sample sow_security services

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Draft Template: This is a generic template for country office sec urity services. Please read carefully and make adjustments to reflect the needs of the specific c ountry. You must seek the input of key stakeholders (i.e. regional security advisor, country security manager, country director, country manager, GSDPR) during the development of your SOW. Country Offices: Add a paragraph providing background information on the country·s specific security situation. For example descriptions regarding any current security concerns in the country, e.g. crime, thefts, threats, post-conflict situations, etc. STATEMENT OF WORK Security Services in Country Office 1. BACKGROUND 1.1. The information in this Statement of Work (SOW) describes the objectives and requirements that the International Bank for Reconstruction and Development (IBRD)/International Finance Corporation (IFC) has in seeking a contractor to provide general security guard services for the World Bank Office in [City, Country ]. This State ment of Work shall b ecome an integra l part of any contract subscribed between the IBRD/IFC and the awarded Contractor. 1.2. The World Bank Group is an international organization whose fundamental mission is to promote sustainable economic development and to reduce poverty in developing countries. The World Bank Group consists of five closely associated institutions: the International Bank for Reconstruction and Development (IBRD); International Development Association (IDA); International Finance Corporation (IFC); Multilateral Investment Guarantee Agency (MIGA); and the Internationa l Centre for Settlement of Investment Disputes (ICS ID). The World Bank requires security management and guard services for the locations, days and hours shown in this document. The guard force is a key element of the World Banks security program and one example of our commitment to provide a safe and secure working environment for our employee s, contractors, and visitors. 2. SCOPE OF WORK Current Operations The following information describes the World Bank/IFC Office in [ City, Country ] current security operations arrangements: [  provide below a general description of the current security operations at the country office] 2.1. Administration - The security management responsibility of the World Bank/IFC Office, [ City ] is assigned to the [title of   position of WB/IFC Country Office staff responsible for security operations]. 2.2. Location of Country Office: [  full address of Country Office] Number of Floors: [specify number of floor(s) and floor number(s), e.g one - 16 th Floor ]. Square feet covered: [e.g approx 700 sq. ft ]. Areas that require special attention: [specify area e.g. entrance lobby, parking garage (if any), etc.] 2.3. [P rovide elaboration of the current security guards arrangements in the Country Office.  ]

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Page 1: Sample SOW_Security Services

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Draft Template: This is a generic template for country office security services. Please read

carefully and make adjustments to reflect the needs of the specific country. You must seek the

input of key stakeholders (i.e. regional security advisor, country security manager, country

director, country manager, GSDPR) during the development of your SOW.

Country Offices:

Add a paragraph providing background information on the country·s specific security

situation. For example descriptions regarding any current security concerns in the country,

e.g. crime, thefts, threats, post-conflict situations, etc.

STATEMENT OF WORK

Security Services in Country Office

1.  BACKGROUND

1.1.  The information in this Statement of Work (SOW) describes the objectives and requirements that

the International Bank for Reconstruction and Development (IBRD)/International Finance

Corporation (IFC) has in seeking a contractor to provide general security guard services for the

World Bank Office in [City, Country ]. This Statement of Work shall become an integral part of any

contract subscribed between the IBRD/IFC and the awarded Contractor.

1.2.  The World Bank Group is an international organization whose fundamental mission is to promote

sustainable economic development and to reduce poverty in developing countries. The World

Bank Group consists of five closely associated institutions: the International Bank for

Reconstruction and Development (IBRD); International Development Association (IDA);

International Finance Corporation (IFC); Multilateral Investment Guarantee Agency (MIGA); and

the International Centre for Settlement of Investment Disputes (ICSID). The World Bank requires

security management and guard services for the locations, days and hours shown in this

document. The guard force is a key element of the World Banks security program and one

example of our commitment to provide a safe and secure working environment for our

employees, contractors, and visitors.

2.  SCOPE OF WORK

Current Operations

The following information describes the World Bank/IFC Office in [City, Country ] current security

operations arrangements: [ provide below a general description of the current security operations at 

the country office]

2.1.  Administration - The security management responsibility of the World Bank/IFC Office, [City ] is

assigned to the [title of    position of WB/IFC Country Office staff responsible for security 

operations].

2.2.  Location of Country Office: [ full address of Country Office]

Number of Floors: [specify number of floor(s) and floor number(s), e.g one - 16th Floor ].

Square feet covered: [e.g approx 700 sq. ft ].

