san francisco, ca innercircle...robotic process automation (rpa) and chatbots with on-premise...

InnerCircle Engage with IBM experts and other customers to share best practices and experiences with 3000+ InnerCircle members from 450+ companies.

Education Access to 600+ SMEs and over 200 sessions covering 15 topics including Blockchain, Cloud, Commerce, Data and Analytics, Human Resources & Talent, IBM Automation, Industry Solutions, IT Infrastructure, Internet of Things, Marketing, Mobile, Security & Resiliency, Services, Supply Chain, and Watson.

Networking Enjoy a relaxing lounge where you can expand your skills, find inspiration & grow your network.

*InnerCircle sessions are restricted to InnerCircle participants and require aconfidential disclosure agreement. InnerCircle is an inclusive event for C-level, senior executives, technical leaders and practitioners. Contact yourIBM account rep or email: [email protected] for details.

This document is provided for preview purposes to show preliminary sessions being planned for InnerCircle. Schedules are subject to change. Attendees should use the session expert after registering to plan their agendas.

February 11 1–15 San Fr ancisco, CA

mailto:[email protected]

Select a Date

• Monday, February 11• Tuesday, February 12• Wednesday, February 13• Thursday, February 14

Think 2019 InnerCircle 1 1/28/19

Select a Time:• 8:30 AM

o 8:30 AM – 9:30 AMo 8:30 AM - 10:30 AMo 8:30 AM - 11:30 AMo 8:30 AM - 12:30 PM

• 9:00 AM - 3:00 PM• 10:00 AM – 11:00 AM• 11:00 AM – 12: 00 PM• 11:30 AM – 12:30 PM• 12:30 AM – 1:30 PM• 1:00 PM

o 1:00 PM – 2:00 PMo 1:00 PM – 3:00 PM

• 2:00 PM - 3:00 PM• 3:30 PM - 4:30 PM• 5:00 PM - 7:00 PM

Monday, February 11 Sessions

Click Here To Return To Main Menu


Topic Session Number

Date Time

Cloud 3351 Mon, 11-Feb 08:30 AM - 09:30 AM


Cloud 6373

Title

IBM One Cloud: Building the Worldwide Cloud Platform for Enterprises

IBM Cloud: If We Could Do One Thing for You, What Would It Be?

How Banks and FinTechs are Reshaping Their Businesses with IBM's "Bank-Grade" Cloud

Abstract

In this session, we will cover the architecture patterns and technologies that enable us to build the IBM Cloud with worldwide and enterprise-grade scalability, reliability and security. Learn how-to tips and best practices to apply in your organization for building cloud-native and scale solutions on the IBM Cloud by exploiting its architecture and capabilities.

Help us to help you! What things do you need from IBM that would make it easier for you to use the IBM Cloud? What would you need from us to use more cloud tomorrow than you use today? Come hear what our plans are. Critique them and give us feedback on what would work best for you to be more successful with IBM Cloud.

The banking ecosystem is in a state of transformation driven by FinTechs and new cloud technologies. But collaboration between banks and FinTechs is far from simple, derailing many proposed partnerships. Further, cloud transformation requires firms to have a multi-dimensional approach across the entire organization to become digital and cognitive banks. Hear how IBM banking customers are leveraging IBM’s “bank-grade” cloud and its industry-leading Watson AI and machine learning capabilities to process increasing amounts of data in real-time, and enable robotic process automation (RPA) and chatbots with on-premise transactional data and distributed ledger technology—to deliver differentiating capabilities and collaborate with FinTechs.

Mon, 11-Feb 08:30 AM - 09:30 AM

Return to Menu


Cloud 6376 IBM WebSphere Future Directions: Cloud and On-Premises

IBM WebSphere celebrated 20 years of innovation by becoming both the first Java EE 8 platform and the first MicroProfile platform in the world; giving the very latest cloud-native applications a head start, while providing an optimized container environment for Spring apps—and all in open source. WebSphere is at the heart of IBM Cloud for both new, cloud-native applications and through modernization of existing applications and WebSphere topologies—not just running these apps in the cloud, but also integrating them into the cloud platform for monitoring, scaling, health management and analytics. This session will look ahead to WebSphere's future direction on-premises, and the integration of WebSphere ND capabilities into IBM Cloud.

Mon, 11-Feb 08:30 AM - 09:30 AM

Cloud 6388 The Future of Messaging with IBM MQ and MQ on Cloud

With 20% of workloads running on public cloud, there is a compelling need to connect these with the other 80% still running on-premises, without adding complexity. Enterprises also need to quickly and easily move workloads between environments, while still being able to move data reliably and securely, whatever the environment. As businesses make decisions to deploy applications, IBM continues to enhance the IBM MQ family of offerings on cloud, on-premises and in containers. This session will take a look at what is driving the MQ and MQ on Cloud strategy, and outline the future roadmap.

Mon, 11-Feb 08:30 AM - 09:30 AM


Cloud 7064 Gaining Visibility into the Security State of Your Cloud-Based Apps and Data

Mon, 11-Feb 08:30 AM - 09:30 AM

Data and Analytics

3670 Stock Interplay Analysis Using Machine Learning in IBM Watson Studio

Mon, 11-Feb 08:30 AM - 09:30 AM

Human Resources and Talent

4060 Enterprise Design Thinking and IBM's Board of Directors

When you build or migrate your apps to the Cloud, securing them becomes a collaboration between the cloud platform provider and your development teams. As a cloud platform provider, IBM wants to give you the control and visibility you need to understand the security state of your IBM Cloud based workloads—so you can quickly detect and respond to threats, introduce and enforce policies reflecting your specific security or compliance requirements, and deploy your choice of advanced security solutions from IBM or external vendors. Join us for a brainstorming session using design thinking methods to uncover your most important needs and concerns that have to do with security visibility and control that you would like to see addressed.

It’s known that there is a mutual impact among the various stocks within and across industries. The challenge is how to identify the key representative stock that actually contributes the most impact to others within and/or among industries, and how to take advantage of those impact relationships. In this session, we present how we apply Temporal Causal Model and Spatial Temporal Prediction, two IBM SPSS patented machine learning algorithms, to figure out internal relations in stocks and do what-if and goal-seek analysis to assist people in seeking a good target stock to trade. We'll also demonstrate how easy and efficient it can be to use IBM Watson Studio collaboratively on this stock analysis journey.

IBM has responded to a rapidly changing technology ecosystem in many ways. At the core of that transformation is changing the way we work, not just what we work on. Over the summer of 2018, our CEO, Ginni Rometty, spent an afternoon with IBM's Board of Directors sharing how Enterprise Design Thinking has been key to IBM's shift. Hear the story that was shared and discover how IBM clients can have the same experience.

Mon, 11-Feb 08:30 AM - 09:30 AM


Infrastructure 5109 Get Quantum Ready: Preparing for Quantum Computing to Become Mainstream

Imagine you could travel back in time to better prepare yourself for the rise of the Internet or mobile phones. That’s the opportunity that exists now with quantum computing. There is a whole class of science and business problems that are too difficult for even the largest and most powerful computers that exist today. Quantum computers are being built to work with classical computers to potentially solve these problems. Pursued for decades in research labs, prototype machines are today getting bigger and more capable. At this session, we’ll cut through the hype and focus on what companies can do to get themselves ready to capitalize on quantum computing’s potential. We’ll also offer a special inside look at IBM’s quantum roadmap.

Mon, 11-Feb 08:30 AM - 09:30 AM

Security and Resiliency

1397 Protection of Critical Infrastructure

For years, the primary focus of cyber defense and its adaptation to changing attack tradecraft has been on the protection of applications, data, operating systems and networks. It was always assumed that the base IT infrastructure hardware, firmware and BIOS were relatively safe, though some security safeguards have been slowly introduced in the last few years. Spectre and Meltdown changed all our assumptions on physical hardware and protected memory exposures to micro-attacks ranging from privilege escalation to secure boot to secure update. Protection of critical infrastructure is the new battle space in the cyber security defense-in-depth landscape.

Mon, 11-Feb 08:30 AM - 09:30 AM


Cloud 1792 The Future of SAP: How IBM Cloud is Building the Best Cloud for ERP

In this InnerCircle event, join the product management teams from IBM Cloud for SAP and Cloud Managed Services for SAP as we discuss our current platforms and offerings to enable the successful deployment and operation of SAP running in the IBM Cloud. We will also take participants through a deep-dive of our go-forward roadmap for SAP in the IBM Cloud, as well as collect feedback to guide and shape our future products and offerings. Learn about how the next-generation, virtualized infrastructure can help you decrease costs and increase reliability, while providing a level of availability that's unparalleled in the market.

Mon, 11-Feb 08:30 AM - 10:30 AM

Cloud 3196 App Modernization in Real Life: Learn from IBM Solution Architects Who Have Been There

Many clients are trying to modernize their applications. But modernization involves much more than just containerizing applications—you need prescriptive guidance to modernize end-to-end. This session, delivered by IBM Cloud Private Expert Labs Consultants and Solution Engineers, focuses on using proven approaches to help clients modernize their enterprises. It overviews how to establish a modernization program based on real-world examples. Follow-up InnerCircle sessions will offer details on key topic areas, including: Kubernetes (#5361), DevOps (#3832), site reliability engineering (#2677), modernizing Java/WebSphere applications (#3783), leveraging IBM Cloud Private (#2137) and data governance/AI (#2690).

Mon, 11-Feb 08:30 AM - 10:30 AM

Cloud 4584 VMware on IBM Cloud

On the third anniversary of IBM and VMware's partnership to accelerate VMware solutions in the IBM Cloud, we invite our IBM Cloud for VMware Solutions customers to join us at this InnerCircle session. We'll reflect on our accomplishments, share your feedback and discuss our strategy and roadmap. Join us to help shape the future of VMware on IBM Cloud.

Mon, 11-Feb 08:30 AM - 10:30 AM

Return to Menu




Industry Solutions

6435

IBM Cloud Private and IBM Cloud Paks: What's New and Roadmap

IBM Rational Testing: Testing Modern Applications on Modern Platforms

Cognitive Discovery: Using AI to Massively Accelerate Technical R&D

Together, IBM Cloud Private and IBM Cloud Paks provide enterprise-class containerized software on IBM's secure and modern private cloud platform, ready to power your business. This session offers a deep-dive into what's new and the future direction of IBM Cloud Private, followed by use case highlights from new solutions delivered as IBM Cloud Paks, along with the roadmap of what's coming next. Make your voice heard and help steer the future direction.

After many years, the challenges of testing still seem to remain. Teams continue to struggle with service and system dependencies that often delay testing. With adoption of container technologies on the rise and the refactoring of applications into smaller, more manageable application components, the chance of being delayed in testing applications is growing. Join the IBM Rational product team to learn how to accelerate testing in a containerized world. Gain insight on how others are successfully testing their modern applications on modern platforms.

Cognitive Discovery (CD) is an AI-based holistic framework designed to massively accelerate technical R&D. It introduces novel AI technologies to ingest and represent complicated technical knowledge and know-how, sift through oceans of data and drive technical hypothesis discovery and verification by clever design of simulations. Real market deployments of CD have demonstrated at least an order of magnitude improvement in discovery rates of new technologies such as chemicals and materials, while in addition driving the creation and curation of corporate deep technical memory.

Mon, 11-Feb 08:30 AM - 10:30 AM


Infrastructure 4936 Moving the Needle: An Agile Z

This highly interactive InnerCircle session brings together key stakeholders around IBM Z, including: client personas (enterprise architect, application developer, system programmer, DBA); user experience experts; and product architects, offering managers, and developers who build IBM Z software offerings. They will collaboratively explore areas of friction in the implementation of DevOps and Agile across the IBM Z platform and co-create a unified solution vision for IBM Z that leads to a highly agile development platform.

Mon, 11-Feb 08:30 AM - 11:30 AM

Internet of Things

7587 What's New and Next in IBM Watson IoT

The Internet of Things continues to be at the forefront of digital transformation strategies and investments. It drives critical outcomes such as more efficient processes, lower costs, greater customer engagement and loyalty, and new revenue streams from innovative services. When considering a platform for IoT connectivity and services, businesses have a variety of new technology considerations: data analytics, AI, privacy and security, voice-enabled services, and the list goes on. This session embraces those topics and more to talk about Watson IoT Platform.�

Mon, 11-Feb 08:30 AM - 11:30 AM

Cloud 2601 InnerCircle Workshop on Hybrid Management for DevOps and IT Operations

This workshop is a forum where select IBM clients come together to share experiences with each other and discuss how they are leveraging the IBM solutions day-to-day to modernize and optimize existing application environments that cover the range of Applications Insights (infrastructure and application performance management, the transition and adoption of DevOps practices and tooling for cloud-native applications) and Operations Insights (just-in-time operations management for more flexible application delivery). Come meet the IBM team that sets the directions and designs and develops the solutions, and give them feedback to to help set the priorities and roadmap.

Mon, 11-Feb 08:30 AM - 12:30 PM

Return to Menu


Automation 6651 IBM Digital Business Automation Platform: Strategy, Roadmap and Direction

Mon, 11-Feb 09:00 AM - 03:00 PM

Cloud 5838 DevOps for Enterprise Systems

In this update on the IBM Digital Business Automation platform, we’ll discuss recent enhancements to core platform capabilities (workflow, content, decision management, data capture and robotic process automation) and will introduce exciting new components that provide cross-platform machine learning, analytics and low-code tooling. We’ll also discuss how the platform supports artificial intelligence, data science, robotics and Blockchain. This session is intended for executives and decision-makers who focus on all areas of business automation, including BPM, ECM, ODM and RPA. Please join us for lively discussions, deep-dives and demos on how the IBM Digital Business Automation platform is the premier platform for the future of work.

This is your opportunity to help drive IBM’s direction for enterprise DevOps. What capabilities will give you the most value? The session will begin with a vision for DevOps and a drill-down into how the IBM products (including Rational Team Concert and UrbanCode Deploy) fit together to provide an end-to-end DevOps pipeline. It will also cover using Git with IBM Dependency Based Build. We will then explore several other areas, starting with application discovery and delivery intelligence, moving to IBM Application Delivery Foundation for z Systems, unit testing, and IBM z/OS development and test environments. Lastly, we will discuss languages and the compilers available on z/OS to help set the direction for future development.

Mon, 11-Feb 09:00 AM - 03:00 PM

Return to Menu


Cloud 6092 InnerCircle Workshop for Communication Service Providers

This Communications Service Providers full-day workshop is a forum where selected IBM service provider clients come together to share experiences on how they are leveraging IBM solutions in their day-to-day operations; meet the IBM team that owns the solutions, develops and architects the solutions and sets the roadmap and directions for the solutions; and provide feedback to help set the priorities for the roadmap in the coming months and years.

