sap financial services network – business cockpit

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2016-01-28

SAP Financial Services Network: Business Cockpit

Content

1 Introduction to the Business Cockpit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Business Cockpit Worspace and Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.1 Filters in the Business Cockpit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 Payment Batches & Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103.1 Payment Batch Lifecycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Phases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Available Payment Batch and Transaction Lifecycle Statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3.2 Payment Batch List View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143.3 Payment Batch Detail View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163.4 Payment Transaction View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4 Approving or Rejecting Payment Batches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194.1 Approve or Reject Batches from the List View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204.2 Approve or Reject Batches from the Batch Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214.3 Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 Measures & Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235.1 Analyze Measures & Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245.2 Bank Rejected Payments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255.3 Open Amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255.4 User Rejected Payments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2P U B L I C© 2016 SAP SE or an SAP affiliate company. All rights reserved.

SAP Financial Services Network: Business CockpitContent

1 Introduction to the Business Cockpit

The Business Cockpit in SAP Financial Services Network is a workspace that uses SAP Operational Process Intelligence powered by SAP HANA®. It is intended for business users within treasury operations at a corporation, and can be used to provide intelligent operations on payment batches and transactions that they contain. The Business Cockpit enables you to access detailed information about batches and transactions, and to manually approve or reject them.

You can track payment processing in real time, search for and filter payment batches, and analyze measures and indicators. You can also use the Business Cockpit to determine whether a payment batch is critical and forecast whether it will be completed on time. This provides a holistic overview and insight to sense and respond to critical business situations. A continuous, real-time analysis enables you to get visibility over payments and pro-actively resolve situations to ensure smooth execution of your business operations.

The key features of the Business Cockpit in SAP Financial Services Network are:

● Gain insights into critical payment operations● Obtain an immediate overview of the payment batches in each phase● Approve or reject payment batches based on business rules● Intelligent operations through payment process relevant measures and indicators● Identify trends in performance

Accessing the Business Cockpit

You launch the Business Cockpit for SAP Financial Services Network in a browser using the URL that SAP provided during the onboarding phase. Your URL is structured as follows: https://<server>.hana.ondemand.com/<tenant ID>/fsn/bc/workspace.

NoteYou can change the interval at which your browser refreshes the Business Cockpit and the language in which it displays the cockpit using the following URL: https://<server>.hana.ondemand.com/<tenant ID>/fsn/fsv/workspace/?autoRefresh=true&refreshTime=<0.2>&sap-ui-language=<en_US>.

By default, the system refreshes the tiles after one minute. However, you can specify a different refresh time by changing the refreshTime value (0.2 in the example above).

The system is displayed by default in the language of your browser. You can change the display language by changing the language value (for example, from en_US to DE_DE).

Related Information

Payment Batches & Transactions [page 10]

SAP Financial Services Network: Business CockpitIntroduction to the Business Cockpit

P U B L I C© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3

Measures & Indicators [page 23]


SAP Financial Services Network: Business CockpitIntroduction to the Business Cockpit

2 Business Cockpit Worspace and Navigation

The Business Cockpit in SAP Financial Services Network helps you to track payment batches (also known as “instances”) in real time, search and filter batches, and analyze measures and indicators.

You can also use it to determine whether the status of a payment batch is critical and to forecast whether the batch will be completed on time (each target time is defined during the onboarding process and is specific to each implementation). This helps you to obtain a holistic overview and insight into critical business situations. A continuous, real-time analysis enables you to monitor your business operations and act promptly to ensure that they run smoothly.

The information in the Business Cockpit is presented as a group of tiles. Each tile is clickable and provides direct access to information. Each tile displays data which is aggregated for a certain time period, indicated at the top of the tile. The tiles in the Business Cockpit provide access to the following information:

Table 1: Business Scenario Tiles

Tile Name Description Action

Open Instances Displays an aggregated view of payment batches (specific to your company code) that are Critical, At Risk, or On Track.

● Critical - Elapsed time is greater than the target cycle time - Payment batch is rejected entirely by the bank. Indicated in red.

● At Risk - Elapsed time is more than the threshold target cycle time and if a payment batch is processed partially (e.g. if some payment transactions are processed differently than others; e.g. when a single payment transaction is rejected by the bank). Indicated in yellow.

