sap concur's mobile app · 2021. 2. 2. · sap concur release notes page 3 sap concur's...

SAP Concur Release Notes Page i SAP Concur's mobile app Version 9.87 - Associated web release: January 2021 Client – DRAFT Initial Post: Tuesday, February 2, 10:00 AM PT

SAP Concur Release Notes

SAP Concur's mobile app

Month Audience

Version 9.87 - Associated web release: January 2021

Initial Post: Tuesday, February 2, 10:00 AM PT Client – DRAFT

** DRAFT **

The enhancements and changes described in this document may or may not be

included in this release. SAP Concur reserves the right to postpone implementation

of – or completely remove – any enhancement/change mentioned here.

Contents

Summary ........................................................................................................ 4

Android ..................................................................................................................... 4

iPhone / iPad ............................................................................................................. 4

Planned Changes ........................................................................................................ 4

Version Information ........................................................................................ 5

Supported Phone OS .................................................................................................. 5

Supported Mobile Versions .......................................................................................... 5 Deprecating Mobile Versions ................................................................................... 5 Latest Supported Mobile Versions ............................................................................ 5

Release Notes ................................................................................................. 7

Android / iPhone / iPad – Multi-Leg Trips and Cash Advances Options Supported for Concur

Request .................................................................................................................... 7

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting ....................... 8 Overview.............................................................................................................. 8

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page ............................. 11 Overview............................................................................................................ 11

**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN ................................... 13 Overview............................................................................................................ 14

**Ongoing** Android / iPhone / iPad – New Report Entry Experience ............................. 17 Overview............................................................................................................ 17 Enable / Disable Experience .................................................................................. 18 Android .............................................................................................................. 19

SAP Concur Release Notes Page ii SAP Concur's mobile app Version 9.87 - Associated web release: January 2021 Client – DRAFT Initial Post: Tuesday, February 2, 10:00 AM PT

iOS .................................................................................................................... 20

**Ongoing** Android / iPhone / iPad – Direct Connect Content Access ........................... 23 Overview............................................................................................................ 23

Planned Changes ........................................................................................... 25

**Planned Changes** Android / iPhone / iPad – Simplified Manual Mileage Expense Creation

.............................................................................................................................. 25 Overview............................................................................................................ 25

**Planned Changes** Android / iPhone / iPad – Expense Report Experience Updated for e-

Bunsho Users .......................................................................................................... 26 Overview............................................................................................................ 26 What the User Sees ............................................................................................. 27

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update ........... 31 Overview............................................................................................................ 31

SAP Concur Release Notes SAP Concur's mobile app Version 9.87 - Associated web release: January 2021 Client – DRAFT

Initial Post: Tuesday, February 2, 10:00 AM PT

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP SE or an

SAP affiliate company and may not be disclosed without the permission of SAP SE or

the respective SAP affiliate company. This presentation is not subject to your license

agreement or any other service or subscription agreement with SAP SE or its

affiliated companies. SAP SE and its affiliated companies have no obligation to

pursue any course of business outlined in this document or any related presentation,

or to develop or release any functionality mentioned therein. This document, or any

related presentation and SAP SE or an SAP affiliate company’s strategy and possible

future developments, products and or platforms directions and functionality are all

subject to change and may be changed by SAP SE and its affiliated companies at any

time for any reason without notice. The information in this document is not a

commitment, promise or legal obligation to deliver any material, code or

functionality. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of

merchantability, fitness for a particular purpose, or non-infringement. This document

is for informational purposes and may not be incorporated into a contract. SAP SE

and its affiliated companies assume no responsibility for errors or omissions in this

document, except if such damages were caused by SAP SE or an SAP affiliate

company’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that

could cause actual results to differ materially from expectations. Readers are

cautioned not to place undue reliance on these forward-looking statements, which

speak only as of their dates, and they should not be relied upon in making

purchasing decisions.