Mon, 11-Feb 09:00 AM - 03:00 PM

Internet of Things

6391 Continuous Engineering/Collaborative Lifecycle Management

This day-long InnerCircle session will include: 1) A survey of recent updates to the CE/CLM solution and its components; 2) Roadmap discussions, and 3) Special topics; with 4) Opportunities for you to ask questions and provide feedback.

Mon, 11-Feb 09:00 AM - 03:00 PM

Cloud 2263 The Future of SQL in IBM Cloud

IBM Cloud has a series of capabilities that enable highlyelastic and affordable cloud-native data persistency andanalysis solutions. IBM Cloud SQL Query is a centralbuilding block of this. While you can learn elsewhere at Think 2019 about the key use cases and benefits, thissession offers deeper insight into how the service is beingengineered and what you can expect to be possible in the near future.

Mon, 11-Feb 10:00 AM - 11:00 AM

Cloud 2589 Identity and Access Management Expert Stakeholder Panel: The Identity Crisis

You assigned your intern access rights in your IAM system,and he accidentally deleted all of your Kubernetes clusters!How do you prevent this? Cloud resources and systems are expanding in complexity, so managing identity and access toresources can be a mind-boggling task for cloud users. IBMCloud's Identity and Access Management can address these issues. This session is a user-centered expert panel, whereyou can directly influence the future of IAM by sharing yourfeedback and experiences with the decision-makers—allwhile learning about the latest improvements and userexperience (UX) enhancements the team is tackling. Come enjoy the company and the influence... and stop your internfrom deleting Kube clusters!

Mon, 11-Feb 10:00 AM - 11:00 AM

Return to Menu






2671

IBM App Connect Directions and Futures

Modernizing an IBM WebSphere ND Application Using IBM Cloud Private Functions

The New IBM Cloud: A Live Demo of IaaS, PaaS and Everywhere In-Between—with

Exciting New FeaturesWatson Talent Innovation Update

Join us for a detailed view of the IBM App Connect roadmap direction and strategy. This session will include highlights from the recent releases, as well as a look into upcoming features that are planned for both cloud and on-premises deployments.

Many customers are looking at how to take advantage of cloud capabilities to make their companies more competitive. This session will cover how to transform an IBM WebSphere Network Deployment application into a modern application that takes advantage of capabilities now available on IBM Cloud and IBM Cloud Private.

Join IBM Cloud architects and designers, who will showcase how IBM Cloud's unified experience and key capabilities will improve your organization's productivity. You'll see a full demo of capabilities across all areas of IBM Cloud, including the improved user experience across infrastructure, security, data, AI, and development tools.

New approaches are needed to help organizations to thrive in today's conditions. People are at the core of every company: people are the workforce, the soul and the backbone of every organization. But hiring the right people and providing them with the right work that is rewarding, engaging and meaningful at the same time is becoming an increasingly complex task. Bringing a new partner—a machine—to the side of humans to manage this quest and develop even better, more engaged and successful teams; and bringing the right people, the right work and the right organizations together is the task that we are engaged in with Watson Talent.

Mon, 11-Feb 10:00 AM - 11:00 AM



5740 Mon, 11-Feb 10:00 AM - 11:00 AM

Infrastructure 6330 Mon, 11-Feb 10:00 AM - 11:00 AM

Services 2032

Crafting Strategic Employee Experiences with the IBMer Experience Playbook

Building the Most Productive Private Cloud Infrastructure for Artificial Intelligence

How the German Armed Forces are Transforming Their Online Communications with IBM and Aperto

In the current age of information overload, with Americans collectively checking their phones about 8 billion times a day, and the average attention span lasting only eight seconds, it's critical to think carefully about how companies engage with their employees. IBM is now applying these same cutting-edge, user-centric practices to craft meaningful employee experiences, through the new IBMer Experience Playbook—an ever-growing set of resources and guidance. Learn more about how IBM is creating strategic employee experiences that lead to a happier, more productive company.

AI techniques are gaining popularity due to impressive improvements in accuracy. Enterprises need to apply AI techniques to sensitive proprietary business data confined to their data centers. IBM PowerAI Enterprise includes open source software components such as TensorFlow and PyTorch, built with optimizations such as large model support and distributed deep learning. IBM PowerAI is capable of scaling out to large clusters and large datasets using IBM Power Systems with Nvidia GPUs. This session will share upcoming features and new partner software (Hortonworks Data Platform, H2O, Anaconda, IBM Watson Studio, IBM Cloud Private) to bring AI to on-premises clouds for improved data science productivity.

The German armed forces (Bundeswehr), together with their service provider BWI, were facing the fact that their ability to communicate to the general public over the internet was severely degraded. The websites and portals were outdated, and the design and underlying strategy were no longer acceptable. BWI has selected Aperto, an IBM Company, to completely transform online communications in the next four years. Due to a highly scalable agile approach, the challenging timelines will be met.

Mon, 11-Feb 10:00 AM - 11:00 AM


Supply Chain 6421 Mon, 11-Feb 10:00 AM - 11:00 AM

Watson 2593 Mon, 11-Feb 10:00 AM - 11:00 AM

Cloud 1987

IBM Blockchain for Supply Chain

Leveraging Cognitive Technologies to Transform Client Support

Security Patterns and Anti-Patterns in IBM Cloud

Add greater visibility and efficiency across the entire supply chain to deliver higher value to your customers and trading relationships with IBM Blockchain. Learn about early customer adoption and successes and explore use cases for your business.

Analytics, cloud and cognitive technologies increasingly make up the fabric of client support operations, enabling companies to deliver seamless and personalized support to clients. According to Gartner, by 2022, 72% of customer interactions will involve emerging technologies such as machine learning applications, chatbots or mobile messaging. Join the IBM Support team to learn how we are transforming client support experiences across over 7,000 IBM products by applying cognitive technology.

As an organization moves to the cloud, key tasks are to assure that your workloads are secure, and that you reach your compliance goals. There is a breakdown of tasks and responsibilities between the cloud platform vendor and the tenant running on the cloud platform—but at the end of the day, the responsibility is with you, the tenant. So what should be your first step? At IBM we have worked with various global enterprises to meet their security requirements, and have come up with best practices to follow and pitfalls to avoid. In this talk, we'll walk through these learnings and show how to implement IBM Cloud security capabilities such as IAM, CIS and Key Protect to meet robust enterprise security requirements.

Mon, 11-Feb 11:00 AM - 12:00 PM

Return to Menu


Cloud 2984 Hybrid Cloud Management with IBM Cloud Automation Manager

In this session, we will show how you can use IBM Cloud Automation Manager to automate the deployment of topologies and resources across on-premises environments (for example, VMware virtualization platforms or POWER-based servers) as well as a variety of off-premises clouds (IBM, AWS, Azure, GCP, etc). The automation engine is based on the open-source Terraform engine. Automations can be assembled into services that are published into a catalog for self-service using the Open Service Broker API. All functions are fully API-supported so that you can insert Cloud Automation Manager into your DevOps toolchain. We will describe the current offering, discuss its roadmap and offer an end-to-end demonstration.

Mon, 11-Feb 11:00 AM - 12:00 PM

Cloud 5615 Scale Istio to Multiple Clusters across IBM Cloud Private and IBM Cloud Kubernetes Service

Some of the common questions Istio users ask include: How do you connect services that are spread across multiple clusters? How can you reliably route traffic among them? How do you expose only the services that you really need to? Most importantly: How do you make the communication secure? We built multi-cluster features in Istio that help to overcome these challenges. Join us to learn how Istio multi-cluster works end-to-end, and experience a live demo.

Mon, 11-Feb 11:00 AM - 12:00 PM

Data and Analytics

2690 Hybrid Cloud Data Management with Real-Time Streaming and IBM Cloud Private for Data

In this session, we will take a closer look at IBM Cloud Private data governance and artificial intelligence capabilities to support your new business application development. We'll explore how hybrid cloud data solutions should leverage data streams, and how to bring the business logic close to the data. We will also present the methodology to prepare data for machine learning work, and how to deploy analytics model as microservices. [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

Mon, 11-Feb 11:00 AM - 12:00 PM


Cloud 3270 Virtual Private Cloud, NextGen Infrastructure and Continuous Innovation

Mon, 11-Feb 11:30 AM - 12:30 PM

Cloud 3403 Java Roadmap and IBM Java Strategy

As the industry leader in AI and Blockchain, IBM is enhancing its enterprise-grade cloud that keeps your data secure, provides you with actionable business insight and helps scale your business to hybrid and multicloud environments. Join us to see the future of secure cloud computing and the advantages of software-based, logically segmented networks to provide your private and secure space on the IBM Cloud. We will preview technical capabilities of the new Virtual Private Cloud framework, including industry-leading provisioning speeds, fast 100 Gbps virtual private network, multi-zone region (MZR) topologies, a new user-facing API and UI, and more.

Java is an important technology for IBM and our clients. Particularly over the last twelve months, there have been many potentially disruptive changes to the technology and its position in the marketplace. In this talk, we will describe those changes and the opportunities they present to the industry and the ecosystem. We will outline IBM's future investment areas and roadmap for the Java platform to ensure Java remains the key programming language and platform for existing systems and new Cloud environments. Attendees will get a chance to participate in the discussion and provide input into the roadmap with IBM's senior technical and management staff.

Mon, 11-Feb 11:30 AM - 12:30 PM

Return to Menu


Cloud 4454 IBM Microclimate: Integrated Cloud Tools to Strategically Enable Development Digital Transformation

This presentation will focus on how enterprises can leverage a cloud-based tools strategy to best position their developers and cloud-integrated experience for competitive advantage. Cloud is changing how developers work, initially via automation and tool integrations to speed up development. Next is leveraging data from production applications running on cloud to make better decisions in all phases of development Using IBM Microclimate with Docker and Kubernetes, your teams can optimize their daily workflow and ensure your organization is positioned to embrace the true power of cloud for developers. Learn how a strategic development tools plan positions your organization as a development powerhouse.

Mon, 11-Feb 11:30 AM - 12:30 PM

Cloud 5157 IBM Cloud Functions and Apache OpenWhisk: Future Roadmap and Strategy

IBM Cloud Functions is IBM's Function-as-a-Service (FaaS) platform based on Apache OpenWhisk, an entirely open serverless platform. This session will recap key concepts as well as the underlying FaaS value proposition. We will explain why FaaS platforms are ideally suited to a wide range of scenarios including cognitive, data, IoT, microservices, and mobile workloads by exploring some real-world customer use cases. We will discuss architectures, design considerations and economic benefits. We will also highlight some of the latest and greatest technical additions such as new programming concepts, support for new runtimes as well as new integrations.

Mon, 11-Feb 11:30 AM - 12:30 PM


Cloud 5642 Automating IBM Infrastructure Services in Reference Patterns

IBM Cloud delivers a series of reference architectures based on client patterns, along with implementation examples that provide a means to right-click the architecture into IBM Cloud using Terraform-based scripts and the IBM Cloud Provider plug-in. This session will explore these assets, and also give attendees a chance to provide feedback on which architectures they would like to see delivered, as well as published assets to reuse after Think 2019.

Mon, 11-Feb 11:30 AM - 12:30 PM

Cloud 6389 IBM Event Streams: The Evolution of the Event Driven Enterprise, Plus a Technical Roadmap

Real-time data will power the next generation of applications we use to engage with customers, making our apps more responsive and intelligent, and differentiating our digital business. We will use streams of events to get data to where it's required before it needs to be there, feeding real-time insights or driving the applications directly. IBM Event Streams—enterprise-ready Apache Kafka—is the ideal foundational technology for this new, event-driven workload. Join this session to explore the trends in this fast-evolving space, and understand how these will shape the future technical direction for IBM Event Streams, as we help your company to become an event-driven enterprise.

Mon, 11-Feb 11:30 AM - 12:30 PM

Data and Analytics

2804 Q Replication Topics: Client Configurations for Continuous Availability and Analytics

Learn about new capabilities, including zero-data-loss Active-Active on Db2 for z/OS across very long distance by using remote Q Capture in proxy mode. Experience new performance features and optimization for achieving sustained replication latency that is measured in seconds for extremely large enterprise workloads. Discover how to use Q Replication Event Publishing and CCD tables for very high-throughput, near real-time feeds of OLTP to data integration platforms. The discussion will also cover Q Replication futures for both Db2 on z/OS and Db2 on distributed platforms. Q&A will conclude the session.

Mon, 11-Feb 11:30 AM - 12:30 PM


Data and Analytics

5416 Mon, 11-Feb 11:30 AM - 12:30 PM

Infrastructure 4089 Mon, 11-Feb 11:30 AM - 12:30 PM


6603

Hidden Insights from Help Desk Data Using IBM Watson Explorer with Semantic Analytics

What's New with TS7700: Overview and Roadmap

Adopt Cloud with Confidence with IBM Cloud Security: Strategy and Portfolio

IBM Watson Explorer with Semantic Analytics has been applied to several GTS Services accounts to demonstrate IBM innovation and also to win new contracts or renewals. In these engagements, this solution has offered the ability to incorporate data-driven decisions into operations by performing a cross-analysis across incidents, service requests, events, network logs, changes, chatbot conversations, customer satisfaction surveys and social media data. The solution has the ability to find/correlate hidden patterns and insights among different data sources. It leverages IBM Watson APIs as well as open source tools for on-premises solutions that help cut costs while improving service desk productivity.

Come learn about the latest changes to the industry-leading IBM System Storage Virtualization Engine TS7700 family! We'll talk about the latest releases, including cloud support. Attendees will also get a peek at the releases planned for this year!

Cloud is an opportunity to do security right, so that you can implement consistent security controls and practices, protect your data and achieve continuous security in the age of DevOps. IBM’s comprehensive cloud security portfolio includes built-in hybrid capabilities in IBM Cloud across identity and access, data security, network and compute security, application security and security visibility; plus add-on offerings from IBM Security or others that enterprises may use. This session will cover IBM cloud security strategy, customer use cases, adoption patterns across hybrid and multicloud deployments, and details about new and upcoming offerings supporting those use cases.

Mon, 11-Feb 11:30 AM - 12:30 PM


Data and Analytics

2677 Real-Time Analytics with Event-Driven Architecture

Mon, 11-Feb 12:30 PM - 01:30 PM

Cloud 5145 Application Modernization Technical Strategy

Mon, 11-Feb 01:00 PM - 02:00 PM

Cloud 5320 Hybrid Cloud Management Futures

How should IT architects prepare to support adopting AI capabilities to support new business opportunities? How best to support real-time data analytics at scale combined with big data and microservices architecture? In this session, we will present the problem at hand, the solution description, the architecture decision to support resiliency, high availability for each component of the solution and development best practices to adopt Kafka, Cassandra, event streaming and analytics deployed on IBM Cloud Private. [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

Leveraging existing estates of applications during the drive to digital business is a critical step in every large organization's modernization journey. In this session, IBM's Hybrid Cloud CTO Office will first review the elements of modernization and the recommended overall approach. We will then summarize current guidance and supported tooling, and discuss how IBM is further simplifying and accelerating the re-platforming, repackaging, refactoring, enrichment, and externalization aspects of application modernization, including how various IBM Hybrid Cloud offerings will embrace this overall approach. We will also share examples and experiences.