● On Track - Elapsed time is less than the threshold target cycle time. Indicated in green.

You can click the status bars to display only those open payment batches with a specific status (critical, at risk, or on track). You can also click the total number of open payment batches to view all of the open batches.

You can also access the list view for the payment batches from these tiles.

Open Instances by Phase Displays the number of open payment batches in the different phases, as well as their current statuses.

Approval Displays the number of payment batches (instances) launched by the business user and subject to his approval. He can either approve or reject the batch.

SAP Financial Services Network: Business CockpitBusiness Cockpit Worspace and Navigation



Transfer Displays the number of payment batches (instances) currently delivered to the financial service provider but the financial service provider has not yet acknowledged receipt.

Bank Response The message has been transferred to the financial service provider and the financial service provider has acknowledged receipt.

% Completed on Time Displays the percentage of payment batches that are completed within the target cycle time, the status, the target for the current period, and the change and trend compared to the previous period.

To view the details of the measure or indicator, click anywhere in the tile.

To view more information about the tile, click the information icon.

Cycle Time Displays the average time taken to complete a payment batch, the status, the target for the current period, and the change and trend compared to the previous period.

Completed on Time Displays the number of payment batches that have been completed within the target cycle time for the current period, as well as the change and trend compared to the previous period.

Completed with Violation Displays the number of payment batches that have been completed but not within the target cycle time for the current period, as well as the change and trend compared to the previous period.

Average Approval Time Displays the average time required to manually approve a payment batch, as well as the status, the target for the current period, and the change and trend compared to the previous period.

Bank Rejected Payments Displays the number of payment batches that have been partially or fully rejected by the financial service provider, as well as the change and trend compared to the previous period. In case there are rejected payments from the bank, the indicator indicates a red light.

Manual Completion Ratio Displays the percentage of payment batches that have been completed manually by the business user at the corporation as well as the change and trend compared to the previous period.

User Rejected Payments Displays the number of payment batches that have been rejected by the business user at the corporation, as well as the change and trend compared to the previous period.




Completed Payment Batches Displays the percentage of payment batches that have been completed over the last 6 months (average) as well as the change and trend compared to the previous period. The history range can be selected from previous 7 days to previous 3 years.

Manually Completed Batches Displays the number of payment batches completed manually by the business user over the last 6 months as well as the change and trend compared to the previous period. The history range can be selected from previous 7 days to previous 3 years.

Open Amount Displays the overall amount in EUR still open within the current month, compared to the previous months.

Related Information

Payment Batch Lifecycle [page 11]Payment Batch List View [page 14]Measures & Indicators [page 23]



2.1 Filters in the Business Cockpit

The Business Cockpit allows to set specific filters to get more detailed information.

Filters can be selected for the payment batches tile. Select either the open payment batches tile or the open payment batches by phases and click on No filters selected. A new window shows the following filter criteria:

NoteThe Business Cockpit tiles displayed adapt automatically to the choice of the filter value.

● ID : You may select a specific payment batch ID or relay on the default value.● Status: You may select a specific status or show all (default value).

○ All: This is the default value.○ Bank transmission OK: This filter option shows all payment batches that have reached the bank.○ Booked: This filter option shows all payment batches that have been accepted and booked by the bank.○ For Approval: This filter option shows all payment batches selected for approval.○ Resolved: This filter option shows all the payment batches that have been rejected by the business user

and been returned to the ERP System via FSN.○ User Completion: This filter option shows all the payment batches that have been completed by the

business user.● Meth . (Payment Method): You may select a specific payment method or show all (default value).

○ All: This is the default value.○ DD: (Direct Debit): This filter shows all direct debit operations.○ TRF: (Credit Transfer): This filter shows all credit transfer operations.

● Prio (Priority): You may select a specific priority type or show all (default value)..○ All: This is the default value.○ High: This filter option shows all the payment batches with high priority.○ Norm. (Normal): (This filter option shows all the payment batches with normal priority.

