SANDY L. SPROLES H: 571-229-9135 | C: 703-220-1517 | Sandy.Sproles@aol.com | https://www.linkedin.com/in/sandy-s-239713137/

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SUMMARY: Enthusiastic IT professional knowledgeable in Content/Data Management, SharePoint, Web & Graphics Design, and Help

Desk Support; Can provide outstanding customer service, and is adaptable regarding learning & understanding new technologies.

Educational Background Clearance Information

Associate Degree, Information Processing

Bryant & Stratton Business Institute, Williamsville, N.Y. – 06/86

Certificate, Web Developer - NVA Community College, Workforce Development Continuing Education, Manassas, VA - 09/09

Certificate, PC Specialist

Information Systems Program, GWU, DCE, Washington, D.C. - 06/96

Certifications:

ITIL V3 Foundation -10/08

CLP Lotus Notes System Administrator R4 - 10/00

Active Public Trust - DHS

Active DOD-Secret - Adjudicated – 03/26/2014

Last Poly – 08/13/2012, DOD-BI – 8/22/2011

AWARDS

Ms. Sproles has received numerous “EPA Awards”, “Certificates of Recognition” and “Kudos” from her employers for providing

outstanding customer service throughout her career.

Skills

• Proficient in the use of HTML, CSS, JavaScript, Microsoft SharePoint 2010/2013, SharePoint Designer, Dreamweaver

• WCMS: SharePoint, Weebly, Site Builder

• Graphic Design - Photoshop, Fireworks, Paintbrush

• Form Design - Adobe Acrobat DC, Microsoft InfoPath

• Microsoft Office: (OneNote, Word, PowerPoint, Excel, Outlook)

• Social Media: Facebook, Twitter, Instagram

• Internet: Browsers: Windows 8-10, Safari, Google Chrome, Firefox, Microsoft Vista

• Virtual Storage: iCloud, OneDrive, Dropbox, Google Docs

• Resourceful researcher, Self-starter, Team player

• eLearning – via Lynda.com/LinkedIn

WORK EXPERIENCE:

SharePoint Developer/Web Content Manager - Falcon Engineering/Eye Street Solutions {07/17 – Present}

• Supporting a government client, demonstrates knowledge of SharePoint 2013 to support the written aspects of technical development (implementing views, InfoPath forms, templates, external lists, external content types, custom lists, web parts, and other SharePoint components.

• Enhances appearance of websites with CSS and graphic design.

• Conduct formal and informal meetings with customer groups to gather requirements and provide solutions to existing problems.

• Requirements process is documented using the Agile Development Methodology.

• Work with team members to ensure a smooth delivery of project.

• Passion for technology, eagerness to learn and to collaborate with others. Web Designer/Content Manager (Freelance work) {03/09 – Present}

• Design and maintain web sites that are both visually compelling, functional, and meet the specified end-user needs.

• Create web graphics, researching content, testing sites for cross-browser compatibility, and reviewing websites to ensure proper functionality.

• Knowledge of SEO and web site metrics.

• Portfolio online – http://www.sandysproles.com Web Content Manager - DMI, Inc., Bethesda, MD {05/16 – 09/16}

• Managed, designed and constructed web pages/sites utilizing custom lists, web parts, page layouts, forms, templates, and document libraries in SharePoint 2010/2007. Managed content and adheres to Section 508 user accessibility guidelines.

• Reviewed all web content to identify and resolve broken links, typos or functional errors.

• Posted alert notifications and banner announcements on internal website-INFOLINK; Promoted the Agency’s online marketing strategy.

• Utilize best practices to design and write User Guides, System Documentation, Policies, and Web content.

• Designed and modified graphics utilizing Adobe Photoshop.

• Assisted in solving and closing help desk Remedy tickets related to SharePoint issues. Consultant/SharePoint Developer - RGS Associates Inc., Arlington, VA {04/14 – 03/16}

• Demonstrated knowledge of SharePoint 2010 site management to include Web design and publishing standards; Creation of master and site pages, page layouts, web parts, custom lists, document libraries, and permissions structuring.

• Conducted formal and informal meetings with multiple groups to gathered requirements and provide solutions to existing problems.

Sproles, Sandy (Cont.) 2 | Page ______________________________________________________________________________________________________________________

• Aided program and project managers throughout the project lifecycle including Functional Requirements Documents, Implementation Plans, User Guides, Test Cases, and Deployment Plans utilizing Agile Development Methodology.