Cloud-first principles deliver simplified microservices that optimize development organizations, DevOps, and business agility, but proliferate the things that need to be managed. Hybrid cloud management delivers policy-based management for infrastructure provisioning, application deployment, and compliance across Kubernetes container management clusters. This session discusses and seeks feedback on hybrid cloud management futures.

Mon, 11-Feb 01:00 PM - 02:00 PM

Return to Menu


Cloud 6095 Mon, 11-Feb 01:00 PM - 02:00 PM


Infrastructure 1205

IBM Cloud Container Registry: What's New and How to Get Started

To Disrupt, You Must First Modernize Integration

Let's Maximize Your Business on Your IBM z14 Model ZR1—The MVP (Most Valuable Player)

Registries are the backbone of running containers on IBM Cloud. Developers, testers, and CI/CD systems need to use a registry to store images created during the application development process. Container images placed in the registry can be used in various phases of development. Come learn about IBM Cloud Container Registry's unique capabilities and how to take advantage of them.

Many companies have been inspired to focus on their customers and their markets to drive new revenue and disrupt their competitors. But with 84% of these projects failing, how do businesses ensure success? When companies modernize integration, their success for digital transformation projects climbs dramatically. Learn how to create the foundation that not only helps ensure success, but lays the groundwork for a community for API developers and event-driven interactions, enables you to take advantage of cloud innovation, and speeds time to market for your disruptive new solutions.

Recent changes in the z14 and LinuxONE families have expanded the intersection of high reliability on IBM Z meets go-anywhere utility player in your datacenter. For those who have already met the single-frame z14 Model ZR1 and LinuxONE Rockhopper II, this session will bring vastly different examples of how clients are applying new features and encourage questions and discussion about the benefits for you and your business. For those who are considering how to better secure and manage your data in an ever-changing landscape, this session offers broad examples of how to take advantage of the speed, analytics, automation, new applications, IBM Secure Service Containers and small footprint of these most recent MVPs to benefit your business.

Mon, 11-Feb 01:00 PM - 02:00 PM


Infrastructure 6306 Cognitive Visual Recognition for the Enterprise

IBM manufacturing operations strive to deliver the highest quality during every stage of the production and assembly processes. Over half of these quality checks involve human visual inspection to ensure the parts are in the correct locations, have the right shape or color or texture, and are free from any defects such as scratches, pinholes, foreign particles, etc. With IBM Cognitive Visual Recognition implemented in IBM's server production line, IBM has reduced inspection time, eliminated more than 75% of human visual inspection, and improved its ability to ensure consistent product quality without introducing human error.

Mon, 11-Feb 01:00 PM - 02:00 PM

Infrastructure 6358 Cost of Operation and Business Values: Mainframe Versus Distributed Alternatives

IBM's IT Economics team will share data from ten detailed studies: some are before-and-after comparisons, and some are side-by-side comparisons. We will use customer budget numbers for operations and develop a comparison point in cost/MIPS/Year. We will cover aspects that can move that comparison point up or down by looking at some of the application specifics that may affect comparisons. In addition, we will discuss several examples of meaningful business IT metrics and show how IBM Z delivers higher business values compared to distributed alternatives.

Mon, 11-Feb 01:00 PM - 02:00 PM


Mobile 1994 A Next-Generation Cloud Digital Application Platform

Enterprises are looking to build applications that can be delivered across multiple channels, including web, mobile, wearables, PWA, chatbots, etc. with consistent user experience. These apps provide constant streams of valuable information that enterprises are looking to analyze and act on. They expect to use these insights across channels to create customized engagements. The IBM Cloud Platform team is embarking on transforming the current mobile-led platform (IBM Mobile Foundation) to a broader, richer, omni-channel, cloud-enabled platform that can address the above challenges by running on both public and private cloud.

The session will share the offering, show demos, seek feedback and solicit stakeholder participation.

Mon, 11-Feb 01:00 PM - 02:00 PM

Watson 2216 IBM Watson Speech to Text: A Training Guidebook

The IBM Watson Speech to Text (STT) service is a valuable component in many cognitive solutions that require a voice interface. This presentation will bring clients and delivery teams up to speed quickly on STT training methodology, lessons learned from previous engagements, and some tools that can assist with evaluating and improving the performance of STT for your solution. It assumes some basic knowledge of the Watson STT service, and will focus on customization.

Mon, 11-Feb 01:00 PM - 02:00 PM


Cloud 1169 I Need My App Users to Login: Scenarios, Roadmap and Roundtable

Mon, 11-Feb 01:00 PM - 03:00 PM

Cloud 6375 Daimler IT's Foundation for Application Modernization and Cloud-Native Applications

You know you need your users to first sign in, be it to a mobile app, web app, API or microservice. But authentication and authorization are not something to take lightly, and your development team is looking for IBM Cloud to do the heavy lifting. This session presents several existing and roadmap scenarios where IBM Cloud services such as App ID can be used to authenticate your users, authorize backend access, and manage user profiles. You will have an opportunity to engage with presenters and peers and share thoughts, insights, concerns and experiences. Knowledge of OAuth, OIDC or SAML is not a prerequisite—IBM Cloud has made it very simple.

Join this session to learn about Daimler's journey towards cloud and application modernization, including the challenges and the resolution approach through an organizational and technical foundation of open platforms, reusable patterns and defined processes. Daimler and IBM have had a long, fruitful relationship on classic middleware products like WebSphere. For the past two years, IBM is also a strategic cloud provider for Daimler and helps drive their digital transformation. Hear how Daimler is moving in a strategic direction of open source and microservices based on Kubernetes, and how IBM’s middleware, public and private cloud platforms and services support this approach to enable today’s and tomorrow’s innovative automotive solutions.

Mon, 11-Feb 01:00 PM - 03:00 PM

Return to Menu


Industry Solutions

6436 Mon, 11-Feb 01:00 PM - 03:00 PM

Infrastructure 2331 Mon, 11-Feb 01:00 PM - 03:00 PM


5535

The Future of Manufacturing

Avoid Future Outages with IBM Z Operations Analytics Plus IBM Machine Learning for z/OS

A New Paradigm for Key Management and Security Enhancements in IBM Cloud

The future of manufacturing resides in IoT digitization of plants and products, driven by AI-powered solutions that are capable of optimizing production efficiency in real-time as well as extracting information from connected products during their lifecycle to feed insights back to design and manufacturing. This talk discusses two AI-powered solutions that generate value from IoT data. IBM's Cognitive Plant Advisor continuously learns and optimizes plant behavior to provide significant efficiency improvements and savings. IBM's Digital Twin service uses AI to connect data and knowledge across a product's lifecycle to assist users in executing their tasks more efficiently.

The explosion of connected devices has transformed business, putting SLAs at risk due to additional and often unpredictable workloads across complex hybrid IT infrastructures. Outages not only impact user satisfaction, but have real costs to the business. Join this session to learn why IBM Z Operations Analytics is on a path to revolutionize mainframe operations by not only detecting but also forecasting departures from normal systems behavior, leveraging analytics technologies such as IBM Machine Learning for z/OS to shift operations from being primarily reactive to being much more proactive.

Organizations have many concerns when it comes to the security of data in the cloud—especially around encryption keys. In this session, we will introduce a cutting-edge technology that enables a new paradigm for managing encryption keys in the cloud. By applying this technique, network interception of keys is made provably impossible. Further, the cloud key management system is rendered incapable of ever being able to see, expose, or turn over any of the keys it manages on behalf of users. We will also discuss additional core security advances.

Mon, 11-Feb 01:00 PM - 03:00 PM



7120 The Next Generation of Security with IBM Security Platform and IBM Cloud

Mon, 11-Feb 01:00 PM - 03:00 PM

Watson 1539 How to Ensure Your Production AI is Trusted

Mon, 11-Feb 01:00 PM - 03:00 PM

Cloud 5018 IBM API Connect and Gateways: Futures

Join us for a demonstration of the new IBM Security Platform to see the new, end-to-end experience that lets a security analyst work a case from detection to assessment and response. You will also have an opportunity to engage with presenters from IBM Security, researchers from IBM Cloud and peers to share thoughts, insights, concerns and experiences about the current state of security in all areas of information technology. IBM Cloud and IBM Security invite you to participate in a roundtable discussion about security administrators' frustrations and needs in the cybersecurity industry.

This two hour session will provide a unique opportunity for InnerCircle attendees. We will engage in a bi-directional discussion around trusted AI. More specifically, we will describe the latest technology from IBM Research around AI trust, fairness, explainability, robustness, and lifecycle management; and how these technologies can help enterprises deploy AI that is trusted. The topics will be followed by an interactive session, where we will encourage attendees to provide their perspectives on the most pressing aspects of these topics. Attendees will hear about both cutting-edge research in trusted AI and the key challenges that enterprises are facing in this space.

Join us to learn 2019 investments for IBM API Connect and gateways, including IBM DataPower. The latest version of API Connect is built upon a modern microservices architecture underpinned by containers, providing cloud-native scale and performance for billions of API calls and multicloud deployment flexibility. In this session, we will share the latest updates and best practices based on the market and feedback from clients like you—as we invest in key areas such as enterprise lifecycle, beyond APIs, security and AI.

Mon, 11-Feb 02:00 PM - 03:00 PM

Return to Menu




InnerCircle Keynote: The Cloud Journey—A Hybrid Approach to Multicloud Environments

InnerCircle Reception and Networking Event

Join us as we kick off InnerCircle 2019! This keynote session feature clients candidly sharing their real-world IBM Cloud journeys. In addition, IBM experts will discuss the common challenges that clients of all sizes and industries are facing today—from tackling the complexities of managing a hybrid environment to needing modern development processes to stay competitive. Learn about the IBM solutions that take on the most pressing issues prevalent in a multicloud world, and hear what IBM has on the horizon.

Join us for a networking reception of hor d'oeuvres and drinks at the new InnerCircle @ Think 2019 Lounge located at the lovely CityView.

Return to Main Menu



Select a Time:• 08:30 AM – 9:10 AM• 09:30 AM – 10:10 AM• 10:30 AM – 11:10 AM• 11:30 AM – 12:10 PM• 12:30 PM- 1:10 PM• 1:30 PM – 2:10 PM• 2:30 PM – 3:10 PM

Tuesday, February 12


Cloud 2137 Platform Modernization Considerations and Practical Approaches

Tue, 12-Feb 08:30 AM - 09:10 AM

Cloud 6668 IBM Operational Decision Manager: Roadmap and Direction

Get a close look at IBM and open community technologies, including IBM Cloud Private and IBM Cloud Automation Manager, and understand how to operate this platform efficiently in the enterprise relative to application modernization. Through interactive discussion with our architects, you can explore the practical approach to planning your app modernization platform, setting up DevOps toolchains, achieving HA/DR, deploying to multicloud, securing the platform and monitoring it. We'll also introduce the assets and best practices built by IBM teams. Bring your challenges and questions, and/or give us feedback. [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

The scope of decision automation is expanding. Use cases from fraud detection to product recommendation to next-best actions reveal the many areas of digital business automation that can be improved by the combined power of predictive and prescriptive business rules. Join Stephane Mery, IBM Distinguished Engineer, and Curtis Gearhart, ODM Program Director, as they cover the latest ODM advancements around decision modeling, private cloud strategies, and platform plans to enable clients to integrate machine learning and inject AI into decision automation. If you are an ODM practitioner or business sponsor, this is your chance to see what is coming and to engage with key product leaders.

Tue, 12-Feb 08:30 AM - 09:10 AM

Return to Menu


Infrastructure 3738 Z Service Management: Market Direction, Technology Trends and Strategic Priorities

The growth of the digital economy is forcing companies of all sizes across all industries to re-evaluate how they manage IT resources. Learn how the rapid growth of next-generation technologies (such as mobile, cloud and machine learning) in the application ecosystem will result in a fundamental change in how transactions and data are managed in large data centers. The way to monitor and automate complex, heterogeneous workload on multiple platforms will change, supported by intuitive new user interfaces, which will help to optimize management of business-critical workloads.

Tue, 12-Feb 08:30 AM - 09:10 AM

Mobile 6663 Making Machine Learning Available on Mobile

If latency, connectivity and response times are an issue for your mobile app users, running machine learning (ML) models on mobile devices is probably the way to go. It can be taxing to update machine learning models when the app must restart in order to do so, or when a secure internet connection is required to utilize the machine learning model. IBM Mobile introduces a solution to deploy and update machine learning models without the need to restart the app, and it allows users to use the model even without an internet connection. This changes the game of ML model distribution, bringing it to users faster and more securely.

Tue, 12-Feb 08:30 AM - 09:10 AM

Once properly trained, machine learning models can automate many classification and prediction tasks with great accuracy. But they are by nature "black boxes" trained on historical data, and enterprise decisioning also requires transparency (explanations to how decisions were made) and the ability to adjust future decisions based on new business goals. Business rules technology is part of the solution to this dilemma. This session will explain how the future of decisioning is based on composing decisions by embedding machine learning into business rules. We will also discuss current and future integration options between machine learning models and IBM Operational Decision Manager (ODM).

Automation 2919 Tue, 12-Feb 08:30 AM - 09:10 AM

A Practical Guide to the Future of Enterprise Decisions with Machine Learning and Business Rules


Watson 3275 Travel Security Assistant: Helping to Create a Safe and Pleasant Travel Experience

Tue, 12-Feb 08:30 AM - 09:10 AM

Cloud 3783 Practical Application Modernization for Enterprise Java Workloads

Travel security has always been a key concern of both travelers and governments. Conventional ways for governments to dispatch agents to airports are not cost-effective and often lack the ability to cover broad areas of concern or gather quality data in a timely fashion. Meanwhile, there are almost no ways for travelers to access timely travel security information along their routes, or for them to contribute to security data collection. Travel Security Assistant is a mobile/cloud-based AI solution that can help bring travelers and governments together to solve this problem. It supports multi-modal data collection leveraging Visual Recognition/Speech to Text and IBM Watson Assistant/Discovery for question answering and insight retrieval.

