san3 kit back from repair arrived... doa update july 30
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Thread Forum Last Poster Replies Views Last Post I had originally sent it in for the common failure of the day-of-week hand, and that has been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak. is there ANY possible way you would have an exchange piece on hand at this point ? Rebecca, MessalineApgharTRANSCRIPT
MessalineApghar Senior Member Super Geek
Join Date: Apr 2010 Location: NYC Burbs Posts: 1,227 Real Name: Ian
SAN3 kit back from repair Arrived... DOA UPDATE #3- 7/30
ARrived back DOA on 7/28.....so i wrote Rebecca a note this morning (7/29) >>>>
Rebecca,
As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for
repair, and it just arrived back yesterday. and it's got a different defect from what I sent it in for.
I had originally sent it in for the common failure of the day-of-week hand, and that has
been repaired, but now the Chrono is running and the upper pusher is doing nothing.
The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak.
is there ANY possible way you would have an exchange piece on hand at this point ?
if not, could you issue me a call-tag and expedite the service in some way?
Thank you for the help
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Last edited by MessalineApghar; Today at 02:28 PM. Reason: added reference dates
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#2
Yesterday, 06:10 AM
ladakrenz Senior Member Senior Geek
Join Date: Mar 2010 Location: DFW Area Posts: 183 Real Name: David
Good luck on getting a resolution to this problem.
I feel your pain! __________________
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watches....still dies!
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#3
Yesterday, 06:10 AM
BIG T LI Senior Member Veteran Geek
Join Date: Apr 2010 Location: Suffolk County, Long Island, NY Posts: 656 Real Name: Tommy
yikes.... unreal....
I think at this point you definitely deserve an exchange for a new one.
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#4
Yesterday, 06:46 AM
MessalineApghar Senior Member Super Geek
Join Date: Apr 2010 Location: NYC Burbs
Posts: 1,227 Real Name: Ian
well, invicta , as a corporation, doesn't SEEM to have the "whatever it takes to make it right" mentality. it seems more like "what are we barely obligated to do without violating our own
warranty" mentality. Rebecca tries but from what I have seen, CS dept is not empowered
enough.
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#5
Yesterday, 08:20 AM
Johnjr Senior Member Senior Geek
Join Date: Feb 2010 Location: Columbia, MD Posts: 333 Real Name: John
This really makes you want to order another one.
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#6
Yesterday, 09:36 AM
acertaingirl Senior Member Senior Geek
Join Date: Nov 2009 Location: NY Metro Area Posts: 274
Frankly, I'd be so annoyed (oops, I almost said pissed off) that I wouldn't even want the watch anymore. Sorry, that's how I feel when things I send out to be fixed come back "not
fixed". Don't they CHECK after repairing?
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#7
Yesterday, 09:53 AM
Hotspur Senior Member Super Geek
Join Date: Feb 2010 Location: Here - now Posts: 1,161 Real Name: William (Bill)
I must commend you for such a reasonable response to such a provocation. Hope it results
in a quick, satisfactory solution for you. __________________
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(inscribed below a 15th century clock)
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#8
Yesterday, 02:29 PM
RGILLER Senior Member Veteran Geek
Join Date: Oct 2008 Posts: 816
Unreal. You would have thought the QA department would have checked this out before it would be shipped out. Makes no sense to me. Hope Rebecca gives you a good answer...Roy
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#9
Yesterday, 02:56 PM
Avery Senior Member Veteran Geek
Join Date: Apr 2010 Location: Rhode Island Posts: 577 Real Name: Kevin
Good luck getting it resolved.Never had to use Invicta CS.Hope I never do.
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#10
Yesterday, 02:59 PM
ACE Senior Member True WatchGeek
Join Date: Jun 2008 Location: Fort Walton Beach , Florida Posts: 6,829
Real Name: Louis
They should send you a new one. This is unacceptable :/
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#11
Yesterday, 03:01 PM
WatchYaThink Senior Member Master WatchGeek
Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,032 Real Name: Larry
That's terribe ... has happend to me, happens all too often .... I really commend you for your
restraint in writing your post. In my case, when mine was returned from Invicta repair with a
worse problem than I sent it for, they were very sympathetic and they did expedite the follow-up second repair and I had it back in about 4 weeks instead of the usual 8 to 12. I
hope they will do the same for you.
