sample sow_security services
TRANSCRIPT
![Page 1: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/1.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 1/14
Draft Template: This is a generic template for country office security services. Please read
carefully and make adjustments to reflect the needs of the specific country. You must seek the
input of key stakeholders (i.e. regional security advisor, country security manager, country
director, country manager, GSDPR) during the development of your SOW.
Country Offices:
Add a paragraph providing background information on the country·s specific security
situation. For example descriptions regarding any current security concerns in the country,
e.g. crime, thefts, threats, post-conflict situations, etc.
STATEMENT OF WORK
Security Services in Country Office
1. BACKGROUND
1.1. The information in this Statement of Work (SOW) describes the objectives and requirements that
the International Bank for Reconstruction and Development (IBRD)/International Finance
Corporation (IFC) has in seeking a contractor to provide general security guard services for the
World Bank Office in [City, Country ]. This Statement of Work shall become an integral part of any
contract subscribed between the IBRD/IFC and the awarded Contractor.
1.2. The World Bank Group is an international organization whose fundamental mission is to promote
sustainable economic development and to reduce poverty in developing countries. The World
Bank Group consists of five closely associated institutions: the International Bank for
Reconstruction and Development (IBRD); International Development Association (IDA);
International Finance Corporation (IFC); Multilateral Investment Guarantee Agency (MIGA); and
the International Centre for Settlement of Investment Disputes (ICSID). The World Bank requires
security management and guard services for the locations, days and hours shown in this
document. The guard force is a key element of the World Banks security program and one
example of our commitment to provide a safe and secure working environment for our
employees, contractors, and visitors.
2. SCOPE OF WORK
Current Operations
The following information describes the World Bank/IFC Office in [City, Country ] current security
operations arrangements: [ provide below a general description of the current security operations at
the country office]
2.1. Administration - The security management responsibility of the World Bank/IFC Office, [City ] is
assigned to the [title of position of WB/IFC Country Office staff responsible for security
operations].
2.2. Location of Country Office: [ full address of Country Office]
Number of Floors: [specify number of floor(s) and floor number(s), e.g one - 16th Floor ].
Square feet covered: [e.g approx 700 sq. ft ].
Areas that require special attention: [specify area e.g. entrance lobby, parking garage (if
any), etc.]
2.3. [P rovide elaboration of the current security guards arrangements in the Country Office. ]
![Page 2: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/2.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 2/14
Example
There are two unarmed guards working on a two 12 hour shift basis (6am ² 6pm and 8 am ² 8
pm), Mondays through Fridays. Guard coverage on Saturdays is required only if maintenancepersonnel are working at the office. Their current responsibilities are the following:a. Visitor screening and registration.
b. Mail reception and screening procedures.c. Control of incoming / outgoing materials and equipment.d. Alternating roving patrols inside Office facility.
e. Assistance in emergency / evacuation situations.f. Coordination with office complex Security personnel.g. Maintenance personnel screening and registration.
h. Active members of Office Emergency Brigade.i. Fire extinguisher operation.
TipAs a reference for competitiveselection the initial contract period is
usually one year with four options ofone year extensions.
2.4.
Period of Performance
2.5. The period of performance for work under this
SOW, is from [date of contract commencement ]
through [date of contract completion] with [insert
number of possible extensions in numbers and
wordings] additional one-year option periods. The
base period will serve as an evaluation phase to
assess the capabilities of the contractor. The World Bank/IFC may exercise the option
period(s) based upon satisfactory performance by the contractor, the county office needs and
the organization.
2.6. Performance of work against this SOW shall commence upon the Contractors execution of
the World Banks contract.
3. PERFORMANCE REQUIREMENTS
3.1. The contractor shall provide all the necessary personnel and supplies needed to perform the
services required in this contract. The contractor must comply with all applicable
requirements established by the Government of [Country ]. The Contractor shall comply with
and enforce all orders, policies and/or procedures issued by the World Bank.
3.2. The Contractor shall furnish the security services in accordance with industry standards,
including but not limited to:
1. Provide access control to all World Bank/IFC owned, leased, or controlled facilities and
properties by visual inspection of World Bank/IFC issued building passes or search andother approved identification media.