Gathering reference architectures and best practices from across dozens of real-world implementations, this talk covers modernizing existing enterprise applications, focusing on enterprise Java and IBM WebSphere-based platforms. Application modernization is not an overnight success story, but rather a journey with distinct entry points and expected outcomes, with many potential potholes along the way. Gain an understanding of optimal modernization techniques and the tools available to achieve a successful outcome, regardless of whether your expected target is merely containerization, public cloud, or private cloud platforms! [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

Tue, 12-Feb 09:30 AM - 10:10 AM

Return to Menu


Cloud 4254 How Beko Developed a Service Platform with IBM API Connect Via IBM Cloud

Beko, part of Arçelik and a leading PoS payment solution provider in Turkey, developed a service platform with IBM API Connect via IBM Cloud. They have 500,00 PoS terminals from 400,000 merchants connected to their current payment service. Their motivation for developing a new digital platform is to provide rapid, secure, highly scalable and well-documented infrastructure to Arçelik and ecosystem of service developers, so they can create value-added services both for merchants and end-customers. By changing the in-store, online and mobile trading experiences with service orchestration and the power of the Watson AI platform, Beko aims to provide operational excellence to retailers and a seamless shopping experience for end-customers.

Tue, 12-Feb 09:30 AM - 10:10 AM

Cloud 7419 Modernize Your Middleware Landscape

Application modernization is the transition of existing applications to new approaches in the cloud. This transition accelerates digital transformation, improves developer productivity and increases operational efficiency and standardization. Please join our technical leaders and experts as we discuss how IBM is helping lead this transition by: Providing a rich set of IBM-certified middleware for its cloud, including unique capabilities within its cloud offerings to accelerate the modernization of client's on-premises middleware environment to the cloud; and by offering IBM Garage services to help jumpstart efforts.

Tue, 12-Feb 09:30 AM - 10:10 AM


Data and Analytics

4586 Tue, 12-Feb 09:30 AM - 10:10 AM

Infrastructure 6395 Tue, 12-Feb 09:30 AM - 10:10 AM

Watson 5994

Effective AI Adoption with the IBM Big Data and AI Ecosystem

Help Shape the Future Direction IBM z Compilers and z/OS Application Development

Watson Anti Money Laundering: A Product Development Story

Per recent Forbes and SAS surveys, more than 80% of American enterprises have started adopting AI. But their adoption plans are slow and mostly ineffective, mainly due to skills gaps, legacy infrastructure and data problems. To solve any one of these three problems alone would cost a huge amount capital and time. This session outlines a more effective solution that utilizes the IBM big data and AI ecosystem, which consists of data portals, IBM's big data and AI platform, and a big data and AI community. With an AI adoption plan based on the IBM big data and AI ecosystem, enterprises can quickly develop needed talent pools, establish modern AI infrastructures, and ensemble data portals to ensure an effective AI adoption.

The IBM Z Compilers and z/OS application development team is dedicated to delivering experiences co-created with clients. In this interactive session, we will share early directions and bring you into our design process. Help us understand how our current directions for Z Compilers and z/OS application development strategy will impact you and your organization. Share with us your top priorities and help us solve your biggest problems. This session will be of special interest to those involved in z/OS application development (COBOL compilers for IBM z/OS and IBM AIX, Fortran compilers for AIX and Linux on IBM Power Systems).

Join Joe Meersman, Director of Design Strategy, and Will Chambers, Design Team Lead, as they discuss IBM Watson's Anti Money Laundering (AML) solution. You'll learn how the solution's design and development alongside the IBM Promontory team has resulted in setting a new industry standard for cloud-based anti-fraud enterprise software.

Tue, 12-Feb 09:30 AM - 10:10 AM


Blockchain 6679 Tue, 12-Feb 10:30 AM - 11:10 AM

Cloud 5361 Tue, 12-Feb 10:30 AM - 11:10 AM

Cloud 6340

How IBM Can Help You Succeed in Blockchain

Use an Automated DevOps Toolchain to Deploy Cloud-Native Applications to IBM Cloud Private

Tencent Gaming Network Acceleration on IBM Cloud—Keeping Users' Connections Safe, Fast and Stable

With hundreds of engagements and expertise in every region and industry, IBM is the perfect partner for Blockchain projects. In this session, you’ll learn about the services IBM offers to help make your Blockchain projects a success. Whether you’re experimenting in the technology or transforming your business with it, IBM can help.

Come learn step-by-step how to build and deploy a microservices-based application on IBM Cloud Private (ICP). In the first part of the lab, you'll learn the basics of Docker, Kubernetes and the IBM Cloud Private (Kubernetes) runtime. You'll also gain hands-on experience on how to use popular frameworks like Spring and Node.js to develop, package and deploy a microservices applications on ICP. In the second part of the lab, you'll learn how to create CI/CD DevOps pipelines via Jenkins pipelines, and link those pipelines to a Git repository to automatically trigger the building and deployment of microservices. [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

This session describes the Global Application Acceleration Platform (GAAP), Tencent’s new gaming solution on IBM Cloud. We will introduce and explain GAAP’s features and capabilities, and share case studies on how to effectively optimize network performance for game customers on IBM Cloud.

Tue, 12-Feb 10:30 AM - 11:10 AM


Cloud 6997 Walk-Up Demo: Preview a Unified IBM Cloud for Advancing Your Security, Insights and ROI

In this demo session, we will share a preview of capabilities that we are working on for IBM Cloud. You will get a peek behind the curtain at how the new unified platform works, and preview the roadmap for 2019. We will discuss our research, strategy and development plans for IBM Cloud, and listen to the experiences and needs of end-user from their own projects and challenges. End-users should be able to easily manage resources, grant access, and handle accounts. We are designing a new platform architecture to create the strategic future of cloud together.

Tue, 12-Feb 10:30 AM - 11:10 AM

Internet of Things

7588 IBM Maximo Enterprise Asset Management

Reduce risk, lower costs and improve efficiency by adding the power of analytics, IoT and artificial intelligence (AI) to your operations. IBM Maximo is the industry's leading enterprise asset management (EAM) platform. Join this sneak peek session to hear and talk about IBM's strategies and innovation roadmaps for EAM, Asset Performance Management (APM) and Production Optimization. Hear how clients are leveraging connected devices, mobility, advanced analytics and AI to change the way maintenance is conducted and accelerate their business and digital transformations.

Tue, 12-Feb 10:30 AM - 11:10 AM

Mobile 6667 IBM Mobile Foundation: New Directions

App owners face the daily challenge of managing applications across their lifecycles, while adhering to the highest security standards. IBM Mobile Foundation allows owners to deploy the platform on any environment of choice, with the flexibility to move when needed, all while controlling spending. Join this feedback session to get an early demo of these new capabilities.

Tue, 12-Feb 10:30 AM - 11:10 AM


Blockchain 7897 Beyond the Hype: The Reality of Enterprise Blockchain

Tue, 12-Feb 11:30 AM - 12:10 PM

Cloud 3832 Cloud Service Management and Operations: Application Health, Care, Availability and Performance

Rarely has a technology created as much excitement and interest as blockchain, and rarely has a technology been positioned as the solution to so many intractable challenges. Clearly, no technology can deliver the kinds of miracles that have been expected of blockchain. But that doesn't mean it's all hype—quite the contrary! In this session, a Forrester Principal Analyst will provide insight into: Where blockchain (aka distributed ledger) technology is today in terms of maturity and adoption; best practices for identifying appropriate use cases and running a successful blockchain project; the key use cases enterprises are working on, and going live with; and what to look for when selecting a technology partner.

Most people who say they are doing DevOps are doing mostly "Dev" and very little "Ops." Cloud Service Management and Operations (CSMO) is about designing, implementing and continuously improving the operations management processes you use in your enterprise. CSMO is organized into personas who do the work, processes that define what work is needed and how it is performed, and tools to enable and support these activities. Come learn from the experience of IBM architects with multiple customers and see how they support modern applications to: enable agile for operations; refine operations for the cloud; and realize the benefits of Ops, DevOps and CSMO. [This session complements InnerCircle session #3196, "App Modernization in Real Life."]

Tue, 12-Feb 11:30 AM - 12:10 PM

Return to Menu


Data and Analytics

3337 IBM Machine Learning in Sports Analytics

Spatio-temporal data, the detailed location information of players and the ball through the course of a game, is one of the most valuable type of sports data that have been made available in recent years. This type of data has the potential to enable a paradigm shift in sports analytics. However, due to the dynamic nature and the complexity of soccer games, the rich set of information has had limited use in soccer. We partnered with a sports analysis company to use IBM Watson Studio to implement automatic ghosting, which leverages advanced machine learning technology applied to spatio-temporal data to build fine-grained models of soccer player and team behavior.

Tue, 12-Feb 11:30 AM - 12:10 PM

Infrastructure 4604 How Do You Store a Zettabyte?

We've all seen the projections of data growth and heard about the complexities of creating storage systems to manage "big data." But what about really, really big data? What would it actually take to store a zettabyte? Get a view of storage at massive scale while comparing the various storage technologies on storage cost, infrastructure costs, power and space, as well as look at future trends. Whether it's a custom solution architected to scale to zettabytes, or a storage system utilizing vendor solutions, it's clear that any large-scale data solution will have to utilize multiple storage technologies to meet cost and performance requirements. It's not about which storage technology to use—it's about how to use them together.

Tue, 12-Feb 11:30 AM - 12:10 PM


Infrastructure 6262 High Availability Architecture for Leading Core Life Insurance Applications

Business transformation is an ever-evolving agenda at India’s largest private sector life insurance company, ICICI Prudential Life Insurance. Being a market leader since 2002 means being on top of all modernization that its robust IT infrastructure will need—which has been provided seamlessly by IBM i and IBM Power Systems E880. The stability, integrated database, strong performance and diverse programming language choices of IBM i provided the foundation on which ICICI Prudential Life Insurance runs its core insurance application. Coupled with MIMIX from Vision Solutions (now part of Syncsort) for high availability and replication, they are saving time and money, and giving business users valuable information whenever required.

Tue, 12-Feb 11:30 AM - 12:10 PM

Mobile 1994 A Next-Generation Cloud Digital Application Platform

Enterprises are looking to build applications that can be delivered across multiple channels, including web, mobile, wearables, PWA, chatbots, etc. with consistent user experience. These apps provide constant streams of valuable information that enterprises are looking to analyze and act on. They expect to use these insights across channels to create customized engagements. The IBM Cloud Platform team is embarking on transforming the current mobile-led platform (IBM Mobile Foundation) to a broader, richer, omni-channel, cloud-enabled platform that can address the above challenges by running on both public and private cloud.

The session will share the offering, show demos, seek feedback and solicit stakeholder participation.

Tue, 12-Feb 11:30 AM - 12:10 PM


Cloud 3628 IBM Liberty 2019 and Beyond

Whether you are already writing cloud-native applications, using microservices, or just beginning the journey, you need a fast-paced development and production runtime for your applications—one that integrates with the cloud platforms you plan to deploy. For seven years, IBM Liberty has been that platform, providing a fast and simple runtime that scales well and can be easily managed in Kubernetes platforms like IBM Cloud Kubernetes Service (IKS) or IBM Cloud Private. Come get a review of what changed in 2018 (like Java EE 8 and first-class support for Spring), and also learn what to look forward to in 2019. This session is indispensable for anyone wanting to understand the future of cloud-native Java.

Tue, 12-Feb 12:30 PM - 01:10 PM

Data and Analytics

3206 Market Event Impact Determination Via Sentiment and Emotion Analysis

News plays an important role and might have significant impacts in a variety of markets. But it's a challenge for investors and business decision-makers to quickly and effectively select and analyze the relevant news from the vast amounts available. Using a Spark-based solution, users can collect, extract, aggregate and accumulate relevant news, as long as their topics are reported day-by-day (e.g., stocks, oil prices, etc.). The tool leverages IBM Watson nature language analysis technology to categorize the news information and further process the textual input to determine quantitative sentiment and emotion scores. It can be widely used in public opinion, market trend forecast and social survey scenarios.

Tue, 12-Feb 12:30 PM - 01:10 PM

Return to Menu


Industry Solutions

1532 An Insurance Digital Platform to Serve Insurance Markets Worldwide

Tue, 12-Feb 12:30 PM - 01:10 PM

Infrastructure 6218 APIs on Z: Current Challenges and Future Direction

Tue, 12-Feb 12:30 PM - 01:10 PM


5247 Integrating IBM Cloud Private Security with Enterprise Security Tools

A partnership with IBM allows a major US life insurer to expand its health insurance offering across the world. This session will discuss how this platform was built in collaboration with the insurer and an insurance software provider, a supplier of core insurance systems. It features microservices, containers, data analytics and integration with third-party providers—all offered as a cloud-based service. From implementing DevOps and Agile culture; to networking challenges like BGP peering; to modernizing the core applications; to disaster recovery in the cloud; to creating a multicloud, HIPAA-compliant solution; this session will discuss how the challenges were met.

For the last three years, companies have be realizing the benefits of using new technology, like z/OS Connect EE, to unleash the value of their core enterprise assets on IBM Z through the power of APIs. Come to this open discussion to share your experiences and hear what other companies are doing with APIs on Z. You’ll also be able to provide input into IBM’s future direction in this space to ensure that we continue to provide solutions to the key challenges the industry is facing.

This session provides a comprehensive overview of how IBM Cloud Private security services integrate with enterprise security tools and can be configured to conform to existing enterprise security and compliance policies. The discussion will provide these details for security controls such as authentication (e.g., SAML-based federation), key management, certificate management, and password policy management, to name a few.

Tue, 12-Feb 12:30 PM - 01:10 PM


Watson 5827 Get Gestalt: Watson Discovery News for Integrated World-View of Supply Chain to Augment Decisions

Tue, 12-Feb 12:30 PM - 01:10 PM

Automation 6650 What's New in IBM Content Services

Supply chain disruption is a certainty. Timely detection of challenges, issues and opportunities is critical in responding to disruptions. With 2.5 billion gigabytes of data being generated each day, an integrated approach becomes imperative to accelerate the journey towards a self-healing supply chain. In this session, we present our approach, which includes: 1) Leveraging internal and external information for comprehensive insights; 2) Rich UI exploration techniques with powerful natural language understanding; 3) Crunching internal ECN data using Watson Knowledge Studio model; 4) Advanced query techniques to identify risks and trends; 5) Curated external news sources; and 6) A feedback and learning mechanism.

It's been a very exciting year for IBM Content Services, as it has merged into the platform for Digital Business Automation, and launched a brand new Content Services on Cloud offering with secure and auditable external sharing. IBM also ramped up capabilities for IBM Content Navigator for all kinds of digital workstyles, including team rooms for collaboration, document creation and editing capabilities, and role-based redaction. IBM Content Manager OnDemand also celebrated a new release, with new capabilities on-premises and on-cloud. This session will share all the developments of the past year and the exciting new direction ahead as we continue to develop cloud-based content services that enable better and more complex use cases.