● SL Code (Payment Info Service Level Code): You may select a specific SL Code or show all (default value).○ All: This is the default value.○ NURG: (Non Urgent Payment): This filter option shows all payment batches labeled as non urgent.○ SEPA: (Single Euro Payment Area): This filter option shows all payment batches labeled as SEPA

operation.○ URGT (Urgent): This filter option shows all payment batches labeled as urgent.

● Seq. Type (Payment Type Info Sequence Type): You may select a specific SEPA direct debit payment batch or show all (default value).○ All: This is the default○ FNAL (final): This filter option shows the last payment message of a series of direct debits.

● BIC (Bank Identifier Code): You may select a specific BIC or show all (default value).○ All: This is the default value.

● Bank: You may select specific bank or show all (default value).○ All: This is the default value.

● Company code: By default, you can see the payment batches of all company codes for which you have authorization. You can select a specific company code and view the payment batches related to the region of the selected company code.



NoteA possible use case for the filters values would be for example to show all open payments for bank xyz.



3 Payment Batches & Transactions

Each payment transaction that originates in SAP ERP is grouped into a payment batch. The payment batches are then submitted to SAP Financial Services Network for processing.

Payment Batches

A payment batch is a collection of payments created using an XML-based data medium exchange procedure. It is used to exchange payment data between a corporate customer and a financial service provider via SAP Financial Services Network. One payment batch may contain payments in several currencies, but only one payment method (for example, credit transfer).

Payment batches are generated in SAP ERP based on payment transactions and transferred to SAP Financial Services Network as part of a payment run.

Payment Transactions

Each payment batch comprises one or more payment transactions, which denote the individual payment instructions sent between the corporate customer and the financial service provider. The statuses of the payment transactions in a batch determine the overall status of the payment batch: the status of the batch always defaults to the less “advanced” status in the lifecycle. For example, a payment batch contains three transactions, two of the transactions have the status Auto Approval (AAPRV). The third transaction has the status For Approval (TBA). The status of the entire batch therefore defaults to the “lower” status of TBA.

The status of the payment transaction, and therefore the status of the entire batch, can help you to track the tenants through which the XML message has passed. Consequently, you can identify any problems that might arise during transport if certain time limits are violated.

Related Information

Payment Batch Lifecycle [page 11]Available Payment Batch and Transaction Lifecycle Statuses [page 12]


SAP Financial Services Network: Business CockpitPayment Batches & Transactions

3.1 Payment Batch Lifecycle

Payment batches (instances) received by SAP Financial Services Network pass through several phases throughout their lifecycle, from Approval or Transfer to Bank Response.

The Approval phase is active only if your corporation uses the approval functions of the Business Cockpit. Otherwise, payment batches are approved automatically and are placed immediately in the Transfer phase.

For example, a payment batch contains three transactions. Two of the transactions have the status Auto Approval (AAPRV). The third transaction has the status For Approval (TBA). The status of the entire batch therefore defaults to the “lower” status of TBA.

A payment batch typically flows through SAP Financial Services Network as follows:

1. When SAP Financial Services Network receives a payment batch from SAP ERP, it is placed in the Approval phase.

2. SAP Financial Services Network examines the batch to determine whether manual approval is required.○ If manual approval is required, the batch remains in the Approval phase and the process continues with

step 3 [page 11].○ If manual approval is not required, the batch is approved automatically and is moved to the Transfer

phase. The process then continue with step 4 [page 11]○ Configurable business rules determine, whether a payment batch is due for approval. The definition of

these business rules is done individually for your corporation.3. The business user approves or rejects the payment batch. The payment batches of high value require multi-

level approval, that is approval from more than one users.○ If the business users approve the batch, it is moved to the Transfer phase. This means that the payment

has been approved but is still being processed by SAP Financial Services Network. A response from the financial service provider has not yet been received.

○ If the business users reject the batch, it is removed from the process flow and the User Rejected Payments measure is updated accordingly.

4. Once the payment batch has been received by the financial service provider and receipt of the batch has been acknowledged, the batch is transferred to the Bank Response phase.

5. The financial service provider accepts or rejects the payment batch:○ If the financial service provider accepts the batch, it remains in the Bank Response phase until an account

statement has been received (usually at close of business).○ If the financial service provider rejects the batch, it is indicated in and the Bank Rejected Payments

measure is updated accordingly and shown as red or yellow in the aggregated view.6. Once payment has been made and an account statement sent at close of business, the payment batch is

removed from the list of open batches and the “Completed” measures and indicators are updated accordingly.