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#12
Yesterday, 04:38 PM
Bondson Member Member Geek
Join Date: Jan 2010 Location: Northeast Ohio Posts: 52 Real Name: Mel
That sux. You should request a replacement
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#13
Yesterday, 04:49 PM
BIGNOIZE Senior Member Master WatchGeek
Join Date: Mar 2009 Location: from ny live in g.a Posts: 3,765
whoa
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#14
Yesterday, 05:53 PM
icewolf64 Senior Member Super Geek
Join Date: Sep 2009 Location: Grand Rapids, MI Posts: 2,280 Real Name: Dave
Sorry to hear that, nothing worse than waiting so long to not get it fixed. Hope they can
expedite things.
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#15
Yesterday, 06:03 PM
JDinNOLA Senior Member Super Geek
Join Date: Oct 2009 Location: New Orleans, LA Posts: 2,179 Real Name: John
Sorry to hear about your continued problems with Invicta.
Here is hoping that you get your SAN III back and working sometime before the release of
the SAN V.
Sometimes the only good thing to come from beating your head against a wall is how good it
feels to stop. There are lots of great watch companies out there that respect their customer
base enough to make sure these things don't happen time and time again.
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#16
Today, 12:04 PM
MessalineApghar Senior Member Super Geek
Join Date: Apr 2010 Location: NYC Burbs Posts: 1,227 Real Name: Ian
did not get a reply from Rebecca yet so I called Invicta CS and spoke to random-rep Dennis.
He was very nice and polite and offered to open up another service ticket. and Explained that
they don't replace watches until you get to 3 repairs.
I asked to speak to Vicki-Ann or Rebecca and he put me on hold and supposedly checked with them or for them, and came back and told me they're not available, and would Leave a
message for Rebecca.
I also stated that this watch was DOA originally, has been gone as long as i've owned it, and I would really expect that in a situation like this, some accommodation to be made, such as
a Call-Tag and using invicta's expedited service route, rather then the standard 6-8 week
turnaround.
he had nothing he could do for me, but he was very polite. so once again i sit waiting for a
return-contact from R.B.
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#17
Today, 12:31 PM
TM Maker Senior Member Super Geek
Join Date: Feb 2009 Location: Chicagoland Posts: 1,392 Real Name: Rob
That stinks beyond words!!!
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#18
Today, 12:55 PM
seveer42 Member Member Geek
Join Date: Jan 2010 Location: Surprise, Arizona Posts: 59 Real Name: Tom
I sit here and read all the complaints about Invicta CS and I wonder if anyone from Invicta
monitors the WG site (especially the Invicta forums) and, if so, why do they not address (all, or at least, some) of the complaints about poor CS. Do they do such a lucrative volume of
business that they just don't care about CS??
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#19
Today, 01:07 PM
m*u*g* Senior Member Veteran Geek
Join Date: Nov 2009 Location: Hillsborough, NC Posts: 888
this is when you vote with your wallet
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#20
Today, 01:11 PM
imawatchgeek Senior Member Veteran Geek
Join Date: Dec 2009 Location: St. Peters MO Posts: 630 Real Name: Mark
Now I think I need to check mine to make sure it is running properly.
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#21
Today, 01:15 PM
TheMatrix Senior Member Master WatchGeek
Join Date: Dec 2009 Location: Metro Detroit Posts: 2,853
Talk about a debacle. I wouldn't know what to do with myself if this happened to me.
I can understand your frustration as well. It's just very sad to see this mentality from the Shop's biggest watch vendor. I'm crossing my fingers that I never have to deal with them.
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#22
Today, 01:16 PM
STILL TICKIN Senior Member Master WatchGeek
Join Date: Jun 2008 Location: Kernersville,North Carolina Posts: 3,240 Real Name: Rick
Attention to detail. Remember that! Attention to detail. Just wish everyone in their
company would remember what is preached all the time from their company. Sorry to hear about the "no excuses" dilemna!