2. Perform luggage, handbag, suitcases search and inspection manually or using a handheld
metal detector.
3. Provide information and assistance to all World Bank/IFC visitors, guests and employees.
4. Respond to events such as security alerts, probable criminal acts, civil demonstrations,
and altercations occurring on World Bank/IFC property.
![Page 3: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/3.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 3/14
5. Respond to life threatening situations such as medical alerts, fire alarms, suspected or
actual crimes and other related situations occurring on World Bank/IFC property. This
shall include:
Assuring that all the appropriate alarms are sounded and building occupants alerted in
the event of an emergency.
Assisting in evacuating all occupants from buildings and other properties.
Assisting in coordinating communications and notifications among law enforcement
personnel, World Bank/IFC staff, and other emergency response elements in the
event of an emergency.
6. Provide for checks and/or patrols to monitor security, safety and building systems.
7. Perform package and other security related inspections, as directed.
8. Direct and control vehicular and pedestrian traffic, as directed.
9. Receive, issue, and account for keys and locks issued to the World Bank/IFC buildings,
offices, gates and other controlled or restricted areas requiring key access.
10. Monitor and operate the CCTV, recorders, intrusion alarms, fire alarms, security radio net,
guard monitoring system and other security or safety equipment owned or controlled by
the World Bank/IFC.
11. Observe building occupants and report instances of non-compliance with securityprocedures to the World Bank/IFCs representative.
12. Detect and prevent, as authorized under law, persons attempting to gain unlawful entry to
World Bank/IFC buildings and properties.
13. Report unsafe or hazardous conditions that require immediate corrective action by the
building maintenance staff, landlord or other personnel.
14. Summon medical assistance for persons who are ill or injured on World Bank/IFC
properties.
15. Prepare and maintain Incident Reports for events identified in General, Post, Supervisory
and Special orders. Incident Reports will be furnished by the Contractor to the World
Bank/IFCs representative within 24 hours.
16. Maintain a 24-hour duty log of all security-related activities, violations, or events.
17. Conduct preliminary and follow-up investigations on incidents and/or complaints as
directed by the World Bank/IFCs representative.
18. Ensure that all reports and other documents, e.g. Incident Reports, Logs, are written
clearly, legibly and accurately.
19. Conduct after-hours security inspections for building security, fire, and safety purposes.
20. Provide additional guard coverage during special events and emergency situations to
protect World Bank/IFC facilities, employees, properties, and guests, as requested by the
World Bank/IFC.
21. Provide the security personnel at the fixed posts with fully trained and qualified
replacement personnel (breakers) to allow for comfort, personal needs, stress, meals, or
other situations requiring absences from post.
22. Assure that General, Post, Supervisory and Special Orders and other documentation are
maintained in good condition and kept updated as required.
23. Perform bodyguard or security escort duties for persons on World Bank/IFC properties as
directed.
24. Ensure compliance with local labor laws to ensure that no individual guard works more
than the maximum allowable time in a twenty-four hour period and no more than the
maximum allowable days without a break.
![Page 4: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/4.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 4/14
Tip
Highlight the posts requiringsufficient command of English.
For example Security Supervisorsand Guards assigned to theCommunications Center and
public access control duties.
TipAdd other responsibilities thatmay not be listed above but
are needed in Country Office
25. Work with the host government police and other
international organizations in furtherance of these
duties as instructed by the World Bank/IFC.
26. Perform other duties as may be specified in this
contract.
Generic Contractors Personnel Qualifications
3.3. The Contractor shall ensure that all personnel assigned to this contract meet the following
minimum standards:
1. Be able to effectively understand and carry out written rules, orders and instructions
2. Be able to effectively communicate with World Bank/IFC employees and guests
3. Be able to compose precise, short paragraphs, written reports that are required under this
contract
4. Possess or be eligible to obtain a valid drivers license for operating motor vehicles as may
be required in the performance of this contract.
5. Possess the physical and psychological stamina for prolonged walking, standing, sitting,
and stooping.6. Be cognizant of the fact that the security officer may
have to confront or challenge violent or potentially
violent persons.
