SAP Innovation Awards 2018 Entry Pitch Deck

Royal Dutch Shell (Shell Aviation)

Shell Aviation re-imagines aircraft refueling around the world

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Royal Dutch Shell (Shell Aviation)

“We innovate with a focus on customer benefit. Airports want smooth and safe operations, which in turn allow airlines to take their customers to their destinations without delays. Skypad is one of the ways we help them achieve this and help them be more competitive”

Shell Aviation developed a mobile cloud based application to automate the ticketing process for airplane refueling operators. The Skypad app, built on SAP Cloud Platform, is used at the airport apron(area around the aircraft operations) for digitizing operations and transfer data in real-time to the SAP invoicing back end system. This helps to make the refueling process faster and provides better data quality and lesser invoice errors. The application, Skypad, digitally connects flight operators and vehicles and airliners into the ticketing process.

Shell Aviation re-imagines aircraft refueling around the world

SAP HANA

SAP Cloud Platform

Reduced

(refueling)

transaction time by

13.3 hours per day

per airport.

Paper based

system took 24-48

hours for ticketing

info. to reach SAP

ERP system. New

solution is real

time.

90% of flight data

is now pre-

populated into

flight schedule.

Therefore reducing

manual data

errors.

The Netherlands Oil and gas

-- Victoria Guy, VP Downstream Cost Strategy, Shell Aviation

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Participant Information

Royal Dutch Shell (Shell Aviation)

Shell Aviation re-imagines aircraft refueling around the world

Royal Dutch Shell commonly known as Shell, is a British-Dutch multinational oil and gas company headquartered in the Netherlands and incorporated in the United Kingdom. It is one of the six oil and gas "supermajors" and the sixth-largest company in the world measured by 2016 revenues (and the largest based in Europe).

Shell Aviation runs refueling operations at the world’s busiest airports, and serves 2 million aircraft per year at 850 airports in 32 countries. Shell refills an aircraft every 14 seconds, and supplies an average of 72 million liters of fuel a day.

https://www.shell.com/

Oil and gas

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Solution Overview

Every day 3.6 billion people travel by aircraft, whether that’s for business or pleasure. Around 18 billion dollars worth of goods move by aircraft everyday, around a third of all world trade by value.

For Shell Aviation to compete in the competitive environment of its customers (Airline industry) digitization is critical

From the very beginning of Shell e-aviation project objective was to get real-time data directly from the apron into their global SAP system, and ensure that aircrafts are re-fueled efficiently (as airports are a dynamic environment dependent on short turnaround times an minimum delays).

The Skypad app, built on SAP Cloud Platform, is used at the airport apron for digitizing operations and transfer data in real-time to the SAP invoicing back end system. This helps to make the refueling process faster and provides better data quality and fewer invoice errors. The application, Skypad, digitally connects flight operators and the back office.

The Skypad application pre-populates all information for each flight that requires refueling. This provides operators with the sequence of flights that he/she has to fuel. When an operator is refueling a plane, they have all the necessary information prepopulated on the tablet. All they need to enter are the meter readings and time -- and to obtain the necessary signatures from pilots or maintenance engineers.

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Solution Details

The functional solution enables digitization of end-to-end airport operations. The

core features are: digital ticket capture on tablet, stock and tank farm management,

reconciliation and reporting to local bodies, staff rostering, integration to airlines,

integration to eCommerce platform, integration to static and dynamic flight

schedules, multi-fuel provider delivery and stock management feature. All of which

are done in up to four different international languages.

The technical features of the solution are: industrial grade usability on a zone-1

intrinsically safe IATA standard mobile tablet, offline capability, seamless user

experience and quick adoption with minimal training and deployment efforts, full

automatic meter integration with leading meter vendors, minimal number of data

inputs (which helps in reducing errors in invoicing and improves aviation invoice

quality), digitally signing on glass and electronic Proof of delivery in PDF formats,

real-time data transfer to the system of invoicing.

The underlying SAP Cloud Platform helps achieve significant scalability and faster

deployments and higher overall availability. The SAP technology allows Shell to

work faster and with greater agility; using data to garner business insights.

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Benefits

▪ Improved data accuracy and Invoice quality

– Close to 70% of data input is now automatic or pre-populated due to natively integrated systems (e.g.: contracts, customer, meter readings etc.) Therefore

the chances for errors are drastically reduced resulting in better invoice quality and reduced disputes

▪ Real-time view of working capital and operational efficiency

– Real-time transfer of tickets data mean, better visibility of contracts consumption. Shell trading can operate much better with these insights.

– Paper based system took 24-48 hours for ticketing info. to reach SAP ERP system. New solution is real time.

– Better insights into business e.g. demand planning and price setting (managing price risk).

– Quicker turnaround for customers (faster airplane refueling).

▪ Greater operational efficiency

o Reduced (refueling) transaction time by 13.3 hours per day per airport.

o Improved proof delivery – without having to go back through a paper based system.

o Secure and Reliable exchange of data with external systems.

IT benefits

• SAAS consumption model.

o Business Platform for future innovations for e.g. IoT, Machine Learning etc.

▪ Faster more efficient refueling time contributes to faster airplane turnaround time at the airport…potentially contributing to better travel experiences.

▪ Paperless operations reduces environmental impact.

Airport Operations:

• Less work - streamlined process with

more automation and pre-populated

fields.

• Real-time capture first time.

• Reduces opportunity for errors.

Customers:

• Faster turnaround – more time flying.

• Fast accurate data (e.g. delivery

information available for customers fuel

management systems).