Summary

Android

• Android / iPhone / iPad – Multi-Leg Trips and Cash Advances Options

Supported for Concur Request

• **Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• **Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

• **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

iPhone / iPad

• Android / iPhone / iPad – Multi-Leg Trips and Cash Advances Options

Supported for Concur Request

• **Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

• **Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

• **Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

• **Ongoing** Android / iPhone / iPad – New Report Entry Experience

• **Ongoing** Android / iPhone / iPad – Direct Connect Content Access

• Minor issue fixes

Planned Changes

• **Planned Changes** Android / iPhone / iPad – Simplified Manual Mileage

Expense Creation

• **Planned Changes** Android / iPhone / iPad – Expense Report Experience

Updated for e-Bunsho Users

• **Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy

Update



Version Information

Supported Phone OS Device Operating System

Apple iPhone Version 12.0 or greater – users will be able to upgrade to the current version

Apple iPad Version 12.0 or greater – users will be able to upgrade to the current version

Google Android Version 6.0 or greater – users will be able to upgrade to the current version

Supported Mobile Versions

Note the following:

• Applicable for 9.80 and newer: If the current mobile app on your mobile

device is older than the two latest versions, you will be notified - through a

Message Center message and push notifications – that you should update the

app to the latest version.

• If you have a version of the app older than the last 7 versions on your mobile

device, you will see an upgrade notice on the login page and will need to

update the app to the latest version or you will no longer be able to access

the SAP Concur mobile app on your device.

NOTE: The SAP Concur mobile app will not be removed from mobile devices

that have a version of the app older than the last 7 versions.

For more information on the retention policy, refer to this FAQ.

Deprecating Mobile Versions

Platform Deprecating Version

iPhone/iPad 9.80

Android 9.80

Latest Supported Mobile Versions

Platform Latest Version Available How to Update

iPhone/iPad Update via App Store

Android Update via Google Play

https://assets.concur.com/concurtraining/cte/en-us/FAQ_SAP_Concur_Mobile_App_Deprecation_Policy.pdf



Locate Version Information on the iPhone

To check the version number on the iPhone:

Locate Version Information on the Android

To check the version number on the Android:



Release Notes

Android / iPhone / iPad – Multi-Leg Trips and Cash Advances Options Supported for Concur Request

With this release, Concur Request users can now create multi-leg trips within the air

and rail segments of a travel request in the SAP Concur mobile app.

Additionally, Concur Request users can now view and create cash advances in the

mobile app.



BUSINESS PURPOSE / CUSTOMER BENEFIT

This update provides Concur Request users with a more streamlined experience while

creating a travel request within the mobile app.

Configuration / Feature Activation

The change occurs automatically; there are no additional configuration or activation

steps.

**Ongoing** Android / iPhone / iPad – Retirement of Auto Sign-In Setting

These changes are part of the SAP Concur solutions continued commitment to

maintaining secure authentication.

Overview

Information First Published Information Last Modified Feature Target Release Date

September 9, 2020 February 2, 2021 November - March

Any changes since the previous monthly release are highlighted in yellow in this release note.



With the November release, SAP Concur solutions retired the automatic sign-in

setting in the SAP Concur mobile app. This change coincided with the redesign of the

mobile sign-in page.

! IMPORTANT: Between the November release (9.86) and the March release

(9.89), users can switch back to the old sign-in page design and, if the autologin

property is enabled for their company, users can use the automatic sign-in

setting in Concur mobile app Settings.

Between the November and March releases, admins should confirm that users are

aware of this change.


The retirement of this feature better supports secure authentication by removing the

less secure automatic sign-in setting.

What the User Sees

Users see the redesigned sign-in page. The redesigned sign-in page does not support

the automatic sign-in setting.

Between the November release (9.86) and the March release (9.89), users can

switch back to the old sign-in page design and, if the autologin property is enabled

for their company, the user will be able to use the automatic sign-in setting in

Concur mobile app Settings.

NOTE: The following screenshots were taken from an iPhone. The experience is

similar on other devices but might have a slightly different appearance.



AUTO SIGN-IN SETTINGS

The option to switch between the old and new page designs will no longer be

available beginning with the March (9.89) release and the auto sign-in setting will no

longer be available.

The user no longer sees the Auto Sign In setting on the Security page in Concur

mobile app Settings.

For more information on the new mobile sign-in experience, refer to the

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release

note in the SAP Concur mobile app release notes.


This change occurred automatically; there are no additional configuration or

activation steps.

