sample lists of training module

8/6/2019 Sample Lists of Training Module

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SAMPLE LIST OF TRAINING MODULES

1. PUBLIC SPEAKING & PRESENTATION SKILLS PROGRAM

OBJECTIVES

Master the skills and strategies of effective public speaking

Plan, prepare, and deliver effective business presentations professionally

Speak confidently without stage fright before groups of audience with

enthusiasm.

Build self-confidence, overcome shyness, and manage presentation-

nervousness.

Create instant rapport with any audience and build audience interest.

Develop effective non-verbal skills (body language) to enhance their

presentations.

Plan, prepare and deliver impactful, dynamic and effective presentations that

get

results.

Customise and professionally deliver presentations that wins the confidence of

others.


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Select, create and integrate visual aids effectively to maximise the outcomes of

their professional business presentations.

CONTENTS

Public Speaking and Presentation Skills

Need for effective public speaking and presentation skills

Dynamics of successful public speaking

Successful presentation dimensions

Common challenges in public speaking

Audience-focused business presentations

Effective Presentation Competencies

Why presentation skills?

Effective and professional presentations

Effective presentation model

3 Elements of a perfect presentation

Power Presentation Dynamics

Positive presentation affirmations

Enhancing confidence and enthusiasm

Visualising presentation success

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Analysing Presentation Requirements

Presentations purpose

Needs and agendas

Audience profile

Venue and Time requirements

Presentation requirements and agenda

Developing Presentation Objectives / Outlines

Clarifying agendas

Defining and Mastering subject

Researching and Focusing

Organisations and Structure

Audience analysis

Audience profile (background, knowledge, values)

Gaining rapport with audience

Powerful Presentations Principle

Useful assumptions when presenting

The Information processing system

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Understanding your Senses

Understanding your sensory acuity

Impacting the audiences senses

The Visual system (Image, stance, facial expressions, gestures, movement,

rapport, anchoring, visual aids, environment)

The Auditory system (Listening, voice control, sound & noises, words, phrases

& sentences, rapport, anchoring, presentation aids, environment)

The Kinaesthetic system (Movements, Touch, Anchoring, Rapport,

Environment)

Impactful Audio-Visual-Aids (AVA)

Selecting AVAs

Creating AVAs

Integrating AVAs effectively

Managing Question & Answer Time Effectively

Anticipatory Q & A

Dealing with hostile questions

Reframing principle

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Duration: 3 days

Participants: All Levels @ 20 pax per session max.

2. STRATEGIC MANAGEMENT WORKSHOP

OBJECTIVES

To assess and diagnose organizational strengths and weaknesses in an attempt to

develop a distinctive competencies

To be able to set organization above and apart from it competitors.

To be able to take a rational approach to strategic management from planning to

problem solving & decision making.

To be able to develop a strong organization with effective action plan as

required.

To prepare organization to the greatest height with more confident and zest.

CONTENTS

Part I Understand The Need To Change

Review on the organizational current Vision and Mission

Organization Internal Analysis The Past & Present Performance

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Part II Problems Identification: Brainstorming Session

Part III Problems Analysis The SWOT Analysis

Part IV Presentation on SWOT Analysis

Part V Decision Making & Developing Action Plan

Setting up Task Force SWOT Committee

Duration: 3 days

Participants: Managerial & Executives Level @ 30 pax max.

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3. EFFECTIVE LEADERSHIP PROGRAM (EXCLUSIVE)

Based on Management by Love: A Holistic Approach for Effective Management of

Relationship in Inspiring and Motivating Employees Towards Achieving

Organizational Vision The Leadership Perspective

OBJECTIVES

Understand the dynamics of effective, charismatic and excellent leadership.

Demonstrate excellent leadership qualities and be able to lead and influence

peers, and co-workers to met the departmental and organizational goals.

Identify various leadership styles and select the most appropriate styles based on

workplace situations.

Understand the essentials of successful team building and team leading at

workplace.

Master the basics of resolving conflicts, problems solving, coaching and

counseling.

