sage user network jim scott – general manager stuart lynn – head of r&d
TRANSCRIPT
Sage User Network
Jim Scott – General ManagerStuart Lynn – Head of R&D
My Vision for the Enterprise business...
“To create a true Enterprise business by delivering a series of compelling product and service propositions that are uncompromising in meeting customer needs, in order to drive financial performance and recommendation within of the mid market.”
The Mid Market Division...
3
Brendan Flattery
Mid Market Division
HR & Payroll Outsourced Services Business Partner and Retail
Tekton Enterprise
What’s important to me...
Customer
– Be “un-compromising in delivering what our customers want”
– Customer visits for all
– Listening to our customers – even when that is uncomfortable
Partners
– Ensuring that we support our Partners in delivering what you want
Evolving our offerings
– The market is changing – We need to acknowledge this
– Products and Services need to reflect this evolution
Stuart Lynn – Head of R&D...
•The Mid Market Portfolio
– Sage 200
– Line 500
– Sage 1000
– Snowdrop HR
– KCS RightSource Payroll
– Tekton (Evision, SiteStream, CIT)
•My journey so far...
Looking back...
•Strengths
– Strong heritage
– Thoroughbred ERP application
– Progressive CRM application(s)
– Well understood by Partners and Clients
•Opportunities
– Bias towards Sage 1000 (2/3 of capacity)
– Bias towards Line 500 (1/3 of capacity)
– Treating symptoms and not root cause
– Not enough focus on usability
– Ambiguous product direction and “The Business”
So we need a game plan...
•Repurpose and prioritise
– Increase our efforts on Line 500
– Maintain our efforts on Sage 1000, but in the right places
– Track down “The Business”
– Articulate a clear product and technology vision
•Technology vision (2 of 10 guiding principles)
– We will make best use of our development capability and capacity to deliver functionality we don’t have today, as opposed to rewriting what we (or other teams) have already developed.
– We will embrace the use of new technology where it makes R&D easier, faster, solves client problems, or provides competitive advantage, whilst at the same time taking care to minimise risk of introducing new (disruptive) technologies.
Looking forward...
•How we go about things will most definitely be different
– More focus on the client (software usability & key features)
– Leverage assets from around the Sage Group
– Sharing technologies (only write what hasn’t already been written)
– More collaboration and resource sharing to maximise effectiveness
– Agile development processes to speed up delivery
– Actively pursue innovation
•Some examples....
Technology vision...
Unified Customer View - Before...
Unified Customer View - After...
Mobile...
Many more opportunities...
•Usability (Navigation, ease of use, efficiency)
•Mobile
• Interoperability (Common ‘open’ Standards)
•Ecommerce (PROTX)
• Information Management
– Reporting (Paper, PDF, Electronic, Charting)
– Business Intelligence (Business Performance Management)
– Work Spaces (Customisable Portal)
• Interoperability with Microsoft Office (Google Apps)
•Payroll
•Human Resources
•Construction
•Services
Thank You...