• Improved customer experience – self

serve, paperless.

Shell:

• Business Insights that drive value

decisions and actions through faster

information availability.

• Price Risk Management – More effective

management of our price timing exposure.

Business value:

Social value:

Human empowerment:

Copyright of Shell International

Architecture

SAP Cloud Platform

SHELL

DCS

Application

GSAP

Management

Information

Price Risk

ManagementReal time

& offline Real time

Business

Insights

Customer Self Service

SAP CLOUD@AIRPORT

• Reliable high spec intrinsically safe tablets with 3/4G capability

• User interface designed through “Design thinking”

• Standard proven Android platform with 3/4G, WIFI and Offline capabilities.

• SAP Cloud Platform is SAP’s flagship cloud offering

• Proven, reliable platform - 1500 Customers, 1000+ Apps already

developed, Global Data Centre coverage

• Simple Integration with other SAP products

• Minimal change required to the on premise ERP system (GSAP)

Industry data e.g.

aircraft movements

Bluetooth Printer for POD

Zone 1 Android Tablet

8

Illustration

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Quote

“The SAP cloud platform has provided global scalability -- which is great -- but it has

also given us the flexibility to meet particular local requirements. ”

-- Victoria Guy, VP Downstream Cost Strategy, Shell Aviation

“We now use the Skypad application in a way which simplifies the operators job by

inputting the flight data into the flight schedule; which is then uploaded to the

Skypad. When the operators are out refueling they have all the information pre-

populated, and all they need to enter are the meter readings and the times -- and to

obtain the necessary signatures.”

-- Jodie Boardman, Shell Interplane Operations Manager, Liverpool Airport

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Deployment details

• Shell worked with SAP innovative Business Solutions to develop the Skypad solution, and SAP Business Transformation Services to deploy it.

• Shell went through a design thinking process to design the Application from a user perspective, and shared wire frames with the operators to get early feedback to the design.

• In Q3/Q4 of 2017 SAP has been helping Shell Aviation to perfect transmission of fuel delivery tickets for customers by leveraging mobile and cloud technology.

• An app with a mobile front end, that connects to the ECC backend and integrates with non-SAP systems, was identified as the optimal solution. See details about the DCS app below.

• Subsequently they will begin using SAP Cloud Technology to track fuel supplies in real time; and produce analytics.

• DCS connects to backend Shell GSAP (SAP ECC) and can integrate with non-SAP systems.

• The app was deployed at the end of Q2 2017.

• Automates aircraft fueling processes at 12 airports -- including those in the UK, the Netherlands, Singapore and Malaysia.

• By end of 2017, Shell Aviation hopes to use the Skypad solution in over 150 airports.

• Processes 1 million tickets/transactions annually.

• Adopting SAP cloud technology means new systems of innovation can be introduced on top of other backend investments and systems of records.

• The reliability and availability of the platform is critical -- it’s a 24 by 7 by 365 operation – there are always flights that are being refueled.

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Additional information

Videos

Day in a life of John the operator

Aviation re-fuel cloud service

Shell Aviation is acknowledged as one of the world’s leading providers of aviation technical services. A consistent winner of “Best Technical and Operational Performer” Armbrust Award, we have significant experience designing, building and managing fuelling operations globally. We have also been named the Best Aviation Fuel Provider at the Emerging Markets Aviation Awards (EMAA) for three consecutive years in 2010, 2011 and 2012.

In the early 2000s, Shell developed new ways to measure cleanliness of fuels and an innovative way to increase the speed of refuelling an aircraft.

In October 2009, the world’s first commercial passenger flight powered by fuel made from natural gas by Shell was flown by Qatar Airways from London Gatwick to Doha.

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Aviation Refuel Cloud Service

SAP Mobile Fiori App

Real time

& Offline

Cloud Data Store

Master Data, Documents, Transactions

SA

P H

AN

A C

loud In

tegra

tion

Se

rvic

es

INTERFACES

Joint Venture Data

Customer Portal

ACARS integration

ERP

Delivery Ticket data

Other Master Data

Real time

Process

PeopleThings

Customer Self-Service Operational Efficiency Business Insights Price Risk Management

Re-Invent Business Process with Refuel Cloud

Refuel Cloud provides business and technical services which connect People, Process and Things and meets the demands of a digital business

Aviation Refuel Cloud

Service

SAP Cloud

Platform

Aviation Refuel Cloud Service provides business and technical services which connect People, Process and Things and meets the demands of a digital business

Flight

Schedule

Stock

Management

Delivery

Capture

Dynamic

Scheduling

Sales

Reporting

Meter

Integration

Customer

Integration

Joint Ventures

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A Day in the Life of John the Operator

John starts with the

shiftJohn checks his Vehicle and

enters Vehicle Check results

in a tablet

Let’s go

pick my

truck

John logs into his Tablet and

checks Flight Schedule

Let’s do

some

checks

First Aircraft

arrives at 2:30

at Stand 120

Ok. Now I

start refueling

Fueling

finished!!

John reaches Stand and

connects aircraft with bower

and starts the fueling

John prepares delivery ticket Both

John and customer sign the Ticket.

John shares printout with customer

There seems

to be less Fuel

left in Truck!!

Before moving on to next

Refueling, John reloads his truck

and enters details into Tablet

John creates a Receipt of

40000 L and enters data in the

tablet

Let me check

Tank level of

the Fuel farm!!

John finishes his shift Using

Refuel Cloud system he captures

all data electronically

What a tough

day Luckily, no

paperwork!!