CONTENTS

Module 1 : Leadership Dynamics & Styles

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Effective leadership dynamics

Ingredient and qualities of charismatic leaders

The leadership challenge

Situational leadership

Autocratic leadership

Democratic leadership

Empowering leadership

Facilitating leadership

Module 2 : Paradigm changes in leadership

From driving to leading styles

From pushing to pulling styles

Effective delegation and leading

Effective empowerment and leading

Interpersonal. Informational and decisional roles

Module 3 : Maximising leadership competencies

Building up confidence

Time management mastery

Planning skills mastery

Influencing and persuasion mastery

Effective human relations mastery

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Effective motivation mastery

Effective coaching and counseling mastery

Module 4 : Leadership and Team Building

Team building dimensions at workplace

Building synergistic and cohesive work teams

Building winning teams

Enhancing team creativity and productivity

Resolving team conflicts and problem solving

Module 5 : New Paradigm of Leadership & Management

The Purpose of Business

Managing a Business

Management Means Relationship

Managing Vs. Leading

Unfavorable Attributes of Todays Managers

The Management Value Orientation

Love, Business, and Leadership

Understanding the Corporate Vision, Mission, and Core Values

The Management by Love Theory

The General Theory and Overview of Love

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The Maslow Hierarchy of Human Needs

The Basic Principles Underlying Management by Love

The CARESSESApproach: How to Make Your Employees to Fall in Love

with You!

Group Discussion & Presentation

Duration: 3 days

Participants: Managerial & Executives Level @ 30pax max.

4. TRAIN THE TRAINERS PROGRAM

OBJECTIVES

Identify the roles and responsibility of an effective trainer.

Understand the step by step process of an effective training.

Identify the dos and donts during the training delivery.

Understand how to optimize the whole training process toward achieving

organizational objectives.

Building quality trainers in developing participants for excellent.

CONTENTS

Introduction: Welcome to the World of Training!

The 3D Trainer Grid

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Understand the Principle of Learning Theory

Effective Learning Environment

Pre-Training: Preparing to Train

The 5 Ws Questions to Ask

The 14 Vital Steps Structured Training

Understand Participants Profile & Background

Preparation of Training Needs Analysis (TNA)

During Training: Training Delivery

Preparing to Teach Names & Faces, Icebreakers

Communication & Your Voice

Mannerism, Grooming, and Your Image The Dos & Donts

Understand Effective Training Approach / Facilitating Skills

Types of Body Language The P.E.O.P.L.E

Using Various Training Techniques / Methods

Audio Visual Support

Seating Arrangement

Post-Training: What to Do

Participants Assessment & Report

Consultants Assessment & Report

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Training Post Mortem / Follow-up Session

Participants Action Plan

Duration: 2 days

Participants: Existing In-House Trainers & Those Who Are Interested In

Becoming Trainers @ 20 pax max.

5. TEAMBUILDING MANAGEMENT BY LOVE PROGRAM (EXCLUSIVE)

OBJECTIVES

To develop organizational culture with shared values towards organizational

vision

To reinforce the key principles in creating and developing high self-esteem

individuals as well as high performance teams with greater responsibility

To recognize leadership skills and increase the ability to resolve team problems

To develop high performing teams in preparing the organization for competitive

business environment in the future with added confident and zest

To enhance individual self confidence and self esteem with high skills and

competencies to face work challenges and to be accountable to business goals and

objectives

CONTENTS

Module 1 : Understanding Organizations Vision, Mission, And Core Values

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Committed to a Common Purpose & Performance Goals

Establishing Positive Corporate Culture Organizations Expectation

Understanding Individual & Department Roles & Functions

Module 2 : Understanding The Barefoot Principles of Management by Love

Theory

Understand the Basic Concept Underlying the Barefoot Principles

The LOVE Theory

Identifying the 8 Elements of LOVE

The CARESSES Approach in Working Together as a Winning Team

Module 3 : Developing Team Synergy For Higher Productivity And Profitability

The Power of Synergy in Building a Winning Team

Understanding The Importance Of Team Ethics And Mannerisms In

Building High Team Spirit

Building High Morale Team Members

The Ten Commandment of Human Relations

Understanding Communication Process for Effective Team Synergy

Information Vs. Communication

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Module 4 : Understanding Ways To Resolve Team Conflict

Problem Solving and Decision Makings

Creativity & Think Out of the Box

Dealing with Obstacles

Module 5 : Leadership Competencies for Team Success

Understand Characters of Leaders

Managing a Team Vs. Leading a Team

New Paradigm Shift in Leadership

Ingredients and Qualities of Effective Leaders

Duration: 3 days / 2 nights

Participants: All Levels @ 30 pax per session max.