Tue, 12-Feb 01:30 PM - 02:10 PM

Return to Menu


Cloud 5581 Executive Introduction to IBM Cloud Garage

Tue, 12-Feb 01:30 PM - 02:10 PM

Cloud 6385 CEMEX Mixology: Ingredients for a Successful Pour

Tue, 12-Feb 01:30 PM - 02:10 PM

Cloud 6981 Walk-Up Demo: Preview the Future of the IBM Cloud Kubernetes Service

The IBM Cloud Garage empowers companies small and large to disrupt and transform by delivering cloud-based solutions in the minimum possible time using the IBM Cloud and the IBM Cloud Garage Method. The Garage has been working with clients for four years, partnering with them on delivery of innovative applications and analytics. Join us to hear the founder of the Garage share how these clients are achieving success and transforming their definition, design and delivery of applications.

CEMEX is a global company focused on creating sustainable value by providing industry-leading products and solutions to satisfy the construction needs of customers around the world. Being efficient and innovative is a challenge that defines the industry, CEMEX products, and the way the business and IT operate. CEMEX has grown through acquisitions and cross-border expansion into a large, multinational business, and the global delivery organization is constantly challenged to meet the needs of localized markets and be responsive to demands that vary by country. Learn about the transformation of CEMEX GO, the customer-facing application portfolio, and how digital architecture, DevOps, SRE and product management amped up business agility.

This is a walk-up demo preview of our InnerCircle customer feedback session 6968. IBM Cloud Kubernetes Service is a managed offering that delivers powerful tools to enterprise developers, including intelligent scheduling, self-healing, horizontal scaling, service discovery, load balancing, automated rollouts and rollbacks, and configuration management. In this preview session, you will get an early view of what is coming soon with our design team on hand to answer your questions. Join us at InnerCircle session 6968 to deep-dive on this topic and help us shape our product designs.

Tue, 12-Feb 01:30 PM - 02:10 PM


Data and Analytics

2740 IBM Streaming Analytics—What's New and Roadmap

Tue, 12-Feb 01:30 PM - 02:10 PM

Infrastructure 6483 Explore a Heterogeneous "Edge Cloud" Infrastructure Using IBM Power Systems and IBM Cloud Private

Learn about the new features and roadmap for IBM Streaming Analytics. IBM Streams has evolved over ten years to meet ever-increasing demands for powering event-driven architectures for real-time analytics. We will review some of the major new features and discuss the future roadmap, including: A new, cloud-native, Kubernetes-based architecture for deployment in public and private cloud environments; dynamic scaling abilities to adjust to changing demands; integrations with IBM Watson Machine Learning for deploying analytics in real-time, event-driven architectures; and improved developer tooling and integration with CI/CD toolchains.

Industries today are constantly being disrupted by new technologies and innovations. Enterprises in the travel/transportation, retail, healthcare and telco segments (just to name a few) are all looking for new ways to differentiate themselves and create new opportunities. There has been a common theme emerging, whereby more and more of the cloud platform is being pushed to "the edge" (e.g., the retail store, the transportation vessel, etc.). Come talk with IBM experts about some real-world scenarios where we have built multi-platform and AI-capable cloud platforms leveraging IBM Cloud Private, IBM Power Systems and AI technologies such as PowerAI Vision and IBM Watson Studio—ultimately creating market-differentiating solutions.

Tue, 12-Feb 01:30 PM - 02:10 PM


Watson 6025 Infuse AI to Transform Your Supply Chain into a Cognitive Supply Chain

Tue, 12-Feb 01:30 PM - 02:10 PM

Automation 1378 Strategy and Roadmap for Business Automation Workflow

Tue, 12-Feb 02:30 PM - 03:10 PM

Automation 6647 What's New in Data Capture

Our Cognitive Supply Chain Advisor solution is a first-of-a-kind solution to augment the day-to-day decision-making of supply chain professionals through natural language interaction. The session will demonstrate the journey of creating the solution, starting from identifying and discovering use cases, creating an interactive user experience, integrating various Watson Technologies, creating and harmonizing data from numerous data sources in a data lake, combining cognitive and analytics, and above all training Watson on supply chain. This solution is currently being scaled for industries like automotive and electronics.

IBM Business Automation Workflow combines the best of IBM Business Process Management and IBM Case Management into a single offering. In this session, we will discuss the overall strategy and roadmap for Business Automation Workflow, including our advances in automation analytics, low-code solution building, and private cloud support.

Datacap is celebrating 30 years since its first release in 1989. It's 30th year may well be its most auspicious, with significant progress to report—from new enhancements in the base product (high volume scanning!), to a new "low-code" mobile capture offering, to new capabilities in Datacap Insight Edition that help it more accurately capture unstructured and diverse sets of documents for trade finance, life insurance and many other industry use cases. Datacap on Cloud has made great strides with improved virtualization and containers. There is also a brand new, born-in-the-cloud Capture Service that can be added to enhance Datacap Insight Edition even further, or used for sophisticated data mining in IBM and even non-IBM repositories.

Tue, 12-Feb 02:30 PM - 03:10 PM

Return to Menu


Industry Solutions

6343 Building Modern Financial Services Apps on IBM Cloud

Tue, 12-Feb 02:30 PM - 03:10 PM

Infrastructure 5042 Let IBM Power Systems Run Your Future Data and Transform Your Business

Tue, 12-Feb 02:30 PM - 03:10 PM

Marketing 7206 Driving the IBM Customer Journey through Advocacy

The financial services industry is being disrupted by "fintechs," which are startups focused on providing user-friendly banking experiences through digital channels such as mobile apps and chatbots. This session will demonstrate how financial institutions (and fintechs) can build, operate and monetize next-gen apps on IBM Cloud with the agility and speed that only the fintechs have enjoyed up to now. It will also discuss the ecosystem that IBM is building that will catalyze explosive adoption of our platform, thus pleasing our clients and driving compelling revenue. We'll also talk about the new IBM fintech partner program, through which select partners receive special go-to-market assistance, introductions to IBM clients, and more.

IBM Power Systems help clients meet their business challenges, while making IT simple, flexible and easier to operate compared to other infrastructure providers. Power Systems are the alternative to Intel x86 to extend the landscape of software stacks based on Linux, open source software and competitive solutions. Collaborative options based on Power Systems are also available in the cloud, and on hyper converged infrastructure. Join this session to learn how Power Systems deliver IT business capabilities with a broader panel of technology capabilities and cognitive workloads compared to Intel servers.

The customer experience is everything. From engaging future customers, through offering support for current customers, to building on the work of passionate fans, IBM is improving the customer journey by inserting advocacy. We’ll share how we’ve brought existing advocacy programs into Influitive's advocacy software, and how we’re transforming support and engagement with customers across the business. Come to this session for a hands-on demo of the new IBM Advocacy program!

Tue, 12-Feb 02:30 PM - 03:10 PM



3331 Providing "Whodunit" Context to Kill Chains

Tue, 12-Feb 02:30 PM - 03:10 PM

Services 4831 Agile Contracting—A New Way to Outsource Your IT

The visualization of kill chains is a trending security topic. However, without threat actor information, kill chains of different actors are mixed, confusing threat hunters trying to discern the purpose and goal of the attacks. Detecting threat actors in security incidents can be difficult, since the actors will cover their tracks using polymorphic malware and relay servers. The Whodunit API is a proposed technology to pin down the threat actor behind a security incident, by comparing threat intelligence reports across various sources and reasoning the similarities among the documented attacks. Whodunit can point out the malware families used and the threat actor behind them, even if no existing relationships are found in the reports.

As the largest food distribution company in the US, Sysco needed to adapt and transform its IT strategy on both the local and national level. Sysco and IBM had partnered in a traditional strategic outsourcing relationship since the early 2000s. To accelerate its transformation and implement its specific business requirements, Sysco worked with IBM to transform their agreement into the next generation of IT outsourcing—"Agile Contracting." This new partnership and agreement will help Sysco succeed in its highly competitive industry, while creating an IBM model for the IT outsourcing contracts of the future.

Tue, 12-Feb 02:30 PM - 03:10 PM

Return to Main Menu



Select a Time:• 08:30 AM – 9:10 AM• 09:30 AM – 10:10 AM• 10:30 AM – 11:10 AM• 11:30 AM – 12:10 PM• 12:30 PM- 1:10 PM• 1:30 PM – 2:10 PM• 2:30 PM – 3:10 PM• 3:30 PM - 4:10 PM• 4:30 PM – 5:10 PM

Wednesday, February 13


Blockchain 6678 Blockchain for Trade Finance

Wed, 13-Feb 08:30 AM - 09:10 AM

Cloud 2853 Hybrid Cloud Integration Technical Strategy and Directions

Wed, 13-Feb 08:30 AM - 09:10 AM

Data and Analytics

6600 IBM Enterprise Records Update and Roadmap

Successive waves of disruption across industries and constant change mean opportunity. We’ve entered a new era where truth isn’t subjective, but collective—where radical transparency is uprooting how we interact, transact and drive growth. Leading organizations and consortia across industries are rapidly unleashing the exponential business value of Blockchain. More than a new technology, it’s a whole new playing field. This session explores the creative ways Blockchain is being applied in the financial services industry; and how, in partnership with IBM, major European banks are breaking down barriers to generate new value.

This session will outline the evolving capabilities required of hybrid cloud integration software as the demands of business during the digital transformation continue. Leveraging and building on existing application estates, especially exposing them for reuse and enriching them with additional value, remains at the top of the agenda. We will review the latest in our modernization thinking, including the technical innovations that are emerging and those that lie in the future. Cloud-native based systems are how many green field systems are built, and are also the way to enrichment of existing systems. This session will explore challenges, opportunities and new approaches to creating applications using cloud-native techniques.

This session will provide an update on current and future product plans for IBM Enterprise Records. We will also share an overview of the various integration scenarios in the governance and content management spaces for on-premises and cloud deployments.

Wed, 13-Feb 08:30 AM - 09:10 AM

Return to Menu


Marketing 6440 The Future of the Customer Experience

Wed, 13-Feb 08:30 AM - 09:10 AM

Blockchain 6670 Blockchain for Capital Markets

Wed, 13-Feb 09:30 AM - 10:10 AM

Cloud 2697 IBM Hybrid Cloud CTO and Architects Discuss Enterprise Challenges

This session will cover new and emerging trends our customers are seeing as they seek to engage with their customers across multitude of channels, across various devices. We will discuss how the IBM Watson Customer Engagement (WCE) portfolio is enabling clients to leverage AI for tangible business outcomes. We will also discuss broader trends around data privacy, including how WCE is helping clients conform to GDPR. The session will also share the current capabilities and the WCE strategy and roadmap.

Successive waves of disruption across industries and constant change mean opportunity. We’ve entered a new era where truth isn’t subjective, but collective—where radical transparency is uprooting how we interact, transact and drive growth. Leading organizations and consortia across industries are rapidly unleashing the exponential business value of Blockchain. More than a new technology, it’s a whole new playing field. This session explores the creative ways Blockchain is being applied to financial markets; and how, in partnership with some of the largest financial market utilities in the world, IBM is paving the way for a new market infrastructure.

Whether you currently have, or are planning to have, hybrid cloud solutions for your enterprise, there will be challenges somewhere in that big picture. When your solution has aspects that combine multiple clouds and some on-premises deployments, you should ask questions about how it all fits together. This panel discussion among the IBM Hybrid Cloud CTO and Architects will describe challenges faced by solutions in hybrid cloud environments, and how they are being addressed. Time will be allotted for questions from the audience.

Wed, 13-Feb 09:30 AM - 10:10 AM

Return to Menu


Cloud 2928 Wed, 13-Feb 09:30 AM - 10:10 AM

Commerce 6508 Wed, 13-Feb 09:30 AM - 10:10 AM

Marketing 6414

IBM BPM Automates New Business Policy Processing and More at IndiaFirst Life Insurance

Uncovering the Business Value in an IBM WebSphere Commerce V9 Migration

Roadmap: The Future of Watson Marketing

IndiaFirst Life Insurance implemented IBM BPM and successfully migrated 20 business processes from Savvion BPM to IBM BPM within three months. IBM BPM was then integrated with CRM and its Life Asia core insurance product. New business policy processing was one of the key processes initially moved to IBM BPM. A key requirement was to migrate this business process without stopping business operations. IndiaFirst Life also implemented a claims processing solution on IBM BPM, which reduced the time to process the claims from eight days to two days, improving customer satisfaction.

IBM's next-generation modern commerce platform is designed to give B2C and B2B organizations the power to rapidly innovate and drive their omni-channel business with less overhead. Putting together a business case for any migration that weighs risks and costs against the benefits will guide the path you take. In this session, we will share a business value assessment for migrating to IBM WebSphere Commerce V9, and identify any triggers that suggest whether SaaS would be a better option.

This session covers recent trends in the marketing technology landscape and how the Watson Customer Engagement portfolio is adapting to take advantage of these trends, such as microservices. These innovations will benefit customers through increased levels of visibility and integration across the marketing technology stack, leading to faster innovation.

Wed, 13-Feb 09:30 AM - 10:10 AM


Watson 1374 Watson Assistant Solutions: Future Directions

Watson Assistant (WA) Solutions is a cloud service that builds upon the base Watson Assistant service, and which allows businesses to quickly build branded, Watson-powered personal assistants that enable complex, multi-skill conversations, proactive interactions not initiated by the end user, reasoning and multi modal interactions—while guaranteeing that the enterprise maintains data ownership. The session will include demos and discussions on future direction.

Wed, 13-Feb 09:30 AM - 10:10 AM

Cloud 4478 Cloud Security: Give Direct Feedback to the Product Team on the Roadmap

Provide your feedback on your IBM Cloud Public security challenges and needs directly to the product team. Hear details on upcoming features and direction for IBM Cloud Security Advisor. Share the challenges we can help you solve today, or that we can start working on for a future release.

Wed, 13-Feb 10:30 AM - 11:10 AM

Cloud 6341 Online Bidding Case Reference: Extreme Performance with Aerospike and Containers on IBM Cloud

A company that handles online bidding needed a public cloud platform to run Aerospike, a flash-optimized, in-memory, open source NoSQL database for high performance computing. IBM Cloud is the only public cloud vendor that provides dedicated bare metal servers and is certified by Aerospike. We are currently advising multiple customers with similar business needs on how to optimize Aerospike configuration and performance on IBM Cloud. IBM offers better pricing and performance versus competitors for this use case. The reference customer plans to migrate additional workloads to IBM Cloud, and to leverage microservices architecture and DevOps on IBM Cloud bare metal servers using HashiCorp’s Nomad container orchestration system.

Wed, 13-Feb 10:30 AM - 11:10 AM

Return to Menu


Cloud 6998 Wed, 13-Feb 10:30 AM - 11:10 AM

Data and Analytics

1431 Wed, 13-Feb 10:30 AM - 11:10 AM

Marketing 6418 Wed, 13-Feb 10:30 AM - 11:10 AM

Watson 3060 Wed, 13-Feb 10:30 AM - 11:10 AM

Blockchain 6673

Preview Demo: Unified PaaS and IaaS Resource Management in IBM Cloud

High-Performance Scale-Out Using IBM Spectrum Scale Erasure Code Edition

Using Marketing Benchmarks to Drive Change and Improve Results

Technical Deep-Dive into PayPal's Virtual Agent Deployment Using IBM Watson Assistant

Shipping in the Age of Blockchain: End-to-End Data Visibility for You and Your Partners

This is a demo of capabilities and designs for the IBM Cloud console UI. The design team will talk you through the process, strategy and research used to get to the final released product, and share a glimpse into what’s to come for resource management in IBM Cloud. Come take a test drive and give us feedback about the future dashboard, global navigation and more.