7. Be at least 21 years of age and apparent good health.
8. Be able to relate and interact effectively and
properly with members of the public.
9. Be of good reputation and character.
10. The Security Manager shall be fluent in written and
spoken English.
3.4.
The World Bank/IFCs representative maintains the right to review the employment records of those guards assigned to the contract.
Specific Contractors Personnel Responsibilities and Qualifications
3.5. The World Bank/IFC encourages the contractor to offer positions to incumbent staff unarmed
guards upon approval of the [title of position of WB/IFC Country Office staff responsible for
security operations].
![Page 5: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/5.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 5/14
Example
In this section you should list the positions, responsibilities and required qualifications that the contractor is required to have in order to meet current or future country office needs. When developing thissection seek advice from regional security administrator or country security manager. Following are
examples of typical positions listed in a security contract:
SECURITY MANAGER
Responsibilitiesa. Reports to the Bank·s [title of position of WB/IFC Country Office staff responsible for security
operations], administers, manages, trains and supervises Contractor·s unarmed and armed guard
force and serves as principle security advisor to the [title of position of WB/IFC Country Office staffresponsible for security operations], and, in the absence of the [title of position of WB/IFC Country
Office staff responsible for security operations], to the Country Manager.
b. Maintains liaison with security officers and military officers from international organizations anddiplomatic missions and the appropriate security and police officials from the host government.
c. Revises, maintains and, with the approval of the [title of position of WB/IFC Country Office staff
responsible for security operations], or Country Manager, exercises contingency plans for emergencies at World Bank/IFC facilities (ex: fire, bomb threat, rocket attack, civil disorder,
medical) to include contingency plans for evacuation and relocation.d. Conducts security briefings for newly arrived permanent staff, visiting mission staff and specialized
briefings for all staff when the situation requires.
e. Maintains, revises and distributes as required all World Bank/IFC contingency and emergencyplanning documents, files and policies as directed by the [title of position of WB/IFC Country Office
staff responsible for security operations].f. Maintains accessibility for WB/IFC on a 24 x 7 x 365 basis to address any issues, situations or problems
that may occur.
Qualificationsa. Fluent in English (read, write, speak) with working knowledge.b. Two years related experience in [Country] or similar environment and a minimum of «. years of
international experience.c. Minimum 10 years of police, security or military experience.d. Demonstrated experience in all aspects of security, guard force, protective operations, anti-terrorist
driving management, supervision and training.e. Excellent oral and written communications skills and proficient in word processing, power point and
spread sheets.f. Minimum 3 years of experience in supervisory/managerial positions.g. Minimum 5 years of experience in dealing/liaising with international and government organizations.
h. Licensed to carry weapons.i. Proficient in the use of authorized weapons and in the use of non-lethal means of control.
SECURITY SUPERVISOR Responsibilities
a. Reports to the Security Manager, provides shift supervision of the unarmed and armed guard
force and Bank staff drivers.b. Schedules work hours and days for above personnel.c. Conducts inspections of guard posts to insure all personnel meet the requirements of the
contract.d. Documents, counsels and takes appropriate disciplinary action when required.
Qualificationsa. Basic knowledge of English (read, write, speak) and good oral communications skillsb. Minimum of 3 years of police, security or military experience.
c. Minimum of 3 years of supervisory experience.
![Page 6: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/6.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 6/14
Example (continue)
INTERNAL UNARMED GUARDSResponsibilitiesa. Provide access control by inspection of World Bank/IFC issued building passes or other approved
identification.
b. Provide information and assistance to all visitors, guests and staff.c. Respond to events such as security alerts, criminal acts, civil demonstrations, and suspicious activity
and alerting staffd. Monitor and conduct after hour inspections of internal security, fire/life safety and building
environmental systems.e. Perform package and other security related inspections.f. Report instances of non-compliance with security procedures and unsafe or hazardous conditions
to the Security Supervisor.g. Provide additional guard coverage during special events.h. Perform security escort duties for persons.
i. Perform other duties as may be specified in this contract.Qualificationsa. Basic knowledge of English (read, write, speak) and good oral communications skills.
b. Minimum of 2 years experience in the same field of work with reputable international organization.