For more information, refer to the Mobile Authentication Update FAQ.

https://www.concurtraining.com/customers/tech_pubs/MobileDocs/ReleaseNotes/_CCC_RN.htm

http://assets.concur.com/concurtraining/cte/en-us/FAQ_Mobile_Authentication_Update.pdf



**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page

Overview


October 2019 February 2 2021 November - March


The Mobile Sign In page has been redesigned and improved. The enhancements

improve the user experience, improve security, and simplify configuration. These

changes also assist customers who use more than one Identity Provider (like OKTA

or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in

page design. The option to switch between the old and new page designs will no

longer be available beginning with the March (9.89) release.





Old Sign-In Experience



New Sign-In Experience

NOTE: The options on the screen that appear after a user enters their username,

email address, or SSO code differ depending on their company’s

configuration.


The change occurred automatically; there are no additional configuration or

activation steps.


**Ongoing** Android / iPhone / iPad – Retirement of Mobile PIN

These changes are part of the SAP Concur solutions continued commitment to

maintaining secure authentication.




Overview


October 2019 February 2, 2021 November - March


With the November (9.86) Mobile release, SAP Concur solutions retired the Mobile

PIN sign-in option in the SAP Concur mobile app.

This change coincided with the redesign of the mobile sign-in page which was

implemented with the November release.

Users can switch back to the old sign-in page design and can use the Mobile PIN

sign-in option on that page. The option to switch between the old and new page

designs will no longer be available beginning with the March (9.89) release.

! IMPORANT: Between the November and March releases, admins should confirm

that users are aware of this change and ensure that users can sign in using one

of the supported methods listed in this release note.

With the retirement of the mobile PIN sign-in option, users can continue to sign into

the mobile app through the following methods:

• Single Sign-On (SSO)

Mobile SSO

SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP

Concur solutions, we recommend that they enable SSO on the SAP Concur mobile

app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview

Guide and the Shared: SSO Management Setup Guide.


The retirement of this feature better supports secure authentication by removing the

less secure PIN option, simplifies the way users sign into the SAP Concur mobile app,

and makes the mobile sign-in experience more consistent with the web sign-in

experience.

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SSO_Service_Overview.pdf

https://www.concurtraining.com/customers/tech_pubs/Docs/_Current/SG_Shr/Shr_SG_SSO_Mgmt.pdf



What the User Sees

Users see the new sign-in screen, including the option to go back to the old sign in

experience.



OLD SIGN-IN EXPERIENCE

NEW SIGN-IN EXPERIENCE

NOTE: The options on the screen that appears after a user enters their username,

email address, or SSO code, differ depending on their company’s

configuration.



Forgotten Passwords

If a user installs or upgrades to version 9.86 (or later) of the mobile app and they

enter their retired mobile PIN in the Password field on the redesigned sign-in page,

they will receive a message that the password is invalid and will be prompted to

reenter their password.

NOTE: Between the November (9.86) and March (9.89) releases, users can switch

back to the old page design, and can use their PIN to sign in on that page.

Users must have an alternate, supported sign-in method before installing the

March (9.89) release.

If a user has forgotten their password, there are several ways they can reset it:

• Users can reset their password by tapping Forgot Password on the sign-in

screen.



• Users can reset their password by going to Profile > Profile Settings >

Change Password within the web version of SAP Concur solutions.

NOTE: In some SAP Concur configurations, the ability for users to reset their

passwords is disabled. If password reset is disabled and you need to reset

your password, contact your company’s designated resource (for example, a

Company Administrator) to address this issue.

For more information on the new mobile sign-in experience, refer to the

**Ongoing** Android / iPhone / iPad – Redesign of the Sign In Page release

note.


The change occurred automatically; there are no additional configuration or

activation steps.


**Ongoing** Android / iPhone / iPad – New Report Entry Experience

Overview


August 20, 2020 February 2, 2021 August 2021


With the August (9.83) Mobile release, SAP Concur mobile app users gained access

to the new report entry experience within the mobile app. The new user interface is

available exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this

experience - from implementation environments to production environments - will be

scheduled. In the meantime, customers can escalate any detected issues to SAP

Concur support.




Enable / Disable Experience

This new experience can be enabled / disabled via a toggle on the Additional

Features screen in the mobile settings. The toggle is titled Report Entry

Experience for the Android mobile devices or Expense Report (New) / Expense

Claim (New) [US / UK] for iOS mobile devices.

