makes decisions themselves

• Review of HUMS data only occurs once the aircraft lands and the data is transmitted to HUMS technicians

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Ground Monitoring

AccelerometersData Transfer

Unit

PC Card HUMS Ground

Station

Maintenance

Data

Computer

Debrief & Exceedance

Display

Plotting & Trending

Engine Health

Rotor Track & Balance

Drivetrain Diagnostics

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ALL HUMS DATA HAS ONLY BEEN AVAILABLE BETWEEN FLIGHTS……

UNTIL NOW!

Working Together

• PHI, Sikorksy and Metro Aviation formed a collaborative team to address this gap in technology and to bring real time health data of the aircraft back to the ground stations

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• Provides real-time connectivity between the aircraft and the ground station, transferring critical and useful information from the S-92 HUMS system down to the ground station

• 10 second position reports are backfilled to the second vs. one or two minute position reports

• We can know exactly where the aircraft is at any moment in time

• Uninterrupted satellite connectivity and communication with the “push to talk” capability

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What Is Real-time HUMS?

Real-time HUMS Transmission

Aircraft

L-Band Satellite

PHI CommCenter

Engine indicating & crew alert system (eicas) display

Virtual Real-Time display of EICAS Information in PHI’s Communication Center

Mechanical Diagnostic Page

Virtual Real-Time display of Mechanical Diagnostic Page in PHI’s Communication Center

Green Bar – OkYellow Bar – AdvisoryRed Bar – Out of Tolerance

Push to Talk Communication

REAL TIME VOICE COMMUNICATION

Enhanced Customer Service

With Real Time HUMS technology, aircraft can now return back to service quicker and more efficiently

A Game Changer For Safety

• Pilots can now make the best possible decision for the best possible outcomes for themselves and the passengers onboard the aircraft

• Significantly enhances the efficiency and safety of our service

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The role of a trusted broker

Francois Lassale, HeliOffshore

Liz Ardila, GE Aviation

The role of HeliOffshore

Arbiter of reports & analysis

Driver of data governance

Maintain focus on current concerns

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Governance policies

Routine analytics – define baseline analytics

Report structure authorization – ensure both informative and protective

Authorized persons

Manage changes to process

Commission of Special Studies – process for approving deviations from routine reports

Create environment of control, rigor, and process

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Core Values (Credit to US Air Force)

Commitment to You, our customers

1. Provide you with a secure, integrated, and available solution while also demonstrating the lowest total cost of ownership

2. Become your #1 trusted advisor in the business which we compete and serve

3. Demonstrate excellence in all that we do whether seen as well as unseen

4. Create an environment that yields measurable results for both organizations (You & GE)

5. Become the team of choice for both skill and leadership development

- i.e. GE’s absolute best are working on our team in service to our customers

What can you expect from GE?

Integrity first

Service before self

Commitment to excellence

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2017 Users Conference … what customers are saying

Our work matters

Our customers

trust us

Our customers are varied

Our customers

don’t compete in

safety

GE presents as “real people”

“GE truly cares and take the time to make sure you are

confident in the use of their products.”

“Most valuable FOQA

conference in the industry.

Great event for collaboration

and learning. ”

“Gatekeeper breakout was

the most valuable

discussion time for our team.”

“Really impressed with

attention to feedback and

ongoing product development.”

“Problem solved in 15 minutes

that would have taken a month

over email.”

Role of a trusted broker … our responsibilities

• Secure your data

• Protect your identity

• Drive a collaborative framework

• Adhere to rigorous data governancestandards

• Support your initiatives

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Creating a secure environment… leveraging GE investment

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Protecting your identity as a participant

Produce meaningful reports

Drive discoveries

Manage identification concerns

Multiple deidentification layers

Aggregate statistics

Self-against-the-pool results

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Governance policies

Routine analytics – define baseline analytics

Report structure authorization – ensure both informative and protective

Authorized persons

Manage changes to process

Commission of Special Studies – process for approving deviations from routine reports

Create environment of control, rigor, and process

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Cultural change … our next steps

Maintain focus … move obstacles and press forward

Ask for help

Lend a hand

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