6. STRATEGIC THINKING IN RETAIL PROGRAM

OBJECTIVES

Understanding the importance of strategic thinking in positioning their

business competitively

Distinguishing themselves from their competitors in the minds of their target

customers

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Examining the impact of cross functional business perspectives that strive for

excellent and effective business decisions at all levels

Increasing financial sophistication and skill in asset management to ensure

optimum financial results

Enhancing skill in working through people to achieve effective

implementation, encourage collaboration and creativity, and retain valued

employees

CONTENTS

Module 1 : Overview of Strategic Thinking in Retail

The Concept of Strategic Thinking

The Importance & Goals of Strategic Thinking

Understand the 3 Seemingly Simple Elements in Strategic Thinking

Module 2 : The Strategic Thinking Approach in Retail

Understand the 5 Key Phases in Retail

Understand Key Success Factor

Understand the Strategic Framework in Retail

Understand What is Retail Business Strategy

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Module 3 : Defining Vision and Mission of an Organization

Creating Shared Values

Creating Customer Values

Understanding Strategic Audit The Internal & External Appraisal

Module 4 : Developing Sales & Marketing Strategy in Retail

Segmenting Markets The MAES Requirements of Segmentation

The Six Ps of Retail Mix for Marketing Plan Development

Analyzing the Marketing Plan

Achieving Sales Target

Maximizing Profit, Minimizing Cost

Duration: 2 days

Participants: Retail Managers and Executives, Retail Entrepreneurs @ 30 pax per session

max.

7. RETAIL OPERATIONS PROGRAM

OBJECTIVES

To define retailing and demonstrate its importance

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To impart knowledge in educating participants the retail business activities

To instill effective skills and competencies required in day-to-day job

To instill the importance of effective communication internally & externally

To highlight the importance of positive mental attitude and behaviors in

determining individual success

CONTENTS

Understanding Retail & Its Environment

Work Effectively in a Retail Environment

- Act responsibly

- Act in a non-discriminatory manner

- Follow routine instructions

- Perform routine housekeeping duties

- Organize & clean work area

Operating retail equipment

Applying routine store security

Perform stock control procedures

- Receive and process incoming goods

- Rotate stock

- Participate in stock-take

- Re-order stock

- Dispatch goods

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Communicating in the workplace

- Establish contact with customers

- Work in a team

- Maintain personal presentation

- Read & interpret retail documents

- Use numbers in the workplace

Interacting with customers

- Deliver service to customers

- Respond to customer complaints

- Receive and process sales orders

- Identify customers special requirements

Motivation & Self Development

- Understand Positive Mental Attitude

- Instill High Self-Esteem & Pro-active

- Ethics & Mannerisms

Durations: 2 days

Participants: Retail Sales Assistants, Promoters, Retail Supervisors @ 30 pax per session max.

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8. EFFECTIVE SUPERVISORY SKILLS PROGRAM

OBJECTIVES

To instill in participants the essential qualities and knowledge on principles of an

effective supervisors.

To equip participants with all required skills and competencies to perform better in

their job.

CONTENTS

Understanding supervisory roles and responsibilities

What are the essential qualities of a supervisor.

How to apply the four basic supervisory skills: Planning, Organizing,

Controlling,

and Directing

How to delegate and get results

How to counsel and coach subordinates

How to manage difficult subordinates

How to motivate subordinates

How to lead an effective team of subordinates

How to establish effective human relations and interpersonal skills

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Problem solving and decision making

Supervisory Workshops & Case Studies

Duration : 3 days

Participants : Supervisors, Assistant Supervisors, Senior Administrators, Junior

Officers @ 30 pax per session max.

9. EXCELLENT CUSTOMER SERVICE PROGRAM (EXCLUSIVE)

Based on Management by Love: A Holistic Approach for Effective Management of

Relationship in Inspiring and Motivating Employees for Excellent Customer

Service

OBJECTIVES

To instill in the participants a sense of awareness on the importance of

customer

service.

To enhance participants skills and competencies for excellence customer

service.

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To satisfy customer needs and promote customer goodwill

To enhance the organization corporate image towards achieving its goals

To instill love values and retain customers for higher profitability.