NEW EXPENSE DETAILS SCREEN EXPERIENCE

The new expense details screen will not appear, if the user adds the following

expense entries to an expense report:

• Personal Car Mileage, Company Car Mileage, Japan Public Transport

expense types

• Expenses created via itineraries



Android

Enable / Disable the Report Entry Experience

Screen(s) Description/Action

To enable / disable the Report Entry

Experience:

1) On the home

screen, tap (upper-left corner).

2) On the side-menu screen, tap Settings.

3) On the Concur

Settings screen, tap Additional Features.




4) On the Additional

Features screen, either swipe the Report Entry Experience toggle to the right or the left.

(SPAIN) RECEIPT DIGITIZATION ANDROID USERS

With the January (9.87) Mobile release, Spain Receipt Digitization Android users will

have access to the new UI in their production environments. This experience can be

disabled anytime in the Mobile app settings.

To enable / disable the new report entry experience, refer to the Enable /

Disable Experience section of this release note.

iOS

With the January (9.87) Mobile release, iOS mobile users can now preview their

receipts from the Expense screen. Additionally, users now have access to the newly

redesigned menu - with allocation, attendee, and itemization options - on the

Expense screen.



Access the Receipt Preview View While Creating an Expense in an Open

Expense Report - iPhone


To access the receipt preview view while creating an expense in an open expense

report:

1) On the home screen, tap Expense Reports.

2) On the Reports screen, tap the desired expense

report.

3) On the report

screen, tap (upper-right corner).

4) On the New Expense screen, tap Add Receipt.

5) On the menu, tap:

Attach via Camera to use your device

camera

Attach via Photo Album to select an image in your device

photos

Receipt Store to select an image in your Concur Receipt

Store

NOTE: Turn the device horizontally or upside down to correctly adjust the

camera screen.

Once the desired receipt is uploaded to the Concur Receipt

Store and attached to

the expense, it will appear in the receipt preview view at top of the Expense screen.



Access the Redesigned Allocation, Attendees, and Itemization Options From an

Expense Created in an Open Expense Report - iPhone


To access the redesigned allocation, attendees, and itemization options

from an expense created in an open expense report:

1) On the home

screen, tap Expense Reports.

2) On the Reports

screen, tap the

desired expense report.

3) On the report

screen, tap (upper-right corner).

4) On the New

Expense screen, tap

(upper-right corner).

5) On the menu, tap:

View Itemizations to view itemizations and itemization

View Attendees* to

view the desired attendees

Delete Expense to delete the expense from the report

NOTE: Options will only appear in the menu that are applicable to the

expense type the user has selected.

NOTE: Customers can send feedback about their experience to SAP Concur support.


There are no additional configuration or activation steps.



**Ongoing** Android / iPhone / iPad – Direct Connect Content Access


March 26, 2020 October 1, 2020 May 2020


! IMPORTANT: SAP is delaying the release of Mobile Parity, originally targeted for

March 31st, due to an issue discovered in later rounds of validation. This issue

specifically impacts the addition of a Direct Connect Hotel to an existing Air

booking, which fails processing in TMC's back office procedures. Engineering

teams are currently engaged.

Overview

On March 31, 2020, SAP Concur mobile app users will have the ability to shop, book,

and cancel content from Hotel Service V2.

NOTE: Airbnb content remains unsupported in the SAP Concur mobile app.



Example:

USER/CUSTOMER BENEFIT

Travelers expect to be able to book travel on any device. After March 31st, travelers

will be able to search, book, and cancel Hotel Service V2-sourced hotels from within

the SAP Concur mobile app.


The change is automatically enabled. There are no additional configuration or

activation steps. These updates are enabled automatically for all sites with content

that is available through Hotel Service V2 Direct Connect, with the exception of

Airbnb.

SAP Concur Release Notes SAP Concur's mobile app Version 9.87 - Associated web release: January 2021 Client – DRAFT Initial Post: Tuesday, February 2, 10:00 AM PT

Planned Changes

**Planned Changes** Android / iPhone / iPad – Simplified Manual Mileage Expense Creation

Overview


February 1, 2021 -- February 2021


Targeted for the February (9.88) Mobile release, we will be simplifying the manual

mileage expense creation for Drive users within the mobile app. Drive users – with the

Variable Rates configuration enabled – who wish to create a manual Mileage

expense will no longer see the Vehicle and Passengers fields on the Mileage screen.