Areas that require special attention: [specify area e.g. entrance lobby, parking garage (if 

any), etc.]

2.3.  [P rovide elaboration of the current security guards arrangements in the Country Office. ]

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Example

There are two unarmed guards working on a two 12 hour shift basis (6am ² 6pm and 8 am ² 8

pm), Mondays through Fridays. Guard coverage on Saturdays is required only if maintenancepersonnel are working at the office. Their current responsibilities are the following:a.  Visitor screening and registration.

b.  Mail reception and screening procedures.c.  Control of incoming / outgoing materials and equipment.d.  Alternating roving patrols inside Office facility.

e.  Assistance in emergency / evacuation situations.f.  Coordination with office complex Security personnel.g.  Maintenance personnel screening and registration.

h.  Active members of Office Emergency Brigade.i.  Fire extinguisher operation.

TipAs a reference for competitiveselection the initial contract period is

usually one year with four options ofone year extensions.

2.4. 

Period of Performance

2.5.  The period of performance for work under this

SOW, is from [date of contract commencement ]

through [date of contract completion] with [insert 

number of possible extensions in numbers and 

wordings] additional one-year option periods. The

base period will serve as an evaluation phase to

assess the capabilities of the contractor. The World Bank/IFC may exercise the option

period(s) based upon satisfactory performance by the contractor, the county office needs and

the organization.

2.6.  Performance of work against this SOW shall commence upon the Contractors execution of 

the World Banks contract.

3.  PERFORMANCE REQUIREMENTS 

3.1.  The contractor shall provide all the necessary personnel and supplies needed to perform the

services required in this contract. The contractor must comply with all applicable

requirements established by the Government of [Country ]. The Contractor shall comply with

and enforce all orders, policies and/or procedures issued by the World Bank.

3.2.  The Contractor shall furnish the security services in accordance with industry standards,

including but not limited to:

1.  Provide access control to all World Bank/IFC owned, leased, or controlled facilities and

properties by visual inspection of World Bank/IFC issued building passes or search andother approved identification media.

2.  Perform luggage, handbag, suitcases search and inspection manually or using a handheld

metal detector.

3.  Provide information and assistance to all World Bank/IFC visitors, guests and employees.

4.  Respond to events such as security alerts, probable criminal acts, civil demonstrations,

and altercations occurring on World Bank/IFC property.

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5.  Respond to life threatening situations such as medical alerts, fire alarms, suspected or

actual crimes and other related situations occurring on World Bank/IFC property. This

shall include:

  Assuring that all the appropriate alarms are sounded and building occupants alerted in

the event of an emergency.

  Assisting in evacuating all occupants from buildings and other properties.

  Assisting in coordinating communications and notifications among law enforcement

personnel, World Bank/IFC staff, and other emergency response elements in the

event of an emergency.

6.  Provide for checks and/or patrols to monitor security, safety and building systems.

7.  Perform package and other security related inspections, as directed.

8.  Direct and control vehicular and pedestrian traffic, as directed.

9.  Receive, issue, and account for keys and locks issued to the World Bank/IFC buildings,

offices, gates and other controlled or restricted areas requiring key access.

10. Monitor and operate the CCTV, recorders, intrusion alarms, fire alarms, security radio net,

guard monitoring system and other security or safety equipment owned or controlled by

the World Bank/IFC.

11. Observe building occupants and report instances of non-compliance with securityprocedures to the World Bank/IFCs representative.

12. Detect and prevent, as authorized under law, persons attempting to gain unlawful entry to

World Bank/IFC buildings and properties.

13. Report unsafe or hazardous conditions that require immediate corrective action by the

building maintenance staff, landlord or other personnel.

14. Summon medical assistance for persons who are ill or injured on World Bank/IFC

properties.

15. Prepare and maintain Incident Reports for events identified in General, Post, Supervisory

and Special orders. Incident Reports will be furnished by the Contractor to the World

Bank/IFCs representative within 24 hours.

16. Maintain a 24-hour duty log of all security-related activities, violations, or events.

17. Conduct preliminary and follow-up investigations on incidents and/or complaints as

directed by the World Bank/IFCs representative.

18. Ensure that all reports and other documents, e.g. Incident Reports, Logs, are written

clearly, legibly and accurately.

19. Conduct after-hours security inspections for building security, fire, and safety purposes.

20. Provide additional guard coverage during special events and emergency situations to

protect World Bank/IFC facilities, employees, properties, and guests, as requested by the

World Bank/IFC.