CONTENTS

Module 1 : Understanding Your Customers Profile

A Quick Inventory on Customer Orientation

Customer Profile Analysis

The Customer In You

Identifying Customer Needs

5 Dimensions In Assessing Effective Customer Service

5 Ways In Identifying Customer Needs

Module 2 : Quality Attributes of Effective Customer Service Personnel

The 4 Quadrants of Employees Attitude Towards Customer Service

The Internal Attributes

Positive Mental Attitude

Positive Self Image

Open Mindedness

Attitude Vs. Aptitude

Feeling Vs. Thinking

Enthusiasm & Self Esteem

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Module 3 : Competencies Required for Effective Customer Service

Understand Customer Service Ethics

Effective Communication Skills

Corporate Image: Role of Front-liners

Personal Image Enhancement

Basic Courtesies: Attending, Following and Reflecting Skills

Handling Difficult Customers

Handling Customer Complaints

Dos and Donts in Customer Relations

Body Language & Posture

Telephone Courtesies

Module 4 : The Management by Love Theory & Concept in Providing Effective

Customer Service

The General Theory and Overview of Love

The Management by Love Theory

The Maslow Hierarchy of Human Needs

The Basic Principles Underlying Management by Love

The CARESSESApproach: How to Make Customer to Fall in Love with

You!

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Group Discussion & Presentation

Duration : 3 days

Participants : All Levels @ 30 pax per session max.

10. EFFECTIVE SELLING SKILLS PROGRAM

OBJECTIVES

To instill in the participants the importance of effective sales presentation.

To instill the skills required for a more impact sales presentation.

To develop not just selling skills but skills in establishing customer relationship.

To motivate participants to face challenges and obstacles in order to succeed and

grow prosper in sales.

CONTENTS

Importance of Sales Presentation

Attributes of Professional Sales People

Essential Ingredients of Effective Sales Presentations

How to Make a Powerful Oral Sales Presentation

How to Develop an Effective Sales Presentation

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Components of Effective Sales Presentations

How to Acquire New Business

How to Maintain Customer Relationship

How to Face a Competitive Selling Situation

How to Handle a Objections

Case Studies

Duration : 3 days

Participants : Sales Personnel, Entrepreneurs and Those Who are Interested in Sales

@ 30 pax per session max.

11. EFFECTIVE ENTREPREUNERSHIP SKILLS PROGRAM

OBJECTIVES

To develop participants to become a highly motivated and competent

entrepreneur.

To instill a positive mental attitude in developing business opportunity.

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To develop personal attributes and qualities to participants for business success.

CONTENTS

Welcome to the World of Entrepreneurs

What is Entrepreneurs

Attributes of Successful Entrepreneurs

The Dos and Donts in Entrepreneurship

The Power of Positive Mental Attitude (PMA)

Building An Inner Strength

How to Seek Business Opportunities

10 Strategies for Successful Business Entrepreneurs

Monitoring & Controlling Financial Aspect of Business

Business Workshops & Case Studies

Duration : 2 days

Participant : Present and Future Entrepreneurs @ 30 pax per session max.

12. STAFF MOTIVATION & EXCELLENT WORK ETHICS PROGRAM

Based on Management by Love: A Holistic Approach in Inspiring and Motivating

Employees for Higher Productivity and Successful Living

OBJECTIVES

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To focus on a paradigm shift in values, habits, and styles of thinking that

will instill the desire to change for higher productivity.

To develop high morale and ethical employees to enhance organization

corporate

Image

To motivate participants to have sense of commitment towards job and

sense of

belonging towards the organization.

CONTENTS

Understand the Definition & Concept of Excellence

Why Change is Needed

- Obstacles To Change And How To Overcome It.

- The 5Ws & 1 H of Change

How to Handle Frustration and fear, and to Avoid Procrastination

Formula for Success: D + A + HR

The Power of Choice

Attributes of Excellent Employees

The Four Quadrants of Employees.

Your Office Etiquette.

- Ten Tips for the Office

Effective Communication and the Importance of Listening.

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- Communication vs. Information

- The Power of Listening

20 Tips in Enhancing Self Esteem & Values

8 Characters of Love for Successful Living

Duration : 2 days

Participant : All Levels @ 30 pax per session max.

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