The session with share the basic concepts of BM Spectrum Scale Erasure Code Edition, how to deploy it, and what workloads are best supported by it.

Learn how to improve your email deliverability with best practices that you can follow to "make it to the inbox." Industry statistics indicate that a majority of emails sent to consumers never make it to their inboxes. This impacts campaign effectiveness and causes enterprises to miss campaign targets. Watson Customer Engagement provides product capabilities and best practices to ensure that emails enterprises send get to the consumers' inboxes.

Gautam Vasappanavara, Lead Solution Architect at PayPal and Werner Vanzyl, With Watson Solution Architect, will provide a deep-dive into the journey that PayPal undertook to achieve the deployment of the PayPal Virtual Agent in just six weeks. The discussion will include goals, planning, challenges, development practices and experiences.

The ability to quickly, easily and securely transfer data to your shipping partners has always been critical. We’re working to change the game so you can easily move your cargo from one part of the world to the other with complete, end-to-end visibility. Learn the latest and greatest about the IBM and Maersk Global Trade Digitization (GTD) offering, including the key benefits both shippers and Beneficial Cargo Owner (BCOs) are seeing.

Wed, 13-Feb 11:30 AM - 12:10 PM

Return to Menu


Cloud 1752 Wed, 13-Feb 11:30 AM - 12:10 PM

Commerce 3090 Wed, 13-Feb 11:30 AM - 12:10 PM


6602

Run and Manage Kubernetes-Based IBM Cloud Private Cloud in Multicloud Environments: Best Practices

Launching Egyptian Companies into Global Markets through a National eBusiness hub

Cloud Security: Threat Intelligence and Analytics

Multicloud is the new normal for many clients adopting cloud computing. Clients align their workloads and strategy with perceived strengths for each cloud. One challenge here is how to develop and operate the workloads and applications portably, yet with flexible and consistent control. Adopting a Kubernetes-based platform such as IBM Cloud Private (ICP) lays a foundation to address this challenge. This session shares experiences and recommendations, based on direct experience helping clients plus internal research, on how to deploy ICP-based solutions in multicloud environments. Topics include DevOps pipelines, automating infrastructure pipelines with IBM Cloud Automation Manager, and managing and monitoring multiple Kubernetes clusters.

The digital channel can connect B2B and B2C organizations with customers anywhere in the world—but many companies in Egypt don’t possess the skills, processes and systems to support eCommerce. To help launch Egypt’s businesses into global markets, EG GATE is using IBM Watson Customer Engagement solutions to build an eBusiness hub.

Customers deploying to cloud need to continuously monitor their workloads for hazardous network communication with their compute clusters, as well as prevent any unauthorized access or behavior. This entails layering analytics on centralized vulnerability data, network activity, audit logs, and application and system findings from various IBM services, partners and user-defined sources. IBM Cloud Security Advisor layers threat intelligence and analytics from IBM Security and Research to detect any suspicious malicious network activity, as well as detect any abnormal behavior or suspicious access of cloud resources based on activity tracking analytics. It provides a central place to monitor threats and manage security in IBM Cloud.

Wed, 13-Feb 11:30 AM - 12:10 PM


Watson 5523 Wed, 13-Feb 11:30 AM - 12:10 PM

Blockchain 6671 Wed, 13-Feb 12:30 PM - 01:10 PM

Cloud 1373

UPS Cognitive Innovation Garage

IBM Food Trust: The Full Story of How It is Revolutionizing Our Food Supply Chain

End-to-end, Multi-Architecture CI/CD in IBM Cloud Private with Jenkins and IBM UrbanCode Deploy

Come find out how UPS is leveraging the IBM Garage model to help transform the company and has introduced IBM Watson, Blockchain, and data science to create new markets and disrupt the shipping industry.

Food’s journey from farm to table is complex, involving numerous actors and transactions. A number of issues, including food waste, food fraud, and food-borne illness, are exacerbated by limited transparency in the supply chain. IBM Food Trust uses Blockchain technology to create unprecedented visibility and accountability in the food supply chain. It is the only network of its kind, connecting growers, processors, distributors, and retailers through a permissioned, permanent and shared record of food system data. Learn how Blockchain builds trust and transparency and how IBM Food Trust is transforming the food industry.

IBM Cloud Private gives customers a platform that helps them achieve their longstanding goals of speed and flexibility by automating build, testing and deployment of applications. However, for many the road to an end-to-end CI/CD pipeline, which often starts at the developers desktop and ends in production, is long and troublesome. This session shares some "best" practices that the IBM Cloud Garage team used to implement an end-to-end CI/CD pipeline for a large US health insurance provider. Using real-life case studies, we will share some of the key lessons learned building a set of CI/CD pipelines used to deploy containerized WebSphere Liberty and Node.js applications to both x86 and zLinux IBM Cloud Private environments.

Wed, 13-Feb 12:30 PM - 01:10 PM

Return to Menu


Cloud 6354 Operations Management Futures

Operations Management must keep up with digital transformation and its challenges, align with practices such as DevOps and site reliability engineering (SRE), and support LoBs and existing infrastructure under financial constraints. IBM is evolving its Netcool Operations Insight family to support this transformation, and is evolutionarily restructuring the portfolio to exploit Kubernetes for reduced TTV and TCO plus greater scalability and availability. We’ll discuss solutions for modern practices and collaboration in SRE environments. We’ll also show how we respond to increased complexity and dynamicity with deep automated insights from analytics based on AI/ML and “up-to-the-second” topology for incident resolution and prevention.

Wed, 13-Feb 12:30 PM - 01:10 PM


5183 Work Style Innovation: Blockchain for Human Resources

As Japan faces critical shortages in the labor market, flexible working environments are needed more than ever. The environment is not limited to full-time employees but includes all kinds of positions, including part-time employees. Persol Career aims to envision the new way of working for part-time employees—to allow companies to find employees as required and to help employees to work with more choices and flexibility by reducing constraints. In the session, Persol Career will share its efforts to envision the new, more flexible way of working for part-time positions, and how Blockchain technology works as the enabler.

Wed, 13-Feb 12:30 PM - 01:10 PM


Cloud 4800 Digital Business Automation for Multicloud Technical Strategy and Planned Evolution

The introduction of Digital Business Automation for Multicloud (DBA MC) is much more than hosting ECM, workflow and ODM on the IBM Cloud Private platform. This session will describe how this new architecture, based on Docker containers and using Kubernetes elasticity for High Availability and Disaster Recovery, enhances the capabilities and integration between the different components to create a powerful environment with unsurpassed scalability. The addition of new components for low-code application building, business insight and integration with Watson make DBA MC the ideal platform for modern development. The discussion will cover the DBA MC roadmap and future focus areas in addition to the technical strategy.

Wed, 13-Feb 01:30 PM - 02:10 PM

Cloud 5554 Introducing IBM Watson and Cloud Support Assistant and Mentor

This session introduces you to the new IBM Cloud Assistant and Mentor—a Watson-enabled assistant that provides a digital self-help service to accelerate your experience whether you are just beginning your journey, are a power user or are a premium enterprise. The assistant leverages Watson services to not only respond to your questions but also to anticipate questions and issues in your account and provide the documentation, resources, tools or a live engineer needed to quickly resolve your questions.

Wed, 13-Feb 01:30 PM - 02:10 PM

Cloud 6980 Walk-Up Demo: Preview the Next Generation of Cloud Infrastructure

This is a walk-up demo preview of our InnerCircle customer feedback session 6964. From virtual private cloud to bare metal servers, IBM’s cloud infrastructure portfolio serves as the foundation of your company's future on the cloud. In this preview session, you will get an early view of what is coming soon with our design team on hand to answer your questions. Join us at InnerCircle session 6964 to deep-dive on this topic and help us shape our product designs.

Wed, 13-Feb 01:30 PM - 02:10 PM

Return to Menu



4810 Willingness to Change: Scaling an Agile Squad for a Global Project after 61 Sprints as a Team

The Holmes Squad, part of Analytics@IBM, includes ten skilled developers plus diverse set of other roles, including data scientists, web developers, data engineers, and UX and business analysts. This squad/Agile team has been a pioneer in building a solid portfolio on IBM cognitive and analytics solutions, participating in major enterprise projects and developing solutions for other business units, helping IBM to transform its business and processes. Hear how, after 61 sprints together as a collocated team, the Holmes Squad is being challenged to embrace a global big data project within IBM at the corporate level, while keeping the same level of engagement, pacing of deliverables (MTPs) and maturity for Agile good practices and DevOps.

Wed, 13-Feb 01:30 PM - 02:10 PM

Supply Chain 6420 Architecting for the Future with a Multi-Enterprise Ready Supply Chain Platform

You can’t predict the future, but you can engineer your operations and supply chain processes for long-term success. Disruptive technologies like AI, Blockchain and IoT are ready now to help you deliver solutions at a higher ROI. But future-proofing shouldn’t be an edict for rip-and-replace. Learn how having a multi-enterprise ready business network capitalizes on these disruptive technologies while also building on and being ready to integrate with legacy solutions.

Wed, 13-Feb 01:30 PM - 02:10 PM

Watson 4433 Using IBM Watson to Reduce Response and Resolution Times for Urgent Support Issues

The Spectrum Computing Support team developed a Smart Alert system using IBM Watson AI technology. It monitors and scans updates from our clients to detect and measure the urgency and frustration based on customers’ tone, word choice, and critical logging messages. The system analyzes the client update and sends out an alert email when the measure of urgency goes over a certain threshold. The Smart Alert system has helped us shorten the response and resolution times for our clients’ sensitive issues and has improved both our clients’ experience with support and our team’s NPS score.

Wed, 13-Feb 01:30 PM - 02:10 PM


Cloud 1127 Wed, 13-Feb 02:30 PM - 03:10 PM

Data and Analytics

6353 Wed, 13-Feb 02:30 PM - 03:10 PM


5246 Wed, 13-Feb 02:30 PM - 03:10 PM

Supply Chain 6424

Customer Experiences with Innovative Hybrid Cloud Transformation at Westpac Bank

Predictive Analytics and Process Optimization for Oil Drilling and Refinery Operations

How to Drive a Better Experience for Your Customer Base!

Supply Chain App Modernization Strategies for the Cloud

Westpac, a leader in the financial industry in Australia, has partnered with IBM under an innovative strategic alliance to develop a transformation program that has transformed its IT environment into a best-of-breed, next-generation hybrid cloud environment. This alliance allows Westpac and IBM to leverage each other’s strengths to develop and implement the most agile and cost-effective cloud transformation solution for Westpac. This includes leveraging IBM’s vast global standard capabilities and assets, and world-class innovations from IBM Research, in the development of a hybrid cloud platform as a service.

Oil and Gas is a complex domain comprising upstream and downstream operations: oil drilling, refinery and trading. The volatility associated with oil prices is forcing companies to look for new avenues to optimize their end-to-end operations. This session will cover two major use cases that could streamline oil drilling and refinery operations: 1) Predictive analytics-based oil drilling to optimize operations and reduce non-productive time; and 2) Insights and patterns related to catastrophic failures of compressors.

IBM Support is a global operation supporting thousands of solutions with millions of customer interactions. How does IBM ensure that their Support Professionals around the globe are skilled and are at-the-ready when it comes to delivering an exceptional customer experience? What can you learn from IBM Support Leaders to help you in your own company's transformation journey?

You may be considering maximizing the value of your on-premises investment using IBM Cloud. When is the right time to make the change? What is the right mix of running both on-premises and cloud workloads? How do you do this securely? What is the value and why should you consider it? This session will address these and related questions.

Wed, 13-Feb 02:30 PM - 03:10 PM

Return to Menu


Watson 5737 Wed, 13-Feb 02:30 PM - 03:10 PM

Blockchain 6677 Wed, 13-Feb 03:30 PM - 04:10 PM

Cloud 5129

Introducing ModelOps: DevOps and Lifecycle Management for Co-Evolution of AI Models and Applications

IBM Blockchain: What's New and What's Coming

IBM's Next-Generation Cloud with Virtual Private Cloud

This talk introduces ModelOps, a platform that leverages software lifecycle principles to co-evolve AI models and the applications they are deployed in. ModelOps enables end-to-end automation of data preparation and deployment pipelines across components in enterprise ecosystems. The orchestration logic is configuration-driven and seamlessly integrates with existing application deployment patterns (e.g., Cloud Functions). ModelOps provides interfaces to various platforms and tools with actuation capabilities: model training platforms such as Watson Studio; model serving platforms and standards, such as Watson Serve; application runtimes like Kubernetes; and CI/CD pipelines, such as Jenkins.

With hundreds of client engagements, Blockchain solutions already in production and a world-class Blockchain platform, IBM is at the forefront of Blockchain for business. In this session, we'll discuss IBM's Blockchain strategy, from its ongoing contributions to the Linux Foundation Hyperledger project, to how it is helping clients build, grow and accelerate Blockchain networks.

Enterprises want to embrace cloud-native to transform and build new applications and services in the cloud. IBM’s next generation cloud provides Virtual Private Cloud (VPC). VPC is an abstraction for creating logically isolated clouds, enabling separation of resources while offering customers the isolation they require. IBM provides a new, next-generation cloud API for creating, managing and utilizing VPCs, Regions, Zones and associated resources. This gives customers a private and isolated cloud that enables: BYOIP; multiple, isolated zones per Region to group resources, enabling highly available applications and services; and flexible geographic scope. Learn from IBM experts about the value and benefits of the VPC offering.

Wed, 13-Feb 03:30 PM - 04:10 PM

Return to Menu


Cloud 6352 Hertz Digital Platform: A High-Performance, Cloud-Native System Using IBM Container Services

One of the leading car rental companies, Hertz, was not only looking to move their hertz.com digital platform to the cloud, but also make it cloud-native. The platform must employ a container-based microservice architecture and be able to serve thousands of users on multiple websites and mobile devices. This session will cover the best practices and valuable lesson learned from our work with Hertz. We believe that these best practices and lessons learned would be applicable to our partners and customers seeking to deploy high-performance, cloud-native applications using IBM container and NoSQL database services.

Wed, 13-Feb 03:30 PM - 04:10 PM

Commerce 6513 Content—The Heart of the Best Digital Experiences

Your brand is the sum of all customer interactions. As more and more customer experiences are taking place through a variety of digital channels, how do you ensure that the content being consumed is consistent? Relevant? Complete? Join this session to learn how IBM can help you deliver on your brand promise though all your digital touchpoints.

