salesforce.com customer company roadshow - service cloud
DESCRIPTION
Deliver Customer Service for the Connected World Customers will continue to do business with you based on the experience they receive. Join us to see how the successful organisations are increasing customer satisfaction and loyalty with the world's number one customer service application.TRANSCRIPT
Connect with your customers in a whole new way
A Whole New Way to Engage Customers
5BSmartphones
by 2017
Social
4.5BAggregated
users 50BConnected products
Mobile
Cloud58%Faster
deployment Connected
Your Customers Expect You to be EverywhereYour Customers Expect You to be Everywhere
Customer Service is Struggling
Your customers are social, mobile and
connected…
…but legacy systems aren’t.
Service platform for the Internet of Customers.
World’s #1 Customer Service App
+37%
Decrease in Support Costs
+35% Agent
Productivity
+40% +41%
CustomerRetention
+34%First Call
Resolution
Increased customer
satisfaction
Deliver Amazing Service Everywhere
KnowledgeBase
AnalyticsSocialEngageme
nt
CompanyCollaboratio
n
MobilePlatform
Customer Communitie
s
Serve customers anytime, anywhere
Embed service into every app
Solve cases faster with collaboration
2,000+ AppExchange apps
SLA Tracking
Multichannel
Service
Agent Desktop
Harness Customer Expertise in Social Communities
Build loyalty while letting customers help each other
Crowdsource expertise from the community
Escalate unanswered posts
Create branded Q&A and ideas +31%Increase in call
deflection
KnowledgeBase Cases
Mobile Service FilesSelf-
Service
CustomerCollaboratio
nIdeas
Help Your Customers with Desk.com
Simple ∙ Social ∙ Mobile
SocialSupport
BusinessInsights
MobileAccess
SimpleSetup
CaseManagement
Self-Service
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Copyright 2013 Duarte Inc. Confidential.
Thank You
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