REQUIRED POSITIONS AND GUARD POSTS WITH HOURS/DAYS OF SERVICE
Position/Post Location Function Hours ofCoverage
Hours aWeek
Security
Manager
World Bank/IFC
OfficeSecurity Management
10 hours/day
6 days/week 60
SecuritySupervisor
World Bank/IFCOffice
Supervise the GuardForce
24 hours/day7 days/week
168
Unarmed
I
nternal Guards
Roving Positionwithin World
Bank/I
FC OfficeComplex
Patrol Internal OfficeGrounds, Inspect Security
and Building Systems,Respond to Emergencies
24 hours/day
7 days/week
168
Pre-employment Screening
3.6. The contractor shall conduct an investigation of the reputation and character of each
employee applying to work under this contract. The Contractor shall not assign personnel to
this contract until the investigation is completed and the results determined to be favorable.
Favorable, in this context, means: the applicant has not been convicted of a serious crime;
there is no indication that the applicant has used illegal drugs or alcohol while working; that
personal references and former employers recommend the applicant for a position of trust
and responsibility; and there are no other obvious disqualifying factors regarding the
applicants reputation and character. The Contractor shall maintain the results of the
investigation during the life of the contract. The World Bank/IFCs representative shall have
the right to review all investigative results and records for personnel assigned or proposed for
this contract. The investigation shall include, as a minimum, the following elements:
![Page 7: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/7.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 7/14
1. A check of criminal files, as authorized by local laws, at locations where the applicant has
lived, worked, or gone to school during the last seven years, or to the applicants 18 th
birthday, whichever period is shorter.
2. An employment check going back for the past five years, or to the applicants 18 th
birthday, whichever period is shorter.
3. A check of at least three personal references.
3.7. The contractor must maintain, at a minimum, the following documents in the personnel
record of each employee assigned to work at the World Bank/IFC premises:
a. individual performance record
b. work application and supplemental data
c. background investigation information
d. individual training
e. photograph
f. one (1) set of fingerprints
Professional Conduct
3.8. All contractor personnel assigned to this contract shall maintain the highest standards of
employee competency, conduct, cleanliness, and integrity. Assignments shall be performed in
accordance with prescribed guard orders to the best of each guards ability and in accordance
with safe work place policies and practices.
3.9. The Contractor shall remove any of its employees from World Bank/IFC buildings or properties
upon determination that such employees are found to be unfit for the performance of
security duties. The World Bank/IFC reserves the right to direct the removal of any Contractor
employee determined to be in noncompliance with the qualifications and standards set forth
in this Statement of Work or for any other reason at the World Bank/IFCs sole, exclusive and
non-negotiable discretion. A determination of unfitness may be made from incidentsinvolving violations of General, Post, Supervisory and Special Orders, and immediately
identifiable types of misconduct or delinquency without limiting the foregoing right of the
World Bank/IFC to have any Contractor employee removed for any reasons.
3.10. The Contractor shall administer disciplinary action, up to and including removal, for those
employees committing the following offenses, omissions or dereliction of duties. All
disciplinary actions will be reported to the World Bank/IFCs representative.
1. Knowingly and/or willfully violating General, Post, Supervisory or Special Orders.
2. Failing to demonstrate courtesy and good manners toward World Bank/IFC employees,
visitors, guests or the general public. (Not displaying a respectful and helpful attitude in all
endeavors will be cause for removal from post. Continued complaints shall be cause for
removal from the contract.)
3. Unauthorized use of World Bank/IFC property inclusive of telephones, communication
equipment, security equipment, radios, credit cards, or vehicles. The Contractor shall
reimburse the World Bank/IFC for any loss, abuse or misuse of such property.
4. Disturbing papers on desks, opening desk drawers or cabinets for other than a bona fide
security reason.
5. Falsifying or unlawfully concealing or removing or mutilating or destroying any official
documents or records.
![Page 8: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/8.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 8/14
6. Concealing material facts by willful omission from official documents or records.
7. Disclosing World Bank/IFC proprietary information or making any unauthorized news or
press releases regarding the World Bank/IFCs personnel or operations.