21. Provide the security personnel at the fixed posts with fully trained and qualified

replacement personnel (breakers) to allow for comfort, personal needs, stress, meals, or

other situations requiring absences from post.

22. Assure that General, Post, Supervisory and Special Orders and other documentation are

maintained in good condition and kept updated as required.

23. Perform bodyguard or security escort duties for persons on World Bank/IFC properties as

directed.

24. Ensure compliance with local labor laws to ensure that no individual guard works more

than the maximum allowable time in a twenty-four hour period and no more than the

maximum allowable days without a break.

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Tip

Highlight the posts requiringsufficient command of English.

For example Security Supervisorsand Guards assigned to theCommunications Center and

public access control duties.

TipAdd other responsibilities thatmay not be listed above but

are needed in Country Office

25. Work with the host government police and other

international organizations in furtherance of these

duties as instructed by the World Bank/IFC.

26. Perform other duties as may be specified in this

contract.

Generic Contractors Personnel Qualifications

3.3.  The Contractor shall ensure that all personnel assigned to this contract meet the following

minimum standards:

1.  Be able to effectively understand and carry out written rules, orders and instructions

2.  Be able to effectively communicate with World Bank/IFC employees and guests

3.  Be able to compose precise, short paragraphs, written reports that are required under this

contract

4.  Possess or be eligible to obtain a valid drivers license for operating motor vehicles as may

be required in the performance of this contract.

5.  Possess the physical and psychological stamina for prolonged walking, standing, sitting,

and stooping.6.  Be cognizant of the fact that the security officer may

have to confront or challenge violent or potentially

violent persons.

7.  Be at least 21 years of age and apparent good health.

8.  Be able to relate and interact effectively and

properly with members of the public.

9.  Be of good reputation and character.

10. The Security Manager shall be fluent in written and

spoken English.

3.4.

 The World Bank/IFCs representative maintains the right to review the employment records of those guards assigned to the contract.

Specific Contractors Personnel Responsibilities and Qualifications

3.5. The World Bank/IFC encourages the contractor to offer positions to incumbent staff unarmed

guards upon approval of the [title of    position of WB/IFC Country Office staff responsible for 

security operations].

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Example

In this section you should list the positions, responsibilities and required qualifications that the contractor is required to have in order to meet current or future country office needs. When developing thissection seek advice from regional security administrator or country security manager. Following are

examples of typical positions listed in a security contract:

SECURITY MANAGER 

Responsibilitiesa.  Reports to the Bank·s [title of position of WB/IFC Country Office staff responsible for security

operations], administers, manages, trains and supervises Contractor·s unarmed and armed guard

force and serves as principle security advisor to the [title of position of WB/IFC Country Office staffresponsible for security operations], and, in the absence of the [title of position of WB/IFC Country

Office staff responsible for security operations], to the Country Manager.

b.  Maintains liaison with security officers and military officers from international organizations anddiplomatic missions and the appropriate security and police officials from the host government.

c.  Revises, maintains and, with the approval of the [title of position of WB/IFC Country Office staff 

  responsible for security operations], or Country Manager, exercises contingency plans for emergencies at World Bank/IFC facilities (ex: fire, bomb threat, rocket attack, civil disorder,

medical) to include contingency plans for evacuation and relocation.d.  Conducts security briefings for newly arrived permanent staff, visiting mission staff and specialized

briefings for all staff when the situation requires.

e.  Maintains, revises and distributes as required all World Bank/IFC contingency and emergencyplanning documents, files and policies as directed by the [title of position of WB/IFC Country Office

 staff responsible for security operations].f.  Maintains accessibility for WB/IFC on a 24 x 7 x 365 basis to address any issues, situations or problems

that may occur.

Qualificationsa.  Fluent in English (read, write, speak) with working knowledge.b.  Two years related experience in [Country] or similar environment and a minimum of «. years of

international experience.c.  Minimum 10 years of police, security or military experience.d.  Demonstrated experience in all aspects of security, guard force, protective operations, anti-terrorist

driving management, supervision and training.e.  Excellent oral and written communications skills and proficient in word processing, power point and

spread sheets.f.  Minimum 3 years of experience in supervisory/managerial positions.g.  Minimum 5 years of experience in dealing/liaising with international and government organizations.

h.  Licensed to carry weapons.i.  Proficient in the use of authorized weapons and in the use of non-lethal means of control.