• Led a successful launch of the Intranet Web redesign, coordinating all content and layout with staff team members and web team.

• Created and improved standards-based Web style guidelines; Assisted end-users on how to use SharePoint 2010.

• Assisted in the management of content data and taxonomies, adheres to Section 508 guidelines for organization's web presence.

• Created browser compatible forms using InfoPath 2010 and deployed to Form Library in SharePoint sites.

• Integrated manual paper routing process into an automated process using workflows within SharePoint.

• Created banners, logos, buttons, and other graphics for use in SharePoint sites using Adobe Photoshop.

SharePoint Administrator/Web Developer

CACI, Chantilly, VA {06/12 – 02/13}

Wells Landers Group, McLean, VA {04/11 – 06/12}

Performed the same duties for both companies listed below.

• Development and support of SharePoint 2007 sites consisting of web parts, templates, workflows, lists, document libraries, surveys, and calendars.

• Ability to translate user requirements into a technical design for implementation.

• Proficient in editing/creating graphics using Adobe Fireworks & Photoshop, as well as the Microsoft Office Suite of products. Assisted in creating brand for customer websites. Managed content and adheres to Section 508 user accessibility guidelines.

• Wrote basic scripts (e.g. providing site redirections, color to a list, etc.).

• Highly motivated and self-directed with the ability to set priorities and meet deadlines.

• Served as team member assisting users with issues relating to web applications and SharePoint issues. Interacted with customers via phone, email, on-line chat, and via a Help Desk ticketing system.

Domino/Web Developer – NTT Data Services, McLean, VA (formerly Dell Services) {09/09 - 04/11}

• Development and maintenance of code using Lotus Notes R8.51 – Formula, Lotus Script, HTML, & JavaScript language, redesigning Notes client databases to confirm to the Domino environment and developing new applications as needed.

• Enhanced database applications utilizing the Adobe CS3/CS4 Suite - Dreamweaver, Fireworks, and Photoshop.

Senior Lotus Notes/Web Developer - ManTech Information Systems & Technology, Chantilly, VA {11/07 – 12/08}

• Development and maintenance of code using Lotus Notes R7.0 - Formula, Lotus Script, HTML, CSS, and JavaScript.

• Provided enhancements to CM application and created new databases as requested by the customer.

• Implemented an agent that automatically archived documents; Added reporting views, navigator action buttons, and fields.

• Application used comprehensive workflow with varying degrees of ACLs using roles, mail routing, imbedded views and tables, author & reader fields, profile documents, Lotus Script.

Senior Lotus Notes Developer - General Dynamics Inf. Systems & Technology, Herndon, VA {07/04 – 10/07}

• Development and maintenance of code using Lotus Notes R7.0 - Domino R6.5, Formula, Lotus Script, HTML, CSS, and JavaScript.

• Interface with clients to define application requirements into Lotus Notes based solutions; Maintained a weekly status report as to the progress of the requirement to ensure a smooth interaction with the customer.

• Understood project and development plans and could clearly articulate roles, project goals, and timelines.

• Mentored junior team members, assisting them in development projects.

• Prepared both program-level and user-level documentation. Senior Lotus Notes Developer/Administrator - NTT Data Services, McLean, VA (formerly Dell Services) {01/97 - 07/04}

• Acquired and maintained competent knowledge of relevant products, current support policies and methods of support delivery.

• Web enabled databases using Lotus Notes Domino R6.5 improving functionality and appearance.

• Prepared both program-level and user-level documentation.

• As Team Lead, I aided junior team members with problems, acting as an escalation point to resolve complex issues.

• Prioritized problem solutions effectively, based on business value, risk, urgency, and level of effort. Determined root cause and business impact of issues, reports issue and proposes solutions.

• Provided daily administration of notes servers, handed all calendar, and mailbox maintenance for approximately 4,000 users.

• Assisted clients with user account creations, certification of user ids, and hierarchical naming structures. Senior Lotus Notes Administrator - BAE Systems Incorporated, McLean, VA {05/96 - 01/97}

• Provided technical assistance to junior team members and regional administrators.

• Provided daily operational administration and maintenance of notes servers, assisted clients with user account creations, certification of user ids, and hierarchical naming structures.

• Assisted in the instruction of two highly successful Lotus Notes Administrator Training Workshops.

• Prepared both program-level and user-level documentation; provided excellent communication and customer service skills.