Related Information

Approving or Rejecting Payment Batches [page 19]Available Payment Batch and Transaction Lifecycle Statuses [page 12]



3.1.1 Phases

As a payment batch (also known as “instances”) progresses through its life cycle, it moves through a number of phases. Each phase denotes the status of the payment batch

Phase Explanation

Approval The payment batch requires the business user to make a business decision and either approve or reject the batch.

Transfer The payment batch is currently being delivered to the financial service provider but the financial service provider has not yet acknowledged receipt.

Bank Response The message has been transferred to the financial service provider and the financial service provider has acknowledged receipt.

Related Information

Payment Batch Lifecycle [page 11]Available Payment Batch and Transaction Lifecycle Statuses [page 12]Measures & Indicators [page 23]

3.1.2 Available Payment Batch and Transaction Lifecycle Statuses

Payment batches and transactions go through several life cycle statuses.

The table below lists all the possible statuses (grouped according to phases).

Table 2: Statuses allowed by Phase

Phase Status Explanation Description

Approval TBA For Approval An approval decision is required.




AAPRV Auto Approval Payment has been approved automatically.

MAPRV User Approval Payment has been approved manually by the business user.

RJCTA User Rejection Payment has not been approved for transfer to the financial service provider and must be returned to SAP ERP for further processing.

Transfer RCVD Received Payment has been received by the financial service provider.

PART Partial Processing Some transactions have been accepted but others have not.

PDNG Pending Payment batch or transaction is pending and further checks and status updates will be carried out.

CTOK Corporate Transmission OK Payment has been transferred from the tenant on the corporate side.

BTOK Bank Transmission OK Payment has been transferred from the tenant on the bank side.

Bank Response ACTC Accepted technical validation Authentication and syntactic and semantic validation are successful.

ACCP Accepted customer profile Preceding check of technical validation was successful. Customer profile check was also successful.

ACSP Accepted settlement in process

All preceding checks such as technical validation and customer profile were successful and therefore the payment initiation has been accepted for execution.

ACSC Accepted settlement completed

Settlement on the debtor's account has been completed.

ACWC Accepted with change Instruction is accepted but a change will be made, such as date or remittance not sent.

Bank Response CNFM Confirmed Payment has been confirmed by the financial service provider and statement has been issued at the end of the day.




Bank Response RJCT Rejected Payment has been rejected by either the business user at the corporation or by the financial service provider.

Bank Response BOOK Booked Payment has been successfully processed and was received by SAP ERP.

3.2 Payment Batch List View

The list view in the Business Cockpit of SAP Financial Services Network enables you to view all of the payment batches or instances specific to your company code(s). You can choose to display all payment batches or only those in a specific status.

You access the list view by clicking the number of payment batches or the status bar for the phase in which you are interested. If you click the number of payment batches, the system displays all of the batches in that phase. If you click the status bar, the system displays the number of batches in that phase and with the status that you clicked. For example, if you click the yellow part of the status bar for batches in the Transfer phase, the system displays all of the batches that are in transfer and at risk.

Filter and search options are available in the list view to help you identify a specific payment batch or group of batches. You can also sort any of the columns by clicking the column header.

NoteThe list view layout for payment batches in the Approval phase differs based on whether you are authorized to approve or reject payment batches.

Details of table columns and legends:

Status (traffic light) This status applies to the entire process of moving a batch through SAP Financial Services Network. Separate targets are specified for the processing times within the individual phases. Consequently, the entire scenario may appear to be on track although the specific phase in which the batch is currently found is overdue.

NoteA payment rejection is also considered as critical and is shown “red”.

For example, the target time for the batch to be approved is 2.5 days. However, the target time for the batch to be Approval is 30 minutes. After 30 minutes have expired, the status of the phase is overdue. However, the status on the list overview remains on track until 2.5 days have expired.

#Tx (Number of Transactions)

This column shows the number of payment transactions contained in the payment batch.



Created The values in this column show the creation date of the payment batch.