SECURITY SUPERVISOR Responsibilities

a.  Reports to the Security Manager, provides shift supervision of the unarmed and armed guard

force and Bank staff drivers.b.  Schedules work hours and days for above personnel.c.  Conducts inspections of guard posts to insure all personnel meet the requirements of the

contract.d.  Documents, counsels and takes appropriate disciplinary action when required.

Qualificationsa.  Basic knowledge of English (read, write, speak) and good oral communications skillsb.  Minimum of 3 years of police, security or military experience.

c.  Minimum of 3 years of supervisory experience.

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Example (continue)

INTERNAL UNARMED GUARDSResponsibilitiesa.  Provide access control by inspection of World Bank/IFC issued building passes or other approved

identification.

b.  Provide information and assistance to all visitors, guests and staff.c.  Respond to events such as security alerts, criminal acts, civil demonstrations, and suspicious activity

and alerting staffd.  Monitor and conduct after hour inspections of internal security, fire/life safety and building

environmental systems.e.  Perform package and other security related inspections.f.  Report instances of non-compliance with security procedures and unsafe or hazardous conditions

to the Security Supervisor.g.  Provide additional guard coverage during special events.h.  Perform security escort duties for persons.

i.  Perform other duties as may be specified in this contract.Qualificationsa.  Basic knowledge of English (read, write, speak) and good oral communications skills.

b.  Minimum of 2 years experience in the same field of work with reputable international organization.

REQUIRED POSITIONS AND GUARD POSTS WITH HOURS/DAYS OF SERVICE 

Position/Post Location Function Hours ofCoverage

Hours aWeek 

Security

Manager 

World Bank/IFC

OfficeSecurity Management

10 hours/day

6 days/week 60

SecuritySupervisor 

World Bank/IFCOffice

Supervise the GuardForce

24 hours/day7 days/week 

168

Unarmed

I

nternal Guards

Roving Positionwithin World

Bank/I

FC OfficeComplex

Patrol Internal OfficeGrounds, Inspect Security

and Building Systems,Respond to Emergencies

24 hours/day

7 days/week 

168

Pre-employment Screening

3.6.  The contractor shall conduct an investigation of the reputation and character of each

employee applying to work under this contract. The Contractor shall not assign personnel to

this contract until the investigation is completed and the results determined to be favorable.

Favorable, in this context, means: the applicant has not been convicted of a serious crime;

there is no indication that the applicant has used illegal drugs or alcohol while working; that

personal references and former employers recommend the applicant for a position of trust

and responsibility; and there are no other obvious disqualifying factors regarding the

applicants reputation and character. The Contractor shall maintain the results of the

investigation during the life of the contract. The World Bank/IFCs representative shall have

the right to review all investigative results and records for personnel assigned or proposed for

this contract. The investigation shall include, as a minimum, the following elements:

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1.  A check of criminal files, as authorized by local laws, at locations where the applicant has

lived, worked, or gone to school during the last seven years, or to the applicants 18 th 

birthday, whichever period is shorter.

2.  An employment check going back for the past five years, or to the applicants 18 th 

birthday, whichever period is shorter.

3.  A check of at least three personal references.

3.7.  The contractor must maintain, at a minimum, the following documents in the personnel

record of each employee assigned to work at the World Bank/IFC premises:

a.  individual performance record

b.  work application and supplemental data

c.  background investigation information

d.  individual training

e.  photograph

f.  one (1) set of fingerprints

Professional Conduct

3.8.  All contractor personnel assigned to this contract shall maintain the highest standards of 

employee competency, conduct, cleanliness, and integrity. Assignments shall be performed in

accordance with prescribed guard orders to the best of each guards ability and in accordance

with safe work place policies and practices.

3.9.  The Contractor shall remove any of its employees from World Bank/IFC buildings or properties

upon determination that such employees are found to be unfit for the performance of 

security duties. The World Bank/IFC reserves the right to direct the removal of any Contractor

employee determined to be in noncompliance with the qualifications and standards set forth

in this Statement of Work or for any other reason at the World Bank/IFCs sole, exclusive and

non-negotiable discretion. A determination of unfitness may be made from incidentsinvolving violations of General, Post, Supervisory and Special Orders, and immediately

identifiable types of misconduct or delinquency without limiting the foregoing right of the

World Bank/IFC to have any Contractor employee removed for any reasons.