8. Disclosing duty assignment(s), particularly manpower, security precautions or procedures,
except to persons authorized to have such knowledge or as approved by the World
Bank/IFCs representative.
9. Neglecting duties by sleeping while on duty, failing to devote full time and attention to
assigned duties, unreasonably delaying or failing to carry out assigned tasks.
10. Conducting personal affairs during duty hours and refusing to render assistance or
cooperate in upholding the integrity of the World Bank/IFCs security program.
11. Willfully violating World Bank/IFC security procedures or policies.
12. Abandoning post prior to proper relief.
13. Displaying disorderly or immoral conduct, e.g., using abusive or offensive language,
quarreling, intimidating by words or actions, fighting or otherwise participating in
disruptive activities.
14. Gambling or unlawfully wagering or promoting gambling in any World Bank/IFC building
or on World Bank/IFC property.
15. Carrying a firearm, pepper spray or other weapon on their person, without explicitapproval of the World Bank/IFCs representative, while on World Bank/IFC property, even
though such carriage may be legal in the jurisdiction where assigned.
16. Using World Bank/IFC issued identification improperly.
17. Knowingly giving false or misleading statements or concealing material facts in connection
with reports or records relating to investigative proceedings.
18. Knowingly making false statement(s) about other contract employees, World Bank/IFC
employees, or the general public.
19. Involvement in any form of discrimination or sexual harassment of other contract
employees, World Bank/IFC employees, visitors or members of the public while on World
Bank/IFC property.
20. Failing or delaying (without justifiable cause) to carry out a proper order of a supervisor orother official having authority to give such orders.
21. Eating, smoking, drinking while on post, or taking breaks in any location except those
designated as authorized break areas.
22. Using or selling intoxicants, illicit drugs or controlled substances while on duty or
consuming alcoholic beverages eight hours prior to entering on duty. An employee who
has reason to believe that the person reporting as relief is intoxicated, under the influence
of intoxicating drugs, or shows evidence of impaired effectiveness from having used
intoxicating drugs, shall decline to be relieved, and shall immediately notify the World
Bank/IFC and the contractor. Accepting relief by an individual known or suspected to be
under the influence of alcohol or drugs shall require the Contractor to suspend and/or
remove both employees from the contract.
23. Vandalizing or intentionally damaging the World Bank/IFCs property through direct action
or negligence.
24. Failure to cooperate with a World Bank/IFC or Contractor authorized investigation.
25. Excessive absenteeism or tardiness.
26. Soliciting or collecting monetary contributions during work time.
![Page 9: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/9.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 9/14
Uniforms
3.11. All contractor personnel assigned as Security Guards to World Bank/IFC buildings and
properties shall wear properly fitted uniforms when on duty. The Contractor shall ensure the
security guards possess a sufficient number of uniforms so as to result in a professional
appearance. The term Security Personnel refers to all Contractor security personnel
including uniformed and non-uniformed guards and supervisory personnel. Violations of
these provisions shall be reported to the Contractor for remedial action.
Training
3.12. The contractor shall provide initial training and orientation to all security personnel prior to
their assignment to any World Bank/IFC building or property.
3.13. The Contractor shall provide periodic in-service training for security personnel to be agreed
upon between the World Bank/IFCs representative and the Contractor. Content and duration
of such training shall also be determined between the parties. The Contractor will record and
document all training. The World Bank/IFCs representative shall be permitted to review alltraining records pertaining to this contract. The training period cannot be less than two days a
year per employee. The Contractor shall include initial and recurring training and
familiarization for the subjects listed below for all personnel assigned to this contract.
1. Access control policies and procedures, e.g. building pass system, visitor control
procedures, escort procedures, employee ingress/egress, after-hours access, vehicle
access
2. Emergency response and evacuation procedures
3. Routine and emergency communications procedures
4. Police and fire liaison
5. Cardiopulmonary Resuscitation (CPR)
6.