Additionally, these fields are not available to mileage expenses created automatically

by Drive since the same configurations apply.

NOTE: There will be no changes to these fields within the expense report and Drive

users can edit them once the manual mileage expense is moved to a report.



This update provides Drive users with a more streamlined experience while creating a

manual mileage expense in the mobile app.



steps.

**Planned Changes** Android / iPhone / iPad – Expense Report Experience Updated for e-Bunsho Users

Overview

Targeted for the February (9.88) Mobile release, we will be updating the expense

report user interface (UI) for e-Bunsho users within the SAP Concur mobile app.

In addition to a more modern, usable, and stable user interface, e-Bunsho users will

now have access to features - only available in the new UI - including:

• Delete Report (all Timestamped Receipts are Retained in the Expense

List/Receipt Store)

• Recall Report

• Cost Object Approval

• Sort and Filter Options When Approving Company Bill Statements

• Missing Receipt Declaration/Affidavit

• Support for Launching an External URL

• Metrics in Cognos Reports


This update addresses the unique needs of e-Bunsho users, provides them with

improved usability and stability, and introduces new features.


What the User Sees

Access Expense Reports List in the Mobile App via the e-Bunsho User View:

IPHONE

To access an expense report in

the mobile app:

1) On the home screen, tap Expense Reports.

2) On the Reports screen, tap the desired report.


ANDROID

To access an expense report in

the mobile app:

1) On the home screen, tap

Expense Reports.


Access Expense Report Details in the Mobile App via the e-Bunsho User View:

IPHONE

To access report details in the

mobile app:


2) On the Report screen, tap the Details tab.

The Details tab appears with report details.


ANDROID

To access report details in the

mobile app:

1) On the Reports screen, tap

the desired report.

2) On the Report screen, tap the Details tab.

The Details tab appears with report details.


Approve a Submitted Expense Report in the Mobile App via the e-Bunsho User

View:

IPHONE

To approve a submitted expense report in the mobile

app:

1) On the home screen, tap Approvals.

2) On the Approvals screen, tap the desired report.

3) On the Report Approval

screen, either tap Send Back or Approve.


ANDROID

To approve a submitted

expense report in the mobile app:

1) On the home screen, tap Approvals.

2) On the Approvals screen, tap the desired report.

3) On the Report Approval screen, either tap Send Back or Approve.



steps.

**Planned Changes** Android / iPhone / iPad – Mobile Deprecation Policy Update

Overview


October 1, 2020 -- January 2021


Targeted for the January (9.87) Mobile release, SAP Concur solutions plans to reduce

maintaining mobile app access and security for the current version and previous 6

versions (total of 7 versions) to the current version and 2 previous versions (total of

three versions). This means that a user will be signed out automatically if they haven't

updated the SAP Concur mobile app over the course of 3 updates (typically 3 months)

and is using the fourth most recent version.

For example, users with the 9.84 version of the mobile app on their mobile devices -

after the January (9.87) Mobile release - will automatically be logged out of the app.


Once users have updated the mobile app on their mobile devices to version 9.85 or

higher of the app, they will be able to sign back into the SAP Concur mobile app.

NOTE: Mobile app users - who are on the third most recent version - will be notified

via a message in the Message Center and push notifications – that they

should update the mobile app to the latest version. Once the user upgrades the

app to the latest version, they will no longer receive these messages and

notifications.


The update to this policy provides greater resources for innovations and improves

overall security.



steps.


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In particular, SAP SE or its affiliated companies have no obligation to pursue any

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or release any functionality mentioned therein. This document, or any related

presentation, and SAP SE’s or its affiliated companies’ strategy and possible future

developments, products, and/or platform directions and functionality are all subject to

change and may be changed by SAP SE or its affiliated companies at any time for any

reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-

looking statements are subject to various risks and uncertainties that could cause

actual results to differ materially from expectations. Readers are cautioned not to

place undue reliance on these forward-looking statements, which speak only as of their

dates, and they should not be relied upon in making purchasing decisions.

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