3.10.  The Contractor shall administer disciplinary action, up to and including removal, for those

employees committing the following offenses, omissions or dereliction of duties. All

disciplinary actions will be reported to the World Bank/IFCs representative.

1.  Knowingly and/or willfully violating General, Post, Supervisory or Special Orders.

2.  Failing to demonstrate courtesy and good manners toward World Bank/IFC employees,

visitors, guests or the general public. (Not displaying a respectful and helpful attitude in all

endeavors will be cause for removal from post. Continued complaints shall be cause for

removal from the contract.)

3.  Unauthorized use of World Bank/IFC property inclusive of telephones, communication

equipment, security equipment, radios, credit cards, or vehicles. The Contractor shall

reimburse the World Bank/IFC for any loss, abuse or misuse of such property.

4.  Disturbing papers on desks, opening desk drawers or cabinets for other than a bona fide

security reason.

5.  Falsifying or unlawfully concealing or removing or mutilating or destroying any official

documents or records.

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6.  Concealing material facts by willful omission from official documents or records.

7.  Disclosing World Bank/IFC proprietary information or making any unauthorized news or

press releases regarding the World Bank/IFCs personnel or operations.

8.  Disclosing duty assignment(s), particularly manpower, security precautions or procedures,

except to persons authorized to have such knowledge or as approved by the World

Bank/IFCs representative.

9.  Neglecting duties by sleeping while on duty, failing to devote full time and attention to

assigned duties, unreasonably delaying or failing to carry out assigned tasks.

10. Conducting personal affairs during duty hours and refusing to render assistance or

cooperate in upholding the integrity of the World Bank/IFCs security program.

11. Willfully violating World Bank/IFC security procedures or policies.

12. Abandoning post prior to proper relief.

13. Displaying disorderly or immoral conduct, e.g., using abusive or offensive language,

quarreling, intimidating by words or actions, fighting or otherwise participating in

disruptive activities.

14. Gambling or unlawfully wagering or promoting gambling in any World Bank/IFC building

or on World Bank/IFC property.

15. Carrying a firearm, pepper spray or other weapon on their person, without explicitapproval of the World Bank/IFCs representative, while on World Bank/IFC property, even

though such carriage may be legal in the jurisdiction where assigned.

16. Using World Bank/IFC issued identification improperly.

17. Knowingly giving false or misleading statements or concealing material facts in connection

with reports or records relating to investigative proceedings.

18. Knowingly making false statement(s) about other contract employees, World Bank/IFC

employees, or the general public.

19.  Involvement in any form of discrimination or sexual harassment of other contract

employees, World Bank/IFC employees, visitors or members of the public while on World

Bank/IFC property.

20. Failing or delaying (without justifiable cause) to carry out a proper order of a supervisor orother official having authority to give such orders.

21. Eating, smoking, drinking while on post, or taking breaks in any location except those

designated as authorized break areas.

22. Using or selling intoxicants, illicit drugs or controlled substances while on duty or

consuming alcoholic beverages eight hours prior to entering on duty. An employee who

has reason to believe that the person reporting as relief is intoxicated, under the influence

of intoxicating drugs, or shows evidence of impaired effectiveness from having used

intoxicating drugs, shall decline to be relieved, and shall immediately notify the World

Bank/IFC and the contractor. Accepting relief by an individual known or suspected to be

under the influence of alcohol or drugs shall require the Contractor to suspend and/or

remove both employees from the contract.

23. Vandalizing or intentionally damaging the World Bank/IFCs property through direct action

or negligence.

24. Failure to cooperate with a World Bank/IFC or Contractor authorized investigation.

25. Excessive absenteeism or tardiness.

26. Soliciting or collecting monetary contributions during work time.

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Uniforms

3.11.  All contractor personnel assigned as Security Guards to World Bank/IFC buildings and

properties shall wear properly fitted uniforms when on duty. The Contractor shall ensure the

security guards possess a sufficient number of uniforms so as to result in a professional

appearance. The term Security Personnel refers to all Contractor security personnel

including uniformed and non-uniformed guards and supervisory personnel. Violations of 

these provisions shall be reported to the Contractor for remedial action.

Training

3.12.  The contractor shall provide initial training and orientation to all security personnel prior to

their assignment to any World Bank/IFC building or property.