Basic first aid instruction7. Civil and criminal liability issues
8. Professional behavior and public relations
9. Communications, e.g., verbal, written, and telephonic
10. Radio protocol, procedures and discipline
11. General, Post and Special orders and other directives
12. Use of force and limitations; citizens arrest authorities
13. Fire, explosion and evacuation policies and procedures
14. Handling of bomb threats and building evacuation procedures
15. Safeguarding proprietary information
16. Found property procedures
17. Legal authorities and limitations
18. Basic report writing
19. Observation techniques
20. Guard force supervision
21. Supervision and approval of reports
22. Incident investigations and reports
23. Uniform standards
24. Post inspection procedures
25. Employee motivation
![Page 10: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/10.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 10/14
![Page 11: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/11.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 11/14
4.5. The Contractor, within ten working days from the date of award, shall provide all guard
orders, in draft, for the World Bank/IFC representatives approval. Once approved, the orders
will be finalized and issued by the Contractor to his personnel. Copies of these orders will be
maintained at each post.
Quality Assurance Program
4.6. The contractor shall assure through a Quality Assurance Program that all personnel assigned
to this contract are proficient in the contract requirements, General, Post, Supervisory and
Special Orders and other directives, as applicable.
4.7. Each contractor employee shall sign-in the post log when reporting for duty and "sign-out
when leaving at the end of the work shift.
4.8. The contractor shall obtain and maintain all licenses and permits that may be required by any
jurisdictions where it is required to operate under this contract, and shall meet all applicable
laws, rules and regulations.
4.9. The contractor shall have, or be able to obtain by time of award, sufficient insurance coverage
for the purposes of general liability, vehicle liability, workers compensation, etc. as may be
required. Proof of such insurance coverage will be provided to the World Bank/IFCs
representative on an annual basis during the life of the contract.
4.10. All substitute security personnel assigned to World Bank/IFC buildings and properties shall be
at least equal in qualifications and training to regularly assigned personnel as specified in this
Statement of Work. The contractor shall assign personnel who have not completed a
favorable background investigation.
4.11. The Contractor shall furnish a guard-monitoring device for each post location identified in thisStatement of Work. The type of guard monitoring device will be listed by the List of
Contractor Furnished Property herein. The device shall be used by the guards to conduct
tours, patrols and security checks of World Bank/IFC buildings and properties. The records of
these devices will be inspected, at a minimum, by the Contractor on a weekly basis. The
Contractor shall take corrective and, as necessary, disciplinary action against those guards
who are not performing their duties. The Contractors General, Post and Supervisory Orders
will specify the frequency of such guard rounds, patrols and other security checks.
4.12. The Contractors supervisory personnel including the Security Supervisor shall inspect each
guard post identified at least twice every eight hours to confirm that the post is properly
staffed and that the guards are complying with General, Post, and Special orders. The
Contractor shall document each inspection to include the identity of the post, identity of the
guard or guards, the date and time of the inspection and any irregularities. Serious infractions
and security-related incidents shall be reported immediately by the Contractor to the World
Bank/IFCs representative. The World Bank/IFCs representative shall be permitted to review
these inspection records for completeness and accuracy upon request.
4.13. The Contractor shall ensure that all guards assigned to this contract will be relieved for breaks
necessary for rest, meals, and personal hygiene.
![Page 12: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/12.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 12/14
TipList all the equipment to be furnished bythe contractor, for example if a roving
patrol is required then the contractor must provide appropriate vehicles toenable their employees to perform this
task.
Orientation Meeting
4.14. The World Bank/IFCs representative will provide orientation to the Contractor on matters
unique to World Bank/IFC properties and operations and necessary for Contractor
performance. Orientation will be followed by a review of properties, inclusive of buildings and
posts to be covered by the contract. During orientation, the World Bank/IFCs representative
will provide the Contractor the following documentation and/or information to facilitate the
implementation of the guard contract:
1. Instructions and directives for operating security equipment, if any, furnished by the
World Bank/IFC under the List of World Bank/IFC Furnished Property herein.
2. Instructions pertaining to the location of installed security control equipment and
systems, and instructions pertaining to the operation and location of utility cut-off valves,
electrical switches, security controls, light switches, generator controls and other
equipment as necessary.
3. Guard posts and their locations, hours and the expected duties of assigned security
personnel consistent with the Statement of Work.