BIC and Bank The information provided in these columns refers to the IBAN and bank that issues the payment.

Max Paym. The value in this column refers to the highest amount of any one transaction within the payment batch. For example, if the batch contains three transactions of $100.00, $200.00, and $500.00, the value in this column would be $500.00.

Total Amnt This column contains a value only if all of the transactions within the payment batch are specified in the same currency. Otherwise, the column contains a dash (–).

You can open the details of a payment batch by clicking on any row in the table.

On the right hand upper corner of the payment batch list view, next to the icon table view, you can select the icon cluster view. This view shows a number of tiles according to the number of payment batches with the attributes you have preselected. The information will be displayed at the mouse pointer tip.

This function allows an ex-post data analysis on open or completed payments. A possible use case could be to show all payment batches that have been processed by a specific bank.



NoteClusters with more than 6 attributes cannot be formed.

Related Information

Payment Batch Detail View [page 16]Approve or Reject Batches from the List View [page 20]

3.3 Payment Batch Detail View

The payment batch overview shows you all of the information about a particular payment batch. You can use this information to monitor and analyze the progress of the payment batch throughout its lifecycle.

The batch detailed view is divided into two sections:

● The left-hand side provides the same general information as the list view. The additional information to the list view are the name of the corporation that issued the payment, the details of the payment originator (that is, the account holder) and country of issue, and the purpose code. Above the general information, the system displays the time and date on which the payment was triggered as well as the expected time and date on which the payment will be completed.

● The main part of the payment batch overview informs you of the status of the payment batch and how long it has been in process. It shows the three phases with a red or green button. By clicking on the phase, you will get a detailed information about the phase with times and dates on Planned End, Actual/Target as well as the Responsible if any. It also informs you about the Start date and the End Date as well as of the time the payment batch has spent in the specific phase.



A time line below the three phases details the steps within a specific phase. You can access this information by clicking on the buttons displayed.

● By clicking on Journal a business user can monitor the progress of each payment batch.

NoteTo access all journal details, you need a specific role.

The information displayed in the journal is the User ID the technical Event ID and the Event Name as well as the event date.

NoteThe event name is displayed as a link that navigates to the task history, in case tasks are part of the payment batch lifecycle and the user was related to the task. There will be two types of tasks that can be navigated to: approval and completion.

Related Information

Payment Batch List View [page 14]Approve or Reject Batches from the Batch Overview [page 21]



3.4 Payment Transaction View

The payment transaction view enables you to monitor and analyze the individual payment transactions within a batch.

You access the payment transaction view by choosing Payment Transaction from the payment batch overview.

The payment transactions contained in the payment batch (or instance) are displayed in the payment transactions view as a table. Each transaction is listed with its unique ID and status. The equivalent amounts and instructed amounts are also displayed

Pay attention in particular to the following columns in the table:

IBAN and Bank BIC The information provided in these columns refers to the IBAN and bank that receives the payment.

Curr. (instr.) This column contains the value which is actually transferred to or deducted from the recipient's account.

Below the detailed list of payment transactions, the Status Reason Information will be shown as well as the Remittance Information (a remittance can be either a transfer of funds , usually from a buyer to a distant seller, or an instrument of transfer, such as a draft) if any.

The status reason information is particularly important in case of bank rejected payments. In this case, the bank issues the status “Bank Rejection” as well a specific “Reason Code”. The human readable text is displayed on the line below. For example: “Amount cannot be transferred from account: insufficient funds” Once the account statement confirms the booking of this payment transaction, the account statement number with amount and credit or debit indicator is also shown as status reason information.

To access the Remittance Information, the business user must have been provided with a specific privilege, as this data are considered sensitive. If the business user is authorized to see the remittance information, the data is displayed unstructured.

Related Information

Payment Batch Detail View [page 16]Available Payment Batch and Transaction Lifecycle Statuses [page 12]



4 Approving or Rejecting Payment Batches

Payment batches require manual approval if they contain any transactions that meet the criteria specified in the business rules for your corporation. In these cases, you must grant approval manually or reject the payment batch.

Context

During the onboarding process, you can share the rules with SAP to configure payment approvals accordingly. These rules specify the conditions under which a payment batch must be approved manually. For example, you may be required to assess any batch that contains a transaction in the amount of $10,000 or more.