3.13.  The Contractor shall provide periodic in-service training for security personnel to be agreed

upon between the World Bank/IFCs representative and the Contractor. Content and duration

of such training shall also be determined between the parties. The Contractor will record and

document all training. The World Bank/IFCs representative shall be permitted to review alltraining records pertaining to this contract. The training period cannot be less than two days a

year per employee. The Contractor shall include initial and recurring training and

familiarization for the subjects listed below for all personnel assigned to this contract.

1.  Access control policies and procedures, e.g. building pass system, visitor control

procedures, escort procedures, employee ingress/egress, after-hours access, vehicle

access

2.  Emergency response and evacuation procedures

3.  Routine and emergency communications procedures

4.  Police and fire liaison

5.  Cardiopulmonary Resuscitation (CPR)

6. 

Basic first aid instruction7.  Civil and criminal liability issues

8.  Professional behavior and public relations

9.  Communications, e.g., verbal, written, and telephonic

10. Radio protocol, procedures and discipline

11. General, Post and Special orders and other directives

12. Use of force and limitations; citizens arrest authorities

13. Fire, explosion and evacuation policies and procedures

14. Handling of bomb threats and building evacuation procedures

15. Safeguarding proprietary information

16. Found property procedures

17. Legal authorities and limitations

18. Basic report writing

19. Observation techniques

20. Guard force supervision

21. Supervision and approval of reports

22.  Incident investigations and reports

23. Uniform standards

24. Post inspection procedures

25. Employee motivation

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4.5.  The Contractor, within ten working days from the date of award, shall provide all guard

orders, in draft, for the World Bank/IFC representatives approval. Once approved, the orders

will be finalized and issued by the Contractor to his personnel. Copies of these orders will be

maintained at each post.

Quality Assurance Program

4.6.  The contractor shall assure through a Quality Assurance Program that all personnel assigned

to this contract are proficient in the contract requirements, General, Post, Supervisory and

Special Orders and other directives, as applicable.

4.7.  Each contractor employee shall sign-in the post log when reporting for duty and "sign-out

when leaving at the end of the work shift.

4.8.  The contractor shall obtain and maintain all licenses and permits that may be required by any

 jurisdictions where it is required to operate under this contract, and shall meet all applicable

laws, rules and regulations.

4.9.  The contractor shall have, or be able to obtain by time of award, sufficient insurance coverage

for the purposes of general liability, vehicle liability, workers compensation, etc. as may be

required. Proof of such insurance coverage will be provided to the World Bank/IFCs

representative on an annual basis during the life of the contract.

4.10.  All substitute security personnel assigned to World Bank/IFC buildings and properties shall be

at least equal in qualifications and training to regularly assigned personnel as specified in this

Statement of Work. The contractor shall assign personnel who have not completed a

favorable background investigation.

4.11. The Contractor shall furnish a guard-monitoring device for each post location identified in thisStatement of Work. The type of guard monitoring device will be listed by the List of 

Contractor Furnished Property herein. The device shall be used by the guards to conduct

tours, patrols and security checks of World Bank/IFC buildings and properties. The records of 

these devices will be inspected, at a minimum, by the Contractor on a weekly basis. The

Contractor shall take corrective and, as necessary, disciplinary action against those guards

who are not performing their duties. The Contractors General, Post and Supervisory Orders

will specify the frequency of such guard rounds, patrols and other security checks.

4.12.  The Contractors supervisory personnel including the Security Supervisor shall inspect each

guard post identified at least twice every eight hours to confirm that the post is properly

staffed and that the guards are complying with General, Post, and Special orders. The

Contractor shall document each inspection to include the identity of the post, identity of the

guard or guards, the date and time of the inspection and any irregularities. Serious infractions

and security-related incidents shall be reported immediately by the Contractor to the World

Bank/IFCs representative. The World Bank/IFCs representative shall be permitted to review

these inspection records for completeness and accuracy upon request.

4.13.  The Contractor shall ensure that all guards assigned to this contract will be relieved for breaks

necessary for rest, meals, and personal hygiene.

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TipList all the equipment to be furnished bythe contractor, for example if a roving

patrol is required then the contractor must provide appropriate vehicles toenable their employees to perform this

task.

Orientation Meeting

4.14.  The World Bank/IFCs representative will provide orientation to the Contractor on matters

unique to World Bank/IFC properties and operations and necessary for Contractor

performance. Orientation will be followed by a review of properties, inclusive of buildings and

posts to be covered by the contract. During orientation, the World Bank/IFCs representative

will provide the Contractor the following documentation and/or information to facilitate the

implementation of the guard contract:

1.  Instructions and directives for operating security equipment, if any, furnished by the

World Bank/IFC under the List of World Bank/IFC Furnished Property herein.