4. Specific policies and procedures for responding to emergency alarms, bomb threats,suspected incendiary devices, and other potential threats and hazards.
5. Locations of any assembly sites used by the World Bank/IFC for its personnel in the event
of an emergency or evacuation situation. The World Bank/IFCs representative will outline
the roles and responsibilities of the security guards in this effort, as appropriate.
Post Orientation Meeting
4.15. Within five working days following the above orientation, the parties will meet to exchange
information and documents, arrange for the transfer of equipment, establish the schedule for
the assumption of security duties, and to clarify any outstanding issues. The Contractor shall
provide the World Bank/IFC with copies of all guard orders and proof of insurance at this time.
List of Contractor Furnished Property
4.16. The following list of Contractor furnished
security equipment and supplies are considered
minimum requirements.
1. Communications Equipment The
contractor shall furnish all communications
equipment required for the performance of
this contract. Such equipment includes base
stations, hand-held units, cellular telephones
and related items that may be required for communication with the Contractors
operations center by the Security Manager, Security Supervisor and guards assigned to the
World Bank/IFC Communications Center. Maintenance and repair of all such
communications equipment will be the responsibility of the Contractor. The Contractor
shall be responsible for obtaining and maintaining any permits or authorizations necessary
to operate such equipment and as required by law or regulation.
![Page 13: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/13.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 13/14
TipInclude all the WB/IFC furnishedequipment, supplies and properties
according to the specific CountryOffice. For example, depending onlocal costumes some country offices
provide a changing room with lockersfor contractor·s employees, access tolocker room, storage closet for
contractor·s equipment, and workingspace for the contractor's securitymanager. This list provided is an
exam le of thin s to be considered.
2. Miscellaneous Equipment - Flashlights, batteries, air horns, whistles, batons and other
miscellaneous security items required by the World Bank/IFC under this contract may be
furnished by the Contractor.
3. Guard Monitoring Devices The Contractor shall furnish and maintain Guard Monitoring
Devices at each guard post to validate guard rounds, patrols and other security checks.
The Contractor will be responsible for having a sufficient number of these devices to
ensure that each post has a device in good operating order. The Contractor shall be
responsible for the maintenance and repair of these devices. (The World Bank/IFC, at its
discretion, may furnish the guard monitoring devices for use by the Contractor.)
4. Direct phone /alarm line with the main security center of the contractor.
List of World Bank/ IFC Furnished Property (Non-exhaustive)
4.17. The World Bank/IFC shall provide the following
equipment or materials.
1. Copies of relevant security policies and
practices.
2. A handheld metal detection device at themain public entrance to the office.
3. A Communications Center located at the
main entrance to the World Bank/IFC
office with:
Closed circuit TV system
System for transmitting technical and
intrusion alarms
Category A fire safety system
(Indicator Table and CMSI in the central security station)
Control panel for the outside lighting
HF and VHF base stations, Satellite phone and handheld VHF radios
A public address system
An intercommunication system
An automatic Water extinguishing installation of the sprinkler type
Automatic fire detectors associated with manual triggers
Protective arrangements of the door opening contact type (electronic locks)
Network of smoke sensors
Arrest barrier
Volumetric radar set
Anti-blast glazing on the façade
Protective films
Co² detector unit
Reinforced pedestrians doors and traffic lights
Walk Through Metal Detector
X ray machine and scanner
Badge access system
Security perimeter
Office for exclusive use of the Security Manager equipped with telephone and PC
Office for the exclusive shared use by all Security Supervisors with telephone
Room for security personnel to change and have breaks.
![Page 14: Sample SOW_Security Services](https://reader030.vdocument.in/reader030/viewer/2022021115/577d22f61a28ab4e1e98a369/html5/thumbnails/14.jpg)
8/3/2019 Sample SOW_Security Services
http://slidepdf.com/reader/full/sample-sowsecurity-services 14/14
Adjustments of Posts /Positions
4.18. The World Bank/IFC Office in [City ] reserves the right to require adjustments to the number of
posts/positions in accordance with its security requirements. In such case, any modifications
needed to the Guard Schedule and any adjustments that affect the Price Schedule will require
a Contract Modification.