Wed, 13-Feb 03:30 PM - 04:10 PM

Data and Analytics

3239 Go Seek Analysis for Achieving Sales Targets

Enterprises often use time series models to forecast future sales values based on historical data values. However, time series forecasting only provides forecast values—not suggestions for sales goals. For example, suppose the number of Twitter mentions affects sales. Then what actions should be taken on the Twitter mentions to meet the sales goal, which is 10% higher than the forecast value? This session introduces go seek analysis, which can recommend actions to meet a goal based on time series forecast values. This approach helps you to set business goals and understand how to achieve them based on recommendations from go seek analysis.

Wed, 13-Feb 03:30 PM - 04:10 PM


Supply Chain 6428 Wed, 13-Feb 03:30 PM - 04:10 PM



Cloud 7482

Realize Value Quickly through the IBM Watson Supply Chain Fast Start Program

How to Successfully Adopt IBM Cloud Private: A Banking Client Case Study

Secure to the Core: IBM Cloud Security

Agile integration Architecture: Impacts on IBM’s Product Roadmap and on Clients Making the Change

Need to identify use cases where AI can help deliver value quickly using your own data? Learn how Lenovo and other clients got started, and map your own approach with the help of IBM supply chain consultants and architects.

This session explains the journey with all the challenges, problems and solutions that our banking customer faced to move their core banking framework to IBM Cloud Private. It will describe the different actions that took place across the different dimensions to setup the platform, to be ready for production and to host the core banking systems. These dimensions are: security, operations and management, data, culture and DevOps.

This is a walk-up demo preview of IBM Cloud security products. IBM’s cloud security portfolio provides a group of services that developers can use to secure applications and APIs. In this preview session, you will get an early view of what is coming soon, with our design team on hand to answer your questions. You will also get an opportunity to test-drive our latest IBM Security Advisor product and provide feedback to help shape our next release.

Agile integration architecture (AIA) is a more decentralized, fine-grained, microservice-inspired way to do integration. It affects how we approach all aspects of integration, from the ESB pattern to API management and messaging. This session deep-dives into how IBM’s integration portfolio is changing to meet the needs of AIA. It will discuss recent enhancements across the portfolio focused on enabling agile, fine-grained integrations, facilitating cloud-native, container-based deployment, and paving the way for a broader set of integration developers. We will also discuss the realities of where clients are on their integration modernization journeys today, what their typical inhibitors are, and potential steps to overcome them.

Wed, 13-Feb 04:30 PM - 05:10 PM

Return to Menu


Commerce 6514 Wed, 13-Feb 04:30 PM - 05:10 PM

Data and Analytics

2353 Wed, 13-Feb 04:30 PM - 05:10 PM


6293 Wed, 13-Feb 04:30 PM - 05:10 PM

Supply Chain 5389

Don't Stop Believing: IBM Digital Experience Manager Roadmap and Future

In the Labs: New Ways to Compose Apps and Enable Conversational Analytics

A Competency and Talent Acceleration Model for Advanced Manufacturing

Japanese Logistics Transformation with Pallets

In this session, we will explore the roadmap for the IBM Digital Experience, including future investment areas, new capabilities, and strategic priorities. You will learn how we will take what we have learned from thousands of customer implementations, our investment in AI, and more, to continuously evolve this industry-leading platform for the future.

Last-mile integration of APIs and services is hard. Embedding domain knowledge and analytics in a chatbot is hard. Join us to find new ways to simplify these challenges. Systems integrators and ISVs will discover a path to higher value, differentiated offerings. Clients will discover ways to experiment with analytics in a "fail-fast" manner, enabling them to try many ideas rapidly in an innovation cycle. This experimentation cycle ultimately leads to better solutions and faster ROI.

As digital transformation of manufacturing operations and supply chains accelerates, manufacturers must accelerate the development and deployment of talent for the Manufacturing 4.0 era. IBM's Supply Chain organization will share the details of the 2018 Frost & Sullivan Manufacturing Leadership award-winning “Competency & Talent Acceleration for Advanced Manufacturing" project, and its core model that has begun to build a cadre of advanced manufacturing leaders ready to execute on the company's drive to create a cognitive supply chain.

Pallets have transformed logistics in several important ways; for example, by enabling transportation of more goods at once, and by making cargo handling more efficient. Like containers have done for global trade digitization, pallets can play a significant role in transforming, digitalizing, and optimizing logistics at a more local level. Come hear about Japan Pallet Rental's ambitions and their journey with IBM.

Wed, 13-Feb 04:30 PM - 05:10 PM

Return to Main Menu



Select a Time:• 08:30 AM – 9:10 AM• 09:30 AM – 10:10 AM• 10:30 AM – 11:10 AM• 11:30 AM – 12:10 PM• 12:30 PM- 1:10 PM• 1:30 PM – 2:10 PM• 2:30 PM – 3:10 PM• 3:30 PM - 4:10 PM• 4:30 PM – 5:10 PM

Thursday, February 14


Blockchain 6672 Rewiring Businesses with Blockchain to Drive New Value

Successive waves of disruption across industries brings constant change, and this also brings opportunity. We’ve entered a new era where truth isn’t subjective, but collective—where radical transparency is uprooting how we interact, transact and drive growth. Leading organizations and consortia in many verticals are rapidly unleashing the exponential business value of Blockchain. More than a new technology, it’s a whole new playing field spanning supply chains, global trade, payments, trade finance and many other industries. Discover creative ways Blockchain is being applied today across industries and value chains to break down barriers and build newfound trust.

Thu, 14-Feb 08:30 AM - 09:10 AM

Cloud 3918 IBM Roadmap for Cloud-Native Runtimes and Frameworks

Applications are increasingly being built for and deployed to cloud environments, which means understanding and adopting a new set of technologies and programming practices. This requires developers to acquire new skills in how applications are developed, and changes the way that operations, monitoring and diagnostics are carried out—all of which increases the costs associated with moving to cloud-native development. In this session, we'll discuss how IBM is adapting its runtimes and frameworks to be "cloud-native ready," greatly simplifies the process of building cloud-native applications, ensuring best practices are implemented with minimal effort, and providing the best platform on which to run cloud-native applications.

Thu, 14-Feb 08:30 AM - 09:10 AM

Return to Menu


Data and Analytics

1220 Shifting Gears in Deployment: Secure DevOps for Analytics Solutions

We are a top-class analytics platform within IBM. We have been running for decades on state-of-the-art infrastructure. This enables us to deliver incredible performance and reliability and sub-second response times on a SLA met 99.95% of the time. Our deployment processes used to be highly effective, mainframe-style manual processes, which cover all compliance needs like testing, separation of duty, etc. Come hear our story of moving to secure DevOps. We had a vision to implement all the benefits of DevOps without sacrificing the processes and compliance we have had. Our journey is not finished yet and will probably never be, but what we achieved so far is so compelling that "Black IT" is re-integrating into our system!

Thu, 14-Feb 08:30 AM - 09:10 AM

Services 2386 Pompeii Smart Archaeological Park: Securing Visitors and Facilities with a Great User Experience

The Italian Ministry of Culture and Tourism aims to promote Italian cultural heritage kept in museums and in archaeological parks by adopting emerging technologies to improve user experience and visitor safety, thus creating an interactive and immersive experience for all kinds of visitors. The solution enabled new and more extensive ways of using museums and cultural properties that have been outlined in a heritage context for the first time. The benefits introduced by the solution include: 1) Monitoring and securing the whole infrastructure; 2) Tracing the visitor’s movements; 3) Alerting the park operators; 4 Implementing rescue procedures; and 5) Creating an immersive visitor experience by activating geo-referenced audio content.

Thu, 14-Feb 08:30 AM - 09:10 AM

Supply Chain 6425 Get End-to-End Visibility with AI to

Act Faster and with Confidence

You need next-level visibility and speed to get ahead of what’s getting between you and consistently exceptional customer experiences. Learn how to gain actionable insights from all the right data and experts to resolve disruptions in minutes, not days.

Thu, 14-Feb 08:30 AM - 09:10 AM


Cloud 3583 Java, Node.js, Swift and More: IBM's Open Source and Language Runtime Strategy

Developers are increasingly empowered to make technology decisions through the use of agile practices and the move to microservices. Over 80% of developers report that these trends influence or decide what technology they use. However, not all languages and frameworks provide the enterprise-grade capabilities that you would build business-critical applications on, or enable cloud-native development to build best-practice microservices. This session will cover the key languages and frameworks that IBM invests in, why IBM invests in them, how IBM influences their open source communities, and what the next set of "emerging" languages are from an IBM perspective.

Thu, 14-Feb 09:30 AM - 10:10 AM

Cloud 7540 Simplified Pricing for Flexible IBM Power Systems Multicloud Solutions

IBM Power Systems clients are rapidly evolving their multicloud environments to take advantage of the flexibility and scalability of the latest cloud capabilities, including pay-as-you-go (PAYG) resource consumption. This session introduces a simplified utility model whereby Power Systems clients can purchase capacity that spans on-premises and public cloud infrastructure. Attendees will be encouraged to provide feedback about their own Power Systems cloud requirements, workloads, use cases and on-demand payment preferences, which will help the Power Systems team refine this new cloud payment model.

Thu, 14-Feb 09:30 AM - 10:10 AM

Return to Menu


Industry Solutions

5464 Transforming Education with AI: A Deep Look at the Watson Tutor

Thu, 14-Feb 09:30 AM - 10:10 AM

Supply Chain 6427 Thu, 14-Feb 09:30 AM - 10:10 AM

Watson 1691 Thu, 14-Feb 09:30 AM - 10:10 AM

Automation 7501

Fulfill Every Customer Order—Perfectly and Profitably

How Design Thinking in the Kalahari Desert Revolutionized Mining

Are You Ready for the Future of Work?

The demand for personalized learning is growing and the stakes are high. With 250 million children unable to read, write or do basic mathematics, the challenge is global. Only one-third of college students think they will graduate with the skills and knowledge to be successful in the workplace and just 42% of employers feel their recent hires had the necessary workplace skills. Students of all ages need a personalized learning tool that works at their own pace, and on their own terms. To address this global education challenge, IBM has developed the Watson Tutor technology in partnership with Pearson and Sesame Workshop. Come join our conversation to hear about the future of AI in education.

Tailor fulfillment processes and execution to meet the needs of your business and exceed the expectations of

your customers. Learn how you can optimize sourcing to find the lowest landed cost and deliver unmatched fulfillment flexibility to meet your customers' ever-changing demands.

Come hear how Design Thinking with South African miners led to massive success for IBM's Industrial IoT and Watson Analytics platforms.

The future of work is here! The collaboration between man and machine, leveraging intelligent automation, is changing the way work gets done. This session will discuss these fast-changing technologies, the impact they are having across the enterprise, and how organizations can prepare.

Thu, 14-Feb 10:30 AM - 11:10 AM

Return to Menu


Blockchain 6674 Rewiring Businesses with Blockchain to Drive New Value

Thu, 14-Feb 10:30 AM - 11:10 AM

Cloud 6981 Walk-Up Demo: Preview the Future of the IBM Cloud Kubernetes Service

Thu, 14-Feb 10:30 AM - 11:10 AM

Commerce 6445 The Move to Microservices

Successive waves of disruption across industries brings constant change, and this also brings opportunity. We’ve entered a new era where truth isn’t subjective, but collective—where radical transparency is uprooting how we interact, transact and drive growth. Leading organizations and consortia in many verticals are rapidly unleashing the exponential business value of Blockchain. More than a new technology, it’s a whole new playing field spanning supply chains, global trade, payments, trade finance and many other industries. Discover creative ways Blockchain is being applied today across industries and value chains to break down barriers and build newfound trust.

This is a walk-up demo preview of our InnerCircle customer feedback session 6968. IBM Cloud Kubernetes Service is a managed offering that delivers powerful tools to enterprise developers, including intelligent scheduling, self-healing, horizontal scaling, service discovery, load balancing, automated rollouts and rollbacks, and configuration management. In this preview session, you will get an early view of what is coming soon with our design team on hand to answer your questions. Join us at InnerCircle session 6968 to deep-dive on this topic and help us shape our product designs.

Microservices—the distribution of your capabilities to the end platform as well as to the end customer—are the essence of our product distribution strategy. This is how you want to build product platforms. Microservices allow tremendous economies of scale in deployment and network effects. How do you distribute them to customers? Why should you want to leverage them? This session addresses these and related questions.

Thu, 14-Feb 10:30 AM - 11:10 AM



7625 Thu, 14-Feb 10:30 AM - 11:10 AM

Services 1357 Thu, 14-Feb 10:30 AM - 11:10 AM

Supply Chain 6422

IBM Security Connect: Reduce Complexity with an Open, Simple and Connected Security Platform

Maximizing the Value of Your Software Assets with Software Asset Management and IBM BigFix Inventory

Deep-Dive on Shared Ledger

Security has come a long way in the fight to protect businesses and society. But as the amount of disconnected tools and data has increased, we know that no one company can go it alone; to truly stop the spread of attacks, we need work to share our knowledge and collaborate on the answers. The open, simple and connected nature of IBM Security Connect, a new cloud security platform, brings security teams, tools, and data together for organizations to gain complete insights, work faster and easier with just the capabilities they need, and expand visibility with collective intelligence. Join us in this interactive session to find out more about the IBM Security Connect Platform and the initial set of apps and solutions that run on it.

This talk explains how one of IBM Hybrid Cloud's largest customers (GTS) successfully migrated from Tivoli Asset Discovery for Distributed (TAD4D) to IBM BigFix Inventory and, combined with the adoption of Agile processes, maximized their multi-billion dollar investment. The end result was a 17% reduction in software spend and increased compliance, which resulted in less time in audits with software vendors. Come hear about the practices, software and implementation pitfalls that helped drive success on this amazing journey.

The attributes of Blockchain technology are ideally suited to networks of partners, big and small. By providing a shared, single version of the truth through a shared ledger, Blockchain increases trust and creates efficiencies. Learn how these innate capabilities of Blockchain drive accuracy, efficiencies and cost savings in multiple downstream operations like shipment tracking, invoice dispute resolution and unsaleables management.

Thu, 14-Feb 10:30 AM - 11:10 AM



6536 Thu, 14-Feb 11:30 AM - 12:10 PM

Industry Solutions

3094 Thu, 14-Feb 11:30 AM - 12:10 PM

Supply Chain 6426

The Future of Talent Acquisition: IBM Kenexa Delivers Innovation and Efficiency

Lifting Daimler Trucks' Change Management to the Next Level with IBM Business Automation Insights

Enable a Frictionless Supply Chain

Effective hiring involves all kinds of decision-making, and the ability to attract and then keep happy the best talent. The focus of our end-to-end applicant tracking system (ATS), from assessments to hiring to onboarding, is on putting the power of data for decision-making in users' hands and engaging candidates with timely information. ATS functionality should be informative, streamlined, and self-service where it makes sense. Learn about IBM Kenexa's focus on providing streamlined access to the best data and efficient experiences to help our clients provide an unmatched experience for their candidates.