2.  Instructions pertaining to the location of installed security control equipment and

systems, and instructions pertaining to the operation and location of utility cut-off valves,

electrical switches, security controls, light switches, generator controls and other

equipment as necessary.

3.  Guard posts and their locations, hours and the expected duties of assigned security

personnel consistent with the Statement of Work.

4.  Specific policies and procedures for responding to emergency alarms, bomb threats,suspected incendiary devices, and other potential threats and hazards.

5.  Locations of any assembly sites used by the World Bank/IFC for its personnel in the event

of an emergency or evacuation situation. The World Bank/IFCs representative will outline

the roles and responsibilities of the security guards in this effort, as appropriate.

Post Orientation Meeting

4.15.  Within five working days following the above orientation, the parties will meet to exchange

information and documents, arrange for the transfer of equipment, establish the schedule for

the assumption of security duties, and to clarify any outstanding issues. The Contractor shall

provide the World Bank/IFC with copies of all guard orders and proof of insurance at this time.

List of Contractor Furnished Property

4.16.  The following list of Contractor furnished

security equipment and supplies are considered

minimum requirements.

1.  Communications Equipment The

contractor shall furnish all communications

equipment required for the performance of 

this contract. Such equipment includes base

stations, hand-held units, cellular telephones

and related items that may be required for communication with the Contractors

operations center by the Security Manager, Security Supervisor and guards assigned to the

World Bank/IFC Communications Center. Maintenance and repair of all such

communications equipment will be the responsibility of the Contractor. The Contractor

shall be responsible for obtaining and maintaining any permits or authorizations necessary

to operate such equipment and as required by law or regulation.

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TipInclude all the WB/IFC furnishedequipment, supplies and properties

according to the specific CountryOffice. For example, depending onlocal costumes some country offices

provide a changing room with lockersfor contractor·s employees, access tolocker room, storage closet for 

contractor·s equipment, and workingspace for the contractor's securitymanager. This list provided is an

exam le of thin s to be considered.

2.  Miscellaneous Equipment - Flashlights, batteries, air horns, whistles, batons and other

miscellaneous security items required by the World Bank/IFC under this contract may be

furnished by the Contractor.

3.  Guard Monitoring Devices The Contractor shall furnish and maintain Guard Monitoring

Devices at each guard post to validate guard rounds, patrols and other security checks.

The Contractor will be responsible for having a sufficient number of these devices to

ensure that each post has a device in good operating order. The Contractor shall be

responsible for the maintenance and repair of these devices. (The World Bank/IFC, at its

discretion, may furnish the guard monitoring devices for use by the Contractor.)

4.  Direct phone /alarm line with the main security center of the contractor.

List of World Bank/ IFC Furnished Property (Non-exhaustive) 

4.17.  The World Bank/IFC shall provide the following

equipment or materials.

1.  Copies of relevant security policies and

practices.

2.  A handheld metal detection device at themain public entrance to the office.

3.  A Communications Center located at the

main entrance to the World Bank/IFC

office with:

  Closed circuit TV system

  System for transmitting technical and

intrusion alarms

  Category A fire safety system

(Indicator Table and CMSI in the central security station)

  Control panel for the outside lighting

 HF and VHF base stations, Satellite phone and handheld VHF radios

  A public address system

  An intercommunication system

  An automatic Water extinguishing installation of the sprinkler type

  Automatic fire detectors associated with manual triggers

  Protective arrangements of the door opening contact type (electronic locks)

  Network of smoke sensors

  Arrest barrier

  Volumetric radar set

  Anti-blast glazing on the façade

  Protective films

  Co² detector unit

  Reinforced pedestrians doors and traffic lights

  Walk Through Metal Detector

  X ray machine and scanner

  Badge access system

  Security perimeter

  Office for exclusive use of the Security Manager equipped with telephone and PC

  Office for the exclusive shared use by all Security Supervisors with telephone

  Room for security personnel to change and have breaks.

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Adjustments of Posts /Positions

4.18.  The World Bank/IFC Office in [City ] reserves the right to require adjustments to the number of 

posts/positions in accordance with its security requirements. In such case, any modifications

needed to the Guard Schedule and any adjustments that affect the Price Schedule will require

a Contract Modification.