The decision to approve or reject payment batches can be made from either the list view or the overview for a payment batch. The list view enables you to approve or reject one or more payment batches at the same time, whereas the overview enables you to approve or reject one batch only.

Reason for rejection and approval can be provided at the time taking the action. If you approve or reject multiple batches, the reason that you enter applies to all of the batches in your selection.

NoteYou can make the approval or rejection decision at batch level only. It is not possible to approve or reject individual transactions within a batch.

Related Information

Approve or Reject Batches from the List View [page 20]Approve or Reject Batches from the Batch Overview [page 21]

SAP Financial Services Network: Business CockpitApproving or Rejecting Payment Batches


4.1 Approve or Reject Batches from the List View

The list view for payment batches awaiting approval enables you to quickly and easily approve or reject multiple payment batches at the same time.

Prerequisites

You have authorization to approve or reject payment batches in the system.

Context

SAP Financial Services Network has identified one or more payment batches that require you, as a business user, to make a business decision.

CautionTake care when approving or rejecting multiple payment batches. You cannot revoke your decision once it has been made.

Procedure

1. Click the number of instances shown in the Approval phase.2. Optional: Use the selection and filter options to find the batches that you require. You can also search for a

specific task by entering its number in the search field.3. Select the batches that you want to approve or reject.

○ To select a range of batches, click the first task in the range, press and hold the SHIFT key, and click the last task in the range.

○ To select individual batches, press and hold the CTRL key and select each batch.

4. Click the Approve or Reject pushbutton.5. Optional: Enter a reason for approving or rejecting the payment batch.

If you specify a reason and you are approving or rejecting multiple batches, your reason applies to each batch in your selection.

If you do not specify a reason, the system issues a warning message.6. Choose the OK pushbutton.



Results

The batch or batches that you have approved or rejected are immediately removed from the Approval list view and the confirmation and history of approval decisions is shown in the message bar at the bottom of the screen.

On the main screen of the business cockpit, the figures indicating the number of batches in the Approval, Transfer, and Bank Response phases are updated accordingly when the system is next refreshed.

4.2 Approve or Reject Batches from the Batch Overview

Once you have drilled down to the batch overview, you can choose to approve or reject the batch immediately.

Prerequisites

You have authorization to approve or reject payment batches in the system.

Context

SAP Financial Services Network has identified one or more payment batches that require you, as a business user, to make a business decision.

Procedure

1. Click the number of payment batches shown in the Approval phase.2. Optional: Use the selection and filter options to find the tasks that you require. You can also search for a

specific task by entering its number in the search field.3. Click the link in the Task Title column to branch to the batch overview.4. Click the Approve or Reject pushbutton at the bottom of the screen.5. Optional: Enter a reason for approving or rejecting the payment batch.

If you do not specify a reason, the system issues a warning message.6. Choose the OK pushbutton.



Results

The batch that you have approved or rejected is immediately removed from the Approval list view, and the confirmation and history of approval decisions is shown in the message bar at the bottom of the screen.

On the main screen of the business cockpit, the figures indicating the number of batches in the Approval, Transfer, and Bank Response phases are updated accordingly when the system is next refreshed.

4.3 Journal

The journal allows business users to monitor the progress of selected payment batches.

By clicking on Journal a business user can monitor the progress of each payment batch.

NoteTo access journal details, you need a specific role.

The information displayed in the journal is the User ID the technical Event ID and the Event Name as well as the event date.

NoteThe event name is displayed as a link that navigates to the task history, in case tasks are part of the payment batch lifecycle and the user was related to the task. There will be two types of tasks that can be navigated to: approval and completion.



5 Measures & Indicators

Measures and indicators provide key figures that enable you to monitor and analyze the progress of a payment batch through SAP Financial Services Network.

The measures and indicators on the initial screen of the business cockpit show data for the period specified on the tile. Each measure and indicator also provides a detailed view from which you can access performance indicators and historical information for a different period of time.

Measures

Measures enable you to analyze and understand the performance of a business scenario involving a payment batch. They are displayed in the business cockpit for SAP Financial Services Network as tiles, and contain a specific value, a change (in percent), and the current trend. The information push button provides an explanation of the information shown on the tile.