Product change management within the Daimler Trucks organization is a very complex process. In our IBM Digital Business Automation solution, tasks are long-running and can have several levels of sub-tasks. How can our end users, managers and IT support keep an overview of what is happening? How can we use this wealth of data to support them in this process? With IBM Business Automation Insights we directly access events, moving the reporting/analysis component towards an private cloud solution with integrated machine learning support. Our presentation will show how to create live-data dashboards to structure user tasks, provide KPIs and visual clues about the current status and even recommend next steps for each user based on process data.

Discover how to shut down silos, enable the free flow of information across your business, speed the onboarding of new partners, and fuel collaboration between your lines of business, suppliers, carriers and customers. See how to simplify B2B connectivity, collaboration and decision-making.

Thu, 14-Feb 11:30 AM - 12:10 PM

Return to Menu


Cloud 6333 A Connected Vehicle Platform Built on IBM Cloud Private

Come hear about a connected vehicle platform that provides five categories of service (parking, charging, payment, navigation, and voice) for millions of vehicles. The solution is built on IBM Cloud Private, which not only delivers the extreme scalability required, but also supports agile development and DevOps practices that drive daily code promotion without impacting the running application.

Thu, 14-Feb 12:30 PM - 01:10 PM

Commerce 6481 AI is the UX AI is the UX. Product development and engineering as we know it are changing before our eyes. The process of crafting purpose-built experiences for business users is coming to an end. In its place, an AI assembles the right controls, views and data reflecting the context and priority for what the human business practitioner must do. This is a KPI-driven experience that blends human and machine oversight of a business environment. This future is closer than you think... Watson Customer Engagement (WCE), with its enterprise business AI, is making this a reality now. Come see how far WCE has come and how you can experience it for yourself.

Thu, 14-Feb 12:30 PM - 01:10 PM

Marketing 6415 The Future of Marketing Audiences: How AI is Changing How Marketers Segment Their Customers

Customers are what they do. Traditional, rules-based segmentation techniques provide a critical foundation, but customers' behaviors tell a much richer story and foreshadow what may happen next. Watson Marketing Insights uses the power of cognitive to surface insights about your customers and reveal dynamic, behavior-based target audiences so your customer engagements can be more timely, relevant and in sync with the signals the customer is sending you. Discover how the era of cognitive marketing can transform customer experiences and foster loyalty. Explore the next generation of what’s possible with the power of Watson.

Thu, 14-Feb 12:30 PM - 01:10 PM

Return to Menu


Services 5750 Thu, 14-Feb 12:30 PM - 01:10 PM

Watson 4980 Thu, 14-Feb 12:30 PM - 01:10 PM

Cloud 6980

Reinvention by Design in a Telecom in West Africa, Powered by a Digital Lab

How a Leading Automaker Gains Insights and Addresses Critical Issues Early from Customer Calls

Walk-Up Demo: Preview the Next Generation of Cloud Infrastructure

Learn how a leading West African telecom operator partnered with IBM iX to establish a digital lab, and used design and digital services to reinvent its customer experience and re-ignite its employee engagement.

A leading US automaker was challenged to find insights and trending issues within audio of customers interacting with call center agents. The IBM solution used the Watson Speech to Text service to convert audio to text. With minimal customization of the Speech to Text service, it was able to produce highly accurate transcriptions of the audio files, including domain-specific terms. The text was then used within the Watson Voice of Customer Business Solution to find insights and trends. All this was achieved in two weeks using audio files and minimal metadata as the only input from customers. How we did it can be replicated in many Speech to Text based customer engagements irrespective of industry.

This is a walk-up demo preview of our InnerCircle customer feedback session 6964. From virtual private cloud to bare metal servers, IBM’s cloud infrastructure portfolio serves as the foundation of your company's future on the cloud. In this preview session, you will get an early view of what is coming soon with our design team on hand to answer your questions. Join us at InnerCircle session 6964 to deep-dive on this topic and help us shape our product designs.

Thu, 14-Feb 01:30 PM - 02:10 PM

Return to Menu


Commerce 5421 Search + AI = Engage Customers at Lower Cost

Thu, 14-Feb 01:30 PM - 02:10 PM

Data and Analytics

2923 Reform Traditional Machine Learning Algorithms with Spatio-Temporal Analysis Capability for Big Data

Thu, 14-Feb 01:30 PM - 02:10 PM

Internet of Things

7590 IBM TRIRIGA Real Estate and Facilities Management

Your customers expect more every day from your site. Your web presence should connect your users directly to the products, help, support and content they need. Unfortunately, just knowing the questions they ask isn't enough—you need more context. With IBM Watson Search Insights, there are ways to deliver the right answers, at the right moment in your user's journey. Come and learn about the different use cases for your industry and all the ways we can apply AI to solutions for driving a more positive digital experience across your site.

Spatial and temporal information is commonly introduced in business analysis and provides valuable characteristics. This session will present a suite of spatio-temporal analysis engines based on Spark. It includes several core reformed algorithms, which extend the capability of several classic machine learning models into the spatio-temporal analysis area. They are based on a Spark machine learning framework to produce the analysis capability in the context of big data. In addition, the suite includes the manipulation and data preparation for geographical data to make a complete analysis solution. The session will cover some business scenarios to demonstrate the functionality of introduced algorithms.

Use data, analytics and artificial intelligence (AI) to better understand your facilities and make informed decisions across your enterprise. Join this sneak peek session to hear and talk about the benefits that an AI-infused integrated workplace management (IWMS) system can bring to your organization's facilities and lease management operations. Hear how clients are connecting, analyzing and visualizing their building data to optimize building operations, improve energy usage and lower costs.

Thu, 14-Feb 01:30 PM - 02:10 PM


Marketing 6413 Thu, 14-Feb 01:30 PM - 02:10 PM

Watson 3872 Thu, 14-Feb 01:30 PM - 02:10 PM

Automation 4448

How Marketers are Using AI to Target the Right Customer, in the Right Place, at the Right Time

Brand Monitoring Using Watson's AI

Robotic Process Automation Roadmap and Direction

Local weather is a strong indicator of customer buying behavior. Enterprises, however, struggle to leverage weather conditions and forecasts at scale to personalize messages and campaigns to take advantage of this. IBM has the most powerful set of weather data in the world in The Weather Company. Using this data, marketers can set triggers for campaigns to occur during certain weather conditions, as well as personalize messages and content based on the weather. This session covers current capabilities and the upcoming enhancements and roadmap to better leverage weather forecasting at local level to personalize campaigns.

Watson Media, in collaboration with IBM Research AI, have developed a brand monitoring system that is based on AI capabilities. The system allows broadcasters and advertisers to see deeper into the video content and automate the brand monitoring process, saving manual effort and driving smarter, real-time decision-making.

Robotic Process Automation (RPA) enables businesses of of all sizes to free up their staff to focus on higher-value activities by using software "robots" to automate repetitive tasks. With a strategic partnership with Automation Anywhere, IBM has created an offering that combines RPA with other digital business automation technologies to enable customers to deliver the full spectrum of automation solutions. In this session, you will discover what you can achieve with IBM RPA with Automation Anywhere V11, and what you can expect in future releases.

Thu, 14-Feb 02:30 PM - 03:10 PM

Return to Menu


Commerce 6507 How AI is Helping Drive Commerce Conversions

Thu, 14-Feb 02:30 PM - 03:10 PM

Data and Analytics

1410 Air Quality Analysis and Prediction Using Spark in IBM Watson Studio and IBM SPSS Modeler

Carhartt's need for better visibility into customer behavior and market trends was highlighted by a spike in demand after Matthew McConaughey appeared in the Academy-Award-winning film "Interstellar" wearing a Carhartt jacket. When the movie opened, demand for the jacket blew up, but it took Carhartt a week to identify the trend and by then they had missed a significant opportunity. The Carhartt story is a compelling example of how AI is helping IBM clients gain insight into their customers, markets and business performance to make better, faster decisions about how to market and merchandise their products.

Air pollution is a worldwide health concern, particularly in China. A system that reliably predicts future air quality and gives early warnings is urgently needed. Weather factors like temperature and wind, and geographic factors like local industry and population distribution, affect air quality. Because air quality and weather data is often collected regularly over weather stations in a region, air quality has spatio-temporal dependency. We present a Spark-based spatio-temporal model in IBM Watson Studio and IBM SPSS Modeler that evaluates the impact of these factors, and predicts future air quality over locations. We demonstrate data preparation and visualization of results using monitoring data from 150+ Chinese cities.

Thu, 14-Feb 02:30 PM - 03:10 PM




Watson 6334

The Security Camera for Your Digital Cash Register: Prevent Fraudulent Transactions with IBM Tealeaf

Driving the IBM Customer Journey through Advocacy

Driving Assistant Powered by IBM Watson

"On the Internet, no one knows you're a dog!" quipped one K9 to another in the famous "New Yorker" comic. The anonymity of the Internet, liberating in some cases, can also lead to illegal behavior. Fraud doesn't always involve stolen credit cards, identity theft or phishing. Sometimes customers are less than truthful when buying online to get a lower price, or abuse promo codes, or exploit unintentional defects in our shopping journeys. While not originally designed for this purpose, enterprises are using IBM Tealeaf in innovative ways to identify fraud by flagging behavior that is consistent with known cases of online and mobile fraud.

The customer experience is everything. From engaging future customers, through offering support for current customers, to building on the work of passionate fans, IBM is improving the customer journey by inserting advocacy. We’ll share how we’ve brought existing advocacy programs into Influitive's advocacy software, and how we’re transforming support and engagement with customers across the business. Come to this session for a hands-on demo of the new IBM Advocacy program!

An automotive technology company is committed to designing innovative vehicle models and delivering superior driving experiences to drivers. To achieve a superior driving experience, safety is always the key element. In addition to developing quality vehicle components to improve the safety ratings through hardware, adoption of a software driving assistant can also be an effective way to upgrade the safety from a driver perspective. Learn how IBM Watson plays an important role in supporting fast AI solution development with accuracy.

Thu, 14-Feb 02:30 PM - 03:10 PM


Cloud 6964 Thu, 14-Feb 03:30 PM - 04:10 PM

Data and Analytics

2443 Thu, 14-Feb 03:30 PM - 04:10 PM

Marketing 6430

Shaping the Future: Experience the Next Generation of Cloud Infrastructure

A Proactive Change Detection Quality Management System Using Better Mathematics

Finally—An Open and Connected Marketing Ecosystem

From virtual private cloud to bare metal servers, the IBM Cloud infrastructure portfolio serves as the foundation of your company's future on the cloud. In this customer feedback session, attendees will join our design team as they walk through IBM's latest innovations and experiences to solicit real-time user feedback. Get an early view of what's coming soon and help shape the future of compute, networking and storage at IBM.

IBM developed the Quality Early Warning System (QEWS) to solve a widespread and important challenge that has persisted in business for decades: how to get earlier detection of emerging supply chain quality problems, and actionable information about these problems in order to save money and improve customer satisfaction. QEWS has enabled a monumental step in quality management for the technology industry at large. This is accomplished through proactive alerts and a more efficient and effective quality process; made possible by advanced change detection analytics on an enterprise-wide scale. This system is also applicable for all industries that rely on procurement and manufacturing, as well as those that consume their products.

Understand and engage customers across all channels by leveraging an open ecosystem of IBM, business partner, and proprietary applications to syndicate customer data. Come learn how to seamlessly connect pre-integrated solutions in IBM Universal Behavior Exchange (UBX), and understand the best practices for adding new UBX integrations.

Thu, 14-Feb 03:30 PM - 04:10 PM

Return to Menu


Services 1430 Real-World Examples of How IBM iX Accelerates Digital Reinvention with the iXccelerator

The work we do at IBM iX is fast-moving—and this both reflects the digital world we live in, and the pace that our clients need to move. We recognize that it is people who are the largest success factor for digital reinvention. In order to accelerate digital reinvention, we needed to reinvent and create exceptional experiences for our own and our clients' people. We used IBM Enterprise Design Thinking with our teams and startups to identify pain points across the digital reinvention lifecycle and created the iXccelerator, built on the IBM Cloud. The iXccelerator has accelerated 6 IBM iX engagements, reducing digital reinvention cost by approximately $325,000 per engagement, with a total cost reduction of approximately $2 million.

Thu, 14-Feb 03:30 PM - 04:10 PM

Watson 3909 Email Cognitive Analysis Using IBM Watson Assistant and Watson Knowledge Studio

A transportation company that receives thousands of emails was challenged to read those emails and determine the intent and all valid reference numbers for delivery loads. An IBM Cloud-based Watson cognitive solution was developed to identify the intent of each email and extract all valid reference numbers from its content. An add-on capability would then display the results—increasing the company's efficiency and productivity. The Watson cognitive model was extended to also provide the city and state of origin and the destination location for each load mentioned in the email. When deployed to production, the model identified and processed 80% of emails correctly.

Thu, 14-Feb 03:30 PM - 04:10 PM


Cloud 6968 Thu, 14-Feb 04:30 PM - 05:10 PM


Watson 6292

Developer Tools: Building the Future of the IBM Cloud Kubernetes Service

How Watson Learned Marketing: Watson Assistant for Marketing

Watson Test Advisor Streamlines the Manufacturing Test Process

IBM Cloud Kubernetes Service is a managed offering that delivers powerful tools to enterprise developer,s including intelligent scheduling, self-healing, horizontal scaling, service discovery, load balancing, automated rollouts and rollbacks, and configuration management. In this customer feedback session, attendees will join our design team as they walk through the latest innovations and experiences to solicit real-time user feedback. Get an early view of what's coming soon and help shape the future of container technology for the enterprise.

The IBM Watson Customer Engagement team has developed an AI assistant that helps the business practitioner with common, everyday problems. The practitioner can "talk" to this AI in natural language and get assistance with important insights. This session will cover the current capabilities of Watson Assistant and the roadmap for enabling practitioners in marketing, commerce and supply chain to leverage AI to the fullest.

Watson Test Advisor is a cognitive solution that augments the manufacturing test process for technically sophisticated products and components. It uses historical test data to provide a "best fit" repair recommendation for a failed system. This guidance enables technicians to spend less time debugging and analyzing the failing mechanism, and more time actually repairing the machine. Benefits include up to a 50% reduction in the time needed to isolate and repair a failing machine, reduced test cycle time and higher product quality.

Thu, 14-Feb 04:30 PM - 05:10 PM

Return to Main Menu


san francisco, ca innercircle...robotic process automation (rpa) and chatbots with on-premise...

Documents