Examples of measures in the business cockpit include:

● Completed on Time● Completed with Violation● Open Amount● Manually Completed Batches● Completed Payment Batches

Indicators

Indicators help you to understand the performance of a business scenario by comparing actual values with target or threshold values. Indicators are also displayed as tiles in the business cockpit for SAP Financial Services Network, and contain the current and target values, a change (in percent), and the current trend. The information push button provides an explanation of the information shown on the tile. Each indicator also has a traffic light that shows the status of the key figure.

Examples of indicators in the business cockpit include:

● % Completed on Time● Manual Completion Ratio ● Cycle Time● Average Approval Time● Bank Rejected Payments● User Rejected Payments

SAP Financial Services Network: Business CockpitMeasures & Indicators


Related Information

Business Cockpit Worspace and Navigation [page 5]

5.1 Analyze Measures & Indicators

By analyzing measures and indicators, you can gain an insight into your business processes and take any corrective action that may be necessary in good time.

Procedure

1. To display the details for a measure or indicator, click the relevant tile.

NoteYou can click anywhere in the tile to access the details for the measure or indicator, except for the information push button, which shows an explanation of the relevant measure or indicator.

The details view for a measure displays the actual value of the measure in the current period, the change and trend compared to the previous period, and a history of past performance.

The details view for an indicator displays the status, actual and target values for the current period, the change and trend compared to the previous period, and a history of past performance.

2. Choose from the following options to analyze the measure or indicator in more detail:

Option Description

Change the period of time displayed

Use the push buttons in the header area to change the unit of time displayed, for example, from calendar weeks to months. You can also choose to display a specific time here.

Change the history Use the History drop down menu to change the overall period of time displayed.

Toggle the view Use the push buttons to toggle between chart and table view.

Drill down into individual batches

In chart view, click the actual value for the required time or in table view, click the relevant table row. The payment batch list view appears, from which you can display detailed information for a particular payment batch and view all of the transactions that are included in that batch.

Related Information

Payment Batch List View [page 14]



5.2 Bank Rejected Payments

Payments rejected by the bank are considered critical within a payment batch and are brought to user attention on this tile.

The criteria for payments rejected by the bank are multiple and are documented by the status reason codes.

Status reason codes are the description why a bank puts a payment transaction into a specific status. This applies specifically to negative statuses like the rejection (RJCT), as this information is crucial for reconciliation and issue mitigation by the business user. The display of available reason codes together with the additional information will allow the business user to look into the bank response.

Status reason codes are usually part of PAIN.002 messages sent out by the banks.

Once the reason for rejection and the clarification on the sending system has taken place, the business cockpit user can manually complete the payment batch. For this purpose, the user can use the push buttons at the bottom of the page, provide a mandatory reason text why it gets manually completed and properly end the lifecycle of the payment batch.

5.3 Open Amount

The Open Amount tile shows all amounts within the system which are not yet booked.

Context

A business user may want to see the total amount of all transactions for one currency. The calculation is based by default on a monthly basis. This measure is parametrized to filter only for payments of a specific currency and the setting of this filter is a prerequisite to be able to see the measure during on-boarding.

The default currency setting of this measure will be “EUR”.

Procedure

1. On the Business Cockpit overview click on the tile Open Amount. On the chart view displayed you may change the history according to your needs, ranging from ranging from “Previous 6 days” to “Previous 3 years”

2. Click on the amount shown and you will get a list view of all open payment batches. By selecting one payment batch and clicking on Payment Transaction, all the payment transactions of the payment batch will be displayed.



5.4 User Rejected Payments

The User Rejected Payments indicator show all the payment batches that were rejected by the business user for diverse reasons.

Context

By clicking on the tile the graph view will show up. You will be able to modify the History according to your needs, ranging from “Previous 6 days” to “Previous 3 years”.

To show all the payment batches rejected by the business user, click o the number displayed under Actual.

For displaying the payment transactions bundled in one payment batch, select one payment batch, click on it and select payment transaction in the menu.



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SAP Financial Services Network: Business CockpitImportant Disclaimers and Legal Information


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